First time to Gerry Wood Honda for initial servicing of an Accord purchased at this dealership. Very pleased with the work done at a reasonable cost. Service Adviser Shaun was extremely helpful and courteous. I waited for the basic 5000 mile servicing to be performed and the building was comfortable and staff friendly. I have used other area Honda dealerships in the past (had a series of Accords through the years). Would rank Gerry Wood Honda at the top of my experiences both purchasing and servicing a car. Highly recommend.

Jessica was phenomenal! She took excellent care of me and was kind enough to walk me through all the services they did for my car and made me feel well informed about everything I got done. Great value for their work! Highly recommend!

Competent and friendly service. I was kept informed of my cars status by the service advisor. In and out in short order and with complementary car wash.Thank you Gerry Wood Honda.

Everyone was very cordial. All of the tests they did on the car were explained & how they turned out. Told us where to pay & where to go to pick up our car. Complimentary car wash.

Gary Junker (salesman) was amazing to work with. I knew exactly what I wanted, shopped for the best price and on had 1 other dealer do a bait and switch price. So I was very Leary about the dealer throwing something in at the last minute to raise the price of the car. I was pleasantly surprised! Gary and the folks at Gerry Wood Honda was pleasant, efficient and fair. One of the best car buying experiences I have had! I also appreciate that they followed COVID precautions by wearing masks. Highly recommend this dealership.

I guess my review will buck the general trend in that I had an unfortunate experience trying to purchase a 2022 Honda Civic Sport. I worked with internet sales rep (Tamara) and on premise sales person (Austin) to secure a selling price with deposit and paperwork to be executed next day. I received a text from Austin next morning that the monthly quota was reached and the Sales Manager no longer wanted to honor the quoted amount. I let him know I was not interested in an updated price but fully understand that in this market they were probably able to move the unit that same day with no issue.The dealership gets two stars only because of Tamara and Austin who both provided solid service and communication. The unnamed Sales Manager gets zero stars and as a result once I hit post on this review Gerry Wood Honda is dead to me.

Shane in the service department is awesome, he is very knowledgeable and professional. If he ever left Id like to know where he goes. Will follow

I must say Gerry Wood Honda has earned a new life long customer. Everyone was compassionate to what I was needing. Special shout out to Gary Junker who made this whole process quick and easy from the test drive to the delivery of the vehicle. I was blown away with the ease of the whole process. No pressure, no hassles. A huge Thank You to Aron and Joshua for absolutely every thing you guys did for me! I’m so loving my Honda!!

Quick service. Definitely will return again.

Jessica is amazing. Detail oriented, very focused and always gets the job done. The team have been very up front and honest regarding how pressing certain issues may be. Stay awesome!.

Gerry Woods Honda of Salisbury is not only where I Purchase my Vehicle but also where I have it Serviced!The Staff here are very Knowledgeable and Customer Friendly!The only Negative that I’ve perceived is that of my Salesperson Ryan.He was very Nice, but whenever I waited to hear back from him on having my Honda Accord Detailed I had to reach out to the Detailer Department to get an Appointment!I’d Recommend others to Gerry Woods Honda!Sincerely Ethel Vinson!

Jerry Wood Honda has been great to me from locating me the right car to helping with service on my Honda. Shane in service is great…..always nice polite and takes care of your auto needs. It’s just a good honest place all together . I would highly recommend to anyone.

First of all, this is my 3rd visit to Gerry Wood Hondas service department. The customer service is great! It has been every time. This particular time I needed a minor repair on my Honda Fit. The service department not only fixed the problem quickly, but they did it free of charge! I would have gladly paid for it, but they wouldnt have it any other way. Nowadays this is a rare occurrence. I am definitely a believer in Gerry Wood Hondas commitment to quality and service!

I had a great experience buying my insight. I was able to get lots of information online as well as by phone and got a great deal. The folks were friendly and helpful and I am very satisfied.

