Nayrobi met us immediately as we walked in. We had been to other stores, but Mattress Firm had the largest selection. He carefully guided us to help make a decision, asking which features were most important. One significant thing he did was to keep us from exploring every available mattress as we would become overwhelmed. He wisely kept guiding us to compare the last one we had seen with the next so that it was easier to make a decision. Other customers came in, and he would greet them, but never lost track of what we were looking at or what our preferences were. Highly recommended!

Our salesman was very helpful and very patient. Delivery was quick and on time. Great experience.

Caleb at San Carlos, Ca location was very helpful and scheduled everything perfectly. Thank you for excellent service !Joe

Extremely good the best one I was given multiple beds to try until I found the right one

The store is great the guys that work there are terrific. There’s no high pressure sales just genuine and honest concern to make sure we get a product that works best for us. Very satisfied!

Mattress Firm team was very helpful and Nayrobi offered us a number of options based on what we shared with him. Terrific experience with good options and fair pricing. Way to go Mattress Firm San Carlos!

Thank you Caleb for helping us find the right bed and frame. Your expertise really helped us make the best decision. The delivery was fast and easy also. 5 stars all the way to deep sleep. Thanks!!

Walked into the Store thinking I knew what I wanted. Salesman was great to show me all of my options and let me choose with no pressure. He made the whole experience easy. Cant wait to get my new mattress!

Nayrobi was an extraordinary Sales Associate, very knowledgeable, patient, thorough, and not pushy at all. We tried many beds and his guidance helped us make the right choice. He also provided a generous discount on the final price. An excellent experience!

I had a great experience at Mattress Firm. My sales person was knowledgeable, efficient, and super nice.He listened to what I wanted and steered me in the right direction.Everything went very smoothly.I definitely would go back!

The store manager of the San Carlos store, Nayrobi Rodriguez, is a genius asset to Mattress Firm. He demonstrated the features of the Tempur-Pedic sleep system and was attentive to our concerns. We left the store to discuss amongst ourselves the features, advantages and benefits of making this purchase and later that day telephoned Nayrobi to arrange the purchase. The entire interaction was COVID-19 compliant and we can’t wait to go to bed! Thank you, Mattress Firm, for being a part of our home.

I’m a captain with a local fire department and we purchased a mattress/frame to replace a patient’s bed that got soiled on a medical aid. Nirobi was amazing. He was extremely empathetic to the situation and provided amazing customer service. Not to mention he helped us get the bed to her prior to her being discharged from the hospital so she could come home to a clean/new bed. Nice work mattress firm, nirobi and Mika. We will definitely be back!

Nice and easy purchasing some new beds for our new home. I had done my research online but it was nice to do a lay down test on some of the floor models. The salesman was informative and didn’t put any pressure on us pushing a specific brand. Thanks guys.

The best costumer service. Very informative & friendly!

Caleb is so knowledgeable patient angel helpful. Great prices, clean sanitary store. Overall awesome experience

Good Communication towards CostumerHelp you to understand what their selling in good terms and how qualitySpecially mattress to help people for good sleep and solved problemRestlessness and body achesEdith WatkinsCostumer

We had a very positive experience shopping for a new mattress, Nayrobi and Caleb were of great help and very explanatory throughout the process. Friendly and pleasant!

Hello Bay Area, my name is khalil Nazihi . I am the Manager here in San Carlos. We pride ourselves on being the preferred choice for a better sleep and invite you to come in and discover your ideal sleep environment. We carry Simmons Beautyrest, Serta, Dreambed Lux, Tulo, Hampton & Rhodes, and an assortment of Adjustable Bases. We also offer 0% Interest Free Financing as well as No Credit Needed Financing. Please let us know you saw us on Yelp or Google for a free metal frame and 25% off any accessories with the purchase of a mattress set. We are also offering an Extra15% Discount to our Tech Neighbours, Senior Citizens and Students as well. Thank you!

Great service & selection. Found a great deal on a Purple 3 mattress

Nayrobi was extremely helpful in helping us pick out the perfect bed for us. While he did try to sell us extra stuff (pillows, sheets, etc), he wasnt pushy about it when we decided we didnt want something. He got us a good deal on our items.Delivery went well as well. The items were quickly brought in an set up for us. There was a slight problem with our order, in that the bunkie we bought was ordered in the wrong size. However, delivery staff was helpful in suggesting we reject the wrong size bunkie, and stating we should contact our sales person to get it fixed.Nayrobi was extremely apologetic, and got the new items fixed and delivered within two days. Im sure it would have been one had we contacted them as soon as we knew of the error.Overall very happy with the staff that helped me with my purchase.

