Rachael was such an AMAZING Sales Associate! She first assisted me with choosing a couch that was exactly what I wanted, and then a really nice bed and mattress during another visit. No pushy sales tactics or upgrades. I will only shop at Becker in Roseville, for future furniture needs!
Great experience working with Veronica. They helped us find the perfect kitchen table that fits our needs, budget and new apartment!
We had an amazing experience at the store with Caleb. He matched us with a great recliner. Smooth and easy transaction. Delivery is scheduled in 4 days.UPDATE: the automatic recliner was delivered damaged. The wiring was damaged so the recliner buttons are all unusable. There are cat hair on it. Might be a returned item. Disappointed.The delivery men are nice tho and they put in a ticket to have someone come and fix the wiring. We are still waiting for it to get fixed.Will update this review accordingly.UPDATE: called after a week of not hearing from Becker, turned out the delivery men didnt put it an repair ticket. And we were told theyre not sure when they can repair it and that the manufacture is from overseas and shutdown.This is supposed to be a brand new recliner. We paid 1200$ for a piece of junk and terrible customer service hotline.
We had an excellent experience with Tyler at Rosedale Center! This was our first time purchasing a mattress and bed set and he was extremely well informed and helpful! He acknowledged our budget and went above and beyond to help us find high quality items within it! We will definitely be back!!
We went to Becker at Rosedale Mall and was helped by Tyler. There were many selections to choose from, but he helped us narrow down our choices based on our preferences, and we decided on a mattress! He was knowledgeable and genuine with guiding us. We are super excited for a good night’s sleep once we get our mattress! A mattress is an investment, thank you for making our experience wonderful.
The staff at the Roseville location made good on a previous mistake and their customer service was superbJim Curran
Great customer service. Friendly and accommodating sales people.
I went to the Roseville location today in search of a couch. There selection is very wide ranging in styles, color, and price. I was greeted upon entering the store. The store employee which helped me was very nice and courteous. I looked throughout the entire top floor and the bottom floor as well, and settled on a tan colored leather sofa that was within my price range. I’m really excited to get my sofa delivered to my new apartment this Saturday! I had been looking all over including at IKEA, online at Wayfair, and various other stores and couldn’t find what I was looking for. The sofa that I purchased is very soft and cushy, but was also not over the top expensive. Well they do have some very luxury sectionals and recliners and such, they also have items on the lower end without compromising quality.
Caleb was wonderful to work with when we purchased our sectional! He even gave us some design ideas that would compliment our new furniture. We will definitely visit this store again.
The staff member was friendly and knowledgeable. My order was made quick and easy! Just waiting on the product itself now:)
Josh and Jason were very helpful. We were acknowledged right away once we entered the store. Questions were answered and we will be returning.
Working with Caleb to pick out furniture for our home was a breeze. Caleb was helpful, attentive to qualities we were looking for in the items we purchased (pet friendly, must fit well in our space) and had a great eye for design. We are so excited for the pieces we picked out -- we know theyll fit really well in our space and we couldnt have done it without Caleb. Thanks!
The customer service from Caleb the manager was just outstanding. He was very patient, welcoming, understanding, respectful, down to earth and such a nice person. He should get a raise or get promoted to a higher position!! I give him 10 stars! If your looking for furniture please let Caleb help you!
Sales rep was chill and helpful. He asked what are requirements were and walked us right to the area we wanted. Never tried to upsell us, and the price was awesome!
Went to about 6 furniture stores with my wife and two young kids. Furniture shopping with kids isnt the easiest process... then we went to Becker at Rosedale Center and it was great. Caleb made the process easy. He made us feel comfortable, and was super friendly. He was extremely knowledgeable, but didnt make us feel inferior even though we do not know much about interior design or furniture. He helped us make good choices on a few key pieces-- will be back. Thanks Caleb!
Becker was our last of about 4 stops in search for a mattress and I honestly didn’t have much hope after that long of a day but Caleb was so helpful and kind! He helped us find exactly what we were looking for and was friendly and knowledgeable. We will definitely be back for our future furniture needs!
Tim was fabulous! He took time to listen carefully and understand what I was looking for then was able to provide options. He was the perfect sales professional. Positive, friendly, knowledgeable, relaxed. I bought a great chair and will definitely be back!
Tyler went out of his way to help me find what I was looking for. I was delighted with the service he provided and the more than competitive price.
