Waited in line for 13 mins. Wasnt long, masks were required. Only one family at a time inside. They had yummy not so sweet cookies we got 2 cookies chocolate chips for m&Ms with cookies and cream ice cream and butter pecan ice cream. Very yummy. The worker were nice and friendly.

Good but not my favorite specialty cookie shop. Reminded me of homemade cookies, which is not bad since I love fresh homemade cookies, but I want something a little different for the price Im paying. I will say they were the perfect amount of soft thats tough to get with homemade!Their menu is also very limited in the combos they offer. It would make more sense that the more cookies you buy, the lower the price, as other specialty cookie places are. But you only get the deal if you get one of the offers that limits you on the types you can get.

Warm cookies and ice cold milk served late and yes we deliver too! Open until 3am for all of the cookie loving insomniacs!

This business model is truly so sad. As a successful business owner I know that putting systems in place to accommodate a large amount of customers at busy times is vital to the long term success.We have waited nearly an hour with less than 20 folks in front of us.I saw about 4 people in front of us and about 6 people behind us leave due to the complete inability for the business to make/serve enough cookies in any type of timely manner.As a business owner it is sad to see such a great business idea fail due to a complete disregard to take care of the customer.This review is solely covering the lack of proper management of the business.

Cookie are pretty small for the price. I don’t like that they stack the cookies in one box so the hot cookies are on top of the other hot cookies which causes broken cookies.

It really doesn’t get any better for a desert than this. I had an ice cream sandwich with a chocolate chip cookie on one side, a chocolate mint cookie on the other, and cookies n’ cream ice cream in the middle.

Addictive they are so good. Glad its not close to my house. For special occasions they are awesome. Soft, flavorful and taste home made.

Great customer service experience the other night. Place was about to close and the manager hooked it up. Depends on who’s working at the time - I’ve heard there’s a manger there who’s rude to customers, but the one we got was super nice. Ice cream sandwich wasn’t bad; it’ll do for 1am

Love itLove itSooo muchGo and find out how much fun your missin

Look @ menu online first makes line go quicker. Bad reviews are just people who didnt want to wear a mask. You know its a good place when theres a line worth the wait!!!!!! Mask up though please I want to keep being able to get my cookies safely!!!

Man these cookies are insanely good. We ate there twice and great customer service and patience as well!!!

Vegan cookies are delicious! Just wish they had vegan ice cream to go with them. They do have dark chocolate almond milk which is awesome, though!

The cookies are delicious! Not too sweet and ordering ahead of time is very convenient. Employees were nice and courteous. Would come back again.

Most of the options were out by the time that we got there at 10 but what we could get was pretty decent

These people were very rude to us yelling at us to get out of the store, and that it was company rules and using foul language, because our masks were the wrong color!! What the hell is that! They should be fired for that.I will have my attorney husband call and make a report to get them fired, we have a video

Cookies are amazing, ice cream sublime, put them both together.. you wouldnt sleep either.. the best and worth waiting in lines for..

Poor customer service. On 3/17, we were waiting in line for 10 min when an employee came outside to deliver a box to someone, taped a sign to the door handle, and locked the door. It read that she would be back in 30 minutes. She did not say anything to anyone else waiting in line. No warning nor apology.If no one can cover breaks, they need to include that gap of time in their posted hours. Secondly, they need to talk and be courteous to their customers!

How do they run out of the the #1 cookie. Classic chocolate chunk. I’ll tell you. The staff eating them before close. YOUR STAFF IS EATING YOUR COOKIES THINKING NO ONE IS COMING. 12-1 shift is TERRIBLE.the girl in the front asked the girl in back if they had any more and the girl in the back stated she ate the last one. CUSTOMER SERVICE GETTING WORSE AND WORSE

This was my first time trying their cookies. I got the oatmeal raisin. Very soft, chewy and flavorful

It was great the cookies are really good and the young lady Tara was super nice and helpful.

