Its OK, I prefer home depot but I will say this sutherlands isles are wide and clean well organized and easy to shop. I dont care for the tool area its very inconvenient that they dont have tape measures around the store for measuring things unless you go over and buy it.

I honestly dont know how Sutherlands even stays in business. They never what Im looking for, and none of the employees are willing or able to help with anything. I try to support local businesses, but Sutherlands is making it really difficult!

Had everything I needed and staff was always asking if I needed help with anything. Very clean, staff very respectful. Big open place that is well stocked, was in and out in minutes. Good job Sutherlands!

Mind = BLOWN! Im scratching my head trying to figure out how Ive lived so long without ever knowing about this amazing store. They have better products and better prices than any other hardware stores. Its my new go-to store. Also - Its 5 minutes from Downtown SLC.

I always love going to Sutherlands. Its a hardware/lumber store I feel comFortable at. There is someone always to help or they leave me alone when I must look like I know what Im doing. Great plants, great prices, great specials.

Smaller hardware store but they have great customer service.

Service was excellent....very friendly.

They offer some reasonable quality items (such as tile) at low prices--possibly at low quality as well, so be sure you know what you are buying. They usually have a good variety of products in stock.

Yooooo imma sutherland too love you and great customer service very friendly 👍

The employees are amazing! They were so friendly and helpful.

This store leaves their Muzak BLARING outside ALL NIGHT EVERY NIGHT and its so disruptive and rude. We cant have any peace and quiet. Show some respect for your unfortunate neighbors. I can hear it in my living room constantly unless I shut my windows. -_-

Always have what I need and the customer service is always so helpful and friendly

Staff is always knowledgeable, helpful, and very kind.

I absolutely love this place,with not alot of options where I live I can usually find almost anything I need with this one stop shopping . Employees are very knowledgeable of their merchandise and are very helpful in answering your questions. Store is always clean and organized and you always get a warm welcome when you walk through the door. I would recommend anyone to shop here.

Love the staff, Ive been going to Sutherlands for over a decade now! Its more organized & neater, however some products I used get there, they no longer carry!

After a bad experience with a contractor, we had to finish our basement on our own. We needed a certain style of door and Sutherlands was the only place in Salt Lake and Utah County to have them in stock. We were able to get half the doors we needed, however the other half had to be special ordered. There were some manufacture delays due to various reason, so our doors got in a bit later than expected.This wouldve been an additional frustrating situation, however Paul and Team did all they could to make it right, even though it wasnt their fault. We were against a tight deadline and Paul was willing to have his team build a door for us if needed. Luckily all the doors ended up coming in with plenty of time. He even had our last 2 doors delivered to us, one at a time, as soon as they came in. We live about 25 minutes away.Paul and his crew showed great customer service. They went above and beyond of whats expected. My wife and are are VERY grateful for them. I DOUBT we wouldve received the same treatment at one of the big chains. Our experience with them has been a bright spot in a dark situation we were in. Thank you!!!

Amazing store great associates and very helpful staff. After trying many of the box stores I found them to be the most helpful people.Rich was amazing to help us cut down a door the door fit amazing overall very happy with the store.They have a huge store and yard.

Very helpful. Greeted numerous times by various staff upon entry. Clean store inside and out.

Nice people they always help

This store is a pure gem. Some of the people there have been there for 30 years. Stores like this are very hard to find, with excellent pricing and exceptional service.

By far my favorite store since I moved here a few months ago. The employees are knowledgeable, friendly and extremely helpful. Its a big hardware store with a small town hardware store feel.

It was good I was just wondering why there isnt more Sutherland lumber around town

Fast efficient, and a great selection. So much easier to get in and out than the other home supply stores.

They basically got everything and at a good price.

Good old fashioned service!

Always has what I need or something I can use for my current situation I am dealing with! Thank you!

The big box stores have a limited stock and high priced products here theres great a selection and reasonably priced feels like a local hardware store

The staff in the lumber department are knowledgeable and helpful, particularly Rod. Sutherlands seems to have lower prices and better availability of specialty lumber than its competitors.

A little more expensive on some things, but a good hardware store and friendly helpful service peaple

Great place have a lot of improvement project supplies

Sutherland is a cool store as they have $1 and $2 grab bag gadgets plus good clothes and the usual for a home improvement store

It was awesome. They were very helpful.

I would always hesitate to go by The store because you could not always find somebody to help and sometimes we would have difficult times finding things. So are the times I would rather drive further out to Home Depot to purchase items. Couple months from now I’ve been experiencing great customer service Don is always so helpful and as soon as he sees myself or just anybody needing help he approaches him right away he’s very professional And very knowledgeablE. I would really like him to be recognized for his great customer service and I no longer have to drive out to a different store to find my items. In the last couple months I’ve been wanting to write a review but every time I end up going to the story I don’t have my phone with me hopefully you guys already know what a great employee you guys have.

