The manager in this place treats its customers like they do not know how to read signs and insist that they have posted hours that they are only doing online pick up through 4pm. Well, they do not have any signs about this at all! And I know how to read!!! D-u-h.

I visited this location on March the 6th. This was my first time here. I initially went there because my local Sephora did not have my Nars birthday gift. So I drove into this location to pick up my birthday gift and also shop for other products. I was somewhat hesitant to go in because my experience with a free standing Sephora has not been pleasant. When I first went in I was greeted by a bubbly friendly associate. Who come to find out was a Store Director. I believe her name was Brianna . She was super duper helpful and friendly. I especially loved her energy. I also received some additional help from Quinn who was friendly and knowledgeable with the products I was looking into. I never once felt rushed. Which is always a good thing especially when you are inquiring about product that you are not familiar with. While waiting to be checked out I did notice that everyone that worked there were friendly and helpful when coming into contact with other customers. Cashier Victoria was friendly and polite. Overall, I would recommend this place. My experience was pleasant and positive. I would definitely visit this store again.

Awesome staff. Everyone was super friendly and helpful.

Fantastic customer service! I went in, 2 weeks ago, and Leah went above and beyond with helpful tips, product information, and matching me to new make up; it happens so that the make was vegan and I was super happy about that. It was a great coincidence because she didn’t know I was vegan:) Leah continued to help me and pair me with other associates for other products I was looking for.Kudos to Leah and her teammates. You all always rock! ♥️

Customer service was great and they were very friendly and helpful

I was in need of some help and guidance with a make purchase ( I don’t wear makeup nor have a clue about what I’m doing) Evelyn was so sweet and knowledgeable about her craft, From shade matching, to the small talk, her customer service was the best.

I understand beauty cost, but this place is highway. My Dauther got 1 eyeliner, and 4 oz face cleansing $150.00. Sorry left the product at the register.

The clerk Johnathan I believe his name is was such a great help to my girlfriend. She was really impressed and satisfied

I love there makeup and their free samples customer service was a good experience I enjoy the his store

Sabrina was very helpful and easy to talk to and knew what I needed

Sephora used to be one of my favorite places to shop. But lately they never have anything I am looking for. The stock is very limited. The staff is always very nice and they help recommend similar items, but they dont have as much as they used to and never have the brands I am specifically looking for. They also dont allow you to take home samples like they used to and I miss that.

The staff is friendly and theyre pretty well stocked but this sephora is always really messy!

The employee were very helpful and professional. They also help with matching up makeup. They have tester to help match.

First time shopping there and I didnt get the girls bame who helped me but she was lovely and had lots of patience will be going again for sure 😁

I was greeted with a warm welcome and a body temperature check. Masks are required and product sample/try are handled by masked staff. It felt safe and clean. Thank you Sephora!!!

So helpful and nice ! Thank you!

Always a great experience. It is a little different now with all the restrictions but still reliable, knowledgeable place to get what you need! Even the online shopping does not disappoint!

Store was very clean and well organized. Customer service was fantastic and they had my online order ready. I also got my free birthday gift. Will going back more often❤

Im pleased with the experience I had here. The staff is kind and knowledgeable about makeup/skincare. 5/5 ✨!

I would HIGHLY recommend this location to all my friends and family because of the beauty rep Mia. This was my first time being helped by her at this location and this was by far the best experience Ive ever had at ANY Sephora.I went in with the intentions of only getting a lipstick for my wedding day. But after talking with Mia and letting her know the look I am trying to achieve I ended up purchasing ALL the products that she recommend!She was by no means pushy like other sales rep I have encountered in the past and I didnt feel pressured to purchase anything I had asked her she show me.But because I can tell she was so genuine in trying to help me look my best on my wedding day I trusted her completely and purchased all her recommendations. She gave me so many detailed tips and tricks on how to do my makeup for my wedding day. She even explained how I should prep my skin the weeks prior and for the day of the wedding. Mia went above and beyond for me and I couldnt be more thankful. Thank you Mia so much for helping me! I am fully confident that I have everything I need now for my special day.

