What can we say about a dealership that shows us top notch service every time we come in? Whether its an oil change or state inspection, new tires, or that we want to change from lease to purchase or purchase other vehicle straight out, they are phenomenal! The process almost looks seamless because everyone knows the role they play and how to play it! We appreciate everything everyone does for us and want to shout out Carlos because when we think of a purchase we always think of him.Edgar thank you for selling us our latest purchase. We are so happy to have 2 cars in our household again!🙌🏾🤗

I want to thank the finance team at Infiniti of San Antonio for their hard work and patience with us. It is greatly appreciated. Our salesman John was awesome and did an amazing job and was very courteous and helpful and our car was delivered to our house detailed and ready for the road. If you want a team that will work hard for you, to get you the vehicle you want, then come on down to Infiniti of San Antonio.

Buying a car from Infiniti of San Antonio was the best experience Ive ever had for purchasing a car. So much of the time consuming stuff was done before I even came to the dealership to test drive and sign paperwork. My cat and I love this vehicle. I purchased my previous Infiniti at a different dealership and it took about 6 hours to purchase a car that I had arranged financing for myself and had already picked out the car before I arrived. Not fun. Servicing that car at Infiniti of San Antonio was consistently excellent. This team is efficient, courteous, and professional.

If you are in the market for a used vehicle, please make sure you are aware of a reconditioning fee infinity of San Antonio is adding to the invoice. The recon fee should never be passed to the customer and if the dealer chooses to do so, then they should not decrease the price of the vehicle. The dealer wants to present themselves as transparent but adding this fee to the final invoice isn’t a good way of doing business. The dealer must conduct their due diligence for every used vehicle and prepare the vehicle for the showroom. The cost it takes for the dealer to get the vehicle up to their standards is the investment them must take in consideration.

Nice facility but I would question recommend services. I changed cabin filter myself a month ago and they still recommend to replace it. Also, even if you make an appointment for an oil change expect to wait close to 2 hours. “Sorry I’m busy” if I ever decide to contact you to see if you could address any concerns.

Excellent service. I think they have to be more detailed about the fees on top of the price tags. Overall it was a good experience and I’m happy with my vehicle.

My wife and I purchased a beautiful vehicle from this location. Our experience was definitely 5 stars not only because we found the car we wanted but because of the excellent customer service we received from Carla and Carlos. They went above and beyond to ensure our experience was on point and to ensure we got what we wanted at a great price. If y’all visit this location ask for Carla she will genuinely get you what you want and she will not rush you into something you don’t want. Also ask for Carlos to close it out as he will also go above and beyond to find you a great rate and payment. Keep up the great work Carla and Carlos!

I think the dealership should make sure that the customer knows that they should get a loaner car before they take their car in for repairs.When the customer calls to setup an appointment, they should ask the customer if they need a loaner car. They should be able to tell the customer when a loaner car is available before setting the appointment.A service repair should also be available to let the customer know if the repair will be completed the day of the appointment or if it will take longer, so they will know to ask for a loaner car.

My mechanic has always gone out of his way to make sure my vehicle is taken care of. I know with his experience I will get exceptional service. He is efficient, competent and reliable. I always feel at ease leaving Infiniti when Mr. Mercado works on my vehicle. I go to your location because of him and your amazing team! Thank you!

Awesome work from the service department and my service advisor Faylin Miller. Everything got Communicated and done in a timely manner. My q60 is up and running great now. Thank you

Glad I chose to go for my coolant flush and multi-pt inspection. They did a great job and even let me borrow a car (super easy process), so i was able to run a couple errands and such during the day. Michelle in the service department was super friendly and very knowledgeable about their services. Not the first great experience I’ve had here either. Thank you Infiniti.

Drove into the service department with an issue and they were able to help me right away. Spent more than I planned but it was regular maintenance and I can definitely tell a difference. And they cleaned my car afterwards. Will use them again.

Jesse, Carlos, and Chris all made us feel comfortable with our purchase. Even more than that, it was their friendly interaction that prompted us to refer your dealership to our family and friends. Keep it up…!

