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John L Sullivan Chevrolet
350 Automall Dr, Roseville, CA 95661, United States
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John L Sullivan Chevrolet
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An
Review №1

Mark Rogers was SO helpful. He made sure to go over everything I was getting done the day of. He also re-explained to me what I have in my package that I bought with the truck. I always forget what’s included and he printed me a page out and was so accommodating and explained in a way that I could 100% understand. He was very helpful!!!!

bo
Review №2

Ed definitely kept me informed on the status of my vehicle. There was not one moment I was concerned about my truck, I knew Ed was on top of the situation working with the mechanic. John L. Sullivan Chevrolet is the best experience I have ever encountered.Thank You 👍

As
Review №3

I went in with very low expectations about being able to leave with the vehicle I needed and because of the hard work of Luis, Ronnie and Chris I was able to drive away with a vehicle that met all of my needs. It was one of the best car buying experiences I have ever had.

Re
Review №4

Brian from parts/accessories is very helpful and gave me advice on what to buy for my new Tahoe.. Robert from service installed my wheel lock when I walked in for service. The free coffee is also very welcoming. This is my Chevy service store, they know how take good care of their clients. Thanks John Sullivan Chevrolet..

Ja
Review №5

I had a 3:45 pm appointment for an oil change on July 15, 2021. Prior to arriving for my appointment I took a photo of the contents inside my console. The first photo was taken at 3:30pm prior to my arrival. The 2nd photo was taken after the oil change was completed at 4:51pm while I was still at the dealership. I drove home and compared the photos. Sure enough, as suspected, one of their employees had rifled through the contents of my console. What business did anyone have to look inside my console and move things around? What were they looking for? Old oil cans, a dipstick?As if that wasn’t bad enough, I was told that the plan for regular oil changes (that I purchased when I bought my Chevy Tahoe) expired in May of 2020. I was NEVER told at the time of purchase that there was an expiration date of 5 years otherwise I would never have purchased such a plan. I complained about this to Brian Difede (who was very kind & understanding) and he told me he would go and ask about it for me. He returned after 10 minutes telling me the deal was only for 5 years but a woman in Customer Service (or management) will look into it for me and possibly give me a credit for the $69.95 oil change. Well, obviously I’m complaining about this as nothing was done to give me a credit for the day’s oil change. And I hope that a manager will have a talk with the service department and tell their employees to stop snooping in the customers consoles and/or glove compartment. As you can tell I’m not too happy with John L. Sullivan & Company right now.😡

Kr
Review №6

Matt is fantastic! I really appreciated how he listened, asked questions and understood what was needed. He did a great job communicating all along the way and was so thoughtful too. Thank you Matt!

Ly
Review №7

Ed went above and beyond and I appreciate the cate and concern.

Na
Review №8

We first contacted your dealership via internet on a vehicle search site and Matt Simmons responded promptly to our inquiry. Although you didnt have what we were looking for at the time, he kept us informed via phone calls and e-mails until one was available. We promptly made the drive down and were met with Matts warm smile and firm handshake. He was very professional, informative and made us feel at ease through the whole transaction. He handed us over to Jeff Polan in finance and we experienced the same professionalism, he also was informative and very personable. We came out of the Dealership feeling like we got exactly what we wanted, for exactly what we wanted to pay and it took less time than any other vehicle purchase in our 45 year marriage. It was our fist experience at John L. Sullivan and we feel that we built a relationship with your dealership.Sincerely,Mark and Nancy

Ky
Review №9

Matt Simmons was a great help, he wasn’t pushy and knew what he was talking about. He went above and beyond for us and we really appreciated that having went to two other dealers and not experiencing the same mentality. Thank you again!

Ju
Review №10

Not that we love Sullivan, but they deserve 5 stars. They dont try to upsell us. Prompt service work. They try to find parts locally before ordering anything. Weve taken our Avalanche there for years.

Me
Review №11

I went there for an oil change with an appt. The wait time was still over 2 hours. The service advisor seemed cold and did not care that I had to wait so long just for an oil change. Which I anticipated but they could’ve been a lot nicer. But it is what it is. This is John L Sullivan. They’ve always been known not to care about their customers

Am
Review №12

This was the easiest experience I’ve ever had with a dealership. Quick, GREAT customer service, and super fast! No pressure sales tactics either, very happy with my experience!!

