Helpful, knowledgeable but employees really didnt go out of their way to help customers

Larry and customer service was great extremely knowledgeable excellent communication skills very personableThe store did not have any Google Pixel 6s which was very disappointing they had plenty of iPhones and Samsung phones and everybody elses phone but no Google phones

Didnt have a good selection of desks available to see in person. Help staff said they were all online. I feel like thats something people would need to see in person before buying and useful to have in store.

I would give them 0 if possible the customer service socks. I had bought a warranty on a tablet called Monday they said yes we will replace it they wont have any in stock until Friday at 10 a.m. So I go in Friday and they tell me they dont replace them they send them out 2 to 4 weeks so I wasted a week that I could of brought it in Monday and had it sent in instead of waiting a week to fund out it has to get sent out anyway. Would never recommend them to anyone and will never buy from them again.

Wow...is this chain in trouble?! Like a ghost town. Bare shelves. Computers? All the way in the back of the store. Needed a keyboard asap. A few selections but not nearly what I expected. Sad. Employees were helpful. Too bad.

Worst buying and returning of my life, If I could give them zero starts I would. Went to the Greece ridge Best Buy location to pick up a go pro, got home and the thing was a busted faulty model. Went back the next day to get a replacement and I was told the damage wasn’t their fault and I should contact the manufacturer. The lady that was assisting me (not really), had no clue on how their return policy worked and went to the extent to try and blame me for the products damage. Ended up making my way to the marketplace Best Buy where they accepted it perfectly fine. I will be making sure none of my friends, family, etc ever step a foot into this store location.Absolutely unbelievable customer service.

I like best buy they dont have a lot of stuff in store, but you can order online, but stuff is limited.

Geek Squad service is abysmal. 5 weeks to repair my washing machine. They came to fix my washer, then left saying it was fixed. I immediately called to let them know, but they wouldnt schedule me another appointment until a few weeks later rather than some sending somebody out asap to complete the repair. And there was nobody I could get on the phone who had the authority to expedite service. Dont buy a major appliance that requires a service contract from Best Buy!

I purchased a USB-C cord for my mom because her cord on her charger stopped working. Turns out that the cord I needed was a USB micro. I returned it to Best Buy with no issues. I was hoping to exchange it for a USB Micro cord, but they didnt have any in stock.

Had a good amount of inventory instock compared to my local location. Great customer service from 2 different associates.

I had a great experience. My salesperson, Ken was very knowledgeable, very polite. He helped me make a smooth transaction. I highly recommend anyone looking to buy a TV and sound system to ask for Ken. Hes the best!

Currently typing out this review on my new laptop. Noah in the computer section helped me right away. Listened intently to what I was looking for in a new laptop. He fit me with the perfect one. Very knowledgeable for such a young man. I was in and out within an hour.Please make sure he gets recognized for his excellent customer service. I will ask for him personally next time I have to go in.

Awesome! My fav go to electronic store!

Well if the same thing happens both times Ive visited, something got to be brought up. These guys just dont have the things I want. Ill have to find it at other stores and pick up the following day. Come on! Just stock em up!

Horrendous customer service. Called multiple times to speak to someone and they picked up the phone so it would stop ringing but did not ask me to hold. Waited half an hour and they never picked the phone back up. Very unhelpful in person as well. Will use any excuse to get out of doing work.

This is your usual best buy but it never had anyone there. I think its a dying store. Also still overpriced

The service team was awsome!! We purchased our product and they were very helpful.

Fast service. Great staff, helpful and knowledgeable.

Best buy is great but pricea a little too high lately you can the same things and name brands cheaper online!!!

Really nice knowledgeable employees especially mike in TVs. Only downfall is you need to find them when you need help. But other then that I have had really good experiences over multiple visits, live this store

Went there to have a remote start installed. The employees at geek squad were friendly, helpful and professional

Great products opened items always worked. Easy polite staff helpful for novice computer and cell phone users.

