Shelley was great to work with! Very helpful and patient with us!!

Darren Collie went the extra mile helping me find a vehicle to fit my needs would definitely recommend for anyone looking for a vehicle quick friendly service would definitely do business again

Caleb did a wonderful job. He answered all questions and made the buying experience at Jim Taylor Ford such a breeze. The whole experience could not have been any easier.

Happy they will take care of you and get the job done right

Darren Collie at Jim Taylor Ford helped us find a great deal and a safe car for our daughter! This is our 3rd purchase from Jim Taylor Ford.

Really Nice employees and salesmanship was great My mom walked away with a nice ride for an affordable price

Im not a regular customer of this location, but will seriously consider it for future purchases. I stopped in recently because I had a cover dragging underneath my car from a different oil change facility in a different city.The service crew at Jim Taylor had my car up on a ramp, removed the cover, and had me on my way in about 15 minutes!

Thank you to Sheryl Eagle, Service Advisor and her Service Tech We were passing through Ruston pulling our rv with our f250. Sheryl got us diagnosed quickly. We were back on the road in less than 2 hours. Thank you Sheryl.

Service was excellent. They called before doing an expensive job to get o.k. They returned our car clear and looking and driving great! Thank Jim Taylor Ford!

If I could give ZERO stars I would. The management team are grade A pansies. They pawn off customer service issues to a sales person that has no idea what’s going on. Don’t return phone calls. The GM is an imaginary person because at this point does he even exist? I’ll be going through BBB LMVCC and any an all other avenues out there.

Very friendly and courteous w, service was fast and exactly the price I was quoted.

Darren Collie in Sales and Sheryl Eagle in Service are the Top Stars of the Show!!!

My salesman Chris Willis was awesome. The service department on the other hand is horrible. They do not seem to care. I was told twice you cant make appointment for service work and today was told I could make an appointment to have software update. So which is it? Second visit they had ordered wrong part. Four months passed, I never heard from them so I called to see what problem was...they never ordered part til after I called. Absolutely unprofessional!!! Told them they messed up the dvd player when fixing ac in seats on second visit and they completely ignored the problem. Guess Ill be paying another $100 to different dealership to get other problems resolved. I do not recommend this dealership because of service department.

While traveling through the area my truck needed its services done. Took it to Jim Taylors who got us in quick and back on the road even quicker. If you are going in for a vehicle ask for Brandon who was vey nice even so we were just looking.

Great dealership from top to bottom!!

Great information and friendly service

Great place to buy your next vehicle.

Great friendly staff. Was greeted before I even opened my car door. Great facilities.

Chris Willis and Chad were great! They made buying a new car easy! And great service after the sale. Couldnt be more pleased!

Friendly and completed my repair in a timely manner

Darren Collie made a buying a new vehicle so easy!! Best car experience I’ve ever had. I highly recommend asking for him at Jim Taylor Ford.

Ryan Erxleben took care of me here and did a wonderful job I will definitely be back with my Ford business. Steve was a great manager to deal with as well

Greg did an awesome job and made the process so easy on the purchase of my son and husbands new trucks, we went back two days later and I got a new Lincoln for myself. Entire staff is so friendly and helpful.

I truly have to say that Micheal in sales worked so hard to get us a not just a vehicle but a brand new vehicle. My credit is not all that great so you know how that goes . By the end of the day I left driving a 2020 Ecosport brand new . We came across bout four complications but he was willing and worked very hard to make it work and did .Thank you Micheal

Our salesman, CHRIS WILLIS, has made what is normally a stressful situation buying a car the easiest and stress free experience anyone can have. The professionalism and manner in which he took care of business is beyond reproach. Thanks to Jim Taylor Ford of Ruston for a smooth transition.

The only reason for 5 stars is because they dont have 10. Ive bought a lot of vehicles in my life and by far this is my best experience yet. You wont find anyone better than Darren Collie. This man handles his business and is extremely knowledgeable about Ford. Highly recommend Darren and Jim Taylor Ford!!!!

Could have been more forthcoming with the sale. Drove a little over an hour to look at a used truck. Test drive was good. Was told many times it had a 250 point safety inspection. Few days later I feel a pull to the left and a noise under the truck,2008 F150 LT. Apparently it had been wrecked. $1600.00 later still not right. Very disappointed with Jim Taylor Ford. Looking for an other vehicle. Only been 5 to 6 months ago. Work at Feed store in Bastrop Louisiana and see hundreds of people a week. Dont mind telling my story.Took truck back. They worked with me and now I am driving a 2019 F150 XLT.Best and newest truck ever for me. You must read whole story. They believe in making there customers happy 😊.

