What a hard-working, friendly group of people! This morning there were probably about 10 people working, a long drive-thru line and lots of people waiting inside. I dont think any one of them could have been working any faster, and were friendly to each other and the customers while doing it. Its a tough time to be in customer service and they rocked it :)

This is definitely the best staff that theyve had in a long time. Actually felt welcomed

Great Starbucks. Nitro machine was broken though. Kind staff. Fast service, clean bathroom.

Pretty good Starbucks but it’s so busy there’s just no way for them to keep up with the traffic at times. That’s why only four stars.

The people who work here are beyond rude. They do not know how to treat their customers. I was continuously pushed to the back of the line because they “didn’t see me waiting” and then when I went to the counter so they COULD see me. A staff told me he wasn’t going to take my order and sent me to a staff member that couldn’t hear. I have nothing against deaf community however, he didn’t get my order right after telling him 3 times. I asked if someone else could take my order and I was told no. I asked to speak to a manager and I was told no again. I will never go to this location again. Never. I will tell everyone about this experience so I can continue to spread the word and suggest that more people do not go to this location.

Pretty standard Starbucks experience. Person who took the drive through order spoke very clearly, window operator was decently friendly. Food tasted great and was a nice temperature. Line was pretty long for some reason, but couldve just been the time of day.

Can be a busy place but the employees are always quick as a whistle and very polite. They make you feel at home and its a wonderful place to get work done when the option is available.

Came here today on my lunch, it was extremely busy in drive thru. So I decided to go inside, everyone was so polite and patient. I ordered a double smoked bacon sandwich and an iced caramel macchiato. Unfortunately the barista made me a hot caramel macchiato. He apologized and fixed the drink. I do understand mistakes happen so I wasnt upset because Ive worked in a cafe before. I really like the way that he handled the mistake and I do appreciate him making me a new one while it being busy.Thank you for the smiley face :)

Great staff and very helpful overall. An awesome place to hangout.

Great service great staff....

Great staff, small space

Great & quick service. Baristas were friendly & prompt! Also great study environment after purchasing items (of course). I would recommend!

Always a great place for a coffee. Pumpkin scones are fantastic... Wish they were not just a seasonal offering.

Drinks were delicious and friendly service.

It was gud they made a mistake they fix it

Great service, but please do something about your parking lot. There were almost, like, 17 accidents in the span of five minutes this morning, with people driving in all directions and squeezing in between other cars (the drive-through overflow completely blocks all cars from pulling out of their spots and folks trying to pull out of the drive-through after getting their food/drinks).

Duh its fine!

New experience for me. but so far great. And not as expensive as I thought.

Really impressed with the select. The employees are some of hardest workers Ive seen in a Starbucks, real professionals. I had a drink and a sandwich. They came out quick and perfect.

This location is terrible. I order through the app to avoid waiting for my order to be prepared and yet always have to wait five to ten minutes or more for them to finish my order after I arrive. To add insult to injury, my order is frequently wrong including an occasion when the barista forgot to add coffee to two of the beverages. I will not be ordering from this location again.

Everything was fine, eventually. I was the only person in the store and there were four visible employees, but it still took a couple minutes before anyone waited on me. After that point, I got my order in good time and it was fine.

Fast service great drinks

Employees are rude. I order the same drink at other Starbucks I go to all the time. At this store, my drink was made wrong (missing sweet cream which is only behind the counter) so I asked the employee if they could just add some cream into the drink and immediately got attitude. I didn’t ask for a new drink, I wasn’t rude, I just told them it’s supposed to have cream. I’m glad I don’t have to come back to this Starbucks location.

I Go Afterwork around 8am a very nice young lady with colorful hair greets me with a smile at the window. With my Large Delisiousssss lol Berry Tea...I appreciate her kindness,her smile every morning especially getting off work.... 👍👍👍👍👍

A warm cup of coffee still in my hands, you guys made my morning better! Friendly and fast service, thats all what I wanted in the morning

Busy location. I think if you pre-order its 5 stars. Customers are walking in grabbing their orders 30 seconds their out. At least 5 employees working. If you walk in to order (I was one of two customers) the wait is at least 10 min. I had to ask for my small coffee. No one bothered to ask if I wanted cream. Then the barista is almost annoyed that I ask for cream because I touched my cup. My egg wrap, there just seemed so much confusion where my sandwich is. I generally enjoy Starbucks and use it as a treat for myself.

Best breakfast sandwiches ever.

Starbucks is the only coffee place to consistently get my order correct. Never had a bad experience here.

The majority of staff is very rude. And they do not have time to listen to the customer. They make rude comments about a customer while the customer is at the window.My love for Nitro cold brew coffee takes me to this place everyday and everyday I am dissatisfied and disappointed at the behavior of the staff.Starbucks! Please ask your staff to show empathy, it goes a long way.

Friendly crew. Good service

Cant say I am a fan of how they changed there new menu set up as they do not list all the flavors. Being someone who doesnt go very often doesnt know whats available there. Drinks are always good. They have fast service and offer to go orders via there app.Location is quite small.

