I drive (over an hour) from out of state to Pohanka Nissan for my regular maintenance just because I trust the service and the customer representatives are all amazing, especially Faye.She always keeps me updated on recalls for my vehicle. The newest recall to my vehicle was unbeknownst-to me, as I did not receive a letter or email notice from Nissan proper.Faye made sure I was made aware of the recall. I am so appreciative.I drive in from a non-taxed state so coming to this dealership also adds that cost.

Broke my Air Cleaner Parts during recommended services on my 2015 Rogue. Just spent $900. There & now I have to take it somewhere else to find out how they glued them together. Replacement cost is $700. These were broke during Spark Plug replacement & Fuel System Exchange as far as I know. Blamed it on me cause I had someone install an engine air filter although it was done before any of the recent services. The lie came about when the Service Manager Josh told me they were glued as I knew this to be untrue as I didnt even know they were broken & knew no one could have glued them but Pohanka. Very, very upset over this. Spent 5 hours there that day with an appointment & supposedly there were problems getting my spark plugs out to have this thrown at me at the end of the day. Now once you know someone lied to you really cant believe anything he told you that day. Furthermore, when I got home noticed that only one of these parts for $100. was documented on my Invoice & I had to go back to find out what he verbally told me would cost $700.People always asked me why I go back to the dealer after the warranty runs out, because I always got excellant service thats why till last year when they didnt have engine & cabin air filters for my vehicle & they would have to order them (documented on my invoice). When I asked if this was because of Coronavirus he said no, that they didnt stock for older vehicles. This is why I was replacing them in the first place & the person replacing them was competent.

Thank you Kevin for all of your help. Kevin was nice, respectful, helpful and understanding, he made sure the car was cleaned before taking it home. He also offered to teach me a few different things about my car that I wouldn’t know about if he didn’t tell me l. I love how the car drives and ride very smooth. Very spacious in the backseat for my kids. I love the rims that came on the car. The back up camera is kind of difficult when you haven’t used one in a while. Every experience I’ve had with Kevin Robles was great. Please thank him for me again. Keep working hard Kevin your a great person and salesman.

My salesman Kevin Robles is the best he helped me every step of the way and constantly informed me as to what was going on. He’s a very kind and humble gentleman glad he was there to help me purchase my new car He’s a fine young man and I look forward to doing more business with him

Service for my 2018 Titan. Second time I have had Pohanka Nissan perform maintenance on my vehicle. This dealership has met my expectations both times. Customer friendly and honest about wait times. I was asked if I wanted my vehicle washed, which I agreed to. It was free but it could of been washed better.

They are always so nice and help me find coupons on my phone for my oil changes. The Technicians always do a great job on my car. I wont take my car anywhere else. I love them.

Had recently purchased a 370Z and wanted Pohanka Nissan to give the vehicle a complete look over. Good thing I did that. Have always worked with Faye (service advisor) and Brian (tech). Brian found a bent support bracket in the rear axle area and a bad battery. I plan to have those taken care of soon. I have used Pohanka Nissan for a very long time, for my Nissan and Benz vehicles. Pohanka Nissan has never disappointed.

I worked with Kevin Robles he was very excellent to work with! I didn’t even think I could get a vehicle due to my credit! everyone at the Dealership was real nice and friendly they showed me how to use my Nissan . I previously had a base model 2016 Hyundai Accent and had no clue how to use the push to start lol!! But I was totally happy with my experience!

Adam Williams was very friendly and helpful. The other gentleman that was working with him with the sale was also very friendly, helpful and was ready to do anything we wanted or needed. This was our second time dealing with Adam & Pohanka Nissan. They gave us a great deal & also so friendly. If and when we need another vehicle, Pohanka Nissan will get my business.

Three weeks ago we made the final decision that our next car would be the 2022 Nissan Pathfinder. We looked online, emailed dealerships and finally calling those dealerships with no luck in finding a Pathfinder SL in red. The typical answer from about 6 or 7 dealerships was we will have to wait 3 weeks and even 2023! Finally we made a call to Pohanka Nissan of Salisbury. We spoke to Devin Thornton who enthusiastically told us, Pohanka can make this happen! Devin took care of us from arranging a test drive, him and Krystal working out the financing and assuring us that we will have our new car within 2 to 3 weeks. To our surprise we received a call 3 days later our car was there! Thank you Devin and the Pohanka Team for a great experience!

