Sean installed our alarm and cameras. He was experienced and new exactly what to do when installing two outdoor cameras. Sean went above and beyond the call of duty educating us on the smart phone app for our home alarm. Bryan was our sales rep and he put together an excellent package outbidding all other competitors.Give True protection a try you won’t regret it.God bless Texas.

True Protection made everything really quick and easy. We had an alarm and security cameras installed, and everything has been incredibly smooth. I wanted to get away from DIY security and Nest/Ring cameras, and leave the management to an actual security company. No regrets! They handle any technical issues immediately, they have excellent customer service, and their website is very easy to use. Strongly recommend using them!

The True Protection team was professional from start to finish. From my initial inquiry call Ben answered all our questions, told me who would come by and complete the install and set all the proper expectations. Sean showed up on time, explained every detail and set up with patience and knowledge and honestly displayed every aspect of great customer service. A rare find these days! Highly, highly recommend!

Brad was amazing. He explained everything to me and walked me through it. He was very professional and was early. Great experience.

Sean was awesome! He came out and fixed our doorbell camera and even fixed a few things the previous person that came and installed didnt do properly. Very pleased and will continue to request Sean in the future!

Bras installed cameras today. Very informative and professional. I recommend True Protection to all that what quality professional work and cameras from your home.

I already had a Camera security system and hired True protection to install 6 cameras on 2,600 sqft 2 story home. Landon provided quote and set up the installation date, he had good customer service. Brad was the installer and he was amazing. Very cool guy, professional and a master at his craft. I can tell he was very experienced and he truly cared about my requirements. I would highly recommend Brad to anyone. True Protection was a great company to work with. Thanks yall!

Brad was amazing! He was on time and installed the security system. He answered all my questions and made me comfortable using the newly installed system. I would highly recommend True Protection

Brad is AWESOME!!!! This is my 4th alarm/camera system with Brad and his team in the last 20yrs. Brad is very knowledgeable and responsive to my calls and requests.If you need a real local 210 alarm company this is the one.

5-star service from beginning to end! Brad installed my system, was incredibly knowledgable and helped me understand everything step-by-step.

Great service by a knowledgeable technician who knew how to wire a security system.

Brad was amazing installing our system! He answered all of my questions and explained all the ins and out of the system so well. He was very professional in his service and knew right where to install the sensors, monitors, and camera. The system has been so user friendly and I feel so safe and secure in my home now. I would highly recommend True Protection and Brad to anyone needing a security system!

Dustin was so amazing with his wonderful demeanor and quality service. He went above and beyond...even reaching out to me to assist personally. He made the process smooth and even put my my mind at ease. I felt so comfortable and all of my concerns were addressed favorably. I highly recommend anyone to this business for home security and the great service of the technicians and customer representatives. It’s a win all around.

Our installation technician, Shawn, did an outstanding job. He met with me to walk the perimeter of my home to ensure the security camera installation would meet my needs. We discussed areas of camera coverage prior to installation. Shawn worked straight through the project. Upon completion he met with my son and I to demonstrate how the technology worked and to answer any questions or concerns. He was very professional and a great representative for his company.

Each and every person I have dealt with at True Protection has been wonderful! Chris was able to accommodate me by making an appointment around my schedule. Chris was professional and polite during our conversation. Dustin called me exactly at the time scheduled and displayed enthusiasm and the utmost respect during our interaction. Dustin was patient with me and answered all my questions. He was able to successfully address my concerns and went above and beyond to make sure I was satisfied! A true team player and definitely left me with a positive impression of TRUE Protection! I definitely made the right decision by having TRUE PROTECTION handle my home security needs. Thank you 😊

From initial security consultation through sale, installation, technical support, and follow-ups, this company has proven its excellence over the past three years. Ivan is a very knowledgeable tech and can troubleshoot any hardware issue. Dustin and Chris have talked me through some configuration issues (generally user error). Texas company that really cares about providing quality products and excellent service. Highly recommended.

