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Standard Auto Care
2240 Colfax St, Sacramento, CA 95815, United States
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Standard Auto Care
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Jo
Review №1

The Service was thorough and professional. My vehicle needed extensive diagnostic and repair. I think they might be a little under staffed.

Ri
Review №2

Highly recommended! Thank you for fixing the oil leak on my 2004 Jeep Grand Cherokee Laredo thats been leaking for a long time! Great customer service by Sue and Tom, knowledgeable and experienced certified technicians, and reasonable price! I will definitely bring my cars to Standard Auto Care for repairs and maintenance from now on!

Ja
Review №3

I have been using Standard Auto Care any time I needed work done or maintenance on my 2002 Ford Ranger XLT truck. They have always been very pleasant, honest and no pressure to get work done that is not an emergency. I have been doing business with them for years and would recommend them to anyone needing maintenance or auto repairs.

Br
Review №4

Standard Auto Care is a great shop we use them at my work for our light duty vehicle repairs the work is amazing always done right on time and as quoted Tom and his crew are phenomenal I recommend Standard Auto Care to EVERYONE that has a vehicle issue in the greater Sacramento area

J
Review №5

Very professional and personable. Reasonably priced and great follow through.

Ri
Review №6

This place is great. Took my car in with transmission issues and they were able to take care of it. The tech was able to walk me through the whole process and lay out the options in a very easy to understand way.Also they gave me a rose and some candy as a nice surprise when I picked up my car.

le
Review №7

Tom and his team were awesome ! My car had basically thrived on neglect until it hit that dreaded 100k light and then it seemed everything went wrong. They troubleshot the car, performed the services needed and fixed SEVERAL fuel leaks,. that check engine light is OFF. Super responsive, professional and pleasant to work with,. Thanks, friends.

Da
Review №8

I took my vehicle in to get a no start diagnosis. It took them about 3 days to diagnose. I was told it took longer because my vehicle is diesel and they dont really work on them. Okay fine. They then told me that they can repair it and gave me a quote. I needed my car so I agreed to their service charge and repair. I called about a week later for an update and I was told its being worked on. Called another week for an update and I was told the mechanic was sick and cannot finish. I then asked for an estimated date for when it was going to be repaired and was told there is no estimate day when itll be fixed. Fine right? Waiting almost another week and stopped by to see them face to face. I just requested my car when I got there and the person in front said, Good thing you came in, I was going to call you, WE CANT FIX IT. The mechanic who has the special tools is no longer with us and took them with him. Took almost 3 weeks for them to tell me it couldnt be fixed.I do not recommend this repair shop for diesel or any European vehicles. Called the dealership and said itll take them 1-2 days max. Should have gone there from the start.I understand things happen and all, but it should not have taken that long to tell me that it could not be fixed by them. Should not have taken the job. Worst experience ever!

Ga
Review №9

Standard Auto took on my problem car after 3 other shops told me to give up. They diagnosed the problem, ordered the parts, found wiring problems and sorted them out, and in general made my car run like a top. I recommend them for routine care as well as difficult problems. Tom and his staff are knowledgeable as well as efficient and kept me informed every step of the way.

Fr
Review №10

Sacramento little secret: Standard Auto Care, its in an odd location but, dont let that fool you. Great Auto Service. Very professional and clean. Sue is very knowledgeable and kind.

Te
Review №11

This company is well organized, provide excellent service and the personnel are pleasant and well informed. They kept me advised about each step of the process. The estimate for the repair was reasonable and there were no surprises. I thoroughly enjoyed my interaction with this company. I hardily recommend it to anyone looking for great service at a reasonable price.

Te
Review №12

Great service, conscientious care to detail, reasonable prices and friendly staff!

Ia
Review №13

So I had a transmission problem on my Subaru. Standard Auto Care was recommended to me by a co-worker and they more than delivered on their reputation. Friendly staff, stayed in contact with me, kept it under my budget(and it was a tight one), helped me get the original transmission sent back and replaced as it had a bad part. Also they recommended other tasks to be completed so that it saved me money because they were already working in that area already. Car is running great now and cant thank them enough!

