Ryan did a great job of getting me into a new iPhone 13. He was really customer focused and easy to work with. We had a great conversation and he did a great job explaining the product.

Had to switch carries and Ryan was sooo helpful with getting us set up and everything transferred over!! Such great service!! Would highly recommend going to this store!!

Jacob was so kind & knowledgeable. I went in for a new SIM card & left with a new phone case & information on how to get my cracked screen replaced for a great price. I would definitely recommend this retailer!!

My first visit to this store and Mike was great. Got me up and running in no time. I will definitely go back!

Courteous, helpful, friendly, knowledgeable ……just a few things I noticed about the people working at Gratiot Rd. Verizon. They take good care of their customers.

Jordan at the Verizon store was soooo helpful as we needed help to choose a new cell phone. He provided us with specific information about our options. He was patient and really knowledgeable. He set up my new phone transferring my photos and apps in a very efficient manner. Great service overall. I will be back when a new upgrade is available to me. Thanks Jordan!

Jacob was excellent and answered any questions that I had. Thank you for helping make the switch from sprint/t-mobile a great one!

I stopped in for help with my kids Gizmo watches, and even though we didn’t get that figured out, the gentlemen there were funny and helpful. I enjoy stopping into this store because of the people working there that don’t just treat you like a number. Great job guys!

Jordan was very thorough in explaining everything and showed me the steps to insure old IPhone was wiped clean.

Very helpful and professional. Was able to transfer all my contacts, pictures, emails and Apps to my new phone.

I will only visit this Verizon store as during Covid when I purchased a phone online and was told I could bring it in to get it set up. I wait several months until the stores were opening up again with Covid restrictions and Get standing online at another store I was told they couldnt do that there and to go home and do it online. This store welcomed me, set it up, and were very helpful explaining it all to me. That is why I came to them to hook my husband up with a new phone and us with a new plan with more data. Recommend the for great customer service.

Ryan was extremely helpful and knowledgeable of the products, and continued to search to find the best deals available. He was very friendly and made you feel welcomed to the store. He never pressured us into a purchase.

Our family came into the Saginaw store on Gratiot and were given the absolute best customer service. Jordan and Khandeese were patient, informative and overall, just awesome. Ill refer anyone to them without hesitation!

Awesome experience, Ryan was so helpful in helping me pick a glitzy phone case, letting me know the difference between a normal screen protector vs the liquid (GO w LIQUID FRIENDS), hooking me up with a badass purple iPhone 12! Will be going back for any future needs. Jordan was helpful in making sure I got in and out in a timely manor. Awesome pair of guys, comical as well. Thanks again ☺️

Amazing experience, staff was knowledgeable, friendly, Competent and any other word I can think of. Would recommend

Aron did in minutes after previous verizon spent in excess of an hour still not getting my new phone set up. He did a great job.

Ryan had me hooked up in a few minutes with a new watch, highly recommend going to see him if you need anything

These guys are very helpful and awesome to deal with. Called me after I purchased my phone and made sure Everything was going good and if I had any questions. Customer service was top notch compared to going to the larger stores!!

Jordan was extremely helpful. He spent as much with me as needed. I never felt rushed or pressured.

Jordan was AMAZING! He was very helpful and made our experience easy and FUN! Thank you so much for your help! We will be back for sure!!

Ryan was very helpful with getting my phone set up & figuring out why it wouldnt transfer my contacts. Our favorite Verizon store ⭐

The people working here were extremely knowledgeable about the product and went the extra mile to find the best deals for us.

Jordan and Bo are the best to work with! Very personable, informative, and was able to transfer our services to Verizon very quickly. They both went above and beyond to ensure my boyfriend and I had the best plan. I highly recommend them!

Ryan Hoyt was absolutely outstanding, A-1 customer service, professional and very thorough with the details of my new business account. I would recommend every company looking for A + service .. GO SEE RYAN HOYT AND THE TEAM ON GRATIOT IN SAGINAW,MITHANKS AGAIN FOR ALL YOUR HELP

Jaylen is such an awesome employee excellent friendly service, many blessings

Very helpful and great professional help.

Jordan has always been helpful. If he can’t solve a problem, mind you he is very knowledgeable, he will direct you to someone who can. Best Verizon agent I have ever met!

This is our preferred Verizon store & always provides friendly, personalized service.

My experience was perfect. Ryan was very knowledgeable & explained my options so I could understand them. With his guidance I felt very comfortable with my purchase. He was very pleasant to work with & I felt very covid safe in the environment. He also gave me a follow up call to see if I had any questions or concerns. I will highly recommend him to family & friends. I most definitely rate Ryan as a 10!

The staff is very friendly & helpful! I have always been helped as soon as I arrive! It’s a great store to do all your cell phone business!