Certified used cars are a hot commodity today and they worked hard and fast to find me what I wanted in both my price and mileage range. The financing was quick and easy and better than my personal bank. I drove off the lot with a car far exceeding what I expected to purchase. They have my business for life!

Hassle-free experience! I was in and out in about an hour. Really great staff. A big thank you to my sales consultant Derek who was incredible and Ashley who took care of me in Finance. I love love love my QX60 and I’m thrilled to finally be apart of the Infiniti family!!

ISA could not have a better team. They have set the bar for going above and beyond what customer service should be. Kim is the best when it comes to a service rep. Will always recommend and shop ISA. Thanks folks.

Excellent experience from start to finish. My husband and I called ahead to inquire about a specific car and Kenny immediately was able to provide us with details and have us come in to take a look. Our sales associate was Alejandro and he was knowledgeable, professional, and friendly. Our experience was unlike any other car dealership in that it was completely pressure free during the entire process. We test drove several new cars, decided on the perfect one, applied for financing, traded in our existing car (and got an excellent trade in price!), completed all paperwork (paperless, which was awesome), introduced to the service department, and left with our new car purchase in just about 2 hours. Highly recommend Infiniti of San Antonio!

Excellent service. Staff are very professional and nice. Car wash and tire dressing was a nice bonus.

I am extremely pleased with the customer service I received! Carlos McLean and Edgar Guzman were top notch! Carlos introduced me to the service department supervisor, Ricky Barrow and Advisor, Alan Vasquez. As many cars that I have purchased, this experience was the most comfortable and rewarding for me! Im looking forward to our professional relationship! Thank you!

This was an exceptional experience from the moment that I arrived for my appointment. I was meet immediately and asked what I needed and did I have an appointment. Everyone was masked up and very professional. Then I was turned over to Kimberly and she did an awesome job of handling everything else. She personally walked me down to the young lady who would be taking care of my loner car. The loner car rep was polite, professional, upbeat, and I was in and out.When my car service was completed Kimberly contacted me and when I arrived she was right there insuring everything was taken care of. Kimberly is very customer friendly, professional, and shows a genuine concern for your overall satisfaction throughout the process. You guys have an awesome TEAM!!

First visit, had a positive first impression. Informative feedback with a genuine feel that the service advisor had my best interest in mind.

The buying experience here was really top notch! I want to thank Carlos in finance, Heather, Kenny and Karla Gutierrez for making it a wonderful experience! Thank you! I would highly recommend buying a vehicle from here.

Horrible people and service just absolutely ashamed of how this company is. Just messing up people cars and experiences they should be shut down immediately and start over

My experience with Infinity of San Antonio sales team was absolutely amazing. It was a low pressure transaction and their staff was very professional. I told Chris that I was comparing two vehicles one at Infinity and the other at Carmax. I only wanted to see the vehicle as I had an appointment with Carmax. He took his time explained the features and gave me his card and told me he would see me when I returned. I went to my appointment and was disappointed with the customer service, so I returned to Infinity. Chris was with another customer and Ashton stepped in to assist me with the purchase of my vehicle. I completed the sale with Ashton and it was very smooth. Chris came in to apologized about not being available and ensure me that Ashton was more than capable of assisting me with the purchase. I felt the interaction was personable, professional, I was happy with my purchase, and the customer service from the Infinity Team. Thank all of you and you all are great!

Infiniti of San Antonio does a fabulous job. Ricky runs a tight ship in the most positive manner. Thank you for the reliable service and the outstanding customer service. :)

Jason, Chris and Carlos are the best! These gentlemen were professional, courteous, warm and friendly. Each one went out of his way to ensure that we got the car we wanted with the best deal possible. I love my new QX55! Infiniti of San Antonio rocks!

Worst dealership at everything they do. Messed up my friend Ryan’s car.

Never doing business with this dealership again! I’ll be making the drive to the Infiniti in Austin for future services.

From the salesman Isaac, to Kenny the manager and Ashley in finance my experience was extremely good! They are professional and made it fun actually.

