Bryanna was very helpful and enthusiastic. Appeared that she was enjoying her job and helping us out. I enjoyed her cheerful personality. Oh…and she was knowledgeable in what she was helping us with. Aileen helped us briefly and was willing to help even when she could have probably taken a break in between customers. They both took their time to get our screen protectors on our phones without any lint left behind. Highly recommend both these young ladies

Very nice staff they have here. The rep Aileen was very helpful and greeted me as soon as I walked in.

My experience at this place was well addressed. The young rep (Aileen) that helped me was polite nice and knowledgeable in her field of work. Great team members u have there. I would recommend family and friends to that store with no hesitation.AIRBORNE OUT✈

I had been trying to upgrade my phone for a week with Customer Service Reps over the phone. They could not resolve my issue, but I went to the store and could not let the evening go by without acknowledging Austin great customer service skills. He was patient and worked with me until the issue was resolved. I really appreciate all he did in making my purchase a success. Thank You and wish you all the best in your career at AT&T. In my opinion, he should be promoted! He resolved an issue managers over the phone were unable to resolve.

Aileen helped out my family and I and because of her we are very happy with what we bought. She was also very nice and respectful. We will definitely be recommending the At&t Salisbury store to our friends and family!

I’m definitely coming back to this store. I came in for an I phone 12 and this sweet girl named Kayleigh set me up. It was a great experience from start toFinish. She got me out quick and painlessly! She was wonderful!

Aileen was our store representative. We couldn’t have asked for a more friendly employee. She was sweet, funny, and beautiful. She got us our order quickly and we were in and out in five minutes. I also loved that there was hand sanitizer on every table.

Aileen spent the entire day switching over 5 lines/phones and and two Apple watches for my family and was an absolute pleasure. Very informative and patient. We are very happy to be a part of AT&T now thanks to Aileen!

Worst service ever!!!!! Please don’t go!!!!!!! I been with them for years and they had been charging me for a line I didnt even have a phone for please they will steal your money walk away

Great store! Was very clean and I was instantly greeted. Miss Kayleigh answered all my questions and helped me figure the best way forward. Im glad she was able to explain everything so easily!

AT&T is the best store in Salisbury NC because of your amazing customer service rep Marvin. I am new to the area coming from MA and his professional knowledge, kindness, problem solving skills and the way he is with everyone in the store is such a gift. You are so lucky to have such an amazing employer. Because of him It makes me feel so confident to have AT & T. I will Stay with AT & T because of Marvin he is a 10.

My experience at my local AT&T store was great.Bry, the store rep, was so helpful transferring all my info from my old iPhone to my newly purchased device! She explained all the new features of my new I phone and answered all my questions . Bry was very knowledgeable and extremely personable! This store is extremely well managed!

I was making the jump from Android to iPhone and an associate named Kayleigh helped me out and she was fantastic. Very kind, knowledgeable, and patient with me while she got me started with my new phone. Thanks again!

Bryanna was amazing and efficient! Aileen was also a great help and getting our screen protectors on! 10/10 would recommend them for any of your phone needs!

Aileen was extremely helpful and very professional. She assisted me the other day on my business account and today I returned to have her help with my family plan. I highly recommend you ask for Aileen at the Salisbury location.

Kayleigh was fantastic at her job. Great help. Couldnt of done it with out her

I was on vacation, had forgotten my charger and needed a new case. Kayleigh was the most kind and gracious representive, giving great feedback on the choices. She even let me know I was due for an upgrade I was unaware of! I wish salespeople back home were half as attentive as she was!

Now the worker was trying his hardest. But i spent hours here trying to start a new service coming from another company. I spent hours and hours for them to tell me with a $300 trade in id have to put $800 down on a phone 😅 what the actual Eff i have amazing credit. Verizon within 15 minutes had my new phone in my hand with no down payment or anything. The company its self at at&t seems to only care about money. Employees were awesome and were trying their hardest and i appreciate them

I just got back home after visiting family in NC and while I was there my phone completely cut out and I was lucky enough to get a rep named Kayliegh who was able to help me get my service up and running so quickly and she was so kind and positive throughout the entire interaction, she definitely saved my trip!

They are amazing! Kayleigh was very thorough about explaining the trade-in process. Give her a raise! Definitely will come to this location when I need to upgrade!

KAYLEIGH was the one who helped us! she was so nice! This was the best experience at this store yet.

Kayleigh helped me find a new phone after I dropped mine. She made my day better with her professionalism and charm!

Aileen was a great helper made everything so simple she helped us in our bill and on connecting another line. Thank you for making it so easy for us, Aileen

Marvin and Kayleigh were great. Customer service at this location is phenomenal and I had an overall great experience getting my new 12 pro max. 10/10 would recommend.