El
Review №14

Got my ford out in a very timely manner! Good as new and Sue was great!

Ve
Review №15

Dropped my car off for an oil change and they had it ready and waiting when I got off work. Sue had everything set so check in only took a few minutes. They even sent me a report on my car. Highly recommended!

P
Review №16

They did a repair on my rear axle and now the new tire that was on there is balding on the outside in only a few months of very light driving, less than 3k miles. Steer clear.Update:Thank you for proving my point.By you denying it only shows what type of people you are.I did have an alignment done, the technician stated when you replace an axle you should always do an alignment afterwards. I could see if you dont have the equipment to do it, but at the very minimum make the suggestion it should be done.

Co
Review №17

My husband took his truck in for engine light being on. They supposedly fixed it for $3700, after he got it back. He get losing oil ( never had this problem before) took it bck, they claimed all was well. This was not so!!! Still losing oil, took it back again, found out it was the heads.( totally their fault) kept his truck a whole month or more!!! Finally got it back, so well see. I wouldnt take my grandsons motorized toy car to these people. Horrible experience!!!

Ka
Review №18

Amazing service! All staff members were so helpful and friendly. Tom who took care of our car took time to answer all of our guestions and even gave us tips how to take care of the car. All the experience was really profesional. Thank you so much, I really recommend this place for everyone, your car will be in good hands!

Re
Review №19

Super happy to have found this place. Attention to detail is incredible. They know how to do anything and everything for my Mercedez S550 which saves me a ton of money. I now bring my car and my wifes Nissan Armada here and I couldnt be happier with the service.

Jo
Review №20

I checked out at a car dealership and I brought it to standard auto care and they did a used car inspection and they recommended I not buy it. Did a very thorough job and sent a link via email that gave pictures of all the spots that were wrong.

It
Review №21

Went to check the old truckWas charged 140 $ for guestimate ....

ro
Review №22

I went in expecting to pay for an issue I didnt have. Photos in the recommendations after the work and inspection were a nice touch. Would not hesitate to go back.

Ka
Review №23

Outstanding service; with multiple codes thought cadillac was donesville; but excellent mechanics traced the problem which resolved all the codes; what an excellent service, and excellent pricing. Highly recommend them!

Ka
Review №24

WOW not a good experience on 7/20/20 I brought my F250 7.3 diesel in for a check engine light, they found the problem a relay is bad they replaced it, Tom also stated that there is a exhaust leak on turbo, told Tom to fix it. On 7/28/20 I insisted that I get truck back taking too long my company is loosing money. I get my truck back and 2 days later I see a oil trail at job site, I checked the oil I was 2 gallons low. I got 1 gal of oil onsite so I could get my truck back to my shop. It was then I noticed oil all over wheelwells,tailgate, bumper, axles and complete undercarriage (completely soaked). Called Sue on Monday morning she ordered tow truck, 2 1/2 days later I get my truck back. Their mechanic didnt replace o-rings for turbo when he was working on it. Now that I get my truck back still has oil and greasy fingerprints on fenders and running boards, Sue said my truck will be cleaned, what a lie. Asked for a ride, dont have anyone so I ordered uber 25.87, no refund . First time customer never to return. BEWARE

Ja
Review №25

Tom and the crew at Standard really treat you well. You get an inspection report emailed to you, you get a thorough explanation and fair pricing. What more can you ask for in a repair shop? Fast friendly service? Yep they have that too!

No
Review №26

I took my 2014 Lincoln MKX here because I was fed up with the dealers in the area and am very glad I found them. They did an excellent job explaining everything, gave me a new customer discount for my oil change and were very knowledgeable, fast and personable. I just recommended them to my boss and have found a permanent home here in Sacramento to take my car to.

Ra
Review №27

Everyone at Standard Auto Care was incredibly helpful, friendly, and went above and beyond to make sure my car was road ready for a cross country trip. I am not from the Sacramento area, and brought my car here based on results from Google and availability, and in this I lucked out - the care and attention to detail I received here was the best Ive ever had at a mechanic/auto repair shop. Their prices were fair, they made sure to inspect every bit of my car, explained their findings and their reccomendations (both immediate and in the future), but also didnt pressure me into any unnecessary work. If I was a local, I would use Standard Auto Care exclusively. I drove just under 1000 miles without any issues, and made it home safely. Thank you, Tom, Sue, and Hank.

