My sales person is John Anthony. Every time I come to get my car service, he is always helpful, informative, and kind. This time was no different. He kept me informed throughout the whole process. He was excellence. I would recommend anyone who goes to Heritage Buick for service to see John Anthony. Hes Awesome! Thank you bunches!!

Easy dealership to work with. No markups and very fair on trade-in value. Everything was handled over phone and vehicle was delivered to me. Our salesman Shawn was very prompt in all responses and upfront about everything. Highly recommend and will be a repeat customer.

Steve was phenomenal about three week s ago we drove a jeep that was for sale and it caught on fire on the interstate after a piston had blown threw the block. We didn’t drive it but 3 total miles and the check engine light was on before we drove it. That was a sign however the dealership should have inspected it before having a customer drive it.Obviously there’s not a whole lot that could be done about the fire and the sales rep Steve was very professional on how he handled himself, he was amazing.If it was not for Steve, I would not have returned because the used car sales manager spoke to us after the fire and acted like it wasn’t a big deal. In my opinion he should’ve sat us down in private rather than standing in the middle of the sales floor and said we apologize for what happened obviously that’s out of our control what can we do to help you find a vehicle. Nope there was none of that from the used car sales manager so I told myself I would never go back there.When this truck arrived I called Steve he came in on his day off insured me that I would not have to talk to the manager and the purchase was done that night. Had it not been for Steve I would’ve never returned to the dealership. The used car sales manager had a chance to help but chose the path that he chose rather than helping a customer. In my opinion, that is piss poor management.

Awesome Staff.. was hoping to see 2500 2022 in route but... having to wait.. Awesome Staff very friendly Helpful... Great positive value for my pick up. Thanks 👍

Made an appointment, with the understanding I wouldnt have to wait to get worked in. After waiting an hour my contact came to apologize for the longer than usual wait and offered water. Only to tell me it would be at least another 45 minutes. I was at the Service Department for 2 and a half hours..ugh

By far, the best car buying experience I have ever had! The team at Heritage made the process quick and very easy! My salesperson, Terry was very prepared and professional.. greeted me upon arrival, had the car I was interested in ready and waiting for me. I was able to trade in my old GMC and purchase a beautiful new GMC Yukon XL, and was out the door in less than 2 hours! Great staff all around!

Fantastic Experience.Awesome Awesome Customer Service from everyone I encountered at the dealership. Open, up front, honest and high integrity.I would like to personally Thank the following people.Katie (Concierge)Shawn (Sales)Josh (Finance)Howard (Delivery driver)Well worth the drive across DFW to look at the vehicle, which I did buy. There was nothing hidden and no wasted time haggling.Highly recommend.Thanks everyone who made the experience FANTASTIC.

Great dealership, had a nice experience. Ask for Mario, he was wonderful and not pushy at all. Went above and beyond to make sure all my needs were met! I had worked with 2 other dealers and Mario was the only one to make it work. He also is very patient and understanding of my individual needs. Overall a wonderful experience and would recommend to anyone looking for a new GMC!!

Our advisor is Lacy Morris. You have an amazing employee here. Lacy was in constant contact with me about the process and what was being done. Lacy did an excellent job

Very quick and everything was exactly as we discussed on the phone and emails. Probably the best experience I have ever had buying a vehicle >

Having an appointment made it a great experience. The service rep had my information ready and I got my car in and out in less than an hour. All the benefits of service at the dealership were explained ( didnt really know about the road hazard extra). We will definitelybe back.

Great experience, if you looking stop by and see what they have to offer for you since the have so many options, stopped by for oneAndWe ended up with 2, they also have a GREAT SERVICE DEPARTMENT which offer a variety of services than can be done at the location☝️

I purchased a new truck at this location. The salesman Junior went above and beyond to make me happy. I went into the dealership knowing what I wanted, and what was reasonable for my trade. The sales team made it happen without any games, and had me closed in less than 45 minutes. One of the fastest experiences I have had. I appreciate the sales/finance team at Heritage doing such an outstanding job!

John is great. He remembers me, and I get my car in and out in an hour for my oil change and tire rotation.

JR did a great job. I have purchased a lot of new vehicles, and he is a great salesman. The paperwork was as fast as I have ever finished, no hassle for extra things.The only issue was that the vehicle wasnt clean when I picked it up. I dropped it off and they cleaned it again, still not great. There were a couple of spots on the hood and the top with small scratches, appeared to be from someone leaning over the vehicle when they were working on it. I polished them up, its good.Overall great experience, just need some supervision in the detail department.Love the new truck.

