I have a 2003 Infiniti G35 that was having engine noise issues so I took here in early February and had Brian look it over. The shop was always behind and had a lot cars on the waitlist so it took about 2 weeks for him to get to my vehicle. He told me the timing chain/belt needed to be replaced and that it would cost $2200 to fix. I had to get pre approved for the Napa credit card to pay for it. It took a over a month and a half to get my car back and after driving 3 days the engine noise issue returned and my vehicle would not crank. I immediately called the shop and they told me to get it towed back in so I did. Over the next several weeks I continually asked for updates on the status of my vehicle and received none. Finally around Mid June they told me the engine needed to be replaced and there was nothing they could do. I explained that I had just paid $2200 dollars for a fix that wasn’t received and tried to reach a compromise after paying so much money. Still they said it wasn’t anything they could do. They dropped my vehicle off in the parking lot of my apartment complex with the battery completely dead in July after continuously forgetting to bring it to me. They had my vehicle for over 5 months. So basically I paid $2200 for a fix I didn’t get, spent over $1500 in car rental fees plus over $400 in towing fees to be told there was nothing they could do. Use you best judgment when dealing with this shop. I did not have the best experience and was very disappointed in the lack of communication and effort that was given on Carolina Tire’s part. Hopefully someone at the shop will see this and make things better.

We were enroute to Wilmington when we had tire trouble. With 15 minutes to closing the staff happily cared for our spare so that we could safely continue. The staff (to include Emily) was wonderful! Thank you!

Great group of people. Always quick and easy to get work done. Highly recommend them.

They got me in quick and did the job fast! Great place with fantastic customer service. Highly recommend

Great people excellent service Brian is a great guy went beyond to take me home. My car was ready the next day car rides great I recommend they service thanks Carolina Tire

Thought they were a good company at first However Ive had to take my grandmothers car back 3 different occasions to get repairs done. The tires they put on the car makes the car ride bumpy, and when asked to replace the tires they said they couldnt do it, because it has been too long since they put it up there. Those were not the correct tires to begin with, my grandmother has spent so much money with this company and to tell her you cannot do it, was unnaeceptable to me !! Also an overdrive switch was put up there but I cant tell much a difference. I understand it is an older model car but for 2,000 repairs it should be driving smooth, no bumpiness, and taking off at a good speed.

Always get great service here. Staff are friendly and helpful.

Excellent service at affordable price. Nice people.

These Guy know their job. My van was moving to the right they git the job done at a lower price. I would ignore the bad reviews and go in if I have a decent car. I will go next time too.

Service was excellent.Prices were fair and the customer service was great as well. Would definitely take alll of my vehicles there for repair

This is a family owned store owned by good, honest folks. I have been here twice and both times they completed the needed repairs quickly. They found that my alignment had contributed to the problem, and offered to fix it for me at a fair price. Yes, recomended.

Great Job! Everything l Come There. THANKS CAROLINA TIRE! FOR SERVICE ME.

I wish they had negative stars I would give them a negative 10 star rating....my car somehow jumped timing so I took it to these yahoos.....it took a little over a month to repair and after a week the engine started to knock wildly I took it back to them and they said that it had nothing to do with their repair....so basically it cost me 2000 dollars for them to destroy my car....now I am forced to buy another car and spend more money because they wont back up there work....will never use them again and I hope this review will keep other people from making the same mistake ....simply put dont take your car to carolina tire for engine repairs....not happy

I have always had a good service at Carolina Tire. They get it fixed, at an affordable price, so I would recommend Carolina Tire to everybody.

Very nice people. I was impressed by the level of knowledge and advice from everyone. The young lady at the front counter knows her stuff as well as the guys in the back. The whole place seems very dynamic, not the lackadaisical vibe you get at a lot of car shops. I took my car there for something they said it didnt need, which implies honesty because they would have been within their rights to just give the customer what he wants and bill him. Highly recommend.

The Carolina Tire Company folks represent what is right in America today. AAA would not change our flat we were stuck on the side of the road with dog two kids and AAA would tow our car but leave us on HWY bc of COVID it was 100 plus degrees -Carolina Tire stayed open and helped us. I can’t tell you how grateful we are and I will never forget their interest in helping others. Their prices were very reasonable. I can’t thank them enough.

Very good service reasonable . Good job.

Great place if u have problems with your car they would fix it at a great price thank you guy

My Black Jeep Wrangler Sahara is a NIGHTMARE!!!!! Thank God for Tim,Emily,Bryan! I have taken it in for SO MUCH!!!!! I Believe its because its paid off! Always something going wrong with it!They Always get it right in, call with whats going on, ask if what they have planned and price is ok. THEY ARE THE BEST!!!

Great Customer Service & wait is not long.

Excellent customer service. Fast and honest service at a very good price. They delivered exactly what they said they would and even offered to try and find a ride back for us. Recommended highly.

