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DARCARS Volvo Cars
15401 Frederick Rd, Rockville, MD 20855, United States
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DARCARS Volvo Cars
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Be
Review №1

Its an impressive and classy operation, staff is helpful and professional and will take the necessary steps to solve your issue and give you a good deal. Definitely worth considering for your next purchase, they are strong on Volvo but other brands too. Check them out!

De
Review №2

I cannot speak highly enough about DARCARS Volvo! I am a many times over repeat customer because of the excellent customer service, attractive and reliable cars, wonderful sales, finance, and service team members, including, but not limited to, Cristella Torres (sales) and Jimmy Wong (service), and superb General Manager, Alexander Arman. This dealership has always come through with quality cars, great deals, and above-and-beyond service, which is why I continue to come here first when it is time to buy or lease a new car or have my car serviced. They set the bar high, and I continue to highly recommend this dealership!

Ma
Review №3

I had excellent experience with my search, finding, and the final purchase of my new car with this dealership. Everyone in the team that helped me throughout the whole process was extremely helpful. Especially the sale representative, Mo, who was cordial, knowledgeable, skilled, efficient, honest, and helpful from our first phone conversation to the test drive, selecting, purchase, and the final delivery of my new car at my driveway .He took his time and patiently explained and answered every question I had. He went extra miles on everything he did throughout the process. This was one of my best experiences with car buying which could be stressful and even scary at time. If I want to buy a car again or recommend it to my family and friends, I definitely know where to go.I also wanted to mention that this place has the largest selection of the model that I was looking for, and I had looked real hard for a long time!Thanks again for the exceptional work!

Al
Review №4

Last week was my daughters first experience with DARCARS Volvo on her recently purchased 2016 XC60, and we could not be more pleased. We had previous very good service from DARCARS Jeep, so this was not really a major surprise.Yet due to a glitch in the initial extended warranty information from Volvo, there was some initial frustration (no fault of DARCARS.) However, their service manager was as gracious as he was professional in ultimately getting our repair done timely, and making sure we were availed of our loaner long enough to complete the slightly distended process.Kudos to him and his team, who we look forward to dealing with in future.

St
Review №5

Horrible dealership at the hands of its management. Unethical practices. Bought a used car from them and the night it stayed on the lot, a driver for the dealership damaged the car. General Manager said it was my risk for leaving the car overnight and not leaving at the time of the negotiation. RUN from this dealership. There are plenty of better Volvo dealerships in the DC area -- Don Beyer namely.

Mi
Review №6

Smooth buying transaction. Very nice polite staff. Salesman Talbot was great. The Volvo I purchased is awesome. Thanks so much.

Me
Review №7

We had a phenomenal experience working with Alex and Talbot -- unlike your typical care dealer approach, they were transparent, very fair in pricing, professional, and removed any of the pressure you typically feel when buying a car. We had been to several dealers in the area, and by far, their approach to car sales was the best experience weve ever had. We can highly recommend them to anyone looking for a new or certified car, and will absolutely send our friends and family their way.

El
Review №8

10 years ago Darcars vw helped me purchased my last car and I absolutely had an amazing experience. I knew when it was time to go back I would go back to Darcars .. this time we tried Volvo and Talbot was very sweet and charismatic! He told us all about Volvo and the features and was very professional!Unfortunately the day we came to purchase the car he had already left for the day and we had to make the “deal” with Cristela (very professional as well) and the sales manager Kevin. I do hope Talbot makes the deal or gets a raise bc he was truly great. The final steps were quick and the finance dept was efficient. I would encourage just 1 small but very important tip … if you have a couple coming in to purchase a car .. pay attention to the wife and not simply focus on the husband bc you assume she doesn’t know or understands anything or won’t be the decision maker …. It was slightly frustrating getting interrupted and dismissed considering.. I know more about cars .. i was purchasing the car and I was the decision maker ..so do better on that end please …

ty
Review №9

It’s been a long time since I purchased a car and I never purchased a Volvo before. The great customer service started with my phone call with Talbot to set up time to see a car I had seen online. When I went in, the wonderful customer service continued. Talbot explained everything, was patient with me (and all my questions), and even helped me clean out my traded car when I decided to go ahead with my purchase. Everyone else - manager, finance, tech support were great also. I left with the car I wanted and felt like I got the best deal I could. I would definitely recommend this dealership! Ask for Talbot if you go in!

Pa
Review №10

I worked with Cristela Torres when I purchased my vehicle. It was an easy and pleasant process. I recommend working specifically with Christela if you want to avoid “high pressure” sales tactics. She was helpful but never pushed me. 💗

Mi
Review №11

Cant say enough good things about Julia, she went above and beyond helping us, we have no issues with our transaction. Very transparent

Te
Review №12

We received wonderful service from Manny and the team. Even after the sale, Manny has gone above and beyond to answer and address our questions. This has been our best car-buy experience by far.