Gerry Wood was very busy but allowed me to leave me vehicle until they could get to it, which I appreciated. They communicated well about pricing in terms of parts and tried to help get me better prices as needed for what my vehicle needed.What disappointed me, was that I was hit with a large diagnostic fee when I told them I would need to complete the work at another time due to the high cost of the parts. In addition, they removed parts from my vehicle which should not have been removed as per our discussion.I fully understand the need for a diagnostic fee to pay for labor, however, I was never told of the diagnostic fee at any point in time. To better their service, I recommend they inform customers of the fee when they are bringing their vehicle in. I didnt not expect my vehicle to be diagnosed for free, but I did not expect it to be $140. I give props to the receptionist who showed nothing but kindness and concern about my disappointment.

Top rate dealership.my service advisor did everything to make my experience easy and enjoyable. went out of the way to give customer satisfaction. Highly recommend Gerry Wood Honda

I dropped my Honda Accord off for an airbag recall. Customer service was awesome. The only reason for not giving a full 5 stars, is the amount of time they kept my car. I dropped it off for a scheduled appointment at 8am and was not called back/able to pick it up until 4pm. I was never told ahead of time that they would have my vehicle all day, even when I made an appointment. They offered a loaner, which I assumed would be off their own lot. I did not realize they would shuttle me to Enterprise for a compact rental car. This took until after 9am, getting my day started later than planned. Also having to return the rental lead to delays on the rental company’s part. Point being, I wish I had just sat in their waiting area and maybe they would’ve treated my appointment and car as a priority. Instead I felt like it was something on their list of “things we are required to do for recall” and the last vehicle serviced that day.

Wonderful experience! Quick, and efficient oil change! Jessica was knowledgeable and was fantastic!

I was very satisfied with both the service and professionalism that I experienced at Gerry Wood Honda. Sean was very helpful and informative of what needed to be done. He also made it possible for me to speak with Mr. Coombs and that was most appreciated. I intend to transfer from Hendrix to Gerry Wood, thats where we should have gone in the first place.

I want to say to you, thank you for the assistance you provided to me while my husband and I were shopping for a car. You were very knowledgeable and helpful. We are delighted with our purchase.The entire experience at Gerry Wood Honda was terrific. The best car-buying experience we have ever had. From all of the staff theirassistance and professionalism, everything was done first class.It is without hesitation of any type that I will recommend others to Gerry Wood Honda dealership. Thanks again for all the help.

Everyone was great. Staff was very informative and listened to what I wanted. This was my first time purchasing a car and it went awesome.

Made appt. for repair on vehicle, during the whole process i was informed of what was happening. Unfortunately due to my schedule i will have to return to have the repair completed. I am satisfied with was able to be done for my vehicle while it was at this location. And the communication with text alerts is great. In real time responses.

Great service. Designed to be easy for the customer. It took a little longer than I had expected but it was my first time going.

Shane was awesome when it came to a forgotten oil change in addition to many other things that were done correctly.

Service department was very detailed kept us very inform to what was going on with the car the experience was better than the sales I would recommend the service department to everyone who has a Honda

Jessica is one of the main reasons I love the service at gerrywood Honda. She treats you like family. They take care of you and are very professional.

Awesome people here, they really cared about us and making sure we got the right car and deal that worked for our family. Would highly recommend Ryan Travis and the Gerry Wood team for any car needs!

Courteous sales staff. Great to work with.

Great people.will do everything than can to get you in a car at a good price...

Good buying experience. People were friendly and honest. Gave fair value for my trade and also fair price on new car. Much better than most car dealers Ive experienced.

Fast, friendly, efficient service. Had a recall replacement on our fuel pump. Gerry Wood Honda handled this in a quick and efficient manner. We were very pleased.

