Candelario “Candy” made sure we came home with this new upgrade. The dealership itself was truly very professional, and enjoyed the services we received. Made sure we got the deal we wanted. Enjoyed the experience!

Best place to purchase any vehicle! Great patient, educated staff and they work hard to deserve your business, yet are honest to keep you from having buyers remorse! Thank you all!

The place is okay. Havent had the best experience yet. Have been trying for over a couple weeks to set up an appointment to get my car door fixed after my car had a recall on the handles, and now my door does not open from the inside. Have been trying to get a hold of the manager since he was the one that fixed my doors after the recall and conveniently enough, he has not been there... Overall the place is not bad. Theres a lot of friendly employees willing to help, however the place is so short staffed at the moment its incredible how things get done.

Regarding the service department, I couldn’t be happier! Several years ago, I couldn’t have left a positive review, but hats off to a company that strives to do better. Since 2019, I’ve brought truck in for service and ALWAYS leave happy. Typically deal with Tony, but last visit was helped by Mitchell and they are both fantastic. Communicative, and very friendly

Had a great experience at Jim Bass Ford. It was our first time purchasing a used vehicle here and we went in knowing what we wanted. We were in and out in about 3 hours. Possibly the easiest time we have had at a dealership. Our salesman David Dyer helped us out and we couldnt be more happier with the car for our son.

Corey was amazing from start to finish. All employees where patient even with my rowdy kiddos. They stayed late to make sure everything was done. Thank you all so much for the wonderful experience.

Corey was excellent in helping us from start to finish. He was informative about the process and the new vehicle we bought. He treated us with respect and he has a great sense of humor. If you want a a great experience with great people Jim Bass is the place to go.

Adam is very professional, great customer service, I highly recommend you go visit with him if you are looking at buying a new or use car. Car was exactly as listed, no unexpected surprises. We are very pleased with service and vehicle, a pleasure doing business with him.

We will definitely use them again!

Chris Sanchez was our salesperson and he was so kind and patient. He answered any and every question we had. He was extremely nice and went above and beyond to get us the vehicle we wanted.

Corey Wright helped me to find the perfect vehicle for my family. This year I became a single dad of four kids and desperately needed a family vehicle that I could afford. He helped me find something that fit our needs and got us into it that day... I highly recommend using him

Jim Bass Ford had the best selection on F150s in West Texas. They were fast and friendly. I will be buying all my future vehicles from here.

Just like the Nissan dealership they own Ford rather leave you on hold for well over an hour when you have a simple question for them. They don’t care about the customers they only care about the money. Starting to seem typical of vehicle company’s in San Angelo. It’s truly a shame. Where has the customer service gone?

B worked tirelessly to get us approved for our Cadillac ST5... Any time we texted him he responded immediately. He made us feel like we were the only customers in the world... Give this guy a bonus!...

Cory was super nice,informative and friendly he went over the features of the vehicle we purchased and was very patient, thank you Cory

As usual I was treated good by this Dealership. Second Vehicle I purchased from them in last 2 years. I highly recomend them. One thing I will say about Ford Dealerships in general, they all must be held to High Standards as everytime I do business with one I get excellent service and this Dealeeshop is no exception.

This place is awful. They only care about money!!!!! I will never be going back.I took my vehicle in and I wasnt sure if my warranty was up for the bumper to bumper portion of it (which it was). They ran my car through a diagnostic check, that was the first time i brought my car in. I got a call after the diagnostics that it was going to be $600 to fix my A/C. I told him that i was going to get a second opinion and he said okay and told me to come get my car. When i went inside to get my keys I thought everything was all good and i was just going to pick my car up. Then the guy made it news to me that the diagnostic test was going to be $160 (after they had already done it).In my opinion, I think the guy got upset that i was going to get a second opinion when he realized that i wasnt going to get service through them. Im so surprised that i bought my car from them in 2018 brand new and they will still charge you for a diagnostic test without telling up front.

Jim Bass had the car I was looking for. The staff made the buying experience quick and easy. No pressure sales. Easy to work with. I would buy again from Jim Bass.

Fast easy and very professional. I was able to get everything done over the phone and just show to pick up my new truck.