Tech Sean from True Protection in San Antonio came out to my property to install equipment and was very honest. He made sure everything was operating properly before he left. He also did a hands on training of how to use the equipment in my home. I highly recommend this company and tech to install at any property.Thanks,Elijah Gary

I had a friend sign with true protection from ADT and she was raving of the service. I called and was absolutely pleased. Our installation was quick and thorough and Sean the installer was nice, courteous and detailed with teaching! The equipment I got is an absolute jump from my ADT equipment and options I had!!

I admit, I havent written many reviews at all but the assistance from Dustin was simply OUTSTANDING! He was extremely courteous, professional, and knowledgeable on handling my issue. I have never experienced better service ANYWHERE and I appreciate his positive attitude and eagerness to help us. He truly needs to be recognized for his awesome work!

Happy with the installation, app, and service, would recommend.

True Protection is an Awesome company, they have being servicing my camera need for Five years but they have been in business longer than that. Mr. Dustin helped me today. Their whole team will give you the total package. I hope you call them if you ever need a camera or alarm system for your business or home.

I was having issues with the pricing on Brinks equipment. Got approval to use another dealer. Found True Protection, LLC out of San Antonio and talked to Dustin. AMAZING!! He new all about the system I had, got me the panel I needed and smoke detector that would work with all the equipment I already had. This company had no obligation to help, I am in Des Moines, Iowa but they have been wonderful. I am having issues with Brinks wanting to install the equipment now even after I had approval and True Protection is making the call to Brinks. Either way if I have to return the product they have been the BEST CUSTOMER SERVICE anyone could ask for. THEY NEED TO RELOCATE TO IOWA!Thank you so very much,Dustin and Chris for helping with this issue!Linda VadelDes Moines Iowa

Thank you True Protection for the outstanding job done by Brad W with the installation of an outside camera system with DVR on 6/8/20 on our new home. Brad is a true professional who absolutely knows his profession as evidenced by his installation demeanor and attention to detail. True Protection is so lucky to have him as part of their professional team. He is definitely the Real Deal and somebody you want when it comes to the installation of a system like this for the surveillance and protection of your property. This is the second time with have reached out to True Protection for their services because of their trend-setting services and security equipment. We appreciate the great done with our new system and will continue to rely on True Protection when it comes to our security and surveillance requirements. Thanks again Brad W for a job well done and True Protection for allowing Brad to be part of your TEAM!

Sean was very professional. Thorough and answered any questions I had. He did a great job! Thank you! Would recommend!

Excellent service! John Jarvis was amazing to work with and was there for me every step of the way. Extremely honest and straight forward. I didnt feel pressured in anyway to sign up for the service and the prices were unbeatable compared to everywhere else. William was my technician and was very thorough and patient. He explained everything in extreme detail and was very professional. I couldnt have asked for a better experience and I am very satisfied. These guys are punctual, and very professional.Overall I had an excellent experience with True Protection and I highly recommend them to anyone looking for an alarm system or security cameras for their home or business!

I would highly recommend True Hone Protection to anyone seeking a home security system.The installer made the install process easy. It’s rare to see this kind of great customer experience these days.

Great quality, even better service. Their technician Brad W. is very knowledgeable and took care of everything better then expected. Thank you Brad and True Protection!

I recently switched Internet providers and lost the functionality to see my security cameras on my phone app. I called True Protection and spoke with Sean. What a great experience! He made the updates so easy. I followed his guidance and my cameras were up and running within a few minutes. Great Service!I highly recommend True Protection for your security needs!

Dustin was professional, patient with me and over all excellent with helping me resolve the issue. Outstanding Service!

Excellent service. Pleased with everything. Sales team to technicians have been great!!

True Protection helped me protect my home 24/7! The installation was quick and sufficient! I received all new equipment replacing the old. I didn’t have to pay no installation fees and my monthly payment is affordable! I highly recommend true protection and you will not be disappointed!