Great customer service whenever you needed or dont understand how appliance works someone there to explain it

The staff were very helpful. Knew where the products were that I needed and told me where to find them. Great job guys. Thank you.

Easy to navigate and great prices! Also free hotdogs on Saturdays!

One of the cashiers was coughing. Please tell her to go home. But then another cashier had her mask on correctly and in a great mood. Thanks.

Hands down best customer service with great prices!! We purchased 4 pallets of sod for the cheapest price in valley! Wayne is the BEST and communicated with me until I came to pick up our sod. He had our pallets ready for us and made sure that Ashley was informed and took great care of us being so personable! Rich was also another employee who was absolutely amazing!! From the young men that loaded our truck to every employee I past by entering the store, greeted us with a smile and welcome!! Im definitely a customer for life!!

Worst customer service!! Will not ever go back and I live right by there!!

We are in the middle of a small project and have to keep going back. The were a little short staffed, but always friendly. A little bit more staff in the tool department would help.

Looking for a specific item. Asked two cashiers and was told isle 5, 10, or 11. It was on isle 7. Despite the fact I was informed that they didnt carry the item, I will be back. Next time I will ask someone over the age of 21 for help.

A few weeks ago, all your employees were really good about wearing masks and social distancing. I was sad to see today employees with no masks, or wearing them down around their chins. Corona isnt gone in Utah! In fact, this week weve been breaking records in new cases! Please keep being careful to protect our neighborhood.

Great store

Friendly and helpful staff. Basic hardware supplies that are convenient for those who live nearby.

Everything I need in one easy to navigate store.

Great place to get tools too, we needed some specifics screws and they have every size and type we could think of.

I always go to Sutherlands first. Its the closest to my house and doesnt always have what I need, but I want to do my part to keep them open.

Great place for all your home projects. From lawn and garden to lumber, tile, electrical, plumbing and the rest. Helpful associates

Couldnt find what I was looking for on supply. However the staff were very nice & welcoming

Great service cheaper and less busy than home depot!

Good friendly staff. Very helpful

Great products and selection

Luv the store.

This is my local hardware store. Its not big box corporate like Lowes or Home Depot. Ive been going to Sutherlands for 13 years and I still recognize half the guys who work there. Its a nice change. You still can dig in a bin of screws and bolts, then go to the register with it and buy a bolt for 7 cents without a UPC or a plastic carton over the bolt. They sell local jams sometimes at the registers. Ask for the punch card. After 10 punches the card is worth $10 for using as store credit. Only 1 punch per day allowed, must buy $10 of stuff to get a punch. Monday is 3 punches day.

Disappointing. They think that people only need 1/4 in the summer for use with air conditioning. And the worker we talked to didnt have a clue.

Built my childhood bedroom from this store in 1971. Still my favorite place for memories and great stuff! People are all great at what they do and do their best to help you! Try-em youll like- em too.

Building a home misting system. The staff there was AMAZING! They helped me get the right pieces I needed to complete the project. And the misting system....I will just say the neighbors are jealous. Thank you Sutherlands!

Great selection and great staff. Always friendly. Much better than the big box stores.

Profiled 4 no reason

Local and sustainable! Great place

Love it love the employees of course

Very helpful employees. Very good with returns.This is my go to Hardware / lumber store. The employees are very helpful and have no problem taking back something if it doesnt work out. Its a little out of the way but it is worth the trip. Even if they have to refer you to somewhere else they are willing to do what it takes to help you.

I went there to get help remodeling my Kitchen and Dining Room no one there had a clue nor would they help me except for one guy for about 1 minute I have a credit card there i am going to Shred it and go to Home Depot

Rich in tile did a great job helping us prefer a harder to find tile that the box stores could not get Thanks so much Rich

A great place to shop.

Nice and cool in there and they have all the right things we need.

Not as much variety as the big name stores but their prices are hard to beat.

Great selections, tons of stuff in all categories

Fantastic quick and easy friendly staff love the store .

Wood prices are getting out of control everywhere. Stove pipe selection is best in town.

Good yard... Really helpful staff as well

Large store with huge selection of all kinds of home improvement items. New remodeling looks good. Checkout kiosks and line formation is confusing and needs clarification.

Gonna be honest, theres never enough staff on hand. Its a small, slow paced store. Only 10 customers at a time in average, and 2 people working. But the people who are working are usually friendly and try to be helpful. Convenient for a quick fix, but limited selection. So if you have a real project, do yourself a favor and go to Home Depot on 2100 South.

