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Advance Auto Parts
15136a Frederick Rd, Rockville, MD 20850, United States
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Advance Auto Parts
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G.
Review №1

Fast online pick up & Good Customer service. Location is easy and tons of parking space. This has been my go to Location for Engine oil & other accessories.

Pr
Review №2

It was only 1 lady in store. She handled the line really fast & she was really nice. The only thing for some reason the Advanced Auto Parts code reader didnt reset. We got all the work on the car done & it didnt say anything else needed done. However it still wont work. Man I tell you its always something!

Ta
Review №3

Nice place to pick up automotive needs, especially cleaning materials for the exterior and the interior of your automobile.

Jo
Review №4

Very helpful even though they did not have all of what I needed at the time. They still refereed me to their competitor and made my day. Truly compassionate people. They are kind of hidden from the street.

Pl
Review №5

Came here to get my windshield wipers changed. When I got in line, there were 2 other people with the same issue. The guy working there, Shachka, was efficient, professional, and knowledgeable and replaced my wipers for free. When some other shoppers saw him replacing them, they came in for new wipers too. Great service!

Ch
Review №6

Typical car shopping store, they have a broad range of selection. And a lot of components to match your vehicles need. Plenty of parking outside. Customer service knows their things. Its like the giant for cars.

Gr
Review №7

The people there are kind and profesional.

be
Review №8

Its the McDonalds of auto parts stores, but it is convenient.

Ri
Review №9

So I was in a pinch looking for special bolts that fell off my plow truck. I needed 10 of them and couldnt find them anywhere. To a Longshot and guess what... they had them. Not even the big hardware stores had it.You guys saved me and got me back on the road... thank you

Ke
Review №10

It was quick and easy. I knew exactly what I needed and the associate had no problems finding my parts. Even helped recommend some better one.

Be
Review №11

Super helpful staff, recommended.

To
Review №12

Well stocked and I received very good customer service. My battery was dead after about 12 months and they replaced it no questions asked - I did have my receipt. If you are shopping price there are cheaper ways to go.

Jo
Review №13

Pretty good! The counter staff were very helpful and they have a killer deal on some special diesel oil that you can use in your sports car for track days.

G
Review №14

Needed brake pads and rotors for my car and the gentleman at the front counter quickly assisted me with finding the right parts. Awesome, friendly and accurate service!

Fi
Review №15

CREDIT CARD ALERT at this store - Data Possibly Lifted? Two hours after handing over my brand new Citi-Bank Platinum MasterCard to the only cashier working this store (you are not allowed to swipe the card yourself because of the COVID plexiglass barriers) the bank alerted me to several large fraudulent purchases made on my card. They said this was the ONLY store this card was used at in the last 30 days. They immediately canceled the card. Coincidence?.. I think not. Beware of this possible outcome and insist on swiping your own card so that you may check for any illegal devices that can steal your cards data especially the card number and code on the back, or for the use of a SKIMMER or chip reader for instance. Otherwise Advance Auto is a great auto parts store, they sell really good products! 5-Stars on that.

Jo
Review №16

Clark is knowledgeable, friendly, and helpful. Thanks!

li
Review №17

Very good s

Se
Review №18

Got there around 7:50am CLOSED, store opens at 7:30am I was waiting on the parking lot until one employee from that store, was walking by the main entrance outside, and told me the manager overslept, sorry but for me and my business is important to get all the supplies I need for my shop, couldnt wait and could not do any business with them now, had to go to different vendor

Br
Review №19

Buying an expensive battery and getting the battery installed at Advanced Auto Parts is still cheaper than buying the worst battery without installation at other auto part store competitors...

Vi
Review №20

Today the candor and helpfulness of the staff made for a pleasant experience. Why I visit this store.

Is
Review №21

Good place to get parts, if a bit small. The people are friendly and fast. For head and tail lights, I would suggest researching on their website what lights are compatible with your car before going to the store. You could most likely ask a staff member to research that for you in store, but I like doing it beforehand.

Ki
Review №22

Acted like they didnt even see me in their store. So I left their store. I saved some money.

Se
Review №23

Unfortunately this is one of the bigger advance autos around here and they keep most things in stock, if it wasnt for their inventory I would never go here and I usually avoid it like the plague. I hate going here especially any time in the evening because employees ignore you, play around and talk in the back or sit there on their phones like youre not standing there in front of them. There can be 6 people standing in line and you have 1 guy running the register while the other guy thinks doing inventory is more important. The quince orchard location is much better.

Gr
Review №24

Very slow service.

