If I could give no stars I would. My now fiance went there for my engagement ring on 9/11. He was told it would be in after a week. (I was sized prior). My fiance calls 9/20 and the sales guy Randy never even ordered my ring. 9/27, my fiance goes in and they finally order my ring (since Im not a size 7). Randy then tells us it should be here in 45 business days, stating December 16th. This is with expedited shipping? Now the date has changed to November 24th. There was barely even an apology. My ring was on sale at the time and Randy tried charging my fiance full price. They are rude and just wanting to make a sale. My fiance knew which ring he was getting and the size needed. Yet Randy didnt order it on time. So here it is almost a month since the proposal, no ring, no compensation for his failure to complete his job. Just us being told wait times. They should be expediting it at their cost. Way to damper being engaged and not caring what so ever. We will definitely not be purchasing anything from you people in the future. They will lie and try to get you for it all, without a care in the world.

Had ears pierced, the young lady was very professional, I also love my earrings.Thank You

Wonderful location with great customer service. I took my engagement ring to have it sized. Very helpful people at this location

I just stopped in to have links removed from 2 of my watches. Michael (Mike) was AMAZING and personable and we had a great conversation while I waited for my watches. He truly made my day. Great Client Service!!

I mr. Brewer purchase an wedding band from kay jewelery the price was breathtaking, me and my future other half was please with the price purchase. Kay jewelery is the place to go if u wants the finest 💎.

Came into this location today to pick up an online order. I was greeted right away by Debbie. She was very professional, very friendly and made me feel comfortable. I will be asking for her when making future purchases!

Very understanding and helpful

I wanted to purchase a class ring for my grand daughter I was told that since her school wasnt listed they couldnt make the ring. Except at substantial cost. I dont get it why cant the just design the ring just as they do the others.

Great 👍

The store says on signage...appointment only. Ok thats great...but answer the phone. I need my jewelry 6 month inspection 3 months ago. I am going to lose my life time because you wont answer the phone.

Nice jewelry but poor customer service.. I may be young but I’m not dumb! If I’m spending my hard earned money I would expect to get what I paid for! My pendant was 4 days late than the expected due date & it was not even what we originally talked about when I was at the store! Plus it did not fit my chain and was told it would have to go back to the jeweler along with my chain. Very disappointed. Just wanted something nice!

The Consultant David Was Awesome . Love The Energy.

Randy is a excellent employee at Kay Jewelers and also the others. What a wonderful place to visit and also purchase what you are looking for as a Gift or for yourself. I will definitely recommend this place to everyone I know.

Randy Was Great, I Love This Location

The sales reps are terrible! Why? Because, they are overbearing! How many times in a row, do I have to decline signing up for the credit card? How many times do I have to say no, about buying an item? Once I literally lied, and ran away, just to get away! I get it, you want your sale commision, you credit approval commission, but my God! Chill out! We wont be back, after our experience, for valentines day.

Randy is a great salesman he really does a awesome job he is very knowledgeable and nice. I will definitely be back to the macomb mall store

David was awesome! I will shop there again.

Randy at the Roseville Macomb mall store is the guy to see. Helped me pick out a nice cross necklace will be going back for a watch. Randy is a gee

Me and my fiance got are engagement ring here, we were treated like we owned the store. Lol enjoyed the propt service and attention to detail. They were very interested in our story.

Beautiful jewelry

This is customer service at its finest people. Go see David at the macomb mall location!!David made my holiday season great. He pulled out all the stops to make sure that my engagement went over as smoothly as possible with a beautiful EverUs diamond ring for my (now) fiancé that I was only able to afford thanks to the financing options offered by David working with progressive leasing and the Kay credit card.I am so grateful to him for everything he did, he obviously went above and beyond, made so many phone calls, answered all of my questions, even helped me plan my engagement and the obvious little white lies that go along with itI proposed to my girlfriend on the 21st, the same day that the ring came in (1 day early) and I couldn’t have done it without the services of David and Kay jewelers. Thank you for making my dream come true.

Very helpful in finding what I was looking for.

Its a nice place if you ask me

Amazing people. Treated my husband like family.

Good service bring cash or dont bother

Had my ring sized at this location and service was fast ring came back in two weeks and fit perfectly. 👍👍

I ordered earrings as a Christmas gift to this store 12/18/2017. I went to pick it up after receiving two emails from Kay reminding me that it had arrived in store. 12/21/2017 I went to pick it up and they could not find my order, they proceeded to keep me waiting for an hour while they searched every cabinet, safe, etc. ensureing that they would find it. After all of that they decided it must have been attached to another customers order, so they received my earrings FOR FREE and I was left empty handed for Christmas. They said they re-ordered the earrings and would call me when they arrived. I am still waiting on 1/4/2018. I cannot believe that they lost my order, and that they didnt offer any type of compensation for the inconvenience. Needless to say I will no longer be shopping here.

Very nice jewelry and professional service!

Great service.

Phenomenal customer service

Sorry but if you are not busy it shouldnt take 5 minutes to address a costumer.

Have been waiting for 30 minutes without anyone talking to me. Want to leave but have money for there that expires.

Poor customer service, employees are very slow

Wonderful service!

Good experience

Always helpful

Not enough help