Greedy dealership. Charges huge markups and tries to trick customers into thinking they’re getting an amazing deal. They take advantage of people (you know, because of COVID) and don’t care about your continued business. Near-sighted business model here. Worked with GM Ali directly… very displeased with his performance. Recommend shopping elsewhere.

Customer service was obsoletely amazing! Highly recommend Gerardo as your sales consultant. Very patient, humble, knowledgeable, and delivers outstanding customer service. He helped be purchase one of my childhood dream car. The manager was also great. If youre looking to purchase a car, this is definitely the place for you.

I recently purchased a 2021 JEEP Gladiator at DARCARS JEEP of Rockville. If you’re in the market, I highly recommend stopping by!Laleh, JP, and Luis are professional, knowledgeable, helpful, and friendly. Especially important during these strange times, they care about their customers and it shows.No details were overlooked. From the test drive to personal delivery of the vehicle—I even signed the paperwork on my own front porch—everything about the process was first-class.Having bought and sold many cars over the years, my recent transaction was—without question—my best car-buying experience. Many thanks to the entire DARCARS JEEP of Rockville crew!

Great team, led by Omar. They have the best vehicles and they will go the extra mile to make sure you get the right vehicle at the right price. We’ve bought 5 cars from Omar in the past 5 years and he’s been a pleasure to do business with. Two of them have been factory ordered to our specs and he made those and every deal very easy, none of that back and forth and endless games other dealers play. He got us in and out quickly and we didn’t spend all day or hours trying to do a deal.

Just purchased a Chrysler Pacifica Hybrid from Carlos and were so impressed with his knowledge of the vehicle. He understands all the ins and outs of how the battery and engine work together, not to mention every feature on the car, down to each button and element! In addition, he was friendly, helpful, and attentive. He spent a lot of time with us and never made us feel pressured to purchase today, but provided incentives and discounts available to him. We highly recommend you ask for Carlos when you visit DARCARS. John in financing was friendly and funny, too. It was great doing business with them both!

Our salesperson, Luis, was great! He found a car that I was looking for and we made the deal over the phone and via text message. I just went there on a Saturday and did the paperwork and picked up the car. The finance manager Ali was also fantastic. He didnt try to sell me BS products and life insurance that DARCARS dealers usually try to get you sign up for.

My first and second Jeep’s I bought from this dealership, highly recommended. My resent visit was on Saturday, Gerardo was great! Very knowledgeable and polite, he assisted me with choosing my new Jeep, walked me through all options that I have asked for. Definitely will be back to get car for my wife!

Javier Herrera, Sales Consultant, is 5 stars all around. I value honesty, knowledge and timeliness and he is 5 out 5 across the board. Thank you Javier.

I leased a new Jeep during the chip-shortage period. It was hard finding a car within my budget anywhere in the DMV but Omar and JP helped me tremendously to make it happen! I also did the entire transaction (from evaluating options to signing paperwork) virtually and they handled it seamlessly 🙌🏼 highly recommend!

This is the only dealership in the area that worked with me. I asked for Jeep and a price I felt comfortable paying. The Manager and salesperson were honest and didnt lie about the overall expectation. If youre looking for a decent spot and not a con man. Youll be in good hands here.

While I drive the car ABS lights goes on and off and I called the service department first they told me that I have safety recall so that’s why I made appointment but when I called them to change my appointment they said that I don’t have any recall . That is ridiculous….. that is not right …. It happened almost 3 months my car pretty brand new only a year I drove …..

The staff here is super nice and really helpful, i bought a new jeep and they threw in some small extras, Lelah even filled up and had my rental returned for me

Everything you would want in a dealership and more!They are fair, professional, thorough and easy to deal with. Do not hesitate to buy your car here... they are OUTSTANDING!

Bought my truck there, and the sales experience was good. They gave me a very competitive price and matched Carmax’s offer on my trade (after some haggling).

Theres not enough stars in the sky to give this dealership for the great reliable and patience work that they do with helping customers. One particular representative by the name of Carlos deserve a lot of credit. Without him being so nice, patient, And explaining the entire trade-in and purchasing of my Dodge ram 1500, at the end of the day I would not have purchased my vehicle. Carlos went above and beyond to make sure that I was comfortable with the entire process from beginning to end. He offered me drinks, asked me if I wanted anything to eat and made sure my son and I were comfortable. When it was time to go to finance he made sure to tell me how long it would take. I cant say enough about Carlos! The GM also got involved and introduced himself to me it was very nice and informative and took part in assisting Carlos to go above and beyond with helping me purchase this vehicle. This is my third time purchasing a vehicle from this dealership and theres no other dealership I will go to ever again.

