The customer service representative yelled at me when I informed her that that was the incorrect basket. They are unorganized and I do not feel they are a reputable business. I am done with patronizing this establishment.

My biggest Once Upon a Child find to date. I love popping into resale shops to see what I can find. Some stuff is more worn than I prefer but I found plenty of gently used clothing here. The Under Armour brand is now $8.50, which to me is a little high since you can find clearance items at Academy or Ross/Marshall’s from $7.99-$14.99. The store was clean, well organized, and both staff members I encountered were friendly and helpful. I look forward to returning.

If I could give them zero stars I absolutely would! Dropped off my containers early around 10:30am and was told 3-4 hours max. Came back at 4pm after not hearing anything back yet and discovered that NONE of my containers had been sorted through and discovered that ones that been dropped off after mine were already completed. The associate then grabbed one of the four containers and began sorting it. 30 minutes later and supposedly all 4 containers had been sorted through. There’s no way out of all the excellent condition items they only purchased $30 worth….don’t waste your time. Go to the bandera location. Even though they are short staffed there they have more professionalism.

Very organized, employees are very polite. Theres a lot of varieties. Favorite kids store.

I recently visited this establishment in order to sell some of my children’s old clothes. I received a good deal for what they took and turned around and spent that on what I needed for their winter clothes. They have a great selection of quality clothes! I highly recommend this place to anyone with children!

Always a large selection of items - clothes for babies to littles. Baby gear. Toys. Books. Movies. Baby furniture. Some new items but mostly gently used. Yes some items look more worn but are generally priced accordingly. The location has ample parking (as this area also has a Dollar Tree and House of Air the parking can get packed). The specials are generally good with several specials run throughout the year as Clearance Special with 50% off. You can also purchase a reusable tote that offers a discount. You can sign up for texts and emails that also offer other discounts or savings throughout the year. The staff is friendly and they try to get people checked out quickly depending on how busy the store is. This is also a great place to take and sell gently used clothes/toys/shoes. You do need to bring the items in a particular size bin and there is generally a wait to get the items back but they do tend to be faster during the week when less people are brining in item. You wont get too much but they do try to be fair in the amount they offer (and I havent had too many other kids resale shops offer me much for my gently used toys or clothes). You can also choose to get store credit as opposed to cash for your items you bring in - which may be more bang for the buck. Happy with this location and Ive been shopping here on and off for a good 4+ years. As of late May 2020 there is a .ask request before entering at this time due to Covid19.

Great deals. I have 3 granddaughters and we found some of the cutest little dressesfor them

When we think of buying clothes for our kids, this is our go-to place first. Its great to find casual clothing at a fraction of the cost of department and other retail chain stores. Everything is color-coordinated, by size and type of item, so whatever you might be looking for is easy to find. The even have a section of dressy clothes, pajamas and swimsuits. Also have a nice selection of childrens boots - they look like theyre in great condition! I dont shop for shoes there, though they have them. All in all, plenty of great finds for your kids clothing needs.

I used to come here pretty frequently and get good deals. I’ve never searched for high end clothing because, frankly, I have 3 kids who grow like weeds and they’re in and out of clothes in a couple of months at best. But I could always find pants and shirts for them to mess around in for $1-3. I went back a months or so ago and I couldn’t find a decent deal at all. I was looking for pretty much anything for my youngest and plain stretch pants were $6, jeans $12-15, long sleeve t-shirts were around $10. I could go to Target or Walmart and get brand new play clothes for far less. Mind you - none of the brands were Target or Walmart, so maybe that’s the problem, but I was less than impressed for what I would shop there for. I probably won’t be back.

Took in some boys clothing some practically brand new and some not worn at all. Shoes in impeccable condition. What they were offering was super low. I honestly think each employee prices different. Very unhappy with them.

To be an ecologist, this is my favorite place to shop! I like so much the fact that they organize by color! Just perfect! This cowgirls outfit fromOnce upon a Child ❤️

Love this place always find what I need.

The workers in there are not customer oriented at all! The first lady I encountered looked me straight in my eyes and didn’t even speak. She just put her head back down and continued what she was doing. I will never come back.

The best once upon a child I have ever visited. Even tho I love 30 minutes away, this will be my new shopping and selling place from now on!!! Jessica and the other cashier where amazing! And I got way more for my items than I expected!

Lots of cute children sizes. Clothing is sorted by size and arranged by color. Clothing is like new. Love this place.

