Purchased a 2021 RDX Advance from here yesterday and I was extremely pleased with the overall experience! Kasey was my main advisor through the process and she was fantastic - very personable. Thank you to Paul and Michael as well! There’s a much closer Acura dealership to me but I drove a bit further to Jeffrey because of the positive reviews and I don’t regret it one bit. I haven’t experienced the service department yet, but I have high hopes if they are just like the sales department. Loving my new ride!

Bryan is an extremely kind gentlemen in the service department. Gets me in and out under 30 minutes for oil changes at extremely competitive pricing. This dealer handles my concerns seriously and I appreciate their efforts.

Matt and Brian are so helpful! I absolutely love the service department.

Stellar service from Bryan and Matt, and the whole team. Treat me like Im a brother, not just a customer. I appreciate everything you guys have done for me. Especially getting the carryout fish out of my TLX before the summer heat got to it. LolThanks a bunch guys, youre the best!!!

Good people in service and always fast. Quality of service has declined over the last few years but still satisfactory.

Jeffrey’s staff is always friendly & efficient, but they also always find something to upsell me. Perhaps they are legit needs, but I feel like I have to make snap decisions, and it always adds to the bill. If I come in for an oil change, just do the oil change. You can ask me if i want you to check air filters and other items that will be at an added expenses. This would be less surprising.

I had my first oil change service done after the purchase at this dealership. The online scheduling was easy. They immediately started the work when I took my car in. I only waited about 30 to 45 minutes for the service that includes multipoint vehicle inspection. Very happy with this experience.

Great car buying experience, specifically thanks to our amazing Saleswoman Kasey. She took the absolute best care of us and made sure we left with the car we wanted and the price we loved.

I trusted this dealership I trusted Matt I used to deal with Todd but somehow they transferred such a wonderful guy over to Honda.Matt I just hope Acura is just as loyal to you as you are to them.I really needed to hear that day from your mouth you lie right to my face. how often I came in and complained about losing oil and you kept telling me it was due to some kind of switch and that my vehicle was over the warranty. Ive been complaining since 2017! Look at the dealer notes!When You suggested something, Id trust you were right and Id go with it.Even after bringing my car back in and you putting oil in my vehicle when there was no oil change due. Was Pretty amazing to hear you said it never happened.I hope when you read this review remember I trusted you. Even after telling you I lost my husband of 30years last year, youd take advantage of me like this? Whoa!You lied to me, you lied to me, you lied to me. You told me I did not have the oil consumption problem.I trust you. I even went ahead and spent nearly 3k... And you knew from the beginning I had the oil consumption problem. To imply that I had gone 10k miles w/out an oil change was just pathetic. Never did you ask me had I gone to other oil change places.I keep records Matt. I suggest you look at your records of how often I came in to get an oil change.Im now stuck with a vehicle I have to add oil to frequently, but its ok.When that day come, when that day come, when youre dropped like a brick by Acura, I hope you remember how you treated me and others.Also, Acura, you really should be ashamed of yourself.06/01/2021Can you imagine if your loss for words how I feel?I know you have to type out a response for your potential customers or even for the public but let me be clear, Ive had issue with my oil for some time and Matthew is aware of it.Please see some of the Invoices attached stating Oil Problems since Ive had this vehicle if you really want to go there.Instead of trying to make this right, again you guys ought to be ashamed of yourselves!What Ive uploaded is only just a few.LOOK AT THE DATESSHAME ON YOU ALL!

Extremely friendly staff and quality service. I felt that they were very thorough and honest. They gave me data and their opinions, but allowed me to make decisions on my vehicle. My only recommendation would be to add a doorbell or something to be able to tell people that you have arrived if they are away from their desk.

Timely, accurate, excellent service from Matt Smith.

The appraiser was awful. I have a 2014 Dodge Durango Limited (loaded) I was going between the Acura MDX and a Buick Enclave. They would only give my $8500. My sales guy tried telling me that my SUV was a 2 wheel drive when it actually says AWD. The Buick dealership gave me $12500. Huge difference. Jefferies is not for the customer, they are out for themselves. What a shame.

Matt and his Service Team are Awesome. They always do a great job. Very nice and professional!