I’m giving 3/5 stars because of lack of communication from the staff in following through with what they said they will do. I bought a Jeep and didn’t buy the warranty on that day. I sent an email before the month was over and spoke to the manager twice. He had another staff contact me; however, that person never contacted us back with the needed information and now it’s passed a month and I don’t have any additional warranty.

Very smooth transaction. Will definitely consider buying my next car from DARCARSSpecial thanks to Jaryd Oliver for helping with the purchaseAlex VJeep Wrangler 4xe, 2021

The service team has tried to rip us off every time we have taken our car for service. They will try to have you pay for more service than is actually needed and say ‘this is wrong, or that is wrong’. Pls be careful, they will try to say your service package does not include certain services! Check your service package and have a copy of what it covers every time you go! DO NOT purchase, or take your car for serving here. They don’t care about customer service, they only care about taking every penny out of your pocket.

My husband just bought a Jeep Wrangler at DARCARs and had an excellent, no- pressure experience working with Muhammad who was very knowledgeable and easy to work with. Everything that was promised was delivered. No stress. Came in Friday afternoon, back to sign papers Saturday morning and drove the Jeep home. Buying a car should always be so easy. Highly recommend DARCARS and Muhammad!

THANK YOU Jose Adon ! Your exceptional customer service today renewed my confidence in DARCARS Jeep Ram of Rockville. You and your service department went above and beyond my expectations to rectify a very upsetting and unsettling situation. I am very appreciative of the respect and kindness shown to me today when the service was completed on my Jeep Wrangler. I will continue to return to DARCARS Jeep Ram of Rockville for all my service needs.

Came here with little hope of being able to work something out, but JP was extremely knowledgeable of the brands (Jeep and Ram). JP knew our style, taste and found literally the perfect vehicle to add to our fleet. I would highly recommend JP for all your car sales needs! Even after closing the deal, he has been responsive to any questions/concerns and very professional. Thanks, JP!

First off I want to start by saying I had an awesome experience with my salesman Carlos. He helped me and my girlfriend with both of our car purchases on the same day. And he even matched a great deal I got from another dealership. But secondly, when I received my Jeep wrangler, after special ordering it to have each option I wanted, I noticed a very bad scruff mark and paint chip on the front right fender. I immediately went back to Carlos the next day less then 24hrs to show him and he said he would let me know what they can do. The best option I was given was a touch up Paint pen, but then even if that made the paint on the fenders that I paid extra for, look like new. There was still a mark on the unpainted part. So I am currently waiting on an answer from their GSM on whether or not they are going to take care of the fender. Which I’m hoping they are since we bought two special order cars from them on the same day. Will update once I get an answer from the dealership.

Very friendly and honest folks to deal with. I would make a special trip back the next time I’m in the market for a vehicle. No high pressure sales tactics.

The service writer was a nice young man but the mechanics are absolutely horrible and seem like their all about money instead of actually finding out what’s wrong with your car. Long story short, last month, I drove up from Virginia to Maryland and my Dodge Charger went into limp mode while I was driving and eventually shut off and wouldn’t crank back up. I got the car towed to darcars and was charged a diagnostic fee of $235. A little steep but everyone prices are different. So the next day I received a call saying the car needed a new tcm (transmission control module),which would be $1800. I’m a female but I know a little bit about cars so I knew it didn’t need a tcm. Fast forward I towed my car back home and a quick test of the fuel pump determined the fuel pump was indeed the issue and needed replacement. I replaced the fuel pump for $217 with the help of a friend and the car immediately cranked up and has been running since. If you’re gonna charge $235 for a diagnostic test then you need to be right about what’s actually wrong with the vehicle. My advice seek a second opinion before allowing these mechanics to fix something on your car that doesn’t even need to be fixed.

I am very please with the services by sales consultant Mohsen Shirazi. We came without any appointment. He came to approached us (my wife and I) very nice and friendly. Help us through what we actually looking for, he explained the detail costs, gave both of us test drive. We love JEEP and we ended up buying two cars on that day. Thanks again Mohsen for your friendly services and most of all, we gained some knowledge about cars as well.