Je
Review №13

I traveled 600 miles to purchase the Volvo I was looking for. Talbot (sales), Kevin (manager) and Mark (finance) are great to work with. As other reviewers have noted, ask for Talbot, and youll be delighted with your car buying experience.

Ni
Review №14

Manny at DARCARS Volvo in Rockville was great! Friendly, answered all our questions, and didn’t try to upsell anything. Worked with us to find the best XC90 to fit our family’s needs and wants. Great in-stock selection, found a great car that was maybe a little more than we needed (but wanted!), but Manny and the team at DARCARS Volvo worked with us to come to a great price, and even worked with us to match a very generous trade offer from another dealer on our trade! They went out of their way to make the trade and whole transaction as easy as possible for my wife and I. Very pleased with the whole experience, and love the car! Thanks Manny!Wanted to follow up and add to this review; we loved and appreciated our experience at DARCARS Volvo Cars in Rockville so much, we actually went back 4 days later to see Manny again and replace our other car with an XC40 Recharge! Another great experience with Manny, Alex, and Peter making a smooth transaction; trading our previous car, and financing this one. Everything about the sale, trade, and financing was clear and up front, no surprises, and bottom line, a great deal! Our family is thrilled with our 2 Volvos in the garage, and well definitely be going back to see Manny again in the future. Volvo is coming out with some new full electrics in the next 1-2 years (and beyond), and I think we may trade up again before too long.

Je
Review №15

I purchased a used Volvo S60 at DarCars and had a fantastic buying experience. Sales support is great—shout out to Manny!—and financing was easy and very competitive. My car just picked up today to deliver out of state and can’t wait to see it! I can recommend DarCars to anyone looking for their next vehicle purchase.

Do
Review №16

Chris, Alex, and Darcars made my purchase of my XC 40 Recharge a very, very satisfying experience. Chris gives a priority to rooting for her customers to get a great and fair deal, involving the purchase of a new car, a fair trade in, and the aftercare if a person ever needs it.

Th
Review №17

Great experience with Mo and Alex. Very low pressure sales environment and they had the best inventory in the area.

Fl
Review №18

Having had some bad experiences with car buying I was really impressed by the professionalism of DARCARS for buying a used car! Mo was a great throughout the whole process!

Re
Review №19

I’ve never purchased a car out of state sight unseen but I found a great deal at Darcars and did it! Talbot was awesome! Very kind and professional, he kept me updated throughout the whole process. I drove to MD to pick up the vehicle and everyone provided great customer service. Still waiting on title but other than that all was good. So far happy with my purchase.

Ge
Review №20

DAR Cars sales folks were welcoming and not pushy, made the buying experience easy, despite not much room to negotiate with them-I like polite sales people-definitely a good place to buy.

Re
Review №21

I had an incredibly easy and pleasant experience buying a new all-electric XC40 here. Manny was very helpful, low-pressure, and an all-around great guy to talk to. Compared to my previous car buying experiences this was night and day.

Ol
Review №22

I would never ever go back to that dealership or recommend anyone to buy a car there!!! The used sales manager Kevin along with the finance department knew about the car having issues and they did not care!!!

Wi
Review №23

Great experience. Looked at the car one day, got a great price for my trade then completed my online application and bought the car the next day. Very simple and fast process.

Je
Review №24

Had a great experience at DARCARS Volvo. Julia was my sales person and she was AMAZING. Shes always accessible. When I picked up the car she spent over an hour going through all the features. Shes very knowledgeable, personable and great to work with. Alex, the manager was also great. He was extremely fair and professional. He gave me a good deal, I would recommend to anyone

Yu
Review №25

Great experience ordering with Jeff, great price and came as expected.

Hu
Review №26

Manny, Mohammad, and the general manager, Alexander, were great to deal with. Best selection and price in the DC area for Volvo.

Ba
Review №27

Our Experience was excellent at DARCARS Volvo. We would totally recommend anyone to purchase a Volvo from Manny Rodriguez! Buying a car from Manny Rodriguez at Darcars Volvo, was so much better an experience than we had anticipated. Besides being extremely pleasant to deal with, he totally explained and demonstrated all the functions of the car. He answer all of our questions very patiently. He also told us that he will always be available if we had any more questions or needed any further assistance. After we purchased the vehicle, we did have additional questions and Manny was always available to assist us. We are extremely happy with the service we received.

Ma
Review №28

Will never buy from here again. They assured me as an out of state buyer that the vehicle was in perfect condition. Instead I received the car with a blown speaker, and chips and scratches everywhere outside. Don’t take them at their word

Ro
Review №29

Knowledgeable sales personnel. Excellent customer care.