Ev
Review №28

Standard Auto is AMAZING! Dropped my car off with a litany of issues and they quickly and accurately kept me up to date as to what was going on and how much needed services/repairs would be. The staff is friendly and I will be using them for all my car needs. Its very tough to find a trust worthy auto place but I genuinely believe Ive found a good one and would highly recommend them to everyone!

Ta
Review №29

Good price good customer care.

Ra
Review №30

One of the best places to take your vehicle for repairs. I have been bringing my car here for about 5 years. I have always gotten a fair price and the quality of work is outstanding. Customer service is top notch. Sue and Tom are VERY knowledgeable, and easy to understand.

Le
Review №31

Standard Auto Care is the best shop weve ever used - we wont take our vehicles anywhere else! Recently when my battery died, they offered to come get my truck (tow it in) free of charge, if necessary. (I was able to jump start it so didnt have to...) Having the peace of mind that no matter what goes wrong with our vehicles, theyll take care of us, is such a great feeling. Honest, helpful, thorough, friendly, reasonable... Love Standard Auto Care!- The Folinos

Bi
Review №32

Great customer service by Sue and the service workers. Will not try to rob you blind here. They also offer free estimates. This is the only place I bring my car.

Je
Review №33

Customer service is great. Sue great and knowledgeable about the repair work that is to be done. This is the best place to get car repairs, reasonable priced. Will definitely be bring my car back here for now on

Ro
Review №34

I would definitely recommend, I love their customer service, cant remember the ladies name at the front desk but shes very nice

A
Review №35

In 33 years of driving and caring for my automobiles I have experienced their brand of customer care only once. They were beyond competent and fair, and as I had just moved to Sacramento in a rather dramatic and difficult move, they were sensitive to my needs far beyond any auto repair service center I have ever dealt with. I had originally taken the car to Honda and for $600 less Standard Auto completed nearly double the repair work. And no kidding, they give you a rose when you leave the desk and a little hand-wrapped packet of candy for you on your seat. I mean come on!!!It was an awesome experience and I am so grateful for their expertise and kindness.

Br
Review №36

I have used Standard Auto Care for several years for several of my cars, my childrens cars and my wifes car and have always gotten excellent service and great prices. They always take the time to explain any service or parts needed and give me other options if available. They do a great job from the service on your car to the friendly receptionist when you walk in the door. They guarantee their work. I really think you cant go wrong using Standard Auto Care for all your car care needs

Da
Review №37

Friendly staff. The oil change was a great price, and they have a punch-card system that is an even better deal. Prices for some services were more than I could afford, but probably not much different from other places in the area.At the end of the day they gave me a rose and some chocolate, which was nice!

Ju
Review №38

Took my car in cause it was overheating. Turned out to be a bad sensor and I had my car back the next day. Tom and Sue were very friendly and great with getting me updates throughout the process. I highly recommend Standard Auto Care!!

ki
Review №39

THE most friendliest auto shop ive been to. Even received a rose. They were honest. Told me the same issues two other places told me. Unfortunately too costly to have them fix. Time for a new 🚗

Va
Review №40

I’m here now writing. This is my first time here and I love these guys already! I’m here for pre-purchase inspection which very well priced . Under $100 !! They know what the hell they’re doing. So far, I highly recommend these folks. I will definitely bring my car here from here on out!!

So
Review №41

Great peeps! Take your vehicle there only if you want a terrific job done. :)

Is
Review №42

Gave me an incorrect quote. Im sure theyre good but they gotta be thorough if they want money.

sl
Review №43

They do good work and there honest. Prices are pretty fair!

Fe
Review №44

Great, friendly and quick service! I appreciate how well they took care of my care on short notice.

