I was only in there for parts but the people were friendly and the floor was waxed so good I was able to do the james brown.

They have always given me good Fair advice even if I dont fix it with then

As always, I love MB of Sacramento. They always treat me so kind and make sure to find the best deals for me. Thank you to John, Brian, and Effrain. They always work hard to keep me happy!

The experience was professional. I enjoyed the complimentary lyft to and from home. I gave three stars bc after paying good money for my maintenance. I made contact with Lisa Brown but she never followed up with me about further repairs. Guess Ill try somewhere else next time. Maybe Ill be able to finish what I started. Lobby was clean and nice. Clerks were dolls.

Went in for my regular maintenance. I moved from SF to Davis. SF Mercedes on 8th is really good but glad to see Sacramento just as good on service. I also took my Benz Fairfield but did not have a good exp. Long story short MB of Sacramento is a good place for car service.

Clean and comfortable waiting room. so did air bag recall. Friendly staff and efficient service time.

I was in for a trim replacement and they ordered one for me, takes me no effort to have my car looks great again!

Great service service writer keep me informed I got my vehicle back in a timely manner very happy with service.

Remarkable from the minute I arrived until I left- Jason Haber is professional and always a pleasure to work with him.

Great Place to take your Benz..

Recall warranty work. The did the work in great time and a professional manner.

Helpful people. Fast service. Parts counter guys know the parts well.

We had a Chek engine light and DEF low warning. It turned out to be a faulty sensor. It was repaired under warrentee.

The service was great and my service rep named Jack was friendly and responsive.

Very unprofessional. First time I needed my car towed there cause ABS light was on, stalling, and alot of other problems. After a week of it being there still wasnt diagnosed, still wasnt looked at, and dealing with unprofessional service writer, Mike Gallagher, and all the staff being rude. Second, when my car was towed there it was supposed to be free tow, however I had to pay the tow company cause they lied to me. After all was said and done I picked up my car and still wasnt worked on so I had to do a second drop off at this location and when they checked it out this time they came up with an unreasonable amount to fix it $2500 plus. Needless to say at the end of a bad month dealing with them being rude, unprofessional, and unreliable I took the car to a different place and traded it for something way better. Never again will I ever deal with Mercedes-Benz dealerships and Mercedes-benz vehicles.Main Point is:Never deal with unreliable, unprofessional, and unreasonable Mercedes-benz dealerships and vehicles. Michael Gallaghers a very unprofessional service writer.

Working with Jason Harber is a true pleasure. The other admin staff (Cecelia Delgado) could benefit from remedial course in non-confrontational engagement with the customer.

Efrain did a very thorough job in trying to find out what the problem was and check every possible solution. I will definitely be back.

Very friendly staff and good waiting room

I had very good service.

My service advisor Efran, gives the best customer service.

Worst experience of my life from the jump, the Asian alrdy mechanic was rude as hell! The lady on the phone booked a week out appointment so I could use a loaner car didn’t have it available upon arrival. Had no suggestions for anything extra. Jack M was zero help, didn’t offer a free service for waste of time or nothing. I wouldn’t suggest this place if it was the last place standing.

Super cool

I will g o here from now on, so friendly

This is an headed to the original 2 reviews that I gave the Mercedes Benz. You can see my reviews after this one . I read the other reviews and all the positive reviews that were given for a dealership had a reply from the owner. I have waited a couple of months to see if there was going to be any kind of reply or it would generate a telephone call from the dealership on my template. Now I know why the people at the dealership especially the way that it is . It is the owner who has this kind of an attitude of dont care that it transfers all the way down to the staff. The reason I gave them negative review was for the sake of the owner so that and he might talk to him 2 take care of my particular situation. They lost a hundred percent sale. The old adage that you cant make people care definitely applies to this dealership.......... ..I have owned different Mercedes for the past 35 years. When my wife needed a new vehicle I convinced her to lease one of the Mercedes. Experience was easy and pleasant the people are nice and helpful. The reason Im giving them a one-star is because I cannot give them no stars. My wife was involved in an accident and the car was totaled. During this time we came in contact with the receptionist sales Finance and service people. I am dumbfounded that none of these people had brains enough to ask us as the lease was going to be over in 8 months if they could show her another car. I guess in their world Mercedes owners go from a totaled car to public transportation. One of the reasons about the price of the cars is millions and millions of dollars that are spent and they had owner whose car was totaled and she was in need off of new car and nobody had the intelligence to try to help her out and sell another car. My wife went and bought a BMW and is very happy. I did tell her that just you wait as her lease is coming to an end they will start sending out brochures about leasing another car. Sure enough as her lease will end shortly on the car that was demolished in March we have started to receiving offers about leasing another Mercedes. The finance department called us trying to get her into a new Mercedes as her lease was expiring. I told her what had happened she was most apologetic and told her not interested in apologies but nobody really has the foresight 2 handle a simple guaranteed sale. As per past experience she was too lazy to contact corporate and let them know. We are still receiving offers for a new lease.

Great job

Thank you to Patrick McGarrit

I leased a car

Hot chocolate from the coffee machine is pretty damn good.

They know how to take care of their customers

They are efficient and quick. Theyre just too expensive.

Very good experience with honest service

Rescheduled after call to confirm. Really?

Quality service.!

The best dealership in town..

Great Place

Finally tore down the old burnt out building progress

Good service

Service B

Great service

Its Mercedes what else is there to say!

Stealership

I havent visited yet but it looks like there are beautiful

Heavy service