Good for the projects around the house but its hard to find knowledgeable staff when asking for help to locate a specific item.
I like that this place is clean and organized! Very knowledgeable staff too!
The only reason I didnt give it 5 stars was because we had to wait for 10 minutes before we found someone to help us. When we did receive help the gentleman was so polite and worked fast to get us out but he did not make us feel like he was rushing us. I am really sorry I didnt catch his name. Very nice and knowledgeable guy. The first delivery day is about a week and a half but we can live with that.
I was looking for something specific one gentleman didnt know but sent me to the isle. A lady overheard me asking him and said hey let me help you find what youre looking for. Another great customer experience at HD.
We went to the paint dept part of the store about 730 to 8 pm on 10/13. We experienced some of the best customer service Ive had in years at home depot I cant remember all the peoples names but I do remember one gentleman in particular his name was Keith he went out of his way to help us find a fan and lids for the containers in other departments he was excellent..
I am a huge home depot fan. I shop there a couple times a month. The employees are always helpful. And friendly. The store is well organized. I can find my way around easily.
The staff there is always very nice. Theyre always very helpful, but home Depot doesnt give their employees a discount and I dont like that
This location is okay. The store is pretty decent and staff is always helpful. The homeless allowed to be at the back of the store parking lot make a huge mess sometimes and the parking lot in general could use cleaned a little more often.
The selection and available stock is great so this location is usually fairly busy. A portion of the parking lot is devoted to the garden center which makes the already crazy parking lot even worse. I typically park in the back of the lot to avoid being boxed in by large trucks with no regard for the marked spaces.
Not very knowledgeable staff. Asked three different associates where pipe installation was, and got three different directions. Finally had to look on the app, to find it.
Everything for your home, the only problem i had was finding the things that they said they had online, in store. Other than that great place always helpful staff
This is typically the Home Depot that I go to. Usually not super busy so it’s easy to get in and out. I also like the drive up pickup so I don’t always have to get out. The only complaint is a wish they carried bark and more Milwaukee products.
Nate in deliveries was amazing! He was extremely helpful and efficient. He made sure I got the product I needed quickly and I was able to get in and out in a timely manner.
A classic home depot, literally most things you need for what youre doing you will find here, because you know... its a home depot
Typically prefer the smaller non-box stores because of the lack of customer service. Today I got excellent customer service.
Busy store but well stocked. The employees are helpful and easy to find. There are some things that are not easily located that even employees couldnt find. These things are listed as having no home in their system and could be anywhere in the store. Unfortunately, that usually means it will be hard to find.
Parking lot is understaffed, always carts rolling around, and sketchy people walking around looking for a buck or possibly something to grab out of a truck. Store is usually pretty clean and well stocked up though.
It was horrible. 1 followed signs for the paint. Get there no paint. I asked where is the paint? A girl says paint on aisle 6. 2 Now Im getting upset. Many paint supplies gone. 3. talking 4-5 people that work there are all standing n laughing,no one person approached me for help. Most color sample cards are missing. Had to go to workers n ask about getting a gallon of paint. Color was soft blue to go with pale yellow. I could only remember xxxxblue. Not able to her full name.After Rain is the color. I was disappointed n mad cause she says no full name of color no help. No one willing to even talk to me. I hate your store n will never buy anything in 6our store. At 73 yrs old I should have had someone speak to me after the girl turned walked away. My nephew is painting inside my Mobil home for me. Bathroom n kitchen remodel job meds will be purchased else where. Sad, my brother worked years for your company in Hercules, Ca. Renita Gunderson.
Used to love this place. But $70 for a sheet of 7/16 in OSB? Thats profiteering people. Gouging. And the shelves are always stocked full. Im not buying this whole shortage thing.
The gentleman at the store were very helpful in getting the flooring into my vehicle. I really appreciated their assistance. I would have given 5 stars, but they dont offer a military veterans discount like Lowes does.
