Do not bring your service to this place I dropped off a T-shirt a week in advance at drop off I told Laura I needed the shirt by a certain date I never got a callback from her so I assume my shirt was ready I had also pre-paid I show up the day that I needed the shirt to be told by the receptionist that she hadn’t even worked on it I needed it for a parent event for my child school so now I’m out of shirt and I’m the only parent at the school without the T-shirt her customer service is horrible she did not care at all that I was left out she didn’t feel like she had to give back my money I told her you did not do what I paid for of course you give back the customers money I’m not one to post reviews on a small business but this was extremely unfair to myself and to my child that had their parent with no shirt like the rest of the parent take your business elsewhere this lady is extremely unprofessional Laura

Very very nice and compassionate ladies on the phone. Very professional and great work Im definitely going back to get another t-shirt done in memory of my brother in law that passed last month due to complications of a three year battle with childhood stage four cancer that finally came to an end

Poor customer service and horrible product. Took a week longer than was supposed to due their error and tried to give us damaged good.

My Tampa Tom shirts turned out perfect! Very nice lady and affordable! Highly recommend!

She did a great job on my tshirts.... But made me feel dumb on my return visit for BC. We all have our professional careers that Im sure you would not be able to perform. We dont all speak printshop.

I really recommend this place. She had my poster and shirts ready the next day.

Fantastic shop was able to get a designed printed in one day. Really help me out of a jam. Very personable and professional. I’d recommend this to anybody

If i could leave zero stars i would! The customer service here is the WORSE!

Horrible place, owner is super rude and insulting, Would not recommended to anyone,.

Great small family owned business. Their turn around time is great . They are now my go to for all my merchandise needs.

If I had the choice not to give any stars I would not the woman that works the main counter is the most rudest woman I have ever met she complained about being on the phone with me for a half hour in 10 minute increments while I placed an order when I showed up to the location she worked at she basically screamed and said she did not want to deal with the order anymore at that time my wife was just about ready to kick her you know what so we left this is a very very unprofessional business do not waste your money on top of that it is very very overpriced

We have been using this Instant Imprints on Bandera Rd., for several years. Laura has always come thru with the products, quality and price that matches or beets others we have worked with.Most recently she got us 5 shirts for our business that are great. We also ordered some bags for us to use for our customers and the price beat others by more than $100 and we have a B2B relationship with Laura and her business.If you plan and give Laura and her team the time, the details, and dont say well... or how about... you will get the product you need that is quality, reasonably priced.Some people are unclear about what, when, etc., then get frustrated when Laura can not them the products they need. Taking to the Internet and giving bad reviews is in my opinion a poor way to express your lack of planning as somehow Laura and Instant Imprints fault.I recommend Laura and her team for so many products and believe you will too given you plan and give her what, when and other details.

The owner was very sweet. I needed our names on our Christmas stocking at the last minute, they were the only ones able to do it at the last minute. Very fair pricing!

By far one of the best printing shops Ive ever used.. Ive taken my baseball jerseys here to get printed and always satisfied they did an awesome job and did it very fast.. they exceeded my expectations and have awesome customer service.. will be back next season for sure

I went in and placed my order. I called back after one hour because I realized for what I wanted it was over priced and I was about to spend way to much money for 2 tshirts. When I spoke to the lady she said she already sent out the logo to the main company and theres a fee for that but would look into the cancellation. I said to call me back if this order can be cancelled and to let me know the next steps. Never received a call back!!! I thought she just went ahead with the order. I never received my proof and I needed the shirt the next day. So I called up there. I asked what was going on and she started to become argumentative saying I wanted to cancel so she didnt send the proof to my email. I told her that I also said to call me back in regards to the cancellation and she never did. She also said it was $30 just for the logo alone (finding this out the day before I need the shirts). If I didnt call her to ask what was going on she wouldnt have updated me on the status of my order. Honestly, if she didnt become argumentative then I probably wouldve kept my business with her despite the outrageous price of $60+ for 2 simple shirts.

I would not give this business one star. I DO NOT recommend wasting your time or money here. The lady Laura was rude and was trying to charge us much much more without reason. Not professional at all, very shady pricing. Stay away.

I called Laura on Wed and asked about having polos embroidered with a template I had already. She explained the process and I told her I would need this project completed by Sat because they were closed on Sundays. Long story short; EXCELLENT customer service and turn around time as quoted. I am not certain if this was due to my constant comuunication with her; but because I required something by a determined time, I did not want to chance it getting overlooked. I was skeptical using them initially per previous reviews, but am HAPPY with the service I received. I will definitely use again for my projects in the future.

Customer service was not great. Didnt seem to care to gain my business at all, perhaps she was having a bad day, but as a small business owner, customer service keeps you open!

Laura did an amazing job on my shirts would highly recommend!

Over priced for the service and quality. Numerous times the items werent ready when a time and date were finalized. Instant imprints doesnt have a system that reconizies previous orders.

DO NOT GO HERE FOR ANYTHING!!!!!!!My Fiance and I went here to get handkerchiefs printed, we dropped them off on a saturday, the employee was clue less and had no idea what he was doing. he said that it would be ready in 3 days, and gave us a quote on price. 3 days later i go to the shop and i speak to the owner, she said she has not started the process and would email us that day to make sure the text was correct. 2 days later no email, i call again and she says the same thing. a week goes by and still no email. i call and they said they know the item that i am talking about and the owner will be in later and will call me first thing when she gets in. that was at 9 am, and no call. I will have to take my business elseware. I do not recomend that anyone go to this place for any reason

DO NOT GO HERE FOR ANYTHING!!!!!!! My Fiance and I went here to get handkerchiefs printed, we dropped them off on a saturday, the employee was clue less and had no idea what he was doing. he said that it would be ready in 3 days, and gave us a quote on price. 3 days later i go to the shop and i speak to the owner, she said she has not started the process and would email us that day to make sure the text was correct. 2 days later no email, i call again and she says the same thing. a week goes by and still no email. i call and they said they know the item that i am talking about and the owner will be in later and will call me first thing when she gets in. that was at 9 am, and no call. I will have to take my business elseware. I do not recomend that anyone go to this place for any reason

Laura did a great job & has very reasonable prices!

I had two projects completed here. Both were completed on-time, good quality, and very reasonably priced.

They dont call back I called 3 times and still didnt get called back and didnt get my stuff they have to send it out to get it made to China or Mexico dont know not happy customer