Well, wanted to see the hype. There was no hype. My sister went in first and told me what she wanted. I wanted to get a wich, but they were out of vanilla ice cream, Im allergic to chocolate. Which I stated, and ordered an extra chocolate chunk cookie for my sister. The guy behind the counter was like I thought you were allergic? Excuse me sir, maybe the cookie wasnt for me because you were out of vanilla ice cream. Ended up buying a sugar cookie as well because I felt awkward buying two chocolate cookies.Yeah. No hype. They were warm but basic.

The deluxe cookie sandwich is a must share. Share between you and yourself.

Amazingly delicious

TERRIBLE CUSTOMER SERVICE WITH THE 12-1am shift.Front register girl was rude and snoody. The one person at a time policy is ridiculous. My wife suffers from mental health issues and must remain with me at all times. I tried to explain this to the register person and she got an attitude. Had to ask for the manager who semi-helped. But at that point the register girl had already triggered my wife and she became unstable because of it. MENTAL HEALTH DOES NOT MATTER TO THESE YOUNG EMPLOYEES WHO HAVE NO IDEA WHAT SOMEONE CAN BE DEALING WITH. POOR OVERALL EXPERIENCE.

Yummy n open late

Im not sure what I was expecting exactly, but I suppose I was expecting a bit more for the money I spent. Maybe fireworks going off in my mouth, or maybe just larger cookies? At almost $2 a piece for their traditional cookies, I wanted more than just warm and mediocre. They have every type of cookie you can get anywhere else, which I was disappointed with; no creativity whatsoever here. I ordered three types: chocolate chunk, double chocolate mint and white chocolate macadamia. Yes, they were deliciously warm and fresh, slightly crunchy with a soft and chewy center. Although they didnt taste bad in any way, they just didnt wow me enough to justify the price and/or to make me want to come back. Too bad.

I went here recently with my cousin, the staff were so friendly and patient and the cookies/ice cream were 🤌🏾 *chefs kiss* so good 11/10

AWESOMENESSSSSS! This place has it all: Cookies are the bomb; ice cream is off the hook; and, the service is spectacular! To top it off, (pardon the pun; no pun intended!) its open late!

If you ever been to PB in San Diego then you KNOW the level of hype. People in sac haven’t caught on yet tho so I’m enjoying the short lines here while I still can! :)

Always see a line of people buying cookies.

Delicious. Great selection. And they provided parking validation!

So good. We got a sampler box of a half dozen, and they were devoured.

Once we made it in, service was prompt and the cookies were delicious as always!

Pleasant experience, knowledgeable staff, delicious mid day snack!

I try to order as simple as possible, seems like the guy was having issues and talking about the POS on his side. I just wanted a Cookie Wich with two vegan cookies and he went on and on that he couldnt do it. I ordered around 6:48pm. I understand if youre not a nite owl, but even I who works food service knows better than to not give attitude to customers. Learned they were out of the Green Tea ice cream in the end but I wish I could give this place 5 Stars. The cookies are great but the guy who was at the front really gave me the vibe he didnt want to work tonight. If youre reading these Insomnia Cookies, get back to me.

The best cookies since Mrs. Fields!!

I love the place. Excellent service.

The first time I ate here I thought it was delicious because the cookies are warm and soft however that was my only good experience. the second time I went here I opted to use their delivery service since I live nearby and not only did they get my order wrong but it took almost 2 hours for my delivery to get to me. No refund was given or anything I was just told that a reasonable substitution was included in my order. I had ordered mini chocolate chip cookies a dozen of them and instead they gave me four large chocolate chip cookies which would have been fine except for I specifically wanted the little ones for my niece. My third visit to insomnia cookies resulted in me discovering that they do not accept cash, something that should definitely be listed on their website, and when I arrived at their in-store location to use my card with my two nieces I was told the store capacity was one adult and one child and one of the children would have to wait outside. Both of my nieces are under the age of five. I definitely do not recommend going here the customer service is lacking and the quality of the product is low considering the premium price.

Been in there 3 times now, customer service is horrible and some of my cookies are raw in the middle.