I wish everyone was as professional as these guys, they literally made everything as easy as possible. Yet they dont bother you or pressure you what so ever, they ask you what you want and that is what you will get, period!! The way these guys do business, their lot should be empty 24/7 with cars flying off the lot

We worked with Shawn to get my mother a new Envision. Unfortunately vehicles are in short supply and we weren’t able to purchase, however Shawn worked extremely hard to help us and did everything in his power to make it happen. Would definitely purchase fro Shawn in the future!

Great Dealership! Management, sales and service are all great folks who have always done what it takes to make us happy!

Steve was excellent to deal with. He made the buying experience very easy. He stayed in touch and did everything he could to make it a great experience

We were greeted & treated as if we were Special at Heritage. The Salesman was able to answer every question about the vehicle we were interested in. He did comparisons between cars, but never pressured us in any way. Never rushed us, was very patient. Did all he had to do to get the exact car in the color we wanted! We had NO negative issues at all!

I picked up my GMC floor coverings and they had th.waiting for me, no issues no complaints from me

Jim really stepped up and help me in my bind. Flat tire and needed to go to a funeral. He called around to get the tire I needed and made it happen in a quick time frame, very grateful for his kindness and customer service!

Mario Retta was a straightforward & honest sales expert. Despite an auto manufacturing setback making truck availability sparse, he did everything possible to ensure I was able to purchase the exact pickup I wanted! Thanks Mario!Throughout this buying process I visited 6 dealerships in the Dallas area. The Heritage team outperformed all of them in professionalism & simple customer care!

Courteous, professional service advisor and service team. This is appropriated as I am new to the area. Service advisor welcomed me with a smile and tour of the service waiting area. Jim provided feedback on my service and answered my questions. I appreciate the after service resources provided on the closing paperwork. Jin explained those also.

Junior the sales guy was outstanding when I went on the second day to actually pick up my car but the first day I went the staff was not very friendly. Im not sure if it was because I used outside financing or because I was a black woman. The crew you actually deal with consist of mainly men that are Caucasian. There were a few minority men but not many. The feeling was cold and somewhat uneasy. The vehicle I truly wanted was there so I just said to myself bite the bullet and complete the task at hand. This was not a purchase to remember. I felt like I was in a movie where I walked into an all Caucasian establishment where I was not allowed. The second day again was great and one of the same individuals that was there on the first day was a bit nicer but it seemed forced. I will not go there ever again nor will I recommend anyone go there in the future.

Fast, courteous, clean. Full explanation. Top notch! Thanks all!

Great experience! Very pleasant and professional. I purchased a 2021 GMC Acadia and I love it. Suv rides magnificent.

Shawn did an awesome job. The process was very easy. My wife and I will be back in few years for our next vehicle !

Good friendly dealership.Knowledgeable service staff

We showed up at 10am and was driving off the lot with a new vehicle by noon. Quite possibly the easiest car buying process that we have ever experienced.

Very nice, polite, friendly. Would definitely buy again.

We just purchased our new vehicle from Heritage GMC and it was an amazing experience. Everyone was very friendly and knowledgeable. I highly recommend them!

Shawn (sales) was fantastic.Katie (Concierge) was very custom service oriented.Jeff (Finance) was very efficient.

Im happy here. Bought both new and used. Everyone is great. They will earn your business if you let them. Fair deals and no games or pressure. They are honest. I dealt with Jason and JR; both trustworthy guys.

Katie Stovall, Shawn Waara, and finance officer Brad Tittle we’re all outstanding. Being in the military I’ve lived in 7 states and bought vehicles all over. These folks at Heritage GMC made this the BEST experience I’ve ever had with the purchasing process! Thank you

Always have a great experience dealing with Heritage Buick. John Anthony is always so great to work with.

Mike, Service Manager was very helpful, determined what repairs, I needed and did an excellent job!

You had my truck from aug 12 to sep 11 It came in with multiple codes only one of which was repaired. MEL came back on 25 miles after I picked it up. Truck was filthy from sitting on the lot outside and had no fuel left in it after the maintenance drive!

Shane has always been a fantastic salesperson for us. We really appreciate all that he did to help us get into the vehicle we wanted. It is why we drive 2.5 hours to Heritage.

