After reading so many poor reviews, I had to share my experience. I worked with Jack Mass to remodel my kitchen, in 2020 right in the middle of the pandemic. He was very busy and sometimes difficult to get in touch with by phone, but always returned emails within 48 hours. His design was amazing - the kitchen turned out better than I could have imagined, his timeline was realistic and his suggestions appreciated. The quality of my cabinets, countertop and fixtures is better than you would get at a big box store. I would not hesitate to recommend VP supply, based on my experience.

Never will I go with VP Supply again. The sales rep I worked with was very uninformative on the details with the custom vanity being made. She never followed up with me unless I was the one calling her or emailing her. She did not explain the whole process of a custom vanity such as the counter top is completely separate from the vanity itself. One would think when the vanity is finished its fully finished. Nope! Now I have to wait for the top to be done! BTW.. I placed this order back in February & was told today, June 11th, that I had to sign something in order to get the top in production. I renovated my bathroom & bought fixtures etc from VP Supply. Granted I didnt spend thousands & thousands of dollars from them so maybe her commission wasnt that high but Im the one spending my hard earned money. Extremely frustrated! Horrible customer service! I feel I have wasted my money!

VP will gladly sell you the product but will never offer support. Told me to go back to the supplier. Product was 60 days old and didnt operate properly. Salesperson was actually confused as to why I was calling them.Go to Home Depot or Lowes.Not to mention 3 calls in to actually even speak to our Salesperson.

I work here and its great

Two months ago my mom was diagnosed with brain cancer. We had to move her into our home. We had to create a bathroom that wasnt there before for her for when she gets to the point of needing a wheelchair as she is currently using a walker. 2 months ago we order a tub shower combo for her. We waited 4 weeks for it to come in. When it arrived, it was shattered. We were told they didnt have any more in stock of that particular tub, but could order another one that is similar but we would have to wait another 3 weeks. We agreed for the other tub to be ordered. When it came in, they tried charging extra because this one had other things attached to it. We told them no you will not charge extra as you already took our money, delivered a broken tub, and didnt have another one that we ordered available. Next thing we know, while the delivery truck was in route to our home, it broke down. They called to notify us that because of this, they wouldnt get it to our home for another week! I called the Rochester branch and informed them that thus is not my problem, its yours and you already delivered a broken tub, my mom has cancer, is starting chemo and radiation and doesnt need to be in an environment that is full of construction due to their first failure of delivering a broken tub and this needs to be fixed now! Scott was the only one who would be willing to work with me and thankfully the tub was delivered the next morning. But it gets better! My fiance ordered some electrical supplies for the bathroom, and the next day when he went to pick them up from the Holley branch, he was told that Jake wouldnt allow the items to go because they werent placed as an order! HE ORDERED THEM FROM HOLLEY AND HOLLEY NEEDED THEM AND JAKE REFUSED TO PLACE THEM ON THE TRANSFER TRUCK! Yet again setting us back!!! So now my mom is moving in to my home this coming Sunday because her home is sold, and shes moving into a construction zone that should have been done a month ago because this company doesnt know what theyre doing! I highly recommend that you stay away from this company. They lack communication, professionalism, and customer service! Theyll tell you that something is in stock, you go there and theres NOTHING THERE! If you use this company, good luck!

Cant buy parts to keep a stock because after a year the warranty expires. brand new out the box if the part doesnt work you got to eat it.

I called today and spoke with a very unenthusiastic woman who could care less about speaking to anyone. I finally got a hold of an associate to help me find a bathroom vanity and he was very enthusiastic but he never got back to me so I purchased a 600 dollar vanity and sink from Wayfair who was very helpful over the phone and also purchased a 200.00 dollar faucet to go with the sink. Im glad the associate never called me back because Im very happy now. Ill never shop at VP supply again.

Their RMA policy leaves a lot to be desired, especially when dealing with Navien equipment. They charge you up front for the replacement, then wait until they have enough Navien returns before shipping back to the manufacturer in California. Was told it can take up to 90 days before you get reimbursed. The warranty repair for our customer was done on October 27. They still havent sent in the old heat exchanger yet and it is December 8th.

