This shop has quality mechanics that know what they are doing. I fought with my 1 ton 4x4 dually for months with several different shops including a dealership and only Jackson Automotive was able to properly align the front end of my vehicle. That was 60,000 miles ago - I will only trust these folks to care for my vehicles when I must use a professional shop.

Came in because my fan belt was squealing. After I came back in to pick up my vehicle I was met with a man twirling my my old fan belt and appearing to look annoyed with me. After I paid $200 plus for the repair. The squealing started again less then a month after the shop supposedly repaired the issue. Never again.

Great work everytime.

This is the local automotive repair shop that you want a car novice to visit. They are honest in diagnosing issues and are not out to rip you off. I have been using their services for several years and recommend them to anyone. Joe and his staff will take their time to explain the issues and the options for repair!

Do good work

Ive been using Jackson Automotive for years now. They have always gone above and beyond to accommodate my schedule and vehicles. Their work is always solid and at a reasonable price considering their workmanship. Any time Ive come to pick up my vehicle the mechanic will always come out and go over everything done and other things he may have noticed that requires attention.. Thanks for all your care throughout the years guys! Keep up the great work!

I have been here a couple of times and each time was great! They are a very honest business which I have had a hard time finding in the automotive repair industry. The prices are reasonable and turn around is quick. I would definitely recommend to a friend!

I recently had to have my clutch, flywheel and water pump replaced. I wanted a specific clutch package and because of that, I had to wait for the order to come through. But James was great and always kept in touch, to let me know what was happening with my car. My clutch is holding great now and I had a great experience with Jackson Automotive. Great experience from a trustworthy, family owned business!

Wonder people. Wonderful work

If you want your car fixed. Take it to Jackson automotive repair shop. They have the equipment to test your car and find out what to problem is. They have been in business for a long time. They are really good at what they do. I have checked out almost all of the shops around Rockwall Texas and I have been going back to Jackson automotive. I would take my mother there. They work with chubs towing. So call chubs,have your auto towed to Jackson and start getting ready to drive your car. I have never had to take my cars back for the same thing after they fix something its fixed and its done right the first time. They can do warranty work on most cars. They are all qualified for everything car related auto repair needed. I really feel like you can trust them to be true to you. I have to drive my work car 48 states I depending on their work to keep my car up and repaired I have been able to make it safely back home. When I get a job I get in my car with confidence that it will do the job.

Will definitely go back for more work on my cars Very honest people.

Ive been there a couple times. A family owned and operated business. They do quality work that they stand behind. They dont fool around and get it done quick. Not the cheapest but you get what you pay for and I will continue to give them my business.

The employees are always very friendly. The service is very quick. I have always brought my car here and I have enjoyed their services!

Great experience with excellent staff and employees. Within minutes they were able to identify a problem that had eluded multiple mechanics and cost me a rather large sum of money trying to find. With their help and advice I was able to resolve all of the outstanding issues in my vehicle quickly and affordably.

Great service....they replaced my transmission in my 08 Escalade and it runs perfect. They kept me informed during the process. Would recommend to anyone.

Great work that you can trust. My car had a burning smell. Took it to the shop, and it was a plastic bag that had jammed into my exhaust. No charge. Love having a shop I can trust. Jackson Automotive in Rockwall. Not the fastest or cheapest but I trust them and they will continue to get my business.

These guys were great! My A/C went out and I had taken it somewhere else to get looked at. After getting a ridiculously high quote, I brought my car here and they found the problem quickly and were able to fix it that day. I ended up paying $1000 less than what my original quote was and I felt like these guys were more thorough in their inspection. I also liked that they didnt try performing services I didnt ask for. Ive had some bad experiences before paying for things I didnt want done on my car, but these guys did exactly what I wanted. I felt like they genuinely wanted to help me out, not just get as much as they can out of me. I will definitely be coming here next time I have an issue with my car!!!

They have the biggest hearts!

Jackson Automotive has worked on my car for many years, and is always honest with the exact solution.Very good folks to work with- a Honda Owner Must Visit if you live east of Dallas!

This automotive repair service is the best there is,they well trained technicians and know exactly what they do

I appreciate the honest diagnosis and recommendations by the Jacksons ---- also the three folks I dealt with were helpful, respectful, and thorough!

Honest dependable and they really know what they are doing. Definitely would recommend them to anyone!

Great Customer Service honest and reliable they fixed my ac!

They do Good work. These are good,honest people. I cant say enough good things about Jackson Automotive.

Always honest and great service

It was a very bad experience for me, I got there after I try to get my inspection done and they refered me to that place to fix the horn in my car, so i asked them if they can look at my car and tell me how much and what it was gonna take to fix it, they totally ignored me and after 20 min they finely look at it and it took them 1 hour and 45 min for tell me that horn was damaged and that they have to replace it and it was gonna cost me $150 usd and they try to pushed me to do it even know I told them i did not have time that day cause I have to work that ever offered me to take me to my job but I have to get it done right then. It was very annoying to me, so i walked out then my husband look at it and fix it was not big deal and guess what they took my horn out of my car and not even told me so it took my husband for ever to find out and i have to buy an other one i mean cost me just $18 usd ti fixr it and my husband 25 min to do it,I can not beleive they did all that !!!!!i will never go back to that place or recomended to any one.

Great service, fixed right the first time.

Fast, friendly, and do excellent work!

Always knowledgeable and helpful.

Does work right

Very poor communication

Wonderful experience