Diverse range of skin tones for foundation, but overpriced

Product testing is allowed once againMask enforced. Hand sanitizer stations available.Store associates were all knowledgeable and helpful. Their was a bit of a wait for my daughter to get color matched, she was given some free small product samples for her patience.

Staff is very friendly. Products are a bit over priced, but a nice selection is available if you need to pick something up right away.

So I was looking for this perfume, was at the sephora in JCpenny. They greeted me and kindly asked if I needed anything so they helped me, told me they are out of the one Im looking for and told me to try the bigger store in the mall. Kudos to the employees at that location for helping me. Now I went to the bigger store as expected again, I tried to give this store a chance but everytime I walk in to the sephora location in the mall Im always treated rude. No one greeted me and my spouse when we walked in, no one came to help me out what I was looking for till I found it. There was this one older lady employee with glasses who talked really rude to me about my mask issue, I mean I was gonna smell the perfume really really quick since I couldnt smell it through my mask really well cause of my allergy problem that day and she tells me in a harsh tone. I Understand the whole covid mask protocol, I didnt argue back I put the perfume back after I did get a small scent of it, I liked the perfume but since I felt uneasy at the store there I decided I just rather purchase it some where else or Ill just stick to shopping online even though it be harder for me to figure out perfume scents. I always liked shopping instore but lately that location always seem to have rude employees. :(

Jazmin is the best and sweetest! She safely helped me this morning pick a foundation shade with mask and all, I really appreciate her customer service and knowledge of the products. It was nice that she took the time to genuinely help and NOT just push a sale on me, I will definitely return here for my next beauty need !

This is my second experience at a different Sephora location and I didn’t expect the same phenomenal service. Sephora is the Chick-Fil-A of makeup brands, guest service oriented and that’s the way every business should be. Sam helped me find what I wanted and Briana checked me out and informed me about the sweepstakes I’m about to enter. They just made me feel so valued! 😊 Thanks again for the great experience.

A lot of make up for young and old women that need help with face. Some women dont need help, but they are there.

I tried to do the medallia survey but apperantly it had expired.sorry SEBASTIAN!! Thank u for helping my clueless husband pick out the perfect pallets and brushes and mascaras. I appreciate you actually asking to look at a picture of me and looking at my skin tone. Thank you for guiding a lost man hes had other experiences where he buys all kinds of expensive things that I end up hating. All 3 pallets he got were amazing. He kept telling us about how cool you were and how his experience was nothing but good.

I forgot to do the survey on two sweet sweet little workers Katherine and Christian. (I just found my receipt from March) it was right before the whole pandemic happened, these two went above and beyond to color match me and help with my eyeshadow. Katherine was so attentive showing my brands and products while Christian did a marvelous job showing me how to apply the products to better fit my face! These two are such a fun pair and compliment each other very well! Katherine even showed me some hair products afterwards and Christian some perfumes. I felt like I made two new best friends (and I’m 56) I will be returning!

The staff was nice to me and helpful when I was buying my perfume during COVID. They assisted me in choosing and giving me advice. Second time buying a perfume this way at this location and they made it really easy for me. Thanks

Always friendly faces and helpful staff.

The beauty advisors were informative of the shad finder app. and was enthusiastic about the cosmetic products specifically about the Sephora brand and other products of my choice. I was able to find products answers in a professional manner was very positive attitudes and vibes. Thank you to the Beauty Advisors for your help in this time of a new year.

Customer service was great. Super helpful

Mía was super friendly and helpful and went out of her way to swatch some colors for me since we cant touch anything. She took her time and was very patient. Highly recommend!!!Ask for Mia!!!

