The worst experience with any retailer in any industry. The salesman was not helpful or informative about the vehicle. Spent no time explaining the features of the car. Apparently has no clue as far as the inventory on the lot.Kept trying to sell me a vehicle of which I had no interest.The first day after the purchase the key fob did not function. Could not even start the car half the time. I called the salesman thinking that since I just spent thousands of dollars at your dealership he would be willing to help. Not so much. Seemed quite annoyed and said there is nothing he can do and told me to call the service department.So I actually went there thinking someone would help me. Not so much.I was told there would a charge to put a battery that works in the key fob.Remember that I bought the car the day before. I told the person with whom I was speaking that charge was unacceptable and asked to speak to her supervisor. She said she was the supervisor and told me she was not willing to do anything unless I pay the key fob battery replacement fee. I did get upset.She told me to leave and never come back or she would call the police.She then proceeded to call my place of employment and attempted to get me fired.All I can say about your customer service is....Wow!

Stopped in to trade in my Santa Fe for a new one a few weeks ago. My sales man Tim took great care of me and made the process as smooth are possible. Stanley and Kim assisted in their perspective roles to complete the process. The dealership was clean and well stocked (I had multiple vehicles to choose from that fit my needs). This is the 4th Huyundai I have purchased, all from different dealerships. I have had a great experience each time. I recommend this dealership to anyone looking to buy in the Salisbury area.

Dropped by regarding a light on driving dash. After much discussion and analysis, Zack thought best to schedule a thorough analysis by the service area to resolve. They are doing this before a long drive planned in fall. Provided a loaner for my appointment.

Service has always been great. Cost not the greatest. Few recent issues that are having me give the middle of road review. One after an oil change an tire rotation I had a tire blow. When I got my tires replaced I was informed my tires where over inflated an couldve caused the blow out since my tires where starting to show signs of wear. Second issue I had was I had front shock replaced under warranty cause it was leaking. Same shock is doing it again. I purchased the extended warranty an this time its not covered cause the mileage of truck its at recommended shock change. Despite being changed once. Cost of the shocks $575 just for front. Mind you I had on fail twice. I just ordered a better quality shock, Bilstein all four for $320 and my mechanic who works on my wives car is going to install them for $50 when I have an oil change done with him. Thirdly I have had an on going issue with my driver side washer sprayer not working properly. They tried a few times to I guess flush line with no success if anything made it worse over time. So they ordered a replacement set of sprayers. Never called me to tell me they where in. I followed up three later and they had arrived the day after my last oil change there. Anyways I went in to have them replace them assuming it was covered under warranty. And yet again it was not covered. Its an external part. The $85 for the job isnt the issue the lack of customer support given to me by this dealership an Nissan at this point. Im definitely walking away from the brand once done with this truck. And Im not going to let my wife look at a Pathfinder now as well... That maybe petty but thats how I feel. No longer will I return for service for here.

Wanted To trade my Van in with passable credit. I have a year and a half left. The guy replies back I need 10k down!! They must be crazy!!!! Across the bridge I go again! Came back with little down and a newer Vehicle no issues! No wonder the dealerships across the bridge always ask if they still sitting on cars over here.

Swore I would never visit this place again, but stopped in due to some road noise with tires. I had an arrogant worker comment on the face mask I was wearing, he then advised of a $140 diagnosis fee (my mother has purchased 2 cars there and I have purchased 1 from there, always used their service) and NEVER been charged such an exorbitant fee. On top of that, he advised of a 3 hour wait. I grabbed my keys, thanked him and seeked services elsewhere. Lots of people like this place, Im not sure why, but I have nothing positive, have experienced nothing positive the last few times I went here. My last visit prior to this was 3 years ago, now I know why.

This had to be about the best car buying experience we have ever been through. Huge kudos to Faith (service dept) for suggesting Ed & I contact car salesman, Taylor Bounds. Taylor went above and beyond going over details and getting more money for our trade ins. If it couldnt get any better we finished with Pax Howard in finance. He handled the 2 car purchase with great ease, as if he had been doing the job for years. Thanks again to everyone at Pohanka involved in our 2021 CR-V (times 2) purchases, it was a pleasure to work with you. We are so happy to be back in a Honda.

Shameful attitude by someone name Leslie who messaged me on Facebook and low balled me on a vehicle that caravana and vroom offered 6k more, she had a bad attitude, she got nasty with me, she claimed that she is the buying person for pohanka, I wonder how my experience would be in person!!! Don’t buy from them!!!!!