Nayrobi was such a great seller, he made sure we got the perfect mattress. We recommend this store!

Nayrobi is a real professional, very knowledgeable and helpful, was not really trying to sell us anything but rather was focused on finding the mattress that suits us the most. Thank you for taking your time and staying 1hour late with us after the shop was closed to make sure we find out best fit. Highly recommend!

Excellent customer service. Nayrobi really went above and beyond to correct an issue I was having with a nonrefundable purchase. He is awesome. Thank you!

Awesome-service!

We had a fantastic experience that mattress firm earlier today! We were helped by Nayrobi and he was an absolute rock star! Hes the store manager and had incredibly deep knowledge on a variety of mattresses. My wife and I shopped at several master stores and by far this was the best experience!

Taleen was so helpful. She took each mattress down from the mattresses stacked against the wall. I tried several. She looked up all the info I asked and was polite and courteous. My only regret was, when I called to order it the next day, she was off.Great customer service !

Nayrobi was great! Showed us all our options and really took our personal needs to heart. Can’t wait to receive our new bed! Should be here tomorrow! ☺️

We had a great shopping experience this morning at this location. My wife and I really appreciated that the sales associate was knowledgeable about all the products and really helped us find an incredible deal. We were thankful it never felt like anyone was trying to upsell us to the premium mattresses, and really were helpful and patient to get us the best fit — fir both me and my wife. Stefany welcomed us warmly and was attentive, friendly, and supremely service-oriented. Probably the best Black Friday deal ever - 50% off the mattress, a free adjustable base and a mattress cover also at 50% off. We couldn’t have gotten have gotten this deal online based on our online research and I’m so glad we came into the store. We left feeling well-served and happy to walk away with such a sweet deal.

We had a great experience at MF. We came in about 10 minutes before closing and the store manager, Lisa, really helped educate us on everything mattress related so we could make an informed decision. She stayed late and answered all our questions. Also, at no time did we feel any sales pressure, which I have felt so many times before when walking into a mattress store. We ended up going with the Tempurpedic hybrid model, which came at a discount due to a Labor Day sale. The other great thing is MF could have it to us quickly. We lost our home in the CA Lightning Complex fires and needed to get it as soon as possible so we’d have somewhere to sleep. I cannot even begin to describe the bliss I have thinking about sleeping in a nice bed again!

My experience with Mattress Firm was beyond my expectations from start to finish!In-store shopping with manager Nayrobi Rodriguez was great. He really knows his stuff! He was very professional, friendly, helpful, and made me feel safe in the store. He also was great at follow through, calling me the day of my delivery to check on everything. That was wonderful Customer Service on his part!The team who delivered my new Tempur-pedic bed and took away my old mattress was awesome! They were incredibly fast, respectful, and had a great positive attitude the whole time, even though the building where I live made the job extra difficult. I can’t say enough great things about those guys!I will definitely recommend Mattress Firm San Carlos, CA to everyone I know.Five Stars for sure!!

This was the best experience. Customer service from Mellisa Was exceptional! She made it so easy and recommended based on my family’s needs, answered all my questions with fast responses. So excited to get my mattress and accessories. Will be referring all my freinds am family to shop with her!

Nairobi was very helpful

Good customer service. Very informative sales person answered all my questions .

Sales staff Nayrobi was friendly, knowledgeable and accommodating. Well equipped to hand Covid.

It was very nice working with Lisa, we got a great price on a quality mattress, (CR rated high) for the guest bedroom. Very happy with the delivery time and service!

What was supposed to be a trip just to look at potential mattress for future purchase turned into us actually leaving with one. Everett is a genius! He made shopping for a mattress fun. Definitely makes it a fun experience. Having him help you pick a mattress will leave you knowing you got the best one for you.

Very friendly, and helpful! Had a great experience.

Lisa the store manager is AWESOME!! She listened to my needs and helped me find the right beds. Her customer service exceeded my expectations!!

Best service!

Very good service well informative. Thank you

I am beyond thrilled with the new bed and pillows I purchased from Sleep Train! Shannon was my Salesperson and she was awesome. She was knowledgeable, patient and made the shopping experience fun. She had me try several options and her focus was always on me and my needs. My new bed and pillows were delivered the next day and I had a great experience with the delivery team as well. I highly recommend Sleep Train and I am a satisfied customer!

If you want a mattress, Everett is the guy! He was very patient at helping us selecting a right mattress that work with our budget. He was also not pushy about selling. We had a day to think about our selections and he answered all of our questions over the phone. Excellent service.

We went into the store needing a mattress for our adult son. We needed something that day. Jaron helped us find something we could take home right away and worked with us to make it affordable. Thanks Jaron! Highly recommend you go to this location for great service and fair pricing.