An
Review №30

I bought a used Volvo XC90 from Darcars. The sales staff were very helpful and respectful. The manager catered to my needs. The finance manager got me through the inescapably onerous paperwork process the fastest I think is possible and he entertained me with jokes along the way. I love my new (to me) car and Darcars made it fast and easy to drive away happy.

Je
Review №31

Daniel the Sales Manager, Paola our Sales Consultant, and Mark in Finance made out entire experience easy, pressure free, and worked with us to find the Volvo we wanted at at a fair price. We also had a great experience with the parts counter personnel as well as service for some accessories installation. I would rate them 5 stars for the extra effort they provided in all these areas! Highly recommend if you are in the market for a Volvo!

HO
Review №32

Excellent dealership. Very professional. My transaction at DARCARS Volvo of Rockville was flawless.

Sa
Review №33

Great experience buying my very first luxury vehicle at DARCARS Volvo in Rockville. Manny in sales was excellent, answered every question, and wasnt in any way pushy. We went in a few weeks ago to test drive a vehicle, and Manny kept in contact with me via email about their inventory, and my additional questions, but never ever indicated I needed to rush or that he was trying to push a sale. He was just honest and a real human being! By far the best car buying experience Ive had anywhere.

Ka
Review №34

Highly recommend!! Great experience experience buying a new Volvo. Our sales person, Cristela, was exceptionally knowledgeable, friendly, and patient. We researched cars on the dealer’s website and arrived requesting to see six different cars. Cristela had them all unlocked and ready for us to see in short order. We were totally impressed with her and enjoyed working with her.

Ta
Review №35

Had a very good experience working with La, with Alex Pedram, and others at Darcar while buying a 2nd hand Tesla Model Y. They were flexible, allowing me to take the car for a test drive unmonitored, and then holding the car for me for 2 days for a small downpayment. Id highly recommend Darcars Volvo based on this experience.

Er
Review №36

Alex and Mo are a great team player. I bought a car 3 years ago and bought it again. All process went through very smoothly and they literally work on my request. I dont have any complaints at all.

De
Review №37

I worked with Mo Mostafavi to get a great deal on the XC90 (far better than any other dealership I spoke to in northern VA or in MD). He was very responsive, and put forth significant time and effort to answer all of my questions both through text and by phone. When I picked up the car, he made my husband and I feel very comfortable throughout the process--he was personable and knowledgeable. He spent a lot of time making sure I felt comfortable with the car and knew about the features I was most interested in. I never felt rushed or pressured throughout the whole process. I would highly recommend Mo and will definitely go back to DARCARS in the future.

Za
Review №38

I have purchased multiple cars at various dealerships in the Montgomery County area and all of them fall short to DARCARS Volvo. They have an amazing team from sales, financing, to service. The staff is very welcoming, and everyone strives their best to provide an amazing experience to each customer. I started my buying process online and was contacted by Mo (Mohammad) from the sales team. He was kind, enthusiastic, and very helpful throughout the entire transaction. At NO time did I ever feel pressured to make a purchase or that I was “just another customer”. He also has a vast knowledge about the entire Volvo lineup and helped me find the perfect car for me and my budget. After working with Mo on my first purchase, I swore I would never buy another car from someone else. This past month I worked with Mo for the second time and once again it was THE BEST car buying experience I have EVER had. If you are in the market for a new Volvo, certified pre-owned, or any used car, you should go to DARCARS Volvo. DON’T FORGET to ask for Mo!

Mi
Review №39

Consistently professional and would recommend to others. Great experience!

Ju
Review №40

I purchased a new volvo less than a year ago at Darcars Volvo. It has been in the shop for the same exact thing 6 times and has not been resolved. It is very frustrating as the dealer blames Volvo corporate and Volvo corporate blames the dealership. Either way, this is my first and last Volvo. Go buy an Audi or BMW... hell, go buy a Honda or Toyota.

Mo
Review №41

I found this place from google map, after searched many shops, the reason I decided to visit this place is they have very good reviews. And I’m so glad with my decision. Sales Manager Daniel, and the girl Paula( sorry I dont know her position) and Peter Gao Huang, they all are very very nice, friendly and patient. I got the best price without playing games, very straight. It deserves you go to see them with a long trip, I’m not from Maryland either. If you want best price, excellent service, go to see them!

Ma
Review №42

Great. Mo our sales rep. Was great. Very knowledgable,patient,efficient and exacting getting the del made, paperwork done,and the car delivered. Not easy ! He expertly demonsrated all the features and technology the vehicle has(more than you can imagine). All in all it was a very pleasant experience.

jo
Review №43

From the moment my wife and I arrived at Darcars Volvo to the moment we were handed the keys we had an outstanding experience! We were met by Andre who showed us the perfect xc60 for our family. Andre may be new to the Darcars family, but absolutely knows Volvo! Thanks Andre!

