Slow, incomplete service and very overpriced. The people were nice enough I guess but theres some serious issues here. I declined services because the prices were double and would not be fixed right away-- $420 for just the diagnostics, a quote for $3800 to fix the issue several weeks from now because they do not have the parts (not their fault but still) and they did not even check a speaker issue I asked to be checked. My car was left and forgotten about after being shuttled to the downtown location. I left my car with them on Thursday afternoon. Since I declined service and just wanted my car back I was told Id get my car back Saturday morning. I had to call the shop several times to see when I could get my car back. Luckily I decided just to go there when I still hadnt heard back by 3:30 when they close at 4-- it was still at the downtown location with no communication between the two shops of when it was supposed to be done. I asked the customer service rep to call again and he was told the car was *ready* but I would have to go there to pick it up (normally it would be brought back). I took an uber there, which thankfully they agreed to deduct from my bill, and got my car back-- they didnt even bother to put the glove box or other pieces back together! Take your car elsewhere.

Simply put, these guys are great. I recently took my 2008 Honda Fit to the San Francisco Honda service center, and they immediately asked me to leave it there overnight be0cause a senior specialist would be there the next day, and they 0 the job . I left the car there and the next day they found nothing wrong, so they asked to keep it another day. Again, nothing wrong... it was one of those intermittent problems that they couldnt get to repeat, so they released it to me, with the warning, the next time it acts up, bring it back, and we will check it again.I picked up the car expecting at least a bill for the diagnostics, at the very least. To my surprise they charged me nothing! $0.00! Zero, Zip, Nada! Ive had a different.car there in the past with excellent service results, so I was comfortable with their answer!MY. FINAL ANSWER, These guys are worth it they fix what they can and are honest when theres nothing to be fixed.HIGHLY. RECOMMENDED!

I had an appointment but when I got there on time they said they wouldnt even start to work on my car until 3 hours after the scheduled start of my appointment, even though when I made my appointment I told them that I would be waiting there for the car to be serviced.Horrible service! No apologies! I left and went to Serramonte Honda the next day which did a great job and took care of my car at the time it was scheduled.I recommend get your service done at Serramonte Honda not San Francisco Honda.

Not providing professional service. Only want to replace battery, not any advice provided. Unless additional $210.00 changed to open his mouth. The technician the same.

I highly recommend this location, this has been by far the best Honda dealership that I have been too. Not only did I receive awesome customer service, they also finished my car earlier than I expected.

Very friendly service. Gave me all necessary information and pricing for the service I took my car in for.

It was the worst experience. How do you set up appointment & they dont even have the part

Beware - they vastly overcharge! I took my 2010 Honda Fit in for a valve adjustment/stalling problem and they gave me a $1400 quote plus $210 bill. I was suspicious and declined the repairs and had the work done for less than 1/3 of the price at Toy Shop at 12th & Geary.

Shout out to Chris Abernathy, service advisor, for his integrity and kindness!

I had a dead car battery due to a failing alternator. I ended up disabled in a no parking zone in Inner Sunset. I had also little money at the time.After making more than a dozen phone calls to most of the other auto shops in the area, I reached San Francisco Honda. The immediately agreed to charge my battery at no costOnce I arrived with my battery (it was just about 6 blocks from where I broke down), they jumped right on it and hooked my car battery up to their charger/tester.The staff did not seem bothered by my coming either. They made me feel welcome, even though they were performing for me a free service.This is where I will take my Honda Element for repair.

I have been bringing my cars here for service three + years now. David Hudson is a great service consultant. I always know that I will be taken care of professionally and the price is competitive. The few times I have walked the new car lot the sales people have been very friendly and NEVER pushy. My only complaints are the new fangled coffee machine that often times is not working and the complementary water is often times NOT cold, but hey its free water and they usually have Oreo cookies on hand.

I like service and people very friendly and helpfulKevin is good person I still remember his name

Changing my 5 star to a one after several bad experiences and being horribly over changed. I was trying to figure out why a service for my fit with only 25,000 miles on it was over $1,000. They charged me $312 for the oil in the oil change. Not even including labor! Just the parts for the oil change. The prices they quoted me on extra stuff I declined were insane. A quick Google search showed me they were charging over 6X for parts alone. Man did I get swindled a few times coming here.

Absolute worst place. Brought in a Honda car for repairs. They said it was a $700 fix and turned out to be a simple tire age issue. Also serviced a car with 10,000 miles at the 36,000 mile level and charged a ton without telling us first. We have complained to the corporate office. Stay away at all costs!!!!!!!!!!!!