I recently purchased a 2021 Jeep Grand Cherokee Summit at DARCARS Jeep of Rockville and my overall experience was truly outstanding. Especially a Mr. Muhammad Alisherzal that was a warm and attentive salesman and both he and his managerial and financial staff were most accommodating and made the experience of car buying an enjoyable and trusting experience, more so than I have ever had over my decades of family car purchases at other dealerships. I shall continue to use the JEEP Rockville DARCARS for my future car maintenance and any future vehicle purchases. Thank you! Christopher K.

Had an excellent buying experience with the group at DARCARS. JP was the best saleman ive ever dealt with. Super polite, knowledgable, helpful and honest. I did alot of research and had all my ducks in a row and am confident I got a stellar deal. Everyone from sales to management and finance was easy to deal with, and im thrilled with my new Jeep.

The Service Department at this dealership is horrible. Everyone there has a long face. You do not feel welcome at all. And they dont show any interest in hearing your concerns. It used to be a lot better a few years ago. I will no longer go there to service my Jeep unless they made changes.

I recently bought my second Jeep from Darcars Rockville!! The experience was so great the first time that, when it was to.e for an upgrade, I didnt even consider going anywhere else! Everyone is always wonderful there! 10+.

Super cool guys in the service area, they always do exactly as my dad asks and they only give suggestions instead of telling us what we need.

Don’t take your car to this car dealership! They char me about $200 dollars for just touching it basically! They told me it had nothing wrong, even though it kept turning off, and they still had the decency to charge me after they told me that. SERIOUSLY, don’t take your car here, unless you want to lose money for just getting your automobile touch.

HONEST review... WORST CUSTOMER SERVICE EVER! Do NOT go here to buy a car management is rude as hell, especially the one on the used side. One manager CUSSED ME OUT, just because I asked if I could come along on the appraisal... horrible customer service out of any dealership, retail store, pharmacy, grocery store. If you want good service goto ANY other dealership.

I have purchased not one but two different vehicles from this dealership, and have had nothing short of a wonderful experience both times. When you go, ask for Mohsen, he is a great salesman who really cares about you and treats you like family. Sales manager Andy is equally just as great! They want to see you happy and comfortable with your purchase. Satisfied customer right here!

Disclaimer: I have not bought any products from this establishment. I have, however, had several very positive encounters with the general management as an employee at the neighboring business. My concerns about employees snapping up the only parking near our store (not the same lot) did not need to be elevated to the point where I felt like that guy more than necessary. Often, people come in to the store when theyre getting their car serviced, and Ive heard nothing but good things.TL;DR The general group manager did more than he needed to. Good stuff.

When we went to look at a car that I was interested to see at DARCARS Chrysler Dodge Jeep Ram of Rockville, Mohsen Shirazi, our salesman, treated us very well. He showed us the car we were looking for. He made us feel comfortable during the test drive and our stay at the car dealership. He was very informative. The manager and all the staff were friendly and accommodating. The pricing of the car was very upfront. The car buying experience I had at this dealership was amazing!

Had a great experience with Jeff P. at Darcars! Thank you Jeff for all your help and the ease of buying our new Jeep SRT!

We bought a new Jeep Wrangler around Mid 2019, it was time for its first oil change. I brought my Jeep into the dealership and was attended right away. Total time was around 30-40min. I drove the car back home but when I arrived home I could smell something burning. I turn the car off and open the hood only to find out the oil filter housing was never screwed back in. Not only that but there was a puddle of fresh oil under the car. Contacted dealership and they asked if I could bring the car back. I tighted the oil filter but when turning the car on the check engine light came on and it was making an odd sound. I turned the car off and called the dealership so they could come pick it up. Im very dissapointed with the service I recived. This is my first and last time I trust Darcars of rockville, if they couldnt complete a simple oil change on a brand new car I cant imagine them doing any bigger jobs on my car.