Everyone is very attentive, nice and very courteous. Alexis Battista whos been with me from beginning to end has kept us updated on the progress and she even took extra effort to check my record and found out that Im still under warrantyTHANKS ALEXIS

Service was fast and efficient today with friendly service.

I went over to take my car for a recall but I came home with a new car awesome my cousin Jeff Dale. Go and see him

Made appointment for 5000 mile service. Should have been 30 minutes when you make appointment… Took two hours.. extremely disappointed… staff friendly

They take care of the customer. Every customer matters!!

Doug and Vince got us into the preowned vehicle that we needed at a price under our budget. Definitely recommend.👍

Great sales and service and sales team

Thank you Alex for helping us find the car of our dreams and great deal. Definitely will be telling my friends to go here for their new car.

Loved it theyre the best!

Super friendly. More reasonable than a local estimate I received. They did not keep me waiting all day. They gave me an estimate and were done before that time

Fast getting keys madeFriendly customer service.

Vince did a great job on selling us this car as well. Excellent service by all there

A very negative experience.Customer service was unsatisfactory and when tried to be resolved my concerns (were of course blamed on me )customer error not anything do with Pohanka of Salisbury.

Always wonderful people and service

Wonderful people to work with We love our Neissan Sentra it does everything that the very expensive cars do and gets the best mileage that I have ever seen

Jeff Dale at Pohanka provided exceptional customer service. He follows up just to check in to make sure all is well with our Honda. We appreciate you Jeff.

Love this place . Purchased new SUV. Salesman Cedric was fantastic everyone very nice and accommodating!.

Didnt honor my free oil change and it took about two and a half hours.

Wanted to get a oil change on my new truck and left with another new truck keep on Susan she shell sell you a car.

They started as very courteous. Apologetic due to the part for our vehicle on backorder. Once the part arrive that is when things went badly. The fuel pump was not put in correctly which caused fuel to leak onto the fuel pump housing where the electrical connector sits. So the connector was sitting in fuel which could have resulted in a fire/explosion when the vehicle was operating. My son operates the vehicle and he takes it to school. I am at a loss for words on how poorly we were treated we this dealership trying to make things right. which they never did. They offered a free tank of gas. Ironic.7/2/20 So the dealership replied to my review to email them and i sent them my letter to MBUSA. I also disputed the charges with my bank. This was their reply:I made some calls and found that this matter was investigated thru your credit card company as well as Mercedes- Benz and has been officially closed. Have a great day! - i actually laughed out loud with the lack of courtesy!Clearly i am still upset that they returned a vehicle to my son that could have caught fire or exploded due to their workmanship. The funny part is Carlos said they had their best tech on the vehicle. id hate to see what their worst tech would do.

Horrible experience! I worked with a man named Ryan, who was rude, unprofessional and lacked any type of interpersonal skills! I was supposed to purchase the vehicle I wanted on 4 different occasions, but unfortunately Ryan nor the financial department contacted me back! Being as livid as I was I reached out to the sales manager which was a guy named William, and he wasn’t much better. He didn’t apologize for any of the inconveniences on their part, running my credit multiple times without my authorization, nor for the behavior of the salesman Id been dealing with. He instead responded with “well Ryan is new” and just focused on getting me to purchase the vehicle right then and there and choose not to address any of the previous issues! As you can imagine I went elsewhere, which was a shame because I really wanted the vehicle, but there was no way I was giving them a dime after the way I was treated! Please don’t ignore the the poor reviews!

Great service and affordable

Smh! The phone call I got today was even worse 😒!

I was just looking. Website easy to use

Didnt really go out of their way to sell/lease me a car to the point of irritating. Usually like non pushy staff but this crew didnt even make me feel they wanted my business before I arrived. Turned in my lease and left.

Came for a car cause deer decided for me. Was given good options within my price range. Staff was friendly and accommodating.

We had a superb experience buying our new car there! I highly recommend this dealership, as well as the management

Always the best customer service. Friendly and will give you a fair deal. Thank you Jason and Taylor

Amazing and great diligence in finding the bwst rate for our situation and budgetary constraints. Took about 5 hours but worth it.

Charlie was very helpful and understanding of my car needs

To the owner, I called your General Manager about what happened to me in your dealership. The GM inform me, he will look into the matter. I had to call him back, after he told me he was going to call me back. Then, come to find out on 11/20/20 my second key doesnt work. I will see you in court after the holidays.Thank you for all the pain and distrust.

Michael O helped me with my question and was very easy to talk to.Thanks for your help mike!

