Great place had exactly what I wanted and he said he would even throw me a deal for tinting my windows... Ima be taking you up on that offer pretty soon. Thanks ππΌ
I went in for a backup camera on an F150 andI couldnβt help noticed the customer service Kelly Graves demonstrated as each customer enter the facility. He introduced himself, he was courteous, made eye contact, listen to each customers concerns and displayed ownership. He was very knowledgeable and ensured Custom Sounds was part of his growth and profitability as he introduced new products and system upgrades to each individual.I complimented him on his skill set and found out his home base is the Walzem location.GREAT EXPERIENCE!
Mike the Manager, helped me out a great deal he gave me what I needed for my truck at a decent price.I got a whole new sound speakers & radio system and better up to date alarm system. I came in to get it done and the guys finished in a few hours.. As a female coming to places like this I usually never get taken serious but here I did... Thank you so much for helping me!!
Was quoted a price for install over phone. I had all the required pieces. Price increased over $150 upon my arrival the next day and included things such as shop charges. Took my business elsewhere.
Couldnβt be happier! I went in wanting an Amp & some tint added to my 2021 Honda Civic. Mike helped me pick out an affordable powered amp & some great quality window tint. Definitely recommend this place.
Very happy with Mikes suggestions on my tint and speakers. Coming back for alarm and car starter.
Mike helped me out and got me bumping again. Fast and efficient work. San Pedro location is good but its always crowded.
Custom Sounds was the perfect shop for me. I bought a new car and immediately couldnt stand the stock sound. I called several audio shops in the San Antonio area, and Daniel at Custom was BY FAR the friendliest and most helpful salesman I spoke to. I came in to the shop later that day and Daniel spent the next two hours helping me pick out a full sound system to upgrade my car; he got me everything I wanted for a fair price. Most of the merchandise was at or below online retail averages (something that I thought was UNHEARD OF from a custom shop). The installation was done all in one day and looks great (Ive attached some pictures). I told the installers that I wanted the car to look as close to stock as possible and retain the factory radio and they came through in a big way! I could really tell that Joe and Jonathan went the extra mile to keep my car in great shape. The system I got sounds great and is tuned perfectly with no distortion at all. I went with a full JL Audio system with C2 650, C2 690, the XD700/5 5 channel amplifier, and a 12w0v3 single sub in a 2 cu ft sealed enclosure, plus I went with sound dampener in the doors and trunk. Let me tell you: it sounds GREAT. The custom box that they built for my 12w0v3 is a perfect fit in my trunk and they were able to almost perfectly match the carpet. I definitely recommend Custom Sounds on Bandera to anyone who is looking to get a clean instal for a fair price. I couldnt be more satisfied!
Took my Tundra in for a touch screen radio install. Called around and Custom Sounds had the best deal on installation. Left it there for install and was done in about 2 hours. Customer service and install was excellent. Will be bringing my other vehicles in for some upgrades.
First off Thanks to Mike and his crew for staying after hours to complete the rewire of my entire stereo system that another company installed and completely damaged my interior of my truck. Mike and his crew placed all the components of my system out of site and concealed all the wires. Now my investment has made my system sound incredible!! Again thank you to the whole crew for the great job!!!
Great job on tint.
So i had gotten work done on my car from them a couple days ago, and i couldnt be happier! I had came in looking to get a subwoofer and amp purchased and installed through them, and they helped me pick something in my price range that still sounded great! Only issue i had was how long the install took, but im sure they had other cars in front of me waiting to get work done before i had arrived with my vehicle. Other than that, i will definently be going back for more audio upgrades with my new pathfinder.
GREAT CUSTOMER SERVICE!!!I called on Wednesday to ask about getting a 2-way remote start and alarm install in my wifeβs vehicle and had the pleasure of speaking with Mike.Mike explained my options, mentioned the veterans discount and set me up for an appointment this Saturday @ 10am.I should up by 10am, Mike, and a new guy he was training, created me with a smile (were wearing masks but you get the idea), signed me in and had me in the way.They were so helpful with all my questions on future things and sold me a Kenwood stereo that was on a great sale.Iβve been to both this location and 1604 and have 0 complaints about this company.Thanks again, Mike, Iβll be back for sure!
Overpriced with few options. Recommend Brothers instead.
I recently went to Custom Sounds to get tint done on my new car. I ended up going with the ceramic film for the best heat rejection and it really does keep my car cool. Ask for Marco he helped me out and made it super simple to get to done. Highly recommended and will be coming back for my next vehicle.
