Do not rent from this facility I was a loyal customer for about two years I was never late on a payment. We just recently moved and I have been calling and calling to get instructions regarding what we should do when we move out now I have a $75 bill. I do not recommend this location and it is so much more I would like to say I would never do business with them again. We moved out before November 1, The manager NEVER returned my call. I called him several times during the month of October and I have called him in November.

Great, clean facility. Hours are very convenient. They have everything you need to make your experience easy including carts and ladders. Sidney is amazing in every way. She is beyond helpful, friendly, kind, attentive and caring to your needs while your on the property. Anything you need Sidney is there to help!

Terrible place, a big disappointment, double blll. Nobody has authority to fix THEIR MISTAKE. sent a $46. bill to a collection agency showed them a printed receipt, played a voice mail, and showed a text all from them saying it was all taken care of and they cant explain the letter from the credit collection company and to add insult said they would request a waiver, proof was in their hand how about just do your job!!!! a gentleman ahead of us tried to get confirmation from the lady that he moved out and she told him he had to pay for the whole month he told her this is the 3rd of the month doesnt matter, find another storage facility poorly ran, overcharges, never in the office of posted hours, and always the same we will look into it just stay away!!!

Had a great experience very friendly Dany was very helpful

Great storage facility, air conditioned and secure!Shawna is awesome! thanks for taking good care of us Shawna!!!

The girl working- Shawna was a pleasant and very helpful, I will definitely be recommending this location to friends and family

Great service way to go EMILY she totally walked me through everything keep up the great job Em.... see you soon

I have never rented a storage space before. Wasnt sure what to expect. The front desk employee, Joy, was very nice and helpful! I didnt need a lot of space and based on what I planned to store, she found the perfect size. Never tried to upsell for more space than I needed.The unit prices vary by floor and size. My 5x5 on the 1st floor is $63 a month and $15 for insurance. First months rent was half off!They provide the lock and the building has a code entry security system. On top of that, the grounds are gated and require a code to access.Overall, very happy!

I had an amazing experience with the amazing and awesome Caityln. Caityln is so knowledgeable in her work. She is very friendly,and very committed to her work. I would recommend Caityln to anyone that needs a space at Public Storage Roseville. She will make an excellent leader! 😊😊-Anthony

Emily and caitlynn were the best the gave outstanding customer service 😩❗️

I needed a storage space for 2 weeks while my basement was being waterproofed. Jen made sure I got exactly what I needed at the best price possible. Rick made check out an absolute breeze! I will definitely use this storage property again for any storage needs! Great people, great value, great location!

I was efficiently told about about storage by Joy. She was friendly and helped me pick out the storage that suites my load . She stated my lock along with a Boucher and envelope would inside the unit. However following the next morning I arrived with my son. At 7am we were on the 2nd floor hauled everything upsides and down the aisles only to find the unit locked with Public Storage 🔐. We had to then haul everything back down stairs to our car. I did return at 9:45 and MARTIN was extremely apologetic and helpful.

Rick was fantastic and took care of us quick and professional. Would definitely recommend to my friends. Thanks again Rick!!

I really love the professionalism that has been shown to me. Rick was very pleasant, and did very well following COVID19 guidelines. It was very reassuring. So far so good...

Rick was wonderful. He answered every question I had and made sure I had every piece of information I needed. He got me a great priced unit and saved me a few dollars. Thank you so much Rick! I recommend this storage unit to everyone.

Jen and Paige were awesome. They greeted me with a warm smile when I walked into the building. They answered all of my questions. They are very professional and enthusiastic about their jobs. They get five stars from me.😊

Rick is the best. 5 star all the way. Ask for him and you’ll leave your stuff here I promise

Rick was very friendly and efficient. The visit was quick and simple and timely. He handled things very safely. I was there with my mom Curlee.

Great customer service from Jen last week. My husband and I stopped in to pick up a few boxes for our upcoming move. Jen was great! She offered us a discount for buying several boxes and then went out of her way to help us get them loaded in our car. We will definately be back for anything else we might need as we continue to get our house packed up.

This was my first time using a storage unit and I didn’t know what I wanted. Jen was very helpful in helping me choose the right size unit I needed. She was pleasant and patient. She showed me the unit, it was clean and the buildings are well maintained and just right for what I needed. Jen also told me if I had any questions or concerns I could call anytime durning business hours and she would be happy to help. Thank you Jen for all your help, you’re awesome.

Friendly, knowledgeable service and a clean storage unit in a convenient location.