As always, no one does it like Pohanka Nissan. I purchased this vehicle from out of state and the team at Pohanka kept me in very well informed every step of the way.Their attention to every detail and insuring the customer feels comfortable through the entire process is second to none. Weve purchased many Nissans from Pohanka because every time the customer experience is well above whats expected.

Vic and the Pohanka team did an exceptional job providing over the top customer service experience for my family and I. We are riding in an all around safety first vehicle (Diamond Cut) 2021 Nissan Rogue AWD Platinum SUV. Pohanka of Salisbury comes highly recommended and the word is most definitely going out! Thank you for the prestigious service and adding us to the Pohanka family!Need A Whip... Call Vic!!!- The Dennis Family

Leem made it very easy and i did not feel pressured. He took his time with me and showed me a lot of different trucks. When we finally found the one that was in my price range and size range he made it happen for me! Thank you Leem and the rest of the staff at Pohanka!

The service people were so friendly and helped me out. This was my first time here and I will be a loyal customer!

Staff were very professional and courteous, especially Brendan and AdamBest customer service in the fleet

I have no complaints every thing was good thanks

Kevin Robles and Kim at Pohanka Nissan are awesome at what they do. My husband and I had our share of car shopping especially trying to find the right fit. Went to Kevin at Pohanka Nissan he walked with us every step of the way making sure all our needs were met and Kim got the deal done. They both were very patient, professional, and consistent. Even though they had other customers you still had their undivided attention.I just want to personally give you guys a 10/10 stars and say Thank you guys so much. Please if you are in the market for a vehicle go see Kevin and Kim at Pohanka Nissan. You guys are the best! ! ! ! 😀

Worst ever experience!!They dont care about the customers. I bought a car from them and I received the car which was full of stains, white (paint) spots, some scratches and some ash/sand in the car inside. And new 2021 year car I am talking about. As well as their service is so disappointing that I took my payment back and call the deal off.When I was leaving, their sales manager said to me Get out off the office.This shows how they care about their customers. They need to understand that even we are a small people buying small cars, we earn very hard money and they should not treat us like that. If you dont like selling small cars please stop advertising them.No more Pohanka for me. (As if they care.)Thank you.

The experience that I received when purchasing my car and the assistance from the young man was phenomenal.Aaron helped me decide what was the best vehicle for me/ my needs and went above and beyond my expectations from previous experiences with other car dealerships.Aaron was courteous, knowledgeable, and patient with me. I really felt valued as a customer, and I will be sure to refer him to anyone I know!

Very dissatisfied with the service. They said I needed the whole sunroof replaced for $1900 when in reality the drain was clogged and delmarva auto glass cleaned it for $85 problem solved. Pohanka told me they cleaned the drain but delmarva auto glass said there was no way this was true. So I wasted $120. Thank you for nothing pohanka!

Brendan was supe helpfulWorked with my budget and got my payments to where I am comfortable and I got the vehicle I wanted!

Adam Williams was the absolute best, very professional, and courteous. I have very happy with my 2021 Nissan Rouge.

Excellent attention from the seller, and I love my car is super comfortable

Aaron was awesome I really appreciate how he never gave up until the deal was sealed. I love my new car thanks again great job.

Aaron Torres had great customer service, and I left with the car I wanted the same day I came in, in love with my new car!

I would like to say that both Vick and Shaina were exceedingly helpful and informative. They were very patient and helped me to keep my focus since I had anxiety about the change. This experience was definitely one that I will cherish ❤️

Nissan Sales Team member, Kevin Robles gave great and service. He met all of my needs for a vehicle. For all my maintenance and service needs, Krystal is always there to greet you in a courtesy and professional manner.