Jason Leek did an excellent job of getting the vehicle I wanted and very easy process of purchasing truck

Stopped in for a hard to find part fir my truck. Roy here in parts was great. He did a little homework and found it. He didnt have it in store but sent me just a half mile away to Lakeside Chevrolet who did. Eric at Lakeside already had my part waiting for me. Best service Ive gotten from any dealership Ive ever been too.

Outstanding service, polite staff. I felt comfortable with everyone there. Excellent job

I had a pleasant experience and everyone acted in a professional way. well done

Service was quick and they didnt try to sell me something that I didnt need. Very competitive price.

John in the Service department did an excellent job taking care of my car from scheduling all the way through completion. The communication was TOP TIER and the work was done ahead of schedule! Awesome Service!

We took my husbands truck in to be serviced for a specific issue. He spoke to Lacey and she understood his issue and said she had heard of it and they could get it fixed for him. They called us a few hours later and said it was ready. Here we are a week later and the issue is still happening and when he called today she said Im sorry, I wrote it down as a radio issue. He never mentioned it being a radio issue. Now they cant get us in until late next week and its super inconvenient with our schedules to get it back over there. If she would have followed through the first time we wouldnt have be worrying about it again. Super frustrated and taking to a different dealership for repair. Would not recommend their service department if they cant follow through and get it right the first time.

I took my 07 GMC Yukon in to have an estimate to repair the back passenger side window as it had fallen of the relay track. It was there for 2 days before I received a call telling me it would be $750 to replace the relay track. I was stunned so I asked Jim Lusian, the service consultant, to please tell me if the relay was actually broken or if the window simply had fallen off the track. He said ok that he would take a look. I didnt hear back so I decided to go up there. When I got there, Jim took me to where the vehicle was and told me that the panel had been put back on!!! Now I thought that was strange because if I had told them to go ahead with the repair, they would then have to take the panel off again. So, Im thinking they never took the panel off in the first place and just quoted me the cost to replace the whole thing. There was a $150 charge just to see what the problem was so I told Jim that I was NOT going to pay the $150 unless I saw the problem. He said well, we have 2 options, 1 you can just take the car and not pay the $150 or we can take the panel off and charge you. At that point, I was willing to just take my car as I didnt believe they checked it out. So he took the vehicle into the garage and closed the door. When he came back out the panel was off and showing me where the relay had been broken. At that point, I had lost confidence in these guys and just left with the panel off. As it turned out, I was able to fix the problem myself for the cost of parts which was $150 and it took 30 to 45 minutes.

Excellent customer service. Immediate attention, quickly understood the maintenance problem, clearly explained the diagnostic steps, carefully explained the recommended solution, provided repair cost estimate and communicated wait time expectation. Good Job!

Quentin Julio & Brad were excellent to work with. Each helped while I was there. I wasn’t expecting to leave with a new vehicle but I did. I traded in my 2020 Chevrolet Duramax for a 2021 Yukon XL and I’m very happy!

Had to have airbags replaced due to recall. I dropped the truck off at 8:20 and it was ready by 11:00. They were very nice and completed the work in a timely manner. And I had never been a customer there before! But I will be in the future!

It was easy! I called in, you had what I wanted. You sold it to me at the price I felt was fair and the deal was done in 24 hours. Your finance guy beat all the rates I could find! Thank you. My sales guy was easy to work with too!

We were new to the area and the moment we walked it they made us feel welcome. Our buying experience was fast. To the point and no BS. The financial part was a breeze and everything was explained to us.Six months later when my husband needed a new vehicle, they made us feel like family. They found the vehicle he wanted, had it moved to this dealership and smooth ride all the way home. Thanks for the wonderful experience. We will see you again. In a year maybe. 🤣🤣

Heritage GMC was outstanding! Everything from ordering my vehicle to walking out the door was flawless, professional and our sales professional Shawn was amazing. This is my second vehicle to buy from This dealer and I won’t ship anywhere else.

It was just a simple oil changed and tire rotation but everyone is always friendly. I was going to Uber home but was offered a ride from the staff so that was nice.

No high pressure selling just show us the suv we wanted and was honest about prices.

I have purchased more new cars over the last 30 + years than I care to count so I have more dealer desk time than I have wished to. Now having said that it was a pleasure working with Shawn he is a great professional that I will tell many of my friends about and I cant say enough good about him. Thanks for having him there.

