My visit here was good the store was very clean and the aisles were also very clean, A lot of great deals but sad that I didnt see any Nike items anymore.. only Puma, Champs and a few other brands.Overall great visit!

Jc Penny is the worst store in whole galleria due to their shoe selection thats never available and never sorted in the boxes, only display shoes are available. Its been over 10 yrs later and their shoes are still as scattered as they always were, ridiculous

Staff was very helpful, and found just the right jacket for my dad. Thank you

Terrible Terrible workers in this store ... today I forgot my wallet at the checkout. The store was already closing, one worker accompanied me to the door, I did not have time to leave the store and when I noticed that there was no wallet, the worker of this store said that I would leave the store and she would go and fetch my wallet, waited 15 minutes, I started knocking and no one did not open ... after 20 minutes she went to the door and said that I would leave the door otherwise she would call the police and that they did not find any wallet and do not believe me that I forgot something in the store. I started crying and belittling so that they let me go to the checkout because I remember where I forgot it, I had 2 children, 5 and 11 years old ... the children started crying and asking them to solve this situation, but they coldly said in hard words that we would leave, turned around and left ... I started running around the pier and found a security who said that they would try to help us ... the security asked for another 15 minutes that they let me inside and he was responsible for everything. In the end, they missed it, I ran and took my wallet, but not where I left it, I noticed in the car that $ 200 was missing, but I did not become indignant, since I had all the medical cards in my wallet for the whole family; phone and car and house keys. I don’t know what I would do if securite didn’t help us, THANK YOU VERY MUCH FOR HELP ... I still tremble from what I would do with two children to the parking lot without keys and phone. I melted so much that I could not sleep, I decided that I should write this case here ... workers in this store …

Ive always loved pennys! Found my daughter a homecoming dress there.

I found some great pieces at great prices. I told the cashier Nina that I needed to make sure things rang up on sale/clearance, so she went over each item as she scanned it. A clearance item rang up full price, but it did have a clearance sticker on it, so she honored the clearance price. Great customer service!

EDIT:0 stars if I could. This is absolutely ridiculous and unacceptable. After 2 weeks trying to get an order to go through, it finally arrived. I was supposed to be getting 3 pairs of shoes. Instead, one of the pairs came with 1 shoe. Thats right: 1 shoe!No return label, no receipt. Called customer service again, got the return label sent. Went ahead and re-ordered the same pair of shoes and guess what? Cancelled. AGAIN.Ive spent hours with customer service in the past 2 weeks. The customer service reps are nice and helpful. However, whatever system JC Penney is using to process orders is canceling and giving no reason.DO NOT BUY ONLINE.After i get this order squared away I will never buy anything here again. The hassle is just too much.Original Post:Within 30 minutes of placing an order it got canceled. I called customer service 3 times to resubmit order. They were nice but still- canceled.Used my roommates credit card - order canceledUsed my neighbors credit card - order canceledUsed my moms credit card - order canceled.No wonder JC Penney has financial issues. Maybe try actually taking money people are trying to give you.This is ridiculous.The crazy thing is, I had another order (which was canceled) resubmitted and it actually got delivered. Nothing has worked since and I cant wait 2 weeks just to find out orders are canceled

The salon here is great. They attracted new talent recently. Kimberly did an excellent job with my hair trim and silk press. The angels she cut on my long layers are amazing and she was so professional, personable and skilled. Thank you!

Im not sure whats going on with JCPenneys there at the Galleria, the gate upstairs inside the mall was broken and I stood there for 15 minutes before I knocked on gate and ask why isnt it open and they told me that it was broken, what angers me is they saw me standing there till 11:15 a.m. with my service dog my cane and they did nothing to let me know the gate was broken until I knocked on gate and ask her why its not, then she tells me I have to go down elevator and go in the store and use the escalator to go up to the second floor, then the escalator to go upstairs was broken so I had to take the elevator to go up to the second floor to get to the return counter, when I got to the return counter there were five people in front of me and it took 30 minutes just to get help what my return. The person working the return counter called several times to get another person up there to help him and nobody ever showed up oh, there is absolutely no reason for any of this.

