Went in to purchase a watch as a gift to myself for getting through grad school. I worked with Kayla who was super awesome about helping me pick the perfect watch. Initially I wanted one I found online and she offered to order it but when I went in I ended up falling in love with a different watch and we were able to get everything squared away pretty quickly. Overall really appreciated the professionalism and help that she provided. Would definitely recommend Metals in Time!

We have been using Metals in Time as our “go to jeweler” for almost 20 years. We have lived in Chicago for the past 11 years and still travel back to Royal Oak bi-annually for our inspections and to purchase more jewelry! Sergio and his entire team are the best!! Sergio designed our commitment rings 17 years ago and later designed our wedding bands to compliment them. We recently made several new purchases and love them! Taylor was very helpful during these recent visits and with all the long distance follow up and final deliveries. We bought several necklaces and two of them were custom designs. Sergio took the extra links from a bracelet I bought and created a necklace and pair of earrings to match the bracelet! When custom pieces are created they are always delivered as promised and we couldn’t be happier with our latest pieces!!

Thank you for restoring my grandmother’s ring. It’s at least 70 years old. It was very hard for me to release the ring and trust, but you all did wonderful and the price was fair. Thank you.

She said Yes! A lot of work went into the purchase of the ring. 3 towns, 2 states, 2 families, choices and a lot of communication. Thank you Sergio! The ring is beautiful! I wish I could post a picture.

I have had 2 pocket watches that where over 100 years old repaired here. The price was reasonable considering that the average I found was $350 to$400. Our 1920s just need a tune up, our 1879 needed parts replaced. They didnt add to the price after they got into it. The people working are all friendly and are always smiling. Even though I spent over $500 on the repairs I enjoyed the experience and I didnt feel ripped off.

Love love love this store my husband purchased my wedding ring here they work with you if you have a certain budget and the staff is amazing.

Absolutely blown away by this experience. Sergio brought my vision to life after briefly talking in-store, as I returned home I had a change of heart that was daunting me. Sergio reached out with an update and I informed him of the ‘new vision’ I had. Knowing my budget he had no other concerns but for me and what I wanted. I feel so gracious and thankful that I happened to walk in this place on a whim! The least I can to is to convince others to do the same. So glad for my FULLY CUSTOM ring for a price big stores mark up and give you something generic. A million thanks for making me feel special, Metals in Time!

I have always seen jewelry as an extension of one’s self...and the story of an estate piece allows me to be connected to a past, present and future. Sergio has always been on point with me and helped me with my pieces. He listens and provides an honest opinion that will benefit the individual. Metals in Time is great and if you want build a relationship with a jeweler...they are your people.

They are my go to jeweler. While shopping for my fiancé’s engagement ring they by far had the best customer service. They took time to explain and made me fell comfortable about my purchase. I took my best friend, my future mother in law and of course my fiancé goes back on her own.

Metals In Time is one of the coolest place I have been in. The staff was friendly and accommodate your ideas!. Highly recommended going there.

My fiancé got my engagement ring from here and we are looking to purchase our wedding bands through them as well! Great experience! The staff is knowledgeable but they aren’t pushy and make shopping for the perfect ring enjoyable!

Fantastic place to shop for a engagement ring. Would highly recommend. You get expert quality and knowledge at a price less than the big branded stores. Ring was completely customized, took the favorite parts that my fiancee wanted from several rings, turned out fantastic. A pleasure to work with.

Quality jewelry and excellent customer service!

I just wanted to say thank you for your help. I would say that I stopped at some bigger name brand stores near my home. I walked in and they just looked at me and passed judgment that I was not that home run sale. So I walked out and started looking online for a store that sold Michele watches. I came across Metals in Time and called them. The sales staff wasoutstanding and they answered all myquestions. From the time I walked in even though they were moving to there new location, it was hello how can we help you. I would give 10 stars to this jewelry store. Thank you my wife will love this gift. Plus we will be back to have it sized.Again thank you,Mark

Metals in Time has been a great jewelry store. Excellent, knowledgeable, friendly staff. Fair prices, great repair and willing to help personalize jewelry so the customer has exactly what they want and love.

Sergio is the best jeweler in town! He never disappoints when I ask him to make custom pieces. I definitely recommend Metals in Time.

I love Metals in Time! It’s the only place that I get all of my jewelry from. The service is amazing and the quality is perfection!

