I wish that they would find somebody to sharpen hand toolsI miss the person who sharpens and cleans them up!Please fond somebody before winter!I shop there for most of my needs.And they have been very helpful, and nice to me!I am a customer of Ace hardware!Susan Williams.Downtown Susan brown.

This store was close and had the hardware for plumbing I needed.saved me the time of going to HD and I was in and out quickly. Will keep in mind for future

Every time I go to Ace, I end up going to Home Depot. OK sometimes even Smith’s has what I need when they don’t.This last trip wasThe last time I’ll go there probably. I walk in and ask for swamp cooler pads and the gentleman at the front looked at me and said we don’t sell swamp cooler pads. Really no sorry we don’t carry swamp cooler pads or you might try ace in holiday. Just no we don’t carry swamp cooler pads. Once again I walked out frustrated.

Doesn’t carry Minwax acrylic water based stain anymore. What???

Online orders that are supposed to be processed the same day are still not done 3 days later.

They never answer their phone! I have a product availability question and am trying to save a trip. I likely won’t bother with them again.

Come here before Home Depot. They have an exceptionally good selection of most things, including one of the best hardware selection in the area.

Ray took the time to help me find a $0.30 screw! Very helpful and friendly. Thank you

Great hardware store!!Love their great selection of nuts, bolts, etc...Im also a fan of Weber BBQ grills!!Just bought me a new one of those too! It came assembled and they delivered it free as well!!Enjoy Ace Hardware!!Roger Purser

Convenient neighborhood store. Closes too early.

SUPER HELPFUL staff, very nice to experience that level of service. I had a pretty unique issue and the gentleman helping me was On It!!! Couldnt have been more pleased. Thanks Guys!!

Have been going there for years. Now with the new location the selection is great.

THIS IS NOT LISTED PROPERLYTHE MAP PUT YOU IN THE MIDDLE OF A RESIDENTIAL NEIGHBORHOOD

Wrong location on the map

Expensive! This place is convenient for the area and they have a lot of higher end products, but its too small to have a really useful selection and everything seems too expensive.Their real value is in their bolt/screw/small hardware selection, which is impressive. Just hope you dont have to buy too many.

Since the move Ive noticed a larger inventory and much more space, staff is very helpful and the prices are reasonable...

I was early in the store . No one around so I was walking down isles trying to find some one to help me was about 5 min. Then both workers came from out of the store room and I said can some one help me he said well we were both in the back very rudely I might add then a gentleman came in they were quite pleasent to him I will never set foot in that store again !!!!!

After purchasing a plumbing item for 4X the cost of home depot I realized the part didnt fit exactly so I went looking to exchange the product simply for a different size. (I know, I know, that I should have been more diligent about getting the right size), however upon returning and simply wanting the other size I went to refund the first one and the gal at the front desk berated me for what seemed like forever on how the package was opened. She gave me some pretty harsh looks and fought me about the return simply for how I had opened the bag. To say I was surprised would be an extreme understatement. In a culture where customer service is a priority, this apparently isnt true at ACE in Olympus Hills. Apparently I opened the bag like a neanderthal and am not up to par with first world civilization and ripped it open like the Tasmanian devil. In going through business school, I understand that each negative review accounts for loss of at least 10 customers, while I dont want anyone to be out of business, I do hope this review does inform others of how this ACE operates. So, off to home depot I go with all my business, even though ACE is quite a bit closer, they will not be seeing this face again anytime in the near future. Hope this helps others and that home depot is significantly cheaper, more helpful staff members, not anywhere near the issues for returning an item, much larger selection, simply put... vastly superior compared to ACE.

This amazing little stores selection is great. They are my favorite for nuts, bolts, screws, connectors, brackets and all sorts of little hard to find hardware pieces. Staff is helpful and friendly. I go here instead of Home Depot even though they arent as close.

Excellent customer service. The manager went out of his way to help me figure out a sprinkler issue. Thanks!