Ca
Review №13

Robert has taken care of our car needs for the last 7 years and treats us professionally withwith updates on repairs, providing rides (Lyft) home and leaving us with a clean car once the service or repairs are completed. Robert also treats us as family giving us care that no one else can, allaying any fears with unknown repairs . I wouldnt hesitate to recommend Robert as the best service representative.

Ch
Review №14

They were efficient, kind and took care of me right away. I had a free hot chocolate and had time to shop for some shopping in their store. Everything was explained to me and sent me on my way. The experience was great.

Mi
Review №15

I was taken care of by your service rep., Robert Brandrup, and he was fantastic getting me squared away answering my questions and returning my vehicle in a timely manner . My visit was very pleasant, and I look forward in dealing with John L Sullivan in the future.

Kt
Review №16

I had my Corvettes first service done there. Im very hesitant to have anybody work on my car it went okay but I did not appreciate fluids being spilled and dripping down on the lower panels along with oil left on the filler cap. Also the oil level a bit low in the engine. As always with a dealership speed over quality of workmanship. I will not be back with my 100k Corvette..

St
Review №17

It was great Brian the Cyclist Evans was my Customer Service Rep.. That guy knows how to get things handled! When he tells you what the game plan is going to be you can pretty much guarantee thats how the game is going to turn out! Hes a great guy. Its people like that is what makes John L. Sullivan Chevrolet one of the best Service Departments in the World.

Ja
Review №18

Very friendly staff. Organized and clean facilities!

Ma
Review №19

They take their time on repairs and terrible with communication when it comes to letting u know it will be longer for repairs. The workers inside were hitting on me and my sister it was completely unprofessional and even told me that he lived down the street from my house . Stalker? Terrible service here

Su
Review №20

Really do not like going to car dealerships because of all the haggling and BOY did they try to haggle us. After being there 1hr 45min we left without a car, do not understand why this is so difficult. Long story short if you do not want a NO HAGGLE no pressure free car buying experience....try Carvana or CarMax!!!

Br
Review №21

I went for the free back on the road special. I swear my car just sat. There was absolutely no notes made about my car. It included a 5 point inspection which I assumed there was probably work that needed to be done… and nothing.

Bl
Review №22

Took the earliest appt for oil change at 7am. Service agent said will put a rush on this one no problem. Around 10am I start seeing the people that were an hour plus after me lea ing. I went into advisors office and he told me the mechanic forgot to press enter on his notes and the car was done hours before. Time to find a other dealership for both of my Chevrolet.

Br
Review №23

The workers here are always respectful and kind!

Jo
Review №24

Went for oil change. Made appointment for 1330. Arrived at 1325 and was told there were 4 cars that arrived before me. First thing I noticed is appointments dont mean anything, I should have just drove up without one. Did not get seen by a service rep until 1345. After finally getting with a service agent I waited in the lobby thinking oil change should not be very long. Truck did not finish until 1600. 2.5 hours for an oil change with an appointment that was set up by the dealer. I should have known they were shady from when I bought my truck from them. My truck was supposed to have a bed cover and they gave me the run around after I bought the truck. Not until I contacted a General Manager from competing dealer that chevy started to work with me on giving me my cover. I thought I would give them a try after that because the GM James Raymond at John L sullivan gave me his number and said to call him if I experienced bad service their. I called and texted but of course as expected no answer or response.

st
Review №25

Worst salesperson experience I’ve had in my car buying process. I’ve spoke with multiple dealerships trying to find a car and at there dealership I couldn’t get the salesman to give me a price he said “he didn’t know” and then when he finally did it was 12,000 over MSRP so I said sorry that’s out of my price range and I’ve got another at a lower price if you can meet it or not is fine. And then he told me lies about buying elsewhere in efforts to get me to come in and continued to text after I said I would not be purchasing from there. Would not recommend

Vi
Review №26

Called Chevrolet customer service to find a spot that services RVs and they recommended you. It was all about recall notices. Service was fine and faster than anticipated. Paul Hernandez was very professional and easy to work with.

Ch
Review №27

My service representative, Mark was very pleasant and professional. The service and time exceeded my expectations. I am very pleased with the experience. I believe a great business is built on great people and service.