Phone rings and rings...no one answers
The new location on 410 is clean, spacious (great for social distancing), and just plain nice. Quality products and quality workmanship, at a decent price. Great Llumar lifetime warranteed window tint looks good, and doesnt bubble. Great attention to the little details of installation. Knowledgeable staff.
The subwoofer in my car had recently went out and I went to Custom Sounds to purchase a new one. They have a really nice sound room so you can hear the speaker before purchasing. Marco helped me out and gave me a great price on a brand new subwoofer. I will definitely be coming back for all my car audio needs.
Custumer service was top key and they acheived it great service explanined everything from the radio to the alarm
I found out Custom Sounds is a dealer for the Escort radars and went to go check them out. Nice and clean store with a great selection of Escort radars. Marco hooked me up with the sale price so I didnt spend a fortune neither. They hardwired my radar into my car so I dont have that ugly wire hanging! Thanks Custom Sounds!
Screaming deal and excellent Customer Service both pre and especially post sale!! Way above and beyond. You got me going gain with little effort on my part. Thank you Mike and Diana, thank you!
Had a great experience here! They were able to do my tint and hook up my system all in the same day. Nick was very knowledgeable and had some great recommendations ! He even stayed after hours to make sure the job got done. Thank you sir!! Thank you Custom sound and to the great technicians !!!
I went to custom sounds to replace a busted door speaker in my car. They had a nice clean store and a good variety of speakers. Marco helped me out and worked with my busy schedule to get them installed. Thanks Custom Sounds!
Good quality but very expensive
I got a pair of coaxial speakers installed into my car. Custom sounds did a really good job on the installation (Jeremy) did a great job on the install and plus they give you a lifetime warranty! Marco hooked me up with good speakers without breaking the bank. ππΌ
Got speakers installed on my vehicle. Custom sounds made it a simple & easy. Marco was our salesman, very informative Ill definitely be coming back with my sons car too. Great job Marco
Amazing service and experience! Thanks to Nick for his expert knowledge of car audio. He definitely made my purchase and installation a memorable experience. Will be returning for all of my future car audio needs.
These guys are awesome. Tyler (Manager) did a great job, he stayed on top of both of my car radar detector installs. After having an issue with one of the parts on one vehicle I took it in to be replaced with no problems. I highly recommend Custom Sounds on Bandera. Keep up the great work!
Excellant customer service. Have used these guys for years. Wouldnt go anywhere else.
Too pricey. Their best interest in mind not the buyers.
I had a subwoofer in my car and thought it sounds nice. I went into Custom Sounds and found out what quality sounds like. Marco got me amazing prices on the JL audio subs and amp. I never knew I could get this quality sound out of my car. Great job Custom Sounds! Will definitely be back for my other vehicles !
Polite great to work with. Fair prices too! Thanks for fixing my speakers!
Heres the good: the price is lower than that of other comparable tint shops that dont operate out of a shack on the side of the road. Now, Ive been to two different customs sounds and tint shops, for a total of 3 visits, in an effort to have them get my tints right. The initial installation was fine, but there were multiple artifacts lodged under the tint. Going back the second time, they fixed some of the windows but not all. Went back a third time just now, and they fixed the rear window finally. They leave smudges and dirt on my seats, and the job took 3 hours instead of the quoted 2 hours. Im glad they took the time to get it right, but thats such a long wait to have to do 3 times, and if anything goes wrong with the tints this time, I dont think I have it in me to go back to get it fixed. The waiting room is also garbage in this location. The North location is better for waiting rooms, but I cant recommend any location based on the issues Ive had with these tints. Just do the job right and make your customers feel valued. I actually felt like I was bothering them more than anything. The guy behind the counter, Joe, said I would have to take it to the same store as before to get it fixed, which is completely contrary to the warranty terms for this tint. Whatever, Im done. I suggest trying a different store or standing over them as they install the tint and check for artifacts under the film before you leave.
Went in to have one of my car windows re-tinted, and could not be happier. I felt welcome from the moment I walked in the door and thanks to Dan, the sales representative I dealt with, I was taken care of and out of there in a snap! The install crew did an awesome job on the tint, quick, clean and very nice. I will only go to this location from now on due to their professionalism and service!
They had what we wanted in stock and at a good price. They had all the parts and components I was looking for. I was able to get the help I wanted when needed and they have a pretty low mileage viper in the show room. Clean shop and friendly staff. I was able to get in and out without any hassle.