Place is kind of a mess and prices are a bit more than other box stores but the workers were friendly and they have a diverse and eclectic selection of products. Gonna start shopping here regularly over other big box hardware stores.

This is my favorite hardware store. They have the friendliest staff anywhere. The selection is awesome. You can get just about anything; from just a single bolt to a whole sheet of drywall.

Amazing staff!!! 08/05/19 I delivered a load from Laredo. The 11 pallets of marbles was stacked straight on middle of my trailer and they were moved all the way to the right of my trailer when i came here opened my trailer. My trailer almost rolled over when i was u turning at back of the store. Then they unloaded me right at the docking area with a pallet jack. Thanks for the staff I appreciate your labor and helping me get out there from this problem, and thanks a lot for staff manager Mark he is very professional knows his job and what he is doing great man !!! Thank you

This store has improved by ten folds. You can tell the new manager takes pride in his store and truly cares for his customers. Its nice to see a manager interact with the customers and make sure they are satisfied.

They always have what I need.

Never let me down they always have what I need

Wayne the manager has made this store awesome. He has this place staffed with knowledgeable employees all always willing to assist. They all greet you and are more than willing to help.

Sutherlands is a great store been going there sense was a kid

Always feel like Im dealing with professionals, great prices great selection

Worst experience ever! Bought a shed kit with some modifications for the doors and also thinking it was pre-cut to save me time. Rodd helped through the process of picking everything out.Upon receiving my materials I then realized that I was mislead in what type of shed I was receiving. I was going to have to cut and build everything from scratch. Then after looking into the instructions I realized he did not change out the instructions for our new door. All was for the original door. I called in and was given the instructions to look it up online, and was given a website for a company that was not even the brand of door I was going to install! Rodd of course was not available because it was Saturday. After figuring all on our own and when it came time to paint the exterior walls we then realized they had given us the completely wrong colors!! We had gone in person to pick all of this out and they even stapled our samples with clear marks as to what colors we wanted. The colors chosen werent even on the same sample!! Will never shop here again! Horrible customer service!

Cheaper than others stores...same quality

Wayne at this store is amazing ! we had a horrible incident with Gary. We called to ask if they had a specific product in stock. He was rude and not friendly at all. Seemed annoyed at the fact he had to speak with us. Desperately needs customer service training.

Nice store to browse.. saw excellent tomato plants, also got a wheel barrow while there. Didnt have one unassembled and waived the 10 dollar fee for assembly. Made a difference in buying it on the spot. Great staff there.

Beautiful, clean, organized hardware store. We LOVED their selection of unfinished solid wood tables, bars, stools, and islands!! Omg, they were so beautiful and well-priced.. and the wrought iron hinges & handles on the doors & drawers.. it was so Mediterranean!! I couldnt get away from that section:) But anyways, they have everything in that store, and even more lighting selection than any Home Depot Ive ever been to.

I found the hardware I needed. Employees were helpful and courteous.

This is our preferred home improvement store.Everyone there is helpful and knowledgeable with a willingness to help you succeed with your projects.Small to large projects we know we can get great advice from employees such as Mike and the others who work there.

As most know the grand junction colorado store lost their lease i was in the middle of a project and had already bought all my bath vanities sinks from sutherlands.One ended up the wrong size and thought i would have to change all the others to match but i took a chance and called the salt lake city store and they stepped up big time. gary and wayne ( managers) went over and above they shipped me the one that i needed to complete my job at no charge They did not have to do any thing it was not their problem.thanks wayne and gary your kindness and professionalism is very much appreciated.

We recently have decided its worth it to drive further to go to sutherlands. You could not ask for friendlier more helpful staff. Wish we would have started going here sooner .

Good selection, personal service

Great Staff!! Took care of everything I needed.

It was not good. There were only two checkers and I could only find one of the things I needed. Now Ill have to drive farther and fight the crowds.

Used to love coming here but were abruptly met by locked doors going to the garden section at 4:20 in the afternoon. We felt like we were being pushed out when they dont close close for another 40 minutes at 5pm. Tried talking to the cashier about it and all she was yeah.

I found the right thing. You would too.

The store has recently been remodeled. Found it much easier to find what I was looking for. Been a customer for 30 years and always have been happy with the service

Great Store! Lumber selection is much better than the other places and prices are great. Nice folks too.

Its alright... Higher prices than other hardware stores and no military discount along with store hours are the negatives.But on the plus side... They have employees who are knowledgeable about what they sell and unique choices of products that you cant find anywhere else

Great selection of PVC fittings. Lots of employees available to help. Asked about how much a plant was and got more than 50% off so they could make room in the greenhouse!