I went in today to buy some boxes because I’m moving soon. Camille was very helpful in explaining the different packages of boxes and asked very polite questions to make sure to recommend the right box amount for me. I ended up leaving with out buying anything because I didn’t bring enough for the amount I needed but I will definitely be back because of her and tell all my friends to see her too!

I had a storage unit for three (3 years). Jen & Rick were excellent managers. I thank you both for such a pleasant experience.

Shawna was the best! Kind and professional!

Had a great experience with Jen and Rick. They were very helpful helping pick the right storage unit. We were moving family member belongings after moving family member into Assisted Living. Traveled from California to Michigan to get this done in one week and everything went smoothly. I feel very good about the security at this location on Gratiot Rd and highly recommend. The move went smoothly for both Family member and personal belongings. We will be moving there in about 6 months and will need some storage for our belongings and I will definitely use this same facility. Keep up the great team work Rick and Jen.

Clean, secure, well maintained with courteous and professional staff. Rick and Jen both helped us understand our options, select the best solution for us, and made the process as smooth as possible. We compared to several other storage areas in the area, and this was the cleanest and best maintained. We believe our items will be well protected. Our experience with this facility has been excellent so far. We hope it continues to go as well as it has to this point, and we are confident the staff here will do everything in their power to make it so.

I ordered a unit online, when we got there that particular one was not available, But the lady that works there name Jen, was very nice into getting us one similar but same size, she also went out of her way to call other locations nearest to this one too see if they had the one we wanted in general BEFORE we even got there, so that was a plus for us to know they looked into it for us just in case.. with Jen doing that, and offering what she could at this location and driving from out of state, we decided that we would just stay there and accept her other offer... I would recommend this place !!! The people here will go out of their way to make sure they can do the best for their customers!!

Jen, is fantastic. She has helped me every time I needed something. She knows all the answers. And so friendly, gives all the time you need to resolve all your needs.

I called to reserve a unit and they told me it would be ready first thing in the morning. I met with Jen and she was absolutely terrific. She explained all of the details of my rental and gave me a tour. Jen made everything so easy for me! 5 stars for Jen, the ease of access, and the cleanliness of the property!

Jen was a huge help to us today. We are moving out of state later this summer. So we are starting to look around at moving boxes. She was more than happy to answer all of our questions. We did not buy anything today, but we will be back this summer to get everything we need from here.

Jen was incredibly helpful getting my mom her gate code today. She lost it and was concerned she would need jump through hoops to get a new one. Thanks for your help Jen.

Couldnt find cart that they offer to help with transporting items cause someone has it locked it in their personal storage unit. They should be charged for it when they dont return the key for it

I signed up on 7-31-2014. Excellent service by Nichole. She was very friendly, helpful, and courteous. She went over all of the procedures for storage in a very thorough and efficient matter.On 8-5-2014 I needed more space and had to move to another storage cell. Tara was working and she was very helpful and knowledgeable in locating me another cell to store my stuff, she provided excellent customer service.

Property manager was amazing. She referred me to another location in the direction of where I was moving and to suit my needs better. Actually 1 mile from my work. Made a reservation. She was just awesome. Excellent customer service!

Great service from Jen yesterday!! She was patient, kind and understanding. Highly recommend!

Destiny was amazing. She was very pleasant and loved how upbeat she was. Made completing the application simple and fun. I will definitely recommend going in. She’s a keeper. She went over all the merchandise I would need in order to my unit setup. Thanks a lot.

I am writing to praise the excellent customer service that I received from Jen. She assisted my wife and me with moving from an existing unit in her facility to a smaller one at the same location. She was very friendly, informative and helpful to us. We had many changes in the day and time of our move, and Jen never stopped being patient, helpful and good-humored. This has been a long review, but my wife and I feel excellentcustomer service should not go unrecognized, especially as it becomes less common to experience it!

Rick is very nice and very helpful.. Havent gotten to meet Jen yet but Im sure she is a great person too... I would definitely recommend this place....

Easy to use & we were able to pay several months up front with no problems.

I had great experience here Jenifer let me use a cart when I forgot mine. Very curious great attitude

Rick and Terri provided great service! It was so nice to deal with them than the normal lady!

Terry and Rick gave me 5 star Service great place will recommend to family and friends

Jen is absolutely amazing!!! She is so sweet and gave me one of the best customer service i have had in a long time. She made the process of renting a storage unit go so fast and easy. She is very knowledgeable and all around pleasant person to be around. I will definitely recommend this location to my friends and family.

I came in and spoke with Jen and she got me taken care of really fast. Excellent Service!!!