Wasnt what I expected... especially not for how expensive they are. Staff was ok ... found what I went in for and, in addition, bought a lipstick that I got home and didnt like. (Asked for help and bought the suggested shade) Not likely to return.

Lets just stop wearing makeup.. you cant really try anything on Or touch anything because covid 19 has everything all jacked. Makes no sense. Better know what your going to buy before you go in.

Awsome

Great employees, helpful and very attentive!

Very helpful staff, knowledgeable and kind.

This my happy place. They did not have my shade of blush though!

Best experience Ive had in years.. Leah was Amazing. She did my makeover and this was the best one Ive had. I told her what I wanted and it was more than perfect. I would highly recommend her.

Needed perfume and the sales associate was very helpful and patient with me

I don’t know her name but the girl who assisted me today was so sweet and patient ! Short blonde hair :)As she was the same way with the other customers . Even when helping someone she still acknowledged customers by saying hi while they were looking around . Very kind spirit .Authorization # on my receipt : 113914

Leah did a pink eyeshadow look on me and It was everything I could’ve asked for and more. she was so nice, professional and was spot on with my look! I showed her pics of what I wanted and she replicated it to a T! I 10/10 recommended getting your makeup down by Leah!

People on floor very helpful and nice.

The employees were super nice and helpful

Sebastian was wonderful! Helped me find the perfect foundation for my skin, answered all my questions regarding my skin tone, dryness! Absolutely will be coming back again for more products! Best Sephora I have ever been to!

Im kind of disappointed that the section for Male cologne has been shortened down to a small section with few brands to pick from. I was told that I could look online to purchase the ones that were not in store. I used to love shopping here but I guess those days are over.

Jay was amazing! He was so attentive from beginning to end. His helpful tips and attitude were always positive. He will be one of the reasons I will refer this location to friends and family. I will definitely be back. Thanks again, Jay!!-Josie

This is my go-to location. I love all Sephora’s, but I always have a pleasant experience here, and the associates are so kind. Most retail stores now have lost genuine customer service skills, but that does not apply to this store. These associates are intelligent, genuine, helpful, and kind. That is why I always come back because I know I will have a great shopping experience, learn something new, and get the assistance I need. Keep up the great work!

Good place

Im a woman of a certain age and have shopped here many times with good results. However now that Ive let my hair go gray I cant get any assistance whatsoever. Word to the wise...if a woman of a certain age comes in with a full face of well-done makeup then she OBVIOUSLY spends money on makeup and skin care. As a group we have a goodly amount of disposable income and want to look as good as possible. Maybe I can find a store at another location where the staff isnt so assy.

Best Sephora Ive ever been to! I had two great experiences with both women who helped me find skincare products!When I came in on 2/3/20 at 8pm, a shorter brunette lady greeted me and helped me find my correct shade by looking up my Beauty Insider profile. Then, after asking if I could find a concealer that would work for my specific skin needs, she recommended the perfect one! She helped me check out on a handheld device and redeem some of my Beauty Insider points with a perfect product she had used herself. Finally, she told me about a free, 30-min hydrating facial I could get if spent $75 (I was $4 away.) She guided me to the back of the store, offered me bottled water, and introduced me to Tri.Tri interviewed me about my skin and skincare routine and selected some products to use, which she would later tell me more about in case I wanted to buy them. (Very low pressure, like a consultation or advice from a friend. She builds rapport and a connection with customers.) Her explanations and questions put me at ease, and we had a fun and pleasant conversation. At the end, she said smiling, Come back and see me again! Overall amazing service from both women!

I rarely get to this store but when I do my experience is always positive. Every single person was so pleasant and helpful. They expertly guided me and explained the whys and whats for every product I was interested in and even told me about better options. I have the worst time with foundation but I left with one that really went above my expectations.