Ryan Erxleben made our buying experience so easy! He got us the truck that we wanted. There was no hassle. The finance department, great! Everyone is so friendly and willing to help! I highly recommend going and seeing him for any of your vehicle needs!

Loved the experience that we had here. Purchased a Lincoln MKC from Johnny. He is amazing. He took the time to find us exactly what we wanted, was patient, and extremely helpful. If I ever need to purchase another vehicle, I know exactly who to go to. The entire experience was amazing from start to finish with him.

Great place to buy a ford!

Ive been to this dealership twice for warranty work and theres been a problem each time. It took over 3 weeks for Vincent, the service manger, to contact me despite calling him frequently just for my claim to be denied although it shouldnt have been. Thankfully, I took my vehicle to JPS ford in Arcadia, where my claim was approved in the same day and my issue was resolved. Would not recommend this dealership to anyone looking for reputable service.

Bought my second new truck here in less than a year... both times have been great experiences.. fair deals and quick financing.. will definitely buy here again

They treat you like family here. They will be straight up with you, and will help you with anything. I’ve never had good experiences with other dealerships in the past, but this one is now my go-to. I’m even willing to drive 30 mins one way to get service here. Would recommend if you’re looking for a solid dealership to do business with

Great, awesome staff members, sales personnel staff were very friendly and there to answer any questions you may have. The main thing that stood out while I was there, was that they are there for you, they really know how to anticipate their customers needs.Great job gang!

Chad was wonderful. He made sure I left happy. Great customer services skills. He took very great care of us. Thank you Chad. Kudos

They worked with me and I was coming from out of town. All of the associates I talked to were nice. Darren Collie was my salesman and he was with me through every step of the sale. He went above and beyond to get me set up to drive my car off the lot.

I could not be more pleased with the Jim Taylor Ford/Lincoln dealership in Ruston LA. I moved to N LA 10 months ago and I used the dealership in the town I live in and was never so disappointed, so I drove the 30 miles to Jim Taylor without an appointment. I was greeted the minute my truck door opened as my first visit was ‘The Works’ which was total oil change, tire rotation and completed service of engine and fluid levels, etc. when they told me my vehicle was ready my truck had been vacuumed and washed and I was floored. In all my years of having ‘The Works’ completed it was the first wash and vacuum that was ever done. The Service Department and all of the service employees were outstanding. My second visit was just as great. I replaced my back brakes which I was informed on my first visit I need to have done plus had The Works package. When I arrived for my second visit I was greeted by salesman Dan Stolz asking if I wanted to sell my truck. I met with Dan yesterday who spent several hours with me. Even though I left without reaching an agreement I will recommend Jim Taylor yo everyone. I have received two calls today telling me they are still there for me if I needed anything. One call was from Dan, the other from a customer rep. I have had many years experience with Ford dealerships as my Ex was a top rated Ford mechanic for over 25+ years.Thank you again for your service and dedication.Donna O Carmena

Looked at a truck for a friend. Johnny Mohawk was nice & is still watching for sometime for my friend. Nice place.

Slow service

Crawled into this dealership off the interstate because my truck was handling dangerously. They were a little busy that day but the Ford techs onsite wouldn’t give me five minutes for me to explain what was going on. Luckily another ford dealership 30 minutes down the road worked with me and got it fixed.