Great store, love shopping there for my Grandbabies. Products are clean and store is organized.

Staff was good but the prices are high. If you find something for $3-4 it’s in bad shape. Mostly everything is $7-9 on average. The clearance items are only 30% off un like other once upon a child stores it’s 50% off. The one on bandera is a lot bigger and prices are literally HALF of this stores prices.

Very friendly and helpful staff is very respectful

Great place to sell and shop for gently used kids cloths. Fair prices for selling items and great service!

UOAC is always well-organized & I always find great kids items here for a great price. There are tons of high-end name brand clothes & shoes for children, a lot of which still have tags attached. Today we bought: 4 t-shirts, 3 pairs of shorts & a pair of shoes, for $40 total! The shoes alone retail for over $40 new.

Don’t recommend anyone sell their children’s old and/ or small clothing and/ or shoes to any of their locations. Honestly, with as little they offer per item (about a dollar), you’re better off donating the items to places that provide free clothing and/ or shoes to needy children. Doesn’t matter if clothes and/ or shoes are new, name brand, etc...you’re getting about a dollar for each. Don’t allow this place to take any item from you and make 5+ more than what they offer.

Staff were nice, but I dont know what they are looking for. I had holiday dreeses and boys vest some knew some gentley used and they told me they couldnt take them because they werent in style and they go best on what they feel will sell. When I told the lady, I find that kind of odd because I just seen 1of the same dress that I had in a different size, her respond was, some have been there for before which havent been sold. So your judgement call means what to my clothes. At the end I just took it to the Thrify City across the street. Were I knew they would enjoy it.

Before I went to once a upon a child I called this morning to make sure that they had an infant car seat. The young lady that answered the phone was very helpful, polite and even offered to hold the car seat for me. As I walked in I was greeted and helped right away. Although it wasn’t what I was searching for exactly, she took it upon herself to call the other store to check and see if they had any available. She was such a delight and provided excellent customer service. I would like to say that I actually look forward to coming back. Keep up the great work, some customers actually do appreciate the extra step.

Chalyanna and Emily were amazing. I found the perfect crib for a great deal and I wasnt even looking for one. The customer that brought it in brought it assembled but it wouldnt fit in my SUV, so these two ladies took it apart for me. Talk about rock star customer service! The selection and deals here are also unbeatable, I suggest it for all parents.

Great store! Its well organized, reasonable prices, large variety in all baby/toddler/big kid sizes, shoes, & toys/ activities, plus a smiling friendly staff. Cant go wrong here! Oh and bonus: they have shopping carts so you dont have to chase your children while shopping 😊 Highly recommended spot for parents looking for gently used clothing at budget friendly prices!

I was very satisfied with my trip today to once upon a child. Upon my arrival I was greeted by the manager and asked if I needed assistance and explained I needed to sell some clothes. She provided me with a time that they would be ready.shopped around and was able to find some really good deals on baby clothes and kid clothes. I was very happy with my offer and experience. I will def be back to sell and shop.UPDATEwent in for a second time with seasonal clothes such as Christmas and Halloween and a few other items and was very satisfied with my offer. Thanks again.

This store saves me tons of money on clothing with having 4 kids, 3 of which only want to wear name brand clothing. The only thing I dislike is that they sell Childrens Place jeans at the same price as what you can get online brand new during their sales, which is pretty often. Still, with a few exceptions, they have amazing deals on clothing. I especially love when they do dollar clearance sales.

Great Selection.I love this place because they have a huge selection in all different sizes with quality brands. Since I have a boy it can be hard to find variety and quality at any one place.Also, because it is a second- hand store everything is extremely affordable. Ive bought whole bags of clothes for 20 bucks.They carry all different sizes of kids clothes, shoes, baby products, strollers, and toys.

Nice store. Good deals.

I called the store before I came down to ask about the reselling hours and was told that they’re open till eight but asked that I come by seven so that I can be done by eight... was not given any other instruction as to the clothes needed to be put into something like a laundry basket, a box, etc. So I came with my clothes on hangers, was entered into the queue to have my stuff looked at only to be exited out of the queue because I had to go buy laundry baskets next-door at the dollar tree to put my stuff in even though they had a ton of stuff to go through before they even got to my name! Will definitely NOT be returning or giving positive reviews about this particular store!

