I bought Kitchen Aid appliances from Rc Willy Roseville I got them after 5 months delay..!? After two months of using it, they started to break down and needed to be repaired. They came four times and only repaired the dishwasher, but it didnt work. They do not accept any responsibility in this regard and only says to talk to the Kitchen Aid company that I called them several times but they did not answer correctly. In any case, customer orientation is fearful but below zero and does not accept any responsibility for the sale of its equipment.

Kinda mixed up. After picking up my washer and dryer they call and asked when I was going to pick it up. Staff not very friendly

This wharehouse is the pick up location. Good service pretty quick

So slow. Slow slow SLOOOOOWWWWW slowest service of my life. And everyone talks and walks like they hate their existence while working here. Did I mention it’s really really REALLY SLOW!?!?

They accepted my delivery of 40 king koil mattresses from Phoenix AZ a day early which I very much appreciate.Employees were very nice and the delivery was fast and easy.Thank you.

The crew was very helpful loading up the furniture

Fair and honest business sales people are very helpful and nice.

Love this placeSo helpfulSmall paymentsHelpful in every wayThank you RC Willey

They don’t let truck drivers use the restroom.

Can I give zero stars. Today was the third time they came out to exchange a defected chair and for the third time they didnt bring the new chair. Today they brought a love seat instead of the chair. The other 2 times they simply didnt have that piece, saying they thought it was just a return. When I tried to call the store on so very many occasions and asked for the the store manager by name, she never called me back. I would get a call from someone else who could not solve the problem. Thus every time a new mistake. When I asked for the warehouse/delivery manager they said to call the store.When I left messages for the 2 sales people who sold me the items I never got a call back. These are tough times I know, but for all of us. I have now had to hold 3 entire days open for these deliveries, I am self employed and cant wait til the night before to book my appointments like they do. Mistakes can be made, but I will never shop there again because of the poor customer service. If someone who cared had gotten on the phone, I believe this would have been solved. I was told by delivery that they would call me right away--- they havent. So here I am. Lastly; they have billed me the wrong amount and are trying to collect interest from me., because I dont wish to pay it in full when it is incorrect. Clearly, customers are not important to them.

Clean store - standard low-mid quality furniture. It is super clear that their staff are paid on commission though. Picking up an inexpensive mattress for our kid was uncomfortable. The sales staff kept trying to steer us into $1,000+ mattresses for a kids bed. If you dont mind the used car lot full of vultures, then this store is an OK option.

The experience at the store was exceptional. Salesman (Dave L) was very kind, knowledgeable,friendly, and patient while he showed us different bedroom furniture. The next day, his follow-up was also great, as he confirmed the delivery date and time as promised. The unfortunate and really disturbing part of this transaction was that the delivery guys were obviously put-out that they needed wait a few minutes to enter my house. Delivery time was scheduled 8:00am-10:00am; they arrived at 7:38am and I wasnt quite ready so I asked the man to wait for a few minutes. When I returned, I walked outside where two men were waiting by the truck. I said Good morning, sorry for asking you to wait, I wasnt expecting you until after 8:00. One man responded and simply asked which room the item was to be placed. This was at 7:42 and neither man uttered a single word for the rest of the time. No Hello, no Good-morning, not a word. They were extremely quick and careful about handling the items while they were in my home and I appreciate the fact they were on time and even early. But, no one wants that kind of attitude or the blatant display of being annoyed and put-out. No thank-you, no good-bye, not even an acknowledgment that they arrived earlier than expected and somehow thats my fault. The last part of this experience was a deal-breaker for me and will seriously influence me to shop elsewhere. No one needs to be treated as if theyre being done a favor or that its a privilege to do business with a company, but thats how these guys acted.

My refrigerator died. Bought a new one over the phone. Fantastic! But it got even better. I to go here to pick it up. The help and guidance was ridiculous. I am a convert! I had no previous experience with them. Wonderful!!

Chris has done an amazing job with providing excellent customer service throughout the whole process. He really is a courteous, patient and knowledgeable salesman. I really wish that the delivery team would improve however. Thanks Chris

Fast and helpful service. Very nice.

This guys are awesome every time I come here to do a delivery they a quick to unload keep up the good work guys

Called in and they let us pick up our online order immediately.

The level of professionalism from the delivery team was not even deserving of 1 star. They were rude, lack professionalism, and generally seemed that I had inconvenienced them by having to deliver appliances and pick up old ones that were already removed and waiting in the driveway. Wont be doing business with RC Willey in the future

A+ for Michael Monroe, our salesperson.D+ for a 1 month wait for whse to get itC+ for 30 minute wait at whseSigned: Old School Hawking

Sales reps at the appliance center didnt seem too concerned about us standing and waiting for somebody to help us. Even though there was a sales rep leaning on a counter top twiddling his thumbs. Way to go RC Willey. Waited 30 minutes for someone to help and bought an LG electric slide-in stove. Might be the last time we step foot at this place. We were in a schedule crunch to find the dementions of this stove so that the counter top guy can cut our counter. If not we would have left and gone elsewhere.