I purchased a 2021 Infinity on Aug 2, 2021. The first week I owned the car, it had a horrible noise . The mechanics took 2 days to find out the car had piece Styrofoam in the dive shaft that wasnt unpacked. The second week, I was in a Starbucks line and this car shut off and had an error message that read system malfunction. Again, I had to return the car for repairs and they updated the software. The third week, my drivers car seat wasnt operating. Again, I returned it for repairs. I picked up the car and put in my garage where it stayed until I returned from vacation. Upon return, the car windshield was broken. I firmly believe the car windshield was installed incorrectly as there isnt any damage except a crack. The car has been in maintenance more than I have driven it!! I took it to the manager and of course, they say they wont fix it. The sales manager Brian Wells was supposed to call me back Monday Sept. 6th. His customer service is unsatisfactory as I had to call him everyday till he finally responded on Sept. 9, 2021. Do yourself a favor and dont buy an Infinity. I have purchased several new cars in lifetime that include Ford, Saturn, Toyota, Honda, and SAAB. The Infinity is the worst purchase I have ever made.

This review is for the service department. I have visited the service department few times over the years of owning an Infiniti and they are absolutely spectacular every single time.From the man that greets you upon arrival, to the service managers, to the car wash at the end— spectacular!This kind of service is what keeps me in an Infiniti.

The customer service here is amazing. I would definitely come back and see Tanner. He goes above and beyond. 🤩 Thank you Tanner!!!

Great experience~Staff all professional and courteous. Went the extra mile to maintain a smooth process being that we drove 3hrs to purchase car.

This place is not a good place to go,had a few people go over and they messed up there car please do not waste your time and money at this place,horrible

I purchased 2 cars from this dealership and one being recently (about a month ago and the 2nd 11 months ago). I’ve been trying to reach with a specific person in finance and he has yet to return my call that they have supposedly hand delivered to him because his voicemail is always full so you can’t leave a message. The customer service is beyond awful and you would expect more from an Infiniti dealership especially when you’re spending $45,000 on a car. I just have a simple question/status update and it would take all of 2 minutes to answer and I’d hate to drive an hour just to ask, but at this point I guess I have to. Our salesman Issac was great but we all know that one bad apple in a company can ruin your entire experience. Get it together Infiniti of San Antonio!!

I would like to thank the Infiniti management team for assisting me in my endeavors. They were professional, down to earth and very friendly. I will definitely use Infinity of San Antonio for my future vehicle needs.

Mr. David Oliv. Always do an excellent and extremely Amazing JOB, HE REALLY DOES KNOW HOW TO TALK AND BREAK DOWN EVERYTHING TO ME AND HE EXTREMELY IS GOOD IN CUSTOMER SERVICE. During this pandemic we are all in it isn’t easy but he actually breaks down from each page about what needs to be taken care of right away and what I need to be focusing on next. I WILL HIGHLY RECOMMEND HIM TO ANYONE .HAVE A HAPPY THANKSGIVING AND CHRISTMAS AND BLESSED NEW YEARS MR . DAVID O.

I love your staff!Colbrie helped me this week and she is such a delight! I love Michelle Santivanez too and the 2 gentleman that work in the front of the service department like concierge. They all treat me like family and I love how your employees build relationships!

Hated this device when it was Gunn. New ownership and service was great!! Shawndy is very professional and will see to all your needs!

Got my car in and out . Appreciate the shuttle service to retrieve my car.

The service department has always gone above and beyond to ensure my satisfaction. I had a little run of mechanical bad luck on a q50 that they ALWAYS MADE RIGHT even to the point of replacing the vehicle... Kim in the department made what was a less than perfect situation very smooth.

Really enjoyed my service at Infiniti. From check ✔ in to release of my vehicle was fast and efficient!!!!

Entire staff were very friendly - was given the opportunity to approve or deny recommended services with upfront cost information. My Vehicle is running again as it should- very satisfied with entire experience

I went in for my husband’s car maintenance service. The staff was nice enough to take me in earlier then the booked appointment. Faylin was amazing. She was very communicative and helpful. All the staff at the facility was very nice. Definitely would recommend working with Faylin.

