Super understaffed but they were trying to hard to make it work. The cute balloon is from there but I had to wait for air to be filled.

Recent employee, I quit due to how management ran things, left my name tag and a note stating such things. The owner should really set up something to better the morale and lift up the attitudes of those he employs. Maybe then, people wouldnt quit. Its about treating others fairly that get them to respect you, sir.

Went to buy balloons and decorations for our daughters birthday. The lady at checkout was a great help in ensuring I knew how long some of my balloon selections would stay inflated. This was extremely helpful as the celebration was going to be the next day. She helped me find an alternative and the party was a success! Thank you for your thorough service!

The employees are amazing especially the guy training while helping customers hey new guy great job. The manager needs to be fired definitely not the example you wanna set for any future employees.

What a great selection and amazing customer service. I usually go to the one by my house but this one is so much bigger and had absolutely everything I needed to complete my party. Definitely will be coming back for future events!

Usually always have what I need for partys!

Trying to look for specific Halloween costume pieces. Sales person wasnt able to tell me if they had it, but it didnt stop her from stopping me five times in two different aisles to ask me if she could help me find something.

Great prices. Low on inventory but signs have been posted to explain why.

Covid-19 standards in place Clean well stocked store fast friendly customer service

Had a nice little party inside. Lots of Karens came through peacefully. Never seen em that close. Very neat. Definitely not a big enough establishment to be calling themselves a city however.

I went to shop for balloons & streamers for a birthday party and even though it was Mothers day weekend, they still had plenty of inventory on the shelf. Staff were helpful & friendly. Placed my order with next day pickup without a hitch!!

I really enjoyed the atmosphere and the attendance of the crew at this party city..willing to help out and very friendly

I dont have very many items on shelves and the ones they did were in the wrong place is not too sure what was going on

Must all the stores arround San Antonio Tx are half empty and missing a lot of items

Witnessed an interaction between an employee (manager?) And customer. Despite the customer being unreasonable and yelling at the employee, the employee kept her cool and remained professional. The customer was unruly, making unreasonable demands, changing her story, and yelling at the employee even after the customer was transitioned to another employee to process a special transaction. The employees who helped me were all kind, friendly, and while there was a bit of a wait, there were plenty of signs explaining that the store was understaffed and working to correct the issue, as most places are here after the struggles of the pandemic.Please be kind to people in service. Many places are running understaffed right now.

Rude employees. Give out wrong information. I tried to return extra graduation items and was told they couldnt accept them because graduation items are final sales. I called the Party City customer service number and was advised that wasnt the case and they even emailed me a return request invoice to return the items I need to return in-store. Store is also poorly stocked and organized.

Not their fault, but we had to wait soo long to checkout because there were only two people working in the store.

They were getting set up for halloween when we went in july but its an ok place and they have alot of party stuff just not what we were looking for

Great Customer ServiceThe store is out of some items because of Covid and because this seems to be a popular location.

Found just what we needed for our baby shower.

Today (03/05/21) at around 4pm, the female employee who answered my phone call hung up on me. I called her again to pay for some balloons over the phone. She was rude and shortly told me if I wanted balloons, it would be 2 hours before I get them. I asked if I went in person it made a difference and she hesitated, then told me 30 minutes just to pay. Very poor customer service from this lady. Glad we have other stores in town.

The employees here are rude....They all act like theyre being inconvenienced, from the balloon area to the cashiers to the people working the floor. The place is unorganized and shelves are not fully stocked. This place needs better leadership.

Really good selection of anything Ive ever needed for a party!

Party City on 281& Bitters didnt have one thing I needed for a One year old birthday party. Very disappointed.

Shipping for my granddaughter birthday party coming up..

Cashier was rude and seemed like I was interrupting her life. Will go to HEB next time I need balloons for a party.

Found what I wanted.

My mask apparently wasnt up to code even though it looks like everyone elses except I just broke the string getting out of my car so it was held up on by one side and i was holding the other side up with my hand but it was covering my mouth and nose. They should have a sign that says you must be wearing an N95 mask because thats the only one acceptable there apparently. Ill be sure to keep tons of masks in my car😷😷😷😷😷😷

Zero stars since the staff had no ideal what the laws are about mask wearing. Im outraged that after explaining my health conditions they still said I could not shop there. I am protected by HIPAA law or is this no longer a free country..

Very helpful and friendly staff

Went there looking for retirement party supplies and well not much to see! But looks like they have many ideas for birthday partys.

The shelves have been very bare the last few times Ive been in. I would have spent much more money had there been more things to buy. I couldnt even get matching forks to go with the table clothes I bought. 😔

Fabulous store, fabulous management.

