I had to wait about an hour or so but nobody was waiting on me. They did the job that they were paid for, it was good.

They will tell you that an appointment is not needed for an oil change service but it really is or your looking at a 4-6 hour wait. Which is amazing. I bought my truck here and hoped like other brands I have owned to service it here. However that is impossible with wait times like that how do they do anything. When I had a Chevy Cavender was hour or two wait. When I had my Toyota hour or two. Both with wait rooms beyond Northsides budget building. Its insane to think they will be my choice going forward for service, new car purchase and oil change. Lets note- I am on my second oil change cycle. Northside Ford change your oil change name it doesnt fit the service you provide.

Polite, professional service reps, clean waiting area, timely service. Great place for oil change

Great teamwork 👏. Just moved to Texas and needed a Texas Inspection for Uber/Lyft. Definitely go to try them out again in future. Thanks again.......

If your wanting quick service here its not going to happen. Minimum wait time is 2 hours for an oil change and any other service is longer. So bring a lunch if your going to sit or better yet have someone drop your off and wait at home.

Jonathan did a great job keeping me informed and was in and out under an hour

Everything was great. Jonathan very helpful. The only downside was the wait. But everyone was very nice

Stood in front of 3 employees for 5 minutes. Presence never acknowledged. I was the only one standing in front of the counters. I will be driving 3 hours to Houston to service my Ford at my original purchase location rather than give this place one red cent.

Quality and efficient service. They explain everything wrong, if applicable, with your vehicle. If you dont know much about cars they will talk to tou in ways you can understand. Top notch customer service......you cant ask for better. Will be a regular customer from now on.

I wanted to purchase a replacement for the door handle on the drivers side door on my Ford F250. They gave me an estimate of $800 to $900 dollars to do this. This is nothing but robbery for themselves. I went to another Ford dealership and had it all done for under 450. There are crooks working at Northside Ford and their management doesnt know it.

If I could give 0 stars I would. I don’t do reviews but I cannot believe the service I was given. Absolutely horrible, I’ve never had such bad service and customer service. The man that “helped” me named Mike didn’t answer his phone for over three weeks until I asked for his supervisor, then he suddenly got my calls. Even at that once I got my vehicle back, they missed a part and had to inconveniently schedule another appointment. Then once again no answers, left voice mail. And that day I showed up and he was in his office on his cell phone. But he couldn’t return my call? I went in to check on my car. That was apparently been ready. Ford lost my service completely. This is my 6th new vehicle and will be my last from this dealership. They need nicer and more professional employees. Not making their customers do their job and still have to deal with someone who didn’t even apologize.

Went in to get an oil change in their Quick Lane, without an appointment on a Saturday at 11 am. I brought a book, expecting a long wait. They had me out in under two hours, with the Works package, including rotating the tires and the full systems inspection. Clean, comfortable waiting area, courteous staff, and the price was favorable.2nd time Ive use them for minor issues, and they are making me a believer.

Getting service done at Northside ford is not pleasant nor terrible. getting you car serviced is simply a something you have to do and i trust Northside ford to get the job done right. They take care of me and the waiting time isn’t bad at all. A few hours and i’m good to go.

Been here more than 2 hours and I was the first in the door at opening. When my truck came out of service it was missing lug nuts...Seriously? You wont ever see me here again.

TERRIBLE SERVICE, I paid $5,300.00 for a transmission change, the day after they gave me my supposedly fixed vehicle, it stopped working in the middle of the road, so I paid a tow truck to take my vehicle so that they would fix the error, They gave me the vehicle supposedly fixed and for the third time I took it back because it was making a strange noise and all because they had not installed the transmission correctly! I stopped taking my vehicle to any auto shop because I want to make sure I have a good service, I preferred to take it to the Dealership where I originally bought my vehicle thinking that it is the best and most professional option, definitely any repair shop would have been better than Northside Ford!Adding that I have only been with my vehicle for 3 years and a transmission change had already been made, definitely POOR QUALITY VEHICLES!!!