Chris Briggs did an excellent job. I really appreciate his hard work.

Definitely enjoyed our first experience with our service department. This was the first of many visits we will take. Thanks to my service lady she is Amazing.

My service advisor John Gamboa was one of the best that I’ve ever worked with.The quality of ride our new car was not up to the normal INFINITI standards. John had the technician take the car out for a test drive, actually several test drive to be certain of what needed to be done. They found the problem and they corrected the problem and it now drives excellent.

I love taking my Q60 to this dealership for service! Service Director, Ricky is doing such an incredible job there! Everything about my service visit was perfect! From Joe accepting my car as I arrived, to my service advisor, Michelle and the lovely young lady who assisted with my unscheduled loaner vehicle. Each one of these individuals were absolutely perfect! Thank you!

I love the updated service area. It’s so fancy. Complementary hot and cold beverages. Spacious waiting area. Clean restroom.Saturday’s are very busy 2-3 hr wait (even with appointment).Either wait in the nice area or have someone pick you up.You will receive a text when your vehicle is ready.Kudos to Rio A!!! He made me feel very welcomed and explained the process because it was my first time here

Very pleasant experience. From start to finish, our sales person Chris was dedicated and determined to help fulfill our vehicle needs. Ashley in finance made the process painless. Honestly the best car buying experience ever. Will return and recommend to anyone. Thanks Infiniti San Antonio, we love our new car!

Tanner is the service department was great. Kept me updated throughout the process. Great experience!

My husband found the perfect car for our daughter going to college. Jason and Alejandro listened well and were able to sell us the car at the price we were willing to pay. They were both professional, friendly and courteous in the whole process.

Everyone working at Gunn Infiniti of San Antonio works so hard to please. The customer service is phenomenal.

I recently purchased a vehicle at Infiniti of San Antonio and it was a great experience. Everyone that I dealt with was knowledgeable, patient with all my questions and hospitable. I have had Infiniti’s for years and this is one of the best that I have had business with.

My sales person was great took the time to listen to my wants and needs on the new car I was looking for she showed me the right car with all the options I needed great buying experience from sales thru finance

Worst customer service ever. We came to end the lease and received a very negative welcome1. No greetings from the receptionist2. No greetings from the salesmen3. The salesmen did not even stand up and did not give us any details regarding the lease end4. Very indifferent attitude whatsoeverI don’t know if they behave like this towards all Asian customers. We feel very discriminated here. I would give 0 star if I could.

Always superb service here. Accommodating, helpful and great communication!!

Ricky the director and Kenny on Drive are still number 1 in service imo. Those two bring customer service and showing that Infiniti cares from a 3 to a 5 easily for each end of the spectrum of service. They also make it look like its second nature (you can tell when someone doesnt like their work). Kenny has always gone above and beyond(this guy deserves the recognition). Kimberly also always goes above and beyond for my stuff. The front desk girls have moved mountains and stayed on the phone with me during a crisis of me driving off wo my keys (that were never found) turning car off and then needing batteries for my backup and helping me when they DID NOT HAVE TO DO A THING and I didnt think to ask for help. Everyone here just takes the initiative to making life easier. Service runs smoothly and with zero wait time, every single time. Keeping my car up to date always comes so easily because of these folks. Thank you.

First time shopping at this business and I will continue to use in the future. From their salesmen, to their stock, to their finance department, nothing was as expected in a positive way. No stress and easy to deal with. Highly recommend to anyone wanting a great experience buying a car.

I had a wonderful experience. I did not come in to purchase a vehicle. My husband was getting his car serviced. I had seen this car and thought oh no it’s too much I want to pay, but after speaking with Philip and the entire Infiniti team, I got the car I wanted . Thank you all for your superb service and I will send everyone I know your way.

I travel 2 hours south just to do business with INFINITI San Antonio. I have bought 4 vehicles from INFINITI of San Antonio and in a couple of years I will be buying my fifth. I do shop around, I have found that INFINITI San Antonio has the absolute most honest sales department and the service department you will never find anyone better. At any other dealer I am just anybody but here I am somebody. Whether you stop here first or last this will be the dealership that you will end up buying from.