Exceptional Service very detailed and straight to the point! In and Out quickly! Great customer service from Elyse and Jen

Betty and Michelle are the best people for the job, very polite and funny. If you need storage come see this team at Public Storage. You wont be disappointed. I dont normally write a review but I just had to on these two, simply because these gals made me laugh!

Public storage provides great service and amenities for its customers. Climate controlled and specific gate hours keep your belongings safe and secure. Andy helped me during my check out and was very friendly and warm spirited. When in transition again Ill be sure to work with public storage. Thanks again.

They raise their prices entirely too much for my liking. They start you off with a low rate, then a few months later, they raise the prices and the cycle continues every few months. This is better for very short term leases. Anything over 3 months is a bad idea.

I received excellent service and Jen helped me find a unit that would meet my needs. The price was better than I was expected. Thank you again!

Rick and Jen were both very friendly, attentive and informative. I reserve the space online Monday night and I got a call the next morning. When I went in to send the paperwork, I was not rush through the process - at all - and everything was explained to me clearly. This facility was also very clean and organized. It was especially nice compared to other public storage places, but also storage places in particular.

Rick and Terri gave me great service 5 star service all the way

I actually dont rent from this storage facility, but my mother does. Whenever Im in town, I try to help her move things in and out. Ive come by often enough to know that the staff, especially Mark, who always seems to be there when Im in town, are amazing and helpful. They all do a fantastic job of customer service. Mark especially has been amazing, is always super polite, and goes out of his way to make sure my mom is getting the best service. The staff definitely make this storage facility a great one!

I cant complain! I was late paying my rent & corporate waived the late fee for me.(In regards to initial first month) However, please be advised that youll pay more than $1 after the application process, insurance and forcefully having to purchase their special made maximum security lock thats $21!

Great experience. Rick and Jen were very professional, friendly, and easy to work with. The price was right too.

I love this location because of Jen and Rick being awesome representatives! They are professional, they will find every possible way to give you a reasonable price! Plus the facility is very safe and clean!

Rick and Cinnamon were great. Excellent customer service!!!

Jen and Rick were so helpful and polite. They made everything very simple for us and really saved the day for us. We appreciate all their help. They are awesome!

Great experience storing here. It was a very clean facility and I always felt my belongings were safe and secure. Jen and Rick were awesome and very knowledgeable when it came to packing everything and getting the best value for my money. I would definitely recommend this location to anyone that needs storage!

Great customer service. Super friendly, we got our unit late in the day because we had to work, and were moving at night. They accommodated us with 24 hour access for one night so we didnt have to take time off work the following day to finish moving. Building was a little warm upstairs where our unit was, but overall we were very happy.

Very clean and well organized. I was in and out in under 20 minutes.

Cinnamon and Jen were awesome and took wonderful care of me and my needs!!

Richard was so nice. My mother and I live out of state. He helped us set up an online account to pay anytime. Very helpful!!!:)

Jen is a gem! She is always very helpful. Thank You

Rick and Jen made the whole process very easy. Rick especially was helpful, with clear instructions. Thanks so much for all your help.

I was looking for some info on a storage unit and went to visit with Jennifer at this location. She was kind, courteous and very informative with the whole process. She recommended another location in the area that was closer to where I lived. I would recommend this location to anyone that lives nearby.

Very clean storage facilities and affordable too.Rick and Jen helped me start my spring cleaning and move go so easy with the right size storage area I needed. Thanks!!

I’ve never used a storage facility before and didn’t know what to expect. Shawna was very helpful answering all my questions. This location is very clean and easy to find

Guy double charged me for a storage unit. Dont trust this guy or this place

Just purchased a storage unit! Rick made the process easy and quick! Very glad to have had his help today! ☺️☺️

Best experience with a storage facility. I had to find a storage unit and move same day. Jenn the wonderful staff member had made my day so much easier AND saved me some money by finding me a better deal that matched my needs. Public storage will work with you to make your moving day a breeze.

She was awesome. I dont remember her name but she was all by herself on Saturday the 1st. She was helping so many people at the same time. She was great. She deserves a raise.

Their price was the cheapest I’ve found for storage,The service I received was excellent, the manager was very nice great hospitality, thank you public storage

Rick was very helpful from the beginning until the end. He was very professional and pleasant. My storage unit was the perfect size. The facility was clean. I would definitely use their facility again.