UPDATED (Nov 17,2020) - No response was received even after I emailed multiple times at the email posted on the reply from the owner. I stand by my comment - after-sales customer support can be better. It shouldnt take 4 weeks for someone in the customer support to pick up the phone and call, if they really wanted to resolve the issue.-------------------------------------------------------------------I started shopping for a new car in Oct considering a trade-in for my 11 yr old GMC Terrain.The sales person Daniel P. was very prompt in contacting me back when I submitted an online request for test drives. He was very courteous and enthusiastic about me coming for a test driving. I was impressed by his eagerness to find me the car of my liking. Oct 14th after test driving 3 different models, Daniel and Jared (Sales Manager) helped me to decide to go for the 2020 Grand Cherokee Altitude. They worked with me to give me pricing which was acceptable, and Jared mentioned that he is giving me rebates from Jeep etc.. I thought they were very courteous and not pushy at all. During the negation I asked Jared that I have been seeing advertisements from Chrysler Capital that there is 0% APR for 72 months with 90 days no payment, and I want that. He assured me that finance person will be able to work with me on that. Also, during negotiation of the sales price Jared said that they can do a trailer hitch install which typically costs $ 1,400 and will be done for free. When he asked what I will be doing mostly, I said moving bicycles etc. After negotiation, we walk to financing. The experience so far is fantastic. That is when the finance person starts to say that the APR is 5.5% something, and it turns out the discounts/rebates that sales people gave me vs 0% APR was mutually exclusive, as in either 0% APR or rebates. So after much negotiations they gave me 4.5% APR, which I wasn’t happy but accepted as I just wanted to get it done. I accepted their explanation that the rebates and financing rules are set by Chrysler Capital and they don’t have any leverage. I only wish that they would have been more transparent at the get go and not after making up my mind about buying that specific car.Let me acknowledge my fault for not researching all the options/accessories for a particular make/model etc. before showing up at a dealership for the hitch install. Next day, another sales person takes me to the service where the gentleman asks me what I will do, and said the same thing that mostly bikes. Oct 26 I had the tow hitch installed to my brand new 2020 Grand Cherokee. Unfortunately, what they ended up doing is installing just the trailer hitch receiver without an electrical harness. There was communication breakdown between the sales and service, and it wasn’t conveyed to me properly what would the install entail. Now I have a brand new vehicle with a ugly knockout on my rear bumper! When purchasing, I agreed to the price of the vehicle with the understanding that a complete trailer hitch will be installed, after doing research I realized by law I can not tow anything without the outlet. So for all practical purposes I have a half done of an install. When I spoked to Jared, answer is “we can not do anything about it”, poor after sales customer support! Otherwise the experience has been good.

Best service I’ve seen in a while. Layla was very pleasant and helpful. Very fast and efficient . And love my truck 😍

Just wanted to share the experience. Sales people are pretty bad. Carlos hasnt returned my phone calls multiple times and the current manager has a very similar behavior as well (they used to have a very good manager several years ago). Nobody keeps their word, forget to call etc Pretty bad customer service. Oh, forgot to mention. Their prices are much higher as well. Wont recommend them.

Had the pleasure of dealing with Mr. Mo Shirazi and am very appreciate of his service! Everything was done as promised, with ease and zero pressure. I got more than I expected and thrilled with my new 2021 Chrysler Pacifica Touring and highly recommend him to anyone in the market for a new car! Thank you so much and I will be back!

Came in for a recall service for my Grand Cherokees cruise control and the staff was courteous. Everyone wearing a mask and maintaining social distancing.

Amazing dealership!It was our first time buying a new car and it went over very smoothly! The staff and sales reps are so patient and kind with new purchasers; they really took the time to answer all my nit-picky questions and make sure I was happy with the final negotiated price. Ask for Mohsen at the front desk to help you secure a good deal! I wouldn’t have been able to make my purchase without his persistence and dedication to get me the best price! I will definitely be going back for future purchases!

Had a bad experienced with two dealers prior to coming here... cant be thankful enough for the bad experience since that brought me to DARCARS. very professional and they go out of their way to help you get the car you want. Was out within 2 hours and if you have ever bought a car you know thats record time!!!

What can I say, I recently ordered my new Ram at this dealership, and although it took a little longer than expected, their professionalism and manner to accommodate me in this purchase has been excellent. They went far and beyond what was expected, one of the managers, Andy, is great to work with.Totally recommend this dealership (I went previously to two other dealers in the area)

Make sure to check everything if you buy a car here, cant trust anything. They put year old tires when they sold me a new van.

We had a fantastic experience purchasing our new 2021 Chrysler Pacifica Hybrid from DARCARS Chrysler of Rockville.Laleh Pouya helped us work through the entire purchasing process remotely and the vehicle was delivered to our home only 3 hours after it arrived at the dealership from the factory.The DARCARS team are true professionals and we are looking forward to working with them again when it is time for a new vehicle!

Thank you DARCARS so much for making it possible for me to purchase my new car from you all. I wanted to thank Ms. Laleh Pouya & Mr. Mohsen Shirazi for helping me stay updated with my car that I ordered. I thank you all so much for your patience and coorporation🙂🙏

This place provides great service. Thats why I keep coming back i know they are going to get the job done.