We had a terrible experience here. When my husband told the salesperson what he wanted to do, the salesperson took it to his manager who stated that my husband must be out of his “f-ing” mind. He was loud enough for us to hear him as well as others in the showroom. We went to Gateway Subaru who were able to accommodate our request and hook us up in a beautiful car. I will never buy another car from Pohanka.

The service staff at Pohanka Nissan of Salisbury have always been courteous and professional. Faye has always provided excellent customer service and informed me of anything that needed attention with my vehicles.

A Special recognition goes out to Crystal due to her special attention she paid to my service

Benito Lake and co-workers went above and beyond to get us on the road with a new vehicle. Outstanding. I have called to ask Adam Williams several questions for clarification and he has been exceptional.

Loving my Murano! Thank you Kim!

Kim, the general manager here at Pohanka Nissan needs to find another career path because clearly being in sales isn’t for her. My uncle and grandpa went with me to purchase my first car to make sure I didn’t get screwed over and the entire time she was setting up her salesman to screw me over (whom I will not name because he seemed new and didn’t really seem to know what he was doing but was very sweet). There was only one car that they were trying to push on me which was sketchy. Then she comes over and is condescending as ever and doesn’t even talk to me, which sadden me because I was so excited to get my first car. She looks at my uncle and talks about me like I’m not there. Kim said she “can see ALL the cars on ALL the Pohanka lots around” and that I only approve for that ONE car, which was a major red flag, something told me something was wrong with that car. She said some very rude things and wasn’t even trying to work with us, but I will be contacting a higher up about Ms. Kim and her attitude and words towards potential clients. But it’s okay, I went across the street to Pohanka Honda of Salisbury and they helped me so much and I got my first car (and they weren’t telling me how I was only approved for ONE car) thanks to Pohanka Honda of Salisbury. If you can, don’t go here.

Jeff Dale was awesome! He was patient, helpful, knowledgeable, and kind. He helped us really think about our options and make the choice that was best for us!!! He even called us to see how we enjoyed driving our new truck home. We LOVE our new 2021 Titan!!!! We will absolutely recommend Jeff and the Pohanka team to friends and family!- Clara & Troy Outten

In and out quick no pushy salesmen or finance person trying to add on warrantys i dont want.

I purchased a 2020 Pathfinder on May 8th the salesmen was Mj and he was wonderful

KEVIN ROBLES is the Best!!! I would highly recommend him. As we walked into the building, I was greeted and He even remembers me from last year and another staff is extremely nice. So if You ever go to NISSAN POHANKA SALISBURY look for KEVIN ROBLES👍👍👍He is The best!!!

I was very much happy with my sales person and he did a great job at helping me and a reasonable time and he was very respectful

Excellent and Quality Service!

My salesman was Kevin Robles, and i have not a single complaint or negative thing to say about Kevin or Pohanka. Kevin dealt with me over a few days before i actually purchased my 2020 Nissan Maxima, and he was extremely helpful throughout my buying experience, when even at first, i told him i was just browsing and not looking to buy immediately. When i told him I wasnt looking to buy immediately, he still took his time with me and answered all of my questions and he made excellent suggestions as well. I really love how Kevin didnt put any type of pressure on me or put me on the back burner because of me telling him i was just browsing. Kevin made my car buying experience an excellent one and i will highly recommend Kevin and Pohanka to anyone i hear might be in the market for a new vehicle!! Thanks again Kevin and everybody at Pohanka Nissan that helped me get behind the wheel of the car I really wanted!!! - Steve C.

Cedric was our sales person he is the best all of their staff are fantastic!!! Loved my experience here!

Always pleasant and the staff work very well together very cheerful 😊

The service representative Chrystal was AWESOME! Her customer service and excellent information was overall the best I have ever had at any establishment. Thank you Chrystal for all your help and knowledge. I appreciate all that you did for me. It was hard trying to get service here in Washington, DC, so coming back to Salisbury, where I am originally from, made this experience worth traveling for.

I felt like the entire staff went above and beyond to get me in my dream car Before Christmas! The entire process was so so smooth and easy! I have bragged about it to everyone! They worked with me and got me exactly what I asked for!!! I am so so so happy with my new suv! Thank you so so much again!