I had an issue with my 2012 Odyssey, this was May 2020 and I was traveling with my family from NJ so I called nearby Honda @0930. Pohanka Honda of Salisbury scheduled an appointment for diagnosis @1130. I arrived @1120 and SA told me no record of my 1130 appt so I waited until 1pm before vehicle moved into bay from parking lot. SA told me she wanted the best to look over which is why it took so long. Approx 1345, SA with best mechanic standing by, explained the issues (codes P0300 and P0301) are severe and required replacement of rings and other major work at cost of $2500 to guarantee results or $800 (replace all plugs and coils etc) but that had no guarantee of resolving the issue. I told them I needed a few minutes to call my wife to discuss. I then researched these codes online and it stated $2500 repair but also mentioned it could be a bad coil. I asked SA/mechanic if issue could be with a bad coil (assumed that was part of the diagnosis that Im paying for). I was told no its not the coil and its known issue with Odyssey. I told the SA/mechanic to put the vehicle back together because I wasnt ready to spend that kind of money. He put the vehicle back together in less than 10 mins (awfully fast for that level of diagnosis). Once I returned to NJ, I had a honda certified mechanic address the issue, he moved the coil to another cylinder and noticed the error code moved with the bad coil. He replaced the bad coil and installed a new plug (another sign it was coil issue becauseplug was pretty black compsred to the others) and now 6 months later, no issue. The repair took less time than the Pohanka Honda diagnosis. What a disappointment and waste of money for diagnosis by the best mechanic @ Pohanka Honda.

The staff here are always helpful and friendly. While I wasnt happy with the diagnosis, I appreciate the great service they provide!

Always a great experience here! The Nissan dealership people were top notch!

I urge you to look and not ignore the low rating reviews on this place and if possible avoid working with this place. Specially with JR and the general manager. They are grimy people with ill and malicious intentions.My brother whos a healthcare frontline worker during this pandemic and has good credit had a car emergency and went here because he needs to be at work . It was his first big purchase buy as the salesman called it and got a terrible deal because they told him he has what they called a fake number credit score. They sold him a 12yr old car with little to no service done to it, 100k+ miles and possibly the highest apr % rate Ive ever seen or experienced even as a first time buyer with low/no credit.My brother is young and on his own and instead of getting help he got taken advantage of by a what I thought was a reputable business place.Please dont listen to the lies these people are selling.

We took our car in for scheduled maintenance . The associates are so nice . You dont have to wait long at all to get your car serviced. Pohanka of Salisbury MD is a great place.👍

Very friendly and very helpful. Vic at Nissan is the best.

Thanks to Nase, I found something reliable and spacious. He was patient and his customer service is refreshing. Beth was great as well! She was very personable and funny. I Ieft feeling encouraged and confident! Pohanka is the best!

Good & quick service

They went above and beyond servicing my car.It was greatly appreciated!

Horrible experience! I had my rear brakes worked on, at their suggestion. We left for vacation and while on the Cross Bronx Expressway my driver side rear brake essentially fell apart. I was pulling a camper, had 3 children in the back and I lost brakes! We were stranded on the Expressway for several hours until help finally arrived. We came to find out latee that Pohanka didnt secure the caliper correctly so it came off and ripped my brake line apart! No brake fluid, no brakes! Luckily we werent killed and didnt kill anyone else!

This is my forth purchase from POHANKA Mercedes. They are outstanding and do such a great job. I cannot imagine going any place else. Thanks to Sandy, Brett, and Kevin for all you did.

I had a great experience. Everyone was so kind and helpful—especially Dave and Caleb. Thank you!

After working all day. I was tired,a little dirty and probably smelled the same way. I had money to burn and was ready for a new car. I walked in and this place was shiny..lit up like Las Vegas. I new I was in the right place. Unfortunately the salesperson did not think the same way.I was treated like a second class citizen. There was zero effort in making a sale . I was walked out in less than twenty minutes without even being shown a single vehicle. But they did give me a bottle of water for my time. I did get the brand spanking new car the following day...just not from this establishment.

It has its good and not so great experiences. So far its 50/50 depends on who your able to deal with. My buying experience was great! But I know few others ive referred its been mediocre.

I recommend everyone to go see Davonta at Pohanka Hyundai. He makes the buying a car process so easy and smooth. Great customer service and I drove off in the car I wanted. Best on the shore!

Always get good customer service.

They were polite and nice when I got my car serviced.