Outstanding prices very good service and fast checkout
They dont accept cash but theres crack heads all over parking lot asking u to return things with ur Id lol whattt
Consider yourself lucky if they have what your looking for in building materials. And hopefully theyll start putting everyone on a register again to speed up the check out lines!!!
Good luck getting help. Self service here.
In and out fairly quickly this Monday afternoon. Got my E12 Phillips smart bulbs (converting a ceiling fan into an Alexa Smart Light) and drain cleaning supplies. Self-checkout not too busy.
Purchased a new backdoor from Home Depot and for installation. They dropped the door off yesterday, but not to install. My husband (who is a retired USAF veteran & stay at home dad) called to ask why they werent installing it, and just dropped it off in our backyard. They apparently dont have anyone to do the installation available for A MONTH!! So we have a brand new door outside with every part of it exposed to the elements and feral animals that come through our backyard, and a BS excuse from Home Depot. I will not be hiring HD for any future projects. They just proved to me they dont have their s**t together when it comes to contractor work.
Recently went there to pick up a piece of concrete siding there were no waist tie flat carts available anywhere but there were several orders on top of them on pallets wrapped in plastic and none available for the in-store customers one of the customer service people had a load of damaged plywood on it I asked him if he was going to unload it and advised him that there were none available anywhere and he proceeded to do nothing to help me get a cart he said he could get a parking lot attendant to help me which would do no good because there was none in the parking lot pushed his car to the back of the store and left
My one stop shop for all Mr DIY protects or handy work.
As always, the aisles were alive with customer activity, not in a slow you down and get frustrated way, but more like the ebb and flow of water, I am very lucky to have such an awesome team of associates, and can do managers at my local and favorite Home Depot, they are what makes the difference, their dedication to people like myself, just an average tradesman doing my best to compete. They sure don’t make me feel average, in fact I feel like the most important customer ever when I’m there. That is a great feeling, thanks Antelope store, you all rock.
Everytime I come here they have been helpful and do a great job. Sometimes they are busy but their customer service is usually good.
Its home Depot convenient and good selection of product.They need more registers open.
Great inventory. Always find what I need. Lots of store employees were available to help today.
Prices are high. Staff arent interested in helping customers, you literally have to hunt for help and then they just point and give you general directions rather than assist you with your purchase. There are many other stores who want your business and will give better customer service.
First time we went, excellent service from the wonderful ladies in the back that helped with the countertops. This time, couldnt get one person to help or even ask. We just stood in the back without any assistance. We left.
I practically LIVE at this Home Depot, so my opinion may be biased! Im there 2-3x a week for garden materials/supplies & I love to spend hours just looking thru the garden learning about plants I already have & finding new ones I want. The employees are all friendly & helpful, the store is organized & well maintained, & they practice CDC guidelines for Covid-19. Their prices, as well as their selections, are comparable to Lowes.
Stop and could use attention more registers could be open but overall I might return when I need more stuff for DIY / Home improvement projects
Didnt have what we were looking for. The service was friendly & knowledgeable.
I have a pro account and it is the better one for contractors its good in all fifty states as I do business in Texas and Ohio currently trying Hawaii
Josh cornelison in the home and garden depot gave the the best customer service. This is my local home depot and on several occasions I was treated unfairly, and actuallythought it had to do with a happy black family and i was not helped peoperly. This man went above and beyond did not try to upsell me and I have exactly what I need. Customer service is a lost art and this man has the skill. From the sales industry and customer service I highly recommend that you have this employee do some type of coaching about customer service compassion Empathy. When come to home depot Im looking for Josh. Period. I think a 10% raise is necessary but will settle on 7%
This is my toys R us. Always fun to visit and buy new stuff
Even though they were pretty busy. I received good service. One associate helped me find a drill/driver to suit my needs. Then at the checkout. That associate was very nice and helpful. And I appreciate the military discount. Overall a good experience.
