They don’t have bathroom which sucks kind of.also employee seems unhappy and unfriendly.

I always had horrible experience. All expedited services are of absolutely no use. Drivers come and just put door tag and go back. This happened to me many times. It’s always get delayed. They expect customer should sit outside of their home whole day waiting for them. Very frustrating

This location is a hub so they are always busy, but they are the kindest, most helpful, and accommodating staff on the front line at any shipping place I have ever been to (And I have been to them all multiple DHL, USPS, UPS, and FedEx!!!Keep up the good work, too bad I cant do a survey on you all!

Quick in and out pick up. Friendly service. Got some info I wasnt aware of.

Prompt service and friendly staff! Recommend this location

The pickup staff here always do there best with our packages

Would give them a 0 but you cant. No the package was delivered but no attempt of ringing the door bell or knocking was made. My package thawed and now Im out alot of time and money. Called customer service and thats a nightmare trying to get ahold of a real person and that is a joke in itself. Its not their policy to knock if a signature is not required...

Not the greatest of fedex centers I had visited. Charged me for taping my box and then was told they were unable to ship and directed me to a different location.

Falsely claimed attempted to deliver package. Even just to get them to hold the package after their own mess up is extremely hard. Im currently on the phone with them for 30mins, writing this review as I wait. Fedex blows.

Fast and efficient but one of the employees was slightly harsh in their tone. but they did their job and i don’t blame them, there was a handful of people in line like 20 minutes before closing.

Had to wait but the staff was very helpful.

I have missed my package 📦 multiple times, when I went to this location. I was impressed with their customer service specially the young lady who assisted me was amazing, thank you

Teach your drivers to check their own door tags for signatures, updated instructions, corrected phone numbers... BECAUSE THEY DONT LOOK. (2 different opportunities)Do something so updates from your central customer service group get dispensed to the drivers because FEDEX DOESNT. (3 opportunities)Other than that, behind the desk, in person, SYLVIA ROCKS and went to extra lengths to assist me and got the package into my hands.

The time I showed up, mid afternoon, there was no one in line, although the clerk said its often a hot mess in there. In and out, got the right size box for my item shipped overnight and I left happy.

Bad customer service and appalling behavior by employee. I was there this evening around 5 pm when an employee was helping a customer. The customer was trying to share some details regarding their situation and the employee was having a hard time hearing them. The employee reacted by say, Im so over these masks! Cant we all just be done with them now and proceeded to remove their mask while still at the customer service desk and with a line of customers going out the doors. Then they put their mask on and carried about their business. Ive interacted with this employee several times and they tend to have large, inappropriate reactions especially with customers present. They seem to be very dramatic, loud, and short with their language. Im struggling to find where to report this concerning behavior to the company so Im resorting to this review in hopes they see it. I do believe this employee is management.

Staff here is always attentive to what you might want to know when shipping various products. If you have preprinted tags they ask when you arrive instead of making you stand in line before being told you can just drop them off and leave. Always willing to drive here to make sure Priority packages make their destination on time.

Somehow managed to scan the wrong label on my package and so the system had a completely different address than where it actually went.

My package was to be deliver next day on Friday. It was not. I called Friday and they assured me it would be delivered Saturday morning. It was not. I had to make a 3 hour round trip to pick it up. The package was filthy and damaged.

Really nice staff!

Although I am still peeved at FedEx because they wouldnt leave my package in the apartment locker system & I would never ship with them.There was one bright spot & that was the young lady at the customer counter ... She was very efficient & VERY nice.

This is the place just next to the Costco business center okay now I will be remember it ! And we are just drop it off the package and it went through fast 😊 and smooth

Quick reliable service.

Shop looked old and dusty but the customer service was nice and very professional. Easy in easy out 👌🏾

Great, quick service.

Lost another package (over 2000$ value). False claims of attempted delivery.

Sent some important documents 2 day in state (Mpls to Detroit Lake). One envelope was $28. Was supposed to be delivered by noon and did not arrive till after 7 pm. Not real happy. Very expensive and late.

FedEx is great. Sometimes they ship me the things that I buy.