JB Sadler was great. He answered all of my questions quickly. He was knowledgeable and friendly. I currently live in Belton, so while he was able to get me a great deal; I couldnt justify the trip. I whole heartedly recommend him for your next new or used purchase.

We have bought several used vehicles here over the years. Our latest purchase was on Black Friday 2019. We were literally in and out the door in about three hours. It’s never a hassle because we have good credit and we do our homework before we arrive, knowing just what we want to look at and test drive. We are never badgered to look at something else or something more expensive. We are always happy with our automobiles and will probably use them again for a vehicle purchase. I also use their service department for oil changes and maintenance and at 109,000 miles my vehicle is still going strong. Highly recommend.

I called to prior to coming in to shop and the vehicle i wanted to see was ready for preview. No Hassle - no fuss.

Great experience buying a new truck from Jim Bass Ford. Huge selection to choose from. Good pricing and knowledgable friendly staff. Definitely worth the drive and ask for Gary!

Mark was a great salesman! The whole process was quick, simple and i left with a vehicle that i am very happy with. Thank you for a great experience!

Great dealership experience! David, Amadeo and Trey were all very kind and professional. I would recommend them to anyone in the market.

Have bought several vehicles from Jim Bass Ford and JB Nissan and have never been disappointed

Ryan has helped our entire family find the perfect vehicle. He listened to what we we’re looking for, what our budget was, and found exactly what we wanted. I highly recommend going to him.

To whom it May concern;I decided to write this letter with the intention of expressing in its lines my feeling of gratitude to the work of people who work in companies as large and prestigious as the FORD agency in San Angelo Tx.I did it because on Monday, August 23, 2021, I went to said company because of a problem that I detected in my vehicle, which by the way I had just bought from this same company months before.Without going into explanations of the details of the case, I must say that I was surprised by the treatment I received from some workers who attended me previously because more than helping me with their negligence and inattention, they only made me waste my time since at the end of the day they informed me that they did not They could check my vehicle within three or four days and also they could not help me to receive another vehicle as the right that the whole company provides to be able to return to my place of origin.It is not the purpose of mentioning the people or the department responsible for this matter because this letter is not a complaint nor does it intend to highlight the mistakes of anyone, but on the contrary, to thank and acknowledge a person who knew how to respond with a responsible and professional attitude to it. case presented.I am referring to Mr. Braulio Figueroa, who I announce his name as a public thank you and may the company recognize him as an example of a worker with a spirit of service who puts up the name of the company in which they provide their service.What you should be sure of is that in the Heart of your families and in your Heart the satisfaction of the duty fulfilled will be engraved.Thank you Braulio in the name of my family and in the name of myself and especially in the name of many clients who belong to this great company.Sincerely,Porfirio Sotelo

I just want to Thank Corey Wright. He was a very Kind, Humble and professional young man to work with. I had prayed for a month that I would speak to someone who would work with me. I was the customer. And he respected and informed me of the all the bells and whistles of my new car. He asked what was I looking for. Not get this or get that. We were in and out and he even delivered my car to me. He provided the Jim Bass Excellence in Customer Care and Service. I highly recommend Corey and Jim Bass for all of your Car Needs. #ProudToBeAPartOfTheJimBassFamily#CoreyWrightIsTheRightMan

I personally give Jim Bass Ford 5 stars because I recently bought my 2020 F250 and I am very satisfied with the service I received from the members of the dealer especially the salesman that attended me Braulio Figueroa, he is very professional. This is hands down the best dealer because this is where I found my dream truck at the best price. If you are looking for a new or used car this is the best place where you can go wherever you live in the U.S.

Just dropping a line of thanks ! Recently needed some info about a vehicle repair for a close family member. I happen to speak with Terry Malley, I tell ya what ! Im so glad I did ! He was very professional, extremely knowledgeable and made me feel like my call was very important. Thank you terry ! and Jim Bass !!!!!!!

On a road trip had a bunch or errors show up terry malley and the crew got us back on the road quickly and safe to continue until we could get to my nieces wedding. thanks guys

I recently bought A new to me car at jim bass from Corey Wright.I can not say how awesome he was to work with. I walked in picked my car went for a drive and had papers signed within an hour. I would recommend Corey everyday as well as Jim bass!