I bought three vehicles in the San Antonio area from 3 different dealerships and so far Infinity of San Antonio was the best experience Ive had buying a car, hands down. Excellent job Infinity of San Antonio 👍👍

Excellent service!!always kept informed and extremely friendly people.My Qx80 had a courtesy wash done after work was performed and when the gentleman brought vehicle up.he noticed the tires didnt get any tire shine.i thought that was awesome that he noticed that . was quickly addressed. Thanks again!!!!!

I was very impressed with the level of service and professionalism I received. My service advisor Michelle was very timely and ensured I understood what was needed. No one has a good day when your car needs repair but the service department and especially my advisor was the silver lining for me. I would recommend them and definitely would recommend Michelle!!! It a 10/10 for me!

Faylin provided excellent customer service. I was very satisfied with the outcome and how she was able to handle my concern/request without any hesitations. Thank you so much Faylin for your excellent customer service, sincerely Silvester Pérez.

Great overall experience. We were able to test drive, get all paperwork & financing done, and drive our new QX50 home in less than 2 1/2 hours! HEATHER C. was AWESOME in finding us a car with everything we wanted within our price range & and making it happen!! 🙌🙌

It was the best experience! Very quick and easy!! Derek took care of us and made the process so smooth!!!!!

Very professional staff….Everyone is great! Best offer for my trade-in….Finance Team is awesome! Looking to purchase a vehicle…:Go see Infiniti SA….Karla will take care of you!

I love my Q50 and the Infiniti of SA dealership where I bought it. 5 star service all the way around.

Had high hopes for this place based on the reviews. Gave it two stars because Brian Wells was very nice to talk to on the phone today. The rest of the time I spent emailing & corresponding was with Ashton and it all goes down hill from there. I completely understand that right now is a difficult and competitive time to purchase a car. We have two SUVs that are too small and figured I would give looking into the QX80 a go. Worst case is its a tough time to purchase a car; so we wait it out the chip shortage issues. When you are spending $75-80K on a car I dont think its unreasonable to focus on a specific color combination that suits you. Its a lot of money and a handful + of years that you are driving it. Most cars are going for MSRP, I was looking to see if I could pay ~2k under MSRP, cant hurt to ask right? Ashton sent me a list of the QX80s under MSRP and they consisted of red exteriors and the dark exteriors had the tan interiors (which is not ideal with little kids and two dogs). I let her know those color combinations were not ideal and I was focused on a darker (not red) exterior and Toffee or Graphite interior. Her response & I attached the text message to this review So you dont want ours that are lower cost then the others, but you also dont want to pay the full price for the color you want? Nothing more I need to say. The rude delivery on that message as well as the grammatical errors are enough to turn me away.No one wants to be treated like that when they are spending close to $80k or more out the door on a car.

These guys worked hard to get me into a car thats great for my family and a new daily driver for my wife. The entire experience was remarkably easy and honestly pleasant. I worked with Chris Briggs and Id recommend talking to him if youre in the market for an Infiniti

The Service team did a great job of taking care of me.

I had some issues with the Bluetooth microphone and a driver seat being slightly loose. I did not have an appointment but the service department took my car anyway. The work was under warranty and was done fast and right the first time. The staff was great, they kept me updated all the way, thanks Alan. Great experience.

Very helpful throughout the whole process! Will definitely be recommending to friends and family!

Harrison is a delight for work with. He was patient, never tried to sway me one way or another. Answered every question and concern of mine. Allowed me room to explore different scenarios with my buying experience.Great and knowledgeable young man with a sweet disposition.

Colbri was great and very helpful and professional. Thank you keep up the great work.

The best buying experience ever! I would recommend my family and friends most definitely. The professional experience, genuine care, and effort, and most of all the superb quality of the vehicle, puts your organization above the competition.

I was very satisfied with the service I received.

