Purchasing a car here was great! I’m a single woman so going to a dealership alone was scary. I spoke with Keith before I got there and he was FANTASTIC to work with. He gave me all the details, stayed true to his price and even delivered the car to me in Raleigh after I purchased it. Worth the drive to Rocky Mount for the level of service I received. Would buy another car from them again!

Had a wonderful experience at Hyundai, Rocky Mount, NC . I had a bad battery and they replaced it for me under warranty even though the testing of battery did not suggest replacement. I have to say that everyone was extremely nice and kept me informed of what was going on and replaced my battery under warranty. I would definitely recommend Medlin Hyundai for your next car purchase.

I purchased a Santa Fe from Medlin Hyundai in 2015. Since that time they have been taking care of my car - timely oil changes, tire rotations, as well as other needs as they arise. The staff is responsive, congenial and efficient. I prefer that they continue the care of my vehicle as I feel they are the best qualified to service a Hyundai. Besides, they treat me with respect and I appreciate that!

Me and my husband brought a 2017 Nissan Altima from Medlin Hyundai we would definitely recommend them to our family and friends. The sales people there are very friendly and made our experience buying a car very easy we will definitely be going back in the future to buy another one from there.

If youre looking for a wonderful car service experience, definitely check out Medlin Hyundai. Ive been lucky enough to work with this service provider and its team twice before: once when my car battery died a dramatic, mid-drive death, and again when I needed to get a pre-purchase inspection on a vehicle from a team I could trust. On both occasions I worked with Craig, who really went above and beyond! As a first time car buyer, I had done my research, but shaking off the nerves about such a big purchase is always difficult. Craig provided speedy and comprehensive service and when the vehicle was ready to collect, he clearly and kindly walked me through all of the elements of the inspection, patiently explained why they were so important, and pointed out a few things that I should keep an eye on if I went through with the purchase. I loved working with him -- and the other members of the team, who all seem to be equally excellent. In sum, Id strongly recommend a visit to Medlin for your car service and maintenance needs!

If you think now is the time to buy a new Hyundai, for their “Summer Sales Event” think again… or pick a more reputable dealership. One that won’t inflate the price of a new car over MSRP with fake dealer fees. Do your homework people, some fees are acceptable and unavoidable… but made up exorbitant fees to simply steal your money and rip you off are not ethical or acceptable.Sadly I won’t be purchasing a new vehicle from Medlin, even if they have exactly what I’m looking for on their lot.

Tiffany, Randy and Robert went far above and beyond to assist with the inspection for their clients Genesis.....Thanks for all your help!!!First class professionals 👍

Just bought a new car. Navigation alarms if I stray from my line. Good milage. I love it

Chatted with a salesman over the phone and by the end of the call, he became RUDE as I asked about incentives and rebates (I was offered other incentives and rebates at other dealerships for the exact same car). Was told he doesnt need to call me back because he can have someone in the car by tomorrow anyway (which is fair but I can by the same car at another dealership too). Just was shocked at the lack of professionalism. I am sure the call will sale as I purchased the same vehicle from another dealership, but they lost a sale that sale they probably couldve easily had. Not buyer beware just awareness in general.

Jeff and his total staff at Medlin Hyundai have been fantastic to me. They started with an extremely fair price on a, at the time, hard to get Pallisade. They provided top dollar for my trade in without any of the back and forth Ive experienced at other dealers in past transactions. Most importantly during the purchase process there was NEVER a hint of pressure, (unlike a nearby dealer with a comparable product who pressured the heck out of me to buy). On my recent regular service visit, I was greeted by name, my car was taken into the work area immediately, the service was done in a very fair amount of time and I was on my way in 45 minutes! I very much recommend Medlin Hyundai to anyone looking for a quality car at a fair price and backed up with excellent service.