I had a great experience here at Jim Bass Ford. The staff is very friendly and professional. Working with Corey W was a pleasure! He went out of his way to get me into the car I wanted at an amazing price. He was very knowledgeable about the car and was very patient with me and helped me out with all my questions. He also worked closely with my bank to ensure everything was correct and what I asked for. I highly recommend seeing him! Will be coming back here for future purchases!

Lack of selection due to the availability of vehicles. Its understandable. The salesman that we spoke with was irritating. He kept making comments as if he was assuming that I couldnt afford to buy a vehicle there. (I never gave him my income or credit information.) Sad...

Ive dealt with Terry Malley numerous times and everytime he was very helpful and professional will be seeing him again .

Extremely helpful and knowledgeable guys here! If youre in the service department ask for Terry Malley

I am 39 years old and Jim Bass Ford was the best car buying experience I have ever had in my entire life hands down. I found a truck online on a Thursday, by Thursday afternoon I was on the road driving 8 hours to go get the truck. Friday morning I was at the door right when they opened. They had the truck out front waiting, they looked at my trade in immediately, and they already had all the finance paperwork printed out and waiting. I was in and out, back on the road within an hour. They gave me a fair trade in value, they got me fair financing, and the price of my new truck was more than fair. Honest, hard working texans who exemplify the customer comes first values... I would drive 40 hours to get another car buying experience like that. Mr. Bass would be very proud of you...

David Dyer is a terrific guy! Always looking out for his customers best interests. I bought numerous vehicles from David and its been a great relationship to have. Hes a great guy!Jim Bass Ford worked on my behalf to get the financing terms and conditions I wanted and worked hard to get my business.Thank you to both, David and Jim Bass Ford!

Angel Aguilar is the most detail oriented, honest, down to earth car salesman I have ever encountered. An example of my experience with him at Jim Bass: Normally I wouldnt write a review but he left a long lasting great impression on me that I have shared with everyone. He sent me an email reminder hours before my scheduled appointment. I am a detail oriented person so that mattered to me that he set a scheduled time. He had a lot of patience to deal with me being indecisive between several vehicles and and pricing. I dont like overly pushy car salesmen and he did the oppose of every salesman Ive dealt with previously. He listened to my needs and didnt just try to secure the first car I asked about. He was down to earth and knows that buying a car can be a challenging experience. If all dealerships hired individuals with his type of style, I guarantee their sales would increasetremendously. He himself is a familyoriented person and helped me secure a vehicle that was an adequate fit for myteenage boys. He also didnt let silence take up space by this I mean he can carry on a conversation. Buying a car can be frustrating but having someone that can sympathize with yourexperience is interesting. Thanks againfor the opportunity to do business withsomeone who values my time.

Best dealership in town in our opinion! Candy helped us purchase the perfect vehicle for us & we couldn’t of been happier with the service & our experience! Was the easiest vehicle purchase we’ve ever made! Thank y’all!

Recently I purchased my first F-150 from Jim Bass. If you stop by, ask for Candelario Candy Sanchez. He was very nice and made this process so easy! He really took the time to make sure that the truck I chose had everything I wanted and never made me feel rushed. 11/10 recommend speaking with him if you stop by!

Words cannot represent the wonderful experience we had and the professionalism shown to us! Love our new car and love our experience. From our first time speaking with the dealer NOT ONCE did they pressure, pester, or waste my time. Further my phone calls were returned timely, my text were returned quickly, emails were sent when promised. I cannot represent enough in words the complete satisfaction we feel in this purchase. Also, on the day we were supposed to pick-up our new car my wife was ill and could not travel. Guess what - I called and offered to wire the funds and asked if they would just sat my vehicle on the back lot until we were able to travel (maybe a week or two) and my salesman Anthony brought the vehicle all the way to our home three hours away!!!!! NOW THAT IS TOP NOTCH CUSTOMER SERVICE. Trust them and you will be pleased.

Bought my f350srw from them about 4 months ago. David Dyer was great to work with. Decided we needed to trade it and order a f450 platinum. They low balled my f350 so low the salesman was embarrassed to tell me the price. So now theyve lost my business on the 450 but also on my wife buying a new Maverick this fall. Moving our business to another dealership.