Very easy to set up a unit reservation online. When I came in to complete a reservation, Jen and Rick were very helpful and explained everything I would need to know for the year, since I will not be in the area. However, after everything was moved in and I was out of state, my monthly rate jumped (2 months after I signed all the agreements) with no warning. I was told my unit would be pro-rated upon move out, but this was not true either. I was billed June 3 and am moving my belongings out June 11 and was told that they dont pro-rate after the 6 of the month; so essentially you pay for the whole month after you move out - so schedule move out accordingly. The unit itself has been fine for what I needed for the year but I would not use this location again.

This is the first time iv had a storage unit at public storage and Jen has made it a great experience for me. Jen is fabulous. Thank u so much for the on going great service.

Alana and jen helped me out so much. 5 star service and then some. I would recommend to anyone. These two are life savers!!!!

Jen and Joy where very friendly and helpful when I came in to get a storage unit! Thank you for all your help!

I was packing to move and stopped at public storage for some boxes. Jen was very helpful and very informative about the best sizes. Thank you Jen, you helped my move go much better!!!

Jen at the Roseville store is very helpful.... She went out of her way to help.... the storage itself is a little costly.... its in a very safe place.... we need more employees like Jen.... and the world would have the best public customer service !

Jen & Rick were very friendly, informative and their storage units are very clean. Plus their prices are great!!!Prices WERE great, in a little over a yr my rent has gone up almost $100.00 I have a unit elsewhere for same amount of time and has only gone up $5.00. Its like they get you with good price then once you have all your stuff in there they screw you. My advise only use them on very short basis or just go elsewhere.And when you call to get answers its out of their hands and rude about. The smiling faces dont last!!!

Rick and Jan helped me out and I enjoy using their location.

I am very happy with the service and assistance I received from Jen. She was helpful and friendly. She made time and money saving suggestions. She quickly got the information I needed and helped me get on my way.

I love Jen and she helps take care of me at Public Storage on Gratiot in Roseville, Michigan..she is currently helping me get a new small storage unit soon and she has been nice to me and great customer service

Jen was wonderful and so helpful. She made the process so quick and smooth. I would highly recommend Public Storage to any of my friends or family for any storage needs.

This location is very clean! Ive never had any problems with my unit. Jen is very helpful and caring.

I have had the pleasure of working with Jen and recommend Jen in the highest regards. Jen possesses a wealth of knowledge, has impeccable work ethics and would be an asset to anyone interested in getting any type of storage and facility needs. Her professionalism, dedication and knowledge are endless and with Jen willing to go the extra mile, gives one a better piece of mind knowing your investment in her services is money well spent! Her storage and facility knowledge speak for themselves. With purchasing a Z06 Corvette out of the Chicago area, I knew with our limited space at home, locating a storage unit very quickly was a definite priority. My experience renting out a storage unit with a vehicle was very limited and with all the questions I provided for Jen, she was very patient in answering each and every one of them, as to why I utilized Jens services for storage.Thank you again, Jen for your time, flexibility and excellent service!Anthony

The service Jen & Rick provide at this site is awesome & friendly. I would highly recommend renting your storage unit from them. Thanks Jen & Rick for everything month to month. Happy New Year!!!

Rick & Jen are great. They were helpful through the whole process of moving in. The property is well maintained.

Rick & Latricia offered wonderful service! Very thorough & answered any & all questions. Definitely recommend!

Jen, Kind gave GREAT service helpful . Was sweet found just what I needed . Thank You Jen .

Great Service from Rick and Jen. Helped us understand exactly what we needed, didnt feel rushed or just another number. Clean facilities, easy access. Wonderful experience!

Terri and kaitlynn has great customer service thanks for showing me different unit i will recommend to family and friends

Jen and Robbin were very helpful and cheerful. They greeted me with a smile the moment I walk thru the door. They were able to answer any questions I had during the process. Great branch and location.

Jen at public storage was so great! I recently rented a unit there and Jen was so helpful in answering my questions. If you need to rent a storage unit go there and ask for Jen.

Jen and Rick made the move from Washington State to Michigan for my sister in law as smooth as it possibly couldve been. They worked with us long before the actual move in date. This location is great.

I come in every month to pay my daughters bill. Today I only stopped by to ask a question. Jen is usually the person working and she was there today too. She is always helpful and very friendly. Thank you Jen.

Rick and Terry gave me five star service

I came in to ask a few questions since my daughter will need a space in a couple of weeks. Jen was incredibly helpful. She answered all my questions with absolute professionalism. I will be recommending this facility to everyone.

Camille was very helpful in a nice person to me and went above and beyond very good service.

Public storage was great help in helping me with getting my reservation for my storage unit . Rick was very polite and funny I would use public storage again in the future . Jen was wonderful when I went back to put my belongings in storage unit . Thanks again Rick and Jen