Br
Review №28

Purchased a used truck from JLS with extended warranty 1 day later the truck went into limp mode about 15 times on my way home I brought it in they could not supply me with a rental as they promised per my extended warranty wasted 4 hours of my time went back in 2 days later took 6 hours to get a rental car while sitting there with my 3 year old son. I bought this truck for work everyday I don’t have a truck I loose money they gave me a car to use for two weeks so work was not an option since I couldn’t haul materials. They fixed the exhaust rattling issue and stated they Couldnt figure out the other issue I told them I want a refund they said they couldnt because the truck was already funded which was a lie because they needed more info from me so the lender would not fund it and miraculously the next day the loan was funded Ive spent hours on hold and hours sitting around being ignored over and over again. terrible customer service i dont recommend anyone buying vehicles from this business EVER

Sa
Review №29

Art and the service team were very friendly and responsive. They personalize the service to what I needed for my specific situation, they were very flexible as my needs changed.Would definitely recommend, it was my first experience with a dealership, so I went in apprehensive. After working with them, I wouldn’t hesitate to recommend them to a friend

Ye
Review №30

Travis my service provider did a an amazing job in attending my needs and getting me right in to service my car.

Es
Review №31

My teen daughter’s oil light came on (it was on for a couple of weeks), so I called to make an appointment, but there were no available appointments. It was Friday on July 4th weekend and she was planning to drive out of town to Tahoe that evening. The person I spoke with, said as long as the oil wasn’t under 20% it should be fine. She told me how to check it and said she could also show me if I didn’t know how. When my daughter got off work she stopped by so they could show her how to check her oil level. It was pretty close 20% so they were able to squeeze her in and do the oil change. As a mom, I felt much better knowing her car had been serviced before she drove out of town for the weekend. Thank you so much! I really appreciate it! :)

Ja
Review №32

I had an appointment at 9:45 am, the entire day went by without any call and finally I had to call to check up on my car to see if it was ready. They hadn’t even looked at it. The next day, the same thing happened, I had to check in to find out that I was without my car for another day. Day 3 rolls around and I can finally pick it up…the only thing completed was a diagnostic and console replacement latch. What is the point of having an appointment?When picking up my car, my two kids and I waited 25 minutes for them to bring my car because they couldn’t find my keys. The worst part about the entire experience is that not one person working for the dealership was wearing a mask. Not one step was taken to disinfect pens used, my car, anything. We are in a pandemic and regardless of your belief, giving the illusion that you care would be nice on top of making sure that you service cars the day of their appointments.I will not be coming back for any service or purchases in the future.

Ti
Review №33

Very disappointed this time. When doing a visual under the hood of my truck when changing oil. They missed exhaust manifold bolt backed out an inch and several others were lose. And warranty about to expire

Le
Review №34

Mark was very attentive and addressed all of my cars needs. Although I initially came in for an oil change, I discovered prior to my service appointment that my car had other issues. Mark was able to resolve them all in a short period of time. I wouldnt have minded hanging out longer because the atmosphere is great. The gentleman at the concessions was also very helpful and the food choices are fantastic!

ma
Review №35

I would give ZERO starts if I could. Spent an hour just waiting to try to make an appointment. Made the appointment, showed up and they never ordered the part! I was told when I made the appointment it was covered under warranty and then was told when I dropped off it was not. Then was texted the price after I was home! This place is nothing but a bunch of crooks!

je
Review №36

Waiting over 4 hours to get a routine maintenance. Had to stop the guy walking inside to ask about my car. Told me they had to run to get a part. Why not let the customer know ahead of time and tell them an eta and let the client determine if they want to wait another 5 hours. I will never come back.

EH
Review №37

The salesperson who was Ramez guided us thoroughly through the inventory. He also negotiated with his manager to settle down on a reasonable price. The whole experience was positive.

ja
Review №38

This was my 2nd appointment for the same dash light problem. Dropped my truck off Tuesday morning. The service advisor called soon after saying it needed a expensive test to evaluate the issue. No problem! Then forgot about me & took the next two days off without any phone calls or update. What should of taken an afternoon to repair took almost 4 days. During this time I called & text numerous times without a return call! I made a complaint with a manager who kinda blew it off as this was something typical & this has been my experience with other vehicles serviced a John L. Sullivan. Very poor customer service & care! I highly recommend using a service department who care about the customers. I bought my fist new car from John L. Sullivan in 2005 and should of learned my lesson a long time ago. I hope people who read this make a smart choice by going somewhere else for service or sales of there car or truck needs. I will drive out of my way for better care from now on!

Ch
Review №39

Robert is always polite, professional, and provides realistic time frames for service completion. He is the primary reason I return to JLS Chevy for service.