Great service from Everett! He was able to give me a few choices on a hard to find size (Full XL). I got a great deal and great service. In and out within an hour

Jaron was very helpful. Seemed very knowledgeable. Found me a good solution to my sleep problems. Thanks!

I went to the San Carlos Sleep Train and Shannon was absolutely amazing! After an entire day of searching for a new mattress (at 5 different stores..ugh) I landed at her store. She was so helpful in every way/ any way she possibly could be and wasnt pushy at all! Which is not something I can say for the other stores I went to and sales associates I encountered. Long story short, she is amazing and she helped me get the mattress I really wanted at a reasonable price. Thank you!!!

Jaron was really helpful picking our mattress! He was awesome, clear and upfront about pricing and everything. Thank you jaron!

It was wonderful, I am very excited to actually sleep.

Very professional and courteous

Jaron was AMAZING! Very knowledgeable and helpful. We didn’t have the same experience the first time we were in the store.

I went into this store twice, and had the same sales representative. We needed a bed badly since the just bought I was badly allergic to the memory foam. The chemical’s and gas were extremely bad, and I didn’t know it was the bed for nearly 2 months.I wanted to buy a really nice bed, and this sales representative knew nothing, low energy, and it felt like we were disturbing her. Sorry, I would never recommended going to this particular store in San Carlos.I eventually went to Macy’s and the representative was awesome, and I’m very happy with my new bed!

Jaron did a job guiding us to a value mattress for a guest room and a new Tempurpedic mattress and adjustable base to replace our old one. Pleasant service and a decent value.

Awesome service and great pricing! We were going to buy online from Saatva but were worried about not being able to try it 1st. Here we got to try them all, found the one we wanted (we wanted a higher end mattress), and ended up getting a slightly better price on top of it all. Sweet!

Love this place! Jason was absolutely amazing in helping me find the exact mattress that fits me. Everett helped me out in my financing, got me a great bed out the door. If youre looking for a new bed, this is the place to go. Great selection, AWAZING service! Thank you guys!

My son peed on my mattress and I couldnt get the stain out. I went to this mattress firm to get a comfy new one, and one of the employee really went above and beyond. Her name is Cherine. I work in customer service so I really appreciate it when other services realize that the customer comes first! Good job.

Todays shopping experience was the best Ive had in awhile. Special thanks to Everett, Cherine and Jason. Their customer service was excellent. They even assisted my handicapped mother with trying out mattress. The store was very clean and they are were professional in answering all my questions and concerns regarding my purchase. I will recommend Mattress Firm San Carlos to anyone, and will return there for future purchase.

Fantastic service. Cherine, the lady who helped me, was very knowledgeable and patient. Everybody was polite and helpful. They made sure I left the store with the mattress best suited for myself and at a good cost as well.

Everett Washington is the man! Ive been flipping the same bed for years now and Everett made it easy and actually kinda fun helping me choose my new one. I highly recommend Everett and this location if your looking for a new bed!

We bought a mattress from Everett and had a terrific experience! He is extremely knowledgeable and friendly and gave us a terrific deal. I highly recommend purchasing a bed from Mattress Firm in San Carlos.

Jason & Cherine at this location are outstanding, because we really liked Jason. He worked with us in depth. The customer service was exemplary from both of them. We will definitely buy from them and refer to friends and family.

I just had the pleasure of buying a new bed from San Carlos Mattress Firm. Everett and Jason were knowledgeable and friendly. They guided me through eac decision. I even saved some money on delivery! Thank you Guys! It was fun working with you.

Awesome customer service and amazing store personnel, Daniel and Shannon, rocked my world with a new fancy pants bed! Thank you so much! My second experience with Sleep Train and both awesome experiences!

Wow. I stopped by @ modani Furniture and found what I was looking for for ages! The prize was surprisingly low. Thomas Mayfield helped me patiently with all my questions. If you like a store with great modern furniture with minimalist prices. Here you go! Best store ever. Thank you!

Had an excellent experience at this Mattress Firm location. Very low pressure salesperson Sal asked us relevant questions and pointed us to the mattresses we would probably like most. He answered all of our questions and let us just look around without hounding us but was there when we needed him which I loved. We went to other places but eventually came back and got an amazing Serta hybrid medium iSeries 500 which we love! Sal really worked with our budget and got us a great deal. Highly recommended!