They were very professional and thorough and a pleasure to work with. They made sure they addressed all of our needs for my families protection along with our needs financially. They followed up with us always in a timely manner to ensure all of our questions were answered. I am pleased thus far with their level of customer service along with the functionality of the alarm system. I will gladly recommend them to anyone!

Brad is a awesome tech he helped us out with all our needs and did everything in a timely manner

I called them about a couple of issues and they got on the phone with me and corrected them in a timely manner. Great customer service and courteous

The True Protection team has been fabulous to work with. Sean Defelice is simply exceptional. It is rare to find his level of expertise along with a super customer-facing personality. He is so thorough, explains everything very well and is just a really nice guy. I highly recommend True Protection.

Our technician was really professional and did a great job. He thoroughly showed us how to set up and use all the different features. We previously had ADT for six years and are completely amazed with the technology offered by true protection. Wish we had found this sooner. We highly recommend.

I cant remember the amazing service techs name, but he helped me get everything set back up Friday oct 9 @ approx 1600 cst. It was all remotely and it was absolutely user error lol. He was great and even more so, he re walked me thru how to use my remote playback

What a great company. We’ve had an 8 camera system from True Protection for 4 months now with ZERO COMPLAINTS!The owner came out at exactly the appointment time and gave us a very fair price for the systemThe installation team was exactly on time. They were knowledgeable, polite and respectful of our property. They worked with me to get the best views and coverage from our cameras.We initially needed some minor adjustments and the came out promptly and addressed our concerns.I wish all of the vendors we’ve used at our residence would have been this competent and professional.Thank you,C. Metz

The technician was knowledgeable and friendly he took his time explaining everything to me. I am in love with the quality of the video from the camera. I also am very happy that the keypad did not have to be mounted on the wall.

Shout out to Brad, who installed our home security system. He did an awesome job: professional, kind, and patient as he walked me through the whole system. Thanks Brad!

I had a great experience working with True Protection; from the first contact to the install. They make sure you are getting the protection and sense of safety you need. If you have a problem, they are fast to respond. Installers Brad and Aaron feel like family. They are warm, personable (and funny) guys. I highly recommend True Protection for your security needs and peace of mind for you and your family.

True Protection is a top-notch security system company that truly values the needs of their customers and places customer service and customer satisfaction above all. Brian and Chris went above the call of duty to resolve my minor issues that occurred during the initial installation of my system, and even some minor programming issues that came up later. Brian made himself available at all times until he was sure that I was 100% satisfied and any issues I had were resolved. A true professional and extremely competent. With their competitive pricing and hands down best customer service I have experienced in over 20 years of using other security systems (ADT, Vivint, etc), I would recommend True Protection 10 out of 10 times to all my families and friends. A second to none top-notch company and service.

Very happy we went with True Protection! The service all around from when they did my home Inspection to them contacting me to continue services with their security system. Landon was great at getting me a great rate and letting me shop to make sure I made the right choice. Our tech was outstanding setting everything up and even explaining everything. Thank you and will recommend to family and friends

I have my alarm and cameras with this company and they are top notch. Ivan in particular goes above and beyond to make sure we are comfortable with everything. I would advise using this company due to the great customer service him and his company have provided.

Thank you, Landon and Ivan for making our security set up easy and painless. Landon did a great job of inspecting the home and being patient with us for all the questions. Ivan, thanks for working with Zack to make sure that things were just right and thank you for all the tips! We both appreciate the detail to service that we received from True Protection.

Great company and excellent customer service! Have used their services for over a year. Recently had to contact them about a small issue I was experiencing and they were very quick to resolve it.

They did a great job installing my security system and cameras! Want make sure you talk to Brett, one the sales reps. Very professional, understanding of what we were looking for in home security.The installation process went great too! Ivan came out and we talked about how I wanted everything to be install. Really good at his job and will get it done how you want it to be done. Overall, I highly recommend True Protection. Thanks guys!

If your looking for a new security system for your home, True Protection is the real deal! We are so glad we chose them for our needs, and Sean was not only very professional but did a fantastic job with the installation. They were recommended by a friend and came through with flying colors.