Sa
Review №40

My family and I decided we needed a truck for the family so we went to John Sullivan Chevy dealership. I used to work for a used dealer on Fulton for 8 years So I didn’t want to deal with a Shady use dealership so I decided to go and get me a certified pre-owned truck. Oh boy was I wrong I had to take the truck in four times to fix the issues which it should’ve been done already before Selling it. And the worst part they kept my truck for four days with our even giving me a rental and I had to borrow cars from family. Then they also lost my wife $600 glasses abs said there not responsible for it. I own a small business myself and I know this is not how you treat customers. I used to get all my Toyota leases from John Sullivan but this is gonna be my last time doing business with this company

Os
Review №41

They did amazing! Great customer service friendly and great at what they do.

Ph
Review №42

Took 1.5 weeks to get my corvette repaired under warranty. I appreciate that the vast majority of my bill was covered/paid for, but 1.5 weeks is excessive. Especially when you have no loaner cars to offer.

Va
Review №43

Me and my husband visited this dealership the day before Christmas Eve last year and brought home a brand new Chevy traverse that we love so much! So happy with our purchase, and also grateful for our salesman Chris Felix! He was very on top of his work and every question we had he would have the answer or go find it from someone else. We really appreciated the knowledge he had of all the cars we were interested in especially since I was a former Honda owner I didn’t know much about Chevy so he was very informative and helpful! We will definitely be going back for our next car purchase!

No
Review №44

Great customer service. Really smooth 100K service on my Tahoe. I have zero complaints.

Ro
Review №45

My car runs great and my adviser was very professional and knowlegeable.

Le
Review №46

Had an appointment at 8:45am. Dropped off my car at 8:25am. No calls from Ed until I decided to call at 3:30pm to inquire about my car. Ed told me that no one had even started to look at my car. He stated that he would call me back within 30min. He did not call me, my car stayed there without my approval, I did not have a car until the next day at 10:30am. Now the oil leak that was only coming from one side of the radiator is coming from both sides. This is not the first time you guys pull this bs on me. Why even bother making an appointment if you will not look at my car for days... I only own one car, and need to prepare in advance for a situation where I won’t have a car. I have responsibilities with my children and their mom. It was my day to pick up the kids and I did not have a car because you guys basically hijacked it from me. It was the last chance I gave you guys. I already do as much as I can to discourage anyone I know ( I actually work at ARC at the tech Ed and know everybody at the Automotive department. Whenever possible I tell them and the students there how bad Chevy is and how bad John L Sullivan is). If I can steer anyone from buying from you or from doing any type of service with you I will!

jo
Review №47

Even though some of the repairs were not able to be done at your dealership because of the age of the vehicle, the repairs done were completed without any extra upselling of services. I dont condemn upselling, I just dont have any extra to spend on vehicle repair. Im sure you understand.

Ma
Review №48

I had a great experience and all staff was very helpful and friendly!

Va
Review №49

In the year of 2019 month of March I purchased a car with Dyson . I recently took my mom in to the same salesman and was able to get her into a car before her birthday. Super excited! I definitely appreciate the love and time they put in to the customers. I then dropped my vehicle off to the service center in which Paul Hernandez assisted me and was able to provide me with a diagnostic the same day as a pick up as promised. I definitely appreciate the quickness of fixing the issue. I look forward to directing many more to John L. Sullivan.

Se
Review №50

The Service department scheduled me right away and fixed my AC issues quickly! They do quality work and are one of the most trustworthy dealerships I have had the opportunity to work with. Paul Hernandez was the service rep I worked with his customer service is outstanding and he was great at accommodating our situation.

Ro
Review №51

Gordon Post helped us find what we were looking for. We didn’t plan on buying a car, we were only going to look at different cars and prices. We took a couple of test drives and we found that a Traverse met our needs and we were able to purchase it. ALL the people there were friendly, helpful and nice to us. We appreciated that. We went to parts and service departments and met those people too. They filled our gas tank (not just enough to get us home).

ma
Review №52

We came in just looking and didnt expect to get such an awesome truck. That you Tim for all your great service and great people skills. This is the second purchase we made here and would definitely buy here again.

Ti
Review №53

1. Had an appointment and left my car for urgent brake repair. Received a call almost 8 hours later (now too late to check in anywhere else) that they didn’t have the staff to repair my brakes today, or the following day, EVEN THOUGH I HAD AN APPOINTMENT!!!I was then forced to find a new place ON A SUNDAY, and DRIVE my truck, WITH HORRIBLE BRAKES, to a new location.2. Prior to this, I waited more then 4 hours for a basic oil change when they told me it would be 1 hour or less (sending my ride home and waiting there the entire time)!!!!Would NOT bring my truck/car back there again NOR would I recommend this location to ANYONE ELSE.Thanks, at least, for letting me comment. Hopefully this will help you consider people and there concerns more.