Just want to make it clear as for us now. We are not from around there and they were not able to see the points we all had from the other store. Lots of clutter just like the other stores. But had nice service!

I went today to sell some of my sons brand new clothing (still had the tags) that he outgrew as well as two brand name items that were gently used. Chalyanna is the one who priced the items. She did a horrendous job!!! The quote she gave me was ridiculously low! I am disgusted! If I could give this experience a rating less than 1 star I would! DO NOT WASTE YOUR TIME AT THIS STORE!!!!!!

Great deals! I just sold some of my kids gently used clothes and shoes there, and it was a very pleasant and efficient process with a reasonable offer. Thanks Once Upon a Child!

Be aware of the resident smelling agent who smokes cigarettes but says your clothes smell like cigs 😂 she has no clue, hopefully shes gone by the next time I go and sell clothes! Other than that, they are pretty damn cool! The manager was real nice!✌

In always love to come here. Prices are good store is usually neat. I would given it 5 stars but dont waste your time selling your items here. They either dont want it find something wrong with it or give you less than $5 but if your looking to donate or just trade its okay other wise your better off somewhere else. Other than that the store is cheap and super cute. Spend a lot of money and time here. Wish they had carts for kids if you want to shop bring a stroller if your kid cant walk. :)

I have found some good deals at this location. It’s a hot spot for finding everyday wear for kids at a fair price. It’s organized nicely and the staff at the desk seem friendly. There is one young girl who put clothes on the rack with blonde hair who has zero customer service skills though, besides her everyone else is good.

Walked in with a trash bag full of high-end name brand Jordan clothes, shoes, hats, jackets, jogging sets and boys suits. The lady at the front didnt want my stuff because it wasnt in a 18 gallon bin. Your loss not mine.

This is a great place to buy and sell gently worn kids clothing. I buy and sell clothes there all the time for my 3 boys. The check in process is quick when you’re selling clothes.

I have been a customer for more than 4 years. Ive always had such a pleasant experience at this location. However last week when I stopped by I was a little disappointed. I was not greeted when I walked in, no one asked if I needed help, and I waited for assistance as the sales girls chatted in a corner paying no attention to me. I thought maybe it was just not a good day to stop by so I put my items back and left. Today I went in to sell items and had by far the worst experience. Again, I was not greeted. No one payed any attention to me for about 10 minutes. I stood by the counter waiting. Shari proceeded to tell me she would be with me in a few. She started helping another customer. So I stood looking at the selling clipboard. She grabbed it out of my hand and said, thats not for you, thats why I said Id be with you in a few. Then she said, oh and I need an i.d, if you dont have one I cant help you. Ive never felt so uncomfortable. Im not sure why this place has gotten so bad at customer service but I do not think I will be going to this location again until they train their sales team on customer service.

Poor customer service constantly changing their check in process and never consistent. Irritated every time I go in because of inconsistencies and policy changes that differ from store to store or visit to visit, or employee to employee. Today I finally had enough and wont be back.Cute clothes but u have to be willing to dig....but there are lots of consignment options in this area so easy to find another that offers better customer service

I love bringing my daughter here! Mostly everything is fairly priced. I even spoke with the owner while I was there and she was cool. The store is a little hectic as they are getting ready for Halloween and everyone is rushing doing last minute school shopping. Overall I had a great experience! My daughter was able to get 4 pairs of shorts and 2 pajama sets for $25 with tax!

Worth a trip if you need some gently used clothes for kids or some other baby of kids related items (toys, strollers, etc.). Staff is usually very friendly and helpful.

Had a great experience! Came in to purchase pjs and was surprised at the great pricing - got three pairs of pjs for the price one pair at Target. Also found books and dresses for my older daughter. Great experience!

Once Upon a Child On San Pedro provides a good shopping experience for a consignment shop! It’s very well organized and well stocked, so it isn’t difficult to make a quick stop to look for something specific. The store has a wonderful selection of shoes, lots of baby and toddler gear, and a respectable amount of toys.

Their prices were good, better than kid to kid. However, the sales associates seemed less than enthusiastic to be there. I have never sold stuff but be aware they really only buy baby things. I had toys and stuff that were for about 5-7 and they all worked and they didnt want any of it. It wasnt bad but it wasnt great either.

It was my first time in there. It was huge and had quality items for sale. They had tons for younger kids, but my son is 13, so not too much for him. I was able to sell back some clothes he outgrew and got a pretty good price. Ill be going back for things for my granddaughter.