Kayleigh is a very good retailer consultant she helped set me up a new phone and it did not take as long as I thought it would. I was treated very well when I arrived at the store and I have really bad anxiety and she made me feel very comfortable. All store employees were very friendly.

WHOA Kayleigh was a freaking rockstar! In and out so fast she helped my grandma who is very slow pick a phone that worked for her and did it with such kindness and patience. We will be back to see her!

Great service even though store was fully packed everyone was busy and being as attentive as they could and i was in and out in less than an hour with a full upgrade and new AirPods

Best customer service at a cellular device store I’ve ever received would recommend to anybody!!

I have had many different providers and AT&T has always been great. They always go out of their way to get you the best deal. Today Andrew was extremely helpful in adding my mother in law to my plan!

I visited this store tonight and was helped by a very knowledgeable and kind associate named Kayleigh. She answered all of my questions and helped us with a purchase. She worked quickly and efficiently. Thank you for your help.

This was the best place to go. They are courteous & informative and very friendly staff. They found the problem fix the problem with a smile on their faces thank you and thank them

I just want to say that Kaylee as well as Marvin and Austin We’re awesome!They were very knowledgeable and assisted me in every way.

Aileen was such a great helper very nice and patient always try’s to find the best deals for you. She is very very professional and bilingual a very great helper!!!

Kayleigh was the most amazing person ever! She did everything under the sun to help me and my family! She had a ton of people in here and she was really busy and she still had amazing customer service!

AileenShe is really good worker and she is so pretty thanks to her we got new phones 😍..

I was very pleased with the level of customer service that was displayed at this store! Everyone was very friendly but it was that one rep his name with Marvin he went over all my questions (and I had a lot of them) with no problem not one time did he get frustrated with me he definitely went above and beyond to satisfy my every concerns!!! I will definitely be back to this store for all my phone needs and I will definitely pass the message to all my family and friend to come to this store for all your Att needs!

The emploiess are very polite and well educated on thier products.

I switched from Sprint now T-mobile because their service became horrible after the merger. Friends and family recommend AT&T, we had a realy good experience with Kayleigh setting up our new service. Our phone service has been excellent since we switched, Im so glad AT&T was recommended to use.

My fiancé and I had a bad experience with Verizon, so we came to AT&T to see what we could do. We got taken care of by Marvin and let me tell y’all he was the best. He treated us so nicely and our overall all experience was fantastic!!! If y’all have any problems go see Marvin he will for sure take care of you!!! :)

Austin Gould helped a lot he was very knowledgeable and had me out of there fast I’d give him 5 stars

Kayleigh at this store was awesome and very helpful! Thank you so much!

Kayleigh was amazing came in for a phone and left with a smile and a phone! A+

An excellent stop for cellular needs. Making an appt makes it easy to upgrade a phone or get a new line of service added. They also took care of my TV and internet needs. I loved the buy two get one free deal on accessories!

Aileen did a great job explaining everything to us.

Kayleigh was AMAZING!! I didnt have an appointment (recommend doing that as it can get a bit busy) but was helped after a short wait.She helped me to get the information from my (ANCIENT) phone to a new phone. She worked diligently and patiently with both my phone and me!When we ran into an issue with my account and/or the transfer, Kayleigh explained the problem and the options to correct, counter, or bypass. She answered all my questions completely.Kayleigh also checked my account to ensure I had the best options for our needs AND saved me 💰 money 💰! She helped me find a case for my new phone and ordered a screen protector (the store was out of stock)and had it shipped to my home.Kayleigh told me that I should not hesitate to come back when the protector arrived and they would be happy to install for me! I will go back to the AT&T store in Salisbury, NC!

The gentleman who helped us was very easy to work with and helped us out a lot. great manners & customer service (-: 10/10

I had the pleasure of working with a young man by the name of Daniel. He was very helpful and had all of the answers we needed and more! I will be always be grateful of Daniel and this store for switching my service from Verizon after I had such a difficult time with them during the holiday. Thank you Daniel and the amazing at&t staff!!

I bought a new phone, case and a glass screen protector. The screen protector cracked in my pocket on the way home. I was in a hurry because I had to catch a flight which was why I bought the phone in the first place. I came back 16 days later and brought it in because I wanted to exchange it for a brand that would last more than an hour. They told me no refunds or exchanges after 14 days and since it had been 16 days they wouldn’t do anything. I explained why I couldn’t come back immediately but they still said no. I asked for the manager she suggested I just buy another one of their brands that could be warrantied in store. I asked why they didn’t sell me that in the first place and didn’t really get a clear answer. I think that’s just poor customer service for products that are already very overpriced compared to other stores. Your better off going to Walmart to buy your accessories. They are cheaper and have hassle free warranties. I have to pay $8 shipping to replace a screen protector that lasted an hour. I feel ripped off. Complete waste of $60.