Walked in, a couple employees roaming about, not a single hello etc. Went to the lingerie dept, 2 employees not a word from them. Go in to try a few things on, come out out stuff in the go back rack, one of the hangers broke, the employee put it back on the shelf with the broken hanger!! Go to find an open register, that was a trek, found one at the mens dept, and the cashier ARGUED with me when I was shocked the coupon I gave worked, I commented I worked for JCP before and was always excluded. She argued telling me how wrong I was. Are you kidding me? I didnt get into it with her just left. But I worked for JCP for 10 years!! 2 of those in this location. I left in 2014. I did Fine Jewelry, childrens, and lingerie! I know what the sales used to be for lingerie. And you know what we used to be required to do? Greet EVERY SINGLE CUSTOMER when they walk in that door, if not we would get in trouble. JCP has been on the decline since Ron Johnson the old CEO tried to kill it off, shocked its still around. Very little customers and rude, lazy employees, doubt you will be around much longer,. Sad to see a company I once was proud to work for decline so badly.

The Cashier Fara at Galleria Mall was so nice, she engage with us and made my daughter feel confident about her purchase. We need more people like Fara to help us bring joy to our shopping.

Good prices n very clean. Helpful staff.

The nicest lady works at the registers wish I had remembered her name. Staff is friendly. The store was clean. I do believe this store is in need of major update even the clothing seems outdated.

Didnt get black background that we were promised at location but pics were great

Nina in mens was awesome, very thorough and fast with everything... Great addition to jcpennys...

Vietnamese lady who helped me was so nice and helpful..I like this jcpenney never had a bad experience here

Great customer service and help from lorena. Helped with products and was a great help. Also very nice and friendly. Should be commended for her customer service and work ethic.

Pennys was much better 20 years ago

I have a JC Penny card, and I spend quite a bit of money there, but not anymore. Got a 50% off coupon, and when I got there the escalator to second floor was broken. Obviously since it was a sale, it was crowded, and elevator had long lines. When I finally got to 2nd floor the check out lines were 30 people long, because they had ONE PERSON at each station during a huge sale... When I finally did get to counter, the saleslady was rude, and I just left the clothes on counter, and will not be back....Cut up my card...

Dressing rooms are open again! No getting all the way home to try on a pair of jeans and discover they dont fit! Large selection of items. Friendly clerks. Pleasant experience.Be aware of check out clerks that try to save you an additional savings by completing a quick and easy credit application. IF YOU WANT A PENNEYS CREDIT CARD AND HAVE FAITH IN YOUR CREDIT SCORE, GO FOR IT. IF YOU KNOW FOR FACT YOUR CREDIT SCORE IS BORDERLINE, do not do it. There is no such thing as a soft pull to check. It is a hard pull and a credit report will be generated.

Just walked thru looking for an escalator, which was broken the direction I needed. Looks like they need an update inside. Very blah feeling in there. Portable a/c blowing on a checkstand.

Theres always a good deal and extra coupons at JCPenny! Love to shop there for home and windows. Also clothes for our 11 yr old daughter who loves to shop at Penneys.

Good deals, fair people there, nice staff.

Its not it for people younger than 75. Style is terrible in my opinion. But if ur old go on in!!

Beautiful store, great prices, wonderful employees. Why shop any where else?

Empty on Friday mornings perfect to look and shop around

The store was so hot and suffocating. The air conditioning wasnt on. It was very hot so uncomfortable to shop. I had to leave couldnt finish my shopping.

I love JC Penny, their stores are clean organized and their prices are great!! I always find what Im looking for.

Like there costumer service. Sales are always on time

I use to shop here alot, but Everything change, the employees are????? I have no idea plus long lines, if I need something, Im on my own.

Nice Spring Season Wardrobe Selections...Reasonable prices...very helpful Floor Associates...

Good selection. Good prices.

I was happy to get the end of season discounts, but not quite enough check out stands open so there were very long lines. The checker tried hard to give great service, but he recognized the long lines offset what he could do. He gave a nice apology and Im happy with my purchase.

I ordered a ring online and they took out the money twice. The amount is $1,077.49. I called and they said one amount was to see if the money was really in there and that it be put back in like 5 days? It doesnt make sense. I asked for a supervisor and I got transferred to the some window warranty department. I called back and got no where. I have bills to pay, who pulls out money twice? It better go back in. I am so upset right now.

J.C. Pennys is one of my favorite places to shop.