I realized today I set my service appointment for the wrong day therefore I showed up a day later. My service advisor, Michael Jordan thought it was his fault. They were able to still take my vehicle and service it quickly with no problem at all and without me knowing the mistake I made. It is rare nowadays to find such great customer service. From purchasing the vehicle to servicing, this dealership has been great!Thank you

Purchased A truck from Heritage GMC Mr.Hogue was knowledgeable about the truck .answers all are questions. Was a nice experience. Highly recommend them.

Great experience with Julio and the whole team. This was our second purchase in a month.

Julio Mactas was very knowledgeable and helpful, worked hard to make sure the purchase went smooth and easy. I have bought many vehicles from Heritage over the last 10 yrs for myself and family, and this was exceptional service as always.HP

Great service and wonderful people. Love being informed of items that need to be serviced and repaired. Makes it very easy to budget and get things done to keep my vehicle at its best.

Mike Jordan is a great service advisor.

I was impressed by the style of sales process at Heritage Buick when I said I was going home and think about the transaction I didnt get a visit from the sales manager and try to change my view. The next day when I came back the salesperson was able to make the price change that made it possible for me to purchase the vehicle not going back and forth to the sales manager for approval. This was my 7th purchase of a new vehicle, it was surely one of the most pleasant.

BAD CUSTOMER SERVICE. Was on the phone with an older man from the sales department asking about a 60k truck that was listed for sale. He just said Its sold when I asked if it was the right truck he didnt respond. Then when I asked again he just smacked his lips and hung up the phone. Glad I wont be giving them my business, and I dont think you should either.

Our service techs are the best. John and Lacy know we travel for work and well with us

4th truck I bought from Heritage, Sales and finance did a super JOB thanks Steve and Brad you guys ROCK !!!

Our salesman, Doug Hogue, was phenomenal! I contacted him in early December and told him what I wanted. He searched far and wide for several weeks and found the Yukon we were looking for. Doug kept us updated on the status of the vehicle the entire time. Once the vehicle arrived, I told Doug that we needed to quickly go through the purchasing process because my husband had a tight schedule on the day of pickup. He assured us that it would take no longer than an hour and much to our surprise, we were in and out in less than an hour. Thank you to our salesman, Doug and Brad in finance, for making our purchase an enjoyable one!

Called to make an appointment for a recall and left a message and my number and never received a call back.

Jim Lusian, the service consultant, was very pleasant. He explained what was needed and did not try to pressure me to buy a service I was not prepared for that particular day. The services I had originally requested were performed to my satisfaction.

As per usual we were taken care of in an exceptional manner. John Anthony always makes sure all my needs are met and everything is communicated. Thanks!! Ravin Blow

Good service,polite,able to diagnose and repair the same day

Johns customer service skill was Great!! he work with you and in his skills was always positive, he never act like you dont know about your car. again hes Great!

Completely disorganized and not customer friendly. The service department is a joke. We have been customers for years and we would not recommend anyone purchase a vehicle or service a vehicle there. Super disappointing. The only redeeming quality is Shawn Warra...if he’s still there. He is amazing and will bend over backwards to help you but doesn’t have much support. The loyalty we have shown over the years definitely isn’t reciprocated.

Julio was very helpful with the information of the vehicle I went to test drive.

We have purchased 2 vehicles within a month and will 100% be back if we ever decide to trade these in. We both have our dream vehicles now thanks to Terry!! Would 1000% recommend Hertiage and Terry to anyone I know looking for a new GMC or Buick

Very quick to get me a price, honored the price, didn’t try and sell a bunch of packages in finance, was able to get in and out like I needed to! It was awesome

Starting with Katie Stovall she notified me as soon as a new Denali arrived and made sure it would be ready for us when we arrived. She also checked on all applicable discounts we were eligible for and set us up with an awesome price. Jason Leek had the truck ready for us to drive and when we returned he sat down and helped us set up the GMC features so wed be ready to go. Brad set up the financing which took all of 15 minutes and we were out the door in less than two hours start to finish. It was, without a doubt, the best experience Ive ever had buying a vehicle.