Amazingly great staff, always willingly helpful! The whole staff always look for any possible savings or the best deals!!

They Were So Nice & Helpful, They Gave Me A Really Good Deal & Excellent Customer Service. Literally Answered All My Questions!!

Not very knowledgeable. Send me to Walmart to buy a phone

Kayleigh was wonderful! Excellent service!!

I purchased an iPhone 12 Pro Max online on December 24th, 2020 and was ensured through a chat session (which I have a copy of) and speaking to a customer service representative that if I traded in my iPhone XR for this new phone I would qualify for the $700 promotion they had going on at the time. I took screen shots of my cart at check out where it reflected the $13.33 for the installment plan and then the $5 a month for the next up plan. I have yet to pay that for the iPhone 12 Pro Max and I’m currently paying full price of $36.67 for the last 5 months. I have called every month and spent approximately 20 hours on this issue being promised each time this issue will be fixed and receiving credits of $15 because that representative couldn’t help me due to having no authority. Claims/tickets have been submitted and then I get a notification on April 24th, 2021 saying the ticket is closed so I assume it is resolved and await my phone bill. I open my phone bill today and it is still the same with my installment plan being $36.67 plus $5 for the next up plan. I call again and still receive no solution to the issue. I followed all of the steps in trading in as I was directed through chat and phone calls and I am being told that I don’t qualify when I have screen shots and multiple chats sessions and notes where I’m guaranteed this will be fixed. BUYERS BEWARE!!! Att lies and provides false advertisement online and over the phone. Representatives are not trained properly because you get a different answer every time. I’m VERY FRUSTRATED and will never trade a phone in again and will discontinue service as soon as our installment plans are paid in full!!!

Rude store manager. They are not even at&t. They are a different company that lies to customers.

These wonderful knowledgeable people did a great job replacing my screen protector and kept there word by reserving this for me, a screen protector that has taken me 3 weeks to locate! Very happy with my service. Thanks!

Our issue was resolved and saved us money also. Thank you Anthony!

The only thing AT&T Store does now is sell phones. They do not have anyone there that knows anything about how fix the problem you are having with your phone that you purchased from them. They used to have good people that worked there that could help you with a problem you were having, but NO MORE. I strongly DONT RECOMMEND AT&T ANYMORE.

Had a great experience in the store. Associates are very knowledgeable and genuinely cared that I got the best deal for me and my family.

The staff here are great. Dont go with AT&T. I got Covid. Out off work due to Covid. Have documentation. Showed them the proof of it and my bill got behind. Called customer service on it and they woukd do nothing to help me with it. Asked for a3 day help and denied. They dont care.

Anthony has been great and very accommodating to my husband and myself from the beginning. He is super knowledgable and kind. Definitely professional and helpful helping us get our our plan and answering our questions about promotions.

Awesome store. Friendly and helpful employees.

Thank you to Andrew to help me to upgrade my lines and have the Patient !! He is really good and for the people that don’t know English he can speak Spanish too ..

Sebastian and Kris are the two greatest helping human beings I have met, I am a 71 year old man US Navy Veteran. The phone is great and I bought it because of the terrific sevice I recieved.F H Moore Jr

Made an appointment online to come into the store and take care of some stuff on my lunch break. Due to covid they had a sign on the door saying no more than 3 people allowed inside. There were a good 6 or 7 people inside. Me along with 3 other people were ignored outside for 30 minutes. I didnt matter if I had an appointment or not, we were ignored and never greeted. Very disappointed in the way AT&T handled that. I wasted my entire lunch break. At least come outside and greet us and let us know the situation.

Very frequently and helpful

We went there but they could no help with what we needed

My husband and I bought our first iPhones yesterday. We are senior citizens and not up to speed with new technology. The representative at the Salisbury NC store PATIENTLY went step by step with us for as long as it took! Impressive!

Took forever needed a new carrying case they said we dont have them i went over to display got one that fit perfectly the girl said well maybe we do have some that fit well it helps if you try looking around a little bit.

Had issues with my phone Sebastian was very knowledgeable, helpful and patient definitely will be back to see him very professional

We received excellent service at this store. The salespersons were cordial, performed their tasks quickly, and maintained a high level of safety for the consumers and each other by wearing their masks correctly.

I had a very good experience with this location!