Thorough, attentive and honest. My first experience was due to the LOW TIRE PRESSURE readout that came on again.I had air put in the tires by a service center in a different city two weeks prior to my first Carolina Tire Company visit.After putting air in the tires, it was explained I could come back to have the tires checked out if the low tire pressure light came on again, and it did about two weeks later.I returned to CTC. They checked out the tires, and sure enough, there was a small part of nail lodged in the tire. It is a new set of tires. They took care of the tire. I highly recommend Carolina Tire Company. For what my vehicle needed, the service was fast.By the way, the staff and mechanics are always professional; and the plants in the reception area makes waiting on your vehicle being repaired a pleasant experience.

I got my car towed here from triple a after catching a blowout, amazing service👍🏽👍🏽

Good service with comparable or better pricing! No complaints here.

I so appreciate the service, smiles and everything concerning Carolina Tire! Thank you providing outstanding service to our community 🙌🙌

We had taken our other car to Mr. Tire, the price we had been quoted over the phone was not even close to what we were charged for 2 tires and had to wait the entire day for the car to be ready. Big contrast to Carolina Tire. The service at Carolina Tire for our Equinox was superb! We were charged the exact price we had been quoted over the phone, no surprises there! We were in an out in an hour and half after purchasing 4 new tires and had a wheel alignment, incredible speedy service there! And the staff were so friendly and attentive, they even noticed our tags were expired, we had bought them and never replaced the sticker. Outstanding service in my eyes, we are loyal customers of Carolina Tire for life from now on!

Weve been going to them for years and the service level has always been on point.

Hands down the best most professional shop in RM. I will be returning for anything related to tires or wheels. Brian was super nice and knowledgeable. Most importantly they knew what they were doing! They may not be the cheapest in town but they know what they are doing! One happy customer thanks a bunch!

Cant say enough about carolina tire they are awesome great staff an great service keep it up guys an gals thank yall

Carolina Tire was recommended by a neighbor in my home owners association. The lady said she has always had positive experiences related to her automobile repairs done at the facility. Needing a personal recommendation, I chose to give them a try. I wasnt disappointed and theyll see me again because unlike some other small shops in the area, they have managed to have help on hand that are up to date on diagnostic techniques needed on todays modern vehicles. Without updated techniques and the young minds willing to learn them, the lesser shops, especially in a small town, will go the way of the dinosaur.

As every visit and service nothing but the best service and good advice and a fair price. What more can I ask for. Thanks to mr Tim and there whole crew

Had an issue with our alternator traveling through from MA. After being turned down by 2 other places Carolina Tire Company actually sent someone to us and had us up and running in about 20 minutes! Nicest people and amazing service. I believe the guy that came was named Bryant and he was so nice and knowledgeable! Cant express how courteous and all around amazing this place is!!!! Thank you so much!!

Always great service

I went to get my head lamp replaced.. then I added an oil change and a tire estimate.. They handled me professionally and with curtesy!! I am coming back for 4 new tires next week!! Highly recommend them!!

I highly recommend this place very nice people and they do great job

We were traveling from NJ to FL when we discovered a brake issue. We were very fortunate to find Carolina Tire in Rocky Mount. They diagnosed the problem, ran to get parts, fixed it and had us back on the road in an hour.In addition, they took the time to explain what else we should check after our return. The best was that they were closing and stayed open for Norm to fix it for us. Great way to do business and we cant thank them enough!

Top-tier mechanics and one of the most reliable businesses in Rocky Mount, NC. Highly recommend to friends, family and those traveling through the area. Ask for Bryan!

I brought them my 2001 Mercedes Benz and ask them to put some front pads on. Precision Tire was going to charge me a hundred and sixty-five Evan though I had my own pads. I came into Colony Tire and I could tell they had other Mercedes customers on the lot which was a good sign charge me $65 plus install sensors on each tire finish Fast and professional

Love this place, great professional staff, great prices, knowledgeable and caring. The staff is all about helping every customer that comes in the door. They are excellent, will always continue to go there.

Good prices..good service

These guys are very friendly, and thorough! My mom referred me here, told me how honest they are and shes been coming here for years...i can see why! This is the place to come to!!

The fast friendly service we received at Carolina Tire Co. was excellent! They fixed the oil leak in our van and got us back on the road in a surprisingly short time. We mad it to Florida and back home with no problems. We are in the automotive business and most times we only hear the negative comments so I wanted to share some positive feedback, thanks and keep up the good work.

I have used this shop to repair two cars with different issues. They are professional, honest and fairly priced. They do great work!

Great service👍

Worse business. They hit my car and this owner Tim believes other peoples insurance should pay for his mistakes. Do not make any deals with this man.