Great experience. Staff friendly, store paid well for items brought in, bought several items there brand new. I encourage a visit. They have a great selection and quality! Must do!

Maria was really nice. She was super helpful explaining everything. If I could just rate her, shed get a 10. There was also a lady that was checking us out and she was super nice. Some of the other people werent as nice but thats anywhere. I did look through a lot of the clothes and some were awesome and very well priced but there were some that I was kind of shocked they were selling given how picky they are about clothes. There was sticky stuff on the back of a dress in 5T girls. The kind of sticky stuff left behind from a sticker name tag or something. I was surprised it was even being sold there. Overall it wasnt a bad experience but I might be trying a different location or different consignment place altogether.

Good selection of clothes. Some prices are reasonable and some are too high for used clothes. Also Id never purchase other items such as strollers from here. Youre better off using a resale app for better prices.

Selection is hit and miss depending on time of year. Ive noticed the clothes getting more worn and dirty lately. For instance, sweaters with pill, lint on black clothes, stains, dirty or faded shoes. Join the mailing list for a heads up on clearance sales.

Great place to find bargains. Avoid buying from retail stores. Go here for all your baby clothes and toys.

The best deals you can get on gently used clothing for kids.

Worst customer service ever!!! Arrived with a toddler and a newborn carrying all the baby gear I wanted to donate and NOBODY helped me! Then they told me I had to come back because my box was 2 inches bigger than what they wanted!! Its the second time I go there and have to come back with my all the stuff! Not going back again! Ill just donate the baby gear to donation station! NOT WORTH IT

Store itself is great, most staff is also very helpful and friendly but today there was a staff member at the Thousand Oaks location, (female) who was very rude to my daughter and me. Because of her I chose to not purchase from the store instead I only ended up selling some clothes. Although I was in line to purchase but placed my items back on the shelf and decided not to spend my money there due to the incident. I am a frequent buyer and seller to this store and have spent plenty of time and money at this location. My daughter asked her very politely after waiting patiently (when she finished with customers and was not busy) for some paper towels after an accidental small spill of her drink on the floor, in order to clean it ourselves, but she responded in an annoyed manner.Due to this employees attitude I am very unhappy with our experience in the store today.

I like the store.. But the people who work here don’t seem very happy to be there. The SUPERVISOR helping us was rude. They can learn a few things from the Leon Valley store. Always a pleasant environment there.

Great for childrens clothing and shoes!! My daughter is so excited about our finds today!!

Great deals, and the majority of clothing is in great shape. Dont forget to look for your coupon in your weekly mail coupons there is a coupon for $5.00 of $25.00 again great deals for those growing kids.

I wished they would tell me how they came to the conclusion that my stroller was worth what they quoted me $14. Sure I forgot to wipe it down but I have only used it like 5 times and ever since then its been sitting in storage. What they offered wasnt even 10% of the item. I hope, in the future they would disclose what makes it such a low amount. People trough LetGo are already offering me $50. Atmosphere is relaxed.

I came in last week and was informed the system was down to redeem my 20% coupon. So I paid full price on my items. I came back again to purchase more items and called 15 minutes prior to coming in and was informed the system was up and running and the staff even look my rewards up and verified that my 20% was available. I came immediately in and at checkout was informed that the system was down again and Id have to pay full price again or drive BACK again. The ladies up front were rude and not helpful and were nearly yelling over the counter. I come in here frequently and buy and sell here. Never have I experienced such horrible customer experience here! You just lost a very loyal customer. Im shocked at how your location treats customers let alone veterans.

This place is a huge money saver! They have really nice clothes and very organized. My child grew so fast once upon a child was the only place I could find nice affordable clothes for her. I recommend this place to all parents and especially new parents like me.

I love the selection of clothes. The prices are reasonable. However, the customer service is severely lacking! They only ever have one, maybe two, people on the registers with a line going around the store. Theres at least 5 other employees digging through donated clothes instead of helping customers. Now when I decide to take a chance and shop at Once upon A Child, I look to see how many employees are at the register before I even begin looking at clothes.

Ive been here twice to sell clothes and buy. They always have good specials and while they dont buy all my clothes they pay a fair price for what they do buy. I love this place and they are very friendly

I can usually find what I am looking for at good prices. My number one compliant is the long wait to get checked out. They usually only have one register open with numerous customers in line. This makes it difficult to shop with children (as you know they are not very patient). Overall, I dont think I would stop shopping here, but I am not likely to go as often.