Li
Review №54

I want to start by saying everyone who assisted me during my purchase process was great. (((Laprincess))) you rock…But Mr. D Leggins was beyond patient really took his time explaining what I was getting and how things worked. Made sure I was comfortable with my purchases as a whole. He is truly a man of his word and for that, he alone would be the only reason I would refer anyone to your establishment.Thanks again I love my new car!!!

NA
Review №55

This place is so desperate for business. I showed up here by a mistake. I was looking at a Tahoe online and mistakenly ended up at John L Sullivan. The sales fit that came out to me was nice and professional, my problem lies with the finance guy and Sales manager. I explained that the deal would need to fit my parameters perfectly for me to sign. After the back and forth over and over again we are no where close to my parameters. I get up to leave, the sales manager chases me literally to my car, stating give him 5 minutes more to see what he can do. At this point I am irritated. I’ll tell him to call me, and I was going to get some food. He told he that he does not work for free. LOL and if I leave he won’t make the deal. They are hard up for business. Head on over to Future Chevrolet, I’m here now making the deal I was asking for.

Jo
Review №56

Everything went great- thank you very much!

Sh
Review №57

Everyone was so accommodating the staff was wonderful. My sales person Dyson was such a joy to deal with I would bring anyone that wants a car to see him even if I have to drive them myself all the way from the Bay Area. When it’s time for my next car I will definitely be back to see Dyson.

Na
Review №58

Robert in the service department did an amazing job at taking care of my needs and getting me back on the road quickly.

An
Review №59

My experience was phenomenal! From the moment I arrived, until I drove off in my brand new Chevy, the customer service I received was above and beyond my expectations!I highly recommend the dealer named Alex Ventura! I was very satisfied with the deal I got. I feel like Alex worked miracles to get me the very best price to meet my automotive needs. I give him 5 stars too! 🌟

Na
Review №60

Brian is EXCELLENT, you are lucky to have him. He’s extremely communicative, knowledgeable, professional & friendly. My experience was painless, yet again! Thank you, Brian!

Ja
Review №61

I had Brian as my service expert for an oil change and to look at my broken windshield wiper pump. Brian went above and beyond to find the most beneficial service option for my vehicle. I cannot thank him enough for his amazing and quick work! He frequently kept me informed as to when my vehicle was actually being worked on and when my vehicle would be ready. Brian deserves to manage the entire Chevy Service department! Thank you John L. Sullivan Chevrolet for yet another seamless service experience.

Mo
Review №62

I was treated like a valued customer. The customer service was wonderful. I met Erica, whom was so ginuine and caring. I felt like a part of the family while shopping for a vehicle. Mike is an exceptional salesman. Thank you all for taking care of me in a very tedious time.

To
Review №63

Service dept. Is horrible and service manager doesnt care about customers service. It was only after I contacted Michele in customer service that I was really helped. She was wonderful and addressed all my concerns. I would not do business there.

Am
Review №64

I have never felt so manipulated in my entire life. The sales manager and finance department had no problem bending the truth. I was told by a sales manager that an add on was part of the GM package and not able to be removed. When I asked finance what my monthly payment would be, before certain add ons I was considering, he said it was what you talked about with the sales manager. He mislead me to believe that my payment would only be $24 dollars more when in reality it is $124 more. In the end it is my responsibility to completly read the paperwork and not be so trusting. I am writing this to warn future customers to be aware of the dealerships sale managers and finance department. These individuals are very good at their job and know how to manipulate to get extra cash in their bank accounts. Buy your Chevy elsewhere, I wish I did!

