We got some cute clothes at a good price since they are going out of business. 50% off. Giving 4* because the jewelry wasnt worth it only being 5 or 10% off. Why not give a bigger discount if the store is dying anyway? What difference does it make. less profit but you will get rid of excess inventory faster. Theyll have to toss unbought items either way. Why not make money off it? No logic.Overall, besides the small gripe, the staff were very friendly with a speedy, accurate checkout process. I cant say if it is still open or not. We went on a recent Sunday and they were open until 6 or 7.

What can I say? This is the last Sears left in the area. Always loved Sears and always will. They are trying to reorganize after the major uncertainty they faced about their future. The store needs restocking of items badly, as the merchandise sells quite well. The sales representative told me they will do a major restock of this store soon. Great clothes and tools. I have always been satisfied with my purchases here, or they made it right.

3 Because the products left on the shelf is garb & Im not talking as in garments... I mean literally whats left is the ugly, gaudy, 1970-1990s grandma gear. Although the jeans are still good. And of course the store was dead! Could barely find a sales rep. I didnt bother going to the upper level.

Cleanest liquidation I have ever seen. Great prices. Not great merchandise

Dont know if theyve already closed down but they have some good sales when I went here Im talking about blue jean shorts for $3.40 jewelry for $2 sweaters for $8 to $12 I love a good deal and a good sale thank you Sears!!!

Good selection. Prices vary but you can find good deals here for sure

Its closing its doors for good in less than 1 month, as of now its only the bottom floor being used, too is empty.

It was warm in the store thought I was going to pass out. Got some good deals

Going out of business so not a lot of inventory. The discounts can be better too. Nice staff when you can find someone.

I was walking through Sears, but only to get from parking to the mall. I noticed Sears has great sales! Hardly any customers, so good to beat holiday crowds. Good for you; bad for Sears.

Still a lot of good stuff there even though they will be closing soon!

Sears is closings its doors at this location and now is a great time to take advantage of deep discounts.

They could gave better organizational skills. Theyre not that busy but yet there store is dirty. Nothing in place just thrown anywhere.

Good sales prices, a lot of items are 50 % off !

Went in to look at washer ended up buying one, the store employee that helped me (Solomon) was a great guy and he was very informative.

Grew up with Sears!I can get everything from clothing to home needs especially for Christmas.I think its the best store for holiday shopping if you ask me and its been a family tradition all my life.Good customer service and prices are always reasonable, never complained.I hope this one stays forever as I fear that one day our longest running American department store will go away like the others weve lost these past years.Please shop and support your local Sears and keep the tradition going for your kids and grandkids to enjoy. 🙏🏻

Sad to see them go after years of being there. Hope to buy something before they close for good

My go to place for tools, appliances and car batteries. Sears dont have that many selections compare to before but their prices are very competitive and theyre shop your way reward points can give you big discounts at check out.

What was once a mainstay of America is closing down and the set up feels exactly how department stores are dead now. Rip.

Best social distancing Ive seen yet. 2 people in the whole mens department. And great clearance prices. Almost 3 for the price of 1.

The store is very clean and their employees are nice- great customer service.

Sad to say SEARS will never be the same.. DO NOT BUY APPLIANCES HERE!! Has nothing to do with the staff.. its what SEARS HAS BECOME AS A COMPANY. I bought a new Refrigerator last year. It broke 6 months ago. Still waiting for a new refrigerator. There is something fishy going on outside of this company.. feels like they are preparing to close forever...😔u cannot depend on Sears to back up their products. There’s another company handling your issues once you have purchased your product and left the store..I have too much to list and worst is they have no quality assurance department to handle my issue.Im screwed. I payed for the most expensive warranty and am very worried that it was a total waste. Four months into my wait they delivered a new refrigerator which happened to be broken so here I am waiting two more months for another new refrigerator to show up granted it’s a Kenmore refrigerator which is top-of-the-line. Each time a delivery was scheduled it was then delayed more than once for multiple weeks. And then when I called they transferred me multiple times back-and-forth with no resolution until I went to the Sears store talk to a sales rep and then they called the customer service line on the phone with the same topic which was-they delivered a broken refrigerator it’s only been one day we need to schedule somebody to bring another one. Sounds simple right? Nope! Thank you management and sales staff at Sears Arden for actually helping me and keeping a positive attitude regarding this issue.. it’s amazing how loyal their staff is because they didn’t have anything bad to say or tell me any stories when I discussed all my issues with my experience after I purchased my refrigerator washer and dryer. 4000$ spent including warranties.There is so many other failing parts of the system I don’t have the energy to describe. BE WISE..TAKE MY ADVISE AND DO NOT BUY ANY APPLIANCES FROM SEARS. They have lost their mojo..

