Brandon went above and beyond to ensure we had a great experience at ACE. It all started when I called about a particular fire pit. Not only did he answer all of my questions (and I had a few) but when he didn’t have an answer he was quick about getting back to me right away. He was efficient and had it ready for us when we arrived, and we were able to go home and have it set up right away! The whole process took less than an hour!

The staff was very very nice and told me how courteous my son was and if he was 16 they would give him a job great place to shop local Ace

Very professional staff. Polite, and inquisitive about your need and any help they can assist a person with. One of the few local hardware stores that still compete with the bigger ones. Some of the prices are higher but I feel thats to be expected when trying to avoid the crowded other 2 chain stores. Also, I received coupons in the mail welcoming me to the neighborhood which was cool, I saved a few bucks there. Good luck ACE. and thanks for your business.

The staff is very friendly and helpful at Ace hardware. You may pay a little for than the big box store but it is well worth the customer service you receive at the store. They have a wide array of merchandise from paint to grills to docks supplies to hardware. Highly recommend!

This place has been here FOREVER. I remember coming here when I was a child. They have everything Ive ever needed when I just need something really quick and dont want to go to a large store like Home Depot.

Nice store, friendly staff,good prices

Good store they had what I was looking for.I was looking for Bike chain they showed me were it was in the store good workers there.I would go to this store again

Very nice place the workers are very helpful and friendly

Did a online pick up. I had to go inside and get it. That’s not curbside it’s shoppin

The staff was very knowledgeable and helpful.

They have good fudge and also is very clean very friendly cashiers nice playing sand lovely place to check out right off Gratiot

Helpful and friendly staff and good prices.

Always friendly and helpful each time I need something from here.

Good place to shop...

Very friendly and informative employees. They really took the time to understand my project to get me the correct tools necessary.

Great experience! The staff was very helpful and professional.

Went to get keys made on Monday and the keys didnt work. I havent had the time to take them back...smh

Always have what I need.. fantastic service..

Nice store....only complaint is line was too long.

Nice friendly clean store

Friendly service. .All you need for around the house. Lawn and garden. No mile long aisles. 😍

I love this store the service is great the perks are awesome and they have what you need to get the job done at a competitive price.

The cashier/customer service person was so helpful. He told us exactly what aisle number and even what side of the aisle our items would be on. Reminded me of going into the old time hardware stores when I was younger. Great service!

Always helpful and professional. Staff is knowledgeable, selection is good, store is clean and well organized

🤩 10+ best customer service Ive seen so far customer was looking for a price match for a price reduction. After see the customer was having problem finding it and the customer had already show a lower price with a ace store that was not a Great Lakes Ace Store. The store manager told her not to worry about it, Ill she give you the price difference. I think this is good thing. We can give back when we can. WAY TO GO🤩

ALWAYS GO THERE 😊, EVERYONE.HELPFUL

They were amazing about my loud ladies they are little girls they were easy going social always helpful and I really love the stock, its very colorful and best prices!

Staff is always very helpful and pleasant always has what i need

Best selection. Thanks Roger Silvestro Builders Inc

Nice place friendly people I found everything I need with the help of not with no trouble

I couldnt find my mini screwdriver kit, so I ran up to my Ace store and bought another one. I really like this 1 because it had a few more pieces and came in a clear plastic case.

Love the store it has all I need plus always have help when I need it

Got everything I needed in one stop imagine that haha thank you very much.

The cashier Cindy is an angel sent down from heaven! What a saint!

Fully stocked and very helpful.Good sale prices but the other stuff is expensive

A good selection of a little bit of everything for a neighborhood hardware store.

They have what I need. Very helpful

Nice place to go

Its a good hardware store but some of the employees really need to learn what social distancing is. When Im keeping my 6 ft distance from everybody, I dont expect an employee to come within 2 inches of me. But some do🤦‍♂️.

I can always get what I need without having to look all over in a huge hardware store. If I cant find what Im looking for, there is always an associate nearby to help. Very friendly service.

They had good service employees are very attentive its worth going to

Over priced. Go to home depot.

Went there for some Chrome spray paint and a heat gun. Pros: the guy on the register was very nice, and helped me find the heating gun. Also, most spray paint brands say metallic, silver, etc... and they never look like the cap or what it says. Oh, and they are usually overpriced. But not only does the Ace brand of Chrome Spray Paint actually looks chrome and reflective, it was only $2.99! I will definitely be using their brand for spray paint from now on. I made something plastic look completely metal! The cons: customer service on the floor was non-existent. You are on your own in this store, and it was only two people ringing at the register (mostly one). When I finally found the Chrome paint, it was only one left, and the cap wasnt the original cap, so it didnt even fit or lock on. Also, had no idea where the heat gun was, and gave up looking. But when at the register, something told me to ask the guy if they even had heat guns, and thats when he walked me over to it. Ace, you need to step it up.

Nt

Kinda dim lit. Feels spooky for Halloween, but thats year round.

Young man, young lady at the cash registers very kind and helpful

Very friendly and helpful team members. Helped us find everything we were looking for.

Mask and distance was great. Service was great and help was great!