This dealership is very accommodating. Tiffany, at the service dept. Bent over backwards in trying to get us a new tire for our new Hyndai. She even called around all of Rocky mount to see who might have a replacement tire(Michelin). We felt very comfortable being taken care of. Thanks Tiffany. Mr. Black, owner of Medlin is very lucky to have Tiffany working for his dealership. 5 🌟

I give them 2stars bc its already a unconvince to have your car work on. Then on top of it do not offer loaner cars, shuttle nothing. I mean thats the least they can do to satisfy the customer while their vehicle is worked on. Some dont have anyone to pick them up or drop off. 😐

Be very wary of this dealership. They had available the specific vehicle I have been looking for for my mother, Now I understand that market conditions at the moment are - unusually - such that one cant expect to get the discounts from MSRP that one normalliy could negotiate. But their salesman Keith Slavin actually had the nerve to send a deal sheet with a price $1495 ABOVE the sticker price. It wasnt clear why, and at first I thought it might be a legitimate error - the price for the AWD version rather than the FWD version in question. When questioned on this, Keith explained that this was a market adjustment addendum. I kid you not. Absolutely ridiculous, shameless, and short-sighted. Check your deal sheets carefully if you decide to do business with these people.

I took my car to be looked at and was left confused just like I was when I took it. There was no work (paper) mat or car tag in the window which had me think that they didnt even check my car at all.No one called me to give me Any info of what was going on with my car and I checked the box on the envelope to have them call me.After my car being there all day while I was at work, I called to check on it and Randy seemed unclear on what to tell me. The answers were ummm 🤔 I dont know, the only thing we seen in the pass notes were....I needed to know what happened that day. (This also had me think that my car wasnt looked at period)Once I picked my car up, went down the street it did the Exact same thing I took it for and was concerned about and it cut off at the stop light. I was very frustrated and disappointed due to the fact that I Only let them do work to my car and there were no answers given to me about what was going on with my car.I am now unsure if I want them to do my oil changes on my car from here on out.I always speak highly of this dealership but now if asked, Ill rather not comment.

The staff is very friendly and the service mechanics are excellent.

Awesome vehicles terrific price

Buying experience and service have been great at Medlin Hyundai

HORRIBLE SERVICE. Randy ignores calls & text, doesn’t bother to call you back in a timely manner. Sept 28th we towed my car to Medlin Hyundai to have the engine “rebuilt”. Which were the EXACT words Randy provided us with upon picking up the car. We weren’t able to leave when he called to tell us the car was ready due to pulling out of the garage and all dash lights being on and the car shutting down. He then insisted we buy a battery, which we did because we had no other way home. Got my original battery tested just to determine it in fact was no issue with it. Upon getting home we noticed OIL spills all over the alternator. No apology no attempt to make it right, just ignored the text like nothing happened. Now as of 12/22 not even 3 months later and the engine light is back on making the SAME EXACT noise it did the first time before going into LIMP MODE. Spoke to the national team for Hyundai and they told me the dealership were to be putting in a completely different engine instead of rebuilding the one that was having the issue. Also called today at 10:30 AM, left a URGENT voicemail and RANDY or anyone else has yet to call back. So I Called before they close at 7PM and was told I needed to just call back Monday due to the holiday. Worst customer service possible and not the first issue I’ve had with this location not doing what they were supposed to do. UPDATE AS OF 10/25/21. The ALTERNATOR WAS REPLACED AT MY EXPENSE DUE TO RANDY ONCE AGAIN FAILING TO RETURN OUR CALL. NOW THE CAR IS STILL HAVING A PROBLEM WHERE IT DOESNT WANT TO START EVEN AFTER THE REPLACEMENT ALTERNATOR. DOES NOT RECOMMEND THIS PLACE AND WILL BE REACHING OUT TO SOMEONE HIGHER THAN RANDY SINCE HE IS TOO INCOMPETENT TO HANDLE HIS POSITION.

Went to go get key made for my moms car however they didnt supply those but lead me to the right department.

This dealership made the process of trading in and buying a new car effortless. I dealt directly with Ben and Parrish. Five star service and made sure I got everything I wanted! I won’t go anywhere else for my next Hyundai!!!