I went to college town Star Bucks in Rochester NY where asked for the new Green drink green drink” is made with black tea, matcha and coconut milk.Jun 30, 2016People.com › FoodI didnt get this drink. The microphone is so damn to hear that they put lemonade in my drink with out asking or telling me. What if I had alligies! I told the man at the window and he knew about the the problem because they been having problem.

Absolutely love this place! They know me so well and I know them as well, well at least the evening shift! Laura is my favorite. And her other co worker. He has dreads and they always treat me so well and always know who I am and what I want before I even say anything. Customer service is fantastic and so is the food and drinks!!! ♡

The staff are friendly. I enjoy talking to them. Some customers are a bit much but otherwise a decent spot. Seating isnt the best though.

They are AMAZING...this girl staff at around 11.00 pm on June 30th 2019 gave me the Best Service experience of my life. U know how? She not only assisted me with my order, but also, helped me identify the US coins and i loved the way she delivered the sandwich. She held it with her both hands and we from Asia, India, feel blessed when someone gives something to others by holding with both hands, even if u can hold it with 1 hand. You know, it made me feel a bit more respected by Starbucks.. thanks young Starbucks Lady.. u made my day..

This was my first time going to the mt hope location and the experience was horrible so ended up leaving and going to Tim Hortons. You guys dont have an entrance sign so it was confusing as to how to get to the drive thru and The drive thru is set up to where people that have already been served cant get out because the people waiting in line that havent been served yet block them in so I was being beeped at because of how its set up So I had to end up parking and going inside and the line was wrapped around to the door not to mention the drive thru was extremely long so clearly you guys need some more help at that location and the drive thru needs re done because its a huge inconvenience .

Love Starbucks I get my favorite drink every weekend

Drinks were well made. Though i cant blame them for the poor building layout. Sitting infront of the bathrooms is kinda gross but they got other seats by the doors!

Its a Starbucks. You know what youre getting. The staff however is quite affable and funny. If you have an extra minute and make repeat visits theyll crack you up on days you needed it.Easy walking distance from Strong Hospital. Long skinny layout means lots of two-tops if you cant find a seat ask to share nearly everyone in their is a professional.

Convenient location with a clean and cozy feel. Staff was very friendly and they had decaf brewed which is hit or miss. Plenty of on street outdoor seating. Parking is tight but manageable. They have a banana stand! Amazing. Enjoyed my visit.

Fast service, following all protocols. Its the best.

The worker, Holland, in this location is the rudest Ive ever encountered in a Starbucks and I go to A LOT of Starbucks. He embarrassed me in front of all the waiting customers. If I hadnt already paid I would have left without my drinks. He isnt a good representation of the Starbucks name.

The drinks are made very consistently, and the staff is nice. I only take one star off because the drive-thru is painfully slow most of the time and its a bad setup to begin with because you cant line up to in the car as well that goes into where the main road is.

Best Starbucks around, the staff changes more often then Id like😄 but every new member of their team on long pond, is always so friendly and kind and so very fast. They train a lot of employees there, so it helps to be patient with them. Theyre very fast but theyre not the Flash. Its not their fault you overslept or got tied up in traffic and are running late for work. Especially when you have the ability to order your drink and pay through the app and decide when its to be ready, within reason of course.

One of their employees consistently failed to use contactless delivery in drive through during the covid pandemic

A decent Starbucks. A little lacking for space, but solid staff, consistent drinks and food to other stores, some decent seating with outlet access if theyre not too busy and very convenient to Strong hospital, the University of Rochester and a number of shops. Lots of students and medical people pass through this location. Also, it has a drive-thru! Parking can be limited, but the farthest spots arent usually too far a walk to the door. This Starbucks is as good as any!

Love happy hour, great way for me to drop off a drink to my boyfriend when he is working

Rude and unprofessional employees that need better training and respect for customers. I can always spend $6 + on a drink else where. Plenty to chose from in Rochester. Sasso and the spot just to name two.I only say this because when we contacted the manager he didn’t care his employee was rude and cracked my phone screen. Fine.Kindness goes a long way when actually practiced.

Good location, lots of seating and outlets if you need to work off your laptop or charge your phone. Strong WiFi connection. Drive through service available and a large parking lot in the back of the building. Service is very fast and the staff were polite and professional.

Drink was perfect

Very pleasant staff and quick food.

Did not have almond milk 😕

Starbucks was great. I wished they had more reusable cups available for the late afternoon crowd instead of just the morning crowd. I wanted a cup too.

Must wear mask at dr-thru... A little excessive

Love this establishment. Even though my son works for this company I have loved them since I first had my first coffee drink from here. But my favorite drink is Very Berry Hibiscus Refresher with EXTRA BLACKBERRIES and it had to be TRENTA size.

They took forever to make my drink because only one person was doing drinks for both stations while other workers stood around talking and laughing. I was already there too long because they couldnt handle a simple return. I brought everything needed for it but it still was complicated. I ended up missing a appointment I had which was my fault but never imaged it would take more then 15min when no one was in line.