Friendly.. customers come first.. most of all the people are just great.. I would recommend them to anyone

I had been dealing with another dealer until the buyers order they presented me ha an additional $3k package of bogus items I didn’t want or need. This was after 3 days of slow sales calls and back and forth wasted time. I reached out to Heritage online and received a response within 25 minutes. Katie returned my phone call and patiently listened to the drama that had taken place and I just wanted to purchase a new truck without hassle and honesty. I presented the buyers order and let her know what I was expecting, she said they would be back in touch shortly. At the other place that meant 2-6 hours at best. This initial contact took place at 6:30pm. I believe around 6:50-55 Shawn returned my call and also presented a buyers order via text. He walked me through it and it was as asked. Not only did he make this simple he made sure that my vehicle was to be tinted the next day per requested and delivery to my house would be the following day. I hung up and spoke with my wife and couldn’t believe all our needs and demands had been met in a 30 min span. I had been in the sales business at a family owned dealership from 2005-08 and it felt like I was back in time. There are very few dealers that hire exceptional employees like Kati and Shawn that are straight forward, honest, and actually listen to each customer. I will continue To recommend this dealer to everyone I know based on the exceptional customer service we received. Thank you for making this the easiest purchase ever!Nic and Heather Ray

This visit was my first time at the dealership and it was a great experience. I came in for an oil change and Michael Jordan was great. I really appreciate the added benefits that were included.

There was a long delay getting the required parts. John was helpful as always and we were happy to have the Acadia back in service. Unfortunately, there are already warning symbols showing on the dash and emails from OnStar. With less then 50k miles we are not very happy with the problems we are seeing. Although we love the car, we are beginning to think that we made a mistake purchasing it. I expected very few problems with the Acadia.

Friendly, educated staff who worked quick to take care of my needs

Very pleasant, from the salesman to the finance man.

Steve Tolliver was so kind and patient --so knowledgeable --worked so close with me to smooth out all the bumps to make the deal! The finance manager was fast and efficient ! I love my new truck!

Everyone is always courteous and helpful!

Great experience - no pressure. Dealership was a pleasure to work with. Doug made the whole process enjoyable and I am very happy with my new Buick!

Last week I made 3rd purchase from Heritage. I got a great trade in value and took advantage of every offer from the dealer and GMC. My new truck is just a dream!!! I’ve been using Heritage for service for 5 years and they are great. Oil changes are a breeze! So fast!I like the non-nonsense style of this dealer. They work with you to make sure you are getting all discounts you may qualify for... for example, they told me on my first truck to run across to Costco and upgrade my membership (49.00 extra) to qualify for a 750.00 Costco gift card. I was completely unaware of the promotion and already agreed to buy the truck, so this was just a great bonus. It paid for my gas for a LONG time! They just really go the extra mile to earn (and keep) my business.

They were very fast to get the work done. The service personal was right there to help and very friendly. Thank you for your help.

Easy process to purchase my Yukon Denali, no hassle and all up front info

This is the second time Lacy took care of me - the first was on a service visit I mentioned the windshield wiper fluid wasn’t spraying …. Picked it up an bam she had them fix it - today was running late and needed a remote battery she stopped what she was doing and bam put a battery in it I like 2 minutes … totally recommend Lacy

Everything went smoothly. I had spoken at length on the phone with Doug Hogue before I visited your dealership. He pulled the car I was interested in and had it in the front when I arrived and that was the vehicle I bought. Doug was patient in explaining all details concerning my buying experience. Also Brad Tittle was great. The financing part also went smoothly.

Very thorough. Nothing unexpected. Friendly. Timely.

Friendly staff with competitive prices

The service mgr was ready for me and the wait was minimal. Everything seems to have gone well and the service guy gave me the details when they were through. Only complaint isnt about your service dept but the car wash I had a coupon for on my receipt. The only thing the coupon covered was the basic wash and not the other services and they wanted $18.95 with the coupon for the same service I get down the road for $15.95 with no coupon The treated me with no respect when I turned down the other work

Treated very fair. Lacy and the mechanic took their time and made sure everything was done correctly.

I bought my chevy silverado here and decided to come back to get an oil change. This was the 1st time I have ever taken a vehicle to get serviced at a dealer because I have always heard its too expensive but I was wrong. This place has great customer service and they didnt try to push me to get any unnecessary repairs but did recommend some for my next visit. I will definitely be coming back to get my next oil change and more

Great people to work with Julio, Quinton, & Josh. Very professional1No pressure from the team. thank you Heritage Team--

Jason is a great salesman. He was very helpful and informative through the whole buying experience. Great place to buy a car.

I bought my car in for an oil change and John Anthony was very helpful he told me that I needed a cleansing add it to my oil changed. and when they did the oil change they forgot to do the cleansing that he said I need i, and I was not able to pick up my car, that day but he offered to deliver it to me and he was being very honest because he could have not told me, I was very pleased with Mr. Anthony

I love the Lacey at this dealership. She is so sweet and always goes out of her way to make sure me and my car are taken care of.