Bill perfect outstanding excellent customer service. He tries extra hard to satisfy customers and keep them coming back. He took excellent care of my mom

This is a store I want to like, but also one that typically leaves me disappointed. It reminds me of a rural hardware store — small, a little expensive but packed to the rafters with merchandise.On weekdays, when the adults are in charge, the staff can be very helpful. On weekends, Ive found it to be another story when inexperienced adolescents are staffing the store. This past Sunday was no exception.When I walked into the store, the guy behind the counter — maybe early 20s — just glared at me. I proceeded to find what I thought I needed, then went to the counter where he was sullenly checking out another customer. The store phone rang, he turned around, picked up the receiver just enough to slam it down without saying a word. He then grabbed his cell phone and simply walked out of the store — leaving several customers waiting at the counter.Since this guy, as far as I could tell, was the only person staffing the entire store, I decided that it would be best to do what I should have done in the first place — go to Home Depot. Leaving the store, I passed by the guy who was seemingly now having a personal conversation on his cell phone.People have bad days, but theres really no excuse for rudeness or staffing a store with immature people who dont know what theyre doing. Like I mentioned, when the adults are there, its a good place. When the kids are in charge, its often another story.

This Ace has the worst selection of any Ace I have ever been in. I work nearby and have had more than one experience where they didnt have what I was looking for. In all of those scenarios that Cottonwood Heights Ace has had the product.

This Ace has changed management recently. I am not sure how to contact those of you who have written good or bad. I would like to thank those who have posted positive feedback. For those who havent had such a great experience. WE have made a lot of changes and would love to see you back in here next time you need a part or just want to stop in for a bag of popcorn. We look forward to seeing you!!

Very Helpful. On the afternoon of July 4th, I went in for paint for a project. I didnt see the early closure sign, but Chris and Bill kindly stayed an extra hour after closing to help mix paint and make sure we had everything we needed.A-- AlwaysC--CourteousE-- Employees

Great location. Smaller store but good selection and availability. Friendly and helpful staff.

Well, its a bummer to have to write this. But this place has frustrated me one too many times. I used to live near Olympus area, so loved to go to this store to look around... You can come across some of the darndest, off-the-wall cool stuff at an Ace store. I always had to wait an eternity ti get checked out when Id be done, but it was still fun to go there anyway.Since I dont live right by there anymore, I rarely go there just for wandering around picking up random cool things. Well, the last while, I have really, really been in the mood to go there and have had a significant amount of money just burning a hole right through my pocket!!! Read that as: **I want to go there and spend an indescriminant amount of money**.So I go there the other evening and it is closed well before the time listed on Google. I drove all the way over there, based on the time they listed here. Well, closed it is. Okay fine. Ill try another day.So today, I have some time and am still in the mood to check out their cool random stuff... But I have a particular question first before I drive clear over there again. I call to ask question. They pick up phone immediately and ask me to hold for a moment. Okay, no biggie... Until EIGHT minutes later when there has been no acknowledgement whatsoever. No music. No checking in on me. No letting me know it is taking them a minute to deal with something. Nothing.Look. I work in customer service and have my entire life, including small family businesses, which is what Ace stores tend to be. Having someone on the line for more than *maybe* 2 minutes without acknowledgement is unacceptable!! I was trying to be patient and just do other things while I waited, but got to thinking, if this is how it is when they have no idea who is on the line ir what they may need, etc... Really just shows me that they dont really want my business at all.They are closed when I go there during what should be open hours... And ignore my phone calls with questions in regards to me wanting to spend money there?? Hell, if I wanted to be ignored and not talk to anyone, I can go online and find random cool stuff.And they wonder why these small businesses are dying... Customer service is dying and with that goes the business.

Crate Little Hardware Store closer to my project than the Home Depot on 21st South. A little bit more expensive, but clearly worth it. Cheerful people. Most of the more common things they have.

My husband and dad went to buy a large light fixture for our garage, and two bulbs for the light. A few days later while looking at the receipt, we realized we were charged for two light fixtures. I took the receipt and went back in to tell the manager about the mistake. He said he checked the inventory and it was all accurate, so he couldnt give me my money back. I felt so humiliated. I wouldnt lie about a $13.99 light. Also, why had we bought only two long bulbs? If each light needed two we would have bought four. There was no point in arguing with him when he was basically telling me I was lying.Side note, I showed the receipt again to my husband tonight, and there was yet another mistake. We were charged for a snow brush that we did not buy. My husband said he remembered seeing some on the counter and somehow we were charged for one.I will not be returning to this Ace Hardware again.

