Really Thankful for Erick G! My phone was acting up he helped me get it fixed due to no space. He answered all my questions and was very professional. I highly recommend him! Thank you Erick!

My daughter went to pay off her Phone and was told she couldn’t pay it off until she separated her line. Which was a lie! She went to another T-Mobile and was able to pay off her phone. Every time we go there’s always different ppl telling you different stuff.

I just wanted to say I was very pleased with their customer service. As a long-time customer, I love how I was treated. Answered all my questions. Good job Bernie and Erick

This place is awesome. They got me exactly what I needed with no BS. Shout-out to Amy, super nice and knowledgeable. Been on T-Mobile for 15 years and this is the best store Ive been to.

Im an old sprint customer who had to upgrade. I went to the other T Mobile by the Hobby Lobby as soon as they opened and was told they likely didnt have any phones to upgrade me to (at a phone store?) and Id best just go to the other T Mobile because they couldnt help an old sprint customer. I questioned why not, since its all the same company now with the same product.....Anyhow, glad I ended up at this one instead, Weston was awesome and the only reason Im leaving this review. As soon as I showed up at the store to the time I left about two hours later there were at minimum 3 customers in at the same time and Weston was so proficient and professional he multi-tasked like a pro and helped all of us at the same time. Multiple other customers who came in had been told the exact same thing from the other T Mobile, their loss is this stores gain I guess! Highly suggest not wasting your time at any other store, just go here whether youre a T Mobile customer or old Sprint like me theyre fast and super nice.

Bernie and Amy gave me exceptional service

Every time I go in they always give me the best deals and the best service! My most recent experience was the best with two of the women working there. Both are very professional and to switch to two new iPhone 12s only took 10 minutes (after deciding which colors we wanted)! Always a good time here!

Amy is the best associate I have ever met. She is very patient and smart.

Bernie did an excellent jog in helping me purchase a new phone. Keep up the good work.

Ive had a Sprint Cellphone for maybe 25 years or more. (My current S10+ is great.) I needed to go to the store to tend to some business. The local Sprint Store is easy to find and access/parking was good. Customer service has always been good and my reason for the visit was addressed in a few minutes and I was out the door and on my way to other things to do.UPDATE 6/8/20: Face masks are REQUIRED AT ALL TIMES IN THE STORE!!$

Eric and Bernie were very knowledgeable and helpful. Answered all my questions and took the time to take care of all my needs.Thank you

Had a great experience with the store manager, Kayla.. my phone was acting up since 2:30 in the morning.. she was able to do a soft restart on the phone (I’m was on work clock) and gave me the clarity that there was no need for a new phone.. Fast service with great personality, definitely will recommend my family and friends to this store ..

The staff was great and very professional. Kayla and Karen were amazing! I would highly recommend this location.

Kristina gave excellent customer service! She helped my spouse upgrade to the Samsung10. She also analyzed the plan I had and compared it to a different plan which was better for my family. Not to mention the efforts she made securing a phone case for the new phone.Thank you so much Kristina! Great job!The Berry family.

I have been a customer at this sprint store for years.. for the most part, in the past, I have candidly not been terribly impressed with its customer service/tech staff feeling I was more of an annoyance that a valued customer ... but luckilyn since Sprint perodically rotates its staff members from different stores.. two new staff members have been brought to the store and are awesome !! The recent rotation has finally brought outstanding staff members to their store and Im very impressed.. Kudos to Marcus and Karen.. for working with me recently and going above and beyond to meet my needs and give me assistance required..providing Excellent customer service and care!! They truly make me feel like a valued customer!

Phenomenal store. Fast reliable and amazing staff. Will definitely recommend this store to anyone.....

Excellent Service!

Excellent in store service by Sam Hart last night. Came 30 minutes before closing, and kept him easy past closing. He kept a positive attitude with a smile, even when the customer care was not only rude but hung up on him. Again he did a great job!!!

Great customer service. Weve been to this location several times to buy phones for the entire family. Sometimes there can be a wait because they spend quality time with each customer. Ive also never felt rushed by the staff in order to get to the next person waiting.

Went in to inquire about my bill getting higher so I had my wall up for sure but after talking with one of their newer reps Karen she was quite knowledgeable and left me with a better understanding of what I was paying for and left with a better deal. Definitely my best experience here and will definitely return because of the honest customer service from karen.

I am writing this a little after a week after purchase of my 2 new devices. I went in not really expecting much but was comparing plans and deals with other service providers. I met the manager right off the bat named Kayla I think. She was very friendly and helped me threw the whole process. We went over things like what phones would be the best for my situation and how I could take advantage of some deals that where going on. Needless to say I have definitely walked away happy with my devices and service!

Went in to get a sim card for my new phone cause it wasnt working. Employees refused to help me. Told me they didnt have any sim cards without even checking stock or seeing if they could fix the phone. Called customer service after that and they said that doesnt sound right. That they should have that at their store. Anyways he told me how to fix it thru the settings in my phone. Took me 5 mins after being on hold for an hour. Thanks sprint store for nothing.