Greatly appreciated the professional & kind service received from Beckers sales representative Tim Salazar. In place of pressure to purchase, he picked up on my personal taste and assisted in selecting items that fit my style. Along the way, talking about family and what is important in life. I would not hesitate in working with Tim again. Sue P
I bought a 3 piece coffee and end table set for a remarkable price and the quality was pretty good. The rep was very accommodating as I needed to hold it for a little while. She was not pushy, but professional. Appreciated the service I got!
We had a great experience at Becker furniture! Tim Salazar at the Rosedale location was a great help in our search for a new couch! Would highly recommend!
Wonderful customer service both times I visited the Rosedale location. I was referred by a friend and I’m so glad I checked out Becker for my furniture needs.
Caleb was fabulous! Love the bar we got and can’t wait to get it home
Caleb was very helpful and patient while helping us not only pick out a couch, but a love seat, rug and vases that also matched the couch we liked. He even took into consideration the kitchen remodel we are planning when considering the living room planning. Highly recommend asking him any interior design questions you have, very knowledge and just a fun guy to talk too.
Tyler and Caleb were both very friendly and we did not feel pressured to buy. Tyler was very helpful and informative, highly recommend!
Caleb was wonderful today and solve the problem I had had with the Customer Care area for the last three months. With one phone call he was able to come up with a solution and I am very happy. If you wanna good sales associate to work with at Beckers, ask for Caleb.
Awesome prices and great service!
We purchased 2 couches and a chair with assistance from Caleb. We thoroughly enjoyed working with him. He was friendly and knowledgeable and helped us pick out the perfect living room set to compliment our style and decor. We love the furniture and will definitely be back. We look forward to working with Caleb again!
Never will I buy from here again. I had my delivery set up for Friday. I was very straightforward that I needed it by the weekend for a family member who cant sit on anything else. Said family was at house on Thursday night I received the auto message confirming delivery. 2hrs later the guy from the store calls and says they forgot to drop the chair at the distributor. So I now have to wait another week. He didnt give a damn how much they screwed me. I paid for full delivery and set up and ill be damn if Im paying for it now. This place is a joke.
Precious Rogers was a very helpful sales consultant. She quickly located a couch that met all of my specifications and patiently answered all of my questions.
All of the individuals I spoke to in picking out our furniture were great. Special thanks to Jason and Rachael who finalized our purchase today.
OMG okay so Precious Rogers, she gave amazing service and was extremely helpful. She made the process of my purchase so much easier. 10/10 good attitude.
Caleb was awesome! His knowledge of design and the products made the shopping and sale a pleasurable, no pressure experience. Questions were answered thoughtfully in reference to the couch and my cats. Personable.
We had a good salesman named Tim. He was knowledgeable and friendly. The manager finished the sale and treated us fair.
I got very wonderful service from one of your customer service employee called VERONICA!She is an amazing 👏employee I have ever seen! I learnt a lot from her how she respects her boss and ask for more information about the stuffs I need!She carries my stuff to my 🚗!God Bless you Veronica,Keep it up this wonderful and exemplary work wherever 🙏 you go🚶!Thanks Galatoomi in my Oromo language!
I came in today I worked with Tim Salazar who btw is not only very knowledgeable but went above and beyond to help me find exactly what I wanted. This is definitely where I’ll keep coming from now on thanks Tim
I received wonderful services with the Rosedale Loft Mall store. I was in the store looking for a particular sectional. BOOM! Find exactly what i had in mind! Josh V make it a breeze! Excellent and attentive service. Caleb who completed the final transaction was also such a big help to assure me and giving me ideals!! Thanks guys!!
My sales associate Amber was both knowledgeable and helpful in my successful quest for a new lamp for my home. she was very patient while we searched the entire store for just the right lamp. thank you Amber for your assistance.
Great service in the store. Our salesman let us look around without hovering. It he was there for all our questions. Our delivery was seamless.
Had the best experience at the Rosedale location with Caleb!! He was friendly, knowledgeable and so willing to make my experience the best. I was extremely satisfied! Ask for him!!!
Caleb and Amber were so helpful and sweet! I wish them the best and love my rug 💕
Tim is every professional, easy to talk and he no his product, His professionalism made a sale for sure
Deanna J. was exceptionally helpful, and patient, as we tried several beds to narrow it down. We had tried several places in one day and this was our 2nd to last stop. Deanna was able to hold our potential order and when we made our final decision, we simply walked in and she pulled the order up and placed it. The whole experience was very smooth. Super excited to get the bed and new adjustable base in six weeks!