Wi
Review №25

Not really their fault, but advertised free battery installation has a caveat based on how busy they are. Ordered online, received order ready email. Went to pick up battery and the staff were backed up. Cashier apologized that it could be a half hour because they were so busy. Started replacing my battery and just as I was finishing up, an employee came out to help. He also apologized that it was so busy and finished tightening things up, waited to make sure the car started properly and then wheeled the core (old battery) back in for me.Good prices when things are on sale.

Wi
Review №26

Great people work in this store.

Au
Review №27

Good environment, very helpful employees helping customers. My only Con is that the store seems a little small for a car store isles need to be stocked with more variety and options and location of the store needs to be close to customers to reach the store.

Co
Review №28

Usually friendly and helpful staff, and they have a wide range of parts. We sell classic and rare imports, and Id say they have the parts were looking for about 75% of the time, which is pretty good. They also have great hours, opening at 0700, and not closing until 9pm most nights. Id certainly recommend this location.if youre nearby. Be sure to sign up for email coupons which often save 30% off your purchases.

Ro
Review №29

Advance always seems to take care of me, And they frequently have good sales

Da
Review №30

I will often use the Advance Auto app to find applications for my 2008 Civic Coupe, be it headlight bulbs, battery, brake parts or other random hard-to-find items like 14-16 gauge wire bullet connectors, 22-2 wire, and some other really vague stuff.Ive called to ask staff to check stock and theyve always been happy to put the item up front with my name on it to pick up later that day. The store is often busy so expect to be patient, especially prior to snow storms or when it rains. It seems one associate is often outside replacing wiper blades, batteries, headlight bulbs or assisting a customer in some other way.Covid-19 Edit - The staff use PPE and follow all proper social distancing guidelines. Please do the same when entering or working with them outside. The store is set up appropriately with directional aisles, six-foot dots and plastic barriers at checkout.

Da
Review №31

Truly professional customer service! Love this store.

Pa
Review №32

This specific has quite a bit less than most advanced auto parts

Ad
Review №33

Im sure it has all the parts a car enthusiast would expect, but the selection of accessories is very exciting to see those who spend hours everyday on the commute. Uber drivers feel bliss. And the service is very attentive and knowledgeable.

no
Review №34

Knowledge service .

Jo
Review №35

As a former customer now currently employed by the company I must say it gets busy but I believe our customer service is top notch. I personally try to be as helpful as I can as some of our customers have had or are having a bad day when comes to auto repairs and its always a pleasure.

Os
Review №36

There are very good and help employees but cashier“Victoria S “ she was rude I went to pick up something I bought online she doesn’t know how to treat a gest

Ja
Review №37

I ran over a mile in dress shoes to make it to the store on time. I had gotten stranded in my car and needed a single part (a shifter cable bushing). I made it 5 minutes before the store closed. I can understand that employees want to close up shop and go home, and if they had the necessary expertise and motivation, they could have had me out of that store in 5 minutes. But Raquelle and Martin went below and stopped short of decent customer service (the opposite of above and beyond). Neither had enough basic expertise to know how to search for the part in their inventory system and neither had the motivation to serve their last customer. Instead they bickered with each other while I waited for help, and, in the end, the part they sold me was the wrong one.

Jo
Review №38

I went in to buy a replacement main beam for one of my minivans headlights and I wanted to look this up in the book that pretty much every auto parts store has to make sure that I get the right one, except they didnt have one of those books. Guess what? There were 5 people in front of me so I just walked out.

Ro
Review №39

I stopped in on the evening of Sunday, February 26th and purchased a few items. One of which included a bottle of tire shine. I got five minutes down the road and went to apply the tire shine, one squeeze and the nozzle broke. I called them two minutes after they closed and asked them if they could replace it quickly as I was right around the corner. He said due to security reasons, after closing, nobody is allowed in, which I understand (laziness). I asked him if I could just wait outside and he could bring me one to the door and Id gladly give him the defective product. He said he would ask his manager and then proceeded to hang up on me. I called back and they didnt even have the decency to answer. I showed up thirty seconds later and knocked on the door as the associate was sweeping, bottle of tire shine in hand. He gave me some hand gesture and essentially told me to screw off (rudeness). Long gone are the days of customer service.

Ch
Review №40

Being a car guy I visit this store often and find all the staff friendly and helpful plus they have very good specials on auto products

Ri
Review №41

Convenient. Closes late. Friendly and knowledgable.

ri
Review №42

The guy there was very helpful and patient. He showed me how to get the discount online. He put the battery in for me very cheerfully.

Jo
Review №43

Store staff is very helpful in identifying the parts you need. I have been there several times and they always are helpful and courteous.