Always pack n they need to up grade the online schedule cuz it say they close at midnite n they close at 10pm

The ice cream cookies were the best I’ve ever had. The cookies were warm, chewy, and delicious. The ice cream that was paired with the cookie was thick so it didn’t melt when the warm cookies were placed on top and bottom. This desert is just pure heaven. My husband and I thought it was the best we ever had.

Sooooo yummmmm!!

The cookies were good but not worth the money I spent. The only cookie that wasn’t good was the snickerdoodle, it tasted like I bought them from the store. And also their rules during COVID, one person at a time. I had two other people with me and they couldn’t come in, that makes no sense. The girl who helped me was also slow. Wouldn’t recommend, your better off making them homemade.

Great spot for a late night snack! I would love to comment on the customer service, the knowledge of the menu items and how inviting this place is. They let me sample ice cream and also mentioned their favorite ice cream and cookie combinations as well, which is extremely helpful due to many options being available. I absolutely love this place and would recommend 100%.

Suggested to me by a friend. Tried their smores cookies and loved them. I love how theyre nice and warm when purchased. Cookies were soft and delicious. My niece got the brownie and she liked it. To me, it was nothing out of the ordinary brownie, just your typical brownie. Not too sweet and dry but soft and warm.

I didnt really enjoy the cookies from here. The cookies are intentionally kept warm and served warm. All 4 cookies we got were undercooked. They were too soft and chewy. When cookie dough doesnt fully set, I find the flavors are too sweet.

Good place to get ice cream late at night, especially if youre in a mood and you need comfort food.

The cookies are pretty good, but not $2 apiece good.

Vegan cookies are incredible here!

Great ice cream and awesome cookies!!!At this time; they dont take cash only, cards!!!

Amazing cookies!! I cant get enough

Placed an order at midnight since there are open until 1am. Its 12:38am and they issued me a refund because they decided to close early. Very pregnant and this was the only place supposed to be open late. Very upset.

Ordered cookies from here, I did like that they were warm but they seemed undercooked and like it was from a tub. my order was wrong

Delicious as always!

Everytime I go to doco I gotta get me some cookies from this spot, they worth it no doubt bout it

This is a great place for that late night sweet tooth. They are open till 3am. The food comes out warm and soft. The perfect cookie

Tasty cookies. Ice cream order takes awhile

Took almost an hour just to get a Wich. Plates are too small. The Wich was good just not worth the wait

Great Cookies....terrible customer service

Good coffees & cookies are great

Make you order online only now?

If you want some warm and delicious cookies and put it between ice cream at 11 p.m. at night this is the place to go. Reasonable prices and delicious

The cookies were everything I needed. Crispy, chewy, warm and delicious. Pair them with a nice chocolate milk and the day is marvelous.

Great selection, kinda hard to find at night but not their fault

First time here came in with my wife then was ask to leave because it’s only 1 person at a time. Was rude and short about the menu. Also didn’t mention any the don’t take cash Card only. Not the best experience as said.

Oh my God yammy yammy

Great spot to get some late night cookies which is nice for those with a sweet tooth. Double mint chocolate chip cookie is my favorite.

When your in line before 1 and they tell you they wont take your order but ask the couple in front of you what they wanted! Very rude, disrespectful and unprofessional!!! Then tell people you wont take their order even if your in line before 1!! Blonde girl was so rude will not be coming back

Lol, what even is this price-to-cookie ratio and why is it too high?

I had really bad experience, the sale person short female was really rude to me an my wife. I don’t encourage anybody support a business that don’t appreciate its customers.

Great place for something sweet.

Cookies were delicious, and I felt very welcome there.

Just visited, super sweet people.

Great cookies

I went with a crew member who purchased cookies. Too high priced for just ordinary cookies.

Place is great after a few drinks

Disappointing selection. Wheres the pecans?

Pretty yummy. Open until 3am!

Never disappointed

Great place for great cookies

Just cookies and ice cream here.

It took way too long

Rude

Sensational