Costumer service was great except I went through the process of picking out a phone and when payment time comes, I find out the phone I wanted was SOLD OUT! please remove any sold out phones and save costumers and employees some time.

I purchase security cameras in October Ive been having a lot of problems with them. The Geek Squad has been out twice. We have determined its just a bad unit of cameras they came in one box of three. I went and talked to Best Buy in person and they were so understanding and so nice and patient with me when it came right down to it they are going to come out and replace the cameras for free. I bought them back in October is I said so they were not that old they were really good working with me and I really appreciate that they get six stars for me thank you so much Best Buy you guys are awesome!

Went to buy a phone charger and was given the wrong thing even tho we told him exactly what I wanted and he guaranteed it would work. It didnt work. Was not even a charger! Then told since we opened the box we would pay for that. I do think so!

Pleasant here if you need anything vibe instead pof down your throat and the gentleman that helped me out was fast, informed and immediately honored the price match guaranteed. Couldnt have asked for a better experience, even offered a tip to buy the guy a burger lol. Thank you

Remote starter installation was good. Very helpful crew.

Have purchased all my phones from Best Buy.Excellent service. Hands on place. Place to go for all electronic needs.

The experience was really good! They had exactly what I wanted and the employees were very helpful throughout the process. I was in and out in no-time and the price of the item I bought was just as cheap as it is on Amazon except I didnt have to wait for it to get shipped!

I’ve ordered a dozen things this year using their curbside pickup. Sometimes it’s a little too efficient (ie you pull into your parking spot and it feels as though they’re already coming out with your order, only once did they get the order wrong but it was at 9pm. No one is 100% after working that late. Remember, we all have bad days. It says bring your ID along with a four number code to verify you’re receiving the order, I did NOT tell you that you don’t really need it in the case that you left your ID at home. I’ve yet to show them it.

Good service, helpful, I still believe that for a big company like them they could have better low prices, wide variety of products

Easy to find good quality good and workers are usually kind and will usually help you

Came here to Geek Squad because my sons brand new 3 say old switch randomly black screened on him and wouldnt turn back on nor hold a charge. They asked me a few questions, they tried to troubleshoot it and once they seen it was nit responding to attempts to make it work, the then went ahead and offered me a replacement. The replacement was not in stock at their location but there was one at Victor. I was no able to pick that one up, so I asked them to have one shipped to their location. They did so and eve went ahead and REFUDNED and REPURCHASED the switch for us so our warranty we had purchased when we got the original one would still be active. Since this was only a 3 day old brand new console. It was smooth from start to finish and I loved that they had a seat at each 6 foot tape line, in the line for geek squad so I didnt have to stand there waiting.

Visited the geek squad because I had problems with my phone. The young man who helped me was very knowledgeable. He said he would have to charge me if he had to update the phone. He wrote down what needed to be done and sent me to Cricket where I purchased the phone. I went to Cricket for help and their employee was clueless. I called Cricket when I got home and the young man I spoke to was very helpful and my phone is now working. The young man at Best Buy saved me $100.00.

Went to geek squad to get a screen protector on my new phone and they got it on there perfectly! Overall amazing customer service and one of my favorite stores to go :)

Found what I needed. I just wish there was more employees to help. But great place!

My daughter purchased a stove. The delivery people failed to show three times. She asked for a refund. People cant keep taking time off from work or disrupt their lives because the delivery company is incompetent.

Worst buying experience of my entire life, if I could get zero stars I would. Ordered a Mac from here they said it would arrive during a 2 hour window, I took off work.. it never arrived. When I called they told me to kick rocks and hung up on me

Everything was fine. Did have to wear a mask if you are fully vacationed.

Went in here to get a hdmi cord and watched one of the employees knock a bunch of TVs over in the small tv section. Acted like nothing happened. Definitely bot gonna get any big electronics from this location.

Good store. Helpful.