I’m giving Jcpenney 5 stars. I know I know. You’re thinking I gotta be crazy because so left with nothing. Well it was holiday time so I understand it was a couple days before Christmas. The associate that helped me was friendly and got the shoes ordered for me. Didn’t need them for Christmas just thought while I was here to pick up an order I’d check on shoes. Anyway thanks Jcpenney! Store was clean and staff was nice.

Great. Got a few new clothes. What else

I had to dig thru every rack. Im a size LT and the size was sporadic and ended up leaving after an hour because nobody helped me.

Always something good

Good customer good customer services.service.

I got a haircut at the JCP Instyle Salon. Yolanda Lopez did a great job on my cut and blowdry/style.

Very nice cashier.

Good selection of clothes

I love this store and everything that they have in it. They always have what I like with the right price and sale. I can always find shoes for myself or for my children also and I always seem to find a great deal for my childrens clothes. I also love the fact that they sell the sports gear like my Golden State Warriors apparel. They have enough in stock for me to grab!

Ive always been a JCP shopper, but since COVID and with the malls mostly closed, I havent been. I looked online but the choices were very poor, mostly frumpy looking stuff that looked dated. Today at the actual Roseville store, selections were very slim. Hopefully, theyll recover if the COVID situation ever improves.

I was in line for 30 minutes before the store closed and my car at was on top of the parking garage and they were rushing ppl out so I went upstairs so I could check out there and the line was even longer I went to customer service and they refused to help me and told me that they were announcing long enough I couldnt leave out the doors where my car was if I didnt leave right away I couldnt make my purchase and had to leave immediately very very unhappy with all their customer service

Easy shopping atmosphere. The store is clean, the employees are nice, and the prices are reasonable.

Always love shopping at JCPenney. They have a large selection of styles, colors, prints solids, you name it. Everything from dresses to shorts. Great selections for Men, Women and Kids.

All ways a favorite.

Great merchandising. Super staff.

Nice clean store

Great place to shop!

Love shopping there. Its one store that has it all. Dont have to go to any other store.

Cool layout went right to Pick up hot my order of basketball shorts. Selection of mens active wear cool. I like them

Best deals in town!

Customer service is poor, most of the works are rude 😔 I had an issue with the sale signs. They are totally misleading, I am very observant and read the fine print, and they still got me 🤣 But sadly I wont be shopping there anymore.

Very poor customer service. I was in jewelry looking at watches. There were three employees shopping, trying on necklaces and bracelets, with a fourth employee behind the counter helping them. I asked for assistance and was told to.wait about 5 minutes until someone returned from break. I left the area and reported the situation to someone who said he was a manager. He said he would go check on the situation. I returned about 10 min later and they were still shopping!! That manager had either not gone or didnt do anything. I again asked for assistance and the employee grudgingly came over to open a watch case. She offered no assistance in locating the style of watch I was seeking...she literally just stood there a couple of minutes and then walked away. I will take my business elsewhere.

Love the quality of their clothing and the care they put into arranging everything nicely. Just moved into Placer county a few months ago and I was so excited to find that JC PENNEYS was open! The JCPs around my last residence in the Cupertino Sunnyvale areas closed and other locations were too far away to get to without tons of traffic. Hope JCP can get over the slump and stay afloat.

Found what I was looking for but checkout was busy and took a while.

Didnt have what I needed. Perfume Jessica mcclintock & estee lauder beautiful.

Kim was very helpful and went out of her to find my order. Love the JCPENNEY at Galleria

I got a really good buy on a Jacket that got me through a business trip to Fairbanks, AK in -17 degrees last winter. None of the other stores in the mall had anything as heavy and warm on sale for even close to the price I paid for this jacket.

Got a haircut wonderful service

The jewelry department was extremely helpful.

Selection was terrible for bedding. Dont waste your time coming here. Shop elsewhere.

Great customer service!

Good deals good shopping experience

Love the last acts

What a wonderful place to shop. My daughter and I were there for about 2 hrs handling the rest of our familys Christmas presents. We had excellent service in perfume, women’s, juniors and especially in the jewelry section. Wish I could remember her name, but her associate code was 0064 and her patience and assistance was exactly what you would hope for from any retail experience and yet we hardly ever receive these days. JCP has really hired well at this store. I look forward to my future shopping there. I went from hating going to the mall or big retail, to be pleasantly rewarded for taking a chance. Great job to the hiring managers. The ladies working over in the women’s areas were very willing to help which definitely made my shopping a lot easier. Thank you.

Not good.