Great dealership, all employees are always nice and areas are clean! We have been going there for over 10 years.

I love my Santa Cruz

We needed a new car for our family. When possible we really prefer to buy local. My husband knew the salesman, Jimmy Burgess, who we strongly recommend... He knows his business, is professional, personable, through, and made the process a pleasure! We believe we will have an excellent relationship as we work together in the future with him, the General Manager, Troy Black, and the rest of the team! Our family has never owned a Hyundai before, so we will see what the car, service, and warranties are all about...we have heard good things! Thank you, Medlin Hyundai and Jimmy for a great buying experience!

The Service Department staff continually provides great service.

Friendly, knowledgeable and no beating around the bush. In and out in acceptable time.

Have my second car from Medlin, from sales to service they are first rate.

We stopped by to check out an SUV, but we decided not to purchase at that time. We returned 2 weeks later looking for a truck and asked for Elaine, who was so helpful before. Elaine helped us find a truck my wife decided on and made the process so easy. We love the truck.

Great people. Very professional from the beginning, honest and earnest. I bought a car sight unseen from out of state. Everything was transparent and no drama. Engagement from Elaine and Troy were amazing. Highly recommended!

Me and my husband came here and looked at 3-4 cars. Benny and Ben were the dream team for Us! We left the lot with a brand new 2020 Hyundai sonata! Benny was very sweet and made sure we got the right deal and the perfect car to suit our family and my wifely needs. ! I highly recommend speaking with Benny!

We received thoroughly professional and consumer oriented services. We could not be happier or more impressed. We highly recommend them to anyone looking for a new or pre-owned vehicle.

I decided to buy a new car for my retirement present. I came in and saw Parrish and the crew. They treated me and my husband like royalty! I was very nervous because I havent bought a car in a number of years. They made my experience ABSOLUTELY WONDERFUL! They made sure that I got what I wanted and the color I wanted! Parrish is so polite and well-mannered and that meant a lot to me! Thank you Hyundai Medlin for making my Tuscon the best retirement present EVER!

I wouldve loved to give this dealership 4, maybe 5 stars but I had a bad experience with one of the employees. Troy was being very openly ableist and was making rude and offensive comments about disabled people, which made me really uncomfortable. Other than Troy, going to this dealership was a pleasant experience.

Dealership sent reminders via text to make sure that we would not miss our appointment. Arrived on time and the car was ready at the time that Mr. Randy said it would be ready. He showed me the piece that was replaced and all under warranty.

First visit since I moved here in March. Went in on time for my appointment for an oil change and tire rotation. I was out in a little over a half hour. Very pleased with the experience

Bought my new car from Medlin and the service was great. Keith and Gil and Tony were perfect. Thank you guys much appreciated.

Bought a brand new palisade here and I couldnt be happier! Toby was our sales guy and he was very professional and patient with my family.

I have dealt with this dealership for years and have always had exceptional service, from the staff, including the owner. They always do what is right and go above and beyond to ensure customer satisfaction. The entire staff is exceptional. Id especially like to thank the service department for always paying great attention to detail when it comes to a simple oil change. Theres nothing worse than getting in your car after an oil change to find grease. That does not happen at Medlin Hyundai. Thank you all for taking great care of my car! See you at my next oil change.

These are great people getting my 3rd car now,great people good service

Traded in my 8 year old hyundai on a new one. Medlin sales staff is friendly and efficient (thanks Parrish)

This was, by far, one of the best experiences I have had at a dealership. Quick, easy, and to the point. Benni was our salesmen and he did a wonderful job. Very friendly, honest, and authentic.

Had my car towed to them they said I needed a motor they had my car for 6 weeks finally get my car back had it 24 hours and now needs a valve cover gasket had to get spark plugs redone bc they didn’t put oil in pay car or tightened my spark plugs smh 4750 dollar job sabotaged

Fantastic people. Oil change and tire rotation while I waited for a short time. And from what I could tell, service with a smile (wearing mask).