Sad to see it go. I have shop before Su rise was ever built

Sears is closing. 15-70 off store wide. Jewelry is 70%!!! Final close date is 4/15/2021

The cashier was very rude and skipped though things very quickly. She assumed I didnt want to donate to the charity and hit no without me having a chance to say anything. She also did not take off the security device on one of my items. I did not realize until I was home. The extra star is for a new employee that was very helpful trying to locate what I had requested.

Just got a power screwdriver from here. would not ask for anything else

This was a great visit! To begin with, I was shopping for a tool. And the tool department was being covered by a gal who was covering for a sick person and she didnt know a whole lot about tools. Though using awesome Q/A skills we found what I was looking for. She was properly juggling customers to more efficiently handle the load on her own. She apologised for any delays and held her composure under pressure. (This lady needs a raise or training possition!) The item I was looking for was not readily found but working together she remembered seeing it. I bought exactly what I was looking for and she helped me get the best value for the current offerings.

I love going to a store with less shoppers. I feel like I can get in and out quick and get better service from the employee.

Many interesting things there. I didnt expect.

I was looking for a leaf blower but Sears was completely out. I was advised by the nice cashier to check on Sears website.

They lift the prices up and theyre trying to make a sale fake, they went down just a little bit on the price sears is not more sears sad.

The employees were very helpful. But trying to get merchandise ordered & delivered in a timely fashion is all but IMPOSSIBLE. My refrig which is 3 yrs old quit making ice in May. So Ive had to buy ice since then & my new refrig wont be delivered until the middle of November 2020. I know its not Sears fault bcz the appliances all come from South Korea.

Great prices but the slowest cashiers I have ever encountered. At every location that has been the case, so its probably a corporate training issue.

Two days before Xmas and there are only two cashiers! Its so funny, I see 7 sales employees standing around in the appliance department surfing on their smartphones.

I know the world is changing and everyone is buying online but it is still great to interact with people and receive a good customer service.I had a problem with something I bought and a person named Jesus at the register solved it.Sears is for me one of the best department store .

Big store. Many items were out..

Its closing soon. Store is 50 percent full.

Very little left since going out of business, but eveything is 15-75% off

The salesperson was very professional very helpful and good with customer service. I always like buying appliances from Sears I bought a washer and dryer. I went to three different places yesterday and finally came back to Sears and they had the better price and plus it was on sale.

Best place for the best brands! World class appliances, tools, and the best service around to complement everything! This store has everything from great associates and service to amazing selections in both appliances and clothing!

The people here where very nice and informative. They could not work on my car since it is electric, but they still helped.

Going out of business, not a lot of inventory left, but sales are good.

Its going to be soooo sad seeing it closing the doors 😭😭😭

I shop Sears for tools and as a professional diesel mechanic I think the quality is great. The service I get when I purchase or warranty my tools is wonderful. I just wish the shelves were restocked faster.

Go there for my car service. The lady there works as a customer service always really helpful and friendly. Love to go there. I hope they keep open for business.

Very good service friendly people

I can see why they are closing stores. I just purchased a new home and the house doesnt have a washer and dryer, so I need to buy one. I dont know much about washers or dryers and you cant really get many questions answered by looking online so I went to the store. I dont know what questions to ask and the staff is zero help...ZERO. I told the guy what I saw online and he pointed me to the first model in his vicinity and said I could get this one on sale. Why this one? What does it do to lead you to believe that would fit my needs? Oh, right you didnt ask me anything. I told him thats out of my price range and I repeated what I saw online. He pointed to the end of the aisle and said its probably that one. Then he walked off and said, let me know if you have any more questions. Uh, I have tons of questions and if you work on commission then you missed out on a guaranteed sale because I was looking to leave with a washer and dryer today. Great job Sears, you guys are doing a bang up job with your customer service. Maybe you should examine closing more stores.

Bought a fridge, was told delivery would be the following Wednesday. Took the day off work for the delivery. No call, no email to verify the delivery time the night before... when I called to find out what was going on, they told me the delivery would be a MONTH later. Cancelled the order and now I get to wait 7-10 days for the refund for an item I never even received. Pretty cool.

Ridiculous, nothing is much cheaper than a regular sale! They only have two check outside and were only taking cash!!!