UNBELIEVABLE!!! I recently upgraded the stock speakers to Focal Flax, twin JL 10 subs and an Infinity amp in my 2017 Sonata Sport. I was also going to replace the head deck (it would have been upwards of a $1000+ with adapters for my camera and steering wheel controls). Thankfully, Travis suggested the Audison bit Ten instead. It was only $250 plus $227 for installation and programming, and the programming took an hour by itself. It also replaced the crossovers for the component Focal Flax. I added the Mesa sound dampening for the door speakers and the trunk kit for the subs cabinet. The sound quality is more amazing than I ever expected!!! My installation was last Saturday and the clarity, quality of high volume still makes the hairs stand up on my arms.... Along with all of my friends....
I went to go get my windows tinted at the Bandera location and it was very clean and tidy. Marco helped me out and made it simple to choose a good tint for my car at a good price!
To Daniel, the store manager at this location, and his team of technicians, thank you for guiding me through all the options and ultimately delivering on exceptional quality. For potential customers with families, I was able to achieve a complete and top quality new audio system throughout my expedition, to include a subwoofer, without any space being taken up. They were able to customize the side panel to fit in both speaker and amplifier and I still have all my storage. They also wrapped the side windows with limo tint for my kids to have a cooler rider but did the rear window in 30% so my wife and I could see out of the rear view mirror very clearly. Thank you all so much; we love it!
My experience here was great. Dan and Brad hooked me up with a great price and great product. All their installations was covered with LIFETIME WARRANTY because of their workmanship. I highly recommend going here if you want your vehicle to be perfect.
I got my car stereo installed here a couple weeks ago. I was pleased with the service I received from the manager and the installers. The guys were knowledgeable and gave me honest recommendations on equipment. I have been to places that try to push you into low quality, high cost equipment, but not here. Good guys, Ill definitely be returning.
I came to this location looking to add a sub to my existing setup . Dan Z. took the time to show me all the different options I had and priced them out even near their closing time . He was really patient and the pricing on the parts was cheaper than online retailers . The install was also very clean, the wiring in my trunk was tucked away nicely . Also, they knocked out the installation very quickly. Check this place out !
This custom sounds is the best in town the employees welcome me with respect. The best prices in town and you get what you pay for. If you have any question talk to Daniel or to any sales person they will give you the best price they can offer
Daniel the Sales Manager was very respectful and provided great pricing information. LeRoy was also very knowledgeable in sound systems and both made me feel right at home. The people here will treat you with respect and educate on items without hesitation. Ive been too many sound systems and alarm companies that treat customers like idiots. But not here, this place is great and I will definitely return. Awesome job guys. BTW, I love my 15 inch sub!
Guys do awesome professional work here. Sales staff is knowledgeable and helpful. I have brought every vehicle I have to them and would certainly recommend them
My college daughter and I went to Custom Sounds & Tint on Bandera Rd. Manager Daniel Zertuche and his techs were amazing. They installed a new stereo system and new speakers. Their customer service is top notch, no pushy sales and great quality work for your money. I highly recommend Custom Sounds-Bandera Rd. Im a happy customer.
Marcus was very helpful with picking out my new speakers
Nice clean showroom. Dont know much about their work. They seemed eager to help me find something for my Acura. Unfortunately they couldnt find what I was looking for.
Great work
My go-to shop, like doing business with the Bandera crew. Bunch of hard working dudes. Landed here after getting some work done at another location that was botched to kingdom hell. Daniel made things right; went above and beyond on several occasions. Kept in contact, followed through with plans and cut me some slack on retail. While Jeremy and Coleten got me squared-away with some proper Custom work.
Took my new car in for a window tint, Dan & Colton were very helpful and were able to take care of my car right away.Love the way my new car looks thanks to these guys. Great job!
I just finished properly pairing my IPhone 6 with the help of Custom Sounds employee, Nick, at Bandera & 410. He did a great job as he was very patient and very clear in his exemplary customer service. I will recommend Custom Sounds at Bandera to everyone who is willing to listen because of Nick. Si Se Puede!
My husband and I have been going there since the 70s and they are still the best.
These guys are nice and very helpful. They stayed late to make everything look great and they truly did a great job. It sounds great. My license plate was rattling and I asked for any ideas and Wes promptly began cutting some soundproofing and putting it onto my license plate; it sounds great now. I feel like Im friends with these guys and they care about their work. Thankyou Wes and Javi.
