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Montrose Motors MD
11921 Chapman Ave, Rockville, MD 20852, United States
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Montrose Motors MD
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Ja
Review №1

The staff was excellent! Sam worked with us on our purchase and was very knowledgeable about the car, warranty options, etc., and the support staff was courteous and proficient.The only difficulty we had was whether factory warranty was transferrable after original owner. Sam believed it was, but I insisted on getting written confirmation, and we discovered it wasnt. (The fine print clued me in that it might not be - always read and ask questions).Of course, do your homework and be prepared to show comparables for price negotiation (though theyre competitively priced, so not much room to negotiate).

Re
Review №2

The best shopping experience for a car.I have ever had. I was able to pop the hood and trunk and really get familiar with the car. I test drove a few cars. Very accommodating. I was not rushed and they answered all my questions. Sam was extremely helpful as was all the staff. Thank you

Ri
Review №3

Great customer service. Very easy and smooth transaction

Fl
Review №4

I just purchased a vehicle from Montrose motors Rockville Sam is a very wonderful person he helped me through the process and after some days I felt there was a strange voice while driving I contacted them since they provide a one month warranty I took my car back they put on new front tires and their mechanic did the rest on the car in short my car was driving good than before I left a happy and satisfied customer..Rafi is also awesome.

Me
Review №5

My friend referred me to Montrose Motors to purchase a vehicle. first time going out and buying my own car. Sam definitely took care of me and made everything so easy when purchasing my car, 2015 Honda civic. I was so happy that my mother also came in purchased a vehicle of her own under Sam, 2017 Toyota Corolla. I recommend more people who are looking for cars in great condition to check them out. Sam will be hearing from us again when my siblings are ready to purchase!!

Ha
Review №6

Definitely recommend this dealership place!Costomer service is a PLUS!! My friend recommended this place, he got both his cars from here. I’m recommending it to all my friends.They truly care for their customers. They make sure you walk out of there happy.I just got my car about a week ago. Sam helped so much. As a first time buyer and issues with my credit I had lots of issues with financing but Sam made sure the experience went smooth for me. I love my new car and I cannot thank Montrose Car Dealers enough for helping me out.

Ma
Review №7

I recently purchased a car from Montrose Motors and was very happy with the service. Both Rafael and Sam were great to work with. They do price their cars reasonably and for a small dealership, their customer service is very good.I drove the car home and in the night I wanted to go for a drive. The car wouldnt start. I thought it was a dead battery and tried to jump start it, but still didnt work. I called the dealer the next morning and they sent a mechanic to my house to check the car. It turned out to be a lose battery terminal. So I was very impressed with how quickly they acted on it.They do seem like good, honest people. If you are in the market for a used car, definitely check them out.

Vi
Review №8

They are selling faulty vehicle donot buyRam promaster city 2015ZFBERFBT1F6954853Stock#: MMB0017i took test drive i found its have a transmission problem. Transmission should be replaced not repairable

D
Review №9

I recently visited Montrose Motors and oddly enough, I was waited on by Sam. Sam was previously mentioned negatively, in a past review.From my perspective I would have to say that Sam does know quite a lot about sales and professionalism.Although I have not decided for sure yet, if I do decide on the car I test drove, I will ask for Sam to be involved.Sam is personable, professional is very knowledgable on the details to look for when purchasing a vehicle.Also,I was very happy with Montrose Motors no pressure approach. Every employee I encountered was friendly and engaging.

Ta
Review №10

I went to go check out a car and test drive, they were very helpful, answered all my question, were very nice and honest. Although I didnt get the car due to complications on my end I would definitely recommend considering their dealership. Great car and fair pricing, no complaints

T
Review №11

HelloI Drive RAM PRO MASTER CITY 2015. ZFBERFBT1F6954853Stock #: MMB0017Its have a transmission issue i chaked vin no its have a faulty transmission. Its need to change.Dealer is not good they selling faulty product they sell junk. Be aware Dont buy any vehicles

Da
Review №12

Want a good used car? This is the place to go. I had been watching a couple of different vehicles over several months. One came up with the year, the miles and the price I couldnt pass up. Test drove it twice and bought it. Then the engine light (emissions issue) came only 5 days later. No problem. Montrose motors took care of it with no hassle. Sent me to a local mechanic who fixed it right without any pushback. Love my car. Love the service. Would buy there again in a heartbeat. Thanks Sam and all.

Gr
Review №13

The people here are amazing. Theyre very nice, helpful, and they price their cars very fairly. Theyre a small dealership, but the customer service is really fantastic. I bought my 2013 Honda Fit from here and the process was very easy. I never felt like they tried talking me into something I didnt want.

sr
Review №14

Superb used car buying experience, excellent customer service with excellent people SAM, ELI, RAFAEL. I was looking for a good, safe used car, I researched all over the MD and found the perfect one at Rockville “Montrose Motors”. I spoke with Rafael and he had it waiting &ready for a test drive immediately upon my arrival. No hard sales pitch, he let me explore the car, answered my questions and gave the space to figure it out. Did my research online and Eli offered me a fair good deal, so I jumped on it The next day when I went with my check to purchase the car this guy SAM helped me out with the overall documentation very helpful.. Polite…Professional and friendly. Overall, first class treatment and first class experience.

Tu
Review №15

FIve star dealership!Price *****Car *****Maintenance *****Miles *****Model *****Warranty *****BUT ALWAYS CHECKS ERRORS ON SCREEN (error message form TPMS)*NOT ORIGINAL TIRES *I purchased a car from Montrose Motors almost a year ago and after more than year,I am still very happy with my Car. best price cars in market and excellent car dealership in the Area. Much better choices than other known dealership and not risky as private parties.