I think I just got ripped off. Had an old Sears card I swear had money on it (I always throw them away when empty). The cashier swiped it in her computer and said it had no money on it. Figured, huh, thats weird. The stranger thing is that she put it under the keyboard instead of throwing it away.P.S. The one star is mostly for no one picking up at management to inform them about this possible theft. I will simply never return.

The quality of customer service in the womens department was better than Ive had in years shopping at Sears. Biggest factor? Antonina & especially Annie. Above & beyond with assistance for my disabled client. It can be a daunting task to navigate the guidelines with clothing purchases when a person has certain types of disabilities. Thanks so much!

I just went here to boost Youre going out of business Got a pair of $200 boots for free!!!

Needs to close like all the rest of the Sears stores! Hardy anything good in stock!

Always a pleasure to shop at Sears. Americas tool store and so much more.Hope it recovers and stays in business for years and generations to come.

Great store and lots of sales

Dont have the clothes I like to wear.

Stories going out of business almost nothing to look at

Ok...Sears is just depressing...as are Malls in general. The demise of the brick and mortar is readily apparent when one considers that Sears used to be the anchor business that brought in ancillary shoppers into the mall. Now its an anchor of another sort.

I thought I told you NO! But you dont listen. So no Im not mad, just disappointed in you. I thought you were better than this. I thought you knew what you were doing. Its going to take alot to re earn my trust.

Almost completely empty now!

I like this store because I know what it is. The store is poorly marketed and designed, I see why the company is sinking but hopefully they can save it before it is truly too late. You can still get good stuff here.

Excellent selection of appliances. They can order it if its not in stock. Customer service is very good.

I FORGOT THEY WERE THERE.. BUT I FINALLY GOT MY BATTERIE. THANK YOU FOR FIGHTING TO STAY ALIVE DURING THESE HARD TIME ?.

Some good clearance but no bathroom to use.

Where i get my work boots. Good boot for the price.

It was Excellent, the maintenance Technician Rodney was excellent, very professional and did it an upmost timely manner, the best experience I have ever had at Sears. I give Rodney a 10 plus. Thank you for your expertise, knew everything. Thank you so much

They are handling the financial situation quite well. The staff is still super helpful and the shelves are still mostly stocked.I’ve always loved the staff at Sears, much like the superb customer service at OSH.Great prices on top quality shop vacuums, but very expensive normal household vacuums.Christmas decorations are very pricey here. Lots of top quality tools still in stock at good prices as well.

Went in for a oil change, rotation and front end alignment. Its $100.00 . Now you have to go on line to get that offer. First thing they did was to try and upsale my wife.They told me they couldnt align the front end unless I had new tires. The legend of the shady mechanic lives on.Now I could care less if they go out of business🖕

I went here a while back. There wasnt much of a selection of appliances which was the main reason I went there for. The store was clean and nicely laid out.

Not many sales most of the jewelry is gone, you might find something, but everything is still a little pricey for a store closing

We were shopping for Craftsman tools for our daughters new apartment. Just some basic tools like a screwdriver hammer, Etc. The employee was very helpful and willing to spend the time to help us find the best value for our money. He suggested several different voices, explain the differences, and helped us feel good about our decision. This was an excellent experience!

Great selection and many other niceties all in one convenient location even for the most discriminating shoppers. This includes the best policy around for a money back guarantee second to none and their quality name brands are time tested and proven to be among the most reliable on the market. Also, this nationwide retailer has earned itself a longstanding reputation for quality, convenience, and customer satisfaction. Because the salespeople are specialized by individual department you can get helpful advice from knowledgeable associates who have your best interest and satisfaction as their primary objectives.

Our favorite store to buy craftsman hand tools with lifetime warranty and many other household items, etc., attended by sales personnel with high degree of professionalism.

Im giving Sears two points because Arden Fair Mall is nice. The service was terrible, they had me travel across town twice for a warranty product, only to give me a 800 number. Its the last store in town, guess Ill be shopping somewhere else

Tool department is HORRIBLE. Product reduced to almost 0 . Never come back

It was rather empty for such a large warehouse. Wouldve been nicer to see more people around. But overall it was a nice experience.

Good old Sears. I love this store. They been around a long time. They have everything.Great place to shop.

If youre going to the merchandise pick up to collect an online order you must bring the credit card you used to place the order. THIS IS STATED NOWHERE IN YOUR CONFIRMATION EMAIL. It will make the process much simpler.

The customer service was excellent and Bobbie in home appliances is Outstanding!! Good old Great customer service!!