Absolutely top-notch customer service from beginning to end. Amber listened well and walked us through every option on both showroom floors, even requested an ottoman be brought to our final choice to see if it was a good fit. We ended up purchasing the couch set of our dreams and came back to buy the lamp after thinking about it. No pressure, only wanting to be helpful. We are very satisfied customers thanks to Amber! Well be back!
Poor quality. Uncomfortable. Strongly do not recommend.We bought a couch and two chairs from Becker. These have not come close to meeting our expectations.The couch has been an awful experience. The front right leg has failed. There are no threads in the couch leg hole. So when I insert the leg, there is nothing to hold it secure. Eventually, it kicks out, and the couch collapses. We have our couch up on blocks now. That was discovered within the first month or so. About 6 months in, a seam on the back cushion started to come undone. This will only get bigger in time.One of the chairs also has quality control issues. One of the arms is not level. It should lie flat - like if you were looking at a clock, it should run from 9 - 3. Our chair is more like 9 - 4, 9 - 5.Overall, this has been an awful experience. We spent a lot of money (for us) on two chairs and a couch that have been defective since the start.I strongly recommend going elsewhere for furniture, and have been advising anyone I know of to shop at any other store.Lastly, we feel the chairs and couch are very uncomfortable. There is no support and I can only sit in them for short amounts of time before my back starts to hurt. Very upsetting and very disappointing. I feel like we were ripped off.If I could rate this 0 stars, I would.
We had Caleb help us, and he was fantastic! He showed us couches that would work well in our space and it seemed like he actually cared about our input. We left to check out other places and ended up coming back here!
We went into the store after finding a dining room table at a different location and thinking about it. We found the table in the store by ourselves but then had a hard time finding an associate. However, once we found one our experience was great. Precious was very courteous and helpful. While she processed our order she visited with me about her kids and mine. We left the store being very satisfied and excited about our new dining room table.
Caleb at the Roseville location is very helpful, knowledgeable, and fun to work with! Great service and great sales!
Tim Salazar helped us today. Very pleasant and knew his inventory well. Relaxed but efficient personality. Would purchase from him again.
Amber Dooley was absolutely phenomenal. She went so far out of her way to make sure I left happy and was more than pleasant to talk to. Now if you could copy her enthusiasm and helpfulness into the rest of the employees at the Rosedale location. Thanks again Amber, I will only work with you on all my furniture needs and good luck on your career.
Our sales lady was wonderful! She was so helpful,kind. Very pleasant experience.
Good selection of styles on display, we felt neither mobbed nor ignored by the sales staff. When we requested a combination not currently on display Amber quickly supplied us with the available color swatches and set up free delivery. We are very excited about updating our living room!!
I had a great experience with my salesmen Caleb and Tim!! They were very helpful and did anything they could to help me be happy with my choices. I would recommend them to anyone!
Great service, price snd quality.
The in-store experience was sub-par due to the person we were working with being a little too involved with our shopping experience, but thats pretty much what you get from any furniture store. On the other hand our delivery drivers went above and beyond getting the couch to fit into our home. We had an entry way that was too small but we were able to open a back window enough to fit the couch in and carry in through that way, and they had to walk around the house in the snow and they did so with no issues. We appreciated their efforts to get this to work for us, and would recommend it for everyone.
My experience at this store yesterday was great. This is no pressure buying at its finest. These are items Im gonna live with for years so its kind of a big deal to me. The sales staff made me feel comfortable with their transparency on prices, availability, shipping options and warranty coverage. Look up Tim if you go to the Roseville location. He has a friendly demeanor and he made my purchase experience memorable. Will definitely come back to Roseville Becker Furniture World when its time to acessorize with my new living room set.
Exactly what I was looking for! Tim at Rosedale was incredibly helpful!
I highly recommend choosing Becker for your furniture needs! The employees made me feel so welcome and made it such an awesome experience.
Staff is great! Love their furniture, I keep buying more.
The service at Becker was top tier. Caleb was beyond friendly and has deep knowledge on interior design and decorating. He was patience and truly care about my needs! The pieces at Becker Loft are also modern and trendy !
The employees were way too pushy. I told them we were just browsing and they were following us all over the store and wouldn’t leave us alone. We had to leave they made us so uncomfortable.
Very respectful in store experience. No pressure but quickly available to answer questions about the products I was considering. Kudos to Branden Williams for his salesmanship. I closed the deal by pbone and Amber Dooley was very helpful in making it a positive experience. Highly recommend the team at the Becker store in Roseville.