I spent $75 on 20 balloons. They werent grouped as I instructed. They were in 3 bags and were a tangled mess. Latex were deflated in less than 24 hours. Customer service is the worst. No compensation when I asked and was offered a very weak apology. Never again. Deserve zero stars.

Nothing on the shelves so empty

Empty. No stock of anything. Service was friendly. Unless you need balloons there isnt much

A bit pricey. But it was a good variety and nice set-up. Friendly staff

Bought a costume price was 4 dollars more than posted online. I showed that cashier that online it has it for 19.99 and she told the manager. The manager looked into it and gave me the price online. Super nice and friendly.

Picked up these balloons yesterday at 3pm, today at 8am they are all on the floor. No helium left at all. Paid $45 for a set that didn’t even less 24 hours:(

Terrible customer service and very rude employees. Will not go back to this location.

Terrible cashier service, a cashier named Ramona or something like that with a despotic attitude I understand that she is old or so it seems but you should not treat people badly if you do not like your job that you find another where you can have a better attitude.

I had a poor experience with a Party City location in San Antonio, Texas. The one located on 13419 San Pedro Ave. I ordered online a bouquet of 20 balloons at 1:32 pm for curbside pickup at 4:00 pm for my brothers birthday. I received an email at 2:38 pm indicating my order was ready for pickup. When I arrived at 3:58 pm I called and gave the person my name. Five minutes went by and nothing. I entered the store and spoke with a clerk at the counter. She went to go look for the balloons and couldnt find any. She opened a drawer near me and the packet of balloons were in the drawer with my name and order details. The balloons were inflatted but poorly in addition to the fact that I didnt receive my order until 4:30 p.m. Walking to my car two balloons popped. I am definitley going to have to look for another location with better service or find a local business I can support. For $35.33 I would have expected better customer service and a quality product.

I placed a balloon order, she was patient & paid attention to detail ❤️

I shaved and got all dressed up in the hopes that I would arrive to a major party. Everyone was just walking around like extras in a Walking Dead episode.

My son and I spend more than 25 minutes in line just to be told that none of the balloons for Trolls that were on display were available to purchase. And not even an apology. They need to put something on the balloons in display stating no longer available so that people don’t wait more than 25 minutes in line for nothing. Bad service

Very good service

I gave this store one star. Cashier had major attitude from the moment we walked in til the moment that we got stuck having to be checked out by her, her attitude was so bad that during the transaction she disappeared and never came back, instead a employee in training took over and was sweet and her name was Josephine I believe i might be wrong but blonde hair dark at the base. She finalized the transaction and took our balloons to the side where they would be inflated. Well no one there acknowledged our presence instead one of the girls there inflating balloons was just was with attitude and rolling her eyes and starring at us and not once did she say How can I help u or have u been helped. There was a guy there also who asked everyone else if they had been helped and all but never acknowledged us. With the exception of the new girl Josephine or I forgot her name, skinny girl like I said blonde dark at the base hair. Really sweet and profession and someone I would want working for me, with the exception of her the customer service from everyone else was horrible will never go back there again!

Always my favorite place to shop for cat and the hat days for the kiddos at school

It best place get all your party supplies

I truly thought Id find a wig for Halloween there. Turns out, they only had like 2 male wigs and the rest were all for the ladies (or long hair rocker wigs).They used to be a great Halloween spot, but whomever is doing the ordering now fell off, it seems. Still a great makeup/FX selection, Ill grant them, but I wasnt in for that this year.

Staff was very friendly and supportive

Great place. Lots to choose from especially if youre planning a party.

We came to this location for curbside pick-up & we received the best customer service ever! Thank you Mario for getting our order together and making us laugh! I hope you, your family & staff are safe during these crazy times!-C.Resendiz & Family

Not very well stocked

A little disappointing....every thing we were looking for...they were out of stock

Lots of empty shelf spaces

Oh my god the balloon guy is sooooooo slow. Just lurking around taking his sweet time doing things. No urgency.

Needed party supplies and found everything I needed

I love the changes to this store. It seems more open and friendly. I am able to walk down the aisles and not feel so crowded. I love that everything is organized from Halloween items and all the way to bridal. I can easily find the things that I need either by color or by theme. The staff is friendly and helpful. They always greet people when they walk in and it’s not just one person saying hello. I always go to this party city for my party needs and they also have a website so I can make sure my store has items in stock or I will call them.

It was nice and open. They did have halloween costumes out already. Lines to the register were small.

The wait for ONE balloon was outrageously long [hours], but i offer grace in these pandemic times. the staff was mostly as helpful as they could be given the circumstances.

The staff was informative and helpful and the store is very clean. I even saw a local celebrity on my last visit. A good place to go for any event.