Totally UNPARALLELED customer service in the home security industry. “Brad” - who came to our home - is an extremely KNOWLEDGABLE, Senior Service Technician and truly a BLACKBELT in his field. You could not find a more kind, personable, and professional home security EXPERT. Brad spent QUALITY time to insure that our security system was installed to PERFECTION. Also, the Company Vice President himself called to follow up. I HIGHLY recommend this company to anyone looking for home security!!

We love this company! Called several companies to get quotes and True Protection was the only one who didnt answer the phone sounding like they were reading off a script. We were specific on what we wanted and Brett came out quickly and on our schedule with a Saturday visit. Pricing was fully explained to us and we had no unexpected surprises. We are so impressed with the quality of work done on our outside camera installation and time that was taken to explain everything in an efficient manner.

Great expedited service. Sean did a great job. Responsive, timely and great with communications and customer service. I am very happy with the system.

I highly recommend True Protection! Im very satisfied with the installation of our cameras. The whole process was easy, efficient and worth every penny. Their whole team is amazing and they have top of the line customer service. True Protection is the way to go, dont look anywhere else. Brett has been a joy to work with!!!

Dustin took so much time setting me up and was so helpful and responsive! Thank you!!

It is frustrating that you are never able to just call the office and reach someone without having to leave a message. I have called the office on numerous occasions at different times during the day and different days during the week...messages do get returned not always the same day. The recording system is great, its just unfortunate that retrieving a video is not as easy as it should be. Tired to pull video and couldnt. Scheduled conference call to retrieve video and the appointment was never scheduled by office. Spoke to technician and received instruction booklet... but instructions in book arent complete. Very Frustrated with the process.

Our home is in the Frio Canyon & as I called around to San Antonio companies for service, the distance seemed to be a challenge, or additional charge for most of them, but not Brett with True Protection. In our conversation, Brett was able to pinpoint exactly what we needed in our home for peace of mind and did not try and sell us equipment we did not need....and also took his time to explain his recommendations which is a critical component of service. Easy decision to go with True Protection and Brett was available to visit for additional questions along the way. Our Installation Tech Ivan was very knowledgeable and as always with tech, we hit a hurdle, but with his expertise, he diagnosed it, finished installing our system, walked me though it and its been working perfectly via our smart phones. These guys are pros and also understand old-school service, so we would highly recommend them for anyone looking for a security system for their home.

Equipment works great -- its been a week since the install and systems are still up and running.Initially, I had a complaint about the service -- one of the technicians was a few hours late, and missed a piece of equipment.The office manager scheduled another technician the same week to fix the issue. The second technician did a great job -- on time, resolved the issue, also a very friendly guy.In addition, I received a call from Matt about my complaint. He addressed my concerns, apologized for the inconvenience, and made it right.Its certainly refreshing to know True Protection values my business.Overall, Id recommend to friends.

Highly recommend True Protection if you are seeking better technology, reduced rates and increased customer service over your current provider. Brett answered all of our questions, provided referrals and great customer service from day one. Very pleased with the installation and monitoring support.

Great company! We did a lot of research when we started looking for a replacement home security company (we were unhappy with our previous monitoring company), and kept coming back to True Protection due to the reviews. Brett came out and was very knowledgeable and friendly, and not once did we feel like it was one of those high-pressure sales pitches. The pricing was very reasonable. The installation was seamless and the installer took his time with us and answered all of our questions. The company has since followed up with us on more than one occasion to make sure everything has been to our satisfaction, which it has been and more. Would definitely recommend them!

Very good experience. Brett was very patient with our many questions and installation went well. Good upgrade for my house and very easy to use once you get the hang of it. Highly recommend this company!

I contacted True Protection to check their services and price range. I was very pleased with the service I received from a guy named Brett Macallister therefore I decided to try it. The installation was super fast and they made sure everything was very well explained. I have to travel a lot for work and I finally feel secure leaving my home with security system I trust. Very Recommended!

Amazing customer service and affordable prices! Highly recommend.