Great customer service! 5/5 experience

Kristina was so helpful. She got me a new s10 with no hassle. Great service from her.

The personnel greeted me with a smile, while inquiring about the type of service needed, was providedat the Mesquite store.Also, informed and showed products and offers at the current. Very good informative visit. Thank you.

The employee I was working with was fairly new and needed assistance from his manager who was on lunch break, so he called her to ask a few questions and she decided to come in. As soon as she walked in you could instantly tell that she was annoyed, then started having an attitude with me and the employee. After I told her I was leaving because of her attitude and rudeness she told me I had an attitude too (so apparently that means she can). I’ve never had a great experience at this store, but after this I will never go back.

Customer service from the staff was awesome. Thank you Jaylan, Robyn, Karen and Kayla for my great experience!

Went to this location last week and the reps and visit was great. Not only did they resolve my phone issue in a timely matter they were able to get Sprint to credit me the days I was without my device. I been to many Sprint stores in the 7 years I been with Sprint I can say this is by far the best one I have been to. Thanks Sprint!

Karen and Kim were great. I appreciate their patience with me.

What an excellent worker you have at the Sprint store in Rockwall Texas she is so efficient and kind and great personality she knows her job and she works with everyone in a caring loving way you all need to give her a raise so you can keep her working for your company because she is a great great asset to your company she is also very dedicated to the people who come in this store she knows your company business and your telephones how to repair them she is all around well rounded and a very loyal Sprint Representative we are truly grateful and thankful to have someone here at the Rockwall TX Sprint store her name is Kristina and my name is Joyce Christopher and I’ve been with the Sprint Company for almost 20 Years and she is superb Thanks in Advance

Kayla helped us get our phones activated! She is a miracle worker!! Thank you!!

So I guess the store doesn’t open today since no one wants to pick up the phone for the last hour? Also the store manager has not returned my phone calls. So what is really going on at this store. This is ridiculous. Our first visit was good one at this store, after that just went down hill. I know the service end is not the stores fault.

This place deserves no stars!! Switched my sons prepaid service or what I thought it was to find out I was under a two year agreement with a phone that I purchased elsewhere. To make matters I didnt even sign the contract but yet still got slammed with a $260 term fee. Tried calling the sprint customer service and was transferred to a sales rep for new lines 3x, then transferred to billing which was absolutely no help, then transferred again to finance so that they could be of no help as well, 1.5 hours on the phone for nothing! Thanks to the shady ass sales representative at the sprint store by the name of Christopher Cheriapa, who set me up on a two year contract with my own paid off phone and stated I exchanged the phone when I didnt. My only request was to be on a prepay line but I guess his commission was more important than the customer service that needed to be provided. I will never come back to sprint and will be posting this on every site of theres. Be aware of the sales reps! Wireless service and customer service sucks too!

Great service from Kayla!!!😊

Offered a good deal for phones and plan. Staff members were all friendly. Hopefully the customer service remains 5 stars for the duration of the phone lease.

Was not impressed at all, this store deserves no stars. Customer service was lacking, not friendly, and the person I spoke with acted like he did not want my business. (I was going to buy the new Galaxy phone, but decided against buying it from this location). Very frustrating and they definitely lost a customer. I went to a different location near work and was very satisfied with the service there!

Would give no stars if that was an option. Lured into leasing 2 iPhone 7s with the promise of lease one, get one free; however, the salesman signed me up for a 17 month lease rather than the 18 month lease that is eligible for that deal. Numerous calls to customer service, totaling HOURS on hold resulted in several promises to escalate my complaint. Ive been waiting for this escalation and bill credit for 6 months.Save the time and money by avoiding this place

Kristina made it the best new phone experience yet. Thank you for the great deal.

Christina and the other person that was on staff was great they helped me with my dead car battery and had lots of info of information on phone plans!

Great service and courtesy. Highly accurately knowledgeable of products and services. Thx

I will never return to this Sprint Store again. The wait time is absolutely ridiculous. First, the representatives appear to know very little about their jobs. They are constantly having to stop what they are doing with one customer to go help each other out on what appears to be simple computer operations. Second, they spend far too much time conversing about personal business with each other while making customers wait. They do not appear to have any ability to move with urgency when resolving a problem. Many times I tried to contact the store and had to make, on one occasion, six separate attempts to get anyone to even answer the phone. My phone was left for a repair. I was never contacted to be told when my new phone was ordered. After a week, when I called to inquire, I was left on hold for 19 minutes. I finally hung up and called back only to be told by the clerk that I had been disconnected with no apology. If I had not recently opened my account and would suffer penalties, I would close my account and go somewhere else. I had an account with MetroPCS and had impeccable service from my local store.If you are in any sort of a hurry, or simply expect courtesy and prompt service, I highly suggest you try a different location.

I had great service and follow up from Kristine on every detail of switching companies and phones.

Nicholas was courteous and incredibly helpful; making a purchase of a new IPhone a pleasant experience. Thank you, Sir.