Simple place. Not a whole lot to say. Needed to send a package. Entire experience was as simple as that.

I wish I could give it zero stars. The worst customer service I have ever experienced. They delayed my company package 3 times saying they couldn’t deliver when they were just too lazy to call the company or confirm any details. Spent a cumulative 4+ hours on hold trying to sort it out. Finally went to the store and they were even less helpful. The person at the front desk was able to provide zero help. And mostly told me to use the app to try and solve my problems. Will be avoiding using FedEx express from now on. Would rather have paid triple for any other service than dealt with this horrible customer experience.

Only one employee working the counter. With covid only limited people at one time. With covid and winter season turns into long waiting

So so very helpful

Clean and safety COVID practices are in place! Very clean facility too

Great for businesses, no waiting, simply place packages on the conveyor belt.

Great service

They refused to give me the package I put on hold, that I paid for to be shipped to my address because of their own bureaucracy, it should be zero stars.

Staff is super friendly and always curious when I stop in to pick up my packages. They hold my packages which usually contain live snakes Ive ordered. The lady whos there loves to see them and take photos, its a hoot.

I have visited the Walnut Street location twice when packages were not able to be delivered to my house because no one answered the door. The staff at the counter was extremely helpful in locating my packages and sending messages to the driver to redeliver and release. They even called me to let me know the driver responded and would redeliver. Their customer service went above and beyond.

Very helpful folks. Quick, in and out.

Package was to be delivered from this location and they didn’t even deliver it. They left a note. No signature required. This is so inconvenient as I was home and now I have to change my plans around. Also their means of tracking and customer service are garbage!

Very helpful staff

I really like coming here. The staff truly cares, and they are always very helpful as well.

Very fast service. In and out.

Terrible service and outsourced support. Their reps will lie about delivery times, package location, and manager follow ups to get you off the phone and on to the next customer. Dont consider them a viable option for any kind of important delivery, even if you pay for expedited shipping it will be at least 12 days until your package arrives, and the drivers are likely to mark delivery attempted and bypass your location entirely in order to save themselves time.

These guys are so terrible at delivery. What happen to the old Federal Express when they carried about customers.

Easy place to get packages shipped. Literally no hassle from staff, they will find a way. They may not smile 100% but will help you complete the task. No doubt.

Had to send 4 packages that contained dry ice so I had to make the trip to this service center. To ensure I was following all the guidelines, I waited to tape my packages at the center so I was there for a bit finishing and labeling in the lobby. The staff was so friendly and helpful! I overheard many transactions and conversations among the employees when other customers werent around. They were always professional and cheery.The gal who assisted me took her time and double checked with another staff member from the back room to ensure packaging and labeling was accurate so there would be no delays in getting the time sensitive shipments to their destinations. She was patient and thorough and upon leaving I felt assured the packages would arrive on time.Ill definitely be returning here to do more shipping. Thanks fed ex!

Similar experience as the ones below, waited for 15 minutes without even being acknowledged by an employee, I was shockedal as I have worked customer service for several years, the least you could say is sorry about the wait. When they got to me they retrieved my package and several other customers packages. The whole thing took too long, and the line behind me kept growing, when people are leaving instead of waiting in line, clearly youre doing something wrong. Only giving two stars which is more than they deserve, but still better than UPS.

When you absolutely positively want to go out that day.

Very helpful staff

Its was fast and they located my package instinct

Great service!

Their driver didnt even try to deliver my package. I was home all day, I highly doubt I would miss a loud buzzing noise at the door (I live in apartment). I know they didnt even try because they put the door tag on the sidedoor! They didnt even try to find the main door where the buzzers are! If your drivers arent gonna do their job, fire them and find someone who will!

They will lose all your packages then claim they didnt. Will never use them again.

The employees was really nice and helpful

Very poor service this is the 3rd time A package was lost at this location in the past week. Today my package was scheduled to be delivered the driver pulled up to my house I received a notification that a delivery was attempted and no one was home while I was standing in the door way. I called this location. They would not allow me to speak to a manager and told me to wait until Monday for another attempt or I have to wait until 7pm to pick up at location.