It was a great experience great customer service and guaranteed work

Ive always gone there. Pleased and friendly staff. They call you with follow up

On our way to Florida from NYC and our alternator malfunctions! What could’ve been a huge and expensive set back was quickly diagnosed and repaired at minimal cost! Bryan and his team proved that good honest mechanics still exist. Thanks Bryan!

Excellent customer service and great price on tires. They got us in and out fast.

Awesome staff and they give great advice ...alao great prices on new tire sets... Which include free rotation and the alignment is half off if you get it when you get your new tires put on

Love these guys. Honest mechanics that treat you right. Wouldnt use any other car repair business.

Always friendly staff. Great work and dine in timely manner. I would highly recommend my friends here

Good place to get your vehicles serviced. The people who work on the counter are very courteous and knowledgeable. I have been dealing with them over 30 years.

Excellent customer service and fast work.

Great prices, they do great work

Tim and everyone were so nice on the phone. It was so easy doing business with them!

All the team are pleasant, friendly and knowledgeable. We have been with Carolina Tire over 20 years and have nothing negative to say about our experience with them.

Very helpful and easy. Wonderful staff

Carolina Tire Co. is staffed with friendly and competent people who are willing to go above and beyond to help people with their cars.

I recently went to Carolina Tire to see about engine running too rich the mechanic Bryan told me 100% it was the fuel pump and that he was going to cut me a deal on the pump and it was only going to cost me $392. Carolina Tire is supposed to be tied in with Nappa Supply so I went right across the street to Napa and the price of fuel pump was only $263. I didnt appreciate them trying to sell me something more than what it is. So I bought the pump put it in and that is not the problem. Brian the mechanic said fuel pressure modulator is built into the fuel pump that is true but that was not the problem there is a nother fuel pressure modulator on the spider injectors under the manifold. So I wasted my money and $150 to pay somebody to put that in.

My experience with this Carolina Tire was aggravating and did not meet my expectations. I recently had a brake problem with my truck while out of town. I called around to see who could do major brake repairs and Carolina Tire said they would take a look. Once I got my car back, I realized that the repairs were not complete and there were still problems with the brake system. Not only that, they had lost my key. They never informed me of the lost key. They simply made a new key. However, my key chain also had a key fob attached. I made them aware that I wanted my keyless remote replaced and that my brakes were not correctly repaired. They informed me that I would have to wait and that they could not find my key fob. After hours of waiting and many conversations, they agreed to take another look at my truck and replace my remote. I do not mind paying a fair price for quality repair and customer service. My frustration is when a company is defensive and unprofessional in their responses. When a consumer does business with a company they should be whole upon leaving. My frustration and the reason I would not recommend Carolina Tire is their lack of accountability and professionalism. If you lose something, take responsibility. And if the repairs are not complete, offer solutions, not excuses.

Best in Rocky Mount .. keep you informed as to future car needs ( tires needed in a few, etc.). Trustworthy .. will not gouge you .. will tell you if there is something needed now...and Honest. Friendly people.

Its really good not having to worry about being taken advantage of about issues with our cars.

Great service crew and service, with my interests and concerns as number one priority.

Nice and fast, thanks. Inspection, tires....they get it done!

My appointment was 8am for front end alignment, they took my car right away. Was out in a little over an hour. Thanks.

Very good service with reasonable prices

When traveling from SC to MD yesterday, staying in the KOA in Enfield NC I noticed a noise from my engine in my PU truck. The KOA owners gave the name of Carolina Tire. I called at 5:00, got an appointment at 8:00 the next day, was on the road by 9, the costs were reasonable and the staff very friendly. A shout out to the professional mechanic who brought the failed bearing to show me what went wrong. The people of Rocky Mount have an excellent auto repair shop in their back yard. Thank you Carolina Tire.

They were very nice and helpful in answering questions

Quick-ish but very friendly and accommodating. Ill be going here foe any tires in the future.

They are genuine in dealing with customers. Did a wonderful job on my Range Rover sport

Did good work on my radiator, but my airbag light have not went off since I got my car back.

Great service, and people you can trust

Many thanks to the staff at Carolina Tire for looking after my family during their recent visit to N. Carolina when her envoy broke down I felt helpless, but when she told me not only were you going to fix the car as soon as possible but also arranged a car for them to tour the University, it made me realize there are still good people in this world. I cant thank you enough.

Great service!

Always a great experience . Thanks guys

Wasnt able to diagnose my car

Always great service!!

Great service

Great work, dependable and fairly priced.

Love, very friendly staff, & informative

Poor service, had my truck for 2months didnt call to let me know what was the problem or anything,and it was a 65 Chevy truck, I guess that was the problem, they dont work on old vehicles,

Carolina Tire always does good work.

Great service Everytime

Great people and place

Fantastic, quick, reliable service.

Worst service found anywhere.

Quick servive

Excellent Service

Good service

Very slow. Made an appointment just for an oil change. 3 hrs later it was done??

Great

Nice friendly & fair Christian fokes