Nice prices.. clean and well organized. Great customer service.. NaKyra was very helpful.. she is a great employee!

Great deals on clothes and my interactions with the staff have always been friendly.

Good job keeping up with covid 19 health code

While you may not always have exactly what I want (maybe Im just too picky?) Selling to you is always good. No a seller isnt going to get rich but I got $25 and went to Walmart to buy some new toys. Cant complain much there!Even today with a major sale and Halloween event they went through a large amount of items I had as well as taking care of other customers for the hour I was there. Dont wanna wait? Do a drop off or go on a non sale day :)

If clothes is what you need this is the place for you beyond that there was very limited toys, costumes and everything else. They had a lot of bins of shoes but its up to you to go looking through them. Didnt seem like a very good system. Prices were good and fair.

Love this place and the workers are always pleasant. Do think they need a bigger store already.

Great selection. Will definitely shop here again.

I always love coming to this kids resale shop. Their clothes are reasonably priced and at the same time, they will purchase your kids items for a very reasonable price. Best of all the employees offer great customer service.

Great price on decent used clothes and other things..plus theyll buy your gently used baby and children clothes..no cheap clothes but decent for cheap process..

Wonderful staff! Damian the manager was so kind to me this afternoon. Yesterday they were having their Monster Sale where everything that was regularly priced was 25% off and clearance was 50% off. Sadly they couldnt get to my basket yesterday so I didnt shop because I couldnt use my tax free credit. The lady that help to me yesterday said that I could have the 25% off today since I dropped off my basket yesterday. Unfortunately when I got to the store the clerk originally said no that was a one day sale yesterday but I told her what happened and Damien allowed me to use the 25% off on 2 large items that I found in store today. Because of Damien I was able to walk away with a dollar in my pocket by using the 25% off of my 2 items along with my credit from what they purchased from me.

Sellers beware! While the staff is polite enough, the store has exceedingly poor management, policy, and protocol. This store is inefficient, disorganized, doesnt allow any bags (employees informed sellers to go purchase a tote for your items at Big Lots), and wont accept wrinkled clothing. Overall, too many stipulations for underwhelming store experience. Other OUAC stores I have visited have much better methods and are comparably hassle-free.

Very unorganized. I went there thinking it was going to be a good deal to at least get store credit. I took in a new basket of mostly new, some gently used and washed baby clothes from NB-9m. I dropped off my basket at 11:45a They texted me at 2:50p that my order was processed and when I showed up an hour later, they kept asking me if I got a text (why would I just show up when you told me I would get a text, it is out of my way and dont live close) and that my name/number/ID wasnt in the system. I showed them the text and they said the clothes and basket were dirty ... its a new laundry basket and most of the clothes were brand new on the hanger still with tags! Then when I got home and was going through the clothes it doesnt look like they went through it at all. I had all the things in a specific order and folded a certain way and they were almost all still in the exact same order/place as I put them in. Still had the indent of the hanger in some spots as if never moved.... They wasted my time/gas. Not going to ever shop there now. Carters is further for me, but the clothes are nearly the same price...

HORRIBLE STORE! Not only did we call in advance to get information about their clothes buying policy, we were not informed it HAD TO BE in storage containers, which would have been very helpful BEFORE we drove a ridiculous distance to just be told this at the door!! Next time they should say this before hand! Not everyone has clothes in storage containers! Horrible, horrible, HORRIBLE!!

Great Childrens Resale Shop. Very clean previously used clothing, furniture and toys. Books too. Babies to Junior high clothing

Great, clean and well stocked. Pleasant staff. Will be back.