Bad experience got there to get Birthday balloon for my 8 year nephews party was told 45 to 1 hour wait and found out could order early but when I tried was told no by several employees. Than the Mgr. told me I should have order week early. Very upset cause no one else had Avengers one disappointed little boy never will get any thing from your store again.If I could I would have return everthing from your store and my sister spend at least $150. in party supplies for her grandson well next month we have a birthday and will go somewhere else and I will be returning what she got for her 7 year old party in march. Very disappointed in you store. 1 upset customer on the day of my nephews party.

Good selection of birthday party supplies and balloons. Wait time can be a bit long as there are fewer clerks to check out but the selection offered in one place makes it easier shopping wise for certain party supplies.

Very very bad service never been to this party city but the one time I go let me tell you not busy at all waited for almost 1 whole a$$ hr to receive the balloonsWith the worse attitude

Elaine (or whatever the old days name is) is rude af!! My encounter with her was bad!!

Everything is overpriced. But if youre in a hurry and just needing to throw a party you would find stuff here. I want really impressed. I left without buying anything. The store was super hot and all the staff was all standing together toward the back aisle dancing and talking very loudly. I felt it was very inappropriate.

The best ever! I went in for a devil pitchfork and found the last one. Thank you so much Party City in San Antonio

Huge line, only 1.5 cashiers, water dripping into dirty buckets with dirty paper towels

When I went it wasnt very busy. The employees were very attentive. I was only there about 30 minutes and was asked 3 times if I needed help with anything.

I am greeted everytime I walk in and am always asked if I need help within 5 minutes of entering. The balloon area is very organized and efficient! I have never had a problem with unspecified questions nor return policies,I highly recommend this store for any party needs

Great crew working at this store! I can’t sing their praises enough. They helped me put together balloon arrangements for a party. One of the employees also saw me struggling with decorations and ran to help me and grabbed me a basket. On the day I went to pick up my balloon order I had forgotten my receipt, but they recognized me and gave me a pass. I was so relieved.

They had everything that I needed that I need it for my sons birthday fort Hays movie night themed birthday party I was very impressed with management and employees who helped me out tremendously for the things that I wanted

Worse party business I have ever wasted my money with!Daughters birthday party is tomorrow, we live out of town, went there earlier this week to see what they had theme wise, found some interesting things, came back today with balloons bought from another store, they aired them up and every single one had a hole, they refused to give us a refund and the lady behind the balloon counter was beyond rude about it!Never again will we waste our money here!!!!

I went shopping for a Halloween costume today and Im giving them some leniency due to it being so close to Halloween. I understand that it gets stressful. But the costume I went to purchase was damaged in multiple places. When I spoke to associates about a discount on damaged product, they directed me towards the supervisor on duty who refused emphatically that he could not do anything and would not speak to management about what could be done for the situation. Ended up tracking down manager myself, to which she did not allow me to finish speaking, she just quickly wrote 10% off on a slip of paper and dismissed me rather hastily. Very disappointed in the lack of quality customer service that was displayed by the company.

Great place to go, they have everything you need to make your party a success.

I found everything zi needed for my costume here at this store. They have all the accessories sorted by costume type down the aisles. It was very easy searching for what I needed. The employees were very nice and asked if I needed assistance. I will be returning to this location for all my halloween needs!!

They are not blowing up balloons due to helium shortage. None of the Party City stores are blowing up balloons in the area. I asked when would they be and was told possibly at the end of month but that is not guaranteed. Oh....but i can still buy a huge balloon. They should at least have a sign out stating that

The General manager Victoria was an awful representation for the Store location. She was very rude and loud to my kids for asking simple questions about a particular item is located. Started harassing them. Calling cooperate to make a complain so no one has to deal with her in the future. I love party city but she made it an awful experience for my kids and I. Will not be returning or bringing my business here.

I was telling the cashier as i was putting my things on the counter, I wanted to price check a costume before i made my purchase and instead of listening to what I (The Customer) was asking her to do she rung everything up and gave me a total instead of just getting the price check. I inquired, she seemed more worried about getting a break then trying to communicate with me (The Customer ). The attitude provided to me made me feel like it it didnt matter if I purchased anything or not. The employee had more of a conversation with her fellow employees then I myself. I dont even know if the employees are suppose to provide return policies or and any other information being it was Halloween to give to customers but I didnt get anything. I hope she was able to get her break, and what I really hope is that her attitude changed toward any other customer that came through to her register (3). Everyone on the floor working had warmth greetings A++ to the guys that approached me to see if I needed help. I wish I had names didnt catch them at the time didnt need to until I went to checkout.