BOTCHED Curbside Pickup. No designated curbside parking spots or order # in the email. Once parked, I called the number in the email and was given a hard time by an unpleasant employee. After being put on hold, she informed me that my order could not be found and the manager was looking for it. Thirty-five minutes after my arrival, he walked out with my items. He did offer an apology, hence the second star in my rating. Could be an isolated incident, but I wont be back to find out.

Matt was awesome!!! Had to purchase a new water heater and he was able to assist me. Great customer service.

Good selection and great associates to assist you

Fast friendly service. Very knowledgeable

Store was clean the service was good.had what we needed.

Typical hardware store. Found the electrical part I was looking for and didnt have to buy a bag full, like you would have to at HD or Lowes.

Great manager Dave

Great old school service

Clean,well lit,knowledgeable staff,on hand inventory. If they dont have and item,staff will order for you .Reasonable prices.

Great service here. Limited stock due to store size. They have most anything you need.

Always helpful

Great customer service. Very friendly employees. I walked right up to the counter where I needed a key made and they were very prompt with my service. Never has any problems at this location.

Another problem solved

Not helpful staff!! Ugh I was frustrated in there!!!

Had just what. I wanted in and out

Great place everything you need in a store

Walked into the store was clean no sale signs up but got what i wanted a umbrella stand and umbrella. Cashier told me one price and when i got to the counter was another price . When the cashier showed her the price her and her manager would not honor it and walked away . Very disappointed at the service and will never return to this store i will stick to Lowes . Sorry i had to even leave a star .

Helpful staff and easy to locate items.

Its been many a day since Ive been there but remember it was a pleasant visit. Easy to find merchandise displays and signage. If Im involved in hardware needs I will return to the Eastgate shopping mall store location.

Great employees always helpful

Always has what I need

Nic customer service 🌻

Got everything for your home needs inside and out.... stop on by today

Kind knowledgeable service.

First time in store and it was very clean and photo worthy organized. I was greeted and offered help by multiple employees, and one woman helped me find what I was looking for. The cashier was extremely friendly, articulate, signed me up for the rewards program and greeted customers coming into the store at the same time. I will definitely be returning to this location!

Needed a key made. The employee took care of it quickly. So quickly my husband forgot she handed him the original key back. Bought candy at the checkout. Pricey compared to the larger chains.

Helpful and professional

I do my quick hardware stops here and they always seem to have what Im looking for. I also watch for their sales flyers and use their coupons for Wild bird food.

I frequent this hardware store. Everything is clean and well organized. Staff is friendly and helpful. Does not have the selection of a home Depot or Lowes but good for most stuff.

Both the Roseville and St Clair Shores stores have me great service today!

Very helpful friendly staff. Always a pleasant place to shop at.

Customer Service is Always Kind

Exquisite staff and store. Everything and more. Hammers, nails, wrenches, pliers, wires, lawnmower tires and pesticides, insecticides, herbicides, fungicides and algicide too. Handsaws, hacksaws, hatchets, screwdrivers, nut drivers, impact drivers, and bit drivers too.

Ive been going to this store for many years. Great customer service.

Friendly service. Knowledgeable staff and quick checkout times.

Good service friendly staff

They were reasonably priced. I do have to return, I dislike returns. Sometimes I guess we have too. Guess Stuff happens!

Today 10/12/11/9 I came into this store and asked if I could have some of the paint sticks used for stirring paint. I told the young man in the wizard costume that I was doing a project. He says oh sure those are free, I can give you as many as you want. I proceed to look behind the counter for the sticks and then says he can ask someone to bring some from the paint Dept. He speaks into his ear pcs microphone and was told he coul only give me 4 and will charge me .15 cents for each additional one. Well then thru were never free. I visited another ace and was given 20 sticks for free. And this is how they treat the community by charging .15cents for a stick.Wow.

Had what i needed a little pricey but nothing unreasonable

Great place

Cindy is the best! She’s very helpful :)

Great place to shop

Very well lit, fully stocked. Employees quite friendly. Needs more American products!

They are polite. They greet you when you come in.

The staff there was friendly and courteous as usual.

Shopped a little finding hardware in store and I had to use the bathroom. An Employee told me,” Go to subway and buy a cookie they will let you use their bathroom!” The restroom is not for paying customers I guess. But was helped with the stuff I needed after 10mins of looking for a bathroom so 2 stars

Everything You Need Hardware Wise A nbn d Incredibly Knowledgeable Staff

Super very knowledgeable staff the young lady who helped me knew exactly what she was talking about and pointing me exactly in the right direction I found exactly what I needed in like 3 minutes excellent place I would drive a hundred miles out of my way for their customer service

When you dont want the hassle of Home Depot this place serves well for quick items you are in and out friendly people to help you

That Stephanie, store manager? What a rude Witch!We dont. We dont have. I dont know. You have to. I cant. They wont. We cantDoes this sound like customer service to ANYone? NOT EVEN a smile or Please? Would you mind? Have a good day. Did you need some help? THANK YOU?Never going back.

👍👍👍👍 always on top of the game 🎯

Friendly service and they help you find things.They have the rarest things in the store.