3rd vehicle we’ve purchased from them and each time Braulio has given us a great deal

I can not say enough about these guys. Corey Wright went above and beyond for us. Made sure we were comfortable thru the whole process. Made sure to be in contact with us the entire time as well. He is very professional and willing to go to work for his customers.

Bought two vehicles a truck and car- buying experience was very good.They had us sign off on hail damage. The salesman said the damage could only be seen with a special light- after the vehicle was cleaned (after the sale was complete) I found this not to be true- without the vehicle being cleaned the damage could not be seen- if I would have noticed the damage, I would have renegotiated the deal- I think this was a poor business practice.I guess the old adage “Buyer Beware” fits here- I love the truck and car but think this was unfair and will keep me from referring others

I have purchased two cars from Jim Bass Ford/ Nissan in San Angelo, Tx. I traded in and purchased new vehicles both times and was treated professionally and the process went fairly quickly. I had most of my questions answered. I did ask several online and through chat but was not answered completely. I felt like the first time I was given a fair amount for my trade in. The 2nd time I purchased I felt like I was given a very low amount for my trade in. It was explained it was the best they could do since my trade in had previous hail damage and this would show on the car fax. Eventhough the vehicle had 100% been repaired and was in excellent condition, I was only offered $15,000. The dealership is now trying to sell the vehicle for $26999 on the website. I do not think I received a fair trade in value or an honest exchange was given about this and reason for the score of 3.

It was a great car buying experience. Everyone was well informed and answered all my questions. Got a great vehicle at a great price.

Easy buying process, no pressure. Jarieth was awesome to work with as a salesman and has texted to make sure everything is good. We had to take it to the repair shop and Mitchell called everyday to let me know what was going on and he even called to make sure I made it to my appointment on time. Excellent Service After the Sale. Highly Recommend!!

This was the second car I have bought from Jim Bass Cars and Trucks.Mark Torres was great helping me get into the car I wanted. Justin in financing for getting all the information to my bank and to Mack Harper for getting my car to me. I don’t live in San Angelo but I will always by my vehicles from Jim Bass Cars and Trucks.Thank You!

I was reminded today of why I buy my vehicles from Jim Bass Ford. I had an error message on my Expedition. I couldnt find the answer to fix the problem in the owners manual. I called the service department and got Mitchell. He went over the steps to correct the error. Jim Bass Ford has always been there to help us out. Thank you for your exceptional service!

If you want the best car buying experience possible, go see JB at Jim Bass Ford. He doesn’t pressure you into anything and really listens to your needs and wants. He goes above and beyond for his clients to make sure the process happens in a timely manner and you get the best deal that works for your budget. I won’t ever go anywhere or to any other salesman and I will always recommend him!

They dont offer a trade value nor due they have quality vehicles. Sales men that I dealt with tried to make me out as an idiot. The guy that met me on the lot was extremely rude. Dont waste your time with these people not worth the headache!

We told them we wanted a new small truck with certain features and, unlike other dealers in town, they delivered. Other dealerships didn’t seem to listen to what we wanted and kept trying to sell us a used car when we specifically asked for new only. Would recommend to friends and family.

We had a wonderful experience with the service department. We were heading through San Angelo on our way home from Colorado, pulling a fifth wheel, with the intention of staying one night at the KOA before proceeding the rest of the way home. Two warning lights popped up on our F-150 on our way there. The truck was running on reduced engine power which is, of course, especially troubling when towing an RV. We called ahead to the service department and asked if we could bring the truck in upon arriving in San Angelo and they agreed. By the time we got the truck to them it was at least 4:30 p.m. (possibly a little later). They looked at it and decided they could get the needed part the following morning. We explained we had to check out of the KOA by 11:00 a.m. We left the truck overnight and to be totally honest, we did not think there was any way they would get the necessary repair done in time for us to get the truck back to the KOA and us to get checked out on time. We were wrong. They did it! We are very grateful to Terry Malley, service advisor, and the technician(s) who repaired the truck.