Wonderful Dealership! This is my first jeep and Im excited I got to experience it with this staff. Mohsen was my salesperson and he made sure I was satisfied and got the best deal possible! He was upfront and exceed all expectation of what a salesperson should be. I would definitely recommend DARCARS of Rockville. They made me feel like a valued customer throughout the entire experience! 10/10!!

Impeccable customer service! I was treated like family and it made getting a car enjoyable. I LOVE Leyla and JP and would recommend everyone to Darcars. Thank you for making getting a new car so much fun!

Nate goes above and beyond to make sure you’re taken care of. Excellent experience.

Bad overall service and poor communication with me the customer. The initial consultation was great, and the folks at the shop assisted and answered questions. The end results was a challenge the vehicle was held longer then expected and turned in dirty. I dont think I will return

Great dealership! Thanks to the General Manager Ali Mohamadi, Sales Consultant Mohsen Shirazi, and the team. They provides the best Profession and Passion to assist me on my first Jeep procurement. It is a great experience. If you are looking for Jeep, DARCARS Chrysler Dodge Jeep Ram of Rockville and Mohsen will be your best choice.

This is the worst Jeep Dealer I have ever dealt with. All these people want is your money. Scummy management team runs this place and Jeep should take away their dealership. This is sad because they are tarnishing a well respected brand - Jeep. The service department is a sweat shop that is designed to take your money. In the modern world of social media I am surprised their reputation is not worse. Take a look around - they look shady because they are.

Had a great service department experience with this location after an issue with a brand new Jeep Renegade from another dealership in Maryland. Corey and his team took care of my car and talked me through everything to make sure I knew what was going on and the results. I will definitely be taking my Jeep there from now on!

Very professional on their job. Thank you for your great service.

I recieved excellent service. Ill definitely promote and use them for future service.

I had an issue with title and tags that were caused by an error at the MVA. Ali, the general manager, git involved directly and resolved it quickly.

Thank you to Mr Suliman for fine service. My first visit, and was very favorably impressed with quality, courtesy, information.

Bought a car from here. Not the best pricing. Follow up with mechanical issues post the sale have been poor at best. I decided to use Criswell for maintenance issues

I had the pleasure of purchasing the much desired car.Congratulations to all the team working here

Service department is a joke. I was guaranteed over the phone that if I arrived at my service appointment, I would be out same day. I took half a day off of work and arrive 15 minutes early. I was informed that they would need to hold my vehicle over the weekend. After some back and forth, I was assured they would TRY to fit me in. I walked out after they quoted me an astronomical amount for a simple procedure. Get your truck fixed elsewhere.

I would highly recommend Mohsen Shirazi and the friendly folks at Darcars Jeep of Rockville. In this age of COVID, Mohsen and his team were able to get our entire transaction done virtually, and upon our arrival at the dealership, we were almost immediately in the managers office signing on our 2021 Jeep Gladiator! Great price/ great terms/ great experience. If youre in the market for a new Jeep, go see Mohsen Shirazi and the fine people at Darcars Jeep in Rockville!

Well, I purchased my first Wrangler Limited Sport from DARCARs JEEP Chrysler of Rockville about three years ago, The sale man (John) and Arthur, the finance person were fabulous- guided and helped me through the process. They did the same thing when I came in for an exchange to a newer model. Its a great organization, willing to help at all costs and look for ways for you to safe money on your purchase.I will be delighted to recommend the dealer to any of my friends or any one who is interested in their products.

My Jeep buying experience couldn’t have been any better thanks to Moshen Shirazi! He was so knowledgeable about models, etc. and was not at all pushy. I ended up with a great car for a great price and a very pleasant experience!I highly recommend working with Moshen!

Very happy with Darcars service. Worked with Mohsen and he is an amazing person that takes care of you. He is responsive, professional and help you to make your decision. He spends ample time with the customer and never push you to buy. I highly recommend you ask for Mohsen when you visit DARCARS when considering to buy a car. You will enjoy his personality. Laleh, sales manager and Sajit in financing were friendly too. They both give you information that you need. Always do your homework in advance but also consult with them before making a purchase. I will consider DARCAR for future as well.