Sh
Review №44

Purchased an 18 XC60 T6 R-Design for an outstanding price. There was some work that needed to be addressed and the dealership and my Salesman LA, took care of all of it.LA spent a lot of time making sure I was comfortable the day I came in to pick up my vehicle and it was in fantastic shape. LA is also a salesman that provides honest feed back when you have concerns. Id recommend his honest nature, great humor and empathy to anyone looking for an auto investment.Thank you LA, Alex and Darcars Volvo for a great experience.Shawn

Da
Review №45

I bought a 2016 XC90 here and bring it to them for servicing. Jimmy (in service) and the entire team are very professional and ever so helpful. Super easy to do business with. They operate a very solid dealership and I much appreciate them for that.

Us
Review №46

First time buying a Volvo. It was an awesome experience with Julia, Alex and Peter! No nonsense, in and out. Absolute professionalism and class at this dealership. Keep up the great work guys! Thanks for everything!!!

Ka
Review №47

Purchased a car from this location last week and had a really great experience.I worked with Mohammad Mostafavi for the purchase and appreciated his knowledge, friendly demeanor and patience throughout the process. He along with the sales manager and the rest of the team made the whole process pleasant. Would highly recommend if you’re in the market for a Volvo!

Jo
Review №48

I truly had a wonderful buying experience from start to finish with this dealership. I came in interested in test driving the XC60 and was lucky to get Manny and Alex as my guides on this journey. From showing me every small detail of the car, to explaining every nuance and option with financing, they really made me feel comfortable in every aspect of this process. They were attentive, responsive to my emails and phone calls no matter the time, and knew all the answers. Never pushy and oh so patient.They worked with me to get the exact color combination I wanted and would not rest until they brought that car to their lot. Somehow, they managed to get me a better car than I even imagined at essentially the same price! I could not have been happier with this experience and this team.I appreciate the effort they made for me and I really went home with a car beyond what I dreamed. Thank you!

謝瑩
Review №49

The advisor did a good job taking care of my car’s problem with a explanation of time spending on replacement job. The only thing I am not satisfied with was the unwillingness to help me change front tires to rear. The reason why I am saying this is because Volvo’s service is famous for outstanding service where I come from. But all I asked was about to change, and it’s something easy to do when mechanics fix my rotation pads. In addition to that, by the time I went back for the service, it was within 7 days after I bought it from CPO department. Obviously, he followed the protocol and asked me to speak with CPO manager about my request. That’s something disappointments me. When I walked next door attempted to say that, I couldn’t find the manager. So I give up eventually. The whole situation can’t happen in my country’s service protocol.

SU
Review №50

Best car buying experience in 20yrs. I have owned Audi’s, Saab’s, Nissan’s, Subaru’s and also Volvo’s But never had such a pleasant and stress free experience in buying a car. On, May21st, 2021 around 10am; I spoke to sales manager Daniel Kwaw about 2019 s60 r-design. We discussed n finalized the price over the phone. I sent Daniel pic of my driver’s license n completed an online credit application.Since, I was flying from NY To Maryland to purchase the car, I wanted to make sure I crossed all the t’s and dotted all my i’s. Upon my arrival at the dealership, I was welcomed by Daniel. He showed me the car that we had initially finalized over the phone. After looking at the car, I came to the realization that it was not something I wanted to buy. Daniel was very courteous and stated that he had some more cars at the dealership that I could look at. After looking at 2-3 cars, Daniel was able to offer me a great deal on a 2020 S60 with only 4,500 miles! The whole process was seamless as well as quick and the best of all aspect of the purchase is that there were absolutely no hidden charges like most of the dealers would. In the end, I was able to drive back to New York in my beautiful and elegant 2020 Volvo S60. In my personal opinion, purchasing a car from Darcars Volvo in Maryland was definitely worth the trip. Once again, I would like to extend my personal thanks to Darcars Volvo of Rockville and a very special thanks to Daniel.

Ve
Review №51

Very helpful agents, polite and sincere !

Za
Review №52

Everything was great at first, but then I found out they sold me a car with a hole on the trans, the warranty they sold me was a piece of toilet paper, warranty company didn’t cover anything I needed done. Had to come out of pocket 4200 dollars to replace the trans and continue to pay 19000 on a car I only had for 2 weeks before the transmission was no longer useable. GENERAL MANAGER told me I was on my own and that they weren’t going to do anything about.

Vi
Review №53

Had a great experience buying the Volvo, the salesperson(Mo) was very responsive. We thoroughly communicated via texts and overall process was hasslefree.

K2
Review №54

We have purchased three of our vehicles from Talbot of Darcars Rockville Volvo. Talbot has always provided excellent customer service and answers all of our questions and concerns. I would recommend this Darcars location to anyone and be sure to ask for Talbot.