John Arietta is the best! He took the time to answer all of my MANY questions, took me for a fun test drive (loved the Sport mode!), and talked me through finance options I didnt even know I had. I really recommend asking for John, hell treat you right. And a special shout out to Wayne, too, for being all-around awesome with this skittish buyer.

As soon as I walked into the place I was greeted and waited on. Didnt have to wait long. The service was friendly and perfessional. After the service was performed I didnt expect to be introduced to the other staff in the office that I hadnt seen when I first came in. Keep up the great work cause good service is hard to find now days🤗

The salesperson works with you and find you what want and gives you the best deal ever and I was in and out they put a smile on my face Im very happy thank you Danielle for working with me

Adam Williams is awesome. Payments where I wanted them. Exceeded Car pay off. I am happy

It was very pleasurable and very they were very nice and helpful

Awesome place to buy my second car, and the fastest I have ever had to purchase my vehicle, I still have nearly 3 years later.I would recommend anyone and all people to consider the Subaru dealer for your next vehicle... I literally bought this vehicle in under two hours..in and out...

Very efficient in a timely manner.

HORRIBLE. They promise things and don’t deliver .

This was the best car buying experience I ever had. Usually buying a car is one of the things I hate most in the world, but I spoke to the salesman on the phone a few times, negotiated price, gave him some info and once we got to dealership, was out within in an hour. It was awesome! Highly recommend!!

Never lets me down! 👍🏾

Because of Pohanka Nissan Im paying extra on my APR, also my insurance premium increased. Visiting Pohanka Nissan was my worst mistake in life. I am paying extra hard earn money because of them.

Great Staff, good selection.

Rick Hubbard was great. The reception team that I originally called was great. The price was decent and it came in below his original estimate.

Came back to this exact dealer for an issue with my car. Excellent service this time. Although the work took a while due to an extremely high amount of customers. I was still satisfied and I can ride with confidence again. Thanks Pohanka Nissan! Cya next time!

Every time I came to get my car an oil changed or any questions Chrystal was there to help and give me as much information as I needed! She is awesome!! She makes you feel so comfortable and is always smiling even under her mask.

It’s never a good experience dealing with the service department. My wife paid for an extended warranty for her Altima. Every time we bring her car in with a tire problem, they claim we’re making it up. We had to do a review just to get her tire fix.Now I brought a Cadillac from them (really from Hyundai but the car came from Nissan), the same issue that they was supposed to fix to get it through inspection, this is third time trying to fix it. One of the issues was an alignment. They gave me my car back and the check engine was on, steering wheel crooked and still not fixed. After calling them 20 times I was finally able to take it back. They had it for a day and an half. So I called to see if it was finished. They said it’s all finished. They picked me up in the shuttle. I get there and they said its not done. I said I need a ride back. They said the shuttle would be 10 minutes. I don’t know how when they just dropped me off. I ended up waiting 35 minutes. By then my wife came from work to get me. So I had a talk with Tony, some type of manger. I explained to him this is unacceptable. He tried to make it seem like he was doing me a favor. I told him it’s not a favor if y’all are fixing something that was supposed to be fixed before y’all sold the car

Not only do they remember your name but they even remember what kind of vehicle you have and what youve come in for in the past. Could not be happier.

My experience was wounderful.

Doing business at Pohanka Nissan was the best car buying experience I have ever had. The customer service is top notch. Victor Armwood answered all of my questions and made the entire process stress free. I highly recommend Pohanka Nissan!

Ive been a long time Pohanka Nissan service customer because of Faye Brobst-Elliots excellent customer service. When my X-terra was on the way out, John Areita found me the most perfect Pathfinder that has exceeded my expectations. When I come in for service, everyone knows who I am, thats amazing! Thank you all for what you do!

Faye pretty cool

I had 2 cars to trade one with an upside down loan I didn’t think I could get into anything let alone a 2020 Nissan Rogue Sport with my payments @the same as I walked in with 😃 and was in and out in about 2hrs John my salesman was AWESOME 👏 can’t tell you how happy I am Thank You Pohanka I will definitely be returning 😁

I love going to Nissan for any type of service that I need for my Nissan Amanda. Their customer service are excellent!