Better than the last time but was promised a military discount but I didnt get 😕😆 thx bro

Big let down. Got up early Saturday morning to go in and get a transmission gasket set and fluid change (I was the first customer there), only to be told that they had no technician that could do the work, and to come back at a later date. I wound up going to the dealer and had to wait 3 1/2 hours. Lost a lot of my day because of that.

Have been going there for several years..oil changes n brakes minor service. Always busy though..

Prompted, clean and safe. .took excellent care of my 85 yr young mother. ..honest services! !

So far theyve done great and have honored all agreements with my warranty. I have one appt left so well see how that goes.

Adam in the service department was the best today...got my car in right away, offered to set up an Uber for me & made sure I had something to drink while I waited...thoroughly impressed & will definitely be back!!

Northside does take a good care of customers. Been going to their service for the past 6 years. Gary Conn is an amazing and attentive service advisor to meet your vehicles needs. Hes always calm and is good with communicating with me as to keep my updated on my vehicle. Rather than having to rent a car, which wasnt necessary for, they offered me a courtesy Lyft ride from Northside to my house. Then when my truck was ready to picked up, I didnt have a ride to Northside because my wife had to work, which is no big deal and Northside provided another courtesy Lyft ride to pick me up from my house to drop me off at Northside. Wow that was a great customer experience and was please with their service. They have always been consistent and you wont be disappointed!

Great service!

They took forever and Customer service was Terrible .

My wife and I had a horrible experience, we went in on Saturday, found an expedition that my wife fell in love with, settled on a price, signed paperwork and put $2,000.00 down, sounds like a good day right?Well on Monday they call my and say my monthly payments are going to be over $200.00 more than discussed, and there was nothing they could do for me. And we just can’t afford that.It’s outrageous that they would do business this way.Do not trust what they say.

Could have been just me, but their inspection and mine dont match up. Additionally, the hours quoted and jobs required are drastically different. Seems that they take much more of a think this might be broken... lets replace it. Quoted 30+ hrs for an actual 3 hr job. I have zero faith in this shop.

Always on top of their game for customer service, knowledgeable, and excellent ongoing communication if waiting for service to be completed.

Called to make an appointment for a part, already had the part number since I wasn’t in San Antonio and had to have a diagnostic done in a Ford close to Dallas to know what was wrong with the truck. Finally after been transfer 6 times and gave the person on the phone the part number he wanted to charge me $450 for the part and labor, when in reality the part cost $64.50 + $129.95 for labor.Don’t trust this service department, they are here to scam you out of your money.

Very slow. Rude. Dirty. I passed on free oil change on my new Ford & went to Jiffy Lube. So much better.

Good customer service experience was excellent. Best 👍 Ford dealership in TEXAS.

Super ripoff experts. Went in because there was an alarm going off in my Ranger. They charged me $900 for $80 part that takes twenty minutes to change out, and they didn’t reset the alarm that keeps going off.Super lame service, I drove back right after I picked up the cat because off the alarm still going off and they told me to come back the next week. The people that work in the service department have no respect for their customers time. I’ll not go back there.

The service advisor I delt with was extremely rude, and didnt offer me any help with what I needed so I took my business else what and got the help I needed

Great service every time I go.

Very Professional and very helpful...😀😀😎

Came in at 1600 and the wait was going to be 2 hours. They told me to come at 0700 in the morning and they would have me out within the hour. I did the very next morning at 0659 and came back at 0800 and my truck hadnt even moved. And they act of course like they dont really care that they had just said that the day before.

Love it here why go get an oil change else where when I get a coupon through my email and they check EVERYTHING, so essentially I get all done for same price plus free coffee, snack and amazing service, oh did I mention the complimentary car wash...

They are not as sharp as you would think.I drive up in a dodge with a request for a warranty product.They were absolutely clueless

How was it? Dunno yet. Im still here...

15 - 20 minutes just to check in, 2 1/2 hour wait, the another 20 minutes to check out, ridiculous theyre unorganized and need to revamp their service system..

Gary is great in service!

They changed the oil in our Ford Edge and rotated the tires. They also gave me a break by giving me the coupon price without the coupon.

They are good !

Very clean plus the staff was very professional, when in for a oil change

Good service

Completed job in quoted time

They no my car and cars name

Excellent!

Always on point!

Good

Ask for Gary Conn