I have to rave on the balloon department of this Party City. I went in Friday to place an order for my son’s birthday party, I needed a number 8 in black they looked high and low and found the last one. They didn’t give up looking! They were friendly and took care of me. The young lady who helped me when I picked them up was amazing (wish I would have gotten her name, shame on me!) she was fabulous! She offered to put them in a bag for me which I’ve never been asked in my previous orders! Then she she offered to cut off some of the length of the string which again has never been offered to me! Thanks for making my pickup easy and asking those simple questions!

Terrible place to work! Always talk down on their employees AND COSTUMERS. Not understanding with your personal life, when applying for part time they make you work full time hours with no benefits! “only managers get benefits” I recommend people NOT to come to this location!

Their customer service was excellent and everyone was friendly. Found everything I needed for my Super Bowl party. Prices were decent and they have such a wide selection of goodies!

My boyfriend and I are planning an event and party city had everything we needed. We even got to save 40 bucks from 161.00 with coupons found for party city on their website. You can only use one coupon per transaction so choose wisely.

I shopped there on a tight deadline ; one hour to gather things and beat traffic to pick up my toddler from school . I was greeted as soon as I came in. I was asked by three persons if I needed any help and then the cashier was super helpful in trying to locate something they didnt end up having. It is surprising to be out of beach balls before Memorial weekend so that should have been better stocked for the pool party and big holiday. Since its not their fault ; Im still sticking with the high rating. Clean bathroom, organized store, lots of great items in their inventory overall. I did find other things not on my list but that made me really happy to buy and not rely on Oriental trading who takes too long to ship any last minute item with their really high shipping prices. Anyway, Im thankful to be able to go into a store versus rely only on online sales.

No price tags on alot of things but other than that an overall good experience

San Pedro Square easy to get to just off East Bitters and 281. We went to Party City and bought some things for my grandsons birthday party. Getting out of this area takes some thinking if, you don’t want to get on to 281. Just go right from Party City and you will come to East Bitters.

Im a karaoke host found some cool things but the manager and clerk didnt even try to help me out with the large bill i had. They just shrugged their shoulders and told me that they couldnt help me. Looks like amazon wins again

Oh wow. This place is great. The staff are helpful and it was a great experience for me, first time shopping at Party City too! Ill be back!

Good customer service, got asked multiple times if I needed help, and everyone was friendly

Very organized store. No complaints from me at all. Not to mention the staff was very friendly!

If you are having a party, this is your best bet for a one stop shop but if you want to shop and get the best prices you should look around first, chances are somewhere else will have it cheaper by a little. Special occasions that call for colorspecific supplies may be best to buy here. Staff has a few really good workers who are friendly but a lot of part time workers who you can tell are just there for the paycheck. Normally better service when there isnt a major holiday coming up. Plenty of parking. Staff knows about where to find their product but not all of them know about the products. Its not a bad location, just not consistent enough to get more stars.

Great selection! Good pricing, crazy busy during specific holidays. Go the day before and after holidays for amazing discounted items!

BEWARE, be prepared and specific when needing balloons. I tried going early to place my order. Staff who was in training tried to help but was told I could not. As I was trying to ask as to why. Vet Staff spoke over me yelling, welcome to party city! Hint taken he didnt want to deal with me so i walked out. Went back on the day of event. I ordered 3dz rainbow bouquets. While staff worked on balloons I ran to pick up cakes. Returned and all three bouquets were not balanced in colors. Staff was willing to please but I had to walk them through on separating in groups of three for each color on ea bouquet. Took way too long was late for party.

Been here twice this year. This time I got the help of an employee. Super helpful when I asked for their opinion on an item I was debating.

Great place to for party supplies and balloons. As well as things for the current holiday season.

Today I went in to return a couple of items and left my wallet behind on the cashiers counter. After 30 minutes I noticed my wallet missing. I called the store and to my surprise they had it. Once I arrived the wallet was brought out by a manger which I thanked. Arriving home I noticed three gift cards missing from the wallet. I’m totally bummed out that even though my wallet and credit cards were returned. Someone took it upon their self to steal after doing such a nice deed. I called the store and spoke with a manger who checked their surveillance cameras and of course nothing showed anyone removing items from the wallet. A person who steals knows cameras are around and won’t do it in plain site. It’s such a shame!

I think for future references all employees should mention return policy at checkout. If you open merchandise they will not let you return/ exchange. Thats bad for business if you ask me. As if this company doesnt rob us blind with cheap over priced costumes already. I wont come to party city anymore, not even for a balloon.

From my wife Amber -My mother and I went to this location on 6/16/15 and truly were impressed with how friendly and HELPFUL the staff was, especially Victoria! We were looking to make confetti balloons based off something online, and her willingness and excitement to share her experience and knowledge was truly appreciated! I highly recommend this location!

This party city was cleaned, oranized and ready for business. Staff was very helpful and overall will return in the future.