Metals in Time is going to be my one stop shop for all my watches and jewery needs from now on. Sergio, the owner, has done his very best to help me with each and every purchase Ive made and provided his guarentee of quality for my time pieces and rings. Kayla and Jackie, the sales team has helped me every step of the way and are enjoyable to work with. Ill be back for that Oris...one day.

Metals in time is hands down the best.From casual to custom, the extremely friendly staff is always there for you.Many thanks to you all, for all you do.

Beautiful ring designed for me

We love our jeweler! They have a huge variety and offer personalized service. They take time to learn your style. We have been clients for 15 years, and I dont see that changing.

My husband custom designed my engagement ring. It is so beautiful!

The metals in time team are wonderful at what they do. Very personable, honest and trustworthy people to do business with. It’s rare to find jewelers these days like Sergio and his team, who actually have integrity. Thank you!

Excellent jeweler. All my jewelry has been purchased from Metals in Time. They have lovely jewelry, and their customer service is excellent. They will work on your pieces until they are perfect and you are happy. I appreciate their lifetime warranty on newly purchased pieces. They are professional, honest and very concerned about making and keeping their customers satisfied. They are my jewelers for life. Since they are moving a bit North in a few months, stop in for discounts up to 80%. My husband bought me a new wedding ring. It appraised for more than double the price we paid. We are very happy.

Metals in Time did an excellent job making a custom engagement ring for my fiance, and with great pricing too! She loves it, and we cant wait to get our wedding bands from Metals in Time as well!

I have been shopping at Metals in Time since it opened. They have great customer service, and an extensive inventory of beautiful jewelry at price points to meet every budget.

Always great to work with! Beautiful new location.

I have come to Metals for several purchases and have always been very impressed. When I was looking for a unique engagement band for my wife, they walked me through the process and helped me find the perfect stone and setting. When it came time to pick out wedding bands, we both found ones that were unique and I have been complimented many times on my wedding bands. I brought in an heirloom watch from the 1940s and they were able to restore it and identify the details on it. They are very engaged with their customers and we have been very pleased with everything we have purchased or had done there.

Great friendly service. I preselected a surprise birthday gift and they took the time to help me pick out 4 different watches, wrote down the item numbers and helped with the selection process when my friend showed up to pickup their gift. They even took a picture and sent it to me. Fantastic Customer service and nice prices. Jackie was great!

We ordered custom wedding bands through Metals in Time and would highly recommend shopping here! Sarah was incredibly helpful from the first phone call and throughout the design and sizing process. She kept us in the loop via phone and email. Sergio exceeded our expectations, as our rings turned out fantastic! Exactly like the pictures we brought in. They were finished in a timely manner and were very fairly priced. Overall, we had a great experience! Thank you so much!

Wonderful service and great job. Sergio and his team are the best. We appreciate everything they do and the care the provide. Would give more stars if possible!

When I first knew I wanted to propose to my girlfriend I really didn’t know where to begin. I starting asking around and was referred to Metals In Time by 3 different people. I dealt with Kayla and she was very knowledgeable and helpful throughout the entire process. I knew very little about engagement rings and she was able to guide me through the entire process and help me pick out a perfect ring. I shopped around online and other jewelry stores and Metals In Time was very competitive with both quality and price. We will definitely be going back for our wedding bands. I highly recommend Metals In Time for any engagement ring purchase!

Excellent service. Sana took wonderful care of our needs, and was very friendly from the moment we came in. She has superb communication skills and is very attentive. Sergio as always makes you feel at home and comfortable, and remembers you no matter how long it was ago you were a customer. We now live out of state, and when we come back every year we try to stop by to have our rings cleaned and inspected. We always will use them as our primary jeweler. Thank you to your entire team for taking care of us!

Walked in with no intentions of buying anything. Four rings later, a bracelet and might come back for the rolex🤦🏾‍♀️ I can’t remember her name but she was wonderful period💯

Cannot say enough about this business. My husband and I now go no where else because no one can really touch the personal attention and care that we get whenever we walk through the door. Every purchase, from a small $50 repair to a birthday watch purchase, to a 5 year anniversary eternity band has been treated with respect. We have always felt valued as a customer and appreciated. I cant tell you how many local business lose that attention to detail as they age and increase in popularity. You can tell, that at least for this company, the owner truly enjoys making people happy by creating some of your happiest moments in time.