I bought a Husky torque wrench last December 2020 for my husband at the Manzanita/Madison location. It has a lifetime warranty. It broke and we returned to that location to exchange it out, however it was out of stock and we were told the Antelope location had it in stock.My husband went to the Antelope location and was in the customer service line for 5 minutes with no others in line before even being acknowledged. The associate even seen him there and continued on with whatever she was doing without acknowledging him. He told her the issue and was told she didnt think they could help him despit it being a lifetime HD product.She made zero effort to call a supervisor or manager to be sure herself and chose to instead ask her co worker standing there with her who replied with the same comment I dont think..Today he went to the Rancho location who NO problem helping him.The store at Antelope is either poorly run or seriously needs to educate their employees better as to the definition and policy procedures of lifetime products, as well as general common sense customer service.
Great place to shop. Reasonably priced. Store needs to refill certain items faster when they are out of stock on the sales floor.
Sometimes the lines are a long but the plants selection right now is very good
Always helpful, and answers questions. If they do not have something, they get it quickly.
Employee actually asked if I wanted help locating the item I was looking for.His help saved me time.
Great visit. All of our needs were met and if you are military.,.dont forget your va discount!
I always find what I need in here. Love curtis in garden, he has great taste and knowledge of plants
Ordered an item for store pick up. Item arrived on time, the store texted and called me to let me know the item was ready for pickup. Great communication.
Great place to shop so many things in one spot and always clean the shop and the workers
Got some flowers to plant. Amazing! Its beautiful out.
I would actually give them a zero if I was allowed to.They are happy to take your money but when something goes wrong and you need to use that expensive warranty purchased they like to just ignore you and pretend you are not there. So they do not call you back they do not answer your emails and they just make excuses.Actually very sad and I would never recommend buying anything large from them again especially if you want to purchase a warranty don’t waste your money just buy it anyway if you really want it and hope it works.I purchased a very expensive refrigerator from Samsung that had many issues and Samsung paid more than their share but Home Depot does not seem to want to pay theirs. So sad. Therefore I feel this bad review is very well deserved.
Im a big fan of Home Depot. A friend, a Social Worker, had approached her local HD. She was hoping to get a discount on a refrigerator, as the staff had pooled some money for a needy mother who might lose her kids because she had no refrigerator and her kitchen sink didnt work, etc. The manager at HD was sympathetic and told her that the company wants each store to be an asset for the community they are in. Longer story short, a whole crew from HD came to the ladys house. They fixed what they could and replaced what they couldnt fix. They have been my go to ever since.
Its better to rent from your neighborhood construction company you get a better deal!!!
Need to clean the bathroom. There was no place for handicapped people to sit. Most likely due to covid.
One of my favorite places to shop. I always buy more than whats on my list. Cant help it. Friendly staff.
Plenty of carts and help to your car. Security does a great job in keeping the place safe. And street sweepers keep parking lot clean.
This store didnt like could get help. They were under staff
They usually have everything I need. Great prices.
I was looking for a specific glue for putting up a border and they finally help me and they found it on their shelf and Ive been to every other store and they finally told me how it would work and how easy it was to put on and so I appreciate all their help thank you
It has its uses, its the Walmart of hardware stores.
Way to high priced need more help
It’s just feels like legitness when you walk in. Super friendly plus it has what u need. Just always check the size of the lumber u try to get since customers always place items in the wrong spot
Ok experience finding what we needed, but almost every employee I seen was wearing masks incorrectly, not covering the nose at all, and some had their masks pulled down all the way. Not very social distanced either, employees were not friendly at all. No customer service.no greeting, no can i help you with anything, nothing. This is probably one of least helpful Home Depot locations, so if you just need to grab something and leave its fine, but good luck with receiving prompt customer service and assistance.
New flooring...woot woot!
LOVE THIS PLACE, last visit they were out of what we came for, but Matt, in carpets, and Jason in garden couldnt be more helpful. Also shout out to Josh! We travel special to this HD because of the team!