Wanted to jump on here and thank Javier, Nuko and Andy from DARCARS Jeep in Rockville. My wife and I were considering a VW Atlas Cross Sport or a Jeep Grand Cherokee so we stopped by DARCARS to see what they had available. I knew I wanted the black Grand Cherokee with black rims because its just a beautiful combo and its similar to the Wrangler Unlimited Willys trim I had a few years back. We met with Javier and he couldnt have been more helpful from showing us the options and trim levels to comparing the Grand Cherokee to the VW Atlas. It was refreshing to have such honesty at a car dealership. Andy really made the numbers work and we were able to get a Jeep with way more options than the initial Grand Cherokee we looked at first. Nuko was super helpful with the financing aspect and we were out the door in our new Jeep! Thanks guys! Ill definitely head back to DARCARS when its time for our next purchase!

TLDR: Apprehensive out-of-state buyer here, and I recently purchased a car from Darcars Chrysler Dodge Jeep in Rockville, MD. My experience with the team was superb. I had the pleasure of dealing with Mohsen, Sean, and Saji (Finance). Mohsen was a pleasure to work with, and so were the other gentlemen.About Mohsen: Prior to contacting the dealership, I was literally about to pull the trigger on another car. I was doing one last check and saw Darcars listing. I gave them a call just to check it out. I spoke to Mohsen first and he was amazing. Without sharing any details about my plans of evaluating another car, he sprung to action, called me on Facetime to show me the car. Pointed out anything that I might want to flag. He was thorough, and his service was enough for me to pause my other car option to give him a chance. Being apprehensive and all about a large purchase from out of state, he gave me space and was very responsive to my questions. Above all, he was genuine, and I value that more than anything.About Sean: Sean was just a consummate professional. Be it via text or in-person, he was direct and courteous...another set of traits I value.About Saji: You might have heard of pushy finance guys, well, he isnt one of them. I was set on what I wanted. He respected those wishes and plans, and I think in return he got a big fan and a future customer.About the dealership experience: By now, I have raved about the 3 people I interacted with, so you can be forgiven for expecting the dealership to appear professional. Well, youll be correct in that assessment. Generally professional sales crew. I get turned off easily by the appearance of unprofessionalism, but this place was superb. I would imagine that since theyre located adjacent to affluent neighborhoods, theyll need to cultivate a culture of professionalism to be successful.In conclusion, I would absolutely recommend the dealership. Ask for Mohsen, hell take care of you.

I worked with several sales folks before finding Javier Herrera at Darcars. He was by far my fav! He was super attentive without being pushy. He was authentic and I felt like I could trust him. Thanks, Javier!

The process for getting my new Jeep was very smooth for me. I had an appointment with Mohsen and he was understanding of my budget and needs. He didn’t want me to pay too much and went through all the details so I can be clear on my decision at the end. The same day I drove off in my new 2020 Jeep and I’m so happy!I also did appreciate the General Manager Ali calling me later to make sure that I was happy with my new Jeep. Thank you!

Service center is always trying to get you for every $$. They gave me a quote for >$700 to replace a headlight bulb! They also charge triple of the cost on any filters I needed changed during my oil change. I got my headlight fixed somewhere else for < $100. I will not go back there.

This is the best dealership to buy a car from! Ali, Andrew, Mohsen, and Omar are amazing! They all made sure from the start of my car buying process to the absolute last second I was happy! If you are looking for a great deal make sure to stop by DarCars Rockville! You will be very happy you did! 😊

The customer service that we received from Mo was amazing! He went above and beyond to make us feel welcomed! We walked in browsing looking at Jeep Wranglers and ended up leaving with one! I definitely will recommend all of my friends and family to come see Mo!

I ordered running boards for Ram 2500 that werent in stock. I was told they would be there later in the same day. They were there, was given a discount and the Parts Department personnel brought them to and loaded them on my vehicle. I thought that was exceptional customer service.

I purchased a 2021 Ram from Darcars in Rockville with the assistance of Mohsen. He was an honest gentlemen throughout the process and would definitely work with him again on my next car purchase without question. Darcars/Mohsen agreed on pricing virtually via phone, text, email and FaceTime followed by home delivery. Aside from some minor scratches found at the time of delivery, the vehicle and process was flawless!! Thank you to Mohsen and the Darcars team for providing outstanding customer service in an otherwise unfavorable COVID environment.

I inquired about leasing my first Jeep online, and Laleh was my salesperson. She was very knowledgeable and provided all of the information I needed and answered questions I had regarding my 2020 Jeep Renegade. This one was the Orange Edition 4X4. Laleh made the entire process easy for me, while making sure I received the best deal that made sense for me. I ended up purchasing instead! Alex personally delivered the vehicle to me the next day!! He was also very knowledgeable on the features and provided a vehicle demonstration. I highly recommend DARCARS Jeep Rockville and will refer my friends and family to come here. I am loving my first Jeep. Thank you Laleh and staff for providing such excellent service!