Ta
Review №16

Sam and the whole team were great! They went above and beyond to make sure we left the lot with a great vehicle. We love our new(ish) Ford Escape and I couldnt have been happier with our service. They even offered us some pizza since we were there during lunch time :p. Thanks Montrose Motors!!

Br
Review №17

Had a good experience here recently. I did some research and found a vehicle online that was at their dealership. When we came to look at it we were greeted by Sam who was very helpful and we worked out a good deal. I drove home with the vehicle that day and am so far happy with my investment

ga
Review №18

I purchased my 2014 Hyundai Elantra from Montrose Motors and had a great experience I got a great deal! And great prices.These guys were very professional and salesman Sam was very kind and helpful and made car buying pleasant! I highly recommend this dealership

Ef
Review №19

Purchased a used car here and absolutely love it. The customer service was stellar. The car had a few issues that they fixed immediately and is working great for my husbands commute. Would definitely recommend and go back when we are ready for another car.

Ek
Review №20

I had a great experience with this dealer. He was very honest and worked with me. I will recommend them to anyone looking to buy a car and wants great customer service.

Mo
Review №21

Their price is really good and effectiveness as well. Their sales guy Sam is extremely unprofessional and rude. It seems hes doing us a favor. He has no knowledge on sales or how to treat a customer. The owner on the other hand is very nice and helpful.

Pr
Review №22

I would like to start off with saying that montrose auto is the best dealership that I have ever purchased from. I purchased a 2015 Hyundai Santa Fe for my son and we are very happy with the car. It was a great deal and the guys at montrose auto made the whole car buying experience a breeze and I would highly recommend this dealership to anyone looking to buy a car.

Ki
Review №23

The transaction was fast: test drive, review the paperwork, pay and drive away with new tag.

Mr
Review №24

Very nice people and very reliable place to buy cars

Da
Review №25

Very laid back. We bought a used Ford Explorer. They did all the paperwork.

xi
Review №26

They are absolutely awesome, I had a wonderful experience with them. Really like the car I bought here, good price and great quality

Ro
Review №27

Had a wonderful experience they were very helpful in helping me find a vehicle for my wife.

Me
Review №28

Excellent customer service especially Sam, he is amezing and cool. Sam great job keep it up

Al
Review №29

They sold me a really good car! I recommend!

Ch
Review №30

I found a truck for my Okul I called the company and asked about the truck they told me it had undergone a 100 point inspection my uncle went to buy the truck had it for about a week in the truck broke down oil pan gasket was gone front wheel bearing was about to come off or stick bracket broke off and when we tried to call the Company back to speak to a manager or someone to take care of this problem because it was under warranty we kept getting the runaround or hung up on and no returned phone calls.

ke
Review №31

Bought a used Honda Civic here a few months ago, to come to find out after seeing a clean carfax that day, it was a FLOOD damaged vehicle by running the vin again. Numerous other issues with the car, AC broken, Pass Seat inoperable, rear defrost not working, spedometer no longer works....STAY AWAY from this place....I dont like posting bad reviews but this place deserves it.

Be
Review №32

I met a very kind and nice dealer.

vi
Review №33

They are very professional and helpful to get any car

Ra
Review №34

Salesman Sam was very nice and helped me with everything.

Gu
Review №35

This is the best car dealer they know how to treat customers and they are reliable I check around about my car find out that I pay very decent price every problem that I had this guy to care of me I highly recommend people to use Eli The car dealer because hes very honest very nice thank you guys I will definitely use you in the future

Mi
Review №36

Purchased a Subaru Impreza for a decent price and was given a warranty for 50% pay by them and myself. I didnt notice there was a gash on the passenger side and when I informed them, they didnt really offer to help fix it. They took care of the parts we spoke about, the center console (broken) and a sensor. Took the car after a few issues to 2 mechanics and the Subaru Dealership and was told there were issues with the Torque Converter, the car was stalling and had an oil leak. Took it back and was told to take it to their Transmission person, who filled it with 4Qts of Transmission Fluid and it worked again, but still had a leak. Took it back and their Transmission guy found nothing, so I took it back to another mechanic and was told head gasket was the issue and also bad Caliper on the car causing a bad squeal. Took it to a 5th mechanic and again Torque Converter was sticking and head gasket leak. $3800 later and I had my car working with a caliper change next . I paid $3,000 less than CarMax, but ended up spending over $4,000 on repairs and 7 months of back and forth and still a gash on the door to fix. Beware of what you are purchasing and be prepared to pay for fixes when you purchase a used vehicle from a smaller company. I am not gonna lie, I love the car, but in the future I will go to a company that is better on honoring their warranty. I have kept my documents in the event that I am able to move forward with a legal claim, but will wait until I have gotten all the work needed done since the bad caliper has caused the wheel to go very hot and made it very unsafe. My 2 star is based on the warranty that was not honored after I presented them documents from the dealership (after paying 200 for the inspections) that showed the Torque Converter, Alignment, Flushes and Head Gasket leak.

Iv
Review №37

Need a new used car, talk to Eli, he will hook you up!

Information
3 Photos
37 Comments
4.4 Rating
  • Address:11921 Chapman Ave, Rockville, MD 20852, United States
  • Site:http://montrosemotorsmd.com/
  • Phone:+1 301-231-4800
Categories
  • Car dealer
  • Used car dealer
Working hours
  • Monday:11AM–4PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
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