Update 5/3/18Was promised a bed on 5/2 after we ordered on 3/31. Our delivery was cancelled with no explanation or communication with any management. Was told we’d get a call today (5/3) about a delivery tomorrow. I went in to the location and was told the warehouse was closed. We should be getting out mattress tomorrow but have no confirmation or help again from management. We were told no one ever set out mattress aside even though we placed the order over a month ago. This is incredibly frustrating because we’re paying for an apartment we can’t live in, paid for this mattress and still have nothing and no guarantee when it will show up.3/31/18Jason was extremely helpful and spent a lot of time helping us pick the right mattress. He was patient and made sure we were happy with the process as well as our purchase.

My name is Shannon and I am the Store Manager here in San Carlos. I am inviting you to come visit with us to learn about how to customize your ideal sleep environment. Please let us know you saw us on Google/Yelp for a free metal frame and 25% off any accessories, with the purchase of a mattress set. Thank You!

2/13/2018The Level of customer service that I received from Everette was outstanding. Everette explained the different between each mattress I tried Not only did I purchase a mattress I also learned a few things about mattresses. I will recommend my family and friends to Mattress Firm of San Carlos.Thank you Everette and keep up the good workC. Cheatham

Everett the manager was the sweetest :). Hooked it up with an awesome deal on mattress covers. Bought one, got a second for $1. He was super friendly and very funny lol

Kenny was very helpful and informative. I was able to select a new mattress set in a short amount time and for a good price. Same day delivery by friendly people.

I had the pleasure of working with Cherine today. She made buying a mattress easy. She walked me through each step wonderfully. If you are looking for a mattress go to San Carlos

They are trying hard to give value to customers. No complaints about the mattress I got from them.

Great customer service.

Great bed selection very family friendly works that try there hardest to get you the best deal excellent service.

Jeron is terrific, knowledgeable, friendly and very patient.

We’ve bought many mattresses over the years but this Mattress Firm is by far the BEST! Awesome service by Jason and Cherine!! Thank you Mattress Firm!

Good selection and gave me a discount just for being nice

Cherines team assisted me through a thorough process. Very honest people, great customer service, they made the experience a pleasant experience, thank you.

Friendly service. Easy financing. Good experience all around.

Very knowledgeable staff (our 3 year old was pointing to mattress parts and asking what they were) and helpful in informing us about the quality of the different mattresses.

I highly recommen this place ;) Awesome service and great pricing! Sweet!

I had wonderful service. I walked in unsure whether or not I wanted one or two beds - walked out with two. I was very happy with the experience.

I should have walked out of the store when the sales person told me the mattress would be stiffer than the one I had tested in the store and that they jumped on the mattress to give it the softness of the mattress in the store. My mattress arrived soft. Eight months after purchase, my mattress sags to the extent that my spine sags and causes back pain, but the 5-yr warranty only covers mattress sagging to an extent that it is 1.5 inches lower in the middle than on the edges, without any weight on it. The sides of my mattress also sag, to the extent of causing back pain. My experience at Mattress Discounters has been worse than a loss for me, because Im losing not only the money I spent but also the back health and problems caused by the mattress in the last 8 months.

Jason and Everette and Cherine were awesome they gave us half off our pillow and the floor model pillow for $1!! Go see them for your mattress needs!!

Everrett was a good salesman, overall very happy with the whole process.

Jason was very helpful and gave us a great deal !

Got a super comfy pillow and excellent customer service!

Quick and efficient. Service was awesome!

To expensive, you find way better deals online

I HIGHLY recommend this store. Catilla Smith was our sales rep and I cant say enough good things about her. She was extremely knowledgeable about every mattress and we really felt as if she took the time to get to know each of our bodies so that she could recommend the right mattresses for us in our price range. We were not easy customers and she was extremely patient with us and honestly cared that we took our time and found the perfect mattress.This was the 1st of 3 mattress stores my boyfriend and I went to look at mattresses. We hadnt done much research on pricing and had a gift card to a department store so we wanted to shop around a bit. The department store staff was terrible and compared to Catilla and their prices were too high even with our $200 gift card! We then went to a similar mattress store to Mattress Discounters. The staff in the other store didnt even compare to Catilla! We got a quote on one of the mattresses and it was a bit higher than Mattress Depot. We knew we could get them to beat Mattress Depots price, but we were so happy with Catillas customer service that we wanted to return and give her the business.In the end we couldnt be happier with our purchase and the service we received from the entire Mattress Depot staff, but especially Catilla!!! We will definitely return for future business!

Unfriendly service.

Worst customer service

Second night sleeping on my mattress, and Id already caught myself sorting and drooling! I dont remember the last time Id slept so well. Thanks Everett for taking care of me! I dont imagine myself having to purchase another mattress anytime soon, but Ill for sure send all my friends and family your way!!

Shout out to Mr.James for all the assistance.

Everett was very helpful and quick,

They have mattress to look at

Mattress