I have to give a shout out to my Girl Jessica in service ! After Kim, Lori, and Steve moved up or out Jessica is our go to girl! Feels like she knows more about us then our own daughter . It is a pleasure see her every time we bring our car in for servicing! She treats us like royalty! Jessica is very smart and is not just a service writer she also completed a NATEF automotive program while in high school so she has turned wrenches too.Glad to see Lori is back as well You girls ROCK!Keep doing what you do Pohanka!

Great experience very satisfied

Phylicia did a great job following up and setting up cars I was interested in buying. The salesperson, John, showed me some models I hadnt considered. A few car sales person tactics were tried to push me to decide, but not too obnoxious. A few times I was concerned about how carefully they were following guidelines for keeping customers and themselves safe. Pulling down facemask to talk, rubbing nose with gloved hand, pulling mask back up and reaching into car with that hand and a few other subconscious actions were disconcerting. Sticky substance on steering wheel and dust that indicated the car had not been thoroughly cleaned. Overall a good experience. Several cars I would consider buying if the price is right.

I drove five and a half hours to purchase my car from Nase! The experience I had made every mile worth it. Not to mention I left with something a world better than what I had myself to believe so I wouldnt be discouraged. The whole team were phenomenal!! I can make the promise now if and when I need a new car or my friends and family I will always send them his way!

In for service. Scheduled through the cars app and everything worked as it was supposed to. I was skeptical.Service itself was quick and affordable, they even wash the car for you. Attendant and mechanic were all respectful and professional. I am pleased with the service and will definitely be back.

Very friendly staff. They really make you feel like youre their only customer.

Cedric Armwood is the man! He understands people are looking for an experience, not just a car. It’s no wonder he’s the #1 salesperson. The entire Pohanka team worked together to make buying two vehicles smooth and seamless. 🙌🏻Thank you, Cedric! 👊🏻

The young Lady working in the service Department was very halpfull and friendly.

I want to thank the magic man for helping my mom to get a new car. He gave us Excellent customer service. I would highly recommend and refer my friends and family to him.

Wow they really don’t care about your car once you buy it from them. No support for the new Nissan Leaf charging as they sell as a feature of buying from them but they always have the charging spots blocked by workers cars. Support shop open on Sunday is actually a Hyundai employee. Great business guys, not going to buy any other cars from you!

Just recently paid off my 2016 Honda Pilot. Woo! David Carpenter was a huge help on assisting with the purchase.I had a non licensed driver t-bone my Ridgeline ( that I also purchased from this location, and with David Carpenter’s help) I was in desperate need of a vehicle but could not make it out.So David sent photos, and videos explaining the features as if I was there with him,and he going over the vehicle and what it had to offer.He called me numerous of times to make sure it was exactly what I wanted . Purchasing the vehicle only took minutes and went so smoothly.It was even delivered to my door without me stepping foot into the dealership.I have bought three vehicles through this location with David Carpenter and always excellent Honda’s and they last a lifetime!Always a pleasure to come in, call or speak about the next new vehicle. Thanks Pohanka of Salisbury! And thank you David Carpenter for your help and your time.

Slowest service ever! I was there almost 6 hours. After 5 hours, they said my car was ready. I saw on the service ticket recall hadnt been done. That was the whole purpose of going. They had to pull it back in the bay. Interior light that they said, they fixed. NOT! It was a big waste of time for me. I could of gotten alignment and oil change done somewhere else faster.

The best car buying experience. The entire staff treated us to 5 star treatment and cared about our individuals needs and exceeded our expectations in the finance department. We will never shop at another dealership, Megan and Dan were so helpful with their expertise and George was honest, knowledgeable and patient with us to meet our needs in the right car. Mariah was so thoughtful while finalizing for our daughter and went well beyond with George to make our experience one our daughter will never forget. I called it Blue Bell, it felt like a small town with kindness and thoughtfulness.

My salesman was Jeff Dale. He was very helpful with recommending the Honda Accord Touring once I explained my needs. He was very professional from the start of the sale beginning with the test drive to the end of the purchase by explaining and demonstrating all the features of the car. Jeff is awesome to deal with and I will recommend him to all my family and friends.

Pohanka could not have been nicer to deal with! Maggie McGraw is an excellent sales person incredibly helpful. We will recommend her to all of our friends. 5 Stars to Maggie and the staff at Pohanka!

If you’re in need of a vehicle, and would love awesome service! Please take the time to go see Davonta!!!! Let me tell you he made things super easy even though I had “ZERO” faith he made it happen!!!!! I love my Car thank you again YOU ROCK!!!!!