First off Roger YOU ARE THE BEST in helping customers feel welcomed and appreciated.Compared to WHAT i didnt get at Macys make up department.Not only did you help me but I also got what I needed☺.Will be recommending your store to others.🙏🙏 thank you and blessings from heaven alwaysThank youIrene vargas

Went for perfume browsed a bit and within first 3 minutes Im being ASKED 3 times what can I help you with, its annoying I was returning a perfume and just browsing ..geez

The associate helped me figure out exactly what I needed to look professional in my new solo attorney business, and she helped me fast so I could get back to taking care of my clients. Thank you!

I absolutely recommend this place. I am very pale and of combination skin so it is very hard for me to find a good foundation for myself. The staff was extremely attentive and helpful without making me feel like they were hovering like other places I have been. Five Stars were definitely earned

Love the varieties to chose and bigger store

Great staff, very helpful and nice

Great service, but no in store samples.

I came back to find certain 💄 but i had very poor customer service and was rushed out in a hurry. Im very displeased as a customer etc plus i couldnt try the product horrific. So i went to different place get better customer service and treatment i hope it gets much better ty.

They were nice and knowledgeable

I was greeted right away and 2 ladies helped me with questions about the Bare Minerals products. Very pleasant and professional.

Cindy in skincare was very sweet and helpful! I was looking to buy my favorite face wash in store and they no longer carry it. I have extreamly sensitive skin and it’s hard for me to decide on a “safe” wash to try. She was nice enough to help me look and try a face wash that She has tried for sensitive skin and honest about what she thinks could be irritating. Thanks Cindy!

Had to wait for the cashier Jazmine to get off her cell phone apparently I was interrupting her phone call. I couldn’t find the two products I needed but with her attitude (she didn’t Apologize or say thank you for waiting) I knew better than to ask for help. I then just said I was redeeming my birthday month gift that Sephora has. She was not friendly or kind at all and after a couple of sighs and eye rolls I got my gift. Not even a thank you no come again no nothing. I said thank you and she ignored me. Tried yet again to shop at Sephora and still doesn’t matter the location apparently to work here you have to have a terrible attitude, but hey at least I got a free gift. Not worth the hassle though. Oh I was the only customer and there were 3 ladies working.

Fast efficient and very friendly

I had gone into Sephora one evening after work to pick out some new makeup for a fresh look. They were extremely busy, but someone still stopped to ask if I needed help. He helped me pick out the right color for my skin, and I was on my way. After about 2 weeks I realized the stuff I picked out didnt work for my skin, so I decided to go back one Saturday morning. I hate returning/exchanging things, but I am so glad I went back. Amanda helped me that day with my experience, and I would really like to praise her for her listening and customer service skills, oh and knowledge of products! We discussed skincare and makeup, and she was so pleasant an awesome! I think businesses hear when they are doing wrong, but I think its important to tell them when they are doing things right too. I have been using my new Tarte products and Aqua Bomb moisturizer now for almost a week, and I am so pleased. My face doesnt feel like an oily mess anymore. Thank you Amanda!

Inclusive and effusively helpful staff.

Went in for CM, and left spending WAY more than I planned...lol. But Im happy, so its okay. I went to both MAC and Sephora, and my experience in both places was great. I spent more time in Sephora only because there is more to look at and my custom makeover. Nicole did an amazing job on my makeup! Be sure to ask for her on your next visit!

If I need make up advice and all other kinds of beauty advice this is the place to go, everyone is always helpful and help you choose what is best for your skin.

Today was the first time Ive ever had a bad experience in a Sephora since they opened in San Antonio! I was waiting for my mom in JCP and I thought Id kill some time at the Sephora. I had just dropped my husband off at the airport and it was me and my two little ones. I didnt have any makeup on and I had on a hoodie and jeans. Nothing special. So while I was looking around one of the ladies asked If i needed help. I first asked if their location carried the OUAI fragrance and she said theres no OUAI fragrance 🤔, Juicy has a fragrance called Oui but thats it. I thought THAT was kind of weird but ok no big deal. Then I remembered I had been wanting to try the matte velvet foundation from MUFE. So I went to ask the same lady for a sample and she says well I need to look up your account first. I didnt really know what to say at first and I didnt know if Sephora had changed their rules on giving out samples or what. But she made me give her my VIB info before I could get a sample! Then she gave me the tiniest dot of foundation ever! Lol it was awful. I spend a lot of money in sephora all year and i felt super judged by this sales person, probably because i didnt look fancy, it was a very disappointing experience.