Best car shopping experience hands down! Everyone that we encountered on the car lot was super friendly & helpful. No pushy sales tactics used. Will definitely be coming back when its time for my daughter to get a car. Thanks so much to the team at Medlin Hyundai for making this into a good experience.

Test drove a car. Very low pressure, none of the Whats it gonna take to trade today? routine. Didnt buy anything yet, but a great first experience.

Go see Jimmy, Troy, and Gill ($ man). They gave me exceptional service and treated me like family. When I was unable to drive my new vehicle home Troy step up and said he will delivered it to my door! Now that’s great service!

Benni, my sales rep, had car in mind for me to look at based on the information I gave him. When I saw the managers, however, it was a smooth transition. No pressure, no problems

Super Service ! Tiffany the Service Advisor exceeded my expectations by providing prompt courteous service for my 2020 Santa Fe ! We will be back !

See when you get disrespected even before getting serviced should tell you how this will turn out.I will be robbed of my money and no work will be done.Someone literally opened the gate to the service door for this black pick up truck and than closed it in front of my face while my car was parked right behind this truck. The blatant disrespect is sad as hell.Do BETTER medlin hyundai rocky mount nc

What a fantastic experience with Jeff and his service team! While traveling from Ohio we had a tire blow out late. Thank goodness Jeff answered the phone just before close and guided us to the nearest hotel n food until we could get in first thing in the morning. Fast, courteous and we were back on the road! We gained new friends in Jeff Merlin and his team😊

I just did my third Hyundai lease (and 6th for my household) today at Medlin and couldnt be more pleased. Everyone was friendly and helpful and, most importantly for me, not pushy! Jimmy Burgess was my sales guy and was so respectful of my time and my needs and I really appreciate that. He made sure I was comfortable and happy with my decision. I hope Jimmy is still there when I go back in 3 years! He represented the dealership exceptionally well. I also had a great experience with Keith in Finance--top notch for sure. Thanks Medlin! My experience today was excellent.

One of the smoothest car buying experiences Ive ever had. Elaine Edwards and Troy Black were great to deal with - no high pressure tactics, very upfront and transparent regarding their pricing and trade-in allowance, with none of the typical games that most dealers engage in. I would highly recommend this dealership.

Acts like they really care about their customers just awesome

Its gotta be good, took our Elantra in for service and come out with this... :)

Fast and reasonable

I want to thank Mrs. Elaine Edwards for my new purchase, she worked with me and got me what I wanted. I really appreciate it!!!

Great service, courteous staff

I have been buying from Medlin Hyundai since my first new car. I was lucky to have landed the best sales man in the area and couldnt imagine finding someone like him. His name is Troy Black. He was never pushy, was understanding of my needs, and pushed to get me the perfect car at my budget. Its been almost 7 years since I bought my first car from him (along with another 2 cars since), and I plan to stick with Hyundai as often as possible. Id give 100 stars if it were an option. Thanks Hyundai for being great, and thank you Troy for being the best salesman Ive had the pleasure of dealing with!

Best dealers in town. Friendly. Patient and Kind. Weve purchased 6 vehicles from them in Rocky Mount. Bought and or even trade. Love them

The staff is wonderful but the owner was very rude. He seemed to not care about his customer service to buyers. He proceeded to tell us his golf cart costs more than the car like it’s a joke. THEN they discount a car and proceed to charge a $600 “doc fee”. Poor service.

Real good people try there best to get you riding

I couldn’t have had a better experience. They had exactly what I wanted and the time it took to trade in my vehicle and drive away with my purchase was minimal and couldn’t have been easier. I couldn’t be happier. Thanks Medlin Hyundai.

I have to say that I have had the best experience @ Medlin Hyundai. Parrish Pittman is a exceptional salesman, he took his time he was very knowledgeable and made sure I got what I wanted and needed. I will definitely be back, I would recommend him for your next car purchase.... you will not be disappointed, I promise.