Ch
Review №65

8 years ago this month, Chris Kircher, in special finance, sold me a 2010 Chevy Cobalt that I am still driving and very happy with. He went to Great lengths to find something I could afford. Because I took the great advice he gave me, I was able to rebuild my credit. I could not have been more happy with my purchase from your dealership. I had a wonderful experience all the way around. I dont know if Chris still works at this dealership, but if he does you cant go wrong dealing with him!

ma
Review №66

So aug 7th i traded in my 2019 chevy traverse for a 2017 Chevy Tahoe for luxury purposes only and every week the financing guy would call telling me i need to sign another contract and did this to me 3 times i signed a new contract with higher payment canceled packages in the car i want so aug 25 he wanted me to come in again and sign a 4th contract to which he wanted to drop another package higher payment i told him no im not signing it and i would just like my trade in and down payment back to which he had the finance manger text me and when i told him the same thing he tryed threatening me with the sales manager and i tolf him im bringing the car back he stopped responding to me and i call the sales manager this morning left a message and no one has tryed to reach back out to me horrible trade practices they do at this dealership

Br
Review №67

Well I had a 9 am appointment was originally told 4 hours. Was able to pick it up after 4pm. I happened to see the bottom log sheet of when the truck was starting and stopping to be worked on and the teck had it for 26 minutes. So I wasnt able to make any money that day because you took my truck all day with an appointment and did 30 minutes of work on it. That is not looking after my interests.

da
Review №68

I came away feeling like I was ripped off by $2000. I got approved and my price for one truck. There was another truck right next to it that I like better it was $2000 more so that’s why I added another 2000 on my down payment so I can get the other truck I got ripped off and your GM customer service skills are horrible

Jo
Review №69

It was great thank you for the work on my car

Pa
Review №70

I feel bad writing this feedback but unfortunately, John L Sullivan had out me in a bad, uncomfortable position here. This happened before and I was led to believe when it happened before (several service visits ago), that it was only a mistake, a one-off if you must.I went in to get my car serviced/oil change. Great service reps, great dealership, device done in a timely manner, all great things to speak. However, get home and find oil spilled throughout the engine compartment. Very frustrating to have to take the time to clean up a mess that 1) shouldnt have happened. 2) If did happen, then why wasnt it cleaned up before returning car back to me. 3). Service tech wasnt paying attention it seams, which makes me wonder what else wasnt he laying attention too possibly?Well, spent the next 30 minutes or so cleaning up oils throughout that had dropped thru my engine compartment, in around under the hood.This happened before as I stated earlier in the feedback and the dealership apologized and actually had me bring the car back and they cleaned it up. This time, I dont have the time to wait on them to do the right thing and I just went ahead and took pictures of the situation and cleaned it up myself this time.This is making me second guess about getting my car serviced anymore with John L Sullivan, which has been the case since I bought it.If you got this far, thanks for reading my feedback.

Ke
Review №71

Art was wonderful. He was very helpful in making my experience as good as it can go. Thank you to Art.

Ma
Review №72

Ordered and paid for a sun visor on 7-27-21. I was notified it was in and made appointment for 8-2-21 for 7:15am. I arrived at 7:04 and was told it would take 15 minutes to install. At 8:10am I was informed that wrong part was ordered. The service writer told me it would be overnighted and he would call me on 8-3-21 and that he would get me right in. No call on 8-3-21. Still waiting to hear if the part has arrived. This is my second bad experience with this dealership in less than 30 days.

Gl
Review №73

Appointment was made for oil change, tire rotation. Fast, Friendly Service. In & out in a timely manner.

Su
Review №74

Ripoff artists. To save some fellow enthusiasts time, 40k over MSRP for a base C8 and 60k over MSRP for the future Z06 non negotiable.

Gi
Review №75

DO NOT RECOMMEND! BEWARE of SPOT FINANCING! This dealership sent me home with a vehicle without it being financed unbeknownst to me. Signed all they paperwork put money down plus trade in. Was given a monthly payment & everything! They failed to inform me of what was taking place. Was called in 11days later to put more money down or pick a different vehicle. On top of that when I returned the vehicle (I refused to put more money or pick a different vehicle) they took days to find my original vehicle I traded in! I was left carless for days until they finally located my car. Worst dealership experience I’ve ever had.

Jo
Review №76

Went in for an oil change told it should be ready by around 10, and for sure by 12 noon. I said noon would be good. Got a call at 1130 saying it would not be ready until 2pm. What???

Ch
Review №77

Purchased a used vehicle in January of 2021 with a vehicle wrap being included in our contract. Chevy sent our vehicle to vehicle wraps and it came back with multiple flaws as well as items not being placed back on our vehicle. Chevy had the vehicle sent back appx 3 months later to the same wrap company to fix all of the issues we had with the wrap for it to come back worse. Parts on the vehicle had been broken, tools and jacket were left in the back of the vehicle as well as almost none of the issues being fixed. This was brought to a managers attention and we were promised that this would be fixed both by phone and in person. Fast forward to June and we had to show up as our emails were being ignored to be told they did their part in having the vehicle wrapped and we have had too many problems with it each time so it is out of their hands. Were then AGAIN promised to have this resolved and that we would receive a call within 5-7 days and it has now been 2 weeks with absolutely no form of communication.