If you have tons of money, Im sure your experience will be different than mine. However I went to look at beds and to buy a microwave hood. The salesman were friendly in a shark kind of way, and helpful in my choice of product. However the gal at checkout seemed perturbed that I was paying cash. And then we had to leave the store, drive over the freeway and around down the street to pick it up at their distribution center. Which was ok, the guys there were very helpful and efficient, fitting it into my tiny Chevy electric car. Just lousy customer service at the store.

Got a couple recliners from there place is awesome

It was okie dokie. Theyre doing their best given these weird times.

Waited 45 minutes for a desk and there were only 3 people before me.

Got my furniture with no issues

The company ask you to phone thirty minutes prior to pick up. We did and still ended up waiting 20 min in the parking lot? Box was dis shaped and mangled, soft ball size hole with hardware pack poking out. Sceptical to say the least. When I question the cartons condition. They assured me the contents were intact and accounted for. After assembly I was very pleased to see it was complete and intact. I will continue to give RC Willey my business

Needed a no frills gas drier today, none of the large big box stores had inIn stock except R C Willey. Thanks Guys... Oh drier works fine..

I went to this place because it is a new place and has new selections I was able to purchase an item that I was looking for right away and the sale price was good I was there at the end of grand opening sale. I would highly recommend to a friend. Sales people were very friendly and helpful....

Ive dealt with Bryan on several purchases, hes great, always follows up. I get what I want at a great price. Do you self a favor call Bryan and the Roseville store, see what customer service should be like.

Guys were very helpful loading my fridge and bed. Very satisfied

It is unfortunate to have to give the distribution team a low review, but I feel I need to. I purchased a 5 drawer chest/dresser from RC Willey. When picking it up, the two guys who put it in the car were SUPER nice and helpful. They killed it.When we got it to my place, the top drawer we noticed was having a hard time sliding in/out. Turned out the ball bearings were damaged on one side. So, a team came out 3 days later and dropped off a new one and picked up the old. Again, nice guys and they explained how sometimes the prep crew makes mistakes because they arent the ones delivering so it isnt on them if anything bad happens. Found that interesting.Again, the crew did not check the dresser for issues, but I immediately noticed another issue with one of the drawers, this time an entire ball bearing missing on one side. Again, a crew came out four days later.This time, I let one guy in the front door to show him the issue, but when we came back downstairs the guy had let himself into my condo and was just walking around... I was pretty shocked and upset. He was nice, but he just let himself in (the door was closed behind the first guy). They also proceeded to goof around getting it up the stairs, cracking jokes and hitting a couple parts of my wall. Finally, they got it upstairs and left with sweat ALL OVER the dresser. I feel for these guys working their tails off in the heat, so I honestly wasnt very upset about that.. but they couldve wiped it off - Im sure it happens a lot.Well, this one was damaged as well, surprise surprise, but it was all cosmetic this time. So RC gave me a credit and I went on my way.Very upset by the experience overall and probably wont go back again unless I find a killer deal. We will see.

My order was at the time of delivery I thought for a complete dining set,but when it was delivered quite to my surprise that was not my order.I had in fact ordered just the table....but the deliveryman said no problem just call customer service and they would order the chairs.Yes it cost more but....it was well worth it,and I didnt have to call because before the deliveryman had left... customer service was calling me and I had my chairs delivered in a few days...I am very happy that I chose RC Willey and would not change a thing..except watch what I click next time.

The worst customer service. Not once but several times. Love their salesperson though

Never have had an issue with this store. Started with my husband and I buying our first flat screen led TV with the card they offer. So far have bought a laptop and just recently a couch. Been very pleased with products and customer service and prompt delivery.

Excellent service with an easy convenience. Essentially a hands free loading procedure than anyone can manage.The workers are very courteous and helpful as well!

The service at R C Willeys is second to none. Prices are great and the warranty program they have is wonderful. If you do not use the warranty and when the warranty is up you can apply for and receive one half of the cost back. Now thats a great warranty worth purchasing.

Clean, but workers are slow. They dont seem bothered that customers also have things to do too. You will need your photo ID to pick up anything (small or large from the warehouse).

The pickup process is pretty smooth at this facility. It was not their fault that the saleman did not tell us that our office chairs would come needing assembly. NOT HAPPY about that. Husband just getting over surgery so I dont know what were going to do.