Probably will never do business at this store again I called yesterday and spoke to two different representatives who lied about the exchange policy stating that you could only do one exchange on a phone because it’s “store policy” and one even lied and said it was printed on the back of the receipt however I called two other corporate stores in Charlotte who confirmed that the exchange policy is up to two. This AT&T store is ridiculous!!!! it’s sad I have to drive to another city just to get a simple phone exchange completely because instead of them doing their job they want to lie about it

I just took the AT&T for the Salisbury store survey and I made a mistake I meant to put number 5 for the first question of the survey which means very satisfied I accidentally put number one that is not what I meant I meant yes I was very satisfied! Also I want to save that James Jessica Anthony and especially Joe were very much on point and very helpful and Im very sad to hear that the store is closing.

It was a very pleasant stop for me. I had a brief wait but it was busy. I needed a new screen protector. We discussed the type and reccomendations. I picked one out and my sales assistant put it on for me and done a wonderful job I might add. Thanks so much for the help and wonderful service.

Could not help me ...told me to contact Att by phone

Tasha is wonderful! She was very kind and patient with my mom and with me when I called her in a panic with a problem. She was able to fix everything and I truly appreciated her willingness to help. Thank you Tasha!!

Great staff!!

Good place

Not helpful

AT&T should give Joe a raise as well as follow his example of listening to what the client wants and needs. He is the only reason me and my wife chose to stay with the provider following days of service issues and other stores trying to upcharge us for services we didnt want... Now time to get back to work. Thank you Joe!!!

This place awesome so I got a iPhone 11 from Apple store at&t y’all should go to this place it’s the best place I’m going to keep going hear

Great customer service

Great place to to business. Unlike most cell phone carriers they dont try and rush you out the door! The staff is very helpful/professional. I would recommend At&t to anyone!

I walked inside of the store where no one acknowledged me... so far I’ve been standing around waiting for assistance for 5 minutes and still no greeting, no one asked how they could assist me. I can already see that I will not be back to this location they also seem to have low staff?

Great customer service!!!

Great store

Good service but very pricey

See Rob their on commission but you would never know it none pushy it was tell me what you want/need and showed me my options I went with the cheapest phone in the store and you would have thought I was buying the whole store his helpfulness never changed

Clean store but the people that were working when I went in here were very unhappy acting. They were not in a hurry to wait on anyone. I was one of three people and there were four employees. I still have yet to have one of them to speak to me. Very unusual for that store.

Very satisfied

Just you average at &t but has good customer service

I went in to this store looking to activate a phone my wife gave me. It was an iPhone 8 through Verizon. I read the newer iPhones were interchangeable through networks. The lady that greeted me informed me that the only phone that was interchangeable was the new iPhone x. 5 minutes later Im in my car putting my att sims card into this iPhone through Verizon, out of curiosity, and you wont believe what happened? It worked. This staff isnt horrible, Ive been here before and I have had good experiences. I just hope that the staff will learn their craft a little better and save everyones time because they wasted mine.

We seen this lady name was Emily kittrell she was exceptionally nice and very helpful.

The most horrible att store ever. They lied about everythjng they sold me and when calling att directly they said there was nothing they could do and I would have to take it up with the store. The store wouldnt help do anything. While I was there the manager was referring to a customer as bro and when the customer said I am not bro I have a name the manager kicked him out. While the person I went with continued to keep their services and upgrade (I cancelled everythjng and went to Verizon due to horrible customer service and prices) it went further south. After three hours of trying to upgrade her phone they advised her the transfer machine was broke to copy all her pictures and contacts over and they could download an app to copy it. She had to leave her new and old phone there after spending several hours there. Three more hours later she called and they said sorry we can’t get your stuff so come get your phone. She went to pick up her phone and the sales rep that originally helped had an attitude and belittled her. This is a horrible store!!!! The people are rude and liars and not willing to help. They wasted an entire day off to get nowhere!!! If you have to unfortunately stay with ATT due to their lies and locking you in contract go to Best Buy to get anything done. The manager and staff are POS!!!!!!!

Went in the AT&T Store on Monday September 17th I was in the store for approximately 10 minutes DJ and Delisse never spoke to me or acknowledged me..so I left..Ill go to the kannapolis or charlotte store where the customer service and product knowledge is much much better.This store is terrible...low stock..inexperienced employees...they lost my sim card...called the store and Robert had me on hold for 52 minutes before I finally hung up the phone...only go to this store when I absolutely have to...their service is ssssooooo slow and they never have enough employees working.

Long wait

Aggravating unhelpful, always changing staff ..buy your phone online save a ton,,activate it yourself via at and T help line. Do everything including warranty over the phone. The store is a complete pointless endeavor and they put you on the phone with corporate anyway in 98% of visits so why bother waiting 45 minutes for no help

Not very helpful! These guys are not good at what they do!!! These people are not dedicated to their job. ......only needing a check! People like this are why people create crimes!

Great phone service

Friendly staff, my preordered phones arrived few days late though, may have been a warehouse stock issue and not store related