De
Review №78

The staff at John L. Sullivan made our car buying experience very good. My sales person Arthur Salter is one of the most polit sales person I have ever had. Thank you for such a good buying experience. We are very happy with my wifes new car.

K&
Review №79

I been there I ask for part but they don’t have it in a stack I ask the gentleman if he can Brent or he give me the part number he say if you don’t have a count with us I can’t we call every day and we buy every day parts all the dealerships they give us the first number except the dealership hey Siri we have different rules

Na
Review №80

This by far the most un-organized and worse dealership I have ever dealt with. Service staff are rude and apparently could care less if they have our business. Beware of taking your vehicle to be serviced here. I have owned Chevys for 22 years but would never buy one from here again.

Sl
Review №81

I had previously went to Epic Chevrolet in Sacramento and was disappointed by the customer service experience, quality of work and push for unnecessary work while ignoring important issues. I decided to try John L Sullivan and WOW what a difference!!My service advisor, Robert B. was my first real contact upon arrival and right away I could tell he cared more about customer experience than a money grab. He was honest which goes a LONG way with customers vs. trying to sell them the world and they go elsewhere. He treated me with respect and tried to meet my needs while still looking out for my safety in the vehicle and ensuring he meets his goals as a service advisor.The dealership has several nice areas to sit, an awesome café with exceptional customer service and just a friendly atmosphere from everyone.Although my truck is still there to complete repairs, I feel confident that the price I pay will not be inflated and Robert will see things through until the end to ensure 100% customer satisfaction. Thank you for caring about my business and not just the money you can make off of me.

To
Review №82

I would give you a 10 but I have had 3 or 4 glow plugs replaced on my 2011 2500 HD chevy diesel pickup. Chevy knows there is a glow plug problem and when the rest go out I will be expected to pay for them. I even offered to pay to replace the other glow plugs when the last two were replaced and was told you would do that. When the other glow plugs need to be replaced after the warranty expires, I will go somewhere else to have the work done and it will NOT be a chevy dealership.

An
Review №83

As usual my experience was not a good one, I leave every time asking why I keep going back. I realized today that the convince of the location can not be my reason for returning, I leave beyond frustrated every time. I would love to speak with a service manager but seem to be left in the never ending phone loop when asking to be transferred to one.I would love to speak with a service manager.

St
Review №84

I had my oil changed and the normal multi-point vehicle inspection. I informed the service writer (Matt) that my wiper blades may need replacing, he said they will check that on the inspection. When my vehicle was finished I asked Matt if the wiper blades were checked, he said they were and I questioned him and advised him the passenger blade was bad. He went back to the technician and conferred with him. It was determined that that blade was bad and subsequently replaced. After paying the invoice I reached out to Matt and I voiced my concern with him that if a simple check of the wiper blade was missed, then how can I be confident the multi-point inspection was completed accurately? Matt was apologetic and understood my concerns.

El
Review №85

Was a little upset about having to leave car for work to be done but the Dealership got me Lyft to go home and also to return when the work wascompleted, so overall was happy with how everything worked out.

Sa
Review №86

Everyone was nice. They answered all our questions and thry made it seem like we where being heard. We got the car we needed and was satisfied with what we had discussed and agreed on. However when i went back to make sure that they had processed the lone with the bank I specifically told them. They had gone with a bank that was best for them to get a better profit. I am very upset they did. I never heared back from them even after asking to speak 2 different workers to have the sales agent call me back. To whome ever gose make sure to have your bank information on the papers you sing so the same thing wont happen to you guys. Because i was told it happen qite often.

Th
Review №87

Every one was nice but its been 4 days since I got my oil change my oil cap wont stay stay on and I lost a majority of my oil

ju
Review №88

Jesus Lopez was a great help. He manage to work in my price range that was affordable for me and got me the car i wanted. Highly recommend.