They are so attentive! The lady who helped us was patient, listened to what we were looking for, and gave us excellent choices and recommendations. It made the experience really pleasant! The jeweler even came out and worked with us directly for our custom ring.

Very helpful/knowledgeable.I was on a small budget and they didn’t make me feel bad about it showed me I had plenty of options.

Always the best quality and service making it a wonderful experience purchasing gorgeous things! Thank you Metals In Time!

I stopped by the store this morning to have a watch that belonged to my father repaired. Sana took my order and was very friendly and personable and I had the minor repairs done within 15 minutes at a fair price. Sergio (the operations manager) explained exactly what he did to make the repairs. I was very happy with my experience.

Bought two watches, sapphire bracelet, diamond ring and diamond earrings. The service here is unmatched. They took away the high pressure salesmen and replaced them with an extremely knowledgeable staff willing to work extra hard to ensure your happiness. A big thank you from myself and the lady you guys were great and look forward to working together again in the future!

Please read this and the other one star reviews. I agree with them 100%. I bought an engagement ring here for 10k and Sergio and his salesmen made me feel really good. I was told all the metals in time settings were the same price and that she could pick another and it would be free to exchange within a year. That didnt happen and Sergio himself was there both times. Also what happened, I found the same stone with an even higher carat at Costco for 6k. it also had an 18karat setting instead of 14. Since then, Ive seen similar rings for about 60% of the price. Ive learned my lesson. But please, if you dont believe me about this place then try this: go to the store and talk to a salesman and then talk to Sergio the owner. If you havent bought anything they will be extremely nice and thats when Sergio will tell the salesman to give you a discount. Then the salesman will look astonished like he just gave you a new car or something. completely dumbfounded . And thats a scam unfortunately. Good luck.

I couldn’t be happier! I trusted Metals In Time with an irreplaceable family heirloom and they did not disappoint. Their team was professional and the work is flawless. I highly recommend them.

I have always had great things to say about this jeweler until about 2 weeks ago. My engagement ring, wedding ring, my husbands wedding band & my moms new wedding band were all purchased from Metals In Time. We had a great experience dealing with Aaron and definitely gave them a lot of our business. However, recently my mom injured her finger and needed to have her wedding ring cut off of her hand. She was quoted a price over the phone, but when she got to the store, the owner quoted her a significantly higher price. Out of desperation, my mom proceeded and paid the extra money, but the main problem was how rude the owner was. He acted like he had way better things to do - said “do you want to do it or not”. I wonder if he knew how much money we have spent with his store if he wound have changed his attitude, but quite honestly it shouldn’t matter. A customer is a customer & should be treated with respect & value. We will not be back due to this encounter and I can’t help but wonder if the owners bad behavior has anything to do with them closing/moving?! There are A LOT of great jewelers out there so don’t waste your time with this rude & ungrateful owner.

Friendly staff. Best price for diamond stud earrings with high quality diamond! They even swapped out the setting onsite!

We could not be happier with our purchases from Metals In Time! Everything came out beautifully and exactly how we wanted them. We had a custom infinity wedding band made with matching earrings and necklace and then had the pattern of the infinity band etched on the inside of my husbands wedding ring. The pieces are so well done and Sergio was great to work with. We highly recommend Metals In Time and working with Sergio and team and will defiantly go back for all our jewelry needs.

My fiancé worked with Aaron to design my engagement ring and then we worked with Aaron again to design our wedding bands. We wanted something unique and designed by us and Metals in Time was the place to go. We were not disappointed. They paid attention to every detail and always produced the finest quality. We couldn’t have been happier!

At first I walked in not trusting anything about jewelers. But at the end. Everything came out perfect. I came from New York City. The diamonds are amazing. Any concerns I had serg instantly took care of it. I cant thank you guys enough. The only place Ill ever go. The quality was perfect.

Outstanding selection and service !!! Excellent prices! Will never go anywhere else

After severely damaging my 2 year old Verragio ring and getting into a complicated and unsuccessful process of replacement with another jeweler, I found Metals In Time, where Sarah and Sergio worked with my husband and I to find the best solution, and I now love my new setting! Wish I had went to them first. They worked with us when other jewelers were either unwilling or unable to get us what we wanted.

The salesperson (Jana I believe) was phenomenal during my last visit. Im a loyal customer and would certainly recommend them to friends and family. High Net Promoter Score!