Az
Review №55

Outstanding experience with DARCARS Volvo in Rockville, MD.  Mohammad who assisted me with the sales is awesome - very knowledgeable and patient and didnt come across any pressure at all from him.  Sales Manager Alex P. was outstanding as well.  If you are buying a Volvo in DC, MD, or VA, I would highly recommend DARCARS Volvo and Mohammad before contacting any other dealers.  They are simply the best in town and exceeded my expectations.

sh
Review №56

We recently purchased a 2021 Volvo XC 60 from Darcars Volvo of Rockville. Collectively my husband and I have purchased over 30 cars in our lifetime. Never has our shopping and buying experience been as pleasant and seamless as it was at Volvo of Rockville, located just outside of Washington DC. From the moment we stepped into the showroom to driving our Volvo home the following day, we could not be more pleased.Our salesman, Emmanuel Rodriguez, also known as Manny, greeted us warmly. Before test driving the car, we sat for 30 minutes as he explained the various features of the XC 60. On the test drive, I opened up the 400 hp engine and used the Pilot Assist, a semi-autonomous feature that provides cruise control, lane control, and distance control from surrounding vehicles. The following week we drove the car over a thousand miles to visit my dad in Kansas City. My husband, a jazz aficionado, is thoroughly impressed with the Harmon Kardon premium audio system. John Coltrane and Miles Davis played throughout the vehicle and made for an enjoyable driving experience for septuagenarians.The stellar service continued after we purchased the vehicle. Manny provided us with his cell phone number with instructions to call him any time, day-night, if we had any questions about the vehicles operation. He kept his word; we called him about halfway through our trip.On a scale of 1 to 10, I would give Darcars Volvo a solid 15!Alexander Arman, General Manager, is operating a top-notch dealership.

Da
Review №57

We have been been customers of Darcar’s of Rockville since the 1980’s. We have always been most impressed with the personalized care provided by all their staff. Darcar is well known for it’s service after the car has been purchased. Our most recent purchase was again most satisfactory. For example, the General Manager Alexander let us drive the XC 90 home in order to see if the car would fit in our garage, and it did. Our salesman Mohammad Mostafavi answered all our questions and was most patient with us while learning all the technology in our fabulous new XC 90. The staff was also able to obtain the exact color and accessories we desired from another dealer in Baltimore. Darcar of Rockville is certainly a 5 Star dealership.

Jo
Review №58

Good service, prices, people. Easy access to gude trail and true respite brewery while you wait

th
Review №59

Buying a Volvo XC60 Recharge from Darcars was the best buying experience I have ever had in my 55 years of buying cars. Payola went above and beyond during the sale and after the sale. She did a very thorough walk through on all the features with both me and my wife. Two days later she followed up with me to answer any and all questions I had come up with. If you are looking at Volvos, and you should, ask for Payola. I give her and Daniel and the whole dealership a big ten or five stars.

Ma
Review №60

People is amazing! make me feel like Im in home! I will never change my dealer! thanis!

Bo
Review №61

We were shopping for a used car for our son and had stopped at several other dealerships before finding the right car for us at Darcars Volvo. The entire team at Darcars was so much more competent and professional than the other places we had shopped. Selya LA Kong, our sales agent had the car ready for us to test drive in advance of our arrival, let us take the car out without his being along for the ride and quickly turned around the paperwork once we agreed to purchase. Their pricing was as advertised on line, so no hassle needed. As a family of Volvo owners, Id say we found our preferred dealership.

KR
Review №62

They are considerate and caring .. Lovely experience

Pa
Review №63

I cant say enough about how awesome the customer service is at Darcars Volvo in Rockville, MD. I have been going to Darcars Volvo for decades for my numerous new and used car purchases and service. Alexander Arman and Haroon Khan, and the rest of the team, make it their business to ensure my every satisfaction beyond anything I would have ever expected from a car dealership. I am moving and wish I could take them with me because I know I will have to look far and wide to come close to replacing their excellent service and friendship.

Je
Review №64

Went to look at XC40s. Bought one. Great dealer. Am a car guy.Ideal experience in this COVID period. Very considerate and empathetic. Great salesperson - clear offer (that was very fair). So we bought the car. As a car guy.... We had used this dealer with our prior XC70 (sold 3 years ago). Happy to be back in the Volvo. The XC40 is a superb vehicle. Salesperson explained the tech well (it is wonderful). We cross shopped Acura, Audi, BMW....the volvo actually drove better, was faster, and had the best interior. It is just the nicest one out there.Back to DAR. The salesperson was amazing.Listening skills - great.Empathy - great.Ability to meet us at a good price (researched things) - great.The product - great.Test drive - great (we went solo with windows open due to COVID...no issues.After sales support (tags, etc.) - great.Highly recommended for sales. We have not done a service yet.

Na
Review №65

Terrific service, and Mo was a great salesperson!