Brad set me up with a great system for my 2013 Ford Edge. The system sounds great. I love my new System..Thanks Brad
Theyβre just awesome !!! Hell of good prices and they know what they do ....!!!! Jeremy is the guys installing sound system and great customer service ask for Marco
Initial treatment was great. I have had no issues with any of their customer service reps. I had my tint installed back on the 19th of June. After over a month of allowing the tint to cure there were still bubbles present on all of my windshields. I took the vehicle back to ask them for their opinion and they expressed an apology and asked me to leave the vehicle to get it corrected. At the time I couldnt leave the vehicle but I scheduled it to get corrected on the 3rd of August. After I was contacted that the vehicle was ready I arrived an the installer handed me the key and told me that he replaced the tint on all 4 windshields. We shook hands and I was on my way. As I sat in the driver seat I looked over to the passanger side and I saw a stain that was present on the windshield prior to dropping off my vehicle. The presence of that stain proved to me that the tint on that windshield was not touched. Then I started looking closer at the tint that was replaced and an excessive amount of defects were identified. I am awaiting contact from the store rep to resolve or issue a refund. I will review their process of resolving issues then.
Bradley LaBrutta was patient and extremely helpful in directing me to the radio I needed. Very happy with the radio, new speakers, installation and excellent customer service! Will be back to amp-up my unit soon! Thanks Brad!
This place was great Leroy was awesome nows his his stuff, he took the time to hook me up with an awesome system, he listened to what I wanted and made it happen. He did it with money still left in my budget, made me feel comfortable. The guys in the back man wow they blew my mind away, talk about custom made they did it PERFECTLY, not only my system but the tint damn perfect. Great jobs keep doing what yall do d definitely happy customer here will be returning. The manager was awemose thank you Leroy and all the staff at Custom Sounds.
Daniel, the sales manager, is very knowledgeable. Great guy, and I respect his advice. But I also know this is a business. I paid $1,000 for an amp and a 10 sub installed. Seemed okay, since Ive never done this before. My gripe is twofold: It was not correctly installed the first time OR the second time the technician took a look and fixed it and also, I was not told about a bass knob, which apparently is almost necessary for decent sounding bass. Had to go to a different location to get it fixed.
This is the best Custom Sounds and Tint location in San Antonio (on Bandera). They are good at everything they do.
Ex GF ruined my NEX4200 pioneer and I thought I had to purchase a new one but after talking to the staff at the Bandera location I was told that because of my extended warranty plan I had, I was able to send it off to the Pioneer repair shop for a couple hundred dollars. That saved me $800!!! Thank you Daniel and the awesome tech that installed it asap! Come to this location it wont disappoint!
These guys do awesome work, great prices, i would definitely recommend this place to my friends. Bradlee Labrutta priced match A1 car stereo and I received an even better installation. Great customer service! I drove from out of town and they took care of me on the spot.
Bradlee LaBrutta (I had to check the spelling, too) was fantastic. He helped me choose the right stuff to get great sounds but meet my budget, too. The installation is phenomenal, it looks factory. It was even finished earlier than promised. I could not be happier! (Amp, speakers, and sub + install). 5 stars all the way.
Great service. Communicated throughout the process on the best options for my specific vehicle. Super knowledge on all things sound. Went from weak to sweet sound.Thank you Bradlee LaBrutta! We will be back.
Best service in San Antonio. I put that on G
Avoid at all cost!!! The most unprofessional group of employees I have ever dealt with. Left my car at 11:30am on Sunday for window tinting, was informed that it was going to be ready by 6:00pm, employee called at 6:30pm to tell me car was going to be ready between 9-9:30pm. Did not receive a call so I decided to drive to location around 9:30pm, store was closed, but the technician that was working on my car was on the premises, I asked him if the car was ready and he informed me that he took a break and car was not going to be ready until the next morning and no one was at the store anyways. I could not believe that no one notified me my vehicle was not going to be ready until the next day, affecting my ability to go to work the next day. My wife picked up my car the next day and no one apologized for the inconvenience or for the lack of communication (lies) we went through.If any manager of this business is reading this, you should be ashamed of how your employees are treating the customers.
Took my truck in to install two JL 10 subs spoke with Dan Z he was more than helpful and very friendly he explained everything in great detail gave me the best deal possible I highly recommend him and this location
Bradlee LaBrutta at Custom Sounds is awesome. I had a little trouble with an out of warranty deck & he is absolutely treating me like a valued customer in helping get me going again. He didnt owe it to me, but he sees the value in honoring customers. Appreciate Custom Sounds Bandera in San Antonio.