Consistent staff, friendly & knowledgeable. This is my most trusted location for questions about ingredients/allergies. Good drive thru, decent parking, outdoor seating available.

Friendly staff that was very attentive to my order. They got just right.

Not bad

Great staff. Very friendly.

I’m not a coffee drinker, I enjoy chai lattes. The baristas greet me by name, are always friendly and make sure that my drink is perfect. I also enjoy meeting friends & colleagues at the Mt. Hope Starbucks - a great environment to catch up or get a bit of work done. (Also, I love their gluten free menu options!)

You could say that I have a slight addiction to Starbucks. I like the caramel macchiato. I get it multiple times a week. I know they are not local and we have some amazing local coffee shops around, but they are convenient and delicious. I very much appreciate the mobile app so I can order ahead and pick up without waiting in line. It really helps speed up my good mood in the morning.

This Starbucks locations has always done me justice theyre quick polite good conversation when they are able to

The people who work here are so nice. The drinks & snacks are so tasty. Its a great place!

A really good place to enjoy coffee and sandwiches. The atmosphere is relaxing, and the staff is nice.

This is a very busy Starbucks but the staff is incredibly efficient and you get your drink and no time at all. Its a very pleasant atmosphere located in a beautiful college town.

What can I say. Its great coffee cant be beaten. Nice place. The barrister seemed a bit new to it, but all in all a good experience

Standard Starbucks. People that are the staff are cool which makes a Starbucks good. They definitely are on point with the service.

The music choice can be better leave the rap music out its a coffee shop we want to relax not b e stressed by that music keep the music to rock or soft music

Great location in college town great service great staff great Starbucks

The staff was very friendly and everyone was moving quickly. My drink came out much quicker than Im used to. Nice work, Mt.Hope!

Everyone is so nice and it all came out really good

This location is odd shaped. The drive thru can get congested. However the staff is great and my order was perfect as usual.

Excellent customer service and a great location on Mt Hope across from the Hospital.

Always mashes my drinks perfect!!!

The latte I bought was ok, but when I opened the bag for my breakfast croissant the cheese was only on one side, and the sandwich was hard on one side like when you overheat a microwaved sandwich. The same thing happened the day before at the East Ridge location. For the price of these sandwiches I expect better from Starbucks.

This is a smaller footprint store, bit have always had good service there with friendly staff!!

Love Starbucks! LOVE ordering ahead and being able to pick up without getting out of my car!

Small location but it is a good study spot and staff is friendly

Cafe mocha is delicous as always!!!

Always a pleasure, with knowledgeable and personable/friendly servers. 😊

A nice Starbucks location with friendly staff and a drive through. It seems like the drive through can cause a little holdup inside sometimes when it gets real busy. So just keep that in mind hosting f you are waiting on a beverage.

Ok

The worker who served me tried to tell me I couldn’t get a refill of iced tea after a purchase of the violet drink! Absolutely ridiculous!!!! I’ve been having issues the last few months with different workers at different Starbucks and feel like they need to reteach all the workers!!!

Has a couple nice places to sit, but long and narrow. Has outside seating. Nice part of town, decent parking.

Love that they are so nice and call you by name!

Good place to seat with friendly service

Amazing great service fast and friendly. Very spacious and alot of room definitely one of the better Starbucks

I saw online that this location is open from 5am-11pm Monday through Saturday. I work in medicine so I have to be at work by 6am. I pulled up to the drive through of this location and saw someone inside the store but was completely ignored for about 5min. I decided to pull around and just go inside to check their hours. They were posted right next to their door confirming that they open at 5am. The male employee who I saw ignoring me at the drive through came to the door, opened it and turned the lights on. In the meantime another customer had pulled up to the drive through who he completely ignored for the 5min while the other employee working with him made my coffee. As I was leaving he finally put his headset on to take her order with no apologies for the wait. I’m sorry, I feel like it’s extremely strange that this franchise location posts hours that they open at 5am but the employees try their hardest to ignore customers hoping they leave and just don’t use the drive through until 5:30?? For a Starbucks located across from a major medical center you are in the wrong location if you don’t want to serve people early. I don’t get it lol. I’ll avoid this location in the future. Very sketchy experience which is something I never thought anyone could say about a Starbucks run haha.

Best thing they open at 5 am

Coffee is pricey but good.

Cosy place with really hot food

I mean its Starbucks do I really have to say anymore its awesome

Great brewed coffee,ok prices.display case glass was dirty but rest of the restaurant was in great shape.

The coffee is over-roasted like in all other Starbucks places. I went here because I had an appointment in the vicinity. Theres some comfortable work spaces.

This is a nice Starbucks. Friendly service this night. Very helpful .

Crackin up reading these comments, yall so pressed

This Starbucks is just like any other Starbucks but, as others have mentioned, it has a drive thru! Super convenient! Service is always very quick when I order from here too.

The best of the best 👍🏼 and the staff are amazingly nice ❤️❤️

Really really slow service. I’ve been sitting in line for almost 25 minutes for a mobile order.