New Sound has helped me since 2016. They are VERY competent and kind. To identify them by stars, I gladly mark 5 of them.

They take care of their of the people they sale hearings aids to.after you get your hearing aids you have appointments ever three months so that can fix any problems you may be having with your aids,not like others,like the first place I went and was fitted with hearing aids I was have problems and all they did when I went back in was to say I didnt have them pushed in to my ear far enough. And that was all I got from them. New sound is so much better they take care of their coustomers.

Kay and Annie in the Rosenberg office are at the top of their game! I have been going there for almost 4 years and could not ask for any better experiences. In addition to superior customer service they both are professional, knowledgeable, anticipative and attentive to your needs, always follow through on their promises and are the friendliest people anyone could ask for. They are always up and provide a breath of fresh air. If they ever have a bad day, no one knows. I have the utmost confidence in both of them and highly recommend them and the products they sell. Would be wonderful if all experiences with all types of service providers could be that productive and pleasant!

Love Kay and Annie. Kay does her utmost best to ensure that youre hearing @ your best level. I feel shes honest, shows integrity, really and truly cares about her customers that come into the office. Wait time is better than my PCPs office. Kay and Annie are a breath of fresh air. You know their concern is genuine. They actually take the time to get to know you. ❤️❤️👌

I have been going to New Sound since we moved to Tx. I think Kay Baeza is great. She is professional, friendly, and above all honest. She did not try to sell me new hearing aids just because mine were old. She updated the programming in my aids, which had not been done for a few years. My hearing aids now work like new. The clarity is amazing. If anyone wants to get excellent hearing care, I highly recommend New Sound hearing in Richmond, Thanks Kay for great care.

The people there are very nice and did an excellent job with my hearing test. A second opinion showed they were spot on! However, they did not check my insurance benefits as they said they had done so when I got ready to order my hearing aid, I was told that they were not in network with my insurance. Unfortunately, this caused me to have to make another appointment at a different clinic and start the process all over again. It was a waste of my time and I missed the end of the year deadline to use what I had left in my HSA.

The ladies in that office make the experience a great one and will do anything they can to make your hearing better.

Great place for hearing aids! Kay Baeza knows her stuff when it comes to hearing aids! Top quality equipment.

Beat place to get hearing aids. Best people working there. Really friendly and helpful.

Great place to have your ears cared for...Rosenberg, Tx

Kay is great and does a great job.

Excellent service and quality work.

Excellent care. Cares about your hearing loss

Good experience.