Ive been here numerous times. The staff is friendly and the quality of parts from a supply store vs big box is evident. Prices are competitive. No complaints.

The quality is great but the customer service is so rude. Before you can explain your situation they bark at you and tell you hold on. I will never go back again.

VP PLUMBING has been very helpful and instrumental in our bathroom redesign. With limited staff in the design center, its best to make an appointment. This I learned as they spend in depth time with each customer, making sure design and function come together, and works! With experience in selling directly to plumbers, they know what will work, and all parts needed (what you see and what will be plumbed into your walls, floors or under your sink). Quality of their products made me aware how cheap box stores can be, in comparison. VP offers high quality parts (that makes a difference) and was able to knock down pricing saving us hundreds. You will pay more for this quality, but I only want to do my bathroom redesign, once. I highly recommend VP PLUMBING when doing your price comparison. I will involve them again when i do my kitchen redesign. Rob

Best place in New York for anything kitchen and bath related. Same goes for HVAC, plumbing, etc.. Excellent service, and the quality is unmatched.Sometimes waiting a tad longer is the way to go if youre looking for the best of the best at unbeatable prices.Their showroom is very cool, and a must visit when doing any type of renovations/upgrades.

The updated showroom is a great place to get ideas and see the latest fixtures and design trends. To ensure personalized service, its best to make an appointment. Ive used vendors all over Rochester and VP consistently takes great care of me, so I can take care of my customers.

They are a bunch of mask nazis here treating people rudely who don’t have one. I would do business elsewhere.

Ordered a modern style tolite over 2 months ago and still waiting! When we call they say nothing they can do . They need to be honest with their customers and provide other options.It is definitely the last time we order from here. We have alot of projects coming up so its a shame for them.

They suck just trust me dont use them

Waiting 2 months for our bathroom vanity top and toilets. No communication and spent 2100 for bathroom waiting. Still waiting, our charge card was charged and installer up in the air. Terrible serviceNot sure if we have to start all over. Very angry and extremely frustrated.this was the Brighton Henrietta store. Still no communication. Over 2100 charged,,, no product, called tons of times, no response, totally disgusted.

Tremendously friendly staff at the Harlem Road Store! Brett walked me through my warranty on the product and put me in touch with the manufacture. That saved me from buying a part that was covered. Dwaynes got a great crew! Thanks!

So far, so far.. Kathleen, the sales person, acted as though we were an intrusion during the sales process. Today, I had occasion to contact her via phone and she was MUCH more pleasant. Apparently she was having a bad day originally.The greeter was great however, SHE should be dealing more closely with the public.Currently in the process of TRYING to get some repairs made to fiberglass walls of our shower. We shall see. The pieces were received with voids in the gel coat where the fiberglass layup was not done correctly.

If you are in the trades be ready to wait. Avg wait I would say is 30-45 minutes before you will have part in hand. Makes no difference if you call.

Disappointing customer service. Multiple trips to receive product that was supposed to be ready for pick-up. Unwilling to swap out defective product, instead told to contact manufacturer directly. Product delivery weeks late. Limited attempts to resolve the issues created by the delay.

I would never go back to this place. My wife and I went there and looked around for about 30 mins no one even acknowledged that we where there. I was wondering why until I saw another couple come in they were dress up and looked like money as soon as they came in someone came right up to them and helped them. So I did a experiment I went back another day this time not dressed down but dressed up to look like money and sure enough I wasn’t there more than a few mins and someone came up to me so unless you have and look like money don’t go there they won’t acknowledge you are there

Your web site SUCKs!!!!!!!! theres more history on this web site about the company than was in my high school history books. Show me some product if you expect to sell any thing, i have a need but you aint meeting it!!!!!

I would rate this place a zero if I could! Terrible!

OK, not great ... Downstairs showroom service slow and prices on the high side.