Great service, great experience. Extremely helpful in finding what we were looking for and some great prices. Hope they relocate quickly.

I have had several things designed and all have been just wonderful. Quality is outstanding and service is the best I have found. The prices are terrific too!

Metals in Time is a very outstanding store for exceptional jewelry (rings, watches, bracwlets, etc). The staff is very polite, accommodating & knowledgeable. Its been awhile, but throughout my absence, theyve only gotten better.

They did beautiful work on my custom engagement set! Highly recommend!

I love it! The fingerprint heart turned out amazing and I will cherrish it. The customer service was great too. The pieces I brought in had a lot of sentimental meaning and Julia was a wonderful help. I will be back in the future and recommend Metals in Time.

Ive been a customer for over a decade now. The customer service is that of the pre-digital age, i.e. the staff makes one feel important with how welcoming and accommodating they are. The showroom is stunning, but dont let that intimidate you. Metals In Time is a professional, fair, and almost-one could say-they have an old-school type of Detroit business feel to them. Finally, they have a wide selection of quality yet affordable timepieces. They carry watches that would suit a teenager, the fashion conscious, and even a nice selection for horology aficionados to admire.

Great staff and great pricing! I purchased my fiancé’s engagement ring here and the entire experience was fantastic. Absolutely recommend.

Metals in Time would get our 5-star rating. All members of their team were very knowledgeable and skilled at making the wedding band and engagement ring of our dreams. We would definitely recommend stoping in and seeing how easy designing the rings of your dream can be. They also have a complete collection of jewelry and watches for any and all occasions.

Sarah was excellent, she was very knowledgeable and showed me a few options and helped me find what I needed efficiently. I would definitely recommend shopping here!

I highly recommend Metals In Time! My fiancé got my engagement ring and wedding band from Metals In Time in December and Sarah was extremely helpful. Today (Saturday) when I went back in this afternoon to have the rings resized, they were just as helpful. They could see I was anxious about leaving my rings for a few days, since I was going out of town and wouldn’t be back to pick up my rings until Thursday. I got a call about 20 minutes before they closed saying that my rings were ready. 😄 The owner rushed the job for me because he could tell I was anxious. They even waited for me to arrive which was a few minutes after closing so I could get my perfectly resized ring! THANK YOU! I will definitely continue to shop at Metals In Time.

Came into MIT w/ and idea on engagement rings, they listened to preferences & spent as much time as I needed until I was comfortable. Very knowledgeable, would recommend MIT to anyone. Great service & competitive pricing!

Everyone was very helpful & welcoming in the entire process of finding the perfect ring for my finance. From selection to so setting the stone. We will definitely be back.

I love my engagement ring! 💍 they made a custom, one of a kind piece made with diamonds from my fiancé’s grandmas ring 💛🥰

Metals in Time is high class without the pretention. You will be treated like their most valued customer whether you are spending a few hundred, or a few thousand. Their items are gorgeous, and the staff knows their stuff. If I find myself in the market for fine jewelry again, I wouldnt dream of going anywhere else!

This is my favorite jewelry store. Their prices are great and the people are so wonderful. They will create any piece you want.

Awesome experience. Great lengths to explain details of items and purchasing options.

Metals in Time went above and beyond in their service to me when they fixed my engagement ring. The ring had broken along the place where it had been resized and originally they were just going to solder it back together and re-round the ring.They ended up replacing the entire shank for no extra charge, and now my ring looks almost better than it did new! They even went and got my ring for me during the ABE festival, which was something they were under no obligation to do.Were still looking for my wedding band, and you can be sure that my fiance and I are going to be going here for ALL of our jewelry needs from now on. They are VERY reasonably priced as well.

Sergio is awesome! He worked closely with me on a custom engagement ring. It came out perfect, and at a great price!

Jackie was very attentive and showed a wide range of merchandise to help us make the best decision possible - looking forward to doing more business with you in the future!

The watch later arrived and we were very, very pleased we the Hamilton watch and the service. Returned today for a ladies wedding band. Walter again made the experience comfortable, enjoyable and we again are very pleased with not only the wedding band, but another ring as well.

My husband and I visited Metals in Time based on the reviews they had, to purchase him and Oris watch. They had an amazing selection, friendly staff, and Sarah took good care of us. This will be our go to watch shop as long as theyre around.