Be
Review №66

I could not rate our experience with Darcars Dealership more highly if I wanted to. My wife and I recently worked with Mo, Alex and Peter at Darcars to obtain a new vehicle. The three of those individuals could not have been nicer, more helpful and efficient. From the moment we walked in the door to driving away with the vehicle took about 3.5 hours which was lightning speed. Additionally, working with Mo, he was incredibly helpful in going over offers, the vehicle itself and some additional information that was really helpful. The team went above and beyond to make sure we were comfortable with our decision, car and process. Would absolutely recommend working with this organization to anyone interested.

G
Review №67

Best car buying experience Ive ever had. Paola did a no pressure, great job in explaining the different trim levels and accessories; discussed with us what we need and what made sense; drove the car; and the finance guys gave us a quote a few minutes later (no unnecessary waits).Most importantly, they started with a reasonable price. We had been shopping for a while and knew the reasonable prices range. Unlike every other experience that weve had, they started at the reasonable point.We were out in roughly two hours with a new car, leasing process included (which took no more than 20 minutes).

Am
Review №68

When it came time to replace my 20-year-old V70, I decided to take advantage of Volvo’s generous Overseas Delivery program. I spoke with a couple of dealerships about purchasing a car this way, but no one seemed interested in helping. Then I drove down to DARCARS Volvo where I was greeted with open arms (literally!) by Alexander Arman and my journey to Sweden began!My husband wanted me to have total control over everything involved with my new car, so this was my first car-buying experience on my own. At no time did I feel any pressure or condescension because I was a woman buying a car “on her own”. Alexander was as amiable a person as you’ll ever meet, helping me with both car decisions and where to travel in Sweden. During the months between placing my order, driving the car in Sweden, and finally receiving my new V60, he kept me informed about things I needed to know, even sending me a picture of her when she arrived on the truck!When I was reunited with my new car here in Maryland, Manny took over, starting with introducing me to Mo in service and the gentlemen washing my car. He then spent the evening showing me everything I need to know about how things work in a 21st century car. A steep learning curve, but Manny was as patient as could be – even laughing when I almost took his arm off while closing the window!The Overseas Delivery program takes time and patience, but the trade-off is worth it and DARCARS made the whole process PAINLESS. Thank you, Alexander and Manny, for all your help!

Da
Review №69

I bought a car from Darcars Volvo 8/26/20. I had a poor experience. There was a small crack on my windshield when I drove it off the lot. This was covered by marketing signs when I took it for a test drive so I could not see the area. I called within a few minutes of leaving the dealership. I told them I had just found this small crack and they proceeded to call me a liar and that I must have caused the crack. My wife and I did all we could speaking with Volvo corporate. However, the dealer manger worked to destroy the new car buying experience for me and my wife. Was dissatisfied beyond any way I could have dreamed up. Buy here with extreme caution.

Er
Review №70

Awesome staff and always there and smily. Highly recommended for the best service in the area if you own a Volvo.

Cr
Review №71

Simone and Ted provided exceptional customer service both over the phone and in the parts department when I went to pick up my merchandise. Simone was even willing to help me install the items on my vehicle after he brought them out for me.

Er
Review №72

Daniel and Cristela are outstanding employees. They made the process of purchasing my new Volvo V60 Cross Country a breeze. Their attentiveness when walking into their facility, their willingness to accommodate my requests, and the speed in which they worked was remarkable and extremely rare to find at other car dealerships. They made the process of purchasing a new vehicle a comfortable experience and were warm and welcoming the whole time. I would highly recommend friends and family come visit them at Darcars Volvo for their future vehicle purchases.

Di
Review №73

This was hands down the best car buying experience I’ve ever had. The salesman, sales manager, and finance guy were all friendly and very helpful. Their product knowledge was very good. And there was no BS. I highly recommend.

Da
Review №74

Im not sure what type of dark arts magic Manny @ DARCARS conjured up to get me the deal I wanted, but I am very thankful. He was able to destroy the price of four other dealerships in the MD/VA area on the specific XC40 I wanted. ...and also, hes seriously just the nicest dude on the planet. Extremely friendly, knowledgeable, helpful, and willing to go the extra mile to make sure I was satisfied with my deal. He explained everything step by step, and answered every single question I came up with. We need more people like this dude at dealerships! I also briefly met with a few other Volvo people there, and they too were very friendly and greeted me with smiles. Strange... everything seemed so smooth and effortless. Im not used to that when dealing with dealerships. This is easily the best experience with a car dealership Ive ever had. I highly recommend this place if youre looking for a great deal on a Volvo.

Fr
Review №75

Very professional I love it

Ba
Review №76

Jimmy Wong was very helpful quick and efficient. He Went out of his way to make the experience easy and in and out. Thank you Jimmy. Also, I want to take a moment to thank Bijan Haddadi so very much! You were so patient and knowledgeable! Thanks.