An
Review №45

I couldnt have asked to be taken better care of. They towed my car to their shop for free, did not conduct any testing or perform any work without getting my authorization first, they even WASHED my car! The owner personally drove to my house to pick me up when my car was ready (for free), they gave me a rose and there was a cute little satchel of chocolates sitting on my seat when I got in my car to drive it home. My car works wonderfully now and they gave me a $25 certificate toward my next service. Their prices are a bit higher than I was hoping to pay, but definitely worth it for the level of customer service and care that my car and I both received!

Co
Review №46

Tom is truly top notch! I was referred to him by one of his long-time customers when my A/C went out. After numerous testing with the latest technology in equipment, they found the issue. And let me tell you, it was much more than just being out of coolant. They ordered the part and had me back on the road in an ice box. Now its colder than ever before and I felt that the cost was way more than fare for all the work they did. I can totally see why he has so many long-time customers. I feel like Ive gained a friend that I can trust to keep my car at its best. Super professional, friendly, trustworthy and no matter where you live in the Sacramento area, hes well worth the drive. Could just end up being the most valuable drive youve taken in a long time!!!

Ga
Review №47

I love the videos Standard Auto Care has that share helpful hints and educate me about my vehicle that I can do at home. The staff is very professional, building is very clean, prompt attention to my car needs, nice waiting area and loaner car program. Tom and his staff go the extra mile to serve their customers. I would recommend Standard Auto if you need a car repair or oil change. Thanks Tom and team for the great job you do!

Su
Review №48

My 19 year old son knew something was not quite right with his car, so we took it to Standard Auto Care. They found the problem and explained it, fixed it, and charged a fair price for the repair. I trust their judgment on what needs to be repaired, and they dont push any unnecessary repairs or parts on you. Finally, we have found a trustworthy, reliable auto care facility who I actually enjoy visiting with the staff and feel my car is in good hands.

Ei
Review №49

Awesome service. Thank you for getting my car in soon and helping me out. If and when in town you guys are my first choice for repairs or any maintenance on my vehicle. Thank you Tom and Sue

Je
Review №50

I have been going to Standard Auto Care for years now because I trust their quality of work, integrity, honesty and fair pricing. It’s often very hard to put “honest” and “good” in the same sentence when speaking of auto repair shops but not so with Standard Auto Care. They are very courteous and professional from the staff to the owner Tom. Tom is a great guy and has become more of a friend than just the auto shop that does my repairs. I would recommend them to anybody.

Kr
Review №51

Tom and his team did a great job on my Volkswagen a few weeks ago (wheel alignment). Honest, trustworthy and great customer service, which is quite difficult to find in Sacramento. Awesome job guys!

Fa
Review №52

Stay away!I have video proof that my car went in with no damage and came out with damage and the guy owner denies it. Shameful.

Ti
Review №53

Great service, fast and friendly! Will definitely be returning for future auto needs. Youre in good hands with Sue, and I highly recommend Standard Auto Care.

Ja
Review №54

You wouldnt take your car to get repaired without first doing proper research, right?Nope, me either.While some people just use the internet to blast honest business people with one-sided opinions, I choose to base my choices on tried and true facts. That being said, I know for a fact that Standard Auto Care has the best interest of the customer in mind when making repairs.I have known Tom for many years now, and his integrity and honesty are two of the main characteristics that make me happy to call him a friend. If you knew him too, you would know that I am not just telling tales.Give them a chance and see for yourself why Sacramento is proud to have a business such as this!

An
Review №55

All of the above I had a complete tune-up which covered most items listed

Im
Review №56

Went in for a car with battery repeatedly died. Less than 2 months later the exact same thing happened and when I inquired about the warranty they consistently dropped hints that the warranty wouldnt be honored and Id be paying At least 4 hours of labor to diagnose the issue of phantom drain because it would take several hours... You know, despite me already paying them nearly 500 dollars originally to do just that install a new battery and supposedly having a warranty on the repair because it just looks like the battery died and nothings wrong.What I did instead was buy a new battery, a multimeter and diagnose and fix the issue they shouldve done themselves to begin with. I found the bad fuse, replaced it and called it a day. My advice? Dont take their word at face value, whatever the problem may be do your own research afterwards and determine before you authorize any repairs. Im out over 800 dollars at this point for a fuse that cost me all but .50 cent after I found the problematic fuse and replaced it and I dont know ANYTHING about cars.Also dont bother trying to argue with them about the warranty of their repairs, its not worth it. You supposedly get one but when trying to actually use it you just end up being told double talk clearly implying they arent honoring it which is why after calling them I didnt bother to bring my vehicle in.