Angel is great go see him

I went in last week to look at a new car with more room. Corey was my sales person and he worked with me to find me the right vehicle. They made it easy and treated me great. I would highly recommend Jim Bass Ford if you are looking to upgrade your driving experience. And five stars to Corey for being so patient with me in my search to find exactly what I was looking for!

Went in wanting to purchase my first nice car,I was hard set on a challenger and the sales man I worked with (Taylor) didn’t waste my time with cars out of my price range or other vehicles that I wouldn’t be interested in. The challenger I purchased was originally marked at 21k but I managed to get it for an amazing price in my opinion. I’ve owned the car for a week now and am more then satisfied with my experience.

Bought a top of the line F-250 for Big Star Ford from these boys! Great Dealership.

Today I purchased a 2020 F250 with Greta assistance from Candelario Sanchez. Candelario Was very professional and personal. I highly recommend him for future purchases.

We had a great experience with Aaron Kirby, David Dyer and Tristan Boggs in regards to finding and purchasing a new vehicle. The financing process was very efficient and the whole process was very quick without any pressure. They went above and beyond to find an AWD for us and they succeeded - meeting all of our needs and requirements. Looking forward to being a partner in this good organization and spreading the word to others .

The sales team is very knowledgeable about their vehicles. The finance team is willing to go the extra mile to get financing right. The service team is always willing to help with efficiency and quality. The Bass Bunch is a great Bunch.

Ricky Santellan helped me get the right car that I needed and made sure it met my expectations. From the Nissan dealership he professionally knew what car I needed and helpd me find a car in the ford dealership. And through the whole process he made sure it was the right car for me and listened to what I wanted . I thank him for caring in wearing a mask for me, and being patient and allowing me the time to make the right decision. He made sure to contact me to further assist me and willing to work with me where I needed to be. I am very satisfied with the professioanal service I received. Thank you Ricky Santellan .

Clint was great. The store actually tried to help with finding a correct car, without being pushy. Its also the fastest I’ve ever gone through a car buying process. Great store

Jim Bass has always handled business properly. Great vehicles, great salesmen, and top notch management.Have bought several vehicles from them and they did everything in their power to get me best deal possible. Extra service and warranties and all. Our vehicles have been covered.And service department works hard to get vehicle in and out with no issues after service.Best place in Angelo to buy a vehicle!

Love my new Titan. We when back to Jim Bass because of the great experience that we had when we purchased my wife’s car from Daniel. They did not disappoint. I tell my friends if you want to get treated right go see Daniel.

Terry was great, vehical diagnosed and repaired in 24 hr.

The guys at Jim Bass Ford are great! They worked with us to get us the best possible deal on our new F-250. Our salesman Michael was awesome and we are recommending him to our friends who are looking for new vehicles. We were very pleased with our experience.

WOW, what a delightful experience. Joe Israel was so gentle, responsive, efficient and had everything ready! My husband said it was the best car experience he had ever had, the paperwork was ready to sign and was so quick! We will definitely purchase from Joe Israel again!

I live on the other side of Texas and Jimmy with Jim Bass was amazing helping me purchase my car over the phone. Amazing customer service from looking over vehicles and running numbers to delivering my 6 to my doorstep 6 hours away and picking up my trade in. I love my new car!

The service department is very unorganized and have no clue how to properly service your truck. Think twice before you take your truck to get serviced here.I took my truck in to get it checked on because the check in engine light was on. I made an appointment and all they did was drive my truck to the back of the lot and it took them hours just for them to tell me they needed to order the sensor I needed it so I would have to bring it back again. So I took it back again and they said they couldn’t fix it. When I asked what was wrong with it or what they had done with it. They guy couldn’t give me a straight answer and told me to take it back a third time. I couldn’t take it back a third time because I was coming back home, but the point is they shouldn’t have let me leave there after spending 2 days with 2 appointments without it being fixed. All they gave me was two pieces of paper letting me know what Parts I needed to fix the truck and they never gave me a break down of what they did to my truck. I don’t think they tried to fix anything, I believe they just sent a report to Ford that they did some work on my truck to make money since it’s still under warranty.

Highest praise for Adam and the Jim Bass Ford team. I came from California to purchase a very specific vehicle. The service was so great, I flew back out to purchase a 2nd car from Adam. Great service, professionalism and overall experience. Adam picked me up from my hotel in the vehicle washed and ready to go. Call Adam - He’ll take care of you.