Very rude and employees ar counter give you wrong information. They dont care about your time. IF YOU HAVE A BUSINESS and you have to pick something up from them. They wont give you the package unless you have your business address in your LICENSE! So make sure that your business address is in that I.D!!!!!!

Great place to work!

The driver did not attempt to even delivery my package. I paid express shipping and will not be refunded. Instead, I have to waste gas driving to go pick up my package.

Very friendly people, great service! I showed up 10min before close on a weekday (~7:35pm), a very busy time for them as the day trucks were coming in and the last night trucks were going out, plus there were several people in line ahead of me, but I was immediately greeted and thanked for my patience, and it was clear the 3 employees working the front of the facility were getting through the line as efficiently as possible. More people continued to arrive and they let the line grow right up until their closing time of 7:45, when they locked the door but continued to serve everyone who had arrived by then. I had my package and was out by 7:50, and again everyone was very nice and apologized for the wait even though it really was not their fault!

Super friendly staff and they still helped me right at 7 when it closed

Got in line with partially packaged shipping box, plus peanuts to purchase to finish filling. Was asked to exit line to finish packaging. Line grew 8 deep, with one retail associate. The following costumer, similar situation, was allowed to finish packaging his items while associate entered shipping info, keeping his place in line.

Absolute miracle FedEx is still in business

Express available on site the staff is very helpful and even stayed late to give me my package on a saturday

Apparently training has gone downhill since I left FedEx. Failed to re-attempt a delivery and could not give any course of action.

The lady at the counter was very helpful, Im glad I didnt have far to go to send out what I needed. I would definitely recommend to others.

I am writing this review in response to the strongly negative reviews (I don’t get it). Now I do wish all shipping companies would care enough to be more careful with my packages, I do ship and receive quite a bit, and any damage is generally only to the packaging.As for this Roseville office, I give them 5 stars. Clean, safe, and convenient parking, willingness to let me use their carts, never a long line (often no waiting), friendly and professional.Again, the folks scoring so low seem to be venting about the company and not about this office.

It was quick and easy. I was in and out with my package in a couple of minutes.

I just had a not so great experience with fed ex today. I ordered a 3.5ft long uvb light for my bearded dragon. Receiving this light is literally life or death for my dragon. I paid for expedited shipping and it was supposed to arrive in two days from my purchase date. I had been following the fed ex tracking and last night it said that it would be arriving today by 8pm. I checked the tracking this afternoon and the tracking website stated that it is sitting in Roseville and that it will be delivered tomorrow.- what the heck? I called and talked to a woman that said it was just delivered a minute or so before I called. I have been waiting and watching for this package for the past 2 days, like I said it’s a very important light. I live in a very small complex of 4 apartments in one building. The main doors to get into the building aren’t locked. I order online quite a bit and have had packages coming from ups, usps, and amazon prime. I have never had an issue with them getting packages to the right place or leaving packages outside in the cold. Well, today fed ex decided that instead of walking 5-8 feet inside the building, they would just leave this expensive and important uvb light outside in the cold- where it could potentially be stolen. Not cool Fed Ex. I wanted to give 2 stars but because it actually arrived when it was supposed to I gave them 3 stars.

Bad sever

Corporate fedex location. knowledgeable and friendly staff, quick service.

The short haired lady at the kiosk was blatantly rude because we had a lot of packages. She was scolding us for not doing our labels online and then stated that we should print the labels ourselves. Rather than making sure we were taken care of she moved on past us. She was also upset that we had old labels in the packages. NEVER COME HERE... This review is being nice...

Horrible customer service. I waited in line for 15 minutes while 1 employee worked on one pickup that they couldnt find. Then my turn finally came up, she scanned my ticket and asked me to wait. Okay fine someone in back is getting my order I thought. She moved on to dismiss the next two people. Another employee came out and berated another customer. When the last person in line was delt with she told me she would get my package. Stunned that I had waited for 15 more minutes to have other people delt with I just took my package and thought OMG this is worse than the DMV.

Very friendly and helpful.

Very less crowd. Fast and convenient service.

The staffs here are courteous and friendly when helping me with retrieving my order. Very helpful and polite workers, enough said.

Very quick and easy pickup, straightforward service and very friendly staff.