Sequoia is the best, so much knowledge in skin. Very friendly and helpful. Im so glad she helped me out.

Fast, friendly service.

Lovely ladies always willing to help you pick out the right product for you. I always tell them whats my price range and they help pick out the perfect product within the price range.

Took my wife to a class scheduled for Sunday at 9:00am. We arrive and the doors around the mall are all closed, we had to look for someone to talk to until a security officer told us to go through some shady back-doors to get in. Once in and at the store, the sliding doors were closed and the class had already started and she was 15 minutes late. She left.My wife contacted them twice on different dates to confirm the class was never told what to do in order to get to the class. Never told what to prepare when going to the class. Never told what to bring to class. Disorganized at best and plain rude at worst.Skip the class and the sassiness of Sephora makeup artists.

Hector was the BEST life changing products for my face to help with the dryness! Ive been mislead many times & he is the first to show me products that were actually helpful not just expensive! Now I can apply my makeup to be flawless on my skin, before it looked like it was pealing off thanks again ❤️❤️

Amber is such an asset to the team, super helpful and made my shopping experience incredible. Thank you!!!

Amanda, the manager, bad-mouthed customers to staff. I overheard her using choice words to describe a customers appearance/request. Her language was incredibly offensive. Her staff enjoyed the comments and joined her in making fun of this poor lady who had done nothing wrong. Will never support this store again!

The most helpful Sephora staff I’ve ever encountered.

I had walked in wearing gym clothes (had just got out of the gym). I was going to purchase $300 worth of skincare. The workers discriminated me for being in gym clothes, I overheard a blonde lady with a short ponytail telling another worker to follow me closely because I was stealing. Nice to know this is how you treat military people.

Great place for makeup and samples, lots to choose from and staff is very helpful

Staff is polite.

This was my first ever time shopping in a Sephora and I had a wonderful experience! Even though the store was pretty packed I was helped in my first few minutes in the store. All of the associates were soo friendly and helpful and I even signed up for their rewards program. The MUAs Mia and Stephanie definitely helped me get everything I was looking for. Will definitely be a regular!!

This was my go to location when I was living in San Antonio. All the employees were very helpful. I never had a problem when I went to this store and was always helped out upon entering

I love how knowledgeable their employees r& very helpful

I’m ignored every time I go in. I even spoke to a lady she gave me a rude half smile looked me up and down and walked away. I never see black women working at this location. No diversity in the store. Do better.

This place is the worst. They dont help at all. You are better off going to an actual Sephora store. The Sephora store at JC Penny North Star is no good.

They sell very good makeups

Theyre super nice here I never shopped in a makeup store because I was afraid of getting criticized for not knowing anything about makeup but they were helpful & so welcoming Id recommend this Sephora and for people who never set foot in a makeup store just do it ur beautiful

Rudinia helped us out and was amazing! Made our day! Thank you!

The staff is very friendly. The store is clean. The wait time to enter the store was very minimal.

I had such a great experience with these folks.My daughter asked to take her shopping for some makeup, so I thought I would take it up a notch instead of the usual Walmart makeup.We went to North Star and we were assisted by a young lady (Amanda) who was very helpful and knowledgeable in what my daughter was asking for. Being a single father, I really didn’t know what Sephora was but after getting help with Amanda, my daughter was very happy about her new lotion & makeup stuff. I think I found an easy place to shop with my daughter, and buy cologne for myself. The experience was awesome. Thanks Sephora!