Great service and employees more than helpful! Dave even remembered our names when we returned with our decisions on new phones!

Staff is nice but dont know what they are doing. Every time I go in they tell me something that never happens -- from sending termination reimbursements when I switched to sprint to employer discounts to pricing -- when I call sprint to check status or my bill, I find out that they either didnt do what they said they would or that I was promised something that Sprint would not stand behind. They are a third party store and are clueless about Sprint. I will drive further to another store in the future.

Kristina was amazing at the Rockwall location need more people like her at sprint

Got exactly what we went for. Excellent.

I always have a great experience at the Rockwall, Texas store. Miss Kayla Broussard has been the representative that has taken so much time to fix my issues. She has been such a delightful young lady with knowledge bfe feeeyond and above any representative I have ever used. As a former Army MP and public school teacher (retired) I feel she is an asset to Sprint and if it were i n my power Id recommend her to have her own store!

The employees here were awesome. Too bad Sprint as a company makes them call in to their customer service phone line to get anything done. It was ridiculous. Took them over 4 hours to add a phone to my existing service.

Originally had an issue, but the salesman David helped us turn it around and we are very happily Sprint customers now! Thank you David!

They are friendly and caring. Ive been going to this location for many years and they know me by name. They take care of their customers

Carlos went above and beyond to assist me in my phone troubles. He and his crew stayed well past their closing time to make sure I was taken care of and everything worked liked it was supposed to.

Excellent service!

Great store. Great deals with hardworking employees.

Knowledgeable staff! Got my upgrade he set my phone up, no hustle or bustle! Quick in & out!

Bad service. They take 2 business day just to fix one small issue. All they good at is selling phones. If you have any issue about your phone, just dont come here. Youll waste your time.

Kayla and Jacks are the best ever

Worst Store Ever. This place is a joke. They hardly ever answer the phone. They tell you they will call you back and you never hear from them. It is always one problem after the other. I would not go back there if they were giving phones away. Never do business with them again for ANY REASON

Had to change my rating, they use to have a male Manager that was on themoney with every thing last year then everything started changing.I was offered some pPAD to try pot for $25 bucks and told I could return it anytime. Anytime means anytime, doesnt it? Family member died during holidays.Had nervous breakdown. Covid-19hit. Never used PAD.Told I had to pay $50.00 to return the PAD.Only person that ever helped me and I felt very comfortable with was patient was a young lady Karen @Rockwall store.

Ask for Lo, he is the only one who knows what hes doing there.

Previsit expience is horrible because with the phone number provided, you cant get ahold of anyone and it goes to an unset up voicemailbox.

Great staff. Always willing to help.

This is HORRIBLE it took 4 hours just to get 3 phones. Dont get me started on the waiting time it took way to long to get 3 phonesAnyways just saying ATT IS WAY BETTER

Super friendly but needs a full time technician, especially on Sunday..

This is great...A phone store that doesnt answer the phone!

They always are able to help me no matter what I need.

So mad with this spring store on Rockwall Texas, a guy named VICENT work on my iPhone for 2 hours, and never fix my cellphone problem, I left and go to Greenville TX and this young guy fix my iPhone on 5 minutes,

This store has incredible employees. The customer service is excellent. Anyone who has had a bad experience at this location must have been a grotch. Ive been in there and have seem them handle the rudest people nothing but respect. Ive been to the Sprint Store in Greenville and Rowlett and they dont even come close to the Rockwall store. I would go out of my way to visit them.

New staff and new manager. Very knowledgeable!

Christina helped us tremendously! We were about to switch to another carrier and she showed us how we can save by staying with Sprint. Thank you Christina!!!

Worst experience at a sprint store ever. We were taken advantage of, lied to about multiple things, salesman says ok when he actually doesnt understand. Manager is very disrespectful and allows that behavior from his employees. Done with Sprint thanks to this store alone.

Kristine is the best when I was unable to get help anywhere else, She handled the situation ! This is the only store I will use from now on !

Not happy with This place. A guy there was Rude & not helpful at all.

Go to Taylor L. and whatever you do, DO NOT GO TO THE GARLAND STORE!!! They suck and dont know what they are doing!

They were very helpful in store.Then I accidently got over charged,and it was like pulling teeth to get anyone to solve the problem.

Friendly and very helpful

All the employees care about is selling you something to benefit them. Sprint has poor service.

Amazing staff

Their customer service is just horrible

I should have came here first instead of wasting my time at the Mesquite location.

They ended up not having the sim card I needed, so I took one star, but the staff were extremely helpful.

I have been calling for hours without an answer. I needed to check on the status of my phone because each time I need service and the technician says they will contact me immediately when my device is ready...I always have to call them or go to the store.

Because it does not work.

Business accounts can not get service at this location.

Ive had a otter box for two months the clip broke was told they could sell me another

First time at this store staff not warm and friendly and even though there were 2 other employees working the guy that was working on my phone constantly answered the phone and would stop working on my phone this happened numerous times.

Great service

Set me up with my phone accessories

Its good

Toke my friend

The staff is awesome!!

This was very helpful