I have owned many cars in my life time, as you know they have problems and need repairs, I have recently relocated to Salisbury about a year ago and needed some repairs on my Acura. I took it to Gerry Wood Auto Group to get repairs and to Shane Gibb there service advisor and the made me feel right at home! Shane advise me what i need done and the service was great, it is best I’ve had on any of my car ‘s. When drop my car off to Gerry Wood auto group I know my car is going to get the best service there is, I’m so please with work they do,,what can I say if want great service and the job done right go see Shane Gibb, at Gerry Wood auto group you will not be disappointed!!V

First class service, great attention to detail. Recommend without any reservations

Very friendly professional staff I was in for regular oil change maintenance. Recently purchased from Gerry Woods I usually have doubts about turning my car over to someone. Its a process to find a good mechanic. Theyre ability to explain what needs to be done for regular maintenance was simply explained. I made a connection with the lady that checked me in.I decided that Jerry Woods Honda of Salisbury made me comfortable and Ive found my new auto mechanic

Worked with a gentleman who was more than helpful. From the test drive to getting a good deal on my trade in he covered all basis. I left the dealership with a 2017 hyundai tucson limited with low mileage. Although the dealership was out of my way Im glad I made that drive. Would recommend to friends and family.

I went for a recall for my HRV and as usual the service was excellent jessica was so polite 🐣

Gerry wood Honda did not disappoint! Jessica was amazing as usual and all staff offer top of the line customer service. I only bring my car to Gerrywood Honda for maintenance and they give me friendly reminders of what needs to be taken care of and by when. Give them a try you won’t regret it!!!!

This was my first time buying a vehicle in Salisbury since moving here 18 months ago. I believe in rating true to my experience.Having said this my experience was exceptional. No pressure, no surprises when it came to the deal.My sales associate was Bradley Alexa, who was instrumental in my decision to buy from Gerry Wood. Bradley was very accommodating to all of our questions and made us feel very comfortable. After our decision, we left very satisfied.BTW- vehicle is a 2020 Ram Rebel. Love it.Go see Bradley.

Great service friendly people. Never had a problem we couldn’t solve. Lisa runs a great department my service adviser who I can’t remember his name right now was very professional. Been coming hear for years and years. No complaints at all.

I chose Gerry Wood awhile back to repair my CRV after hitting a large piece of metal on the interstate and they did a great job. When I decided to trade for a newer model, I checked them out. Their prices were lower than other dealerships I looked at. My salesman was awesome and listened to what I wanted. I got a great deal and my experience could not have been better.

Shane as usual took excellent care of my car. It’s not even a Honda, but I won’t go anywhere else!

Told me they ran my credit but it wasnt true. I was also told I was pre-qualified to buy a car. Nevertheless, when I got there I was told I had to pay $2000 down with a co-signer.

Salesman was super nice and very up front was honest about vehicle and wasnt going to get our hopes up for something that wasnt going to work for our payments we wanted to stay around.

Shane and his team provide high quality service. He helps me understand what’s needed to be done and why and gets my car back to me very quickly. I appreciate the professionalism very much!

Jessica and everyone was super friendly. The young man who checked me in kept me up to date on everything going on with my car.

Good. Helpful. Options for savings. Appreciated shuttle.

Just an oil change but I was happy to receive updates about my car through text. Great experience!

I have always had a good experience with the service department at Gerry Wood Honda. I find Jessica Linville to be especially helpful and friendly!

Excellent customer service by Shane Gibb of Gerry Honda. Very patient and caring! Excellent all around!!

Completely unethical location! They charged for an inspection knowing that the window tint would not pass. Ive witnessed inspection locations informing IMMEDIATELY no go, so to be charged over $100 and fail solely due to tint level is awful!!

I just wanted to thank Bradley Alexa for his assistance in my recent purchase. After visiting several different dealerships in Salisbury, I was very frustrated when I couldn’t get anyone to come outside and speak with me. You’d think a salesman would want to sell a car, but apparently not at some dealerships. Bradley didn’t hesitate to come outside in the rain while I was looking at trucks, and was very helpful while I eventually found the one I wanted. He could not have been more professional, despite the late hour I arrived at Gerry Wood. I would highly recommend Gerry Wood, and specifically working with Bradley Alexa.

Wonderful experience every visit! Jessica is an excellent service representative, always warm and welcoming!

