To the one parts gentleman that new what to look for and how to look for it and no stars to the parts guy that could not help me because he didnt have a clue

This place is great, their services is fast and they are so friendly. Jim Zerkovich helped me out and he was great. I dropped my car off so I can go back to work and he would text me during the process to update me and I was able to pay through a link they sent to my phone. When I got back he gave me a really good breakdown of the work done and what I need to pay attention too, the thing I liked about it was I didnt feel like he was trying to upsell me or anything, he was honest about everything which I take to heart. I would highly recommend this place and would recommend Jim Z. Thank you Future Ford of Sacramentos Quick Lane for taking such good care of me and my car!

This happened two days ago, I had called them ahead of time to ask about their price for oil change. I told the rep who came to meet me I needed an oil change.She gave me 3 different options for oil change starting from over $700 and going down to about $300 for oil change. I told her I needed to just get the oil change, nothing else. She presented me yet again with another set of 3 options with the cheapest costing $178. I was shocked at that point and didnt know what to do. I felt cornered and annoyed. I should have walked away with my car right then. I finally told her the person on the phone said it would cost ~$50. Right away she said, oh, so just want basic-basic service and printed off the sheet for $50 oil change. I had to negotiate the price three times, thats just awful.Never going to go there again, mostly because of the duplicity of their representative for treating me like an idiot, and their ridiculous prices.

Everytime I ever need service I use the online appointment reservation, which is a life saver. They have always been upfront and honest when its come to any repairs Ive needed. I know some people have reservations about taking their car to the dealership for repairs, but I feel better knowing that its in good hands. Ive had bad repairs with other mechanics trying to sell me things I dont need, but Ford has yet to do this to me.

Great place for repairs and service. Very fast, efficient, friendly. Definitely coming back here for all all of my repairs

They always make me smile !From Service Department to Parts Department, this Team is definitely customer oriented !

Very good customer service! If you need ford parts the future Ford parts center got you. Dennis is the man! Highly recommend

Having problems with my 2015 Ford Fiesta on a factory recall issue on the transmission. Needless to say that can be nerve-racking and disruptive to Lifes hectic schedule! Andy and the service department was very helpful and very friendly this morning and very understanding of my frustration! Im grateful for Future Ford because they stand by their customers!

The employees are very nice and knowledgeable. Easy tp relate to

Worse shop ever.. . Ive been there for 2 hours they didnt even start doing the oil change....stay away..

Excellent people working there in parts and service very friendly

Great service and people.

Always GREAT with Future Ford, very accommodating.

Reliable technician and good waiting room, i like the dounut during staying in the waiting room.

Here Not polite and Not friendly staff.

I received great customer service from Ms. Miller and a few other folks. Thank you!

We went in for a new key for our expedition. They had it all afternoon and in was not done at 4:30. 415 dollars later found out on YouTube if you have a working key which we did you can do it yourself in 5 minutes. They told me they went through 3 keys and 4 hours, we have bought all our cars from them, this is the worst service we ever had. The key works but the price and aggravation will keep us from ever using this dealership again.

The service manager was great! I was assisted with all my car needs, texted with updates, and my vehicle was finished being fixed by the end of the day.

Very good, and very good service

Bad service