They were absolutely fantastic. The service and communication was the best experience I’ve ever had.

My experiences with Matt and the other Acura service people has been consistently professional, thorough, and honest. I have been more than totally satisfied by their excellent service over all these many years!

Ive known Matt Smith at this dealership since 2005. Ive had both our MDX and Honda Pilot serviced by Matt and his team for many many years. What strikes me the most is Matt being always honest in advising what we should do with our cars. I have the total trust in him.

Matt is an excellent service advisor. He always goes the extra mile to inspect our RDX and give us the best prices. Highly recommend!

Sales rep Marissa is simply amazing. She shows professionalism, kindness, resolve, and is always on point to keep you up to date!While I did not end up purchasing from Jeffrey Acura, it was on no part a reflection of Marissa’s customer service. I chose not to purchase a used vehicle there because another vehicle came up at another dealer.Thank you so much, Marissa! I appreciate everything you’ve attempted to make happen!(Three Stars because the dealership’s policy is not to take deposits on a purchase and because the manager texted me at 5:44 AM with a “sorry it’s early”. 5:44 AM is not a “sorry”, it’s unprofessional.)

Jacob at Jeffrey Acura was able out beat out every competitors lease pricing by a drastic difference and didnt push me into anything. Drove off with a new car within 3 days, quick easy sale. I honestly dont like shopping for cars but Jacob and the dealership made is easy and even delivered the car to me free of charge.

I have to repeat the comments I made last time: Great service. Matt is a pleasure to work with. Great price on oil change, and very quick service.

I love my Acura team at Jeffrey. Totally flexible times, reliable service and they never find ‘problems’ with my car, because it never has any! It’s 11 years old. Still going strong.

By far the best Acura dealership in Michigan. Very friendly and an amazing staff. Jeffrey Acura Im very happy with your service and staff thank you so much!

Been a customer for over 25 years, still believe they are the best.

I went to the service department for a safety recall on my Acura. Excellent customer service and impressive lounge/waiting area.

Michael Schenga, Lisa Williams and Gloria Hawkins were wonderful to work with. I received great service from them! They were very knowledgeable. Thank you so much for your wonderful help!

This is the best place to get your Acura serviced. Dont go anywhere else. Matt and Brian took care of us and our car. Matt was attentive, knowledgeable, and worked hard to get our car fixed. He was always about safety and took care of the headaches and paper work so we didnt have to. Brian was knowledgeable and got all the things I needed to get to work on time. Both were constant professionals. I wont go anywhere else. This is what you call excellent service.

I have been servicing my 2002 Acura MDX for 18 years at Jeffrey. Matt my service advisor and Mark my mechanic have not only taken great care of my SUV but me too- for all these years! Trust is earned and they have earned my trust years ago. Although my car is getting up there in age it’s running like a champ- thanks to their TLC! Thanks for all you do Matt and Mark!

Matthew is the BEST!!!!!!! He always makes sure that whatever the problem is it is fixed to my satisfaction. Matthew has excellent customer service skills and is an excellent manger who knows how to take care of his customers in an efficient and attentive manner. Matthew is considerate with my work schedule to ensure that it is not disrupted by loaning me a car for the day if needed. I truly appreciate him and all that he does to ensure that the Acura dealership provides the best service for its customers.

Matt the service rep is always knowledgeable of my car and its service record. He is professional in conducting business. He has my best interest at heart which I appreciate. He accommodates my schedule, my needs, etc. I trust Matt!

I drove 90 miles to lease my 2020 RDX from Jeffrey Acura, because they had the best deal by far compared to other dealers I contacted. I worked with Michael Scenga, who has been doing double duty as Sales Manager and salesman. He made it easy to do as much of the deal as possible ahead of time, and was always very fast to respond to my emails and phone calls.As soon as I arrived at the dealership, I felt at home. Everyone was very friendly and welcoming, much more than I‘ve normally experienced with previous dealers. As it turned out, Mike and I spent the rest of the afternoon on the deal, through no fault of his or mine. But because of his professionalism and genuinely friendly attitude, it was one of the most enjoyable leasing experiences I‘ve ever had. I also want to thank the other professionals I met, each of whom went out of their way to be helpful and friendly: thank you Gloria, Lisa, and Melissa, for going above and beyond the call of duty.I‘ve been buying and leasing cars for a long time, and I don‘t normally write long reviews, but the entire staff at Jeffrey Acura provided such outstanding service that they deserve the praise. Be sure to check out their website and use their payment calculator before you buy or lease anywhere else.Update, May 7, 2021: I had my first oil change and was very pleased with the service department. I was greeted immediately by a friendly and professional service representative. I was the only person in the waiting room and my RDX was ready faster than I had expected. In comparison to service Ive had at other Acura dealers, this was the best so far. Ill be going back for future maintenance work.