Er
Review №44

I never come back here they offer free battery. Installation. Beautiful when I am in the store they told me they dont do anymore and the big post is outside the store free battery instalation. I waiting half hour for nothing unprofessional

Ja
Review №45

Ordered mirror glass for my van. Told me it would be in the next day. Went back two days later and part wasnt there. He said hed check and let me know. At the same time I was there, another customer was experiencing the same issue. Left my tel#. no one called. Went back a week later and no one knew the whereabouts of my part., why it wasnt there, or when it would be there. Just a friggin waste of time...

ar
Review №46

Came to buy a couple of items and saw that Seafoam was on sale (buy 2 get 1 free). Got two them and noticed on the cash register that the cashier was charging me for all 3. Told her that one should be on sale but she wouldnt believe me (thats not right). Went over to the item and there are three stickers that specifically state that this exact item was buy 2 get 1 free. Long story short, the cashier did not honor the sale and was told come back tomorrow when my manager is here, he ready left! They still had multiple hours left till the store closed, I guess everyone that needs help past scanning an item in to the xomouter will have to come back!.....should have gone to Autozone or Pepboys!

Sa
Review №47

Very rude, I come here for parts on a regular and came here today asking for a check engine light check. Teller at the front said No, and than after making a confused face he stated we only have two today and we can not leave the building. I do no know what the policy is but try no to look irrated because I came in to ask for a free engine light check

Th
Review №48

I wind up here a lot due to its proximity to my work. While its location is convenient nothing else about it is. Service is awful, there will often be 5 or 6 staff members standing around talking about how much they dislike working there while customers pile up at the one open register

An
Review №49

Nice location!! Lots of parking space!! Good Customer service everytime!!! You wont be disappointed.

Ma
Review №50

They get 5 stars because they always have what I need to fix my jalopy.

Ma
Review №51

Woman named Raquel could change a battery about as well as she could speak English. It took her exactly 53 minutes to change my battery. I asked her to because it was free, didnt expect it to take her so long. Its a 5-minute battery change. Disgraceful. Never going to ask her to help me again. The rest of the store was alright.

Sa
Review №52

The customer service, and the fact that they have what you need, not a bunch of junk.

Co
Review №53

Good experience, no hassles.

Ge
Review №54

Ask for BJ. Hes great! Bought a battery from him, he put it in, all in 10 minutes. Nice guy, polite and respectful!! Thank you BJ.GENE

Na
Review №55

Friendly service and wide selection of parts.

Sa
Review №56

Customer friendly staff. Well stocked auto parts store. Rewards program + sales + discounts.

Wa
Review №57

Great service

jo
Review №58

Call them trying to buy some parts, I was placed on hold for like 15 minutes nobody came back to the line. Worst

Le
Review №59

Needlessly long queue due to a lack of employees and dim-witted, ill-prepared customers. The few employees that were there moved at an awfully slow pace. Good selection, though.

Ch
Review №60

You know manners go along way.While in line one of the employees walked pass in front of me with a cart and never said excuse me.Poor home training and company etiquette .

My
Review №61

Good location. They moved kind of slow to help me. I stood at the counter for 4 minutes while the employee finished hanging mercandise on a display.

Na
Review №62

Needed a special fuse and they had it in stock even when the dealer didnt. Great people very helpful.

Ka
Review №63

Joseph was so nice and helpful

St
Review №64

Check engine light came on during our trip. Their tech was able to read it for us for free.

Am
Review №65

I like to feel like my untalented cashier doesnt care. Min wage bs.

Cr
Review №66

Since I have moved from Texas this has been my go-to auto part store. Great customer service and helpful info.

Ba
Review №67

Nice friendly staff. Helped me get my Check Engine light read for free! Good experience.

La
Review №68

Promos can be good but the store generally does not have very much in stock

Pa
Review №69

I do inventory of Advance Auto locations so I get to also watch how they interact with the customers. This location needs work on that interaction AND organization of the store. The prices are fair, though.

Ty
Review №70

Walk in with a part number and 2 people are incapable of locating the item. The mind boggles.

Py
Review №71

Although it depends on what employee you will be talking with, my latest experience was really bad. I needed to check battery in my car and first thing they asked was to put car in front of the store, when in other store employee was fine with going to parking lot (+20 feet walk).After few minutes he told me that he cannot check it since it is not fully charge and he need to charge it in store, but he refused to help me because this is not our battery. So he gives me tools and provide little help to disconnect the battery. That charging take a while but after it was done none ever come to proceed with checking. I was have to remind them several times and after waiting in a new line of customers I finally got my batter checked.So now I needed to by a new one and got it installed. After paying for my battery they told me that 1) to get a free installation I need to buy some thing (which is not even fitting my car) for 4$, 2)I again need to wait until all customers behind (!) me in a line will be served. Also I think I was talking with a same lady that other reviewer already described because she was saying I dont care how long are you waiting here I wouldnt recommend going into that store unless you have no other options, drive for 13 minutes to other location. Or you can hope that you will face more polite crew shift.

ti
Review №72

Great friendly helpful people Im always in an out in no time.

