We are extremely satisfied with the customer service at mattress firm. The manager, Bobby has done nothing but been professional, friendly, informative and very helpful in at making a decision which mattress to choose for our needs. We will highly recommend Bobby and his store there in Rocky Mount to our friends and colleagues. We will definitely come back when we are ready to purchase a mattress again.
First I would like to say, GREAT job to the staff. You are very knowledgeable about the products in your store. Not once did I feel rushed to buy something. I was able to try out different mattresses before making my purchase. I recommend Mattress Firm if you are looking for better sleep.
Manager was very helpful, patient and knowledgeable. I was stressed out trying to find the best mattress for myself, this young man asked me a few questions and after taking me to check 2 mattresses I found exactly what I needed. No worries. No stress.
This was the second time I visited this store to make a purchase. The experience was just as pleasing, if not more so, than my first vist. I was served by the same salesperson as the previous time. I knew what I wanted because of the knowledge she shared during her presentation & manner in which she did so. My husband & I were in & out of the store in 20- 30 minutes or less. She was the only employee we encountered this time & we were the only customers & I know this was a factor but the excellent job she did in waiting on us played a big part also. I give her & Mattress Firm an A+++. Again another extremely satisfied customer.
Most pleasant experience at this place. The salesman was very knowledgeable and patient with me until I found the right mattress for my comfort. The y were a bit pricey but I liked their 120 day guarantee. I would definitely check them out again.
Jerisa was very friendly and made helpful recommendations regarding our purchase.
Employee was super nice and helpful! He said hello when we walked in and then gave us a few minutes to look around before he approached us. We really appreciated that. We like to look around on our own first. Great experience!
I ordered the wrong sized mattress. Anthony and Bobby were extremely helpful and understanding. Bobby corrected my issue with ease. The delivery drivers were also very polite.
Great customer service! I called and confirmed they had what I wanted! I came right in, paid for it, and had it picked up with no problem! Will see them again in the future!
To early to give a review, we do not receive merchandise yet but give a four stars hope when receive it good as advertised.
Great service, and knowledgeable about merchandise. Great pricing!
Today i purchased a new bed from JENISE in the Rocky Mt. Store. I was impressed with how she treated me. She was very informative and made me fell comfortable and that i got good value for the price.I look forward to many yrs of great sleep using the the adjustable base and my serta queen firm hybrid. !! She treated me as though she wanted my business.
Good sales person spent more than I had planned because of salesman good job
I had a very good customer service experience, which truly makes all the difference. When a person is attentive, knowledgeable, friendly, and engaged, everything feels tailored to you. I would recommend my store location to anyone interested in buying a new bed
Incredible experience with Lee Dawson! He was kind and professional. Thoroughly described our options and gave amazing pricing. Lee assisted immensely with our two mattress purchases, plus accessories, and gave us a wonderful shopping experience, highly recommend!
Wonderful experience selecting the best mattress fit for me and awesome sales pricing
Great customer service & Great buy for price. I will be a lifelong customer
Great! Our salesman was thorough and accommodating!
Very helpful, friendly staff! Great options on beds to buy!
The salesman was so patient, excellent customer service.
Leslie was helpful and knowledgeable about the mattresses. She was busy but was able to juggle both of us. Very pleased with her service.
Today was a good day for me and my lady at Mattress firm. Jersia was a gem. She gave excellent customer service. We were indecisive about 3 mattress and her knowledge of the products helped us decide without waver. I spent 2k more than I wanted in the store for but she made me realize I had a great deal and a great mattress and mobile platform. We will b back to see Jerisa for 2 more beds.
My husband and I had a great experience. I felt the customer service was awesome and I would recommend anyone who is looking to purchase a mattress. Give them a try.
Lee greeted us as if we were long time friends and listened closely to our wants/needs and questions! My fiancé and I are new homeowners and were looking for a very specific king mattress to compromise both our sleeping habits and preferences while staying in a tight budget! Lee knows his stuff. It was as if he had a wise story and lesson for each mattress we laid on.... he enthusiastically showed us around and had us hop up on beds he thought we might like to build an understanding of what we wanted! He could explain the in’s and out’s of each style, brand, technology and build of every mattress.... and he taught us major elements about what makes a good mattress. We felt like we were being guided by a wise mattress wizard! In all - we found the mattress for us! Lee helped us stay on target, within budget and gave us a great deal on what will be our nightly sanctuary for the next 10 years or more that will be delivered to the doorstep of our new home in a week! Lee walked us out at the end of our visit and waved goodbye with a smiling face. We definitely recommend Lee at Mattress Firm in Rocky Mount! Thank you Lee!
Thanks for being there for us old folks LOL
Great selection & service. Anthony was very helpful and assisted with the entire process. Highly recommend this place.
Anthony was super friendly and helpful. We had a great shopping experience!
Associates were very knowledgeable and friendly.
Great salesperson with significant knowledge of the inventory. He was quite patient and made sure he understood our needs. We would not hesitate to buy from him again or recommend/refer others to him.