Always have great service with Ryan at TCC.

Friendly and knowledgeable. They take whatever time you need. No rush

He was efficient and knowledgeable but his (people skills) are terrible. Maybe a class on humor and manners would help

I got in right away and Jacob was very helpful.

The crew at this location never fails me, theyre the bomb!!!Thanks Jordan, Jacob, & Ryan 😄

I had issues with my device and the sales person Ryan handled it with professionalism

Thanks Ryan 😊 you bad made whole day what sweetheart #pink

Bo went above and beyond to help me set up my new phone. Also sold me an I watch, which I wanted and it was $150.00 off.Thank you so much ch Bo..

Nice, small town feel of a Verizon store where you feel more like a person than a number.

Ryan was so helpful and patient with me and my husband! He was very informative and knows the devices well. We purchased 2 new iPhones. Thank you Ryan!

Ryan and Jacob were very helpful and patient today setting up my phone. And Bo was great when I ordered my phone.

Jacob was very helpful and thorough when explaining the instructions!

We purchased a new iPhone 12 today. Ryan did a great job getting us thought process and saved us money. Very happy with the service we received. Thank You Ryan!!

Ryan was awesome. He helped me determine what iPhone 11 Pro phone case & car charger best fit my needs. He wasn’t pushy and took the time to listen to my questions. I appreciated that he explained the restocking fee, that definitely avoided any potential return issues. Will definitely return to this location in the future.

The workers were very friendly and helpful. 100% would recommend!

Jordan was magnificent. He was able to help me choose the correct phone for my needs and get me into the plan that was best for my family.

Jordan did a fabulous job of updating me to a phone. I was five years behind but I am now enjoying the best updates and a battery that is lasting all day. They were also very thorough in completing the phone conversion!

Very helpful with my issues to set up my Apple Watch. Super quick took maybe 30 minutes. I also had Jordan helping me at Verizon.

Bo was a great salesman and did great job about some issue on my phone .

Very friendly and helpful! Highly recommend Jordan.

Certainly tell the difference between here and the office on State St.These guys are knowledgeable and are great to work with

Great service, quick, friendly.

Bo and Jordan did an excellent job of assisting me in finding a new phone and Samsung watch, transferring all of my data from my broken and barely visible phone, and setting up both my phone and my watch. My experience at TCC was excellent.

Came and switched 3 lines from T-Mobile back to Verizon. Jordan was awesome! He was knowledgeable and friendly. Switching phones can be a pain, but this transition was very smooth. Thank you so much! I will definitely be back in the future.

Jordan was friendly, fast, honest and helpful. You literally cannot ask for more. He was able to help us make a decision that saved us the most amount of money and didn’t have to compromise on anything. I cannot recommend this store and Jordan more. 10/10

Bo was extremely helpful and knowledgeable as was the other employee. Very convenient. Happy to see Verizon closer to home

EDITED ReviewI was in the store last week and extremely dissatisfied with the service. After reading my negative review the owner contacted me right away to discuss the situation . Customer service isnt what it used to be so I am extremely impressed that he called and made it right! I will definitely do business here again. Small businesses are important to our community so I will continue to support this store. Thank you!Bought 3 phone chargers that were not cheap. TWO died within a few months. I went to the store to return or exchange. The manager told me NO and that I would have to PAY to exchange them. In what world do you pay to exchange something? She also told me when I bought them, they came with a LIFETIME warranty. Not impressed paying for something that doesnt last. The worst part was that the manager was beyond RUDE! She should not work with customers. Will not come back to this location.

Ryan did everything he could to get me and my husband the best deals and discounts! Much appreciated! Thank you!!

Jordan was very good at helping me change my service. Done an outstanding job!

Im home for the holidays from Florida. Great customer service, very friendly, and got me out of the store with a new phone in no time. Highly recommend.

This was an all around excellent experience. Well definitely return when its time to upgrade devices!

My daughter got her phone stolen and Jordan was so accommodating on how we could get her a new phone!!! Thank you Jordan. It is so nice talking to a person instead of chat, or someone on the phone!!

HIGHLY RECOMMENDstop in if you need any tech if they dont have it they can probably order it. They did reduce how many people can go into the store because of covid, But other than that everthing is good to go. stop in and see Jordan that is who I worked with and he knows whats up.

Jordan and Jaylin were both very helpful. I needed help with an insured company phone. Filing a claim turned out to be an online and endless voice menu jail rigamarole that went on for 3 weeks with no resolution! It was great to go to this locally owned Verizon location and encounter welcoming, friendly human beings who actually wanted to help me! They were able to work with my company to replace my old broken phone and transfer the data to the new one in about an hour. And they didnt try to upsell me and load me down with stuff I dont need - they listened to what I want and need. I will return to this store if and when I am in need of phone accessories.