Acura service department is really efficient, knowledgeable and they set you up for success. I would not take my Acura anywhere else. Thank you for always taking care of me.

Amazing experience! Knowledgeable staff provided excellent service.

Rude and unprofessional. I had to wait over 30 min just to talk about prices for the vehicle I wanted to lease. When I finally spoke with the manager he basically told me I was lying about a quote I got at another dealership. Jokes on them I currently am leasing an acura through a superior and more professional car dealership 😁. Their egos were too big to accept that another dealership could beat their price.. thats a pretty small minded way to carry yourself! Spend your money elsewhere.

I love Jeffrey Acura & Honda! I just got my third vehicle from Angel Johnson (she was previously at Acura and now Honda). I always look forward to engaging with her before, during, and after my new vehicle transition. Shes extremely helpful, professional, and funny. Everyone I have encountered at Jeffrey makes my experience there very pleasant. I highly recommend this dealer.

It was the most terrible experience. Before visiting dealershop, the deal was confirmed thru email and phone call. 50miles far from dealership, pay $160 for UBER. When arrived with cashiers check, dealer said it was wrong price. Can you believe this? Completely unacceptable, no professional at all. Dont want to do any business with this guy. He tried add 2k more. I still keep all the email.

I’ve been a Jeffrey Acura customer for over 11 years and I will never go to any dealership or service other than Jeffrey Acura. You go in without fears of being ripped off. They are very honest, esp the service department. I have been with the same service crew for years now and never had any bad experience. Matt, Todd and Aaron are the best and most helpful!

As usual Matt took great care of me the best service Department Ive ever used great work guys

Brian and Matt are alway very knowledgeable and friendly! They explain what the problem is and the best solution needed at the time of service. They are genuinely great guys to work with because they always render a smile and great conversation about your vehicle and how to maintain it. Always a pleasure doing business with Jeffrey Acura Service!!

This dealership truly goes above and beyond to make sure that customers are satisfied. Todd and Matt have been more than welcoming to always deal with. They ensure I’m in and out as they value customers time and have ALWAYS taken care of me and my family. Whatever the situation may be, they accommodate and fix it! If you want quality service, loyalty, honesty and happiness then this dealership is the one to come to. Truly, one of the best dealerships I have ever dealt with.

2nd time leasing with Jeffery Acura. First Walter now Rob and both worked out great deals on my lease. Price was right and the service they provided made everything so simple. I was able to do almost everything over the phone and through email so that I was ready to sign and drive when I came into the dealership.

Friendly and great service as usual from the service department.

Fast service with a VIP treatment. Free loaners and very nice waiting room! This is the only place I will trust to work on my Acura. I bought it here also, and feel that they gave me the best possible price. If you are looking to purchase a vehicle or need some honest service work done, make sure you include this dealer in your decision!!

Todd and Matt in the service department are awesome! They always take the time to listen to the issues Im having with my car and they always strive to figure out the problem in a timely manner. Todd and Matt truly care about their customers. The service they provide is above standard and so great that I already know my next car will definitely be another Acura and I will continue to have all my service needs handled only at Jeffrey Acura!

Jeffrey Acura Service Dept provides the most outstanding service and stands behind their work 💯%!I have never had an issue with the service provided on my vehicle. I have purchased at least four cars from Jeffrey / Acura Honda the service and quality has remained steadfast. Matt Smith and crew are wonderful, courteous, highly professional team! Thank you for the outstanding customer service!!!