Great clothes and prices. Good service too

This store is nothing but a towering monument to depression and misery. Not only is it poorly merchandised with lots of empty space instead of product, but I was standing in the tools department, talking to one of the employees (very helpful, she gets a five star rating) when a mouse ran across the floor and under the check stand. I dont expect much from Sears, but I do expect better than that.

Up to 50% off sale50% plus members discountSave $$$ live better

Sears is always been a great place to shop they have amazing sales through out the year specially if someone is looking for Kenmore appliances sears is the best place to go

I wanted to purchase something upstairs and there was no register available unless I was buying a bed so I went downstairs and they had only one register open for the entire store and there were 20 people in line. Terrible customer service

Worst appliance experience ever. In four years I’ve had technicians out five times. Now during this pandemic, and my family’s food spoiling this is so unacceptable!

Seams to me that every sears is slowly shutting down. its a real bummer, the only place that has maintained a great warranty on all the craftsmen tool line.

Excellent customer service especially at the mens shoes Department I didnt get the generals name but he was really nice and helpful

I love Sears but store was pretty empty of customers. May close up from lack of business??

Just walking through to get inside Arden MallI did notice some really cool items on sale🙂

Was disappointed after shopping for an hour and when I went to check out cash only and I only had a credit card..🤦🏻‍♀️

Whether its the holidays or not this place always have sale deals you cant pass up. Earn points towards your purchase for better deals if a member. ItsFree yo sign up.

Great Shopping Experience!! My Sears Sales Consultant Harry was Super friendly, Professional, and Very knowledgeable about Every product i enquired about.. Was a Very refreshing change from the uninformed Quicksale most places try to push off on ya!! So thanks Harry! Thanks Sears!

I ordered some sockets, an extension, a toolbox, and a ratchet on 4/4/18 a week later I was I was able to pick up the some sockets the extension and the toolbox. A week after that I was able to pick up the remaining sockets. Now 4/30/18 I am still waiting on the ratchet. Craftsman is great but sears ( at least this one sucks)!!!

Nice clean store. Great prices. No registers open we walked around for 20 min arms full of clothes no basket to hold our clise in finally foundva register open. Bring your own buggy.

I purchased a washer and dryer from the sears outlet in March 2016, neither of them worked when i brought them home. i purchased a warranty and scheduled the repairs. the washer was fixed in 2 visits, the dryer on the other hand has been serviced 6 times and still doesnt work. in between repair attempts, sears short shipped parts, had a few reschedules so i finally requested a replacement (which took 3 weeks and several follow up phone calls). i finally get the approval to go into a sears store to get a replacement...now mind you, i have had to purchase a used dryer so i could do laundry for a family of 4 during this period of time.i get the replacement set up for delivery and they bring me a gas dryer and i need an electric dryer. the delivery driver said i need to call the store to fix the issue because he is a 3rd party delivery company. i call and the representative sees the issue and corrects it but cannot confirm when the replacement dryer will be delivered...he says the delivery company will call me to confirm within 48 hours and if they dont to call the store back and they would look into it.well, 48 hours has come and gone so i called they store and the representative has the gall to direct me to the bottom of my receipt to coordinate my own delivery.....whats going on here?sears, do you realize u received my money for a dryer in March 2016 and i still dont have a working dryer from you?once this issue is resolved, i will never buy from sears again. i would give you NO stars but your rate and review requires me to lie and click a star just so i can post the truth.

They dont have a variety of sizes for their steel toe boots... headed on over to boot barn

Ordered online and picked up my items quick. This store is also well stocked if you shop here!

Went to Sears to buy a washing machine for my daughter. Her Sears card was short for the purchase. But Mr. Salomon Albarran went above and beyond in helping us aquire it. He was nice, professional and knowledgeable on all aspects of getting it to our home. A very long but enjoyable experience. Thank you Salomon.

I placed an on-line order for store pickup. I received a text message telling me the pickup was ready. 15 minutes later I received a phone call saying that the item I ordered was out of stock.They said its going to take 2 weeks to order another one instead of getting one from a local store that has it in stock.The following day I received an email stating that my order was ready to pick up so I went to the store. After 30 minutes of not being able to find the order they determined that it was in fact out of stock at that store.Because I made the purchase with shop my way surprise points there are less than enthusiastic about solving the problem.After waiting 4 days to hear whether or not they had ordered the item and not receiving any phone calls, I called customer relations. Customer relations happily advised me that I had already picked up the item.Never will I shop from Sears again. Its no wonder theyre closing their stores and going out of business because their customer service has gone below the bottom of the bucket.

Sears auto is awesome.I really dont shop the store I can never find a registered so I gave up on them. I enter from Auto department always