I am very pleased with the service I received from True Protection. I live in Schertz, TX & this company has been so patient with my many Wi-Fi issues.Brad, the technician & was thorough & focused when accomplishing his job. I was also impressed with his willingness to educate & walk through each process...just so I understood.The phone rep. was also extremely pleasant & patient. She had such a warm/friendly personality.You definitely wont go wrong choosing this Security Company!

Woohoo! As good as it gets is an understatement about True Protection! This company shines above all others when it comes to its product lineup and customer service. I was in the market for a competitive CCTV System for our home and True Protection ended up being our go to company for purchase and installation. From the minute I made contact with Brett MacAllister, their regional sales manager, who sold me on the system requirements we needed for our home, to the day it was installed by a very knowledgeable, professional, and meticulous technician, Brad, True Protection came through with flying colors. What a great company that provided nothing but first class service from start to finish. Thanks Brett and Brad for making our decision to go with you guys a seamless and professional experience. We look forward to a long relationship with True Protection and whats more, endless peace of mind now that we have 24/7 CCTV coverage around our home!

Brett and John were very professional and responsive to the security needs of my business. They, along with installation tech, got my 18,000 sqft buildings security system up and running in a matter of days. I would definitely recommend using True Protection. Good people.

Sean got the job done quickly and gave an effective instructions on how to use the system. So far so good!

I have a security surveillance camera system with DVR that was installed by True Protection. I recently changed out my wireless router that supports this system and I started having problems with being able to remotely view my cameras from my smartphone while at home or away. I contacted True Protection and spoke to Rene who scheduled to have a Sean, one of their IT technicians contact me to address the issue. Sean promptly contacted me and reviewed the issue with me. He said that we would need to reconfigure the port and IP address information in the camera system in order for me to preview camera footage on my smartphone. He took remotely diagnosed and resolved the problem with no issues. The only issue that he was not able to resolve was in the advanced settings of my new router, there was an issue with port forwarding which needed to be open by my internet provider before we could be totally successful. I contacted my internet provider and addressed the problem. They informed that I would need an Static IP address in order to view cameras from my smartphone. They recently switched to a carrier grade NAT because of security issues. This was the reason a Static IP address is needed. In short, Sean, the technician representing True Protection did a fantastic job quickly diagnosing the issue, reconfiguring my camera system, and recommending I contact my internet provider to incorporate a Static IP address for the system. Sean throughout the process was professional, very knowledgeable about his business, and unbelievably courteous. I know True Protection must be very happy and proud Sean is on their TEAM! Thanks Sean for a job well done. I know that if I experience any issues with my system in the future I can count on you and True Protection for outstanding support!

We contacted True Protection for a security and camera estimate for our business. Brett, the local rep, was extremely helpful and informative. We never have a problem getting in contact with them when we need something. I highly reccomend True Protection.

They like to move appointments around without contacting the customer. I had to call and find this out after no one showed up for an hour. Heres their most sympathetic apology Some things got moved around this weekend

Horrible bait and switch! They told me I would be charged one amount and then Brinks charges another! They dont tell you about all the extra taxes and fees! Katrine customer service is horrible! rude! Most of the equipment they put in does not work! They charge 50.00 to come and look. Its only been 4 months!! Cant cancel with out paying for the 3 years contract! Run away!

Very helpful, installer was great. Our camera had some issues after a couple of months but was replaced without hassle.

Great people, top notch service and products. Very happy.

Install was easy and professional. This is a great company and trustworthy.

Landon was amazing through the whole process: he inspected 2 homes for us, set up our installation and service and followed up to answer all of our questions. Thank you Landon

Worked with me on my schedule. Very communicative and accommodating.

These folks good care of us. Highly recommend.

Learn to drive and not cut people off potentially causing an accident. Secure the way you drive.

Great company, first class service

Professional and Speedy

We installed the alarm in my house, very efficient the service we talked to them in the morning and in the afternoon they had already explained the services they have and the next day they installed the alarm. I loved that they spoke Spanish. thanks for your quick service