I like Michaels because its smaller than Hobby lobby... I dont like to go through huge stores, they tire me... Michaels has what I need (usually) and I can even do curbside pick up now. They have lots in stock and gather my online orders quickly. If I do go in, the only thing I find not exceptional is the floral area, which tends to be slightly hard to get through as its messy. Not worth getting upset over. For the most part, their prices tend to be lower than Hobby lobby. Their products are clean and well made. Customer service is good. Need more employees but doesnt everyone these days?

I went looking for Dia de Los Muertos decorations. Last year they had loads. This year I was disappointed.

Went shopping so my daughter could make her own mum

Always a great place to shop. Be sure to time it right to get the 40% off deals though!

Wonderful customer service. I was excited to see Halloween being set out. They answered all my questions and it was smooth sailing through the store. Even with three kiddos.

Was there for the $5.boxes or bags,purchased about 6 of them and was HAPPY with them all.

This is where we go for stretching and framing. The best quality in town.

Love the Fall items available! Complaint with this store is that it always seems cramped. Narrow aisles.

High prices. Coupons make this more palatable if you have their app. Friendly checkers and staff if you need assistance.

Great store and usually will stocked. Pricey as always for some things, but the convenience and sale items make up for it.

Good store....high prices though.

Found what I needed but the materials were in 3 different places. It should be labeled and all in one place. I had to get someone to help me.

Small store but great products and prices

As it was so close to Christmas I expected limited items but the Rockwall store still provided a good selection. The cashiers were very helpful even reminding me about coupon offers available. I purchased a beautiful wreath regularly$100 for less than $40 and other non holiday accessories. Ill definitely be back to this location.

The frame design center is super nice and the young man there was so helpful. However it is SUPER expensive. 2 custom frames with 75% discount was still over $800.

Great place, great people. Always have what we need at a good price!

Clean, well-stocked store. Quality mercandise. Friendly and efficient cashier.

Everyone was very nice and they even had a free pot decorating station set up for the kids.

I am a personal shopper and was dispatched to Michaels, Rockwall,Tx where Judy helped me out. I had to find certain paints and papers for my client. It was a pretty long list. Now, I had no idea where some items were and Judy helped me find everything and she was soooo patient! This store has really upped their game and Ms. Judy was simply the best! Thank you so much, Judy! I’ll be seeing you again!

I mean, it’s Michael’s. Good but it ain’t no hobby lobby

Best store in town for arts and crafts.

This Michaels is well stocked for most craft needs and art supplies. There is a decent amount of variety and everything is sensibly arranged. Staff is helpful and kind as well

Always have what I am looking for

Love this store. Customer service is great as well

Good craft items

Always has more than I think it does. Even if it doesnt have what Im supposed to be looking for at that time

They always have what I need!

I absolutely LOVE this store!! They even take competitors coupons!! I got 60% off using Joann app!!

Extremely rude staff. Arrived at 6:25 pm on a weekday to get custom artwork I had framed. Waited patiently at the framing counter to be helped while someone was standing in the back room talking on the phone. She finally asked me if I had been helped, to which I replied no. Obviously I hadn’t been helped, but that’s fine. She then asked if I just needed to check out to which I replied no I needed the framing service (which is why I was standing at the framing counter). She then said no one was available to help me. I have never heard of Michael’s framing service only available during certain hours, nor was there any sign that said framing only available during certain hours. They advertise custom framing all over their website and app. Never got an apology. Asked to speak with the manager, and she replied that she was the manager! Wow. Her name was “Jolee” or at least that’s the name she gave.

So much better than Hobby Lobby.

They must not have a phone at this location, every other store answers the phone except this one, I try making sure is not closed because the drive is long for me and sometimes the hour schedule listed on the web may not be updated so I like to get a hold of somebody to make sure but no luck here, never ever pick up the phone.

My sister and I always visit this store we love it. Great service always with a smile. 😀

My experience at Michaels is always amazing. I love the quality of all the merchandise Ive ever purchased. Ive utilized Michaels alot since Ive started my own business and its been a fun and creative experience.

Prices competitive, friendly staff (very helpful) at checkout. Be sure you bring coupons for items not marked down already.

Love the selection of resin. And also the coupons actually apply to things I would normally buy!! What!? Love it.

This Michaels Sells Cloth!

They had what I went for and my coupon applied!

Store is always very clean and the staff is the most friendly out of any Michaels Ive been to!

Usually good, their spray paints were very disorganized this time, and they were out of stock of matte black spray in every brand.Went to home depot and found a better spray for 98 cents.

Staff is always super helpful and friendly.

I love Michaels its not as Big as Other Decorations Store But i will be Going back....i love Micheals...

Little pricey but okay

I would call before trusting the on-line website. Said they had in stock and when I arrived sold out

Always a pleasure visiting! Friendly & helpful crew.

Its a very nice store and everything and is. The staff is super friendly!

With a receipt cant get full refund, because receipts expire on scrapbook materials. Why?

I usually love coming here, but today there was an employee who was completely rude towards my son. Absolutely rude customer service!

Always great

They had a great sale on all regular priced items off by 30%Clearance is always my favorite section and the jewelry supplies too.

Organized and always something on sale. Finding exactly what I need is so easy.

Michaels is nothing like it used to be. If you can find someone to help you, which is a feat in and of itself, it’s been my experience that they won’t have what you want, or the quality is awful. Such a shame. Michael’s used to be a great store!

Got some art supplies. Great deals on the value packs of canvasas. Friendly customer service. Not enough working the line when its long, but they do alright.