I called in to get inquire about the price of a key, the fob and programming. The gentleman in service could only provide me with the price of the key and fob, not how much the total cost would be to program. I asked to be transferred to service where “Michelle” answered. I asked her what would the total price be for everything becauseI wanted to schedule and appointment etc. Michele’s response as if she was irritated, “Well I don’t know, I only know the price of the programming”. I can calculate math, I was asking to ensure that once I arrived, there would be zero issues with the prices provided. I recommend the parts/service department are cross communicating when customers are being transferred. I called the location in Austin and the employee Orlando assisted me within 4 minutes with a grand total price and was very patient and professional while doing so.I will make the trip to Austin to have my vehicle serviced, rather than 10 miles to San Antonio Infiniti.

Excellent customer service, thank you Infiniti Team.

Well I guess any Dealership is good at the time to sale, but what about when you need cancel or return something.Well I got a car frome here, very happy because was my first car and the Manager work with the bank for I was able to get it.!!!!IMPORTANT!!!!After like a 1.5 years I got into an accident and the insurance company told me was total lost and I had bumper to bumper insurance that I got whit the Dealer (they use KAR) you can cancel the insurance and get some money back, in this case you have to do it with the dealer because you get it with them, I never get my paperwork done, I call more than 20 times and went at the dealer at least 5 times, the desktop lady remember my voice for so many times that I call her. They even sent me fake papers to just dont call any more ( I had it on my emails) and when I call them back because the money take like 10 weeks, was not even done, log story short, I never get my money back. IS BETTER that you get the insurance on your own. maybe I can sue them because of the fake papers but let see what happens.

Good customer service and quick turnaround. Thanks!

It was very satisfying In-N-Out we got the deal done I was pleased with it great job team Im recommending yall to other people thank you once again

I had my Infiniti serviced today and the service was excellent. They washed my car and rims before they returned it and they serviced it quickly. The waiting room had free cappuccino and coffee. And their staff was very helpful. I will definitely be taking my car there again for my future services.

Fantastic experience buying a pre-owned car I found on Autotrader. Kenny was awesome. Upfront, honest and really took care of me. I would definitely buy another car from this dealership and I live in Arkansas!

The team was awesome. I came in near closing, in dire need of a battery. Although, I was initially told I wouldnt be able to be worked in until the following day, once I explained my urgent need, the team jump right on it! Their flexibility and concern was greatly appreciated!

Brought car in after belt came off and coolant went everywhere. Dealership lied about putting on new part that I paid to be installed. Part manger said “they weren’t able to clean up all the coolant in the engine bay.” Why would you need to clean coolant off of a brand new part? I wouldn’t recommend this dealership.

We used this dealership to have our airbag recall replaced. The job was done within one day. When I picked up my car it was polished my tires where are gleaming, and my interior was shined up as well! I was very surprised! The loaner car was outstanding! My total experience at this dealership was awesome thank you guys so very much.SHOUT OUT TO TANNERTanner kept in touch with me throughout the process using text and provided a phone number that I could contact him as well.

Thank you Infiniti for having caring, knowledgeable and competent Service Representative such as Colbri. And very confident with the technicians who worked on my car, and the courtesy car representative, thank you.

Christopher Briggs is the best out. He definitely goes out of his way to make car buying a breeze. The entire team is great.

Excellent communication and our car was completed on time as promised

Excellent customer service and attention!! Best car buying experience in the country.

Omg, the service is marvelous. Oscar in service department is amazing. All my questions were answered. The best dealership. Im live in Austin, definitely I will bought another car here.

Chris Herrera was very patient and polite. He has very good to make the clients feel welcomed and comfortable

The customer service is always outstanding. The team is very professional and knowledgeable.

Great atmosphere, very friendly and very prompt.

I always have a great experience with infiniti of San Antonio. They should advertise their great customer service when trying to sell you an already amazing vehicle.

Colbri was my service provider and she did a wonderful job taking care of me. Everyone from dropping off to talking on the phone to picking up and returning the loaner car was very courteous, helpful. Always helpful Thanks Infinity of San Antonio.

Michelle was a top notch service advisor and went above and beyond. I would absolutely return in the future.

Loved my service advisor Michelle. Very personable staff and caring. Hope they never change. Impeccable Customer Service is not a given these days. Keep up the excellent work !!!