Recent owner of 2019 Hyundai Santa Fe. I can say that Victor M is an awesome salesman and very helpful and made my experience better than i could have asked for. I would have to give him a 5+++. But my overall experience was not a stress free as i would have hoped. I was informed that they were unable to get the vehicle i wanted, so i even gave them a second color option and they search from Ohio to Florida on Eastern Coast with no luck. I can tell you this whole time Hyundai advised they had 3 exact matches i wanted 90-150 miles away. I even drove to another dealership and that expierence a joke. So i went back to see Victor and he went to Owner of Medlin and just when i was ready to give up the owner was able to get the exact vehicle i was asking for delivered two days later.

This place does not service hyundais under warranty. This is the most ridiculous thing I have ever heard from a service department.

A big thank you to Jimmy Burgess for helping me get the car I wanted. Today I took home my 2017 Santa Fe. I appreciate all your hard work and professionalism. The team at Medlin is great!! This was my second time buying a car there and would recommend them to everyone.

I had a great experience at this dealership. Troy and his team made the buying process exciting and pressure free. I would highly suggest anyone wanting a great vehicle, along with fantastic customer service, to go to this dealership for their next purchase. I know Ill be back for my next one!

Ive been in Rocky Mount, NC almost 5 years. This is the only place I have had My car serviced. Ive never had any problems. Ive never had to wait longer than they said I would be there; actually my wait time has always been less then I was told. They staff are friendly and they have good donuts. LOL No hot chocolate yet but Im working on it.

Today I purchased my 3rd car this year from Medlin Hyundai. So I think you can say I enjoy dealing with them and I trust the dealership. Especially Jimmy Burgess. Jimmy is friendly, honest and truly has the customers best interest at heart. He makes what could be a stressful experience easy. My dealings there for sales and service have been smooth and pleasant. Ill always turn to Jimmy Burgess and Medlin Hyundai when its time for a new car!

I have bought three cars from Medlin Hyundai in the last 5 years and have had a fabulous experience each time! I also get my car serviced there and have never had issues! Elaine was wonderful to work with and helped me without hesitation! What a wonderful experience! I will be back in the future!

Still waiting for my car.been 4 weeks

100% would recommendIm flabbergasted by some of the reviews. Ive purchased two vehicles at Medlin Hyundai and both times it was a great experience. Sales staff was professional, low pressure and knowledgeable. The sales manager was great and worked me a fantastic deal on both of my vehicles.

The service I received when purchasing my car at Medlin Hyundai is matchless to non. The salesman made my car buying experience seamless as he handled the sale as if I was the only one (with exceptional customer service and care). He answered every inquiry with knowledge and patience. I have to say this is the best car buying experience by far that I have encountered and I can now drive my new car with pride and joy.

Everyone at Medlin Hyundai was so nice and knowledgeable. They were able to answer all of my questions and really helped me feel comfortable when buying my first car! Wish I could give more than 5 stars!

Staff is really nice. Trouble I have is it taking a week to get an oil change scheduled.

Due to the lack of cooperation from Hyundai consumers affairs dept. I also wrote 2 letters to the president of Hyundai Mr. Lee who never replied to my concerns. Again my experience was a very unnecessary costly experience. As they say it starts from the top so how could you expect professionalism and honesty at one of their dealerships . As I said I waited 11 days for a rebuilt transmission that was not backed up a DIAGNOSTIC test and a costly hotel expense Yes I felt very taken advantage of by not only Medlin Hyundai dealerships but on their corporate level total lack of concern and compassion. SHAME ON YOU HYUNDAI USA

Walked away with a 2020 Tucson today thanks to BENNY!!! Soon as we touched down he was right there to help us. Looked at several cars was patient with us even though it was an extremely hot day. Did not take all day he had us in and out. Thanks Benny!

My experience was great! The salesman was very informative and they financed at a price I could afford. Medlin worked with me and helped me in every way they could. I got a great used car that I love, with a price I can afford!!! I highly recommend Medlin Hyundai!!

The best car buying experience I have ever had. Everyone that I came in contact with was friendly and knowledgeable from the salesman to the manager. I actually ended up getting my car Under Budget! I rarely write reviews but this was an exceptional place that got me the car I wanted and it was easy!