A1 service. The manager there Tyler very professional and helpful.
Best service, prices and employees. Brad is on top of his game. Highly recommend these guys.
If you call and Anthony answers, ask to speak to someone else. He lied to me about prices just to get me into the store. When I arrived the prices completly changed. The price he gave me for window tint was for some tint he eventually told me they dont have in stock. Ive tinted other vehicles here and have never been lied to like he lied. The other times the guys were honest and I purchased from them. This time I had to walk out, i am not purchaseing a product from a place that employs lying spokespeople.
This place is awesome! I have used them twice now for tinting my cars. The quality of work is always exceptional. I like that they will take the time to explain to you the differences between products. And they dont try to over sell you product. Shout out to Hassie for making this an awesome experice! Cant recommend them enough.
They are unable to keep up with competition. Cannot install Xcalibur AL-2075-DB-L. I called before to have an Eonon installed and they said they couldnt do it. I installed that myself. It was so easy that a 5th grader could do it. They didnt earn my business.
Brad labrutta and his team took excellent care of me and showed me what true performance audio is...i will continue to visit and get my audio fix here
Excellent service and Bradlee LaBrutta was very knowledgeable about products. I felt very comfortable with his advice and am very happy with the product I purchased.
Awesome, professional service no bs just sounds
Bradley LaBrutta is your guy if you are looking for someone who knows exactly how to help you on your budget. Definitely recommend.
One of the quickest acting stores when I come in for an appointment on my car
Bradlee labrutta helped me out and had great customer service and my vehicle was in and out fast!! highly recommend this location!!
Awesome !!..Quality of merchandise, friendly staff, great prices
Because I paid for a system and is not working properly, I when back they change the device and still doing the same, and they said I have to pay more to make it to work, they charge good but the parts are cheap, I dont recommend, I still waiting for them to call me to resolve this issue
I had just bought a 2014.5 Camry and I wanted to get a little extra bass out of a stock deck, so I decided to goto custom sounds for the first time. I called trey ahead of time and he was very informative. I ended up showing up to there show room where trey showed me the difference between ported and sealed boxes. Then I showed him what kind of amp I had wired up myself, he then showed me all that was available to work with my amp. I ended up getting two 12 rockford fosgate subs and box. The price was unbeatable $99!!!! And Im more than satisfied with the sound! I did not want anything to loud or to quiet so there are perfect. Thanks trey!
These guys are the best in town, they did an awsome job on my raptor bradlee labrutta help me pick all my audio focal,jl audio his tech did an beautiful job on my custom box,he tuned it perfect, and my new viper alarm love it guys one super happy customer five stars in my book..
What the what!!! Can I say. Ive been dealing with Custom Sounds since 09 and never wrote a review. I ran into Bradlee LaBrutta at the Bandera Rd store and low and behold I found out he was the guy that set up my equipment back when. I didnt know this but he is the reason I came back again. My recent experience with him was off the chart. Bradlee took the time to explain how each component works in harmony with the others to create the ultimate sound you are searching for. Patience, Courtesy, Knowledge is what sets him and his crew apart. When you are ready to be blown away, go check out Bradlee LaBrutta at Custom Sounds on Bandera Rd. Store24.
Awesome store and employees...gave me a great deal on my install
Quality products and service with very high pricez
Called them looking for an old cardboard box to send my sub back to ebay after my amp fried everything. He lold and sed they dont sell them so no.... we throw them away at the end of the day
Top π shelf folks, excellent service!
I told Bradlee exactly what I wanted, he hooked me up with a solid deal. No hype, no horse####. If you need sound in your ride, do yourself a favor and just go to Custom Sounds.
Very good customer service Hassie and Trey are excellent at their job and know what they are doing and have great know all of everything in the store i highly recommend this store and these 2 sales associates
Great customer service! with bradlee labrutta!
Marc Robles was very knowledgeable and helpful. Great price.
Great service friendly staff
Went there to get wiring done. Professional and friendly. Will be my place for all my sound answers
Great prices great work
Would not suggest these guys I have been trying to get my truck in for months now to have my speaker fixed that is covered under warranty and they just cant make time for it unless its at 10 in the morning and you have to be there right away people have lives and have to work.
Tell you one price on the phone and another at the store. Gave vehicle info.
Made a call for some question and didnβt explain how anything and then said β I have to answer another call.β And hung up.