An
Review №57

We take all our cars to Standard Auto and feel that they always go the extra step to make sure they are safe and reliable. Always friendly and we always know that we can call and they will do their best to get our car in.

Am
Review №58

Moved recently to the area, so theyre down the street.Have had my previous Honda Element, current Toyota FJ Cruiser, and current Mazda RX-8 there for service.I will give them the highest praise I can give any car repair shop: they are so fastidious, they dont grease up my steering wheel/shifter/interior/etc the way almost every other shop (including the many BMW dealers I have dealt with) seems to do.I would believe its not a coincidence that this is then representative of their superior level of customer service, and so far I have not had any problems with their work itself.Fyi, they give you candy and/or roses when you depart - they dont love you or anything, theyre just treating you well!

Ki
Review №59

Best mechanic in Sacramento! I have been taking my vehicles to Tom for over 20 years now, fair, reasonable, and results oriented! I only trust them with my vehicles...

Se
Review №60

To the person that was unhappy with our prices. We are sorry if there was any confusion.We try our best help people in need as much as possible . Even with in house financing.A badly salvaged car that is worked on at home with parts installed incorrectly and to the point of damage to other components may cost more to fix....We will do our best to give a accurate prognosis of what a car needs Sometimes that is a lot of money and we will always give you the option of what is more important to fix first.. We our here to keep your car on the road and not worry about breaking down while on a trip or the commute back and forth to work. We our here to serve you. The Customer.

La
Review №61

TEN STARS! SHOUT OUT TO MIKE (Mechanic), Tom (Owner), Sue (Office Manager & Car Psychiatrist extrardinaire! Thank you all for the not by the hour - ie no charge.... time you u spent last week - explaining to me about the reason my check engine light is on - on my 11 year old car - and offering the knowledge of your MANY years of experience - parts, cost, reason and on and on.....Above and beyond the call of service - from one who has perhaps been taken advantage of because of my mechanical challenges (not my expertise) So appreciate it! Thinkin how you treat the l(not wealthy customer) owner of a difficult to find parts - older vehicle is only one of the reasons I DOUBLE the stars for them!

Ro
Review №62

Great personal service & very honest about my options for my car

Pa
Review №63

Standard Auto Care, Thank you for your honesty, excellent service and having my car ready so fast, They even gave me a loaner. Tom, the owner even showed me pictures of what the dealership had missed, it could of have cost me my life, you saved me money and and now I feel safe.I will not be going back to the dealership but will be bringing my car to you.

Da
Review №64

The staff (Sue specifically) is fast, friendly, and competent. We called to get an immediate appointment and they were able to fit us in. Afterwards, I called to get a copy if my cars inspection report & Sue emailed it to me right away with a smile in her voice.

Al
Review №65

Absolutely phenomenal service. Saw them deal with a difficult customer respectfully, received complementary chocolates and a rose and a prioritized list of things to do my vehicle. fantastic place. Ill be back

Va
Review №66

After coming here once for a tune up I will not take my car anywhere else. Best in the business.

Bo
Review №67

They did such a great job my car drives so much better and they even gave me a rose when I got my car back thank you guys for being so honest and awesome !