Fantastic Service!!! I moved from Florida 3 years ago and am so happy I found Jeffrey Acura. They have always been great and provide such great service. This last time I had service done on my vehicle, I spoke with Matt in the Service Center. As always, he was very knowledgeable and informative and explained everything that needed to be done with my vehicle. When he called to let me know the service was complete, I told him I wouldnt be able to make it until they opened the next day and he offered to have my vehicle driven to me. Going that extra mile in customer service really exceeded my expectations and for that reason I will continue to have my car serviced here.

Our service experience with Jeffrey Acura for our RDX has been very good.Matt took very good care of the vehicle and kept us informed of status regularly.Pleased with Jeffrey Acura service experience

Great dealership. I was looking for 19 RDX. I first went to another dealership, they pretty much gave me nothing. Came here, Jason and Walter instantly gave me better deal and better customer service. Will definitely come back in couple years for another car

Service was very quick and technician help me in a timely fashion

I had researched the 2019 Acura RDX and came in for a test drive on a Friday. Walter (Doc) was great in explaining the car before and after the test drive. I told him that I might have some questions on Monday.The trade-in on my 2012 Honda CR-V was more than I expected.On Monday, I called and he answered all my questions. I asked if I could conclude the purchase on Tuesday and he made it all happen!I cant say enough about Walter and Jeffery Acura!Best Regards,Marc Edwards

5 star service as always. Matt is very knowledgeable and a pleasure to work with. We drive out of our way to come here as there is another dealership much closer to home.

The best auto dealer Ive dealt with. Great price and great service. Special thanks to Jason and the best service manager Todd.

Jeffrey Acura has a wonderful and very caring Service Staff. Matt, Todd and Aaron are very personable when it comes to informing me about my Acura TSX. They go out of their way to ensure I receive great service.In fact, they are the reason why I decided to keep my car and remain with my Acura Family.Thank you for being such nice guys.

The service was excellent. Quick and efficient. Definitely recommend the service department to others.

We can’t say enough about how wonderful the entire staff at Jeffrey Acura is. From oil changes to general maintenance and repairs, everyone is always so helpful, kind, and accommodating. I will be a lifelong customer!

I would be considered a pessimists when It comes to having faith In a dealership, whether sales or service.But this visit was different, both the service advisor and mechanic were very friendly and answered all my questions above and beyond what a typical customer would ask. Never once felt rushed and was even helped In getting advice and purchasing items to do my own preventive maintenance. Some great down to earth people.This was the best experience Ive ever had at a dealership...and that made me happy.

Always satisfied with the service @ Jeffery Acura. Courteous and friendly employees. Mark is always helpful and continues to make sure you are satisfied. Never been disappointed. Highly recommend.

Ive worked with Matt here a couple of times now and he has always been very attentive. He goes out of his way to really take care of his customers. Service is top notch and so far everyone has been friendly. They have really put in effort to try and figure out what was going on when I had some problems with my vehicle. The waiting area could be nicer. It just has some seats and a TV. No drinks or snacks.

Walter Reed it was a pleasure working with you during the leasing process of my new 2019 Acura RDX SH-AWD Tech! I love it! The experience was very professional, detailed and enjoyable. I have been a satisfied customer for over 15 years. Thank you Walter Reed and Jeffery Acura!

As always, I had an excellent service experience with Roseville Acura. Matt is always friendly, helpful and available for questions large and small. Years of experience with him have given me many reasons to trust that I will be treated fairly and honestly.

Excellent service,great job especially Matt. I went to Acura of Troy for oil change . theyre like do you have a appointment,Im like no, I dont have a appointment, theyre like its gonna take 3-4 hours for oil change. Im like you guys need 3-4 hours for oil change only. Then I went to Jeffrey Acura that was great,its was like in and out so fast unbelievable and Matt take care me really good. Outstanding customer service. Thank you

I wont buy anywhere else and theres a reason why I say that. Doesnt matter if youve been in a accident there work is high quality and fast service. One of the best investment Ive made was doing business with Jeffrey Honda and Acura. You wont be disappointed!

Ive been servicing my car with Jeffrey Acura for 7 years and they have always performed an excellent job and taken care of my car. I would recommend them to anyone who owns an Acura or Honda and wants to be treated like family. The service people are excellent and ensures that you are satisfied with your service.