Here is my story! Yes story! I DO NOT recommend these crooks! Yes they will give you a good deal for a lemon!! I went here to originally look at a different vehicle then I purchased( I also had a pre approved loan through my bank) so when I didn’t like the car we went seen I asked if there was any other vehicle similar to the one we seen with same price tag. I was brought to a 2012 Ford Explorer limited. It had all bells and whistles! Test drive went good (except at time radio/ Ac touch screen wouldn’t turn on, which they got working prior to me purchasing)So now I purchased car( not realizing I was NOT given a warranty on it) I leave noticing that when driving felt as if car wanted to take me to side when I went over even smallest of bumps. I play it off maybe it’s in my head. Two weeks in AC stopped blowing cold. I blew it off thinking something miner. One day driving in rain and I feared for my life scared I was going to drive into someone or off the road because it was like the car was roller skating on hwy, blowing that off thinking tires, I bought two back tires weekend before New Years )Then noticed when shifting gears it was sticking( it would jump when I would put in other gear and as driving and it was trin to go into 2 and 3 it would jump) I played that off thinking I was doin something wrong. It kept getting worse as the days went on. I called my sales guy and I felt like he was giving me the run around. Eventually telling me to bring it in so they can see what was goin on. I take there on a Wednesday two weeks after purchasing tires, to be turned away because sales guy never informed them I was coming, and I needed to get two tires before they could anything else and guy that looks at used cars wasn’t there! I left mad off course. That Sunday my car wouldn’t move out my driveway! I ended up having to get a tow truck to bring to them. When speaking g to sales guy I asked look I pay a note in this and it was 13k being nice trin to see if they would take care of me! I kept being told “we will check it out and go from there but we aren’t obligated to do anything being you have no warranty but let’s see what we can do” then I’m also told for us to check it out it’s a diagnostic fee of 100$ (I got car end of oct and it’s first week of Jan) I said y’all wait for y’all to have the car in y’all possession broken after I went there days before and no one told me about the 100$. A week later I was told that the left side bushing and seal kit needed to be replaced and the left side transmission drive ankle and it was 850$(not including issues with the driving part nor AC) I was taking step at time. Spoke to sales guy to be told they won’t do anything for me! So I’m stuck wit a note and no car! I waited for the little money I got from taxes to get fixed and told them to check out the driving part and AC to see what’s wrong! I went to pick up today! I leave and my car is slipping still! And AC doesn’t blow cold! I turn around go back to be told that transmission has to get used to having fluid again give that time! And they were advised by managers not to touch my AC!! So I don’t even know what is wrong with it! I was also promised two tires that I ever got!So NO don’t go to this dealer! They sale lemons!! I will never buy one from here again and I will tell anyone I can not to go here after this was my first purchase! They even trying to blame my bank for me not having a warranty being I got outside financing. They just want to screw people and feed them lies! If you want a lemon car ur will def get one here!!

Great service. Everyone is super friendly and helpful. Had Chris work with me and he did everything needed to get me into a new truck

Larry Gipson is a great salesman who gives his customers excellent service without pressure. He explains the options and allows the customer to make a decision about a purchase. He will sell me my next car. I hope that others will see this an consider asking for Larry Gipson when seeking a car to purchase.

The salesman work hard for his sale but a very pleasant respectful staff

My experience was by far one of the best experiences I have ever had with car buying Jabo Cage put my mind at ease and made it easy and affordable to fit my budget. Car buying can be scary and challenging sometimes but he understood and listened to my needs. A million Thanks!!

Service department has very poor service. Made an appointment to have my car serviced. The next day no one had looked at it. I stopped by the service department and inquired. “Someone is on it now”. 4 hours later I called. “The technician just got on it.” Frustrated, I asked for my car and asked why I keep being told the same thing. The service person hung up on me. When I picked up my vehicle, it was apparent no one had ever looked at the problem. I understand being backed up. I don’t understand lying to the customer. I will not be back.Update: I was contacted by their customer service rep who understood my frustration. Will give it another try.

Darren Collie with Jim Taylor Ford was very helpful. It took less than an hour and I was driving off the lot with my new vehicle. He even drove to West Monroe to my place of employment to bring me papers that needed to be finalized. Very pleased. Will Be Back.

Just got a great used truck; James Gerow was our man. He worked hard to get what we wanted, took care of all details, answered questions, anticipated needs, and made right what few things needed to be fixed. Good man. He gets my highest recommendation.

Bought a used truck that had a bolt missing on a caliper. Originally offered to fix whatever was broken pr get a different vehicle with $1000 off price tag. Left with truck that I bought originally and fixed at no cost to me. I recommend Chad my salesman to anyone, he genuinely cared about the situation and came up with more than one solution to fix the inconvenience.

I appreciate Steve at Jim Taylor he Really goes above and beyond to help you

Very nice service and awesome professionalism. Process was easy and very fast. Ask for ryan, hell do you right.

Friendly and good service. They should take appts for their service department, I hate driving 30 min to get there just to find a dozen cars ahead of me along with a 2-3 hour wait! I am not able to drive 2 cars so yes, I have to wait on site. I would give 5 stars if they would do this

Had a great experience at Jim Taylor Ford. I traded in my 2011 Mustang and left with a new F-150. I would definitely recommend them to anyone. Ask for Matt he was great!

Service department is top notch. Friendly and thorough. Willing to listen and answer questions as well

Great service, every time. Don and his team will take good care of you.