The service department is awesome, hard working knowledgeable kind, the rest, once they dump a vehicle on you cant be bothered with you, nissan tried to do me out of an expensive warranty, 3k for the lie, car had well over 66 k miles on purchase, they tried to deny help saying it cancelled at 60k, luckily had the sticker from first oil change@68k miles the service staff fixed it, never dealing with pohanka thieves again 😠

John Arieta is by far the best salesmen there is! He made everything quick and easy, and was able to answer every question I had. The other staff were extremely nice and helpful and I appreciated all the help I had when trying to find my new car.

A friend of mine broke down while heading home from vacation and was towed to this Nissan dealership for repairs and service. Recurved call the next day stating that it was a battery and alternator. Then informs him that the dealership does not have the part on hand (not very experienced in the field but seemed weird that they didn’t have one on hand at a dealership as this is a pretty common part.) tells him the part will be in the next day and it will be fixed by five. Then proceed to sit in waiting room for a hour and a half past five on my way northward to remove home. Service personnel then inform us after the long wait that the bolts aren’t “aligning” and the car won’t be ready until the next day. There are many factors that contribute to the poor review. 1. The fact that a common part was not available at a dealerships. 2. The long amount of time it took to remove then install a battery and a alternator. 3. The complete lack of communication by the office staff in how long the job was going to take and the time frame in which to pick up a car. For a location associated with a dealership I wish more consideration was paid to a repair of a person stuck out of town and far from home. Personally would avoid at all cost.

As soon as I arrived at the dealership and entered the service office I was greeted with a welcome and smile. I explained I have a service contract and was visiting for my scheduled maintenance. I asked about the time period for service and although the dealership was busy during midday I was informed the wait would be 1-1.5 hours. I waited at the dealership and sure enough the wait was about an hour. Faye Brobst was excellent in keeping me posted on the status of the service work, responding to my questions promptly and offering to replace my air filter and wash my vehicle. Ms. Brobst display of exemplary customer service from the moment of arrival until my departure is consistent with my previous visits to Pohanka Nissan of Salisbury. I will definitely continue to conduct business with Pohanka Nissan.

They are the best. All around good service from sales to service department.

I CAN HONESTLY SAY THAT WE HAD AN HONEST AND CARING SALES REP IN TRAVIS … SOMEONE THAT SPENDS TIME WITH YOU THAT IS NOT PUSHING YOU TO BUY BUT LISTENS AND ALLOWS YOU TO CHOOSE THE CAR/SUV YOU WANT. SUCH A PATIENT AND CARING YOUNG MAN. HE WILL BE RECOMMENDED BY US! God Bless you, Travis! Thank you so much!

I brought my car in for 30 k mile check up. It was done in a reasonable time. Everything was explained and every effort was made to keep the cost Reasonable. My car was washed and left looking great!

Faye and the rest of the service department are the best! I can’t thank everyone enough for always being willing to help.

I absolutely recommend anyone to come get a car here. My sales person Adam Williams listen to what I wanted and got me just that and more. I really appreciate the time that he took with me to answer all my questions even when he wasnt on the clock. And I appreciate Sheena in their insurance department as well who save me so much money on insurance. If I ever need a car this is where Ill be going.

Total pros. Efficient, friendly, fast, courteous, fair.

Pohanka Hyundai service department helped me to continue on my trip to New Jersey to assist an elderly parent with their doctors appointment. Despite not having a scheduled appointment, they took my vehicle in without hesitation, corrected the ABS and stability control problem, and had me on my way in about 2 hours. I even used a $25 coupon that was sent to me the month before to ease the monetary cost of the repair. Thank you all for your hard work and keeping us safe on the road.

My experience with Pohanka Nissan is the best experience I have ever had at a car dealer. I took my 3 kids with me and there was not a single complaint about them running around and being loud. I loved how there was a lounge where they could sit and have snacks. The staff starting from John Arieta to the Finance Manager were very friendly and understanding of my needs. I would definitely recommend this place to anyone. Thank you for making the process fast and enjoyable.