Su
Review №77

My experience at Darcars Volvo has been amazing. I could have leased other cars but because of the dealership, Cristella and Alex Pedram, I decided to continue leasing from Darcars Volvo. They are very honest, knowledgeable and helpful - people with high integrity. I usually dread dealing with the dealerships but my experience with Darcars has been one of a kind. Very smooth and pain free. In addition to all, the service department at Darcars Volvo is outstanding as well.

Ab
Review №78

Great service, very professional

Pa
Review №79

Very good service, the attendant came to tell me about my car several times explaining what was going on and how long will take to complete the work.He was kind and respectful.Love my Volvo and the team that backs up a good brand and concept.

Ma
Review №80

Everyone at this location is amazing, but I would like to give a big shout-out to Ms. Paola Mejia! She is smart, hard worker, good listener and not pushy at all, which I really appreciate when shopping for a car!Thank you, Paola for all your help in the process!

Ha
Review №81

The entire experience was unlike any previous vehicle purchase. It felt like we were at home talking with family. From our initial interaction, to the very end, everyone involved was very helpful and genuinely happy to assist us.Edit 2020:This is the second vehicle I have purchased from Darcars Volvo Rockville. Alexander Arman and Cristela Torres made me so comfortable, that I forgot I was purchasing a vehicle. They treat you like family and genuinely care about your requests and needs. I have never had a better experience than I have with the aforementioned individuals. I consider Alexander and Cristela family. Their attention to detail, willingness to go above and beyond expectations, and genuine altruistic approach will keep me buying a Volvo for years to come. The greatest experience you could have!

Jo
Review №82

Where do I start. Im on my third Volvo upgrade, in a row, from Darcars Volvo. Between Alexander Arman, the GM and Jimmy, at the services dept., and more friendly faces over there. you feel welcomed as a friend, not a customer.The quality of the relationship is equal to the quality of the service. Its been more than 5 years now and its still A+ for everyone and everything done, over there.

Ja
Review №83

Purchased a vehicle from Volvo a few months ago. I was happy with my salesperson. However, I had a few complaints so I went to manager D. After complaining to him instead of D addressing the situation his remark as a “so-called manager was that he did not know anything about cars. I felt this was a dump response and he behaved like where he came from in that part of the world cars do not exist. As a manager in charge at a dealership he was supposed to ensure the customer was satisfied and not act like it was about the money only. The car was already purchased so it appears that he did not care. First and last purchase from this company. If I could have given this company no stars that would have been better. Thumbs down from me.

Ca
Review №84

Efficient and zeroed in on the problem immediately. Professional interactions.

Ho
Review №85

Manny (and Alex and everyone else who helped me) was very responsive to emails and phone calls. They took the time to listen to me, understand my needs and found me the exact car I wanted. No surprises and no glitches - couldnt ask for more.

Ji
Review №86

It was a total pleasure to work with the gentleman Mr. Alex Pedram. I called at least 9 Volvo dealers in 4 states for a specific new car. DARCARS is out of state for me but they are the one. The right selection plus the sweet discount sealed the deal. Their efficiency, honesty, respect of customers intelligence( Trust me I do have my fare share of calling back from some other dealers either asking again and again for my requirement, or informing me that they found the one for me and turns out totally off, or trying to persuade me that I can do better with a different car) are impressive, not mentioning being friendly. Driving off went smoothly. Also thanks to Manny who was pretty nice and helpful.Additionally, when I was unsure of their too-good-to-be-true-price I looked at here for their reviews. The fact that each every review has a response says how much they care about the customers and their reputation. That earned my trust.

Aa
Review №87

I would like to give our Sales Rep Mo (Mohammad Mostafavi) all the credit. He is a real asset to Darcars Volvo. He went so far above and beyond. The customer service experience he provided far exceeded anything Ive experienced while buying a new car. I would 100% recommend Mo and Darcars to my friends and family. I will also be a return customer because of the buying experience my family received with Mo!

De
Review №88

This is where we bought our Volvo XC70 five yrs ago. We had to get battery changed in one of the remotes. It was $13 but they did it in about 10 min. Staff very friendly and go the extra mile..

Ba
Review №89

The Assistant Sales Manager took care that I understood options and that I was comfortable while waiting for the work to be completed. The car was returned fully washed inside and out. The Assistant Manager went over the work that had been done before accompanying me to the car. Exceptional service since the beginning.