On the day and time of our appointment, Matt and the service bay were ready and available. Seconds later, the service tech was there to take our RDX for a ride where he determined our brakes needed a look. We were asked if we would like a loaner which we accepted and much to our surprise, it was the vehicle we wanted to test drive later this year. We only had it for an hour and a half before out car was ready but we much appreciated the no-cost service and ride opportunity. We shall return!G & DChesterfield, MI48047

Jeffrey Acura, and particularly Matt in the service department, are amazing! They pick my car up and give me a loaner for the day at no extra charge each time it needs work. Today they made the tiniest mistake - forgot to come get my car at the scheduled time. To make up for it they gave me the service FOR FREE, including washing my car inside and out. I cannot say enough good things about this dealership and their team. Thank you Matt and Jeffrey Acura!

Great service for my car!Matt & Brian are great! They are totally customer focused, which always makes my visits for service pleasant and efficient.I can not thank them enough! Kudos to Jeffrey Acura service!!!

VERY happy with the service I received from Matt and his crew at Jeffery Acura. Everything was taken care of, and he let me know when my car would be finished and ready for pickup. I will be returning the next time I need any kind of service.

Fast and efficient service! They always do whatever it takes to make you happy before you drive away.

I was so pleased with the process. Walter Reed made it happen. Im so happy. Thank you!

Best service, hands down. Trust them completely. I live less than a mile from a Honda dealership but I drive 30 minutes out of my way to service my Acura at Jeffrey Roseville. Great people.

All Jeffrey personnel, both service & sales, especially Todd & Matt in the service department are always very courteous and helpful in addressing my questions about my 2010 Acura TSX. It has been a long time since any car dealer actually cared about me, my car, or my continued business. Because of their excellent customer service, I always recommend their dealership to my family and friends..

I do not feel like just a customer, I feel like I am part of the Acura family. I am greeted by my name and a smile by Matt and Eric. Service and advice about my car always seems sincere . I really appreciate efficiency of this dealership.

Called Acura Service, Matt Smith scheduled appointment... received phone call and e-mail follow up... Came to dealership, technician was immediately available to test the car. Major problem was diagnosed and vehicle was on the hoist the moment we came back from test drive. Had warm conversation with Todd service manager and Eric sales manager. They were very interested in my concerns and answered all questions I had. Meanwhile, Acura technician Marc (very skilled) complete the task. Acura was willing to keep the case open if the problem still exists. Well, as soon as I sit in the car I felt difference and become very happy knowing the problem was solved in the first shot.having my two Acura TLs serviced at Jeffrey Acura I am blessed with car quality and service offered and performed at The best place I ever serviced my cars.Thank you Acura and special thanks for the greatest Technician Marc. See you soon at 105K service.

Excellent service department. The service writer was familiar with the vehicle, the specific problem, and had a complete diagnostic done to rule out any other causes. Very pleased to find a dealer that is fully familiar with the product they are servicing.Work Completed - Valve Adjustment on a 2006 Acura MDX, air bag recall, vehicle inspection.

I drive out of my way to take our car to Jeffrey Acura. We’ve been to other dealship. But found them very honest as to not over recommend things we don’t need and focus on the things we do. We trust them to be fair and have our best interest .

Short staffed, no one there to help you except for one person who actually works for Honda next door and she couldnt dedicate time for us..

Exceptional service from Matt and Aaron - they always go the extra mile with clear and friendly communication, complimentary pick up and drop off of my vehicle from home plus a loaner vehicle to use.

Matt in the service Dept is the best. I have a Acura dealer closer to me but i take the time and drive a extra 20 min just to go here. I trust Matt with all my car needs. Hes not going to rip you off like most service stations.

The service I received was EXCELLENT. Matt took very good care of me. I appreciate him and the service staff. Thank You 😊

Matt was amazing as usual in the service department. Its very nice to have a peace of mind that you can trust this dealership and staff with any issues with your vehicle. I look forward to servicing and purchase my next Acura through this dealership.

Sean was friendly and helpful. My service as always was great. Im always happy with the service at Jeffrey Acura.

Excellent customer service. The service department was very cooperative and informative. Great job!!