Had exactly what I needed when I needed it

My husband and I recently purchased a pre-owned sedan from Jim Taylor Ford Lincoln Mercury. James Gerow was our sales consultant. He was very friendly, informative, and not pushy. I loved the vehicle, but I had a problem with a couple of minor things. James made sure in the deal that they would be fixed at no extra charge. We met with James manager as well. He was very helpful in getting the vehicle in our price range. Overall we had a wonderful experience, and we would definitely recommend Jim Taylor Ford Lincoln Mercury to anyone interested in buying a vehicle.

I had a scheduled appointment time to get two tires put on. I sat waiting for 1hr 45min but when I noticed that my car had been sitting for the last 30 min I thought it was done. I inquired about it and the worker stated that she would check on it. After 2hr and 30min. I asked what was going on with my car. Another worker told me that they had just taken it to the back because they were running behind. Why wasn’t I informed when I arrived so that I could complete other tasks and come back? I was soooo upset. I spent 3 hours and 15 min waiting on that service. Ford has to do a better job with courtesy. Why would I make an appointment if the time wouldn’t be honored? At least inform me if you are behind so that I can decide if I want to reschedule. I was soooo disappointed with the level of service I received today.

Excellent Service!!Great Customer Service❤

Very friendly people. Costumer service was Excellent.

They are all very nice and positive! The service department is the best I have ever dealt with!

Friendly and fast service. Better than my hometown dealer by 100 percent.

Great service and knowledgeable sales people - ask for Larry Gipson, a real pro who goes the extra mile for customers!

My car buying experience with Darren Collie was the easiest ever!!! Would definitely recommend him and them and be back!

I love this place for 2 reasons one is they are the best dealership in ruston have the best workers and they are friendly and the other one is my husband works there so I know almost everyone there and know matter who you are they are going to great you with a smile

Fast polite friendly 100 per cent service..

Hey everyone, my experience with Jim Taylor Ford dealership was amazing. I was looking to trade in my 2014 Ford Mustang for a later model and was not so sure if it was going to be possible. However, I received a phone call from salesman James Gerow and he took good care of me. I was a little nervous at first, but he assured me that he would do everything in his power to get me into 2015 Ford Mustang. He was very courteous and well-knowledgeable about the mustangs. After I test drove the vehicle, I was ready to purchase it. The transaction was very smooth and comforting. Therefore, if anyone is in need of purchasing a car, then I recommend you go to Jim Taylor Ford dealership in Ruston, LA and ask for salesman James Gerow because he gave me everything I asked and was able to be placed me in my brand new 2015 Ford Mustang!!!

Great honest folks! Ask for Justin! Hell treat you right!

Helpful

Fine people

Long wait. Get there early.

Great salesmen here and good selection of new and used vehicles, but the service department always seems a little too busy to listen to what you need to tell them about the issue with your vehicle and thats frustrating because then you end up paying for something you didnt really even need fixed or replaced.

The place is nice and the indoor temperature was pleasant, but the staff could use some work. Some of the employees are rude flat out.

If I swap HD truck manufacturers, it’d be because of this dealer.

Did everything to get us what we wanted but when we decided that we didnt want to do they called over and over again to try and talk us into it.

Best place for an oil change.

Fast efficient servicing for my truck.

Fantastic service department!

Courteous and helpful, good information on your purchase

Excellent service, loved my buying experience

Service department is terrible!! I had an appointment for my truck to be fixed and waited for 2 hours before they pulled my truck in the stahl!!!

Not finished yet, but Scott always treats ya like family, so great experience!!

Fast and always friendly service.

Friendly staff. Didnt buy a car there...just looking around right now before I make a decision.

Spent almost 13 minutes on hold, looking for a quote on service for my truck. I guess I’ll be going somewhere else where I can actually get a quote.

They do great business!

They have the best service in Ruston

All the way from Texas was approved just waiting to sign and they sold the vehicle out from under us

Very good customer service!

Great place, good service.

Its a dealer, what more can I say. You get what you pay.

They are very friendly and helpful

While searching for a vehical, a family member found what he was looking for! Thank you Darren Collie!

Great customer service!

New location is very large but inventory not as diverse as expected. Call before you go to see if they have what youre looking for. Salesperson knew nothing about the Edge and ultimately could not provide a model with the options we wanted.

We were just browsing for a new truck.

Bad service after the sale

Friendly courteous service

The Greatest Customer Service Ever!!!!

Ok