Worst dealership I have ever been too! Went to my scheduled oil change at 9 am to get my oil changed and waited 2 hours. I went back to desk and they said they hadn’t even got to it yet. When I asked for my keys nothing was said. Not an apology or reason why they treated me this way. Worst service center and dealership ever... if I could they wouldn’t even have a star.

Great service department! Communicates clearly, and always looks to help meet your needs no matter the issue. Honest and up front too.

My experience was wonderful! My sales guy was named Travis he was AWESOME! Very quick and efficient! This was the best car buying experience I have ever had!! Thank Y’all for all u have done!

Very professional people work at this dealership. Work is always done right the first time. Everything is always fully explained. Shane and Jessica are very courteous, professional !! Mechanics are very highly skilled and trained professionals. I have been taking my car here since December 2015. I highly recommend this dealership. By the way they work on any make or model

Terrible place to do business with. Do not go to this dealership. They will agree on one price, then change it and say they made you a good deal. They ask for a down payment, and not refund you if you decide to back out because they came back with an offer you did not agree on. Lost a few hundred dollars and still no vehicle because of this. They say it’s because they had to get the vehicle from another dealership and detail a brand new car. We were told before that we could get any color model we wanted and they’d get it. They are rude. They’ll waste your time. Basically they will steal from you and screw you over.

Had 3M scotch guard paint protection film installed. Ray and his staff did an awesome job. Ray is a stickler for perfection. He is a genuinely concerned that your experience is the best it can possibly be. I am a person who’s hard to impress. Ray exceed all my expectations by a mile.

I own a 2018 CRV with 28100 miles on it. It started getting slow to crank. Called Gerry Wood Honda and said bring it on down although they were busy on Saturday morning as you can imagine. Needless to say our battery was still in under warranty so they replaced my battery free of charge. Also washed our car!! Thanks Jessica for taking care of us!!!

I took my non-honda vehicle in for repair work. The customer service was outstanding and the facility was emaculate. The work was completed much sooner than I expected. I was notified as soon as it was ready. Great experience.

Great experience! Erik was great to work with and made the process of purchasing our new vehicle super easy and smooth! Customer service was great!

Shane in the service department was so nice an professional. He did everything I had requested an then some! Great customer service!

I always receive excellent service from service department at Gerry Wood Honda. This time I had the opportunity to work with Jeremiah. Service was excellent and provided in a timely manner.

My experience with Gerry Wood Honda was very pleasing. The service people were very knowledgeable, courteous, friendly and treated Miss Red with Love, thats my little Chihuahua. Thank you Gerry Wood Honda, V.D.Moss

Purchased a new CR-V Hybrid, they didn’t have what I wanted, but agreed to the price I was happy with and arranged to find the car at another dealer. When I arrived, I was a little concerned they would change something about the deal we agreed to on the phone, but not only did they keep the deal, but the car they gave me was a 2021 instead of the 2020 we agreed to. The manager came out and informed me that the deal was the same. Would recommend.

Great service with great products. We enjoyed using Gerry Wood Honda.

Recent visit to Gerry Wood was excellent. Jessica was ready for the appointment and got everything taken care of quickly. Great customer service.

I appreciate the swift service for my car and how well I was treated when the service was provided.

This is best experience I have had at Gerry Wood Honda. Ryan and Wesley are best salesperson I had dealed with. If I buy another Honda I will definitely return to this dealership.

Got us in car we wanted at deal we wanted was very pleased

Jessica is the best service tech. that we have ever had, she goes above and beyond what we expected.

Happy with service I received.

The staff was very professional and prepared me for what to expect. Pleasant waiting lounge. Complimentary car wash. Excellent service!

Jessica was our service rep and she was great! My daughter and I appreciated all the time and effort she put into getting the recalls and inspection processed done timely so that my daughter could get back to Mooresville. The service rep who did it I understand was top notxh!

Process went well. Had a CEL and there was. TSB for the issue and fuel injectors were replaced free of charge. Kept me updated during the process. Wouldn’t hesitate to use them again.