Ma
Review №73

Regular parts store just right for friendly..

Ma
Review №74

It okey going there, but the employees acts in way like they own the company, when returning a defective product that has guaranteed to 2 up 5 years replacement, they said we dont do replacement, they make their own judgment and sometimes they refuse to bring you something thats in the back of the warehouse, they say only if you buy it, when infact that the reason your there for to buy it.

Sp
Review №75

Bought a heavily used hydrolic jack last week, which is broken and does not work. Was told I could not return or exchange it without a reciept which was not given to me because I was told it would be emailed to me. (Never was). Now Im stuck with a jack that was broken upon sale because the employees are too lazy to check if a product works before selling it. Not happy at all.

Mr
Review №76

Waited a total of 30 minutes to get my battery tested.. everytime i thought i would finally get helped... they would help the next person first. gotta get the line down in the mean time there were employees in the back hiding out. Ended up putting my own battery in after all that.. i used their tools. HORRIBLE customer service. And employees that dont know dick about parts.

Ar
Review №77

We went to the store to buy a windshield shade for our car. A store employee helped us to make our selection, so Ill have to credit them with good customer service.

Li
Review №78

I have been shopping at that place for over 7 years now.Convenient and you can get most of the parts for your vehicle for a decent price.

Br
Review №79

They accidentally sold me spark plug set with one missing. Gave me no consideration for hassle of a return trip and reinstalling old plugs just to return to store.

Da
Review №80

Staff is always friendly and helpful! Got what I needed!

KM
Review №81

Literally just left the store. Went in to look for an oil filter for my 2014 Jeep Grand Cherokee and their book isnt up to date so had to go wait in line to ask about the part number since they dont carry STP products in store. Stood in line for 10mins before getting up to the counter. Then the girl took 20mins to checkout about 5 people who had their items to pay. Just said screw it and left. Seems like an ongoing issue with this particular location. Even when going in and knowing what your buying expect about 10mins to get to the register and pay...

Na
Review №82

Worst customer service ever had. Visit recently have replaced my wipers. CSR woman refused it saying they are about close. I told politely my car is in front. She said in front of other costemers I dont care where your car is

Jo
Review №83

Great prices online and local pickup. Wasnt too busy but still hard to get help sometimes.

Do
Review №84

Price is really good but service is none. I only give credit for price but if you want service to go along with it, you went to wrong place.

Ku
Review №85

Great people. . . . Great service.

Qu
Review №86

Place got good customer service, highly recommended

Se
Review №87

Good price and availability.

Ru
Review №88

Readily available...

Su
Review №89

Staff were very helpful!

Da
Review №90

If youre looking for stickers, stick on cheap plastic/chrome parts, fake hood scoops, things to hang from your rearview mirror, or car wax this is the place to go. If youre looking for gaskets, o-rings, washers or other things to actually fix a vehicle, they have very very little.

Su
Review №91

Overly helpful staff, especially Dave, he always goes to the limit for me!

Sa
Review №92

Had a good experience. Went for diagnosis of check engine light

As
Review №93

Store never opened. We gathered outside and we saw the store light come on and a person move around store. No ever came to say anything.

m.
Review №94

Great service parts

Pa
Review №95

Disappointing. Part did not arrive as promised.

Er
Review №96

Tested and replaced my battery for free!

Ph
Review №97

Great auto parts store

Ka
Review №98

Very helpful staff

Gl
Review №99

Almost everything is available whichever you need for your vehicle.

Ch
Review №100

Had plenty of dead rats to stick in my air duct for that spring smell

Information
35 Photos
100 Comments
3.9 Rating
  • Address:15136a Frederick Rd, Rockville, MD 20850, United States
  • Site:https://stores.advanceautoparts.com/md/rockville/15136a-frederick-road?utm_medium=local&utm_source=yext-gmb&utm_content=gmb-2016-12-29&utm_campaign=aap
  • Phone:+1 301-251-0707
Categories
  • Auto parts store
Working hours
  • Monday:9AM–8PM
  • Tuesday:7:30AM–9PM
  • Wednesday:7:30AM–9PM
  • Thursday:7:30AM–9PM
  • Friday:7:30AM–9PM
  • Saturday:7:30AM–9PM
  • Sunday:7:30AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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