So... it’s a love hate for me with this place. I’m ok with buying things here, I do have to dig but I’m very picky. What really upsets me is every time I’m looking through clothes, I see wrinkled, faded items or ugly extremely worn shoes, without laces some of them for $10?! The one time I tried selling to this store I had folded and organized only the best stuff, brought complete toys all in a box. And they only took one item. Didn’t even look through the rest because it was still intact as I had organized it. We are a pet free, smoke free home. They said I could leave it with them and they would donate it. I honestly didn’t even bother to ask why and just took all of it and donated it myself to children’s shelter. Now every time I go in and see these horrible items in the racks for sale it makes me think why they didn’t even go through my items. And if they are still trying to sell what they tell people they will donate. I wish I had pictures of the shoes in those bins... But alas they do have the best resale prices and mostly good selection. I’m not that salty when it comes to saving money. But yeah. I’ll never sell again here. And actually never sell again. Lesson learned that my items are best suited to bless another home that can’t even afford resale prices.One thing I will say is staff has never been rude to me and in fact today I literally had to move one girl putting clothes up twice so I could look through clothes and she was sweet about it even when I joked with her. I also saw a lady get in line and ask if they had some cabinet locks. They brought them to her and it wasn’t what she wanted. Then they told her where they were but she just told them to go get her the kind she wanted as many of them. Staff member comes back to show her what they had and she picked one and told her how many she wanted and the staff went and got it for her... for real... that’s the only thing that lady was buying. She never got out of the line and made them shop for her and they did it all with a smile. Just saying. If that’s not good customer service I don’t know what is. Even I wanted to say something to the lady. Lol

Can find decent clearance sometimes but everyday prices are high for secondhand products.

I love getting clothes here for my daughter!

I went to this store while out of town and found a pair of shoes that they didnt have the mate to.They called me a few months later after finding the shoe and are now shipping it to me here in Dallas,TX. John has amazing customer service!We will definitely go back when we are in the area!!!!!!!

Used to come here when my kids wore this size clothes. Always brought in several containers and would usually leave with all but 4 or 5 articles of clothing. Even the slightest visible worn article of clothing would be turned away. And than of course the right season mattered also.

Waited 4 hours to sell one tote of clothes, after being out told it would take 1 hour to 1 and 1/2 hour upon drop off.This was not the first time I have waited all day for just one tote of clothes. I had sold 3 Polo Ralph Lauren shirts good condition for only $2.50 when in fact then will sale at $7.50.Never will I go back to sell my kids clothes there.

Buy and sale here alot . Good prices .. great staff .

Best employees ever at your location !!!Bandera the Leon Valley location very rude and very unprofessional.

Pretty good prices. Like a Goodwill (but cheaper) for children. Infant to preteen.

The customer service in this store is atrocious! They were rude, harried and basically irritated by the customers. I LOVED the Once Upon A Child in Littleton, when I lived in Colorado. But this store is awful.I came to sell clothes and arrived within 15 minutes of them opening. They wouldnt even give me a ballpark as to when theyd be done looking at my clothes. They told me to drop them off and theyd call me because they were still behind from the day before. When I came back (after getting a call 3 hours later), I had to stand in line for 35 minutes to get my money and the items they didnt want. The prices they offered for my clothes were completely low-balled.Hoping it was just a bad day the first time, I called and was put on hold for 6 minutes because they were all in the middle of something. Ugh. After two chances and both times being treated rudely, I wont be back.

The manger seem like she discriminates and have something against African Americans... I wouldnt go to this store ever in my life again nor would I recommend it to anyone either cause theyre very rude as well...sorry not sorry...went for and interview and the girls in the front acted like the was oblivious to what was going on and than went to let the manger Sarah know I was there and she stared at me from the back while speaking with the girl than came out and shook my hand like she didnt want to shack it and had me walking in front of her as if I knew where I was going and than when interviewing me she just assumed I was front Houston and came down when the storm hit and than keep saying well maybe you should go back to my old job Kohls cause since they liked you theyd take you back and from there she just continued to make every excuse up to as why they would be able to hire me and from than forward I felt very very uncomfortable and didnt understand why would she even pull my application if she already know how she feel about my race...Its sad that its people like this are in charge of stores but it start from the owed cause she stated that she had already spoken to them as far as me before I came than at the end of the interview said she had to get their decisions because she likes their input on whos getting hired and who they choose to hire... Its disappointing that establishments like this still exist in this day in age with everything thats going on in the world today...Im pray for them...😇

My favorite place to shop for my children...always find what Im looking for and then some, friendly staff & good prices.

Great place for affordable child clothing. Couldnt find what I was looking for though.

I wrote a 4 star review 2 years ago and to say the least, things have not improved. The store offers slim to nothing for the clothes they buy and they turn away items that are in better condition than some of the ones that are on the floor. Their clothes have become overpriced, only marking things down that no one would ever buy. I do shop there still for things I just cant find at garage sales. The biggest issue I have is that the employees are literally never friendly.