The Pohanka dealership and I go way back. What I will say is they strive to please. Smiling helpful people like service manager Anthony Chilcoate, service advisor Chrystal and my trusty sales consultant Kevin Robles. I can always count on them for service with a smile, to be honest and professional.

I went to Pohanka Honda Saturday and the salesman Jeff Dale was very helpful and courteous. He took the time to answer my questions and pick a car that was suitable for my needs. If and when I get another car I will go back there again.

Not satisfied at all

I would definitely recommend Pohanka Hyundai.... Nase “The Magic Man” was definitely able to work his magic!! Excellent customer service....

Exceptional service experience, up from Virginias eastern shore. Easily worth the drive. Wish they had the vehicle, a 2014 Tdi diesel I purchased in the DC area, I wouldnt have gone that far. Experience made excellent by Eve and John in service and by Peter, an exceptional diesel mechanic.

My wife just bought a car here. Kind of a strange layout with a diverse, unique group of people running around the place. If you were to visit them for a vehicle, do yourself a favor and deal with a gentleman named Keith Moorer. Car dealers get a negative rapport from word go... Keith is a good guy, who tells it to you straight.

Do not recommend. Unprofessional

My husband brought our son in to buy his first car. It was a very exciting day. But you ask what happens after you leave. I brought my Hyundai Sonata in for a recall notice. As soon as we pulled up we were greeted. ALL of the recalls were addressed. Please believe they care about you

Very professional staff. I am very happy with the vehicle and the excellent salesman.

Great service

Great people there they treat you right they treat you like you are a long lost friend and very accommodating

Best car dealer on the east coast if you go there looking your leaving with a car its that simple..go ask for Kevin Robles..I can pretty much guarantee you will ask yourself where did all these other salesmen come from hes the man and if him and the rest of Sandys team cant get you in a car well then God himself has intervened for some reason well never understand

What an excellent experience. Davonta Smith took good care of my daughter. She was buying her first car and he walked her through every step. He was very patient and professional. She drove away very excited in a 2018 Hyundai Elantra. If you are car shopping go see him, great guy!

Very nice people! Went in for an oil change, said it could be an hour but we were out in 40 minutes. Bill was exactly what we were told on the phone, no surprises. Only reason for not giving 5 stars is they didnt apply our coupon we gave when we first strived and we didnt catch it before leaving. So paid full price. But service and staff were great! Good waiting room with hot chocolate for the kids.

Very professional

Davonta Smith (The Magic Man) is definitely the man to go see at Pohanka Hyundai. Great experience and excellent customer service.

Oh wow thats awesome

Went into Pohanka to get into a new car. I told the salesmen to only run my credit with their bank, two days later I have 5 inquires with different banks for the same day. Never again.

For having to put up with me. They were awesome.. thank you all in the service department 👍👍

My experience was incredible! Nase Magic Man is an amazing salesman. He really listened and got me exactly what I wanted. I didnt feel like he was just trying to sell a vehicle, but that he cared. I would definitely recommend anyone looking to go see him. I now believe in magic. Thanks again Nase Magic Man!

I recently had the pleasure of purchasing a 2019 Hyundai Sonata not only am I thrilled about my new vehicle but my salesman Davonte Smith Aka The Magic Man made my experience very pleasant and entertaining...If you have the desire to purchase a vehicle I strongly recommend this awesome salesman!!!!

Best place for quality cars. Good deals all year round

My man David never lets us down and is always willing to do what it takes it get us and any friends into a nice ride! Go see him you will not be disappointed!!

I have purchased my last 2 Honda Accord cars from Dave Carpenter. I love Pohanka. I have purchased other cars in the past from sales people that works in Pohanka, but I have always bonded with Dave the most. Not only is he an awesome salesman, but I consider him a friend as well. Believe me when I tell you that he goes above and beyond for me. I am a pain because I worry him about getting me the best deals lol, but he comes through every time. Thanks Dave.

Wow, great place to get your car, they really care about you there, my experience with Walter Davidson was truly amazing.

Bought another car 2020 Camry

I have to definitely give credit where credit is due.My salesman Nase said that he could get me in the brand new 2019 Hyundai Santa Fe that I wanted and he made it happen!!!Great customer service all the way around!My car buying experience was so awesome that my parents were in the market for a vehicle and I sent them to Nase.They bought a 2020 Hyundai Santa Fe yesterday and they were extremely pleased with the no hassle,straight forward, and pleasant car buying experience!!!