This is the worst Fedex I’ve ever visited. The front desk lady was rude and she is not even bothered about the customers in the queue even though she was not helping any customer and she was fully free. When I finally get to her she literally charging for the tape to close the package. It’s insane. These people are leachers. Guys if you have to visit this location for sure, then make sure that you tape the boxes before you take it to this place.

Decent ship center. Kind of out of the way but it works. Can get pretty busy if they get lots of customers but they do their best.

Had to pick up a package. Was pretty easy minus standing in line a bit. Only 1 person working the counter.

I loved the customer service of that one lesbian lady, no harm intended because she was really nice!

The nicest of all the FedEx employees can be found at this location

Im just here because Google keeps asking me how my experience was.

I paid for overnight shipping to my apartment. The FedEx driver was too lazy to bring the package to the apartment office (I asked the leasing manager and she was there at the time of delivery) and left me with a door tag saying itd be dropped off tomorrow. I wouldnt have paid for overnight shipping if I didnt need it tonight. After calling the facility I was informed it was too late for them to do anything about it, and Id have to drive 45 minuses to the delivery store to pick it up if I needed it today. Then they refused to refund my shipping, even though I paid for overnight shipping and clearly didnt get it due to the drivers laziness. Terrible customer service and terrible practice.

If I could give it 0 stars I would. Some of the worst customer service I have experienced. I was under the impression after getting my door tag that said come back at 8. I arrived early in case of a line and waited for over 1 hour for them to say you should just go. They said all the packages from the truck were being unloaded but not scanned so they didnt know where it was....??? What a waist of time.

I ended up having to wait quite a while at this location. maybe I just had back luck but there was only one guy working there. he was friendly and whatever. no issues here.

Quick service most of the time. Often busy but they usually get cleared out quickly.

Mike was AWESOME!!!

No idea why anyone would use this service by choice. Ive never been able to get a seemless delivery from FedEx and it looks like Ill be driving out here once again to pick up a package that wasnt able to be delivered to my apartment.

Great service Everytime at this location. They help you pack and ship anything you need.

Great customer service

The people are nice. Your stuff gets wear it is going fast.

I was shipping international and the employee helped me save quite a bit of money by switching my packaging. Very helpful!

Like anywhere you dealing with its who you talk to that determines the help or service you get. Barely being able to speak the countrys language (English) really limits the help or service you get when contacting this facility. Ive talked to several representatives here and the 1 and only time I got any help was when I talked to someone who could actually speak english. I suggest hiring more english speaking customer service reps... When you know your not going to get your package on the day its supposed to be delivered and you want to pick it up yourself- what are you suppose to do when the package gets to your facility during the night and is on a truck going nowhere soon before your open for business? Fedex cant hold the package for pickup nor get it delivered!

Friendly staff. Very fast service!

Bad services waiting time long

Judy (woman with short hair) was great. She went above and beyond to help plenty of people who she really didn’t need to. I could see how she may rub you the wrong way because she is a little brusque - but only because she is clearly doing the job of three employees and she’s being forced to try and deal with people who are impatient and -in many cases- just plain wrong.Fedex has some issues though. Call center told me I could go pick up my package (wrong) and the office was significantly understaffed (not helped by the fact that everyone in line seemed to be having issues with their packages).

Staff was super accommodating and I really appreciated it. Thanks!

Apparently reading street signs is too much for the drivers that work from this location. Three times in a row now, my packages have been delivered to the wrong house. If theres some sore of way for me to get them a map/diagram so that they can deliver my packages actually to me, thatd be fantastic!

Makes shipping items to a whole new level

Had to do a cell phone warranty exchange via Xfintiy Mobile. Was not too happy that the carrier refused to send my replacement to my work, forced instead to my home where I couldnt sign for it. THANKFULLY this local distribution center is on a bus line where I could grab it. Im grateful for the location and the hours to enable this. If it were UPS or USPS, the pickup locations are convenient as well as Im more familiar. Never had the experience with FedEx until now and it was pleasant, despite how Xfinity treated my package. The center is clean and the main street actually has sidewalks, which for this part of town is freaking rare!