My Honda had an intermittent issue with the electrical system that made it hard to diagnose. This service center was trustworthy and persistent in solving the issue - when the first part replacement didnt completely fix it, they did additional part replacements at no charge. We had problems with Honda of Oakland upselling us, but San Francisco Honda Ninth Avenue has been amazing. Take your car here.

Professional service and courtesy technicians

Sloppy work. They did a recall replacement of a shift lever button and several parts werent reinstalled correctly, and the lever itself was badly scraped where they tried to get things open. Also tried to tell me bunch of unnecessary services were due (e.g., wheel alignment, transmission fluid change). Unusually bad experience for dealer service. Avoid.

I went in to get my brakes checked out due to shaking when braking at high speeds. I was then told my rear right caliper had a pin stuck, all 4 of my brake pads were worn and my rotors needed to be resurfaced. For a total of about $1000 in parts and labor. I told the technician to let me think about it and I’ll let them know if I wanted to proceed with the work. I decided I didn’t have have the funds at the moment for all of that work, but when I came in to pick up my car, the technician told me that he has ordered the rear caliper ~$650, even though I never to him I wanted the work done. Then he tried to make me feel guilty for him ordering it and I told him I didn’t want to spend that money right now. Anyway, log story short I ended up picking up my car the next day after re-thinking about it since they still had my car.I got new tires a while back at Les Schwab and they do tire rotations and free brake inspections for free if you got tires from them. I never told them what this Honda shop told me. After getting a second opinion on my brakes, it turns out all I needed were new rotors that only cost me about $150. They also told me my brake pads were in great shape still (since I just had them replaced about a year ago) and nothing was sticking! Just the opposite of what this Honda shop told me! They lied to me and tried to play me to get more money out of me! SHADY!Never again will I be back here or recommend this place to anyone. Horrible.

Its a Honda dealership, but they are all really nice here. Feels more honest than the main sf dealership.

I had agreed to one service that was quoted to me at $280, they instead did one that cost $1700. Avoid this shop

I am so happy with the service I have received at Ninth Avenue Honda. I have high expectations for Honda-affiliates and these guys have consistently exceeded them. They take care of my car with top-notch service that they stand by, and they take care of me with exceptional communication, education, and good humor.I have a pretty old Odyssey minivan, so I am in and out of the service center a lot. When I first moved to SF two years ago I tried the Honda dealer on Market and Van Ness and was terribly disappointed. Everything was a fight, they were poor communicators, and work took too long. Disappointed, I tried 9th avenue next, even though they are affiliated with the downtown location. What a wonderful decision!Kevin and Tyrone, the front-of-house staff, are friendly, knowledgeable and communicative. They dont push me to do things that dont need to be done, and frequently will tell me that a given service can wait until my next visit. That kind of honesty is rare and enormously valuable, especially if you are not a car guy (and I am not). They frequently take time to educate me when I come in with problems or questions, empowering me to make better decisions and take better care of my vehicle.But enough about the service I get, how about the service the car gets? Its top notch. They do really excellent work there, sometimes catching things that I didnt anticipate -- including things the downtown service center missed. And while mistakes do occasionally happen, they stand by their work completely -- I had an issue with the work they did and they covered every last cent to fix it, and they fixed it ASAP. They are affiliated with the downtown Honda branch, too, which means they get fast access to any parts I need and have a full record of my service history.Their prices are reasonable, if a little higher than youd get at an unaffiliated garage, but theres none of the predatory behavior I sometimes see at cheap garages and they are incredibly loyal to their repeat customers. I needed new wiper blades ASAP: free. I needed a new headlight: free. And when I wasnt sure if I needed repairs to my cars tailgate -- inspection: free, verdict: no work necessary. Thats not the kind of service I expect from any garage, and its the kind of relationship that I plan to enjoy for years and years to come.If you drive a Honda, Acura, or one of the handful of other makes they service, you cannot do better than Ninth Ave.

Veey rude manager and customer service arrived there today for a oil change on my acura and nothing more. Called to schedule an appt and no-one came to the car... so i got out and was lost, but no one could direct me. The manager in the service dept which sits in the middle desk... stated, dont you see me on the phone? And i was applaud at his professionalism. Being a first time customer... i got my car and left. They will never get my service

I was very satisfied with the excellent service that I received.

Friendly staff efficient and honest.

Too expensive place and always looking to make quick cash.

Fairly pricy.

It was blah! Truly ? It is 3.5 stars. Services are expensive but competent