I had a wonderful experience at this location. Caleb was extremely helpful and knowledgable about the store and went above and beyond to help me secure the couch I was interested in. The price of the couch was very reasonable and I liked that it also came with the throw pillows that were displayed--a nice addition! Since Becker is a Minnesota-based retailer, a lot of the furniture is already in stock or if its being shipped, it will come fairly quickly (even in COVID times). I would shop here again for the customer service alone. Thank you, Caleb!
If youre looking for great service - meaning: efficient, kind, knowledgeable, and the extra mile - I received excellent service today from Consultant, Precious Rogers. She was super helpful and even after the sale took me across the hall to Beckers new Loft store to show me their inventory. Great shopping experience!
I wanted a very specific type of full-size bed with drawers on the side, and I went to two other furniture stores with no luck. Sydney at Becker was SUPER helpful, researched quite a bit online, and found the bed I wanted; my daughter loves it! Sydney was fun, personable, and worked hard to get me what I wanted. I would definitely buy from her again!
Nice furniture. It was difficult to find ANY salespeople.
Worked with Caleb, and he is the absolute best to deal with in terms of envisioning the space, meeting our needs, and an insane level of handling all of our post-2020 conversational small talk overload.
Kinda sux for selection nice people
No record of our sale. 25 minutes on hold. Recliners only plastic part shattered. Again, no record of our sale which was the electric recliner, electric reclining sofa and a third chair with heat and massage. How the F do they not forward our sale to the main store???? It was 30 years since our last purchase, that fell apart but I was able to fix it myself. UPDATE: Was contacted by the Woodbury store. The pleasant lady contacted me due to my Google rating which I’m not sure is good or bad. The good was she was able to find our purchase order. There is a work order in place. We will see how it goes from here. Update:12-10. Repair man was out November 21st. Was told that little bit of plastic, of which I sent photos, is actually part of the motor. Call me skeptical. Still not fixed. Dear Becker. I want my money back. Come get your recliner and bring me a check
Precious is an excellent sales person.Very helpful in making my selection at the Roseville store
Caleb was very friendly, and knowledgeable about all the pieces we had questions on. He definitely deserves a raise, working in customer service isnt easy and he does a very good job.
Very professional, friendly and helpful, thank you!
DO NOT BUY FROM BECKER!!Ordered expensive furniture, waited forever, then found out after 5 months it was in a warehouse. Took work off and they missed the delivery date, then guess what loveseat is broke. NO ONE ANSWERS THE PHONES. Paid for a warranty, they can have it back. We have new furniture with a sign on it. DONT SIT HERE. Becker does not stand behind their products go to ASHLEY or SLUMBERLAND.BAD SERVICE, no matter what product you buy isnt worth it!Its disgusting chasing this down.
Great customer service and our furniture arrived on time!!
Talk to Tim. He will take care of you.Incredible service and really went above and beyond to fix my problems. Hes your man!This location deserves every star it has and more!
Michael T was amazing. He helped my 85 year old mother the moment she came in, offering her a scooter and helping her find the perfect chair. He was the best.
Amber Dooley was outstanding. Rosedale store. Made my purchase easy, and actually enjoyable.
Today I approached this young lady named Becca Walter and she was very patient and nice to me when I asked her a ton of questions about the Black Friday sale and she did a good job explaining the sales and the deals with the $300 dollar gift card purchase of your item or keeping it she told me a lot of good information about the 5 year montage plan because I had a problem with my sofa being damaged by my cats nails they are crazy long even when there clipped then Becca told me about the 5 year montage plan that I had no clue about I was sold by the idea of the protection plan I told Becca Ill be seeing her on Black Friday to make a purchase on a sofa and love-seat, she was joy to be around and I thanked her for her time and for being so patience and nice, Ive never seen anyone as nice as Becca with such a good heart she really made my day and put a smile on my face by the time I came into Becker and the time I left Becker thank you again and Ill see you on Black Friday!!!
Most frustrating way to spend $2,500 that I can remember. TERRIBLE service on a defective piece. Please dont plead Covid. I waited patiently the 16 weeks it took to arrive. It has been in my home 4 weeks. I have called, e-mailed, asked to speak to management, and sent old fashioned letters. I have heard from 2 managers that they are going to do something. I wonder when they will get to it. If there was a zero rating I would choose it.
Great customer service. Tim Salazar, the sales rep., was wonderful to work with, high knowledge of products, and clear about product delivery.
Our salesperson was knowledgeable and helpful. She explained everything at the sale closing efficiently so we could wrap up quickly. Looking forward to picking up our new chairs later this week.
Appreciated that staff was helpful but not overwhelming or pushy. Most of their show floor is in stock, which was a pleasant surprise - especially as most furniture is delayed due to COVID.