Mohsen Shirazi hooked me up before I even came into the dealership! He was very personable and accommodating during the entire experience.

The dealer mark up this dodge challenger RT 2021 widebody kit 10,000 dollars.

On August 19, 2020 at 1pm i had appointment at the Rockville Maryland Dodge service department for my 2020 dodge challenger to change the Battery. When I arrived at the dealership service department the gentleman was rude and had attitude and ask me what do i want. I responded that i had appointment at 1pm. The gentleman stated to me with attitude and said so what do you need. I responded that i needed to change the battery for the car. And he stated that if this car was used. i responded no this car is new and i bought 3 week ago. He gave me a sarcastic look at the car. and told me that it will take 2 to 3 hours for the car to check the battery. I responded to him that i was told on Monday August 17, 2020 that they will replace the battery due to the car being 3 weeks old. And the i ask for the manager and he stated to me that he is the Assistant service manager his name is ( Daniel Morgadinho ). this guy is very unprofessional. I will not be taken my car to this place again.

I purchased a Jeep Wrangler used from darcars the salesman was the best part.... after purchasing I was obligated to wait until Monday (GPS install) to drive off the lot or put down additional money.... I waited the 2 days drive directly to Atlanta.... no cruise control and the Jeep had no bounce to it’s shocking system I had to put the vehicle in the shop not once but twice and the seal still leaks and there’s some sort of tire rubbing. I’m no mechanic so I trusted the dealer to do what was right..... on top or everything else dmv didn’t produce my tag in time so they promised me and new temp tag that never showed up and now I’m torn between missing work tomorrow or driving illegally because they can’t keep their word I would NOT SEND MY WORST ENEMIES HERE TO BUY A WATER BOTTLE ................ I was forced to add at least one star to post my review but hopefully your smarter than me and go elsewhere....

Great job and I appreciate you guys very much for the Excellent work. Thanks again

Service Center super courteous. I prefer this location over the Silver Spring one. They communicated time frames and problems with my vehicle.

We had truly great customer service experience at Darcars Jeep. I dealt with Darcars since 1990s and they never disappointed me. Entire dealership, from sales to finance and general management, did everything to make car leasing an easy and enjoyable experience.I want to give my special thanks to these outstanding individuals at the dealership who assisted us throughout the process:Mohsen Shirazi, Sales Consultant: One of the very best sales consultants you will find anywhere. If you want to be well taken care of you MUST see Mohsen.Ali Mohamadi, General Manager: Ali oversaw it all and stayed on top of it, from day one until we got our keys and drove off!I cant thank you enough, guys! At Darcars Chrysler you make car buying and leasing really enjoyable experience, setting your dealrship far apart from the others! And I have been around long enough to know the difference.THANK YOU!!Eric

Great service department experience. Service is top notch and always faster than expected. Coffee is great. Waiting room is always comfortable and clean. I think Ive dealt with everyone on the service side and they have always been outstanding every time. One of the absolute best. Thank you. Ill be back.

Took my car in for one thing and now the car won’t start. Someone is doing something unethical in the service department!

Thrilled with my purchased of a 2020 Pacifica Hybrid. I live in Michigan and was visiting my in-laws in New York over the holiday. Im an engineer, a spreadsheet nerd, and most important of all, a penny pincher, so I called dealerships all over the Northeast that had pacifica hybrids in their inventory and DARCARS had the lowest price by far. They were happy to work with me, even though I was an out-of-state buyer. Working with Javier was a pleasure. He was very accomodating. I transcated most of the deal remotely and when I showed up to the dealer to pick up the car, he came out with a bunch of paperwork for me to sign, and I drove away with the car a half hour later. Couldnt be more pleased with my vehicle and purchasing experience.

On August 19, 2020 at 1pm i had appointment at the Rockville Maryland Dodge service department for my 2020 dodge challenger to change the Battery. When I arrived at the dealership service department the gentleman was rude and had attitude and ask me what do i want. I responded that i had appointment at 1pm. The gentleman stated to me with attitude and said so what do you need. I responded that i needed to change the battery for the car. And he stated that if this car was used. i responded no this car is new and i bought 3 week ago. He gave me a sarcastic look at the car. and told me that it will take 2 to 3 hours for the car to check the battery. I responded to him that i was told on Monday August 17, 2020 that they will replace the battery due to the car being 3 weeks old. And the i ask for the manager and he stated to me that he is the Assistant service manager his name is ( Daniel Morgadinho ). this guy is very unprofessional. I will not be taken my car to this place again.