This is all the mens section they have !!!! Overheard sales girl other stores have more than them :/

Sephora Store Location: inside the JC Pennys at North Star Mall San Antonio, TX1st time: I went there I had ask the white girl with the blonde hair which Fenty setting powder best matches with my skin tone and I already had test it out on the back of my hand so I wanted her opinion and her response was Just try it out on your hand and she left me hanging to help another customer out.2nd time: I went with my boyfriend to try on the Stunna Lip Paint by Rhianna to see which color he liked on me best and the Mexican girl with the blonde hair came near us starring at my boyfriend asking us (asking him) if we are finding everything alright and if we needed help without even acknowledging me because she was too busy checking out my boyfriend.3rd time: I was looking for a Fenty foundation brush and since there was only 2 employees and they were helping out the other customers I decided to open the drawer on the bottom to get what I needed and no employee ever had a problem with me doing that in the past but the same blonde Mexican girl that was checkin out my boyfriend from the last time told me that Im not supposed to do that. Idk, maybe it was her tone; maybe the way she said it rubbed me the wrong way like as if she was talking to me like a little kid in front of another customer.***Sephora inside of JC Pennys at North Star Mall yall need to get it together and hire more employees to help us costumers out and yall need to train these girls that work for you to humble themselves.***Anyways shout out to the Mexican girl with the dark brown hair that made me feel welcomed in that store. All I know is her middle name is Jalin because her name is the same pronunciation as mine and we had a short, sweet, and simple conversation about our names.Next time I go to that store I will get their names and update it on here.

My wife likes it...quick stop.

Usually they have good customer service here but I’ve had plenty of negative experiences as well!!! Workers do judge and discrimminate!!! they take one look at you and if you’re dressed a little off or aren’t even wearing make up at all they’ll keep a close eye on you! I know because they do this to me a lot... even though I’m a VIB ROUGE ! Don’t judge a book by its cover

I’ve been shopping at this location for YEARS. I stopped for a few months and decided to go back for a few things. The blonde lady had several employees ask me repeatedly ‘if I needed assistance..’ when I said no, and took my items to pay, she called security on me!Because I was in a hurry and knew what I wanted? They blatantly followed me from checkout to walk out. I’m VIB Rouge so of course I steal.

Scheduled an appointment to have my makeup done for family pictures. I’ve had my makeup done at Sephora on multiple occasions and I’ve always walked out feeling spectacular! This time was completely different. The gentleman that did my mini facial beforehand was extremely sweet! My makeup artist, Mia, was very friendly but wow. My eye makeup looked decent, but my undereye coverage was too light. She didn’t apply my lipstick properly and my eyebrows looked terrible. I walked around the store to do a little shopping and some older lady with curly hair kept following me. She was kind of rude and made me uncomfortable. I spoke with one of the managers, Briana, and she told me that next time I should be more specific on how I want my brows and lips done. She did offer me a discount on my next purchase, but I never went back in since their staff is rude. I would avoid this Sephora at all costs! I wanted to cry the moment I left the store. I rushed home to fix my makeup! The Sephora at La Cantera is a lot better and I regret not going there in the first place.

Ive shopped here plenty of times, mostly alone. Recently my sister and I went shopping for our girls day and decided we wanted to buy perfume. However, being indecisive like always, I couldnt decide which perfume I wanted to buy. After spending 5 mins in the area, the manager (older caucasian woman with blondish hair) came up and stood by us pretending to do inventory....on an empty clipboard. Now I may be wrong but as many times Ive shopped here and other JC Penney location around the nation, Ive never seen a manager do inventory with a blank clipboard. She clearly was seeing if we were legit customers or stealing. And the moment I asked if she had a certain scent in stock (might as well put her nosy self to work), she acted clueless and didnt know how to check whats in stock (they keep products in the bottom drawers below the shelves) but was doing inventory so nonetheless she should know right? Smh. I definitely dont plan on going back to that location.