I wouldnt give Home Depot any stars!!!!! The customer service is horrible!!! I purchased a brand new Honda lawnmower in November and only used it once and it already broke down. Went to go return it with the receipt and they told me that i have to go take it to their repair shop to get it fixed. It cost me $18.00 and 4-6 weeks to get it fixed. Horrible service and i will let everyone know that Home Depot doesnt take care of business professionally. Go Lowes!!!!!!!
I did curbside pick up and it went smooth as silk!
Easy in and out no issues or problems found exactly what I needed for work A++
Its like toys r us for home stuff 👍👍
No floor space to move carts through aisles!!
Easy to find help and things are logically located (typical of most Home Depot Stores).
Maybe one day theyll have what I need. Instead of just settling for inferior Products.
Its alright.some are better than others as its the people involved that make things good or bad
Mayra was extremely helpful helping get a couple keys made..at the Antelope store
Plan ahead for long lines on the weekends. It’s not bad but the lines make it not that great either.
I loved my visit today, I didnt have to look for help, they asked me, and took me directly to the item I was looking for.
The store manager Edith was very rude when I called her for an order that had issue. When I asked her to provide me details on my order she just said we cant do the order and canceled my order without providing a proper justification of the cancelation. Never shopping at this store again.
I was happily suprised that in and out of the store in 15 minutes. i got what i was after and had time to shop for things for future projects. staff was super helpful and most pleasant to talk to. all in all they made my day easier and i look forward to my next trip to home depot
Had most of what we were looking for. Service was decent
This HD is a mess. No help and poor product selection. Corp gave up on this store. Go to Roseville. Better stocked and next to Lowes.
This store is on the small side so it doesnt have as much stock or merchandise as the larger stores located a few miles away on Madison Avenue, this Home Depot has everything dislike going to Lowes as Lowes has everything this Home Depot on Madison is basically the same way as Lowes, who likes going to a store that doesnt have everything you need and up driving 10 mi in a different direction just so you can get a special metric tool, just an example. Nearest Home Depot has a lot of stuff but it just doesnt have everything and I should have just driven to the other store on Madison to that Home Depot and they would have what I need. I dont know how they can get this Home Depot up to the same speed as the one on Madison but unfortunately its better to go to the store on Madison than the one theyre on Roseville Road. I like the Home Depot they have better prices than Lowes but I only go to the Home Depot on Roseville Road only if its has something I know they have.
Easy to find things you looking for.
Horrible customer service. Self checkout is not keeping things sanitary and definitely not following covid protocols. Manager Angelo also is a liar and not a good manager please do yourself a favor and do not visit this store. Home depot is not living up to its reputation with this location.
This store is pretty good. I go here because its the closest hardware store to my house. I went for a particular item and asked for help from a gentleman in the electrical aisle. He wasnt much help. he basically told me what I needed to do and then just walked away. Customer service is iffy here.
Great store. I always receive excellent customer service whenever I need to locate something or have an issue with self-checkout.
For once I filled everything on my shopping list at that store
I buy my painting supplies at home depot always friendly and the have a great selection when it comes to remodeling
The greater had mask on Chun. Some below nose and one not at all.. I need a electric cart. One was there. After a few mins, would only go into reverse. Backed it up to the front where it stopped. I was told to stay there and they would find another. My son walked around and couldnt find one. After 10 mins and no contact from an employee, we left. I thought they would have a regular wheelchair. Then my son could have pushed me. I feel at 70 years and not in good health they could have said sorry, no wheelchairs instead of nothing. One star because they had what I wanted and would gave gotten more. No more.
Very clean. employees are knowledgeable. went in for a tree trim pole saw. Found many at really good prices. went home and did some work. In and out in minutes. great customer service.
Security follow you everywhere as if you w re a thief. Really rude.
Had excellent customer service today.
Ive shopping at the Home Depot in Roseville and the in Antelope store for the past three weeks. The products are great and the customer service was excellent very friendly, kind and helpful. Ive always loved Home Depot its just home away from home for me.