Since returning to the USA, we have bought our vehickes from them. The sales people we dealt with were never pushy but helpful and efficient. The service department went above and beyond for us on a recall that occurred for our vehicle.

Elaine Edwards was great to work with when I bought my 2016 Honda HR-V! She explained everything in detail and was never pushy. I would recommend Medlin Hyundai to anyone. Ask for Elaine!

My experience with Medlin was outstanding. They went above and beyond to help solve an issue with a vehicle we purchased. Once the problem was diagnosed and corrected they extended services which allowed my family to be mobile while waiting on our vehicle. Ive bought cars all over the State and dealt with a lot of people but today Medlin beat every expectation and set the bar high for anyone to follow, if they get the chance....They are clearly not all talk!!!

Very nice staff, enjoyed the visit!

I was so pleased with the salesman, Travis Williams. He was so courteous and professional. I recommend him to anyone who is interested in purchasing a car.

Our family has brought two cars from Medlin Hyundai in Rocky Mount over the past year. It was a great experience! Make a visit and ask for Troy Black! He’s the man. 😊

I want to say how wonderful my sale man was good to me Jim Maltese & Troy Black I have never been treated with the most respect and I got a new car. I will never go no where else to buy a car I will always come back to Medlin Hyundai this is my 2 new car from them and I love my new car. If you a new car go to Medlin Hyundai and ask for Jim Maltese & Troy Black they are the best thanks for all yall done for me.

Slavin and Gill are awesome I called about a 2019 infiniti g50 3.0t they had on the lot and ended up leaving with the car the same day for less payment and than what I originally asked for! Iv always dealt with ford capital on my cars but not anymore these guys have earned me and my wifes business on her next vehicle. They were polite, wanted to sell me the car, and most of all treated me with the upmost respect alot of dealers act as if there doing you a favor to even walk through the doors. Check these guys out if you havnt already 10/10.

These folks are the best! I found a car that was replacing one that was totaled . without me asking they held the car for me until my insurance company settled so I wouldnt loose the car. Class act all the way. Elaine and ted are awesome. Do not hesitate to do business with them,,I will again anytime I have a needAnthony

Im handicapped so car buying is a tough task so I contacted Ted Hodges and he assisted me without even having left my bed to get my wife in her dream car. Shes never been more happy than she is now. When you have been together for 30 years you know a happy wife is a happy life.

Jimmy Burgess was an awesome salesmen for us! He was extremely nice and caring and took time with us. The checkout process was quick and painless. Very good experience, I would do it again.

I had a great experience today! I drove home in a new 2018 Tucson! Was pleased with my trade in value and would definitely recommend the sales department at Medlin Hyundai, in particular Jimmy Burgess. As I told Jimmy, it was a totally painless experience! Thank you soooooo much!

Great purchase experience with Shell and Keith. Very professional dealership. Will definitely call them when purchasing our next vehicle. Class Act!

I am very impressed with Mr. Jimmy Burgess. He was knowledgeable, professional and trustworthy. Check him out if your in need of a car. Im impressed!!

We bought 2 used vehicles at different times and were very pleased with the vehicles and the service

Parrish pittman was a great help. I was looking for a new truck and he offered me the best he had and explained in detail the pros and cons of each truck i looked @. I recommend the dealership and all the sales reps was great......

A refreshing car buying experience. Professional, courteous staff and the opportunity to meet the owner. A real down home feel. Thanks again.

I love my new Sonata I got from Medlin. I actually had FUN buying a car, never thought that would happen! Keith Slavin was the main reason for that, what a pleasure it was to work with him. Go buy a car from him and tell him I sent you!Thanks Keith

Customer service is excellent and the man to see is Parrish!!!!

First time here friendly serviceSecond time here even better thank you

It all went smoothly and I will go back again.

If you are looking for a new car stop by and ask for Troy Black he’s the best salesmen they have. We have literally bought 6 cars/suvs from him he is the best.