Ka
Review №90

I would stay FAR AWAY from this Service Department, especially if you are female and minority. I brought my car in for service. Alex was pleasant but he didnt appear well knowledgeable. He had the Service Manager come to address my concern. Firstly, Alex mentioned that Based on the condition of my car...it could not be covered under warranty. My car is in impeccable condition for its year and can be verified by at least two dealerships and other experts in the automotive field. Yes, this irritated me because I knew my vehicle is in excellent condition. I wonder if this is the pitch they give customers to get them to pay for work WITHOUT even first considering warranty coverage. Secondly, the Service Manager, then incorrectly stated a part was hanging off my vehicle and when we went outside to take a closer look, he RETRACTED his statement. Yes, this infuriated me as Alex slipped my key into my bag as I took pictures of my vehicle. I would NOT trust these people at ALL!!!! The managerial staff should be knowledgeable, speak the truth regarding information given to customers and not make up information. Specifically the Service Manager stated, There are twenty clips, for a part that obviously he knew nothing about. I guess he must have presumed I was not an educated consumer because of my gender and ethnicity, and the fact that I may appear younger than my stated age.I understand it is more profitable to have consumers to pay for work that maybe or could be, covered by factory warranty. But to what measures will a Service Dept Manager and Assistant Manager go to do this? Making false statements? I recognized and was forewarned prior to my appointment to check if my factory warranty covered my repair.I am happy consumers have options and glad I could return to the dealership where I purchased my vehicle. I only went here because they had the first availability. Other area Volvo Service Departments are more forthcoming with customers and not producing Alternative Facts. I had a friend on the telephone throughout my entire interaction at this dealership and the conversation was heard, what was stated and how poorly I was treated! If it happened to me, it could happen to you! Consumer be aware!

C
Review №91

The entire DARCARS team are fantastic to work with, which is why this was our sixth Volvo transaction with DARCARS. High praise to Alexander Arman, Daniel Kwaw, Cristela Torres and Mark Filipovic who made the transaction smooth and efficient even during a global pandemic. Your commitment to customer service is evident during every step of the process and exceeded our expectations.

Jo
Review №92

This is an amazing place to buy or lease a Volvo. Such a great team of people with special shout-outs to Dante, Daniel, Alexander, and Mike. It was truly a pleasure and we will definitely continue to do business with these wonderful folks, even though there are other Volvo dealerships closer to us. It was worth every extra mile we drove to get there. They were never pressuring, explained everything we wished to know. They made us feel like we were the only customers there, although we were not, and they went out of the way to make sure we were comfortable throughout the process, including meeting some special needs for us. 5 stars from us, we would give 10 if we could.

Da
Review №93

This has been the absolute WORST car buying experience of my life. I bought a brand new XC60 hybrid late last year and have had electrical issues with the car since day two of driving off the lot. It began with the check engine light coming on the day after I purchased the car, and it has been downhill since. My BRAND NEW car has been in the shop 5 times since I purchased it. No one at Volvo seems to care. I asked the dealership to buy the car back from me, but they refused. Today, once again, I had to take the car in due to the SRS airbag Service Urgent Drive to Workshop light coming on for the SECOND time. The first time, they kept my car for a full week. This issue is now in the hands of my attorney. BUYER BEWARE. After they sell you a car, they dont care.

Na
Review №94

Excellent Car. Excellent Service. Oil change once a year. Friendly and and will informed service managers.

La
Review №95

Mr. Haddadi provided excellent loaner cars and quick service both times I had to get my new car serviced!

Ti
Review №96

This is my second Volvo I have leased from Darcar Volvo in Rockville, Maryland. I returned because of the excellent customer service I have received from this dealership. That includes working with my Sales Representative, the General Manager, the Financial Director and my Service Representative. This Dealership is an inviting place to shop for a Volvo. The employees made a real effort to make my shopping and sales experience, a personalized delight. In this day and age of “assembly line”, treat you like a number approach to customer service, I truly appreciate the personalized experience of doing business with Darcars Volvo.

Ad
Review №97

Everytime I need a loaner car, Bijan is there to help. You will immediately like him due to his nice personality and work efficiency. Good experience to have service there.

Al
Review №98

Easily one of the best dealership experiences I have had in a long time. Very easy to work with and no hassle, they really went above and beyond to make sure the transaction was perfect. Top marks all the way through and they will certainly be my next stop for all my Volvo needs.

RO
Review №99

I keep coming back to DARCARS Volvo (my third Volvo here) because of the professional, dedicated, efficient, and friendly staff. Kudos to Mark, Paola, Ako, and Eileen for making this experience a most pleasant one.

Ki
Review №100

I have been a loyal customer at DARCARS Volvo in Rockville because of the honest and great service they provide. The General Manager Alexander and his team have always gone above and beyond in ensuring that the price and service is right and that the experience is a pleasant one. I highly recommend going here if you are looking to lease or purchase a Volvo.

Information
75 Photos
100 Comments
4.4 Rating
  • Address:15401 Frederick Rd, Rockville, MD 20855, United States
  • Site:https://darcarsvolvocars.com/?utm_source=google&utm_medium=organic&utm_campaign=google_my_business&utm_content=website_link
  • Phone:+1 301-309-3900
Categories
  • Volvo dealer
  • Car dealer
  • Car leasing service
  • Used car dealer
Working hours
  • Monday:12–5PM
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:9AM–8PM
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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