I would give 5 stars if they had stock. I go to brick and mortar stores to bring home my purchase NOW. If I wanted to wait for shipping I would have ordered from the jungle. Oh well. The service was friendly and I placed the order there. It arrived as promised

Went in looking for routers, updating our old system ... Quiet ... Good prices on tvs ... Seems BB is moving away from entertainment & onto house goods ...

A definite last resort. They are rude, understaffed and useless

They were getting ready to close but were kind enough to let us run in for something quickly

Definitely find better items on line. I went to buy a new stereo and found out they really dont have any in store! Truly disappointed that I wasted a trip.

I went into the Best Buy in Greece to see if I could get a kenwood car stereo looked at as it stopped working . I purchased the system a few years ago for several hundred dollars. The installer / technician couldn’t have been bothered to help me. Very rude and arrogant . I asked to see a manager but was told there wasn’t one he manages that area ! Needless to say I will not return to Best Buy for anything. What ever happened to Customer service ?

Found device at good price

Nice clean store, out of stock with a lot of items. Pick up after ordering online works good.

They fixed my laptop. Lots of other eye candy to catch your eye to stop and ponder buying. Help was around for questions.

Just a great brick and mortar store for electronics

Ive always had the best service. No high pressure sales; great customer service.

My experience was not great but it wasnt horrible either.I did find what was needed with no help.Customer Service definitely couldve been better.Hopefully next visit will be more satisfying.I have faith in this location so its only right they have another chance to redeem themselves. 👍🏾

Not alot of computers or printers in store have to order. And no keyboard for surface pro computer.

I can always find what Im looking for here at a great price and the staff is always wonderful!

Went to buy a fridge and walked out with a fridge and new dryer . We love Brandon and are sad that he will be leaving to work for Paychex. Your losing a fantastic employee.

Great electronics recycling program!! Super quick & convenient; I took my chords and batteries and dropped them in the bins just inside the door, and took my larger electronics (camera, broken phone) inside where an employee took care of them for me. I was in and out in less than a minute.

We stopped by on Black Friday. The store was pretty chaotic. However, there was plenty of staff here and everybody was in a positive attitude even though Im sure they have been thoroughly worked over today. Got a screen replaced on an iPod, I accepted us even though we didnt have an appointment and was very courteous. He did everything in his ability to fix our problems and in the end was successful great job.

Had what I needed at the same price as I could find it online. Staff was helpful and the store is clean

I was there just to get some coaxial cable repair supplies. Some cable ends and connectors. There were nothing but empty shelves in there and I asked one of the associates and he had no idea what I was even talking about. Then I couldnt find anyone else to ask so I just left. Not a good store in my opinion. At least based on that experience.

Tequan was great. He was knowledgeable and extremely helpful. I will go back just for his help. Thank Tequan

Got 2 new 32’ screens. And paid just above $200 for both. Now if this is not an amazing deal I don’t know what is. If you are not in need for something like emergency, Best Buy have amazing deals. You just need to find them.

Nice store, didnt have my price washer and dryer though

There is absolutely no way to call any store to speak with someone. Different stores have different phone numbers but they all go to one national number. Even then, there is no way to speak with a real person. The closest I got was by button mashing, which resulted in the message, Ill get someone to help you; followed by several rings; and finally a disconnect.Now I know not to purchase anything more from these idiots.

Very friendly. Helpful

Staff was helpful and aware, without being on top of me as I was looking. James answered my questions without being an aggressive salesperson. Instead James was knowledgeable, and looked for what I was actually interested in purchasing.

Competitive prices, but most PC hardware is out of stock. Its like theres a chip shortage or something...

The majority of the computer hardware was out of stock, and I was told they couldnt order it. Im assuming that theyre getting ready to close their doors.

Super great experience. The appliance manager was great.

Great service. Every electronic imaginable.

I hate when you walk in your being attacked by an employee asking if you need help. Then when you are looking at what you want you get another employee ask you if you need any help.