Just purchased a RAM 1500 4x4 Crew Cab 64 for this dealership! And Moshen is a sales magician! If you ask, he will deliver! Make sure if you go to this site, ask for him! He will get you the car or truck you want for the price you want and get you out on the road quickly!!!!

Purchased my truck and purchased extended warranty with it.Had an issue with my truck and called to have the service tech to look at.Called for scheduling and was told We Do Not Service that truck on our location. Closest location was 32 miles from my home. I canceled the extended warranty and was told that I will get the money in 2 weeks. Called 2 weeks later then they told me it can be up yo 3 weeks. 4 weeks later I have not got my money yet. Do not plan to go to this place ever again.

I usually don’t like buying cars and dealing with the whole process but this time was different. First, my wife made an appointment to come in and the person, J.P. was ready and waiting for us when we got there. No waiting. He actually greeted us outside when we arrived. Very friendly and professional. He tagged up with another person, Khamaal, who he was training. Khamaal took over and showed us the vehicle my wife saw online and also showed us more that were on the lot. He was very helpful in showing us how things worked on the car and other questions we asked. Always pleasant the whole time. Once we picked out which one we wanted, he got us in and got us out. Which I loved because I hate waiting and waiting. All in all it was a smooth transaction. I commend Khamaal and JP for the jobs they did. This is my second purchase from Darcars Rockville and when I get ready to get another vehicle, I will be back.

Great Service- Ashan is the best!

I went into the dealership to buy a Jeep Wrangler as a first time buyer with an excellent credit score. The salesperson was nice and very knowledgeable but every time he came back he couldn’t bring the price down or anything, he kept saying he couldn’t accept the offer that we were wanting (which was reasonable) but then we came to an agreement, even though they could’ve knocked the price down, they just refused not to. Then when I went back to the finance person to discuss my monthly payments and interest rate and he lowballed me and tried to rip me off. He knew what my credit score was and still continued to tell me that I needed things that I didn’t need and was talking like he was the bank. He never attempted to talk to the banks he was just talking like he knew they were not going to give me anything.Management told him not to let me walk out, but he refused to work with me and continued to lowball me and rip me off. Management as well did not want to work with me or bring down the price and wanted to rip me off. I would never recommend this dealership to anybody

Great service, Luis was very professional and helpful. Thank you

My son financed his first car hereThe customer service was great I will definitely recommend this place to all my friends

Dave Swisher is awesome. Management however does not appear to care about their customers. I have been waiting for over an hour to get an issue with temp tags fixed. The peopleWho can correct this issue are in a meeting. They were notified shortly after this issue was detected and refuse to come down to assist. Furthermore there are two customers in addition to me waiting for them to exit their meeting. I have been here for over 5 hours.

Mohsen Shirazi helped me get my 2020 Dodge ChallengerEXCELLENT customer serviceI recommend this place to everyone!

Worked with John E. today and it was a great experience. He has a great personality, isn’t pushy, and would look for all the answers to our questions. We came in looking at an Audi (used) which isn’t normally what is offered. The car is a great value! We unfortunately did not purchase because we found another car with lower miles for a little more. Looking forward to using this dealership and working with John for our next vehicle purchase.

I’ve been looking for a C63 AMG coupe and of all places, I never expected to find it at a Chrysler dealership. They had one traded in last week. It was traded on Tuesday and I was there to purchase it Friday! Everyone from sales, to finance, to service, has been incredibly helpful and excellent to work with.Thanks to Mohsen, Justin, Ali, Berry, and Arbi for making it happen for me. I haven’t purchased a used car since my very first car back in 1994 so I was nervous about it but the guys at Darcars took great care of me. There were a couple issues that I noticed once I got home and Arbi in service took care of it immediately. I can’t tell you how nice it is to receive excellent service when making a large purchase such as a vehicle. Even though it wasn’t new, or even one of the manufacturers they sell, everyone was extremely helpful and professional. I received an excellent price and would definitely purchase another car from them in the future.

Customer service wise I think they did a great job. I was offered and received a replacement car when it became clear that the repair would last longer than foreseen. Also Corey, the rep, ensured that my existing warranty would cover all the costs. This was all efficiently arranged. Only issue is that one repair (overhead console) they made seems to acting up again and so I’ll find out how good their follow-up support is!