They advertise curb side pickup, but they apparently dont offer it. We paid for our items online, arrived at the store, have called the phone number posted on their signs 10-12 times and are repeatedly hung up on. We saw an employee step outside (Thomas), stopped him and asked for help. He said hed be back, but that was 15 min ago and we are still sitting out front... about 25 min so far. We should have brought our masks, but didnt think wed have to go in. They should stop advertising they offer something they obviously dont offer!Follow-up... I eventually went inside w/o a mask. Thomas was the only person working a register, with 30 or so people in line. We ended up leaving w/o the merchandise we already paid for. Not willing to wait over 30 min to have someone carry prepaid items to us, and no way to pick up our own order.

Great selection and decent prices. Great sales and coupons.

Very clean and the product and aisles are very organized. The staff is fairly knowledgeable regarding the product lines they carry and where in store things are located. There were amazing sales going on this past weekend in almost every aisle but the yarn clearance and sale were awesome and I loved seeing their entire collection of strung beads on sale for just 2.99 each! My only complaint is that I did not have more money to spend.... but thats really not Michaels fault. Awesome job guys and I love hearing about the partnership with yarnspiration! I cant wait to learn more!

Store was clean and organized, and employees were very friendly and helpful. Definitely will shop again.

Great place for just about every kind of knicknack

This Michaels is painfully disorganized. While I understand it is the holidays, this location is not anywhere near what I know Michaels to be.

Sometimes much better than hobby lobby for real craft items!!!

Clean and employees seem nice but inventory is kinda small.

Clean and organized. Staff is friendly

They were so helpfulBut framing is so pricey

They have a super selection of all of the stuff that I needed. The store was clean and the employees were friendly.

Packed with all sorts of great Christmas trinkets!

Pretty excited when it was a week before Halloween and they already had things 70 percent off. We got lots of great stuff for my daughters Halloween themed wedding next year😊

A good time for the diy folks.They remember you...always a positive sign and a big plus!

Very clean, organized & lots to choose from. Reasonable prices, lots of clearance. I will be going back

This is my favorite store. They have everything. If your into Christmas and you like whimsical its the place to shop. Have fun shopping yall.

Its nice, they have custom framing here... but, definitely overdid it with the cinnamon smell. I was choking on cinnamon scented spray

I love this store. I mostly use their buy online and pick up in store which is so simple and easy. The store staff makes the process even easier than it already is. They have great coupons and great products. The staff are always very sweet, kind and helpful.

Great prices always has what I need and great service.

I love visiting Michaels with my wife. The last time we visited, we had just recently left the local hobby lobby and it was such a better experience. The store was busy, but not over-crowded. The employees all seemed to be in a great mood and the atmosphere radiated that holiday feel. I will more than likely visit this Michaels every time I visit Rockwall.

Very crowded. Customers are very rude or plain stupid that they cant read which direction to walk.

This is the place husbands go to suffer like Hobby Lobby. Wives love Michaels while us husbands follow along like drones waiting to be released from temporary jail. Unlike Hobby Lobby though there is no star Wars stuff that I have found to mindlessly fiddle with.

I must admit, I was rather disappointed. Feels like what used to be a great place has tanked.Sorry, but I am honest with my opinions.Staff was not friendly or helpful and choices were not so great. Kinda cheap quality.Sad for a brand store I used to love.

Always a pleasure.

Great selection.

Any time Michaels has a sale its well worth the trip because one can stock up on crafting supplies, picture frames, silk flowers,seasonal decorations and more. Unfortunately my last two visits were disappointing because the shelves were quite bare and what remained was pretty picked over. On the plus side if you are looking for kids crafting projects they seem to have a growing inventory of options. So, for that reason Im willing to return and give them another chance once they restock their shelves.

Ita always amazing to find new ideas!

Love Michaels great stuff great prices...

Michaels is a fine place to shop ic youre looking for generic or popularized themes. Holidays, unicorns, bohemian... these will always be in supply here. A lot of items are overly priced such as glue for making slime, but there are always sales or coupons to help with that. Its a great store if your expectations are too find cute crafty things for specific types of crafts.

I love this store! It one of my go to places to get my craft supplies. Now we just need one in Greenville. 👍

Always love shopping at this Michaels, clean store and helpful associates.

They had a good selection of items and staff is very helpful.

I love this Rockwall store. Everything is always clean. There are other Micheals in the area that are also clean but this one is the best in the Eastern part of the DFW area. Staff are usually friendly and have a decent amount of staff to help with questions. Still not as cool as the Mesquite location (more staff members) but overall the store is great!

This is my favorite craft store in Rockwall. There associates are always very helpful.

Great hobby and craft store! Large variety of items to select from. I really enjoy the selection of baking items. The have a large collection of unique picture frames in all sizes too.

Their yarn is a mess right now. But its Michaels and I love Michaels.

Always a great place to come for supplying your crafting needs. Extra activities for the youngsters

I used to come here often, but the whole store seems to have taken a dive over the last couple of years. The quality of service from the employees has taken a sharp dive and so many times I have called to check stock on items only to find out they never looked and they are out of stock.

Had a woman named Lois check us out. I showed her the online coupon for 20% off and she refused to give it because she “couldn’t see it” even though I handed her my phone. She also kept picking up the phone while ringing us up (3 times) and had an attitude the entire time. Awful.

Only two people at counters and took forever to check out

Always great stuff

It was literally 10 minutes before closing and the staff greeted me with a smile and great customer service!

Easter sale and so much of it to choose from

I love this store! They have so much more crafting supplies than hobby lobby.

I could spend hours walking through this store! Awesome selection of crafts and items. This craft store is a little higher priced than some of the others but I still love this store!

Coupons, coupons coupons. Who doesnt love coupons and Michaels has a ton of them. You can pair them with already marked down items too sometimes. Always come here for arts and crafts stuff as well as house decor from time to time.

Always friendly, super deals on leftover Christmas items. Stocked up on wrapping paper for next year.

The cashier was very friendly and we were able to find what we needed.