I received excellent service last Saturday when I brought my car in for an oil change. Felipe was very professional and ensured I was aware of a concern with one of my tires. I have been a customer of Gerry Wood Honda for many years and have always been pleased with their professionalism.

Sales person Ryan Travis was unbelievably helpful and one of the nicest guys I’ve ever met, very professional and knowledgeable! Above and beyond what I expected! No doubt sales person of the year!!!

Great customer service by Bob and Larry! Had all paperwork ready for me, was quick and easy. Store was easy to get to, clean, everyone was wearing masks because of Covid. I feel like I got a good deal, and I will definitely visit again for my next SUV.

Very courteous, helped save me money, fast service

Great family atmosphere! Never want to purchase a car from anywhere else!

Jessica was great in receiving me well and making sure I was taken care of properly I give her 5 stars.

Great experience! Shane was very efficient and answered all my questions.

Great service department. Helpful, friendly, able to answer my million questions. Willing to go the extra mile for customer . First Honda Ive owned, and will return for future service.

I have a great relationship with Gerry Wood. I would highley recommend them to anyone i know to purchase there next vehicle.

I have been coming to Gerry Wood Honda for 6 years! The service has always been quick and informative! Questions are answered in a courteous manner! Thanks for taking care of my vehicle.

The service department at Gerry Wood Honda is wonderful and everyone is very professional. I was in a few days ago and Jessica helped me with getting my CRV serviced. She’s very knowledgeable and helpful. If I ever decide to purchase a new car, I will head to Gerry Wood.

Experience was great. They were ready at appointment time. Everything was really nice

Ray, in detailing, went out of his way to help me. Knowing I was coming from out of town, and arriving late, he sent me a picture of the building where I should park and leave my key. He then personally called me when it was ready and followed up the next day to make sure I was happy. This man should teach customer service classes. THANK YOU, RAY!

Great service. Quick, courteous and knowledgeable

Awesome TEAM!!, Jessica from service department was amazing!!

HORRIBLE Company!!! Called about a wrapped Honda I saw on Cargurus for $28,000. Called and was about to drive an 1 1/2 hours to buy it. Spoke with Evan. They are bait and switching people. Wanted an extra $4,000 for a wrap and window tint, that was already on the car! That is ridiculous! Then told me that if I dont want to buy the car then dont! He was the rudest sales person I have ever dealt with!

Thanks to Jessica in service for getting my questions answered. I am the customer that wants to know every detail and I am sure that may get under a service persons skin, however Jessica was very helpful. She even had JJ. (The service foreman) explain some things to me as she wanted to be sure to give me the correct information. Thanks to J.J too. He is very knowledgeable and professional.

Great experience. Exceptional customer service. Fast Service. Clean environment in waiting area.

This is not my first visit to the service department but each time it has been a great experience, these people take care of business and do not nickle and dime you, they get it done, when Honda builds a 3/4 or 1 ton truck there will not be any thing else in my driveway, and a lot of it is thanks to the service dept at Gerry Woods

I worked with Felipe Carranza to schedule my service appointment. He was highly professional and a pleasure to work with.On the day of the appointment, he kept me informed as to what I requested, as well as some service items that I had not requested, but needed to be completed, including an open recall from Honda.The items were completed within the time frame promised, and at the estimated price that they quoted.This was my first service appointment with Gerry Wood Honda, and I will now continue to bring my Honda Passport for service, maintenance and recall items. I felt like a valued customer.

Service was excellent. Jessica explained everything repairs completed on time

Vary good. Staff went out of their way to help

Gerry Wood Honda is the best place in Salisbury, NC/ Rowan county to get your Honda/ Acura serviced. We have been bringing our Hondas here since 2003, and have received consistently the best service and at a very competitive price. We got a quote once for a repair from an independent Honda specialist and the price was _higher_ than Gerry Wood, so we no longer waste our time looking for alternatives, and we use them for everything from oil changes to an engine swap.

Great customer service! Shane in the Service Department is always a pleasure to work with.

Very friendly atmosphere and always enjoy talking with the service people. Would highly recommend this place for any service or repairs needed for your vehicle.