Forgot her name but good and quick service
Amber was great! Very friendly and helpful!
Very good place to buy furnitures!
Ordered a couch in early June and paid cash. It is now the day before September and just received an email basically saying sorry, still not coming, not sure when it is. Why are you even selling something that you can’t deliver on for THREE MONTHS? I could literally have grown a third of a human fetus in me in the time it has taken you to get an ikea-grade couch delivered.If I had taken out credit from you to buy it I can guarantee you wouldn’t be cool with me not paying for that long. Especially if I sent an email saying “sorry, not sure when I’m going to pay you back”. so why is it okay when the roles are reversed and it’s the customer’s money?
The sales lead who helped me was very friendly. She was on her way to the bathroom when we met on the stairs, and she ran back to find me once she was done. There was a buy one select recliner, get one free sale, and they were in my budget so I said heck ye gimme two.Additionally, scheduling the delivery went without a hitch. Everyone involved was professional and polite. Ultimately, the delivery happened half an hour earlier than the projected window. The delivery guys were funny, friendly and quick. My dog loved them too. 10/10 would shop there again.
I was intrigued by Becca Walter she was very polite and gentle with us as we were looking for new furniture to by for our new house and she mentioned so many good pointers that others wouldnt mention she was fun to be around and kind with the prettiest smile that just brightened my day and Id love to keep continuing to come back to shop at Becker Furniture World in Roseville with Becca Walter excellent service from this this young woman with a bright future.
If you are looking for a retailer who stands behind their furniture, stay far away. Bought a $1,000+ dining room table set that started have wearing away of the veneer finish after two months. The issue spread to the entire table, so we contacted Becker to see what they can do. After 3 follow-up calls where we had to remind them of the issue and no progress had been made in finding a solution, we found out the manufacturer deemed the issue “water damage” based on the cell phone pictures we sent in, so there is nothing they can do. At Becker, that means there is nothing they are willing to do either. Store Manager Jason could not have been less helpful. After following up with him for two weeks, he also told us it is water damage and there is nothing they could do. They never sent a technician to our house or did any follow-up so they really have no clue. Table-wide water damage would be impossible. I know how to clean a table and we did not leave it submerged in water. After months of frustrating phone calls, we were left with nothing.
Bought our furniture through the Roseville location. We wanted something specific so we had to custom order. We paid extra for this. We paid in full the furniture that day. Then COVID happened, and I understand that things will be delayed. But we should at least get a phone call back with an update on what is going on. Our delivery date came and went and no phone call, no furniture. We had to have called at least 10 times with no answer and no call back. We got 4 different delivery dates and finally we got our furniture. Then 1 day later we found out there was something wrong with it. So we called and reported it. Then we didn’t get any time when they would come and fix it so we called back a couple weeks later. They said they would fix it and that guy would personally make sure it got done. 2 weeks later still nothing. Then we called again and asked to talk to a manager, Then they asked why and he said he could help us. Turns out there was no claim in the system at all!! Had to go through and make a claim. Then I still wanted to talk to a manager because they need to know how horrible service we have had. They told us we COULD NOT talk to a manager!?!? Unless there is something wrong with our claim...so we could call 100 times and they would not give us a claim number so we can never talk to a manager???
Amber Dooley was awesome. She got it done.
The shopping experience is not one of those things I look forward to. We visited every retail furniture store in the Twin Cities Metro without finding what we were looking for; dining room set, love-seat and leather chair. We went into the store certain that we would leave without finding the quality at a price we were willing to pay. Then we met Matthew J. the store manager. in a word, WOW he listened and heard what we were saying. We left after finding exactly what we wanted. The organization of the delivery scheduling and the actual delivery were top notch. Great store, great experience overall. Highly recommend hands down.
Sydney was awesome from start to finish. She wasn’t pushy and was super helpful! We came in looking for a sectional and we left with the perfect one as well as a beautiful island for our kitchen. I highly recommend Becker!
Great got my kids everything they needed
Deanna J. at the Roseville location was amazing to deal with! Thk u
I stopped at a couple of other stores before I dropped in at Becker and wow what a different experience. I worked with Ron who actually listened to what I was looking for, had lots of ideas and suggestions, and was just so genuine and helpful. I cant wait to get my custom couch and I am sure it will be just right.
I want thank Precious Rogers for all the help and also having the best patience with me on my decision making. She also was able to show me that I can also add decorate piece to add to my bedroom furniture.I do plan on coming back to Beckers Furniture before the year is over and I will definitely be meeting with Precious to finish off my apartment.