The owner is a PIG, he will not give you the time of day. he is all about himself!if you like a PIGS OF A PERSON GO THERE YOU WILL FIT IN FINE!he treated me and my husband like we were stupid, he insulted his employees in public. Not a Good Jewelry Store.

Always graeted by the professional and gracious staff. Outstanding service with a smile! Beautiful designs by Sergio.

Julia was very helpful! Sergio and Julia worked together to give me the best deal and save my engagement day! Thank you so much!

Aaron & Julia were very friendly and helpful. They made the process smooth for me. I would recommend to a friend.

Very helpful staff. Great selection!

A great place with friendly staff. Very knowledgeable people and welcoming environment!

The experience was great the people were nice and helpful. too bad there are moving locations

I recently purchased a watch from here. All who were involved were knowledgeable and friendly. I had a wonderful experience here. Will do business again.

Great sale prices and Sarah was very helpful and patient with our search for the perfect piece of jewelry. Thanks Sarah

Always a pleasure, always impeccable and professional service, and always great prices!

Kind of uppity. People that work there seem a little snooty. Ive gone there twice and I have never felt comfortable there. Maybe its a race thing. Might be fine if you are white.

Sergeo and his team gave us the best service and best value on two watches we were looking for (they made it very easy for us)I would highly recommend them to anyone making a watch Purtchase

The best! Very accommodating, very pleasant to work with! I definitely recommend this place to my friends & family!

Great prices and great people, this will be my go to Jewelry store.

Great really helpful. I was glad she was taking care of me. Overall great experience.

Thank you for helping me find such a wonderful setting and helping me with all of the details! Would definitely recommend you.

Great jewelry store

They made a beautiful custom engagement ring and gave me a good price.

Best Jewelry store in Royal Oak. They make beautiful custom pieces

Wouldnt give them a star.When I showed them my paid in full receipt on pick up..they refused to give me my order. Surprise! It went up $300!. They said they had to do more work on them which I did not authorize. .He said he lasered them so now it cost $300 more as I was picking them up. I didnt have the money so I left. I had to. He told me to get out and never come back when I told him I wouldnt pay for work I didnt ask for. Would have definitely said no to that! $300!!!!!So....they kept my deceased fathers cufflinks that I had made into a necklace and ring for my 3 daughters and mother for ChristmasI had the friend that was also there when I was referred to them go into the store to talk with them..twice....he was kicked out as well. Neither of us raised our voices and he was in city government.oops.I then contacted the girl who referred me to them and had her send me a photo of hers. Hers were done the SAME so NOTHING extra was done. I didnt have them to give them for Christmas and over a year later the store called and said I could have them for what I paid for them.I couldnt pick them up without the girl calling him from the back room. Not to apologize...but to tell me how he lost money and more? ...He never knew I had a photo of the cufflinks he did for my friend..also lasered..for the SAME price he quoted me...They were all tarnished and a crystal missing. They were awful. Wonder if they looked at them.Advice: Only pay with a credit card because I did get my money back from the card company for non- receipt..which I am sure is the only reason I was offered the jewelry back. It was no good to them and returning my work got their money back. If you paid in full..have it stated on your receipt.If they say you owe more money when you pick up you order FOR ANY REASON......Do NOT pay it! ( Unless you told them to in writing)3 others contacted me after this review.In all 3 cases it was said the work was done to make the item better. In all 3 cases no one asked for it.

Sergio outdid himself with my wifes palm tree necklace. Amazing job.

They have no regard for birds dying in their netting and have refused help from firefighters. Would not recommend doing business with these kinds of people.

Very helpful and kind. Great wealth of knowledge.

Awesome sales associates, the ladies took the time to look for a particular type of ring that my husband was looking for to buy me & although they did not find that particular ring,, they helped him with a few other choices that he was pleased with

Always the best service. Thanks for coming thru Sergio.

I unfortunately had a bad experience as well. This spring I paid to get a few watch batteries replaced and one to glass replaced. When I got them in a very timely manner the glass was not replace and the battery for that watch died a week later. I dont know of if it was just a mistake or I caught someone on a bad day but when I called them about it I was made to feel like the bad guy in the situation. It wasnt much I lost on I just dont think Ill go back.

Sergio delivered a high quality piece at a good value. Everything he promised my expectations were exceeded.

Continue to shop here because of the great service. We look forward to owning many more pieces in the years to come.

The staff were very personal and professional. I truly appreciated the update telephone calls from Nick and Mike.