I drove to San Angelo to check out the hail storm sale and was blown away by the bargain I got. The salesman, Anthony, and the financial person, Robert, were very personable and helpful. No high pressure sales tactics and they went out of their way to help me find the best deal possible. 5 stars for these guys. Check them out, Im glad I did!!

Was very nice and helpful in trading two trucks for one new F350 2020. Did an excellent job on everything. Will definitely be doing business with them in the future

Great dealership with large selection! Mike Haynes helped us and was excellent at product knowledge and getting the deal done!

Friendly and willing to help get the parts you need.

It was the easiest most stress-free car purchase I have ever made. I found the exact car I wanted online and at a great price. I live 183 miles away from the dealership. I took care of the details over the phone. Everyone I spoke to was extremely nice and helpful. I drove the thee hours to pick up the car and when I arrived everything it was ready to go, all I had to do was sign the paperwork and drive home in my new car.

Great customer service from my salesman JB! Quick and easy purchase!

We drove 160 miles to test drive a new Nissan Pathfinder and a Ford Explorer at Jim Bass. Our salesman, Todd Parker and reference Lance Guerrero, were there to greet us . Their concern was to provide us with the best possible service., from the test drive to the final purchase and finance. They made the process as positive as possible. We would like to thank everyone at Jim Bass for their attention to detail.Steve and Linda Peters

This has been the absolute best buying experience for my mom! We felt the care and genuine concern for my mom and believed you when you told us you would make it happen.In the midst of this very uncertain pandemic, my mom felt safe that all precautions were taken to keep her protected.Thank You Laura Sosa,! You and your team have filled my moms heart with so much joy at a time when she most needed it.This entire process has left her and our family with the assurance that she will be well taken care of and that she is in good hands!Thank you Ryan for the delivery and pickup. We appreciate you offering to make yourself available at any time of need.Very satisfied and grateful Jim Bass Ford customers!

We had the best experience with Jim Bass Ford! From start to finish took about 4 hours, but our salesman, Corey Wright, was amazing. He was helpful, and considerate of our time. He advised how long the credit process took so we could use the time to run some errands instead of waiting in the heat. Corey was the epitome of what you look for in a car salesman and I look forward to doing business with him on our next purchase. Take care of him, he is going to be the reason Jim Bass Ford has long term customers!

I went in wanting a Ford Bronco and I came out with one. Jareth was such an amazing help!!!

Good place but a high prices on trucks

Jim Bass Nissan provide amazing customer service. Chris Sanchez (especially) was super helpful in helping me and my wife find the truck that we wanted. The entire team at Jim Bass are true professionals, and never once did I feel unwelcomed, or pressured to make a decision I did not want. I am one-hundred percent satisfied with my buy, and I will definitely go back to Jim Bass Nissan for any future car buying experiences.

Very helpful and willing to make as best deal on Aviator as possible. Delivered my car to me.

The original contact(s) when I started the process did not seem to be willing or eager to work with me on getting the truck. They would not give a clear answer as to the cost of the new truck and the amount of trade allowance. They also tried to tell me I did not know what I wanted in financing.However, when I went back to talk several days later and worked with two different people (Dana and Candy) they were much more willing to work with me and everything went fairly smooth.All in all you never feel like you are getting a completely honest and straight forward deal at Jim Bass.But they do have the better selection at available pricing in the area.

Local homegrown business... Great place to buy a new Ford F150!

THIS WAS ABSOLUTELY THE EASIEST CAR BUYING EXPERIENCE IVE EVER BEEN THROUGH! MOST WAS THROUGH TEXT OR EMAIL AND WAS DONE IN A MATTER OR MINUTES!!!!! CLINT AND THE JIM BASS FORD STAFF WERE AWESOME AND I LOVE MY NEW 2020 F-150 FX4

Been to the service department here a few times and they are one of the best Ive dealt with! Thanks to Mitchell for getting my truck in and out!!

The team at Jim Bass Ford are some of the best around! Jareth Bogs in particular is extremely professional will give you the best deals ANYWHERE. I live in Houston and i have bought 2 cars with him and i couldnt be more satisfied. HIGHLY RECOMMEND!