Went to buy new 💻. 2 in 1 HP. Blue shirt was helpful and not pushy.

Purchased a TV online and it was ready for pickup in 15 minutes.

No customer service 😕😞😢2 day to get tec support, was hung up on, put on hold, so when I went to return..I told manager, I was told its not that big of a deal ..Well it was to me 2 days of wasted time

Super helpful with product information! Friendly staff.

The Employees are top notche here. Very helpful, Friendly, quick responses, they know the store inside and out.For the store itself compared to other BestBuys. This location is a sad joke and cost me more money in the long run then if I had just went to a different location.After hopelessly walking around the Greece location I simply left and went to the Henrietta location where I found everything I wanted and then some.I probably should keep my gas receipts and send them to management?Missing the old Media Play right now. RIP.

My experience with best buy is always good reason is I know this store very well.

Great service kind staff and clean

I wanted to speak to someone about laptops, but there was not enough staff. Thus, I left.

Always go here for all my electronic needs ! people are great and very helpful

Excellent experience pretty good customer service and answer all questions the television rep

I bought a top of the line tv on 11/06/2020.It was supposed to be delivered on 11/20/2020 anytime from 7:00am-1:00pm. They didnt come during that time frame. I called the customer service number and waited for 45 minutes to talk with someone.They contacted the delivery team, which stated they would be here in 45 minutes.3 1/2 hours later-no show. I am going to the store tonight at 6:00pm, to see where or when I might get the item I paid for 14 days ago. I am not happy.Terrible customer service.

Loved the quick efficiency, friendly service, great atmosphere

Selection has been horrible lately I feel the store is going downhill but I still like out in Henrietta

Customer service does not exist outside of the store.

Employees were very friendly and helpful. Not alot of stuff left after the holidays but I managed to find a few great deals

Literally the worst curbside pickup ever. The app clearly stated no in-store pick up available so I chose curbside. After waiting 40min in my car I decided to hunt down a worker. He was kind enough to sneak me and another woman, who had been waiting 45min, into the store to pick up at the window. The store itself was not busy at all so Im clueless as to why we were made to sit for almost an hour until we finally spoke up.

Handling things well. Inside and out.. just as always.My recent trip I was greeted/stopped just inside the door and asked if I needed to shop or if I knew what they could grab for me. PERFECT. This is procedure

Had to get a new phone. Sales person was very knowledgeable

Excellent prices on the merchandise that I purchased and my sales rep was phenomenal. That is why I love Best buy.

I had a great experience at the Greece store! Salesman was very knowledgeable & helpful when I went there for a smart TV!

Best buy is a place I like to shop at. The convenience is that I dont have to wait for a delivery which can take days and may end up stolen but the go and grab experience is something I like. The customer service is great and are there to help in every way possible.

No one seemed to know what theyre doing or where to send you. I needed a new power cord for my laptop that I bought less than a year ago. Finally I was told to get a universal cord and the adapter I needed would be in the box. I paid $59.99 plus tax and the adapter I need doesnt even come in the box, I have to call another number to see if I can get one. Until then I cant use my laptop. Thats great as I use my laptop everyday.

Compared to best buy in the west coast I found it lacking in items by a lot, I usually go there for easy to find things but even that wasnt there

No one came up to help me

Horrible customer service. I wish I could give them a zero stars. I purchased a washer and dryer spent 1500. Day of delivery which was 2 weeks out I get a call they can’t come today. I was scheduled another 10 days out. Was not offered any type of discount or reimbursement at all just a sorry. So I basically missed a day of work and rearranged my house for them to call me at 12 to say I’m not coming. This must be how they operate my sister had the same issue a few months back

Always easy experience when bryce or tim is assiting. They both are very knowledgable and have great recommendations

Found the surround sound cable for our speakers there.

Everyone we had contact with on the computer section seemed very knowledgeable and up front about supply problems due y the pandemic.

Covered item with warranty, no issues, no problems. Great service.