Horrible staff!!!, One of the buyers complained that i am rude because I simply asked her what was wrong with my items, that were over looked, and if someone else can please look at them. I have been a LOYAL customer of Once Upon a Child since before Nov of 2011, and now i am being horribly wrongfully accused of other certain things, i now have my account flagged under a horrible category. I am looking for the OWNER to speak with because this is horribly WRONG. Every time i call to ask for the manager the staff hang up on me, this is on Bandera, and Thousand oaks location. I will take this further to an attorney if this can not be fixed.So if youre going in and trying to sell your items never and i mean never ask why something was over looked because they will accuse you of far worse things and then flag your account every time you ask.Dont get me wrong the prices are reasonable, and the quantity of clothing in all sizes are excellent, but its just this problem that has now risen that is just ridiculous.

Best store to shop.Great prices clean clothes. Nice staff. Always excellent sales. My go to store.

As someone going in to purchase, I wish I could give this store 10 stars! The sales associates were so sweet and everything was very organized and easy to do a quick shop through. I found quite a bit of name brand pieces, I couldnt believe it! I just had my first baby and I jokingly told my husband that now we can afford to have 10 kids with prices like these!

For the past several months, I visit weekly...I think I have had more BAD experiences than good there! Im hardly every greeted when I walk in, the lines are always really long, and there will only be one cashier open! The other employees will look over, see the line and continue on. They are so rude!! There is only older employee there that is always smiling, the rest never do. The racks are disorganized, the sizes are always mixed up...Im sure its the employees that do it because it will be the size 6 section, with 6 month clothing in there. The phones are ringing, and the 1 cashier is the person always answering the phone!I can see why there are so many bad reviews!

Everyone is so rude here! They act as if your bothering them and they claim it’ll be a few minutes if you stay in store and then almost an hour later they still haven’t touched your things. I hate that this is the closest store to me... I hate giving them work cause obviously they don’t like it*UPDATE **Since I can’t respond to your reply. not once did I say anyone slammed the door at me. But since you wanna bring it up, it has not been the first time I go into your store and have people treat me in a rude manner. It’s always the same big lady. She seems bothered. This last time I went, I took two items. Yes I walked around your store cause YOUR employees say that it’ll take less time if we walk around the store. (I’ve sat in your store over an hour and see others that have walked in after me leave before me and they have more items). Then I realized I was missing a piece to the item I brought. I asked the lady if it would make a difference and she looked at me and said mmhm. I went and came back and they had already had a price on it. It didn’t change. $4 for a semi new seat so I can see it later in your store for $25-$30. So ofcourse I said no. When I was walking up to the store with the missing item, the same lady that always has attitude was walking towards the store from the dollar tree. I was practically yelling at my son to hurry up so she turned to look and kept walking. She opened the door and let it go behind her, knowing we were right behind her. You can’t lie and say I wasn’t right behind her. You can clearly see it on the video. I also work and I would never do that. I would open the door for people as I would want their business. I never said she slammed the door on me so wherever you got that you need to go back and speak with. I also left my name and contact info at your two locations. So you decide to speak to me about this situation thru a review on which i never mentioned this situation. I can clearly see why your employees treat people the way they do. So unprofessional. You clearly have a lot of negative reviews and you still want to act as if your employees are correct. Thank you for taking the time to contact me thru review and not thru phone call like I asked.

Dont even bother trying to sell any clothes to this place!!! Ive tried three times to take two bins COMPLETELY full of baby girl clothes that were hardly worn if worn at all and they said they didnt want them because of staining. I find that amusing because Im that mom that throws clothes away if they have even the tiniest stain on them.. So frustrating!!

I didnt like anything about this place. It was the first and last time we are going. We were referred to this place from a friend, but after what they offered: $23 for a brand new bouncer ($100), a brand new walker ($50), a Bobby pillow ($40), and a assisted shower holder: they gave us $23.25 for these items.... I could have sold all those items on the street for $150. Not to mention the workers were all rude, especially the cashier. She made it very known that she did not want to be there and that we were her last customers because it was already 230. My husband and I, were trying to decide if we wanted to go ahead and take the credit and she kept sighing and putting her hands on her hip, crossing them over het chest, so I just said do it because I was taking up of her precious time.I wouldnt recommend this place to anyone. They made us feel like we were not paying customers and that our items are not worth anything!

Great deals on clearance items. Great place for extra clothes for grandkids.