As always this Mattress Firm store is top notch!
Great customer service. The staff was very friendly and helpful.
Great customer service, Ms.Leslie is wonderfulask for her!!! reasonable price, great quality! Great experience!!!
Outstanding presentation and information, on helping us decide our purchase and what was best for us.
Excellent.Manager is Veteran related and is very cognizant and does take ❤ care of us. All Veterans go here. Tell them the Colonel sent them to him.
Salesman was very upbeat and helpful. Made sure to get us the best deal for what we wanted.
The salesman was very helpful. Not pushy. Took time to explain the mattress types to me to help me make a decision.
Customer Service from Mr. Anthony was superb!! Very knowledgeable, friendly, and helpful!!
This is my second purchase from Mattress Firm. As before, I was treated to a variety of options and actually saved money! Good people!
It will be ready by Thursday and yes I had a good experience let me know if it wont be ready and I will be back to get a refund
Got us the perfect twin mattress at an amazingly low cost today, no waiting! Worked through the transaction swiftly and with a great attitude. Love memory foam, gonna sleep good tonight. Thank you!
Lady was very helpful and encouring. I recommend her to help you.
Bobby was very knowledgeable about product and procedure! He was very engaged with me as well as the couple he helped before me. Additionally, he went the extra mile to accommodate my specific need!
When entering we were graced with an individual that was easy to tell that he loved his job. This gentleman was extremely helpful and it was because of his knowledge that my husband and I felt comfortable buying a mattress and hi-low bed.
Great customer service!
Great customer service provided to us by Brandon Richardson. He was very attentive and proved he is very knowledgeable about all Mattress Firms products. After purchasing new mattresses for our children today, we will be back to see Brandon soon. I take great pride in knowing my children will be resting well. Thanks!
They really work with me to get a good deal. Left very happy
A bit limited on the mattresses they have to offer, but overall a good mattress store. Great customer service by Bobby. Really knowledgeable and friendly!
Great service
My husband and I had issues with delivery of mattresses we already purchased. Bobby Richardson went above and way beyond the call of duty to straighten out the situation for us. He and Anthony Crossen were very professional and quite frankly two of the nicest people on the planet. We are customers for life.
Excellent customer service. I saw the ad on Facebook marketplace this morning and Bobby Richardson responded to my inquiry very quickly. I visited the store and bought 2 twin mattresses. I will be visiting for any future needs.
Eric was very helpful. He verified the merchandise was in house and made a ticket so I could complete the sale online. He was also polite and friendly.
Ok I rest good
This store is amazing, the store manager Bobby will work with you to make sure you get the best mattress to sleep on while also no killing your pockets. I would highly recommend shopping in his store. During the buying process Bobby responded back to the store after clocking out to assist me in finding a great mattress.
Yesterday purchased a new mattress pillows & adjustable base. The associate who assisted my husband & I, Jerisa Oatis, did an outstanding job in serving & meeting our needs. She had shared that she was a fairly new employee but I would have never known. She was so patient with us( were seniors). Our personalities are totally different. She was gracious & so courteous. She was so knowledgeable about the stores products & never second guessed the choices she made to get us to what we needed, wanted were happy with. She listened very well, educated us & presented every option available to us in purchases. I also took note of the interaction between her & the store manager Bobby Richardson. Everything she exhibited I also saw in him. They are an excellent team. I was referred by my daughter in Baltimore Maryland to Mattress Firm because of the great experience she had at the store she went to. Also I got rave reviews from my doctors assistant( I was in my doctors office before coming to you store) & from her recent experience ay the store in Wilson NC. One last thing I told Mr. Richardson & Ms. Oatis both I had trained customer service representatives for about 15 years & knew the job could have more complaints than thank-yous & I saw someone doing a good job they & their superiors needed to know. Thus my review.
Everyone was very well mannered and went out of there way to be helpful. Very satisfied with my experience
Excellent service, clean store and quality merchandise! Rodney was extremely helpful and knowledgeable in helping us pick out a new mattress. The other staff was friendly and polite. We never felt rushed or pressured into buying. Will be going back and recommending!!
Great customer service and knowledge of the product. Reasonable price for the quality of beauty rest beds.
I went to mattress firm and had excellent customer service from Bobby R at the Rocky Mount location. Bobby was very friendly and very courteous, he gave me great deals on the mattresses I purchased. Will definitely be referring friends and family to go there if they ever need a new high quality mattress for a low price.
I have just experienced the best sale lady at Mattress Firm, her name is Ms. Robin. She provided my family with knowledge and the best options for my preference. If you need a mattress come by.
While the price was to high for our budget, our salesman was outstanding. Took lots of time and made us knowledgeable. He tried his best so I am not down rating the store since the staff was so great. Corporate pricing was just too much.
Very professional and polite
The man that was in there was so nice and helpful. He answered all of our questions and we got what we need
Rodney H. was great. He was friendly and patient with us while we tried to decide what we wanted and what fit our budget. Great customer service. He made sure he greeted every new customer that came in the door.