er
Review №68

I took my car to them because my check engine light keep going on and off. I was going to taken it back to the place where I got it because I had warranty on my car but they gave me a list and that is where I found there #. From day one when we walked in the receptionist Sue had great customer service friendly and funny. They took my car in and right away before any work was done they called me and let me know what the issue was and how to handle it with my insurance. Tom was so helpful and always explain everything that was being done. We had a few issues with my insurance and Tom was so helpful with it and would call as needed never once complained. They finally got to the ok to do the work and changed the timing chains but when he took it for a drive he notice other little hiccup and ordered the parts and fixed them. He called me and let me know that the insurance should cover but if they didn’t he would eat the cost only because he didn’t want to give my car back with those issues. Thankfully the insurance did cover it except for like $36 on some stuff but Tom only made me pay $6 and ate the $30. I am super happy I picked them from the list because hands down best shop I have dealt with. When I picked up my car they gave me a flower which was soooo sweet because they apologizes to me for taking long but they didn’t and it was a little longer due to my insurance having to send an inspector. Then when I got in my car they had left me a bag of candy hanging on my steering wheel. Thank you guys for the great help and customer support and service you provided. I will be seeing them to do my oil changes and everything else.Oh yeah Tom you where right my car drives great now.

De
Review №69

I really trust these people! Theyre friendly, helpful, and honest. Hard to find these days.

Pe
Review №70

Standard Auto Care has friendly, courteous service. They really strive to find out the issue with the vehicle & to fix any problem they may find. If the issue is not satisfactorily corrected you can go back & they will do a courtesy check to fix it. Its really that they have a loaner car if your vehicle has to stay overnight.

Ca
Review №71

Sue, Tom, and everyone there was super helpful I walked in with no appointment at around 4:30ish and they had my car fixed within the hour. I will be going back to them for sure for now on! 👍🏼

Wa
Review №72

These guys are very nice although I got a weird vibe from it seemed like the owner. The prices could use a little adjusting but hey they have to make 💰 right.

Se
Review №73

I had a mechanic for almost 25 years in Orangevale but after living in Midtown Sac for 2+ years, decided to find and support a business where I live. I searched the internet and found outstanding reviews for Standard Auto Repair close to Arden / Del Paso on Colfax. I called Standard Auto Care and Tom, the owner, was impressive and I felt assured that I did choose well. The evaluation of repairs that were needed for my vehicle, communication, costs, etc. were communicated as promised. Advice was concise, I was given various options for the most important repairs and others that could be done at a later date based on my budget. The repair work was done on the timeline we agreed to. When the repairs were complete one of the technicians/mechanic reviewed repaired parts with me! Currently, customers are also offered a program to save $ on labor, future tune ups and other items that need annual replacements which is a super value if you maintain your car. Absolutely, good to the core people throughout - sweet deal - very thoughtful - my 110,000 mile car drove like new - quiet - smooth - safe. I really, truly feel blessed and no stress. THANK YOU TOM & SUE!!!😃💓☮

BA
Review №74

OVER THE TOP customer service - WOW. the shop is clean and pleasant, the work is fast, and better prices than the dealership. 5 stars.

An
Review №75

Standard Auto is my go-to car fix-it place. You get courteous service and excellent care here. My car is getting old, and all of its maintenance has been with Standard Auto.

Ri
Review №76

BEWARE! They charged me for a 52 point inspection/ diagnosis but only connected a scanner to it, only inspectef the tires and lied about that. I have a new alternator in my car and drive it everyday buy they said the alternator had no output at all which was clearly a lie. They said all my tire had thread showing when only 1 did. They also added a few other issues that were clearly fine. I will definately not recommend going there unless you feel like throwing away money.

Ma
Review №77

Great service,communication & made me feel appreciated & Greatful to have had standard auto care fix my BMW X5 THANK YOU AGAIN

Ca
Review №78

Wanted over $800 for $200 in parts and about an hour and a half of work. Service might be great but after they quoted me I kept looking.

Th
Review №79

Standard auto care is very helpful and professional.Tom is good man and give you honest answers.

Ma
Review №80

Very respectable and helpfil dtaff. Treated me with respect and very knowledgeable. Explsined in very easy terms. I will take my vehicles for repsirs here.

Ch
Review №81

As usual Standard Auto Care did a great job on my 20 yo Saturn. The old girl takes a lickin and keeps on tickin for just puttin around town.

Ke
Review №82

Kent KniepsI have been taking my cars to Standard Auto Care for over ten years. Their work is always the best.