Matt was very professional and helpful. Its my first time owning an Acura so he helped me get better acquainted with the car.Also, its a very clean modern showroom with a great waiting area with drinks, snacks and wifi. Which means only one trip up to the shop.Id highly recommend Jeffery Acura

Matt and the service crew at Jeffrey Acura have always been great to deal with. Their trustworthiness is apparent and refreshing, especially in this industry. I would recommend them to anyone!

My MDX was there for 3 days and they couldnt figure out why the locks arent working correctly. Took a 3rd party half of day to find and fix the lock actuator.

Lost key fob and no back up...in lower level of a parking structure..the guys at Jeffrey sent 3 different tow companies out and instructed them as to work around to get car out of structure...great work guys!!!

Very satisfied, courteous and professional

They picked up my car and returned it timely. They did all the work and the car was clean as new!! Thank you.

I have a 2004 TSX, have returned every 5K to have my oil changed and normal maintenance.Great Car! Great Service - Matt Smith does a fantastic job, along with the rest of the Acura Maintenance crew..

My visits there are always short and sweet. No surprises except of a positive kind. Nice bunch of people to work with.

Prompt, efficient and friendly service. Couldn’t have had a better experience!

Matt in the Service Department is always professional, thorough, efficient and accommodating. Very customer oriented and its appreciated!

I leased a 2018 Acura TLX @ Jeffery Acura recently. Walter Reed and Jason Tamaroff were awesome to work with. We made a couple of visits and took our time on a Saturday afternoon trying to to decide on the color of the vehicle, both were very patient and stayed past the closing time and made sure that we werent feeling rushed or pressured, A welcome experience compared to other dealerships.There was no sales pressure and they were honest in responding to all my questions. The closing was also pressure free, no heavy push on Warranty plans, no hidden fees/charges or any surprises, and they very transparent with the numbersI was extremely happy and satisfied with this experience and The Jeffery group will be my preferred stop the next time Im in the market for a new car

This is the best dealership around. I have been going to this place for 10 years. My previous car was a 1995 Nissan Pathfinder that reached 230,000 miles. I now have an 2005 Acura RSX-S. I took it in for a funny noise under the hood and they fixed the noise. The prices are fair and I continually keep taking my car back to them because of the high quality of service that they provide. All dealerships could learn a thing or two from the Jeffery Team.One month later I called Matt at 11am on a Monday and asked if they could check my car for me. Matt and Todd said bring it in we can make time to look at it for you. I had a small anti freeze leak. I was in recently for a anti freeze change, first time in 8 years with only 65,000 mile on the car. They put it up on the rack and put a new hose clamp on the hose for me. No charge and I was only there a short time. Oh! how I love this place. Best service garage in Macomb County if you ask me.

Needed body work. Quickly arranged for estimate and adjuster. Arranged rental car on premises. Work done quickly and expertly. Great customer attention and courtesy.

Great customer service. Waiting area does have hot beverages and water available along with a small TV for viewing in the lobby area. Couches are comfy.

Great service, matt in service is the absolute best! Very kind, thorough, and accommodating to your schedule. Buying an acura is one thing special, having your car serviced by matt and his service team is another joy when necessary.

Matt is awesome. Great customer service 100% of the time. 121K miles and counting!!

Outstanding Service! Brian and Matt went above and beyond to make sure my car was taken care of. I truly appreciate it.

Matt and Todd in the Acura service department are always honest and professional. My experiences with the Acura service department have been top-notch!

Rarely is not the word for how often I get a superior service experience like the one Service Manager Todd Thompson gave to my wife and I last week. We were looking at a low miles used RDX from a non Acura dealer and took it to the Jeffery dealership to have it inspected. Jeffery Acura sold the car originally and Todd recognized the car, knew the prior owner and car history. He suggested we save the cost of the inspection as he assured us that the car was in excellent condition. Beyond that he let us know that if we bought the car we could return to their dealership and he would help us set up the cars customized settings. He knew that we were from out of state and wouldnt be back for service but he spent 30 minutes with us and the dealership didnt make a nickel. My guess is his Manager already knows the impression Todd makes on customers but its a pleasure to say thank you.