We went in to the Greenville store the other day and spoke with Rodney and he was very helpful and patient with us while we were trying out all of the new fangled mattresses and pillows. Well we decided today to make a purchase from him and he was working in the Rocky Mount location so I drove there and he was just as helpful today explaining the differences in products. The next time I need something they have in their store I will definitely be back for the great customer service.
Leslie was. our salesperson.She was very helpful very personable ladyShe answered all my questions before I ask them .She knows her products.She help me pick the right mattress for me Thank You Leslie. Linda Beckom
Truly an amazing experience. Store manager Bobby went above and beyond to ensure I was happy with my purchase. If u visit see Bobby you’ll be happy.
The salesman that assisted me was very helpful and knowledgeable about the products very helpful
Cookie helped us out in every way! Enjoyed her nice customer service!!
Bobby Richardson did very good job of helping select the right brand and type of mattress. Left store twice on 2 different days before making purchase, and never felt pressured to buy until I was ready. Also followed up to confirm everything was still ok prior to shipping. Ready to recieve my new mattress and adjustable base.
Rodney in the Rocky Mount store was awesome. We didnt realize it, but we walked in a few minutes after they closed, and he was so kind, and patiently answered all of our questions, laughed at our jokes, and got a really great deal. Go see him!!
Cookie was so professionally and got me a great price on my King bed. Can’t wait for it to be delivered 😊
Third visit to this store. Reps are always courteous and informational. This visit they were having a sale. The sales rep listened to my needs and found a solution that meet my needs. Looking forward to the delivery experience.
Rodney Holden was very pleasant and helped us with everything we could have asked for! We highly recommend him!
Robin and the store manager were great! They made purchasing my best pleasurable! Thank you!
Great customer service. A delightful young man.
Great Service! Robin was excellent, and helped me find what I needed in an efficient amount of time.
Great experience.Representative was nice
Awesome store! Came in to get a new mattress during the Labor Day sale and Rodney Holden was an excellent salesman who helped me and my boyfriend find the perfect mattress for us at a great price!
He gave great customers service. I would recommend him to anyone
Rodney Holden was wonderful. Very knowledgeable polite and helpful. Highly recommend!!
Go to Mattress Firm Rocky Mount, N.C. for your next mattress set. Great Customer Service!!! We are loving mattress set.
Wonderful experience! Rodney was impressively knowledgeable and so helpful. Found what seems to be the perfect mattress, base, pillows, etc. Will definitely do business here again!😁😁😁😁😁
Friendly and informative staff! Been several places and hadn’t found what I was looking for. Came in here and they were very quick they find exactly what I needed.
Robin is very nice and friendly. She showed me different kinds of mattresses.. She also helped me with a mattress for my grandson.
Rodney was the best in helping my mother and I . I greatly appreciate him and his hard work . He has been the best !!
Robin is awesome! Very knowledgeable and friendly, she made purchasing a mattress seamlessly easy
Rodney did an excellent job in explaining the different type matresses. Very informative of the manufactures, warranties, and financing options.A 1 sales person.
I love the place everyone was very corporate
Great experience! Super fast, great deals, and friendly service.
Rodney Holden was very good with time and he helped us out a lot and we loved our experience!
I purchased a mattress from here and boy did I have some problems. The first mattress delivered had a rip in the top. They were all about getting it replaced and after finally getting someone to replace it, they did... The next mattress that came along had a red stain at the foot of the bed. I refused to sign for it because a stain voids the warranty, after further inspection the mattress actually had hair all over.Here we go again, the final time I refused another mattress and wanted nothing more than my money back. They wanted one more shot and I have it to them. They finally delivered a mattress that wasnt ripped or stained.I would personally never do business with a Mattress Firm again.The staff was always friendly though.
I placed an order on Sunday July 21st because I had guests coming in the following Friday. They did not have product in stock but was told we will place order and it will be in Thursday July 25th and they would call me. Thursday comes around with no call so I call them. They tell me item did not come in but we could reorder and have come in Tuesday (guests coming in Friday). I ask if product was at any other locations. I was told it was(45min away) I ask if they were going to get since it was their mistake or would they be discounting it since I would have to go get. Mgr acted like he could have cared less. I asked for supervisor not given. I call a different store for supervisor.mgr acted like he wanted to help but still nothing. Friday rolls around and I contacted help through the online chat. Today is July 29 I ended up canceling the order and had to buy something else from a different location. THANK MATRESS WAREHOUSE FOR MATCHING THE PRODUCT AND SAVING THE WEEKEND. Dont buy from matress firm....they dont care about the customer
Staff was very helpful! They helped me make sure I found the mattress that best fit my needs!
I appreciated the time, attention to detail, and low stress shopping experience. Very professional yet friendly. Highly recommended.
Come one come all to see the best mattress salesman of all.
Friendly, listens to needs and concerns. Very patient. Quick delivery.
The employees at this location are seriously top tear. 10/10 would recommend.
It was a Great experience. Rodney was excellent!!
Would recommend to my friends.