Ho
Review №83

Everyone should try out this place but especially women who always worry that they will be taken advantage of when they take their car into a shop. Ladies you wont feel this way here. They are awesome!! I had told my husband I was giving up the duty of taking the car to the mechanics because it stressed me out so much. I had a hard time understanding what was going on with the car and if I had to make a decision on what service to do I would have a knot in my stomache. That all changed with Tom the service advisor at Standard . He used visuals to explain things to me and I could finally understand what was going on and that my car needed the service. I hung around the shop and could hear Tom the service manager talk to other clients on the phone and I could tell he was trustworthy and had the wisdom to really take care of the clients first and not to just rack up a bill. Im a client for life!!!! Holly & Rick Foster 2008 Mecedes c300.

Sc
Review №84

Super Friendly, shuttle service, plus they have fair prices and are intent on giving you good recommendations and maintaining your vehicle, not just finding things to charge you for.

Am
Review №85

Honest people, I have gotten my Honda accord serviced by them, upfront and honest. They even gave me a free car to use while mine got an oil change.

Le
Review №86

I recommend this place highly. Professional and friendly.

Ch
Review №87

Great service at a great price, thanks to the whole crew for keeping me mobile.

Al
Review №88

I brought my car in to be diagnosed on 06/07/2013. Mechanic found that the Idle Control Motor had burned out which caused the Electronic Control Module (ECM) to burn out. A couple weeks later the Service Engine Soon Light came on, but went off after a few days so I didnt think much of it. The car slowly over the remaining few months started to drive bad. I would press on the accelerator and the tachometer would rev up but the car wouldnt go. I finally took it to the Infiniti dealership on 02/03/2014. They found that the Mass Air Flow sensor needed to be replaced and a further issue of the incorrect ECM had been installed in my vehicle. They explained to me that there are two different ECMs for the vehicle. One with a Traction Control System (TCS) and one without. The ECM that was installed by Standard Auto Care was equipped with TCS, but my vehicle does not have that option. Infiniti replaced the ECM with the correct part.I then went to Standard Auto Care about the fact that they installed the wrong part. The owner and a mechanic then told me that there is only one ECM for the vehicle and you simply re-flash it to work with the car, and that multiple other companies like Dodge and Ford are this way. They told me that Infiniti lied to me to up-sell an unnecessary part. Which I verified by looking on-line at three different sites that for my make and model and years before and later they all have two options; ECMs with TCS and ECMs without TCS. The owner then went on to say that I didnt give his shop the chance to check it out and that it was under their warranty still. To which I explained that the part I requested they get when they supplied my options, was a used part, and used parts and customer provided parts are not covered under their warranty. I then went on to explain that I as a consumer are not required to come back and give them a chance if I feel they did an inadequate job initially and I needed a second opinion. The owner finished the conversation repeating the fact that it was under warranty, I didnt give them a chance to look at it, Infiniti was wrong, and that Standard Auto Care would not refund my money.Their mechanics clearly do not know what they are doing and the owner obviously does not know how to run a business if he is brought facts showing his employees installed wrong parts and refuses to return their customers money.

Al
Review №89

Came in for a pre-purchase inspection of my vehicle and they made false claims about my vehicle. Do not go here.

K
Review №90

Great, fast service. I knew I could trust Tom and his crew

Je
Review №91

Always a pleasant experience

Ki
Review №92

Great service, quality work, wonderful staff.

Om
Review №93

Friendly people... helped me pass smog

Wa
Review №94

Instant good service.

Je
Review №95

We are happy with the service.

Am
Review №96

Good overall

Jo
Review №97

Great place!!!

Je
Review №98

High. Price

Information
33 Photos
98 Comments
4.5 Rating
  • Address:2240 Colfax St, Sacramento, CA 95815, United States
  • Site:http://standardautocare.com/
  • Phone:+1 916-924-8040
Categories
  • Auto repair shop
  • Auto electrical service
  • Auto radiator repair service
  • Auto spring shop
  • Auto tune up service
  • Brake shop
  • Mechanic
  • Oil change service
  • Transmission shop
  • Wheel alignment service
Working hours
  • Monday:Closed
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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