Reasonably efficient considering how busy the facility was. Staff was helpful loading the truck.

Excellent workers! On time, Every time! Courteous and professional.

We have bought a lot of furniture from this place. They truly have the best. We live 2.5 hours from RC Willey And gladly make the trip for great quality furniture at amazing prices.

In-store sales reps were nice, and helpful. The delivery wait was ot long at all, and the delivery team were polite, and professional. Good quality, and a good price. I will shop there again.

A hour wait for four chairs!!! Ridiculous

Dont expect some fancy service here, its a warehouse. Expect a pragmatic approach to get your furniture and get on with your life. They were definitely fast for me.

Easy. Pulled right up, picked up my item and left. The guys were all nice.

Took 45 mins to get two boxes brought out to the dock... Which is ok, had I been told it would take that long. I was told it would take 10-15 mins...

Very helpful.

BaySide church is here and I attend! I love to worship our Jesus here!

Awesome place with tons of stuff to look at for your home, I must always check the clearance before I leave 👌😁

Picked up a Dryer

I love the furniture here, some of it is decent [riced but others I feel are overly priced, so you just have to know a good deal. Otherwise the furniture is beautiful.

We have always and continue to receive professional and efficient service

Been delivering to RC Willey in both Las Vegas and Roseville for over 10 years and their warehouse staff has great customer service and treats our team very well.Greatly appreciate their business.

Quick because we called ahead like they suggest

Excellent Service in store and delivery and installation of high quality furniture. I highly recommend RC Willey.

Been here many times. Staff is always quick to get your stuff out to you and they check IDS a lot to prevent scammers. Returns are not a big deal either and Ive done a lot a few of those too.

Will call was wonderful. .Ethan the manager has a great crew that helped me a lot

Great service. Had a great experience buying our washer and dryer!

Helpful sales and courteous delivery staff. So far so good!

Great Customer Service

Second time ive called ahead to make sure order was in was told yes drive there and delivery is still in utah. Sales people should just transfer calls to actual wheelhouse people wh9 know what they are doing instead of trying to be helpful and costing me money driving around for nothing

Excellent place to visit while Furnishing your home.

Pretty quick service and helpful guys to assist Lodi g up our purchases.

Couldnt have been happier. great store, great service and selection.. Items were delivered on time and RCW was in contact the entire time regarding the process and delivery, even after the fact.

After $59 get free delivery all year and great prices.

Ask for Sam. I have been doing business for years with him. He has been nothing but fair and professional. We live in Willows and drive 200 miles round trip for the service this guy provides.

Great location. you have to find the good sales people. not the one that just want the money

Nice selection, though prices are cheaper online. We had an issue with delivery and had to wait an extra 4 days.

I ordered a few items from these guys and they are a pleasure to work with. they are extremely helpful and made a shipping error turn into a great experience for me.

Exceptional warehouse staff. Very professional.

Super friendly and super helpful staff. Hard workers. I never waited more than 10 minutes in line.

Awesome selection od furniture! A little pricy for some peices but you get what you pay for. Sometimes if my family and I have some time to kill before a movie we will walk around, this place has such a huge selection. I could walk around for hours!

The RC Willey pickup is hard to find & you have to wait to talk with someone sometimes. The Bayside church on this campus has it down & is easy to navigate.

The wait for pick up is a little long. They dont have a lot of people working there so expect to wait from 15-25 minutes for your furniture pickup

Very courteous, fast and efficient.

Great furniture selection, helpful staff, with reasonable delivery charges.

Bought my couch here and Id do it again! Forget the Ashely Im going with Willey!

Service is great. Theyre quick to help you.

Love the quality of our new sectional we purchased from RC Willeys

RC willey Never lets me down they are the Best

Great selection and the salespeople were fantastic. Did not feel pressured at all.

Quick easy pickup for purchase made at store.

Very nice customer service and knowledgeable

GREAT DEAL. DON AAUSLAN SALESMAN THE BEST.

Nice selection, spent a lot of money!

Going back today

Lazy lazy lazy wont help load no matter how much u spend or how pregnant u r

What you would expect, decent furniture, decent price.

Great selection of TVS and furniture.

It felt like the wait was a little long (we were the only customer at the will call counter).

Easy pick up process and friendly staff

I got a great deal on my tablet at RC Willey in Roseville,Ca.

Easy enough. Show up, show them a receipt, drive your furniture home.

Very good service

Good selection.

Very nice staff even load was late,,

Very friendly and speedy service

Love all of the furniture

Good selections of home stuffs

Boo go to floor and decor in Rocklin!!!!