Very helpful and friendly staff....always willing to help…Jordan is very knowledgeable and helpful…always nice to see him

Friendly and knowledgeable staff. Made sure I got the best deal available to me.

Bo and Jordon were very helpful! Appreciate you both. Definitely will come back for future business!

Ryan was very knowledgeable and pleasant to work with

Customer service is great. Unfortunately they are outrageous with prices

Jordan was PHENOMENAL! Came in to get a new phone after leaving my parents family line. There were a lot of issues switching me off the plan but Jordan was very knowledgeable on how to help (even with my very unique never encountered situation), was patient, and even stayed an hour after close to help! Highly recommend this place!

Only had a few minutes to ask a few questions but but got all the answers I needed and some info for a new phone plan. No pressure.

Verizon on Gratiot had excellent service. Ryan was patient and knowledgeable with handling our new iPhone 12 needs. So smooth. He was great.

Absolutely fantastic!!! Jordon done a fantastic job got all new phones watch and iPad set up for us!!

Jacob was great with figuring out our problems and was very nice!

Jordan was super helpful with upgrading my phone and adding 2 other lines onto my account. He stayed an hour after closing time to activate the phones and to help get all of our stuff transferred from the old to the new phones. He was patient, friendly and personable. That man deserves a raise!

Made the process of upgrading to a new phone very easy. The staff is very pleasant, knowledgeable and patient when explaining new technology. I am very happy that I found this store and have recommended it to family and friends.

They were able to move up our phone to a new one and, Jason went the extra mile helping transfer things!!

First time Apple watch buyer here... did some research on my own and called the store to see if they had one and they did. Got me in and out in a reasonable amount of time. Trevor took the phone call and Ryan signed me up, thanks guys!

Ryan was very knowledgable and polite! He helped me figure out my next move...lol! Christmas is right around the corner!!

We visited TCC to upgrade a phone for one of the lines on my account. Ryan reviewed my account to ensure I was receiving the best discount possible. He was able to save me $40 a month. I highly recommend TCC and Ryan.

First I was very impressed with the social distancing in place, and that masks were provided for anyone who hadnt come in with one. I was greeted by Ryan. Coming in I had no idea what phone I wanted but he helped me to evaluate what I was looking for and gave me a few options and their rundown. Very knowledgeable and very kind.

I had to get a new phone which I dread because new technology scares me. My experience at the Verizon store in Shields was super nice and the gal helping me went over and above. I didn’t feel like a ding dong(can’t remember passwords). It was very much appreciated. Thank you.

I would recommend everybody to go this Verizon store it is the best in Saginaw County. Ryan that works for Verizon is a great awesome guy. I give him 2 thumbs up!! He answer all my questions you took his time with upgrading me on my new cell phone And all the other staff that was working there was also friendly and professional.I will Definitely keep my business there. Thank you Verizon and thank you so much Ryan I appreciate your help!!

Ryan was very helpful and understanding of my of my 2 year struggle and frustration with the Samsung A50. Not to mention the multiple factory resets said phone did on its own.

Bo was very professional and very helpful. He provided great customer service.

He is a great guy he really helped me out thank you

Jordan did a great job as well as the assisting staff. Thank You!

We showed up at this location totally unprepared for what we wanted to do. Ryan was incredibly patient walking us through the steps of getting our new phone activated and took the time to show us several other products along the way. We were there a long time but he was always polite and professional and I would definitely return to the store for his assistance in the future.

Ryan was extremely helpful! I went in to upgrade my phone and he helped me switch over all my stuff very quickly and easily! I would definitely recommend coming to this verizon!

Store personnel were helpful and friendly.

Jordan did a great job . He listened to me and directed me towards the perfect phone. 👍👏

Got my last phone here and most of the time there is no waiting. Always friendly and helpful. Love that they apply my screen protector for me so I dont have to mess with it!

Great service and nice people!

Jordan Cermak was great with helping me.

Jordon was awesome he set my phone up for me thanks

Jaylin did a awesome job very goodI really appreciate her😍

Jordan is one of the most professional well knowledged individuals!! Thank You very much Jordan I appreciate your help.

The two fellas that helped were absolutely awesome! I know the ones name was Ryan, but the other one in there was very helpful too! He had blonde hair. They helped me get my new phone and ryan even applied my gel screen cover! They were great and very knowledgeable! Thanks guys!!!!

I was in and out within 40 minutes with a new phone and great experience which I havent had in a while! It was nice to spend time with Jaylin and staff! Highly recommend!

Very professional service, caring and patient. I switched from sprint/T-Mobile and had issues with transfer process at first Bo was very patient and explained everything to get me all setup