Ch
Review №89

The vehicle I purchased had just arrived and was covered with dirt so I couldnt see the window sticker to know what the Mfg price was. I was unaware that the dealership had added a Market Adjustment of $15,999 on top of the Mfg sticker, therefore when I began negotiating price, the sales person was using an artificially inflated starting price.Even though I mentioned several times that I wouldnt pay over Mfg sticker price, neither the original sales person or his manager disclosed what the original sticker price was or the artificial market add on. I believe that a Dealership should be required to disclose all amounts above what is listed on the sticker and be able to justify to the buyer the reason for those amounts.As mentioned, I told both sales people several times that I would not pay over sticker price, however neither person had the honesty to mention the market addon amount which was sizeable.I feel this was deceptive and dishonest and have learned a lesson about the honesty of this dealership.Follow up: Even though Dealership responded with a Thank you for taking the time to share your recent experience email that asked for me to contact them directly to see how they could amend the situation (whatever that means) a follow up contact resulted in no response. A hollow gesture to appear to be concerned about the review. Not surprising!Further Follow up: Despite pleasant calls saying how sorry they felt about how I was treated and not being told the full extent of costs involved, no other action accept empty apologies. Next time I buy Ford

li
Review №90

I had an excellent experience. Found the exact car I was looking for and great customer service. Bradley was very professional and friendly. Would definitely recommend.

Ta
Review №91

I strongly recommend Mr. Steven Phillips, he was professional, accommodating, knowledgeable and respectful.

Mi
Review №92

Great team! They were able to get my husband and I into a vehicle we wanted and at a price we could afford. Friendly, Knowledgeable staff.. Will recommend to friends and family.

An
Review №93

My experience was horrible with Matt Larsen. I brought my vehicle in for airbag recall. Waited for hours in Roseville and finally got my car back and airbag light was still on. He said the mechanic said there was something else going on and it wasnt the replaced airbag. No one called me to let me know further diagnosis was required. Matt said that I have to pay a $89 diagnostic fee to get it checked. I told Matt that I wanted to speak to a Manager. He told me to wait in the office and said he would get a manager. I waited for 10-15 mins and noticed that he and the manager decided to help someone although I was first. Robert the advisor saw how upset I was and offered to help me and fixed the problem. . Matt walked by and said nothing and seemed to try avoid me. Very upset about being ignored and my time not being valued

Ad
Review №94

As a first time who didn’t now abouts, Lazy salesman don’t want to point you to the right direction

Ru
Review №95

I bought a nice truck and got a fairly good deal, but the experience was not the best. The customer service I received in the weeks following my purchase was very lacking. I was told by more than one person they would follow up with me, which only happened after I reached out multiple times. Right after the purchase, I received an email stating if I couldnt give excellent ratings to please let him know so he could make things right. I replied but never received a response. After my purchase, I felt I was somewhat deceived as to what I was buying; although, I am definitely old enough to accept some blame in that regard. I have purchased 4 other new cars and 3 used ones in my life. As far as dealerships are concerned, I would rate this one as a low average based on all my experiences. The sales people at John L. Sullivan are definitely good at their jobs of selling vehicles, but not as good at listening to what the customer really wants or needs in a vehicle. I wouldnt outright tell my friends not to go to John L. Sullivan, but would fill them in on my experience so they could know what to watch out for.

J
Review №96

Friendly, fast and kept me informed.

Ca
Review №97

I had a drivers side rear view mirror replacement 505.00 I really felt like I was flecd That’s the first time I had felt that way leaving the dealership .

Ja
Review №98

The Service, the accommodations, the professionalism was totally outstanding.. My hats off to John L. Sullivan and his staff..

Er
Review №99

My mom just bought a trailblazer from john l Sullivan last night. Both my parents were very pleased with the gentleman that helped them. So I would like to send a thank you very much to Javier Cardoza who treated my parents with the respect that they deserved. They still havent stopped raving about how awesome you were.Thank youErika ShepherdDaughter ofEdwin and Eileen Shepherd

Yv
Review №100

The staff is very professional and courteous and always makes sure the customer feels welcomed. I love that they have a cafe to purchase food or coffee while we wait, and they always offer a discount when the car is being serviced which is amazing and always appreciated from a valued customer.

Information
100 Photos
100 Comments
4 Rating
  • Address:350 Automall Dr, Roseville, CA 95661, United States
  • Site:https://johnlsullivanchevrolet.com/?utm_source=googlemybusiness&utm_medium=gmbevents&utm_campaign=gmb
  • Phone:+1 916-782-1243
Categories
  • Chevrolet dealer
  • Car dealer
  • Used car dealer
Working hours
  • Monday:8AM–10PM
  • Tuesday:9AM–10PM
  • Wednesday:8AM–10PM
  • Thursday:8AM–10PM
  • Friday:8AM–10PM
  • Saturday:8AM–10PM
  • Sunday:8AM–10PM
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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