We buy our best expedition Ford 2020 we love it and Corey Wright help us walk through everything he help us with our last interest in our car we trade in we got 0 interest with our new one. We love love our new car Thank you so much Corey and all the Jim Bass for helping us with very professional ❤️❤️❤️❤️ We are happy customers

You don’t always get great service from dealerships but can say at Jim Bass you do. They take care if you from beginning to end even after you have purchased your vehicle they still treat you as potential customer. We had Anthony as our sales rep and he was great. Answered every question called and texted me updates on my vehicle as was being ready to be given to me and service continued after even month or two of purchasing car. It’s evident they emphasize customer service here. I’ve purchased vehicles elsewhere where and as soon as you sign they wanted nothing to do with you. Not here! Buy confidently here!

Parts department has never ever had one thing ive gone there for in stock. sad when a small diesel shop in town has a ford diesel part that is known to be troublesome and a big dealership like JB Ford never has anything, especially with such a large service department.

Talked to a salesman. Explained that I had was shopping with cash. He could not (or would not) discuss what they were knocking off for hail damage. He said that the price was the price. Didnt even bother to ask me what I would offer. Car sat there 4 more days before it sold. Sad part is, I was only going to offer $800 less than what they wanted. Lawrence Hall in Abilene took care of me.

Went during their hail sale this past week in June 2020, and the deals were good. Salesperson Chad was pleasant, knowledgeable, and friendly to work with. They were largely accommodating with payment options. Glad we did business with them!

Mike Smith was great. I bought a hail damaged vehicle at a great discount. The trouble started when I went to the finance department and waited for 2 -1/2 hours to be helped. It was a busy Friday before a holiday but several people who came in after me were helped first. We were the last customers at the dealership with an 80 mile drive home as most of the employees were on their way out. We found the tail light was broken and it had to be fixed before we could take our new to us vehicle home. We had to wait until it the following Wednesday or Thursday for it to be ready. Wednesday rolled around and I hadnt heard anything and had to call Mike that afternoon and ask if it was ready. He said the part was in and had to check if they had time to get to it and have it washed. He called me back and said he would rush it through the wash rack and have it ready. We drove down to the dealership and right away I noticed that the front right headlight assembly had been buffed and scratched to a haze and the paint above the trunk lid had been burned off with a buffer. I pointed the damage out and was told they wouldnt do anything about it. When we got home I noticed that over spray from the tire shine was all over the trim down the side of the vehicle, the backseats were dirty and they left a can of window cleaner and a dirty rag in the seat. Defiantly not a professional experience from a business who takes their

I had been searching across the region for deals on F 150s. I contacted Jim Bass Ford about a truck that caught my eye. A sales rep, Jareth, called me back, sent photos of the vehicle, gave me an idea of how much I could expect on a trade in of my car and invited me to take a drive. I made the 3 and a half hour drive and it was worth it. I ended up seeing a different F 150 that I liked better and in short time Jareth had me back on the road in a new truck. These guys were really easy to negotiate with, no games. I recommend Jim Bass Ford to anyone in Texas or the region. Its worth the drive.

I purchased a Nissan Murano from them. It was an as is vehicle. I got ten miles from the dealership and the car over heated. Called the dealership they said to bring the vehicle back. It ended up being a cracked radiator. They fixed the car at their cost. A week later I picked up my car and it’s been working great ever since. Glad the dealership made it right and fixed my car. Very happy with my purchase.

I bought a truck over the internet, actually mostly by text message from salesman Ryan Cherberg. It could have not been any easier. The price was the best I could find. Ryan picked me up at the airport with the truck. We went back to the dealership all the paperwork was ready no surprises no extra fees no BS. The signing took like five minutes. The truck was spotless and full of fuel . Ryan made sure I knew all of features, answered my questions, quickly set up the trucks wifi and Fordlink, gave me a few restaurant tips and sent me on my way with a smile on my face. I am a fan of buying local and have a wonderful local dealership but unfortunately they were out of trucks. My recommendation is if you are buying on the internet and looking to skip all the bs and misleading prices just call these guys and get Ryans cell number.