Great people to help you, especially Bill Bikowski. he has vast knowledge of materials and products,if not he gets right on the computer and will find out for sure.the store is also very clean and well designed.

Saw a $7.99 socket set at Harbor Freight and thought Id buy Craftsman since I like their quality. Im only removing a motorcycle drain plug, so pretty much anything will work. They wanted $32! I showed the manager that even on the Sears website that exact part-number was selling for $21.99 but he refused to price match.Funny thing, I just bought a 1906 home that needs EVERYTHING. Lowes and Home Depot appreciate this stores lack of customer service to the tune of about $10,000.Each...

This is the Helpful Hardware place. Always great service, and friendly staff.

Over the top service. Same employees all the time that are willing to Help with anything. Bill in the back is the best

A small hardware store with nice, helpful people. If you need something quick, dont run all the way over to one of the big box stores, try this place instead.

Very impressive for DYIrs and Professionals alike.

Brought in a tripod I bought at a thrift store, immediately was asked if I needed any help. Already off to a great start. Then I said lets make this a hipster tripod lamp. That employee continued to help me pick out all the hardware I needed and for a total of $24 I had a DIY hipster tripod lamp in 30 minutes. They seem to hire whatever high school kids apply for a job there but regardless of swell or lame customer service i would say this hardware store usually has whatever weird crap I need on any given day.

Staff is not kind or helpful. That said, selection is fine. Have found that the store is always in shambles. The nuts and bolts bins are always mixed up and you have to use a guide to ensure that you are actually grabbing the right size.

It feels smaller than other Ace Hardware store, but they have a great metric selection. By the way, is it too hard to spell HARDWARE? It was harder than necessary to Google you. And they close in the PM hours, not AM.

They’re mean

So i went there today and was maybe 10 min early before they open and they where all putting things out and would not let me in said it wasnt time yet, i figure whats the big deal it will probably take me that long to look for what i want befor i need to be rung up, so i drove to Home Depot in less then 10 min, I also saw them turn away 3 others and i saw 2 of the 3 at home depot as well. I have other problems there so i wont be returning to that ace ever again, if i need an ace there are 6 others less then 30 miles from my home.

The 2 guys that work here are awesome.

Don’t go there. Super slow. Waited in line for 30 minutes while there was only one customer ahead.

Great neighborhood hardware store. They pack it in and have great service as well.

Well-stocked, courteous, professional help, but high prices.

These guys are great, and almost always have exactly what I need!

Great place. Always surprised by how much I can find even though its a smaller store.

A true hardware store. One of the best Ive been to.

Ace at Olympus Hills is always my go to when I need specialty screws or nuts. I find the staff very helpful and knowledgable.

Not quite as much selection as the downtown location, but the staff have always been friendly and helpful. I usually go in without knowing exactly what I need to solve a problem, and the staff always comes up with creative solutions and points me to the parts I need.

The employee at the front check out desk didnt even know the prices of the items sold in the store and didnt want to look them up. He just stood there and wouldnt go and find the price so we could checkout. Luckily another employee who was sweeping the floor went back and found the prices.

If you need hard to find hardware (nuts and bolts) they have a much more extensive variety than the big box stores.

Supposed to be a hardware store but I didnt find what I was looking for so I went to Home Depot...

Small although tons of product organized well

People are always helpful and nice

Always friendly service.

They had what I needed but when a customer called me while checking out the clerk got really rude.

Great place for almost anything hardware

Good service

I was treated really poorly. I asked for lighters and the girl was short with me. I dont appreciate being treated that way. Ill never go back.

I dont know how these stores stay in business with Home Depot nearby

Little store, super convenient!

Getting a key made

Good staff

Ace is the place

Glad they are here!

Expensive. Find a home depot