Great store & good prices

Friendly customer service, quality products, good sales.

Nice employees and the store is neat and clean....will go back!

I found what I was looking for but got frustrated with the lines and got masks that go with today. I understand the inconveniences but I don’t understand the lack of conveniences. The store was not overly busy and the jewelry department was empty, but unwilling to help customers.JC Penny I like your stores, but you must improve the team efforts on customer service, especially in times of heavy stress.Unfortunately I was not the only customer to put their purchases down and leave.

Ivana (the jewelry manager) is amazing! She was kind and sweet we came in frustrated with an issue and she resolved it in moments. Thank you for the amazing customer service and I hope you are recognized for your hard work.

Clean and quiet on a midday Friday.

Its JCPenneys they have what you need.

Huge stock in top quality clothing at a reasonable price. Constant sale promotions save you a lot of money if you watch for them. Friendly professional sales staff. A truly pleasant place to shop for top quality clothing.

Large selection. Great prices (especially during a sale--the prices were just as good as the clearance stores). All of the staff were super friendly but not pushy. The store was also clean, well-stocked and organized. Dressing rooms were also kept clean and free if clutter. Its apparent that the management cares about the appearance of the store.

Good variety of clothing. Took my petite 88 year old MIL to get some new clothes and she had no problem finding several outfits that fit great. Staff allowed us in with a huge pile of clothes and when checking out the clerk made sure to confirm that we were ok with purchasing a few items that were not on sale. That was a very nice touch.Also got some great deals here during Black Friday sale Cyber Monday.

Good sales

Few shoppers, good inventory, and great prices.

I had a very unpleasant time shopping at JCPenny. The store has very poor customer service and the employees I talked to were rude.

A lot of outfits to choose from quite expensive to affordable quality ones. We love to come here especially as a member of their reward$ program. God bless!!!

Just shopped at JCP. Been my favorite place for 60 years and still is! Very clean and well arranged. Good assortment of styles and sizes. This trip was at the Galleria Mall.

The photo studio employees are all amazing!!! They are friendly and did great with my crazy family... And believe me they are crazy. We had an amazing experience.

Perfect

The best Penneys in the entire central valley, hands down. Furniture and bedding is off the chain. Great mens clothing and jewelry/watch dept. Its next to Ruths Chris Steakhouse. Never heard it? Google it.

I ordered some shoes for my brothers birthday.I received the shoes one week after his birthday and when received the shoes they sent me the wrong size I ordered a Size 14 and they send me a size 11 . I was the only one at the birthday party with no present. This was the worst experience ever! I didn’t expect this from JCPenney.

Good selection. We were there for school clothes and shoes. I found a lot of things and they had a lot of sizes to. There was a good sale the day i was there. We left with a large bag of school clothes and shoes. They had a lot of things the other stores in the mall did not have. I found a great deal on summer sandals as well. I found a purse for myself and i will go back for a few things for the house soon. I am glad the stores in the mall are still there. I like to try clothes on and feel the quality.

Old lady things,and we are not Hollywood in them thar hills

Shopped for clothing and bedding. I was able to find what I needed; and the merchandise was on sale. : ) I was offered help to get my purchases to my car which I accepted. The fellow was very pleasant & helpful.

Considering the social distancing because of the Covid 19 the salesperson was very helpful.

Couldnt find someone to help us out with what we were looking for. There wasnt much of a variety for kids clothing and it was mostly toys. They had some nice stuff for adults but very disappointed in shopping for kids apparel. Perhaps if a staff member was available to help us, we would of had a better experience.

Photo center offers many extras1. 2 year Memberships2. Staff is kind and can handle people with special needs3. Regular coupons are available4. Up to ten backgrounds/colors5. Can bring in props6. Seasonal events7. Respectful of all persons backgrounds

They advertise a sale on merchandise you cant get because they never have it in stock. Ive been in several times over the past few weeks and still no stock. And they dont seem to care. They dont offer to send it to you so for those reasons I would rate them below a one star.

Not much to choose from in Womens fragrance

Great sale! Nice people! They need to have a few more check stands open... But overall a very good experience...

Brandi was lovely, she is always totally professional and attentive. She explains everything thoroughly and never rushes you. She always lets you know about what deals and promotions are currently running so you dont spend anything more than you need to. I will be bringing all my optical needs here in future.

No customer service and check out was way to long with no back up.