I have been a loyal customer of Pohanka Nissan for the past 16 years and purchased five new cars during that time. Up until a few weeks ago, I would have gladly given them five stars. The Service Department has always been and continues to be excellent, especially Faye. However, several very unpleasant experiences in the Sales Department recently have caused me to reevaluate my opinions.I doubt very much that my next Nissan will be purchased there.

They picked me up from my home to retrieve my vehicle

Experience was great. We were able to go get our cars serviced and utilize the shuttle service to grab breakfast, which was extremely efficient. Then once we were done eating, our cars were done and we got the shuttle back. I love the service people !!!

2nd time coming. Great experience! Dropped off my vehicle, was taken back to work in the shuttle and picked back up. Loved the text messages to update me on the status of my vehicles!

I highly recommend Travis S. if you visit Pohanka Nissan in search of buying a vehicle. He seems very honest and sincere. I really liked him, felt very comfortable, and appreciate all the time he spent with us not feeling like we were taking up too much of his time like other dealers. I highly recommend asking for him if you visit that dealership.

Victor Armwood was the best salesman I have ever met.

The service advisers were extremely nice and informative. They were very efficient

I love going to Nissan for any problem I have with my vehicle. They will take care of you car very professionally . And they have great customer service. I will recommend Nissan to anyone who needs services in their cars, cause they do wonderful jobs.👍👍👍👍👍👍

Ill waiting to hear back from them i pray that its not to bad 🙏

Came in for a recall item. Was given a loaner car so I could go to lunch & my car was done upon my return. Very happy. Thank you.

Our salesman Ray was outstanding, he listened to us, and got us the car we wanted.

Great Service!

Faye is the best at her job. My Nissan has been paid off for a long time now. I still go to Nissan to get my car serviced because of how well Faye does at her job!!

Krystal is amazing! She goes above and beyond to take care of the customer! I had recalls on my vehicle Krystal made sure I was taken care of! Wonderful customer service experience from her!

Victor made my FIRST time car buying experience worth it! Vic definitely kept it real with me as soon as I walked in the door. I’m grateful that he worked with me, and just took the time out to assist me in getting into my new car! Knowing what I was bringing to the table and my circumstances he made sure I left the lot in a car that I actually wanted and would enjoy. I’ll recommend him to anybody !! Appreciate you Vic 💯

Faye pretty cool smooth process

Kevin Robles was my sales consultant & he did an excellent job! He did his very best to get me in a new vehicle & he did just that. I am so grateful for him & his dedication to help others.

In and out with my new rogue in no time. Much less time than other dealers. Everyone was great including my sales person Kevin.Thank you to everyone!!

While the people were nice I was upset at the charges. There is a diagnostic fee of $125 that I was not told about on the phone when I made the appointment. Since I had taken the day off to have my car looked at, I was stuck having to pay it. Since 2007, my husband and I have had 5 Nissans (3 new and 2 certified used) using 4 different dealers. I have never been charged a diagnostic fee. I suppose it is understandable in case someone decides to not get the repair done. But if the repair is done, it should come off the labor on the back end. Many businesses that provide estimates do this. As I paid the final bill I noticed a “shop fee” for $34. Another fee that was never disclosed; this time not until I questioned it. I was told it was to put the car in the shop. WHAT!?!? That’s absurd.! Again, another fee that I have never been charged before at any other dealer. (I have old invoices .)I would give zero stars if I could because of this. Hidden fees are not an acceptable way to maintain customer loyalty. I will not becoming back when I buy a new Nissan.

Faye was AMAZING. She went above and beyond to help and Tony is always a huge help as well. I have had several unfortunate situations occur since I purchased my vehicle from Pohanka and some of the people have actually been downright rude and disrespectful but Faye and Tony more than made up for the other people who really made my car buying experience difficult and a very unpleasant journey. If it wasn’t for Faye and Tony, I would probably never return to Pohanka because of the rude people I have dealt with in the past. Thank you Faye and Tony for your wonderful customer service!!!

Kevin Robles is very professional and a great salesman. He worked with me to help me get the car I want!! I will be returning to purchase another car from him for sure.. I highly recommend him. Great job Kevin Robles